Merchant Support Jobs

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Strategy and Program Manager We are seeking a highly analytical, systems-minded, and innovative Strategy & Program Manager to architect the joint operational future of our most recent acquisitions: Talon.One and Orb . In this role, you will sit within the Strategy and Program Management team, acting as the structural bridge between Adyen’s core operational engine - Support, Professional Services, and Merchant Operations - and our newly acquired entities. Our goal is to combine our product offerings and maximize the value we can bring to our customers. Your mission is to design, implement, and drive adoption of the joint customer journeys, systems, and processes that allow these standalone engines to scale seamlessly within Adyen’s global framework. The ideal candidate is a strategic Operator who cuts through ambiguity, designs with a customer centric mindset, and possesses a relentless drive to remove complexity and build for scale. What you’ll do: Design the joint customer journey: Architect and implement the operating models and standardized processes that define how joint customers are onboarded and serviced. Global Program development & adoption: Shape and lead operational integration programs, ensuring they can be scaled and adopted across all global regions. Solve high-complexity, multi-entity bottlenecks:

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Risk & Analytics team makes crucial decisions that direct Affirm’s business strategy. Our team designs and runs experiments to decide which product features to launch and which marketing campaigns to fund. We analyze performance not just to report on it, but to determine where to invest resources for maximum impact through building tools and analytical frameworks. We take ownership of the entire analytical lifecycle, from initial question to final business decision, ensuring Affirm grows efficiently and intelligently. The POS Analytics team helps Affirm make its most important growth and investment decisions. We identify opportunities to expand the reach of Affirm’s products, optimize the consumer and merchant experience, and direct resources toward the highest-value opportunities. We own analytics end to end—from goal setting and performance tracking to opportunity sizing, rigorous decision support, and experiment design and measurement. We translate insights into actions that help Affirm grow efficiently and sustainably. The POS Analytics team is looking for an Analytics Lead, Full Stack to support our next phase of growth with major platform partners. In this role, you will drive the growth strategy for these partnerships, identify and size growth opportunities, shape product and investment decisions, and measure the impact of key initiatives. You will work closely with our Strategic Partnerships, Product, Finance, Engineering, and Pricing teams. You should combine exceptional problem-solving and analytical skills with a general manager mindset, strong cross-functional leadership, and deep knowledge of the lending and/or payments space. What you’ll do Own and prioritize the analytics portfolio for a significant product or business area, operating with a business owner mind

About the role: We are hiring a Salesforce Commerce Cloud (SFCC) Full Stack Developer to own both the front-end experience and back-end architecture of our telehealth e-commerce platform. You'll work across a composable architecture leveraging Cloudflare Workers , Builder.io and S alesforce Commerce Cloud architecture, partner with external development agencies and internal teams, and help manage, optimize and develop the commerce systems supporting our telehealth business — including integrations with order management and telehealth servic e layer Key responsibilities: Development & Architecture Design and develop features across the Salesforce Commerce stack — Builder.io CMS, Cloudflare Workers, and other 3 rd party integrations Make engineering decisions for Telehealth systems and how they all work together. Make architectural recommendations working with our Architect and Senior Engineering Leadership Build and maintain custom integrations, and integrate third-party cartridges with necessary customizations to enable future Telehealth expansion Solve problems that span UI, business logic, and system integration Front-End Translate Sketch/Photoshop/Figma designs into pixel-perfect, cross-browser, responsive builds that leverage Builder.io Own front-end performance optimization (load time, rendering, asset delivery) Apply JavaScript patterns (MVVM, AMD/CommonJS) using React, ISML, and SASS Integrations & Platform Operations Set up, maintain, and troubleshoot integration feeds between SFCC, SOM, TeleHealth Middle Layer. Also have ability to set up, maintain, and troubleshoot integration feeds — products, inventory, price books, OMS, prescription/order data, Google Merchant, product reviews Manage OCAPI/SCAPI integrations, Cloudflare caching strategy, and cache invalidation

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Money Movement & Card Ledger team is looking for a passionate Software Engineer to help build the tools and systems that we use to manage money movement, bank data integration & merchant data. Affirm Card is Affirm’s newest financial product that marries the functionality of a debit card with access to Affirm's buy now pay later financing options. Our ability to move money effectively is critical to our ability to reach new customers and improve financial lives. We work closely with experience, data science, product, and a wide range of engineering teams to both leverage existing systems and build new systems. This role requires a high level of technical capability, strong cross functional communication, and a creative mindset. Our work needs to be correct, scalable, and extensible. Our job is to have an industry leading money movement system to empower our product. Affirm is experiencing explosive growth with millions of customers across thousands of merchants in-store and online, and your contributions will be a key enabler of that growth. Come join us as we build a beloved, lasting financial services brand predicated on honesty and trust. It’s going to be an amazing ride! What you'll do You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will proactively identify project, process, technology or business issues, advocate for t

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Capital Team The Capital team manages the financial foundation that supports Affirm’s lending and innovation. We lead the funding, liquidity, and risk management strategy across capital markets, treasury, deal structuring, analytics, and bank partnerships. The team secures efficient funding while supporting sustainable business growth. We balance cost, flexibility, and risk to ensure Affirm’s financial resilience through all economic cycles. By optimizing capital structure and managing liquidity, we help build a scalable and resilient financial platform. We’re looking for a smart, driven individual to join our Quantitative Markets team. The team is responsible for structuring and pricing Affirm’s debt funding deals, developing platforms and tools for optimizing funding strategies, and building models to analyze and predict the performance of Affirm’s consumer loans. The ideal candidate will have experience in structuring asset-backed transactions, working with rating agencies, and building quantitative models. Given the cross-functional nature of the role, the ideal candidate should have strong interpersonal and communication skills. What You’ll Do Work closely with the Capital Markets team to evaluate, structure and price consumer asset-backed transactions Develop and enhance capital structuring and pricing models tailored to Affirm’s consumer loan portfolio to enable efficient deal execution Build quantitative models to analyze and predict the performance of Affirm’s consumer loans Provide insights on capital markets deals to cross-functional teams for more optimal and efficient funding strategy and merchant pricing Partner cross-functionally with our Capital Markets, Treasury, Merchant Pricing, Credit, Commercial, Product and Engineering teams to evaluate funding, product

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Capital Team The Capital team manages the financial foundation that supports Affirm’s lending and innovation. We lead the funding, liquidity, and risk management strategy across capital markets, treasury, deal structuring, analytics, and bank partnerships. The team secures efficient funding while supporting sustainable business growth. We balance cost, flexibility, and risk to ensure Affirm’s financial resilience through all economic cycles. By optimizing capital structure and managing liquidity, we help build a scalable and resilient financial platform. We’re looking for a smart, driven individual to join our Quantitative Markets team. The team is responsible for structuring and pricing Affirm’s debt funding deals, developing platforms and tools for optimizing funding strategies, and building models to analyze and predict the performance of Affirm’s consumer loans. The ideal candidate will have experience in structuring asset-backed transactions, working with rating agencies, and building quantitative models. Given the cross-functional nature of the role, the ideal candidate should have strong interpersonal and communication skills. What You’ll Do Work closely with the Capital Markets team to evaluate, structure and price consumer asset-backed transactions Develop and enhance capital structuring and pricing models tailored to Affirm’s consumer loan portfolio to enable efficient deal execution Build quantitative models to analyze and predict the performance of Affirm’s consumer loans Provide insights on capital markets deals to cross-functional teams for more optimal and efficient funding strategy and merchant pricing Partner cross-functionally with our Capital Markets, Treasury, Merchant Pricing, Credit, Commercial, Product and Engineering teams to evaluate funding, product

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Engineering Manager: Data Delivery Platform The Data Delivery Platform team owns how data reaches our customers, not what the data means. We own the mechanics of every surface: file generation and transfer, the reporting framework, the dashboard shell, and the backend that runs it. We bridge complex backend financial data with intuitive, merchant-facing workflows, building critical systems like our Reconciliation Experience, where merchants can seamlessly inspect, manage, and reconcile their numbers with absolute accuracy. As Engineering Manager for Reporting Platform you lead a cross-functional team. Our team operates at the intersection of innovation and scale. We act as an experimental hub, doing active research on emerging technologies, while ensuring we build a high standard, scalable, and sustainable platform that supports global enterprise merchants. What You Will Do People and Team Leadership: Act as a dedicated mentor and coach to grow engineering talent. Handle extensive people management, headcounts or hiring, talent development, and navigate complex team dynamics or conflict resolution with empathy and clarity. Balancing Innovation and Scalability: Lead an experimental, forward thinking team while ensuring solutions are robust, elegant, simple, and scalable for millions of global merchant interactions. Merchant facing Ar

ABOUT THE ROLE The Senior Product Manager, Payments Strategy & Growth is a senior payments subject matter expert for Accela’s Payments portfolio, combining deep payments expertise with market analysis, go-to-market execution, partner collaboration, portfolio support, and AI-driven innovation. This role works within the established Payments portfolio strategy to identify and validate growth opportunities, develop recommendations and business cases, support sales and marketing, and drive adoption of Accela’s payment solutions. The role partners closely with the delivery product team and Engineering to translate approved strategy, customer needs, and priorities into executable roadmap recommendations. The ideal candidate understands modern payment ecosystems, payment providers, compliance requirements, fintech trends, and the language needed to help Sales position payment solutions with confidence. SPECIFIC RESPONSIBILITIES Contribute payments expertise, market analysis, and recommendations that support the established vision, positioning, growth strategy, and business objectives for Accela’s Payments portfolio. Identify and assess market opportunities, emerging trends, competitive threats, regulatory changes, partner opportunities, and potential growth investments within the established Payments portfolio strategy. Conduct market research, TAM assessments, buyer segmentation, customer validation, win/loss analysis, and competitive intelligence. Develop business cases, investment recommendations, adoption plans, pricing inputs, revenue models, and executive-ready portfolio recommendations. Serve as Accela’s payments subject matter expert across payment providers, merchant services, payment facilitation, gateways, digital wallets, fraud prevention, settlement, reconciliation, PCI, and emerging fintech capabilities. Lead execution of approved go-to-market plans, including messaging, positioning, launch planning, sales enablement, customer-facing narratives, ROI mater

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Pi Agents At Pi Agents, we are creating AI agents for businesses. We are building agents that help businesses of all sizes with their day to day challenges, across the full lifecycle: Acquiring, Servicing, Retaining, Upselling, and Supporting customers. We operate like a startup inside Paytm, shipping fast with a small, senior team. About the role: This role is for the SMB Growth Agents. You will own product outcomes for growth-focused agents serving small and medium Indian businesses, taking them from capability to measurable business impact at scale. Expectations/Requirements: 1. Own the SMB Growth Agents roadmap end to end, from problem discovery to GTM and adoption. 2. Define and own outcome metrics: merchant activation, campaign performance, incremental revenue, retention. 3. Design agent experiences that self-serve SMB merchants can trust and use daily: onboarding, goal setting, autonomous execution, and clear reporting. 4. Set and enforce a very high bar for UX and UI. 5. SMB users have low tolerance for friction; the agent experience must be simple, vernacular-friendly, and mobile-first. 6. Work with engineering and data science on agent architecture tradeoffs: latency, cost per merchant, guardrails, evals. 7. Run structured experimentation to prove agent-driven lift over merchant self-managed baselines. Partner with sales, ops, and support to scale from pilot cohorts to the long tail Superpowers/Skills that will help you succeed in this role: 1. 5-9 yrs of Product Management experience, Tier-1 institute preferred. 2. Strong B2C product experience; experience dealing with small to m

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Pi Agents At Pi Agents, we are creating AI agents for businesses. We are building agents that help businesses of all sizes with their day to day challenges, across the full lifecycle: Acquiring, Servicing, Retaining, Upselling, and Supporting customers. We operate like a startup inside Paytm, shipping fast with a small, senior team. About the role: This role is for the SMB Growth Agents. You will own product outcomes for growth-focused agents serving small and medium Indian businesses, taking them from capability to measurable business impact at scale. Expectations/Requirements: Own the SMB Growth Agents roadmap end to end, from problem discovery to GTM and adoption. Define and own outcome metrics: merchant activation, campaign performance, incremental revenue, retention. Design agent experiences that self-serve SMB merchants can trust and use daily: onboarding, goal setting, autonomous execution, and clear reporting. Set and enforce a very high bar for UX and UI. SMB users have low tolerance for friction; the agent experience must be simple, vernacular-friendly, and mobile-first. Work with engineering and data science on agent architecture tradeoffs: latency, cost per merchant, guardrails, evals. Run structured experimentation to prove agent-driven lift over merchant self-managed baselines. Partner with sales, ops, and support to scale from pilot cohorts to the long tail Superpowers/Skills that will help you succeed in this role: 4 to 6 years of core Product Management experience. Strong B2C product experience; experience dealing with small to medium size Indian businesses is a plus. Sets a ve

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Account Manager We’re looking for an experienced and proactive Account Manager to help reach our APAC ambitions. As part of the commercial team, you will be managing key account relationships across multiple industries and channels for our cross-border merchants. You are responsible for driving growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with our largest enterprise merchants and key contacts. The ideal candidate is a born networker with a sharp commercial acumen, who thrives in a fast-paced, diverse and entrepreneurial environment. You will strive to understand the unique needs of a merchant and provide them with payments expertise and guidance to help them grow What you'll do Be fully responsible for the success and satisfaction of your merchants Drive growth through increasing the share of wallet, cross-selling & upselling, bringing valuable insights, and building strong relationships with key contacts Build and sustain relationships with key merchant stakeholders, and leverage those relationships to drive the best possible merchant experience Assess, clarify, and validate customer needs on an ongoing basis. You'll deliver expertise, education, and guidance to merchants as they craft and execute their payments strategy.Coordinate an

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Staff Engineer - Payments As a Staff Engineer in the Payments organization, you will act as a trusted advisor and shape the future of how businesses and shoppers interact with Adyen's payment platform. Operating at the intersection of mobile technology, point-of-sale systems, and backend services, you will drive the technical direction for our Terminal and Mobile experiences. This is a highly hands-on technical leadership role. You will architect unified shopper journeys, solve complex challenges across the payments ecosystem, and multiply the impact of the teams around you. By driving technical decisions through ambiguity and establishing foundational architecture, you will lead the evolution of Adyen's next generation of payment experiences. What you'll do Build the next generation of payment experiences: Help Adyen evolve beyond traditional terminal and mobile boundaries toward seamless shopper and merchant experiences across devices, applications, and payment surfaces. Architect & Innovate: Define and drive the long-term technical strategy for complex payment experiences spanning mobile apps, SDKs, payment terminals, and distributed backend systems. Solve Complex Problems: Lead the resolution of challenging technical issues involving reliability, performance, security, payment flows, and device compatibility at

We’re hiring at Paytm Payments Services Limited(PPSL) About the Role- As a Product Manager (Devices), you will own and lead the device charter across Soundbox, EDC, and emerging AI-enabled devices. You will set the strategy, define the roadmap, and work closely with CXOs to drive merchant experience, operational efficiency, and business impact. Key Responsibilities- - Define and own the device roadmap & vision aligned to Paytm’s growth strategy. - Lead end-to-end device lifecycle management: activation → monitoring → predictive health → refurb/replacement → end-of-life. - Drive AI-powered device innovation (merchant-facing AI device, multilingual bot integration). -Influence leadership and cross-functional priorities with data-backed recommendations. - Mentor PMs/Associate PMs and build a strong device product culture. - Track industry benchmarks and competitive landscape to position Paytm devices ahead of peers. What You’ll Contribute To - Large-scale AI adoption strategy. - Cross-device predictive health models to reduce downtime and false positives. - Proactive merchant engagement through Device and CLM. - Sustainability & cost efficiency through smart refurb and replacement policies. Skills & Qualifications- - Product experience, with at least 2 years owning device/IoT/fintech hardware products. - Strong leadership & roadmap ownership skills, with CXO-level exposure. - Experience in driving cross-functional programs (engineering, business, operations). - Strategic thinker with execution excellence. Ability to influence stakeholders and mentor junior PMs. Why join us? A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals Respect, that is earned, not demanded from your peers and manager Compensation: If you are the right fit, we believe in cre

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The UI Platform team, known as Sail, builds the foundations that support Stripe’s Dashboard and many of Stripe’s other user interfaces. The Sail Services team provides backend-for-frontend services that help product teams build consistent, scalable user experiences. The team is defining its mission, roadmap, and technical vision as the UI platform takes on a more central role in how Stripe builds user interfaces. We work with engineers, product managers, and designers across Stripe to connect the design system, software development kits, and backend services into a consistent, surprisingly delightful user experience. What you’ll do As a Staff Software Engineer on the UI Platform team, you’ll help shape the technical direction for the services that support Stripe’s user interfaces. You’ll combine hands-on engineering with technical leadership, working with backend engineers and cross-functional partners to deliver platform capabilities that help Stripe build consistent, reliable user experiences. Responsibilities Define a cross-team technical strategy, architecture, and multi-year roadmap for the backend services that power Stripe’s merchant-facing experiences Lead the design and delivery of scalable backend services that give product teams a consistent foundation for building reliable user experiences across the Dashboard, mobile applications, and other interfaces Build reusable platform capabilities that help product teams develop, operate,

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Head of Growth, Scheme Compliance We are looking for a senior, strategic, and product-minded leader to head the Global Growth pillar within Schemes Compliance. This role sits at the intersection of compliance, product, partnerships, and commercial strategy enabling business growth while ensuring scalable, well-controlled solutions. You will lead a globally distributed team who unlock new products, markets, local payment methods, and partner models by designing compliant operating models, accelerating launches, and building scalable solutions in close collaboration with Product and Engineering. You will work closely with Commercial and Sales to identify merchant needs and revenue opportunities, ensuring merchant demand directly shapes our growth priorities and builds a roadmap. Many of our growth initiatives are driven by strategic merchants whose needs influence where we invest. As Head of Growth for Scheme Compliance, you will act as a key bridge between compliance and product, translating regulatory, scheme, and partner requirements into systems, frameworks, and tooling that enable speed without compromising control, and help shape how Adyen approaches new and emerging payment models globally. What you’ll do Lead, develop, and scale a globally distributed team focused on enabling growth initiatives across products, geographies, an