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About Us Paytm is India’s leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Our mission is to serve half a billion Indians and bring them into the mainstream economy with the help of technology. Job Summary We are looking for a CST Team Lead to join our Customer Experience team within the CST Travel business. Ideal candidates come from hotel / hospitality customer support — front office, guest relations, reservations, hotel contact centre, or hotel OTA support — and can lead a team that delivers calm, clear service across phone, email, chat, and social. You don’t need deep flights experience on day one. What matters is strong customer handling, ownership of escalations, and the ability to learn travel workflows quickly. Key Responsibilities Customer Experience Lead exceptional service across phone, email, chat, and social channels Handle escalated and complex customer issues with empathy, clarity, and closure Spot trends in complaints and feedback; drive fixes with the team and stakeholders Use CRM and customer-service tools confidently; coach others on quality and tone Improve moments that raise CSAT / NPS and cut repeat contacts Team leadership & operations Guide day-to-day floor/team performance: quality, productivity, escalations, and SLAs Run huddles, feedback, and simple process improvements that lift team output Partner with Product, Engineering, Growth, and Finance to resolve customer issues Build and refresh SOPs / playbooks the team can actually use Travel platform support (trainable) Support booking and post-booking journeys on our travel platform (with training) Learn and apply processes for modifications, cancellations, refunds, and related checks Work with tools and systems used by the travel CST team (CRM + travel ops tools) Qualifications (must-have) Hands-on customer support / guest service e

About Us Paytm is India’s leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Our mission is to serve half a billion Indians and bring them into the mainstream economy with the help of technology. Job Summary We are looking for a CST Associate (Individual Contributor) to join our Customer Experience team within the CST Travel business. Ideal candidates come from hotel / hospitality customer support — front office, guest relations, reservations, hotel contact centre, or hotel OTA support — and can deliver calm, clear service across phone, email, chat, and social. Key Responsibilities Customer Experience Deliver exceptional service across phone, email, chat, and social channelsHandle customer queries and complex cases with empathy, clarity, and closureEscalate thoughtfully when needed and follow through to resolutionSpot recurring issues and share feedback with leads / stakeholdersUse CRM and customer-service tools effectively to document and resolve cases Day-to-day operations Meet quality, productivity, and SLA expectations for the queue you ownFollow SOPs / playbooks and flag gaps that slow the team downCollaborate with internal partners (as guided) to unblock customer issuesStay updated on process changes and apply them accurately Travel platform support (trainable) Support booking and post-booking journeys on our travel platform (with training)Learn and apply processes for modifications, cancellations, refunds, and related checksWork confidently with CRM and travel ops tools used by the CST team Qualifications (must-have) 1–3 years of hands-on customer support / guest service experienceBackground preferred from hotels or hospitality (front office, reservations, guest relations, hotel contact centre, hotel OTA / travel-hotel support, or similar)Strong communication, problem-solving, and ownership as an indivi

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the role: To sell products or services for a company and represent their brand. Also, to manage relationships with customers, serving as the key point of contact, from initial lead outreach to when a purchase is ultimately made. Expectations/ Requirements: 1. Grow Distribution and Market share in the assigned area (Rural) of operations. 2. Visibility and Accountability through sale of the financial products. 3. Identify and recruit the sales team (FSE) to align and drive business in the market. 4. Skilled in coaching and mentoring, a quick learner who grasps and puts into application new learned ideas and concepts. 5. Plan the market size, span and geographies for FSE. 6. Should be able to devise the best methods for communication of plans/targets to the team so as to minimize the expectations vs delivery gap. 7. Monitor the Quality parameters as suggested by the management. 8. Validate and conduct the audits on the acquisitions and sales done by the team. 9. Ensure the team members are in the market where sales & usage are done regularly 10. Should have good networking capabilities and be willing to travel extensively throughout their specified area. 11. Sale of cross sales product to existing and new merchants like Merchant Loan, Personal Loan, GOLD SIP etc along with Upgrades for the merchant 12. Good understanding of lending products 13. Able to train and groom the manpower allocated to him Education : Graduate or above / Post Graduation preferred. Why join us: 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by i

About us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Paytm Lending team: At Paytm Lending, we are a dedicated group of professionals committed to changing the way lending is experienced in India. The team is focused on leveraging technology and data to build accessible, transparent, and customer-centric lending solutions. From personal loans to merchant financing, we are on a mission to make credit accessible to everyone. As part of our team, you’ll work alongside experts in the fintech space, collaborate on strategic initiatives, and have the opportunity to directly impact millions of lives by making financial products easy to use and understand. Role Summary: We are seeking a proactive and result-oriented professional to support the growth of our financial product cross-sell vertical. The role involves driving sales through various channels such as call center leads, open market activities, and digital funnels. The ideal candidate will have hands-on experience in financial product sales and will be responsible for achieving revenue targets in a defined territory. Job Description:  Responsible for the Sales enrollments/Sales in the city.  Do the market race and prepare the list of prospective customers.  Handle the Team Members and motivate them for better sales.  Ensure the team members are in market where enrollments & usage are done regularly.  Should have good networking capabilities and be willing to travel extensively throughout their specified areas. Key Role: 1. Manage an assigned geographic sales area to maximize sales target and meet corporate. 2. Objectives Build Database of key contact persons in the assigned geography. 3. Build and mai

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the role: To sell products or services for a company and represent their brand. Also, to manage relationships with customers, serving as the key point of contact, from initial lead outreach to when a purchase is ultimately made. Expectations/ Requirements: 1. Grow Distribution and Market share in the assigned area (Rural) of operations. 2. Visibility and Accountability through sale of the financial products. 3. Identify and recruit the sales team (FSE) to align and drive business in the market. 4. Skilled in coaching and mentoring, a quick learner who grasps and puts into application new learned ideas and concepts. 5. Plan the market size, span and geographies for FSE. 6. Should be able to devise the best methods for communication of plans/targets to the team so as to minimize the expectations vs delivery gap. 7. Monitor the Quality parameters as suggested by the management. 8. Validate and conduct the audits on the acquisitions and sales done by the team. 9. Ensure the team members are in the market where sales & usage are done regularly 10. Should have good networking capabilities and be willing to travel extensively throughout their specified area. 11. Sale of cross sales product to existing and new merchants like Merchant Loan, Personal Loan, GOLD SIP etc along with Upgrades for the merchant 12. Good understanding of lending products 13. Able to train and groom the manpower allocated to him Education : Graduate or above / Post Graduation preferred. Why join us: 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by i

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the role: To sell products or services for a company and represent their brand. Also, to manage relationships with customers, serving as the key point of contact, from initial lead outreach to when a purchase is ultimately made. Expectations/ Requirements: 1. Grow Distribution and Market share in the assigned area (Rural) of operations. 2. Visibility and Accountability through sale of the financial products. 3. Identify and recruit the sales team (FSE) to align and drive business in the market. 4. Skilled in coaching and mentoring, a quick learner who grasps and puts into application new learned ideas and concepts. 5. Plan the market size, span and geographies for FSE. 6. Should be able to devise the best methods for communication of plans/targets to the team so as to minimize the expectations vs delivery gap. 7. Monitor the Quality parameters as suggested by the management. 8. Validate and conduct the audits on the acquisitions and sales done by the team. 9. Ensure the team members are in the market where sales & usage are done regularly 10. Should have good networking capabilities and be willing to travel extensively throughout their specified area. 11. Sale of cross sales product to existing and new merchants like Merchant Loan, Personal Loan, GOLD SIP etc along with Upgrades for the merchant 12. Good understanding of lending products 13. Able to train and groom the manpower allocated to him Education : Graduate or above / Post Graduation preferred. Why join us: 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by i

About Paytm Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Purpose The Finance & Reporting Manager will support the CFO in building and managing Paytm Europe's core finance function, with responsibility for financial accounting, statutory and regulatory reporting, tax, treasury, and management information. This is a hands-on role requiring strong ownership and the ability to operate effectively in a lean, regulated, and fast-growing business. Key Responsibilities Accounting & Financial Reporting -Manage the end-to-end accounting cycle, including general ledger, accounts payable and receivable, fixed assets, accruals, provisions, and balance sheet reconciliations -Review accounting entries and reconciliations to ensure the accuracy, completeness, and integrity of the Company's financial records -Manage monthly, quarterly, and annual close processes, ensuring accurate and timely completion -Prepare and review financial statements under Lux GAAP and support Group reporting under IFRS, where applicable -Oversee the work of the external fiduciaire and other accounting service providers, including preparation of statutory accounts and supporting schedules Regulatory Reporting & Financial Controls -Coordinate Finance-owned regulatory and prudential reporting to the CSSF and other relevant authorities, including own-funds and applicable financial returns -Support the Finance aspects of safeguarding and related reporting and controls concerning client funds, working closely with the Payments Finance & Reconciliation Manager and relevant control functions -Develop, implement, and maintain financial policies, controls, and procedures appropriate to a regulated Payment Institution

About Paytm Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Key Responsibilities Payment Transaction Accounting -Own end-to-end accounting for payment transaction flows across acquiring, ensuring accurate recognition of transaction volumes, merchant fees, interchange, scheme charges, and other payment-related revenues and costs -Ensure payment processor and scheme settlement reports are accurately mapped and recorded within the general ledger -Oversee accounting for settlement, safeguarding, and suspense accounts, ensuring appropriate classification and treatment of timing differences -Review payment-related journal entries and ensure completeness and accuracy ahead of monthly and year-end close -Ensure appropriate accounting treatment of transaction-related receivables and payables, refunds, reversals, chargebacks, and scheme fee accruals -Support accurate revenue recognition and transaction cost reporting -Work with Product, Operations, and payment partners to ensure new products, payment flows, schemes, and processor changes are correctly reflected in the accounting framework Safeguarding & Reconciliation -Own the financial reconciliation and control framework supporting the safeguarding of client funds, ensuring balances are accurately identified and reconciled in accordance with applicable requirements -Review and sign off daily and periodic reconciliations between internal ledgers, processor and scheme reports, settlement accounts, and bank statements -Establish escalation thresholds and resolution timelines for reconciliation breaks, ensuring material or aged items are investigated to root cause and resolved -Act as the Finance escalation point for complex reconciliati

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Team: Because you get an opportunity to make a difference, and have a great time doing that. You are challenged and encouraged here to do stuff that is meaningful for you and for those we serve. We are successful, and our successes are rooted in our people's collective energy and unwavering focus on the employees, and that's how it will always be change management in Human Resources About the role: This role will be responsible for supporting the implementation of a broad range of reward practices and compliance policies for the organization. This role is a key subject matter expert of the Compensation and Benefits functions locally; the role provides local insights, consultation, and advice to Human Resources Business Partners and senior business leaders as required. key responsibilities in order of importance and specify the approximate amount of time, e.g. in % related to the typical business cycle). Expectations/ Requirements: 1. Compensation Benchmarking: Ensure external competitiveness of internal salary ranges by benchmarking against comparators. 2. Conducts and analyses survey results to assist in comparing compensation and benefits plans. 3. Participates in the development of compensation and benefits policy. 4. Managing the Employee Stock Option plan. 5. Annual planning, forecasting, and budgeting exercises for all direct costs for employees (salary and benefits, annual increments, incentives, rewards, and awards programs). 6. Annual Salary review exercise and administration of compensation review process cycle; off-cycle pay adjustments. 7. Monitors compensation trends within the organization and

About Paytm: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role: We are looking for an experienced Talent Acquisition professional to join our team in Bangalore. The ideal candidate should have strong hands-on experience in Business and Sales hiring and be capable of managing end-to-end recruitment across multiple levels and locations. The role requires a data-driven and AI-enabled approach to recruitment, with the ability to leverage AI tools and emerging technologies to improve sourcing, candidate screening, market mapping, talent intelligence, recruitment productivity, and overall hiring effectiveness. Key Responsibilities: * Manage the end-to-end recruitment process for Business and Sales roles, from sourcing to offer closure and onboarding. * Partner closely with business and hiring managers to understand manpower requirements and develop effective hiring strategies. * Source and attract candidates through Naukri, LinkedIn, employee referrals, job portals, and other sourcing channels. * Handle high-volume, bulk, and niche hiring requirements while ensuring quality and timely closures. * Conduct initial screening and assess candidates based on experience, skills, compensation, location, and overall role fit. * Manage candidate engagement throughout the recruitment lifecycle and ensure a positive candidate experience. * Drive offer discussions, compensation negotiations, counter-offer management, and joining closure. * Ensure accurate and timely candidate and recruitment data management through the ATS/tracking tool. * Maintain recruitment MIS and track key hiring metrics such as TAT, closures, offer-to-join ratio, source effectiveness, and pipeline status. *

About Paytm Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the role: A Talent Acquisition (TA) Intern supports the recruitment team by sourcing and screening candidates, coordinating interviews, and maintaining recruitment trackers. They assist with job postings, initial candidate communication, and documentation like offer letters and onboarding forms. The role also involves helping with employer branding activities and ensuring smooth coordination between candidates and hiring managers. Key Responsibilities ● Strong communication and interpersonal skills. ● Basic understanding of recruitment and hiring processes. ● Ability to source, screen, and identify relevant candidate profiles. ● Good candidate and stakeholder coordination skills. ● Proficiency in MS Excel, Google Sheets, and Microsoft Office. ● Strong organizational and time-management skills. ● High attention to detail and accuracy in maintaining recruitment documentation. ● Ability to maintain recruitment trackers and reports. ● Strong professional email writing and verbal communication skills. ● Ability to work in a fast-paced environment and manage multiple priorities. ● Positive attitude, willingness to learn, and adaptability. ● Knowledge of LinkedIn and job portals will be an added advantage. Skills & Qualifications: ● Strong communication and interpersonal skills. ● Basic understanding of recruitment and hiring processes. ● Ability to source, screen, and identify relevant candidate profiles. ● Good candidate and stakeholder coordination skills. ● Proficiency in MS Excel, Google Sheets, and Microsoft Office. ● Strong organizational and time-management skills. ● High attention to detail and accuracy in

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Paytm Ads is digital advertising vertical that offers innovative ad solutions to clients across industries It offers advertisers the opportunity to engage with 300Mn+ users who interact with over 200 payment; retail services, online and offline - offered on the Paytm app. Paytm Ads maps the user transactions to their lifestyle choices and creates customized segmentation cohorts for sharp shooting ad campaigns to the most relevant TG. Advertising Sales Manager: We are hiring for the role of Advertising Sales Manager for FMCG, Consumer Internet, Gaming verticals. The responsibilities would be as follows: ● Become an expert in Paytm Ads solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs ● Own end-to-end key business metrics like ads revenue, educate and lead strategic conversations with clients and navigate complex relationships ● Be the voice of Paytm ads in the industry and present Paytm's advertising solutions to CXOs, media heads, brand managers, agency partners of large brands in the market ● Build a strong pipeline of media briefs and respond with customized pitches and proposals aligned with the client’s business and marketing objectives ● Work closely with the campaign delivery and optimization team to monitor and deliver expected results to the advertiser ● Lead initiatives which require significant cross team collaboration to build innovative advertising solutions for key advertisers ● Provide constant feedback to the product team to improve advertising performance and customer experience. Desired Qualifications: ● 7+ years of relevant expe

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Paytm Ads is digital advertising vertical that offers innovative ad solutions to clients across industries It offers advertisers the opportunity to engage with 300Mn+ users who interact with over 200 payment; retail services, online and offline - offered on the Paytm app. Paytm Ads maps the user transactions to their lifestyle choices and creates customized segmentation cohorts for sharp shooting ad campaigns to the most relevant TG. Advertising Sales Manager: We are hiring for the role of Advertising Sales Manager for FMCG, Consumer Internet, Gaming verticals. The responsibilities would be as follows: ● Become an expert in Paytm Ads solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs ● Own end-to-end key business metrics like ads revenue, educate and lead strategic conversations with clients and navigate complex relationships ● Be the voice of Paytm ads in the industry and present Paytm's advertising solutions to CXOs, media heads, brand managers, agency partners of large brands in the market ● Build a strong pipeline of media briefs and respond with customized pitches and proposals aligned with the client’s business and marketing objectives ● Work closely with the campaign delivery and optimization team to monitor and deliver expected results to the advertiser ● Lead initiatives which require significant cross team collaboration to build innovative advertising solutions for key advertisers ● Provide constant feedback to the product team to improve advertising performance and customer experience. Desired Qualifications: ● 7+ years of relevant expe

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Paytm Ads is digital advertising vertical that offers innovative ad solutions to clients across industries It offers advertisers the opportunity to engage with 300Mn+ users who interact with over 200 payment; retail services, online and offline - offered on the Paytm app. Paytm Ads maps the user transactions to their lifestyle choices and creates customized segmentation cohorts for sharp shooting ad campaigns to the most relevant TG. Advertising Sales Manager: We are hiring for the role of Advertising Sales Manager for FMCG, Consumer Internet, Gaming verticals. The responsibilities would be as follows: ● Become an expert in Paytm Ads solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs ● Own end-to-end key business metrics like ads revenue, educate and lead strategic conversations with clients and navigate complex relationships ● Be the voice of Paytm ads in the industry and present Paytm's advertising solutions to CXOs, media heads, brand managers, agency partners of large brands in the market ● Build a strong pipeline of media briefs and respond with customized pitches and proposals aligned with the client’s business and marketing objectives ● Work closely with the campaign delivery and optimization team to monitor and deliver expected results to the advertiser ● Lead initiatives which require significant cross team collaboration to build innovative advertising solutions for key advertisers ● Provide constant feedback to the product team to improve advertising performance and customer experience. Desired Qualifications: ● 7+ years of relevant expe

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Paytm Ads is digital advertising vertical that offers innovative ad solutions to clients across industries It offers advertisers the opportunity to engage with 300Mn+ users who interact with over 200 payment; retail services, online and offline - offered on the Paytm app. Paytm Ads maps the user transactions to their lifestyle choices and creates customized segmentation cohorts for sharp shooting ad campaigns to the most relevant TG. Advertising Sales Manager: We are hiring for the role of Advertising Sales Manager for FMCG, Consumer Internet, Gaming verticals. The responsibilities would be as follows: -Own ad revenue for assigned accounts / verticals vs monthly & quarterly targets. -Build pipeline of media briefs; win rate on pitches, proposals & RFPs. -Drive account retention, expansion & upsell / cross-sell. -Present Paytm Ads to CXOs, media heads, brand managers & agencies. -Deliver campaigns to agreed client KPIs (reach, engagement, ROAS / performance). -Recommend & adapt Paytm Ads solutions to client needs. -Lead cross-functional initiatives for innovative ad solutions. -Feed performance & CX insights to Product for platform improvement. Desired Qualifications: ● 7+ years of relevant experience. ● Proven experience in managing programs / categories / business verticals ● Strong stakeholder management experience; ability to work cross-functionally and with a wide range of employees with different skill sets ● Ability to deep-dive into a problem; very strong analytical and presentation skills required ● Ability to thrive and perform in an ambiguous setting; sound judgment and flexibility in bala