Merchant Support Jobs

About the Team The DoorDash Air team is bringing drone delivery to reality. To make this happen, we’re building a strong electrical team to design high reliability, high power density converters, and fault-tolerant controls electronics. Come join us to build a new class of aircrafts and deploy at scale. DoorDash Labs, established in 2018, serves as the innovation hub for DoorDash, focusing on developing automation and robotics solutions to enhance last-mile logistics. The team's mission is to create technologies that support and augment human networks, aiming to improve efficiency for Dashers, merchants, and consumers alike. We’re ruthlessly focused on business impact. We are a highly senior team composed of former pioneers from a variety of different robotics industries. As of 2025, DoorDash has completed 10B lifetime deliveries. We’re focused on how to do the next 10B even better. About the Role As the Product Manager Airspace & Autonomy for DoorDash Air’s Airspace and Autonomy capabilities, you will own the end-to-end product strategy for the software, services, autonomy, perception, human interfaces and related capabilities required to deploy autonomous drone delivery at scale. You will connect DoorDash’s order and logistics platform with the aircraft, autonomy stack, mission-planning services, UTM capabilities, fleet-management tools, and operator workflows that execute each delivery. You will define how an order moves from merchant readiness through dispatch, airspace validation, autonomous flight, delivery, and completion within the broader DoorDash marketplace, ensuring that new features align to DoorDash Air’s roadmap across teams while balancing execution timelines against technical debt. You will lead product direction across autonomy, aviation software, services, hardware, systems engineering, flight operations, UTM, safety, regulatory, data, and DoorDash platform teams. You will work closely with the Head of UTM and senior En

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members globally and rapidly growing Over $300 million raised in funding 3,000 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM: Ongoing Monitoring is building the capabilities Tide needs to detect, prevent and manage financial crime, fraud and risk across the member lifecycle. Within Ongoing Monitoring, we are creating a new Acquiring Fraud & Risk team as part of the Ongoing Monitoring team. This team will focus on protecting Tide’s growing Merchant Acquiring business by reducing acquiring fraud, chargeback losses and operational risk across card-present and card-not-present payment journeys. Merchant Acquiring is a fast-growing product within Tide. We are on a mission to provide the simplest and easiest ways for our members to get paid. As we scale Acquiring globally, we need strong monitoring capabilities that protect Tide from

About Pi Commerce Pi Commerce is an AI-powered advertising platform that helps local businesses acquire new customers through Facebook and Instagram Ads. The platform automatically creates: Ad creatives Ad copy Audience targeting Campaign setup Merchants simply review and approve the campaign, making digital advertising simple and effective for SMBs. What You'll Do As a Team Lead, you will: Lead and motivate a team of Sales Executives selling Pi Commerce. Drive daily, weekly, and monthly sales targets. Monitor calling productivity, demos, follow-ups, CRM hygiene, and conversions. Conduct regular call audits and provide coaching to improve team performance. Train team members on product knowledge, Meta Ads basics, objection handling, and closing techniques. Help the team resolve merchant concerns related to pricing, advertising budgets, campaign performance, and lead quality. Maintain team dashboards and performance reports. Collaborate with Product, Training, Onboarding, and Support teams to ensure a seamless merchant experience. Who Should Apply? We're looking for candidates with: 3–8 years of experience in: Inside Sales Telesales SMB Sales Digital Marketing Sales Ad Sales Sales Team Management Preferred Experience Candidates who have: Led Inside Sales or Telesales teams. Managed teams selling Meta/Facebook/Instagram Ads. Sold Digital Marketing or Lead Generation solutions to SMBs. Worked with merchants such as restaurants, salons, clinics, retailers, real estate agencies, or local businesses.

About Us: Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners. About the team: Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans. About the role: Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance. Expectations/ Requirements: 1. To Achieve Collection targets of the area assigned, control flow cases and focus on non starters. 2. Ensured documented feedback. 3. Ensure Adequate feet on Street availability/bucket wise /segment wise 4. Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team 5. Monitoring performance against set parameters and weekly review with Collection executives. 6. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE 7. Support Collection officers in legal /Police issues/Collection Activiti

About the Team The Canadian DoorDash Growth & Consumer team focuses on making DoorDash a more valuable and accessible part of consumers’ everyday lives. We identify opportunities to grow the business by improving affordability, strengthening the consumer experience, and solving marketplace challenges across consumers, merchants, and Dashers. Our team partners across Restaurants, New Verticals, Legal, Product, Finance, and Operations to develop strategies that support sustainable growth across Canada. About the Role The Associate Manager role is for a self-motivated, curious, and ownership-minded individual who approaches problems through a customer-first lens. You will use data and market insights to identify growth opportunities, develop strategies, and drive cross-functional execution. Your scope may include pricing and affordability, market-specific growth, consumer engagement and retention, and other high-priority strategic initiatives. Success will be measured by your ability to translate ambiguous problems into clear plans and deliver measurable business and customer outcomes. You're excited about this opportunity because... Pricing & Affordability: Develop strategies across pricing, fees, promotions, and other value levers that balance customer affordability, growth, and sustainable economics. Analysis & Reporting: Analyze performance, build reporting and financial models, identify key trends, and translate insights into clear recommendations for leadership and XFN partners. Market Growth & Initiatives: Identify market-specific opportunities and lead high-impact growth initiatives from strategy and experimentation through execution and measurement. Big Bets & Innovation: Identify emerging opportunities, test new ideas, and build scalable solutions that can unlock new sources of customer and business growth. Cross-Functional Collaboration: Partner with Marketing, Merchant, Dasher, Product, Finance, Analytics, and other teams to align priori

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Why you should join the Adyen Account Management team At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy. We are looking for a proactive and adaptable Account Manager to join our team in Mexico City. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers. Enterprise Account Manager As Account Manager at Adyen, you will manage our largest enterprise merchants by building strong relationships with key merchant contacts. The ideal candidate is a born network

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Compliance Officer - Financial & Data Integrity Programs We are looking for a highly organized, detail-oriented, analytically minded, and commercially aware individual to join our Scheme Compliance team as a Compliance Officer for our Financial & Data Integrity pillar. This role is responsible for supporting the governance, oversight, and continuous improvement of card-network programs relating to transaction-data integrity, cardholder-data security, fraud, disputes, chargebacks, and merchant financial integrity. You will work across Scheme Compliance, Risk, Product, Engineering, Legal, Operations, Commercial, and regional stakeholders to help ensure card-network requirements are understood, consistently implemented, and well governed across the organization. This role is ideal for someone who thrives in structured program environments, can coordinate technical and operational workstreams, and enjoys translating complex network obligations into scalable, defensible compliance processes. What you’ll do Lead and coordinate program-management activities across the Financial & Data Integrity remit, including remediation tracking, program documentation, stakeholder coordination, and continuous-improvement initiatives for card-network monitoring and data-security programs. Support the governance and execution of relevant

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. As the Customer Advocacy Lead, Europe, you will be responsible for elevating both Adyen’s voice and the voice of our merchants across the payments ecosystem. This role sits at the intersection of customer engagement, industry influence, and thought leadership, ensuring that Adyen is not only delivering exceptional experiences but also shaping the future of commerce alongside its customers. You will build and lead critical advocacy initiatives, including Customer Advisory Boards, executive engagement programs, and merchant communities. By embedding customers more directly into our product innovation lifecycle and amplifying their perspectives externally, you will help position Adyen as a trusted strategic partner and industry thought leader. A key focus of this role is increasing the visibility of Adyen’s deep expertise, translating it into compelling narratives, actionable insights, and influential industry participation. You will leverage Adyen’s global merchant base and scale to proactively influence partners, industry bodies, and regulatory stakeholders, ensuring both Adyen and its customers have a strong voice in shaping the future of payments. What you’ll do Customer Advocacy & Community Building Design, launch, and steward the Customer Advisory Board for strategic merchants across Europe Build and scale merchant communitie

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. We also believe businesses have a meaningful role to play in creating positive societal change. Adyen Giving is our flagship social impact product, enabling businesses to seamlessly integrate charitable giving into their payment experience. Since launch, hundreds of businesses have collectively raised tens of millions of dollars through Giving, and we're now entering our next phase of growth. Our ambition is bold: to facilitate €100 million in processed donations through Adyen Giving by 2030. To achieve this, we're looking for a Global Giving Lead to drive commercial growth, deepen customer partnerships, shape product evolution, and position Giving as a core part of Adyen's value proposition worldwide. The Opportunity This is a high-visibility, commercially strategic leadership role within Adyen's Impact team. As Global Giving Lead, you will serve as the commercial owner driving the global growth strategy, pipeline, and market adoption for one of Adyen's most unique products. In this role, you will enjoy significant autonomy, global scope, and direct exposure to executive leaders across Commercial, Product, and regional teams. You will collaborate with many of the world's top brands to expand Giving across international markets, translate merchant feedback into product innovations, and ensure Giving creates sustainable value for ent

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Engineering team builds systems that power Affirm’s mission. We take pride in our craft, building reliable, performant, and scalable solutions that touch every part of the business. Whether we’re enabling new ways to pay, ensuring our platforms can scale to the most demanding levels in the industry, or developing seamless servicing experiences, our focus is on solving complex problems through exceptional engineering. The Powered by Affirm (PBA) team builds the APIs and solutions that power all of Affirm’s integrations with Enterprise Merchants and Partners. We create and manage the APIs and tools that drive checkout and merchant onboarding, and we collaborate with stakeholders to design and build custom end-to-end integrated solutions. What You'll Do · You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. · You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. · You will proactively identify project, process, technology or business issues, advocate for them, and lead in solving them. · You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. · You will foster a culture of quality and ownership on your team by setting or improving code review and design standards for your team, and advocating for them beyond your team through your writing and tech talks. · You wi

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Engineering team builds systems that power Affirm’s mission. We take pride in our craft, building reliable, performant, and scalable solutions that touch every part of the business. Whether we’re enabling new ways to pay, ensuring our platforms can scale to the most demanding levels in the industry, or developing seamless servicing experiences, our focus is on solving complex problems through exceptional engineering. The Powered by Affirm (PBA) team builds the APIs and solutions that power all of Affirm’s integrations with Enterprise Merchants and Partners. We create and manage the APIs and tools that drive checkout and merchant onboarding, and we collaborate with stakeholders to design and build custom end-to-end integrated solutions. What You'll Do · You will be responsible for owning and delivering quarterly goals for your team, leading engineers on your team through ambiguity to solve open-ended problems, and ensuring that everyone is supported throughout delivery. · You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. · You will proactively identify project, process, technology or business issues, advocate for them, and lead in solving them. · You will support the operations and availability of your team’s artifacts by creating and monitoring metrics, escalating when needed, and supporting “keep the lights on” & on-call efforts. · You will foster a culture of quality and ownership on your team by setting or improving code review and design standards for your team, and advocating for them beyond your team through your writing and tech talks. · You wi

About Paytm Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview We are seeking an energetic, analytical, and business-focused Manager – Business Finance to join our Lending Finance team. In this role, you will act as a key financial partner to business leads, product managers, and risk teams across Personal Loans, Merchant Loans, and Credit Cards portfolios. You will be responsible for driving financial planning, developing bottom-up revenue models, tracking portfolio yields/costs, and delivering actionable insights to the CFO and CEO to maximize profitability and operational efficiency. Key Responsibilities 1. Revenue Modelling & Portfolio Economics - Build, maintain, and refine end-to-end financial & revenue models for lending products (Merchant Loans, Personal Loans, Postpaid). Model monthly/daily interest accruals, processing fee (PF) yields, First Loss Default Guarantee (FLDG) provisions, collection costs, and Cost of Funds (COF) across diverse lender partners. - Conduct scenario modelling (AOP vs. Actuals, MBR updates, Team Plans) to assess the impact of take-rate changes, volume mix shifts, and credit policy tightening. 2. Business Partnering & Decision Support - Act as a co-pilot to Business Heads to evaluate new commercial constructs, lender tie-ups, and product feature launches. - Analyze unit economics (Revenue per Disbursed/Booked Card, Net ROI, Take Rates, Risk-Adjusted Returns) at a product and lender level to guide business strategy. - Analyze risk vs. return trade-offs (GCL vs. Net ROI) across partner lenders to optimize portfolio allocation. 3. Financial Planning & Analysis (FP&A) - Lead the Annual Operating Plan (AOP) creation, monthly business

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Product Manager, Banking Networks Adyen is a truly global company that processes billions in payments annually. Adyen's value goes beyond Ecommerce and In-Person payments with a broad offering of embedded payments and financial services like issuing, bank accounts, and capital; facilitated by Adyen's global banking licenses. Behind every one of these products sits a critical dependency: reliable, direct connectivity to the world's banking infrastructure. We are looking for a Senior Product Manager to lead and scale our global Banking Networks capabilities. You will lead the Banking Networks team responsible for integrating with banking partners worldwide, including banks, clearing houses, payment rails and providers (excluding North America, which is owned by a dedicated regional team). This role sits at the core of Adyen's financial products, owning the end-to-end processing of banking transactions across a wide variety of market infrastructures and use cases. You will build and maintain best-in-class banking connectivity that our financial products depend on, from local scheme integrations to real-time payment rails. You will work closely with Banking Products, Payouts, Payments, Merchant Finance, Accounting, Compliance, Legal, Risk, Commercial, and Operational teams, as well as customers, to understand their needs and tran

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Payments Partnerships Manager We are looking for a commercially savvy Payments Partnerships Manager to join our Payments Partnerships team in Sydney, Australia. You'll be responsible for growing and enhancing our card products and local payment methods, while acting as the go-to expert on the Australian payments ecosystem. You will work with product managers, business analysts, and developers to build and lead new projects across our Australian, regional, and global partners. We are looking for someone who is flexible, thoughtful, and eager to tackle the problem in front of them while able to drive commercial strategy. In addition you will be responsible for driving adoption of our payment methods across merchant segments. This role requires a series of skills including: knowledge of a variety of partnerships and stakeholder engagement models, strategic thinking, initiative management, creativity, negotiations and an overall desire to be an accelerator for our business. What you’ll do Drive all aspects of the payment partnerships including prioritisation of key focus areas, structuring/negotiation of new initiatives, and ongoing partner management Proactively manage our partners based in Australia, such as structuring QBRs, securing incentives and assist in troubleshooting issues with dev and ops teams Elevate Adyen’s in

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. About the Team The Payment Gateways team (used to be known as IPP Payments Backend ) is a critical pillar of Adyen’s Core Payments solution. The Core Payments group handles the foundational business logic, diverse payment flows, and global features that empower Adyen’s merchants worldwide. As part of the Payment Gateways team, you will design and build the infrastructure powering Adyen’s in-store payment experience . This means engineering systems capable of handling massive, simultaneous global traffic while maintaining rock-solid reliability for thousands of physical terminals, mobile devices, and merchant hosts. What You Will Do As a Backend Engineer (Java) , you will orchestrate complex payment flows by integrating multiple Adyen systems and defining the unified architecture for our next-generation payment features. Design & Deliver: Build, test, and deploy high-volume, low-latency Java applications that form the backbone of our global payment systems. Architect for Scale: Collaborate across Data and Platform engineering teams to design highly resilient, scalable services with reliability at their core. Own the Technical Lifecycle: Drive engineering best practices, contribute to scalable architecture designs, and actively participate in product roadmap discussions. Data-Driven Optimization: Define, implement, and monitor per