Merchant Operations Associate Jobs

About the Team DoorDash Labs is a team within DoorDash building autonomous delivery robots and other autonomy solutions from the ground up for DoorDash's core delivery platform. If you have a passion for applying robotics solutions to a service loved by millions of people, then we want to talk to you! About the Role As an Operations Specialist in Autonomy Tech Support at DoorDash Labs, you will ensure the successful daily operations of the robot fleet and guide communication between Operations and Engineering teams to track and resolve field operations issues. You will report into the Operations Manager, Autonomy Tech Support and you will be 100% in-office and will require early and late shifts and shifts including weekends. You’re excited about this opportunity because you will… Be a primary contact for escalated software and hardware issues encountered during autonomy operations and testing Perform initial debugging and troubleshooting to capture important details to identify issue and implement resolution and mitigation steps Document new symptoms or failure modes that emerge in the field and work with engineering to determine appropriate mitigation steps Use trend analysis to report and triage anomalies, bugs and faults with necessary information to facilitate accurate Engineering investigation and resolution Create resolution steps documentation and maintain knowledge base We’re excited about you because… Comfortable with Linux command line, GitHub, Jira, and Service software Experience debugging and troubleshooting complex technical problems Prior experience with autonomous vehicles and/or robotics Willing to work flexible hours including weekends You are genuinely curious about how things work (or why they don’t) About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you detail-oriented and enjoy working with data? Do you like solving problems and collaborating across teams? If so, we’d love to hear from you! Role background Our Merchant Services and Compliance Operations teams ensure Wolt meets regulatory requirements across all markets. As part of this, we’re strengthening our KYC/KYB processes to support scalable and compliant operations. As a Merchant Compliance Administrator, you’ll review merchant information and make sure everything is accurate, complete, and compliant. This role is based in Budapest, Hungary, and works closely with our in-market teams. We offer flexibility - the position is available full time, part-time (20 or 30 hours per week) and is also suitable for students, with a minimum commitment of 20 working hours per week. What you’ll be doing Review and validate merchant-submitted KYC/KYB documents (e.g. ID, business details) Check for accuracy and completeness based on internal guidelines Flag missing or incorrect information for follow-up Use internal tools to manage and track tasks Support quality checks and maintain high data accuracy Collaborate with Operations, Compliance, and Product teams Our humble expectations 1+ year of experience in operations, admin, compliance, data validatio

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. Role Overview We are seeking an experienced Overseas Operations Manager (P2P) to drive strategic growth and operational excellence across key overseas markets. This role requires deep understanding of P2P market mechanics, merchant ecosystem dynamics, regional payment infrastructures, and competitive positioning. The ideal candidate has hands-on experience operating P2P markets at leading exchanges (e.g., Binance, Bybit, Bitget) and can independently formulate expansion strategies while delivering measurable growth outcomes. Key Responsibilities Market Expansion & Growth Strategy Develop and implement regional P2P expansion strategies to ensure sustainable and stable business growth Monitor regional regulatory developments and assess their impact on P2P business models Continuously adjust market strategy based on competitive landscape and market shifts P2P Merchant & Ecosystem Management Design and optimize advertiser (merchant) onboarding, segmentation, and incentive structures Maintain close engagement with key merchants to ensure liquidity depth and spread competitiveness Improve complet

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. Role Overview We are seeking an experienced Overseas Operations Manager (P2P) to drive strategic growth and operational excellence across key overseas markets. This role requires deep understanding of P2P market mechanics, merchant ecosystem dynamics, regional payment infrastructures, and competitive positioning. The ideal candidate has hands-on experience operating P2P markets at leading exchanges (e.g., Binance, Bybit, Bitget) and can independently formulate expansion strategies while delivering measurable growth outcomes. Key Responsibilities Market Expansion & Growth Strategy Develop and implement regional P2P expansion strategies to ensure sustainable and stable business growth Monitor regional regulatory developments and assess their impact on P2P business models Continuously adjust market strategy based on competitive landscape and market shifts P2P Merchant & Ecosystem Management Design and optimize advertiser (merchant) onboarding, segmentation, and incentive structures Maintain close engagement with key merchants to ensure liquidity depth and spread competitiveness Improve complet

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. Role Overview We are seeking an experienced Overseas Operations Manager (P2P) to drive strategic growth and operational excellence across key overseas markets. This role requires deep understanding of P2P market mechanics, merchant ecosystem dynamics, regional payment infrastructures, and competitive positioning. The ideal candidate has hands-on experience operating P2P markets at leading exchanges (e.g., Binance, Bybit, Bitget) and can independently formulate expansion strategies while delivering measurable growth outcomes. Key Responsibilities Market Expansion & Growth Strategy Develop and implement regional P2P expansion strategies to ensure sustainable and stable business growth Monitor regional regulatory developments and assess their impact on P2P business models Continuously adjust market strategy based on competitive landscape and market shifts P2P Merchant & Ecosystem Management Design and optimize advertiser (merchant) onboarding, segmentation, and incentive structures Maintain close engagement with key merchants to ensure liquidity depth and spread competitiveness Improve complet

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. What you'll do Responsibilities • Investigate accounts to identify fraudulent merchants, card testing, account takeover, and other fraud vectors • Conduct investigations on merchant accounts to support financial partner requirements • Assess risk factors and trends of potentially fraudulent activity • Help maintain fraud detection strategies and business rules that balance fraud loss and customer experience • Contribute to root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance • Participate in monthly, quarterly, and annual business reviews for the Fraud Operations team Who you are We're looking for someone who meets the minimum requirements

About the Team The Outside Sales team has been the face of DoorDash to our merchant partners since our founding in 2013. Based locally within assigned markets, our team builds deep relationships with the most coveted local and regional restaurants. As the revenue-driving arm of DoorDash, we fuel the growth of SMB partnerships that strengthen operations, accelerate consumer growth, and improve our bottom line. This is a field sales opportunity based out of the cities specified above. You will need to live in or in proximity to the cities listed. About the Role As a Regional Merchant Lead (Outside Sales Representative) , you will own the full sales cycle for bringing new restaurant partners onto DoorDash. This is a fast-paced, transactional sales role where you will prospect, pitch, negotiate, and close deals with local and regional merchants across your assigned market. You will meet with restaurant owners – walking into businesses, running pitches, and building strong local relationships – while introducing them to DoorDash’s suite of offerings, negotiating revenue share agreements, selling multi-product solutions, and helping them understand how partnering with DoorDash will grow their business. This is a field sales role with travel within the region. You will 50%+ of your time in-field meeting with merchants (typically 2-3 days per week) with additional flexibility to work remotely or from a DoorDash office. In addition, this role will require the ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business related necessity. You're excited about this opportunity because you will… Have a passion for SMB businesses and the restaurant industry Sell restaurant owners on the value of partnering with DoorDash and negotiate revenue share agreements Excel in a transactional deal cycle and closing new business within days Use creative strategies in sales processes and prospect outreach Share on-

About the Team The Merchant (Mx) AI/ML team is a cornerstone of DoorDash’s merchant organization. We empower our restaurant partners to thrive on DoorDash by building intelligent, scalable AI systems that simplify operations, elevate their digital presence, and enhance customer engagement. Our world-class machine learning engineers develop production-grade AI solutions that power the entire merchant lifecycle — from onboarding and store setup to menu management, growth, and real-time order operations. The team is deeply customer-obsessed and impact-driven, focused on turning cutting-edge research in LLMs, multimodal learning, generative AI, and agentic automation into products that make our merchants more successful every day. About the Role We’re looking for an Engineering Manager to lead the Mx AI/ML team, driving the design and deployment of next-generation AI product solutions that power our merchant experiences. This is a highly cross-functional leadership role — you’ll collaborate with product, design, operations, and data science teams to define the AI roadmap, guide technical direction, and deliver end-to-end AI/ML solutions at massive scale. You’ll lead a team of talented ML engineers who are building real AI products delivered to merchants’ fingertips, helping them become more successful on DoorDash. You’re excited about this opportunity because you will… Lead and grow a team of exceptional AI/ML engineers developing production-grade machine learning and generative AI solutions for the merchant ecosystem. Define a multi-year strategy and execute the AI roadmap across key Mx pillars — Onboarding, Menu Media Understanding & Generation, Menu Metadata Intelligence, and Agentic Task Automation. Partner with product and operations to translate merchant pain points into scalable AI-powered solutions. Own the end-to-end lifecycle of ML systems — from ideation and experimentation to productionization and continuous improvement. Drive innovation in multimodal AI

About the Team Our team is the strategic operating arm for DoorDash's Enterprise Partnerships organization. This role supports our Global Restaurants Partnerships business — the largest enterprise sales and account management org at DoorDash, spanning the US, Canada, and Australia. We're a small, senior team measured on two outcomes: the productivity we give back to our sales and account teams, and the incremental revenue opportunities we generate with our largest partners across the business. About the Role As Manager, Strategy & Operations for Enterprise Partnerships, you'll be a strategic partner to the leadership of DoorDash's Global Restaurants business. This is a builder's role: you'll find where the org is losing time or leaving revenue on the table, then design and ship the AI-powered tools, programs, and cadences that fix it. Expect to spend most of your time leading one or two strategic projects end to end, with the rest split between further automating the team’s operating cadence and absorbing the high-priority asks that come with supporting a fast-moving global org. You'll have a rare birds-eye view of DoorDash's largest enterprise org, direct exec exposure, and room to grow the scope you own. This is an individual contributor role. We expect it to be hybrid, with roughly three days per week in the NYC office. You’re excited about this opportunity because you will… Drive sales productivity: Find where our sales and account teams are losing hours to manual work, then build the AI-powered tools that give that time back. Unlock merchant engagement: Design and run the programs that generate incremental revenue with our largest partners. Build with AI: Stand up the systems that make us the best-informed player in the industry — infrastructure the team relies on every week, not one-off analysis. Make the case with data: Build the cases for new initiatives — including opportunity sizing, resources required, and impact to the team — and bring these di

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. As a Regional Manager, Consumer Strategy & Operations, you will drive capital-efficient growth by improving the consumer experience, with a focus on Loyalty and Pricing & Incentives across Wolt’s South region. You will execute, track, and monitor initiatives that deepen consumer engagement, so users come back again and again — excited about the service and experience they have with Wolt. This role sits at the intersection of strategy, analytics, creative thinking, and high-impact execution. It is well suited to someone with a strategy, consulting, or business operations background who is motivated by owning and delivering outcomes in a fast-moving, consumer-facing environment. You will report to the Head of Market Growth, Wolt Core, and sit in a 2–3 person team. You will play a key role in driving consumer success in your region, working closely with Marketing, Merchant, Finance, and the broader Global Consumer team. Responsibilities & Duties You will work cross-functionally with local and global partners to identify, shape, and execute high-impact initiatives that drive consumer growth in your region. Wolt+, Wolt’s subscription program Consumer Pricing Market Management (city-level growth) In practice, that means you will: Own Wolt+ performance

About the Team Merchants Financial's mission is to serve the financial needs of the active merchants on DoorDash. Our goal is that Merchants view DoorDash as their preferred financial partner to achieve their financial goals such as faster cash flow, more capital for store expansion and/or upgrade, and new customer acquisition. About the Role DoorDash is looking for an Engineering Manager to lead the Merchant Financials engineering team. This team is responsible for the building of Mx financial products (such as loan/capital, instant pay) used by millions of merchants on DoorDash platform. As an Engineering Manager, you will partner closely with product, design, and operations partners to define the roadmap to grow our sweet of financial products, including the launch of a brand new banking app. You will manage a team of talented backend, web, and mobile engineers to build groundbreaking financial solutions and solve challenging technical problems. You're excited about this opportunity because you will… Lead and grow a team of exceptional backend and client-side engineers delivering end-to-end engineering solutions Collaborate with Product Managers, Business leaders, and key stakeholders to determine the team's roadmap and vision, and manage execution against that roadmap Provide architectural guidance and professional development for a team of 8+ Encourage innovation, teamwork, implementation of cutting-edge technologies, and outside-of-the-box thinking Oversee the hiring process for your team, in partnership with recruiting, to grow a diverse and inclusive team We're excited about you because you have… BS, M.S., or PhD. in Computer Science or related field 2+ years of experience in people management leading full-stack teams (backend, web, & mobile) of 8+ engineers 8+ years of industry experience Extensive experience as an engineer in a fast-paced, product-focused development environment Experience with distributed system design, system

About the Team DoorDash is looking for an exceptional Engineering Manager to lead the Merchant Tablet team — one of our most impactful and fast-moving product teams. Our mission: meet merchants where they are and build best-in-class Android and iOS apps, powered by AI, that help merchants run smarter, faster, and more confidently. This team owns the T0 tablet app — the primary surface through which tens of thousands of merchants manage live operations on DoorDash every single day. By creating intuitive and reliable apps, the team plays a critical role in helping merchants save time, improve efficiency, and grow their businesses. About the Role As the Engineering Manager for the Merchant tablet team, you will lead a group of talented backend and Android engineers to develop impactful features and scalable platforms. You will collaborate closely with cross-functional partners to execute a strategic roadmap that enhances merchant satisfaction and engagement. Your leadership will ensure the delivery of exceptional user experiences across mobile and web platforms while also shaping the team’s technical vision for the future. The team is also responsible for the quality and reliability of the android platform. This role requires a blend of technical expertise, strategic thinking, and a passion for building user-centric solutions in a fast-paced, dynamic environment. You’ll have the opportunity to make a significant impact by empowering merchants to succeed through innovative and tailored tools. You're excited about this opportunity because you will… Lead high-impact tech initiatives that shape our Merchant apps like building out an AI powered chat interface to solve live order issues. Drive eng-excellence for the tablet team through investments in reliability and observability. Work with a variety of cross-functional partners from product, design, analytics, engineering and S&O Provide architectural guidance and professional d

A bout the Team Our sales and success teams are the heart and soul of DoorDash, helping us partner with top merchants (think restaurants, grocers, convenience stores, retailers) across the country to grow their revenue and help them operate even better. As DoorDash grows both in scale and scope of offering, the strength of our sales engine and organizational structure must grow with it. We are looking for a Manager level in Sales Strategy and Operations to 1. Develop strategic plans in retaining and growing partnerships at scale, 2. Leverage data tools (e.g. SQL) to help enhance sales productivity in targeting and closing the most valuable partnerships. You'll work among our sales, partner management, operations, product, and analytics teams to build the merchant foundation About the Role Within this job posting, we’re hiring for roles on the following team(s): Long-Tail: We are looking for a Sales Strategy Manager to build and execute the Long-Tail Emerging Bets strategy for our Global Sales Vendor organization. You will work closely with internal stakeholders (Sales, Sales S&O, Finance, and more!) to retain and grow Merchants at scale. You will report into the Manager of Revenue Strategy and Operations in our Merchant organization. You’re excited about this role because you’ll… Contribute to post-sales strategy for our top company priorities. This team sits at the nexus of both scaled initiatives and innovative bets at DoorDash focused on catapulting our restaurant partners’ growth. This role will help to develop a strategic vision for SMB Emerging Bets sales strategy, aligning it with DoorDash's overarching business goals. Drive operational excellence in reporting cadences, rigorous pipeline tracking, and sales productivity – leading end-to-end ideation to execution through data-driven insights. Partner with our cross-functional teams to expand and elevate our offering. To retain, optimize, and grow SMBs, this role

About the Team The New Verticals team is building the future of local commerce through expanding our product offerings on our marketplace platform. We launched in 2020 and have since then built world-class operations to delight our customers with access to Grocery, Convenience, Alcohol, and Retail delivery through our marketplace; this team is shaping the future of DoorDash Retail and how we empower local economies across industries like electronics, home improvement, apparel, and use cases outside of what people eat. About the Role As a Manager on the Retail Pricing & Planning team, you will own the planning, operating rhythm and manage the economics of DoorDash's Retail business. You'll work closely with Strategy & Operations, Finance, Product, Partnerships, and New Verticals platform teams to be successful. You'll be responsible for setting the operating cadence that keeps Retail on plan: defining the metrics that matter, running weekly business reviews, and driving quarterly planning into focused sprints against growth and profitability. On pricing, you'll own how we set consumer fees and structure merchant economics–partnering with our Platform team on fee architecture and making sure our strongest merchant deals are in place and performing. Your work bridges planning, pricing, and commercial strategy across retail categories. You turn targets into operating plans, and plans into measurable outcomes. This role requires strong financial acumen and comfort with data. You should move fluently between cents and millions, be able to make frameworks for tradeoffs, and be comfortable modeling when needed. SQL and a track record of building the tools you need will help. You will report into a Director on our Retail Strategy & Operations team and be an individual contributor, with the opportunity to build a team in the future. You’re excited about this opportunity because you will… Strategize. From first principles, you'll shape how DoorDash Reta

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Operations & Customer Success Department Overview Mastercard Move powers fast, secure, and seamless money movement across the globe. The platform supports use cases including person-to-person transfers, business payments, disbursements, remittances, account-to-account transfers, and merchant payments. The Product Operations and Customer Success team helps customers successfully onboard, launch, and operate Mastercard Move solutions while ensuring alignment with Mastercard’s operational, compliance, risk, and processing requirements. Role Overview The Manager, Product Operations & Customer Success will support the operational needs of both prospective and existing Mastercard Send customers, serving as a key liaison between customers and internal stakeholders. This role collaborates closely with acquirers, processors, resellers, issuers, and cross-functional partners across Mastercard Send, Core Processing, Franchise, Legal, Compliance, AML, Risk, Account Management and regional teams to ensure successful customer onboarding and ongoing operations. The individual is responsible for identifying operational challenges, driving process efficiencies, and delivering scalable solutions that support customers throughout testing, implementation, and production. The Manager will coordinate custo