Merchant Support Jobs

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Product Team The Product team listens to our customers’ needs and translates those insights into a clear product vision. The team works closely with design, engineering, and analytics to build scalable financial products that empower people to manage their money with confidence. We rely on empathy, curiosity, and business sense to prioritize features and improve experiences. Our role is to lead with clarity, support cross-functional execution, and champion the user in every decision. As a Staff Product Manager on Affirm’s Credit & Pricing team, you’ll shape how consumers discover, understand, and use available credit. You’ll own the strategy for credit experiences spanning shopping, repayment, and marketing, turning complex credit capabilities into intuitive products that build trust and drive activation, conversion, and repeat engagement. What You'll Do Set the product direction. Define a cohesive vision for consumer credit experiences, identify the most valuable problems to solve, and translate your strategy into priorities across multiple teams. Build experiences that make credit understandable. Help consumers explore potential financing options before checkout, discover where they have purchasing power, and understand when credit becomes available again after repayment. Create more relevant consumer journeys. Develop personalized experiences for new and returning consumers, using research and experimentation to determine what information, guidance, and next steps best meet their needs. Connect platform capabilities to consumer outcomes. Own merchant prequalification and purchasing power experiences, partnering with core purchasing power and credit decisioning teams to translate underlying capabilities into clear, consistent experiences. Lead consequential product decisions

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Product Team The Product team listens to our customers’ needs and translates those insights into a clear product vision. The team works closely with design, engineering, and analytics to build scalable financial products that empower people to manage their money with confidence. We rely on empathy, curiosity, and business sense to prioritize features and improve experiences. Our role is to lead with clarity, support cross-functional execution, and champion the user in every decision. About the Role As a Staff Product Manager on Affirm’s Credit & Pricing team, you’ll shape how consumers discover, understand, and use available credit. You’ll own the strategy for credit experiences spanning shopping, repayment, and marketing, turning complex credit capabilities into intuitive products that build trust and drive activation, conversion, and repeat engagement. What You'll Do Set the product direction. Define a cohesive vision for consumer credit experiences, identify the most valuable problems to solve, and translate your strategy into priorities across multiple teams. Build experiences that make credit understandable. Help consumers explore potential financing options before checkout, discover where they have purchasing power, and understand when credit becomes available again after repayment. Create more relevant consumer journeys. Develop personalized experiences for new and returning consumers, using research and experimentation to determine what information, guidance, and next steps best meet their needs. Connect platform capabilities to consumer outcomes. Own merchant prequalification and purchasing power experiences, partnering with core purchasing power and credit decisioning teams to translate underlying capabilities into clear, consistent experiences. Lead consequential pr

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. As we build Affirm's advertising platform and evolve Marketplace into a best in class shopping destination, the ability to route and discover is one of the greatest levers for consumer experiences. Search is one of the highest impact surfaces, and we are building a new team that will own not just the recommendations and search experiences, but also explore opportunities to improve customer experience, monetization, and merchant value. This team will help make Affirm the definitive destination consumers turn to for discovery, understanding, comparing, and shopping through Affirm, and will also lay the foundation for an agentic platform. What You'll Do · You will be responsible for setting technical strategy for your team on a year-long time scale, and help your team tie it together with critical, business-impacting projects. · You will collaborate across teams in the product development lifecycle by collaborating with product management, design & analytics to ensure technical sustainability, risks and trade-offs are well understood and managed. · You will act as a force-multiplier for your team through your definition and advocacy of technical solutions and operational processes. · You take ownership of your team’s operations and availability by ensuring you have the right monitoring, triage rotations, playbooks, policies, testing and alerting in place to support “keep the lights on” & on-call efforts. · You will foster a culture of quality and ownership on your team by setting code review and design standards for your team, and advocating for them beyond your team through your writing and tech talks. · You will help develop talent on your team by providing feedback and guidance, and leading by example. What We Look For · You have 8+ years of experience designing, developing and laun

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. As we build Affirm's advertising platform and evolve Marketplace into a best in class shopping destination, the ability to route and discover is one of the greatest levers for consumer experiences. Search is one of the highest impact surfaces, and we are building a new team that will own not just the recommendations and search experiences, but also explore opportunities to improve customer experience, monetization, and merchant value. This team will help make Affirm the definitive destination consumers turn to for discovery, understanding, comparing, and shopping through Affirm, and will also lay the foundation for an agentic platform. What You'll Do · You will be responsible for setting technical strategy for your team on a year-long time scale, and help your team tie it together with critical, business-impacting projects. · You will collaborate across teams in the product development lifecycle by collaborating with product management, design & analytics to ensure technical sustainability, risks and trade-offs are well understood and managed. · You will act as a force-multiplier for your team through your definition and advocacy of technical solutions and operational processes. · You take ownership of your team’s operations and availability by ensuring you have the right monitoring, triage rotations, playbooks, policies, testing and alerting in place to support “keep the lights on” & on-call efforts. · You will foster a culture of quality and ownership on your team by setting code review and design standards for your team, and advocating for them beyond your team through your writing and tech talks. · You will help develop talent on your team by providing feedback and guidance, and leading by example. What We Look For · You have 8+ years of experience designing, developing and laun

Summary Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry. Founded in 1999, Aperia offers business intelligence, risk management, compliance, and customer intelligence platforms. With offices in Dallas, Washington DC, and Vietnam, Aperia is a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations. Aperia’s clients include banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government entities. A career at Aperia promises a great challenge, culture, and opportunities to forge your own path. Job Description We’re looking for an Associate Product Owner to support the Product Owner in collaborating closely with client, translating product direction into clear, actionable work for our software delivery teams. You’ll help define requirements, write user stories, maintain a healthy backlog, and assist with sprint execution in an Agile environment. This role is ideal for someone early in their product/BA career who is structured, detail-oriented, and eager to learn how to build and ship SaaS products in the Payments and Compliance space. Core Responsibilities Take ownership of assigned features from requirement clarification through development, testing, and production release, with guidance from Product Owner or Product Manager as needed. Translate product needs into clear user stories, acceptance criteria, and development-ready tasks. Support backlog management: organize items, keep statuses updated, track dependencies, and prepare work for refinement/planning. Partner with developers and QA to clarify requirements, answer questions,

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Team Lead, Account Management We’re looking for an experienced and motivated leader to join our Account Management team. You will build, mentor, and coach a team of account managers who are responsible for growing strategic merchant relationships and payments revenue. You are comfortable streamlining team operations, encouraging effective collaboration, and engaging with executives at all levels. As a critical role in the continued success of our team in Paris, you will help to iterate our culture and build an amazing team environment that will create future leaders for Adyen. What you’ll do Motivate team members and encourage creativity while understanding training needs. Provide coaching in areas including but not limited to: strategic account planning, contract negotiations, product roadmap discussions, and executive engagement Create an inspiring and collaborative team environment with an open communication/feedback culture Serve as a senior stakeholder, providing strategic and consultative advice to influence and fulfill the global payments strategy of our merchants Set clear individual and team goals focused on revenue growth. Report on performance and metrics at an executive level Recruit new team members in line with the Adyen culture and required skills Participate to office and function level initiative with your lea

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Head of Communications & PR, Italy Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Communications & Policy team crafts compelling stories, builds meaningful relationships with stakeholders, and navigates complex regulatory landscapes to support our marketplace of consumers, riders, and restaurant partners. We’re looking for a Head of Communications & PR, Italy to join our Rome or Milan team. This is a hybrid role. In this role, you’ll help us build our public narrative, elevate our brand positioning, and safeguard our reputation in a key international market. What You’ll Be Doing You’ll be joining the International Communications team, acting as a crucial strategic partner to the Italian General Manager and local leadership team. Here’s what your day-to-day might look like: Strategic Reputation Management: Plan and execute local communications and PR strategies that align with global goals, proactively shaping Consumer, Policy, and Merchant narratives across Italy. Issues & Crisis Leadership: Lead crisis communications and manage sensitive topics, ensuring close alignment with local leadership and global teams during high-stakes situations. Media Relations & Ambassadorship: Build trusted relationships with key Italian media, act as a spokesperson, and coach local leadership for interviews. Agency & Digital Storytelling: Direct our local PR agency to deliver creative, digital-first B2B and B2C campaigns across earned and owned channels. Cross-Functional Policy Alignment: Partner with Policy, Legal, Marketing, and Operations to translate complex platform and

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Implementation Engineer As a Senior Implementation Engineer at Adyen, you will lead the design and delivery of mission-critical payment integrations for some of the world’s largest global companies. You will influence how global enterprises design and operate their payment infrastructure at scale. Your work will directly impact the reliability, performance, and scalability of payment flows used by millions of end customers worldwide. This role is focused on solving complex, high-scale technical challenges. You will also shape technical direction, influence product evolution, and mentor implementers across the organization. This position is based in Toronto, and the ideal candidate is both consultative and technical. You will design and scale highly resilient, high-performance integration architectures while helping raise the technical bar across the implementation organization. What you’ll do: Deliver complex, multi-region enterprise integration projects Design scalable, high-availability architectures for global merchants handling large transaction volumes Define and ensure technical standards across implementation engineering teams Act as a strategic technical advisor in both pre-sales and delivery phases, shaping solutions alongside Sales and senior merchant stakeholders Shape industry standards and the broader ecosystem b

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. We’re evolving our marketplace by building Affirm's first fully-featured ads platform to make a best in class shopping destination for our merchants and customers. We know that by pairing consumer insights, segmentation and personalization with our vast network of merchants, we can achieve that goal. The Marketplace Performance team owns the foundation of several key monetization artifacts that drive GMV for the company. We work cross-functionally to achieve these goals by closely partnering with our Revenue, TAM, CSM and Merchant partners. This team plays a large role in making Affirm marketplace the destination consumers trust and turn to for discovery, comprehension and shopping. What You'll Do · You will be responsible for setting technical strategy for your team on a year-long time scale, and help your team tie it together with critical, business-impacting projects. · You will collaborate across teams in the product development lifecycle by collaborating with product management, design & analytics to ensure technical sustainability, risks and trade-offs are well understood and managed. · You will act as a force-multiplier for your team through your definition and advocacy of technical solutions and operational processes. · You take ownership of your team’s operations and availability by ensuring you have the right monitoring, triage rotations, playbooks, policies, testing and alerting in place to support “keep the lights on” & on-call efforts. · You will foster a culture of quality and ownership on your team by setting code review and design standards for your team, and advocating for them beyond your team through your writing and tech talks. · You will help develop talent on your team by providing feedback and guidance, and leading by example. What We Look For · You have 8+ ye

Afterpay is transforming the way people shop and pay, giving consumers greater flexibility and control over their finances while helping merchants connect with customers and grow their businesses. Founded in Australia in 2014, Afterpay has grown into a globally recognized leader in Buy Now, Pay Later (BNPL), empowering millions of consumers to shop with confidence through a simple, transparent payment experience. As part of Block’s global ecosystem, Afterpay works alongside Cash App, Square, and other financial products to make commerce and financial services more accessible. Together, we're building innovative solutions that connect consumers and businesses, creating more opportunities for people to participate in the economy. The Role Block is looking for a Senior Technical Account Manager to support our Afterpay and Cash App merchants across Australia. This team keeps merchants healthy and growing through post-sales technical partnership that protects performance, surfaces opportunity, and drives commercial outcomes. You will serve as a trusted technical partner to our largest merchants, sitting at the intersection of product, engineering, solutions engineering, GTM, and merchant success. You will combine deep product and technical expertise with commercial acumen to proactively enable merchants - not just resolve issues - ensuring they are healthy, growing, and fully leveraging Afterpay and Cash App Pay capabilities. This is a hands-on technical role. You will use HTML, CSS, and JavaScript to analyze and creatively solve integration issues on merchant websites and in-store terminals, while partnering cross-functionally to support feature and product adoption at scale. You will translate merchant business needs into technical solutions that deliver measurable commercial outcomes. In this role, you will report to Block's Global Technical Account Management Lead. You Will Identify and act on post-sales growth opportunities within your merchant portfol

We are looking for a strategic and execution-focused Product Marketing Manager to lead go-to-market strategy for NMI's card-not-present (CNP) processing and Value Added Solutions (VAS) portfolio, the tools and services that power secure, high-converting online and card-not-present transactions for merchants, software platforms and partners across the United States. NMI has evolved from a payment gateway into a full-service payment platform. Our CNP processing stack and VAS suite, including Customer Vault, Automatic Card Updater, Invoicing, ACH and fraud prevention tools, give merchants and partners a single, trusted path from sign up to pay out. This role supports that evolution, helping translate processing and VAS capabilities into messaging that speaks to the outcomes online merchants, marketplaces, subscription businesses and software platforms actually care about: conversion, fraud loss reduction, recurring revenue retention and total cost of acceptance. You will lead market positioning, messaging, launches and enablement for NMI's CNP processing and VAS offerings, working closely with product, sales and channel teams to help make sure NMI is the preferred processing and VAS partner for every merchant and partner selling online. This role calls for a solid understanding of how ecommerce merchants, subscription businesses and software platforms evaluate and adopt payment processing and value added services, and the ability to help translate technical capability (tokenization, network tokenization, recurring billing, customer vaulting, PCI scope reduction, fraud and chargeback tools) into outcome-led messaging that supports pipeline and adoption. This role is also NMI's evangelist for CNP processing and VAS. You will present to sales teams and internal stakeholders, and help represent NMI at ecommerce and payments industry events. You will build AI tools into your everyday workflow as a core habit rather than an occasional add-on, and bring enough technica

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Client Success Team: The Client Success team at Affirm is focused on building and growing long-term partnerships with our merchant partners, helping them maximize the value of their relationship with Affirm while driving mutual business growth. As the primary post-sale point of contact, the team works closely with merchants to optimize performance, increase product adoption, identify revenue and GMV expansion opportunities, and ensure overall account health. Client Success also serves as a strategic bridge across Analytics, Product, Marketing, Credit, and Technical teams, advocating for merchants and helping shape solutions that drive successful outcomes for both our partners and Affirm. About the Role: We are seeking a dynamic and experienced Client Success Lead (CSM) to join our team. The ideal candidate will have 3-5 years of proven client experience, preferably in the financial technology sector. The CSM will be instrumental in maintaining client relationships, ensuring satisfaction, and fostering revenue growth. What You’ll Do: Deliver a proactive client management strategy to encourage growth & retention with our merchant partners Identify upsell and cross-sell opportunities to enhance client value and devise strategies to capitalize on them Provide prompt and effective support to address client needs and inquiries. Conduct regular performance reviews and gather client feedback Collaborate with internal teams to resolve client issues and requests promptly. Stay abreast of industry trends and market developments to anticipate client needs. Collaborate cross-functionally to execute strategies to support clients. Ensure alignment between client goals and internal priorities and deliverables. Demonstrate resourcefulness and flexibility in navigating changing envi

Crypto.com is one of the world’s largest cryptocurrency and financial services platforms, founded in 2016 and serving customers across the globe. In the United States, Crypto.com operates a fully regulated derivatives business through Crypto.com | Derivatives North America (formerly the North American Derivatives Exchange, or Nadex) — a U.S. Commodity Futures Trading Commission (CFTC)-regulated Designated Contract Market and Derivatives Clearing Organization headquartered in Chicago — together with its affiliated Futures Commission Merchant (FCM), Foris DAX FCM LLC. This structure gives Crypto.com control over the full U.S. futures stack — exchange, clearing house, and broker — a regulated footprint that is rare among crypto-native firms. It places the business at the forefront of prediction markets, one of the fastest-growing and most talked-about areas in finance today, where customers can trade on the outcomes of real-world events. This is a high-growth, high-visibility business — and the Treasury function sits right at the center of it, safeguarding customer funds and ensuring the liquidity that keeps these markets running. Role Overview Reporting to the North America Treasurer / Head of Treasury, the Senior Treasury Analyst supports treasury-related activities for the FCM and Nadex entities, with a primary focus on cash and liquidity management. The position is critical to ensuring continuous compliance with National Futures Association (NFA) and CFTC regulatory requirements, which demand ongoing monitoring of cash balances, customer segregation, and liquidity sufficiency. This is a hybrid role: in addition to treasury, the analyst carries selected accounting and finance responsibilities, partnering closely with the Accounting and Finance teams on month-end close, reconciliations, and reporting. The role also supports the strategic growth of the derivatives and prediction markets business globally. Key Responsibilities Lead dail

This is Adyen Adyen provides payments, data, and financial products in a single solution for Global and Regional brands like Facebook, Uber, Temu, Alibaba, Popmart, Singapore Airlines and Agoda - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Group Product Manager, Adyen APAC As the Group Product Manager for Adyen APAC, you will be a pivotal member of the Adyen APAC Leadership Team. You will define and execute the product strategy for one of Adyen’s highest-growth regions across X markets, ensuring our merchants can expand their reach through locally preferred and innovative payment methods. This role sits within the global Payments Group. You will collaborate closely with the President, APAC, APAC Account Management, APAC Head of Engineering, Country heads and global product teams to build the payment engine of the future. You are not just a strategist; you act as the external face of Adyen’s holistic product innovation, engaging with regulators, industry bodies, and C-level executives at the leading merchants to shape the future of the APAC fintech landscape. What you will do Drive APAC Product Vision & Go-To-Market: Formulate and own a bold strategic vision for the Adyen APAC Payments product across S.E Asia, Japan, Aus/NZ, HK among others. Partner closely with commercial teams to ensure our technical acquiring capabilities (e.g., Cards, Alternative payment methods) and global licenses solve real-world merchant pain points, maximize market fit, and deliver a seamless commercial experience. Lead and Scale the Product Tea

Hiring | Treasury & Capital Markets | Paytm About Paytm Paytm is one of India’s leading digital financial services platforms, serving 450M+ consumers and 45M+ merchants. We are building the next generation of financial services by combining technology, scale and innovation to create seamless experiences for consumers and businesses. We are looking for an experienced Treasury professional to join our Corporate Treasury & Capital Markets team. About the Role The role will be responsible for managing funding, liquidity, banking relationships, debt capital markets, treasury operations, investments and regulatory compliance. This is a strategic treasury role requiring strong exposure to debt instruments, capital markets, banking relationships, cash management and treasury accounting, along with the ability to work closely with internal and external stakeholders. Key Responsibilities / KRAs 1. Capital Markets & Debt Management Structure, execute and manage CPs, NCDs and Term Loans Coordinate with credit rating agencies, merchant bankers, debenture trustees, institutional investors and banks Support fundraising and debt optimization initiatives Manage financing documentation, security creation and ROC/CERSAI filings Monitor debt portfolio, repayment schedules and borrowing costs 2. Liquidity & Treasury Investments Manage daily cash positioning and liquidity across bank accounts Optimize surplus funds across money market instruments, mutual funds and fixed-income investments Drive cash-flow and working-capital forecasting Ensure efficient deployment of funds and minimize idle cash 3. Banking Relationships & Treasury Operations Manage strategic relationships with banks and financial institutions Negotiate banking facilities, pricing and credit limits Oversee H2H, CMS and online banking platforms Manage banking access controls, signatory matrices, payment gateways and collection accounts Support internal, statutory and regulatory audits 4. Treasury Accounting, MIS & Rep