Merchant Support Jobs

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍London - Hybrid | 💰£125,000 - £145,000 + equity + Incentive Awards tied to your performance + Benefits ✨ Our Payments team⭐ Payments is at the heart of Monzo. It’s how our customers move, receive, spend and manage their money, from cards and bank transfers to cross-border payments, merchant acquiring, payment experiences in the app, and the platform infrastructure that underpins the whole bank. This role sits in our Payments Platform area, working most closely with our Finance Infrastructure squad. The squad sits in Payments, but partners deeply with Finance teams to build the systems, abstractions and capabilities Monzo needs to operate safely, scale efficiently, and expand into new markets. You’ll work on foundational financial infrastructure: the ledgers, data, controls, reporting, reconciliation and platform capabilities that help Monzo understand, account for and manage money across the bank. This is a role for someone who gets genuinely excited by complex, technical infrastructure. The work is often behind the scenes, but it’s business-critical: it helps Monzo scale, launch new products and markets, support Finance

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. AI at SharkNinja At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in. The Opportunity SharkNinja is looking for a Manager, Commercial Execution – Walmart to turn commercial priorities into dependable execution across Walmart stores, Walmart.com, the distribution center network, and the merchant and replenishment desks. As the hands-on Commercial Execution owner for an assigned portfolio, you will connect Walmart’s Merchant and MerchX teams with SharkNinja Sales, Commercial Planning, Supply Planning, Customer Service, and Sales Operations. You will align forecasts, replenishment settings, order flow, and inventory actions so that partners are working from the same demand picture and acting on issues early. You will be accountable for supporting a 95% fill rate, 97.5% in-stock performance, and agreed forecast-accuracy goals within your portfolio while maintaining a healthy and efficient inventory position. How This Role Wins This role uses Scin

Ice Miller seeks a senior-level associate to join our Business practice group. Preference will be given for candidates seeking to join our Washington, DC. Office. Ideal candidates will have five (5) to eight (8) years of experience. About the Role: The ideal candidate will have experience drafting and negotiating software, SaaS, cloud services, e-commerce, and technology transaction agreements. The work will include enterprise subscription agreements, platform integrations, professional services, software licensing and implementation, vendor onboarding, data processing agreements, privacy policies, and technology/IP licensing. Candidates should be comfortable improving form agreements, simplifying contracting playbooks, and working with business teams to move sales and procurement processes forward. Experience with distribution, logistics, government contracts, and international commercial agreements is a plus. Responsibilities: Draft and negotiate SaaS, cloud services, software licensing, implementation, platform integration, and professional services agreements. Advise on e-commerce platform launches, including vendor onboarding, commercial terms, payment processing, merchant services, and platform policy compliance. Handle technology and IP licensing, commercialization transactions, and strategic partnership agreements. Prepare and negotiate data processing agreements and advise on privacy policies, data security terms, and related risk allocation. Update templates, standard terms, and contracting playbooks to support faster sales and procurement cycles. Review and negotiate distribution, logistics, supply chain, and other commercial agreements. Requirements: J.D. from an accredited law school with strong academic credentials At least five (5) years of experience practicing law in a law firm and/or in-house environment Active law license in state where office i

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Risk Detection is focused on providing a delightful experience for our merchants and minimizing friction, while ensuring the safety of our users in the financial ecosystem. Whenever the Risk team takes action on an account, we work to notify Merchants and provide clear status on what’s happening, enable guided workflows for resolving their issues, and redefine our overall Risk processes to make them as smooth as possible for good merchants. What you’ll do We’re looking for an engineering leader to lead and grow a strong team of engineers, build relationships with customers internally and externally, and champion our vision of making Stripe’s risk management a feature that attracts and retains merchants, and becomes a product differentiator. This is an exciting opportunity to partner with teams across Stripe to build the best merchant experience, and contribute directly to Stripe’s growth. Responsibilities Support the team in delivering a high level of technical quality and impact via APIs, user-facing experiences, services, and systems Recruit, hire, scale, and develop an amazing team of engineers Executing cross-functionally with leadership, product teams, infra teams & risk strategists Be actively involved in strategic direction and platform decisions that impact all of Stripe and Stripe customers Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. AI at SharkNinja At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in. Junior Key Account Manager — Walmart, Ninja This is a commercial role at the center of SharkNinja's largest retail partnership. Reporting to the Director of Sales, the Junior Key Account Manager supports the analytical and customer needs of the entire Walmart Ninja business while owning a buying desk relationship in total. The role is focused on driving profitable growth of Ninja's 1P item portfolio, partnering closely with the Walmart merchant team and with cross-functional teams (marketing, supply chain, category management, and finance) to win at the shelf — in store and online. Duties and Responsibilities Desk Ownership Own at least one key Walmart buying desk relationship in total: the joint business plan, line reviews, item setup and maintenance, pricing actions, promotional planning, and day-to-day merchant communication Grow revenue and profit of the 1P Ninja items

About the Team DoorDash’s Commerce Platform empowers merchants with the tools they need to grow and operate their businesses. Drive On-Demand is a key component of this platform, providing white-label fulfillment solutions for retailers across multiple SLAs. The Commerce Platform Logistics team is a sustainable growth team within Commerce Platform. We own Final Mile cost and efficiency, ensuring that DoorDash Commerce Platform is the most cost effective, reliable way for merchants to reach as many customers as possible through their first-party channels. This means expanding product offerings and improving network efficiency to simultaneously reduce fulfillment costs and unblock growth for merchants while providing Dashers with valuable earnings opportunities. About the Role At DoorDash, our goal is to empower local economies. A key part of that mandate is to improve fulfillment efficiency and costs to allow more merchants to scale e-commerce channels. We are looking for a leader with an “and not either/or” mindset who is passionate about driving sustainable growth. As a Senior Associate, Strategy & Operations – Delivery Cost, you will play a key role in analyzing, tracking, and improving fulfillment cost and efficiency, partnering with cross-functional teams to identify trends, scope impactful initiatives, and support the execution of network efficiency improvement strategies. Your work will be both strategic and deeply operational. One day, you might be sizing the impact of a change to how we batch orders. The next day, you could be deep diving an escalation from a merchant or dasher and leading an experiment to drive real-world improvements. As the part of this team, you will: Partner with Finance & Strategy to track and analyze fulfillment cost metrics across different lines of business and strategic merchants. Support the development of internal reporting tools to measure and monitor fulfillment cost and efficiency improvement efforts. Partner with Anal

About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Risk Detection is focused on providing a delightful experience for our merchants and minimizing friction, while ensuring the safety of our users in the financial ecosystem. Whenever the Risk team takes action on an account, we work to notify Merchants and provide clear status on what’s happening, enable guided workflows for resolving their issues, and redefine our overall Risk processes to make them as smooth as possible for good merchants. What you’ll do We’re looking for an engineering leader to lead and grow a strong team of engineers, build relationships with customers internally and externally, and champion our vision of making Stripe’s risk management a feature that attracts and retains merchants, and becomes a product differentiator. This is an exciting opportunity to partner with teams across Stripe to build the best merchant experience, and contribute directly to Stripe’s growth. Responsibilities Support the team in delivering a high level of technical quality and impact via APIs, user-facing experiences, services, and systems Recruit, hire, scale, and develop an amazing team of engineers Executing cross-functionally with leadership, product teams, infra teams & risk strategists Be actively involved in strategic direction and platform decisions that impact all of Stripe and Stripe customers Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you

About the Team AI Research Lab is one of DoorDash’s frontier innovation hubs, focused on building the foundation for an AI-native future across our three core audiences: consumers, merchants, and dashers. As AI capabilities accelerate, the AI Research Lab operates at the center of technical exploration and real-world execution — connecting frontier model research, internal platform investments, operator teams, and strategic external partners. Our mission is to translate cutting-edge AI research into scalable, production-ready systems that drive measurable business impact. We combine deep technical rigor with strong operational execution to ensure that breakthrough capabilities become durable competitive advantages for DoorDash. About the Role As an Associate Manager, Strategy & Operations on our AI Research Lab, you will play a central role in converting frontier AI advancements into shipped products and scalable infrastructure. You will operate across research, product, and operations to move from early discovery and experimentation to deployment and impact. This role sits at the intersection of customer insight, technical innovation, and business execution. You will help define and scale the Lab’s most important bets while building the foundations that enable AI applications to compound over time. You’re Excited About This Opportunity Because You Will … Reimagining core experiences through AI, such as the merchant journey, by partnering directly with in-field merchants, sales, support, product, and engineering teams. You will help unify major initiatives into a coherent, AI-native interaction model. Own revenue-driving AI initiatives, operating as the accountable business owner for high-priority AI bets and ensuring clear linkage between technical progress and financial outcomes. Lead business planning cycles, developing go-to-market strategies for AI-powered products and capabilities, overseeing execution through structured project plans, resource allocation,

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. We kindly ask all candidates to submit a resume in English. At Wolt, we’re building one of the most exciting media ecosystems in Europe - helping partners grow through Wolt Ads and Wolt Promos. By joining the team, you’ll be at the forefront of digital advertising, working on campaigns that drive visibility, engagement, and real results. Our mission is to help partners grow their business by getting closer to the customers who matter most. Through high-impact placements across our app (and beyond), we help them boost brand visibility, reach new audiences, and increase sales. As an Ads & Promotions Sales Specialist , you’ll work with our partners and help them utilise multiple Wolt tools - Wolt Ads & Wolt Promos. This role will be primarily responsible for selling Ads & Promos services to merchants, helping them identify the right advertising and promotional solutions to grow their business on Wolt. The person in this role will manage the full sales process, from merchant outreach and pitching to campaign setup coordination and post-campaign follow-up. They will also support ads & promos operations and reporting, ensuring that campaigns are launched on time, stay within budget, and that internal and external stakeholders receive clear performa

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. We are looking for a motivated and experienced Ads and Promo Development Manager to drive growth and revenue across our merchant network. This is a strategic role where you will be responsible for developing and implementing local growth strategies and building strong relationships with key industry players. As an Ads and Promo Development Manager, you will act as a strategic partner and growth driver for our merchants - developing tailored advertising and promotion strategies that align with their and our business goals. You will work closely with cross-functional teams, analyze performance, and identify new opportunities to strengthen our presence and drive growth for our merchants. This role calls for a hands-on mentality and a sales mindset, as we continue to build and shape many of our initiatives from the ground up. Responsibilities Develop, scale and execute the local Ads & Promos strategy across restaurant and retail partners, including budget ownership and prioritization Identify growth opportunities and translate them into actionable commercial plans with GOV impact Lead and support strategic B2B conversations, business reviews, and negotiations as the Ads & Promos expert Coach and motivate a team of high performing account managers in exec

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you a commercially driven professional who enjoys building strategic partnerships and growing high-impact business opportunities? Are you excited by the idea of helping shape the future of Wolt’s Commerce Platform in Greece while working with some of the country's largest merchants? If yes, we'd love to meet you! At Wolt, you can grow your career with a fun and fast-scaling global business. Part of the DoorDash team, we're building a global logistics platform that can deliver almost anything in your city in minutes. Today, our products are used by 55+ million registered users who order from 200,000+ merchants across 30+ countries. To support our expanding merchant offering, we are growing our Commerce Platform team in Greece. This role focuses on developing strategic partnerships across both existing and new merchants while working closely with the Commerce Platform Lead to unlock long-term growth opportunities. Wolt Commerce Platform Products in a Nutshell Wolt Drive - A delivery-as-a-service solution (DaaS) enabling merchants to add fast, reliable last-mile delivery to their own ordering channels. Wolt Storefront - A white-label online ordering platform that helps merchants create branded digital stores with seamless checkout and increased conversion.

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Product team The Product team listens to our customers’ needs and translates those insights into a clear product vision. The team works closely with design, engineering, and analytics to build scalable financial products that empower people to manage their money with confidence. We rely on empathy, curiosity, and business sense to prioritize features and improve experiences. Our role is to lead with clarity, support cross-functional execution, and champion the user in every decision. About the role Our Shopping & Offers program is a fast-growing platform that operates with the agility of a startup while leveraging the scale of an industry leader, delivering Shopping and Offers experiences directly to our Consumers and Conversion for our Merchant partners alike. You will be a pivotal strategic leader responsible for defining the next chapter of Affirm's DTC shopping and offers experience. You will lead a portfolio of high-impact consumer journeys—including Agentic Search, Home, and Profile experiences—that directly influence conversion, engagement, and revenue. This is a role for a seasoned product leader obsessed with consumer experiences, two sided marketplaces, and disrupting the payments & credit landscape. What you’ll do Strategic Leadership: Define and socialize a long-term Shopping & Offers vision and strategy, and translate that vision into clear roadmaps and decisions that teams can execute against Portfolio Oversight: Manage and scale a portfolio of consumer-facing surfaces, including Home, Search, and Profile/Settings, ensuring a simple and consistent experience across platforms Lead and grow a high-performing PM team. Build, mentor, and manage a team of product managers, including people managers. You'll

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Role Block is looking for a Senior Technical Account Manager to support our Cash App Pay and Afterpay merchants across North America. This team keeps merchants healthy and growing through post-sales technical partnership that protects performance, surfaces opportunity, and drives commercial outcomes. You will serve as a trusted technical partner to our largest merchants, sitting at the intersection of product, engineering, solutions engineering, GTM, and merchant success. You will combine deep product and technical expertise with commercial acumen to proactively enable merchants - not just resolve issues - ensuring they are healthy, growing, and fully leveraging Cash App Pay and Afterpay capabilities. This is a hands-on technical role. You will use HTML, CSS, and JavaScript to analyze and creatively solve integration issues on merchant websites and in-store terminals, while partnering cross-functionally to support feature and product adoption at scale. You will translate merchant business needs into technical solutions that deliver measurable commercial outcomes. In this

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible. Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy. The Role Block is looking for a Senior Technical Account Manager to support our Cash App Pay and Afterpay merchants across North America. This team keeps merchants healthy and growing through post-sales technical partnership that protects performance, surfaces opportunity, and drives commercial outcomes. You will serve as a trusted technical partner to our largest merchants, sitting at the intersection of product, engineering, solutions engineering, GTM, and merchant success. You will combine deep product and technical expertise with commercial acumen to proactively enable merchants - not just resolve issues - ensuring they are healthy, growing, and fully leveraging Cash App Pay and Afterpay capabilities. This is a hands-on technical role. You will use HTML, CSS, and JavaScript to analyze and creatively solve integration issues on merchant websites and in-store terminals, while partnering cross-functionally to support feature and product adoption at scale. You will translate merchant business needs into technical solutions that deliver measurable commercial outcomes. In this

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team This function will be responsible for International Tax Reporting, as it pertains to our international entities and users, to include scoping the tax reporting requirements of new tax authority reporting regimes, supporting management of tax reporting to local Tax Authorities, audits and other international reporting tax matters with local Tax Authorities, working with our internal systems and technology leads on day-to-day matters, and much more. What you'll do You'll be able to work well with cross-functional teams. You must be able to communicate and promote international reporting tax advisory needs across Stripe and its subsidiaries, and communicate complex tax requirements in ways that are meaningful and useful to non-tax professionals. You'll be able to work with a high level of collegiality, working on projects spanning multiple teams. You'll be based in London or Dublin and report to the Head of Tax Information Reporting and Withholding, who is located in the United States. Responsibilities Be an international tax reporting subject matter expert (CESOP, DAC7, Merchant Acquirer reporting,