Negotiations Escalations Specialist Jobs

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future. While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you. About the Role Our Negotiations Escalations Specialists play a key role in the success of our clients becoming free of debt. Working on behalf of clients, you will coordinate efforts to help negotiate delinquent accounts placed with Law Firms for the best possible savings. This role requires the judgment to interpret legal correspondence — summonses, complaints, and settlement demands — and translate it into an informed negotiation strategy, all while operating within a strict regulatory and compliance framework. The ideal candidate is a sharp communicator and relationship-builder who is comfortable working under legal deadlines and pressure, and who takes real satisfaction in helping clients move toward financial freedom. What You’ll Do Establish and maintain strong relationships with attorneys and paralegals at Law Firm

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. The Vendor Management & Sourcing Specialist is the operational backbone of Pie’s Claims Vendor Management and Procurement function, owning end-to-end work across both sourcing/procurement execution and vendor relationship and performance management. In this senior individual contributor role, you will lead the full sourcing lifecycle by translating business needs into RFx processes, conducting market research, spend analysis, benchmarking, and competitive bid evaluations, and delivering data-backed vendor selection recommendations. You will also manage the Claims vendor portfolio by coordinating stewardship meetings, monitoring scorecard performance, handling day-to-day vendor communications, and driving issues through the escalation log from identification to resolution. This role operates within a lean team and requires independent judgment, strong follow-through, and proactive delivery of leadership-ready outputs with minimal oversight. How You’ll Do It Sourcing & Procurement Execution Lead end-to-end sourcing activities: needs intake, market research

A Career with Point72’s Finance Team The Finance team provides a broad range of timely, accurate, relevant, and objective financial information, advice, and services to its business partners, with commitment to the highest professional and ethical standards. Our team offers a dynamic and collaborative environment where our colleagues can learn at a fast pace and are rewarded with advanced opportunities both within Finance and across the firm. What you’ll do Own end-to-end technology procurement for Point72, shaping high-value agreements that support the firm’s technology strategy Lead negotiations for SaaS agreements, enterprise software subscriptions, enterprise license agreements, and professional services contracts with major technology vendors Identify and redline key contract terms covering automatic renewals, price escalators, data portability, audit rights, service-level agreements, and service commitments Benchmark pricing and commercial structures to strengthen negotiation strategies, support vendor decisions, and identify cost optimization opportunities Build total cost of ownership analyses and business cases that help stakeholders evaluate trade-offs, risks, and long-term value Structure technology deals that align commitments with forecasted usage, business priorities, risk considerations, and future operating needs Manage the technology contract lifecycle, including execution, repository accuracy, renewal planning, amendments, and statement of work oversi

Summary Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry. Founded in 1999, Aperia offers business intelligence, risk management, compliance, and customer intelligence platforms. With offices in Dallas, Washington DC, and Vietnam, Aperia is a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations. Aperia’s clients include banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government entities. A career at Aperia promises a great challenge, culture, and opportunities to forge your own path. About the Role We are consolidating our merchant onboarding and servicing operations onto a unified Salesforce platform. The Salesforce Training & Enablement Specialist will design and deliver role-based learning that prepares our customer-facing teams to operate on the new platform confidently and effectively. This is a builder role — you will not inherit a finished training library. You will work with the CoE, Salesforce Professional Services, and stakeholders across Sales, Operations, Servicing, Onboarding, and Underwriting to create the learning experiences that drive adoption and change. The ideal candidate brings instructional desig

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role Anthropic's R&D teams depend on a large and fast-growing ecosystem of outside service providers. The biggest and most complex piece of it is Human Data Operations (HDO): vendors that supply the human-generated data, evaluations, and expert feedback our research depends on. Alongside HDO is a growing set of other R&D services, including labs, outsourced and outsourced service providers, and other specialized service partners that our research and special-initiative teams rely on. We are hiring a Strategic Sourcing Business Partner to own the commercial side of this portfolio. Today these vendors have business owners and Procurement Operations support, this role will drive real ownership of the commercial terms end to end including contracts redlines, deployment of contract templates, and the negotiation.. There is significant untapped value in this portfolio (in pricing, in contract terms, and in vendor performance), and this role exists to go get it. The job has four parts: run the contracts (redlining, templates, and renewals). This person will lead the commercial negotiations, partnering with the business to positively

Role Overview The Buyer – Admin & HR Procurement will support end-to-end sourcing and procurement activities related to Administrative, Facility Management, Lease Rental, and HR requirements. The role involves vendor identification and coordination, commercial negotiations, lease management, PR-to-PO processing, cost comparison analysis, contract administration, and ensuring timely availability of services and materials in compliance with company procurement policies. This position requires strong coordination skills, attention to detail, analytical ability, negotiation capability, and a service-oriented mindset. Key Responsibilities Admin-Related Procurement - Manage procurement of office supplies, stationery, and pantry items - Coordinate facility management services including housekeeping, security, pest control, and other facility-related services - Procure office equipment such as printers, furniture, workstations, and related accessories - Support Annual Maintenance Contract (AMC) tracking and renewals - Coordinate arrangements for corporate events and employee engagement activities - Facilitate travel and accommodation bookings as per company policy - Ensure timely processing of Purchase Requisitions (PR) to Purchase Orders (PO) - Maintain vendor database and vendor performance records - Conduct cost comparisons and negotiate within defined authority limits Lease Rental Management - Manage procurement support for office, branch, warehouse, fleet hub, and other leased p

Overview: Guidepoint’s Client Service teams are passionate about expanding our reach with both new and existing clients. We support all of Guidepoint’s service offerings, helping to build relationships and communicate how Guidepoint helps clients stay informed and make better business decisions. Our teams are motivated to provide custom offerings designed to help every potential client make the most of their partnership with Guidepoint. Guidepoint is seeking qualified candidates for a Senior Account Manager - Financial Services on the Institutional Client Service team . This person will promote our subscription-based research service to various business units within existing clients (hedge funds, mutual funds, private equity etc.), in order to grow overall usage. This is a Hybrid position in our New York City office. What You'll Do: Own a portfolio of client accounts that have been clients for 2+ years, ensuring long-term retention and growth Lead contract negotiations, pricing discussions, renewals, and commercial conversations Drive upsell, cross-sell, and package expansions across existing accounts Proactively meet clients in person and virtually to strengthen executive relationships Identify and activate new users within existing client organizations Develop account growth strategies and revenue plans in partnership with service leadership Monitor usage trends and intervene strategically to prevent churn Serve as senior point of contact for escalations and hig

Overview: Guidepoint’s Client Service teams are passionate about expanding our reach with both new and existing clients. We support all of Guidepoint’s service offerings, helping to build relationships and communicate how Guidepoint helps clients stay informed and make better business decisions. Our teams are motivated to provide custom offerings designed to help every potential client make the most of their partnership with Guidepoint. Guidepoint is seeking qualified candidates for a VP, Account Executive - Client Service on the Institutional Client Service team . This person will promote our subscription-based research service to various business units within existing clients (hedge funds, mutual funds, private equity etc.), in order to grow overall usage. This is a Hybrid position in our New York City office. What You'll Do: Own a portfolio of client accounts that have been clients for 2+ years, ensuring long-term retention and growth Lead contract negotiations, pricing discussions, renewals, and commercial conversations Drive upsell, cross-sell, and package expansions across existing accounts Proactively meet clients in person and virtually to strengthen executive relationships Identify and activate new users within existing client organizations Develop account growth strategies and revenue plans in partnership with service leadership Monitor usage trends and intervene strategically to prevent churn Serve as senior point of contact for escalations and high-lev

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Revenue Team: The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm’s products. About the Role: Affirm is looking for an experienced Director of Sales to lead four Account Executives focused on signing platform partnerships, including ISVs and SaaS providers, that expand Affirm’s reach with SMB merchants. Reporting to the Senior Director, ISV Partnerships, you will shape our high-velocity sales motion, build executive relationships, lead complex commercial opportunities, and translate strategy into measurable business results. What You’ll Do: Lead, coach, and develop four Account Executives, creating clear accountability for performance while strengthening individual execution and team culture. Define and evolve Affirm’s ISV go-to-market strategy, including where we focus, how we cover the market, and how we win and scale ISV partnerships. Own outcomes from opportunity crea

Account Manager - FlexPack Description - This Account Manager role is responsible for understanding and promoting HP's FlexPack (Flexible Packaging) organization's products, using consultative selling techniques to engage with clients, and creating customized solutions. The role manages the sales pipeline, crafts competitive sales strategies, and handles challenging situations in collaboration with account managers. The role stays updated on industry trends and mentors junior team members to enhance their sales and consulting skills. Responsibilities • Demonstrates a deep understanding of the organization’s products and services while explaining product features and benefits to potential customers. • Offers technical expertise and support to the account managers in identifying potential clients, nurturing leads, and driving revenue growth. • Utilizes various sales and marketing techniques to identify and engage with potential clients and helps in tailoring sales pitches and solutions. • Creates and presents customized solutions or proposals that address the client's needs and demonstrate the alignment of the organization’s offerings with the client’s business objectives. • Maintains strong relationships with existing clients providing ongoing support, addressing client concerns, and actively seeking opportunities for upselling or cross-selling.

*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-6a5a838c-63c0-83ea-a64e-ef572e9429fd-5" data-turn-id-container="request-6a5a838c-63c0-83ea-a64e-ef572e9429fd-5" data-testid="conversation-turn-6" data-turn="assistant"> TextNow is the largest provider of free phone service in North America. We're building a more affordable, accessible wireless experience for millions of people, and we're looking for people who thrive on solving complex problems, moving quickly, and making a measurable impact. As our Telecom Operations Lead , you'll own the operational health of TextNow's telecom partner ecosystem. Sitting at the intersection of Engineering, Product, Finance, Legal, and our carrier partners, you'll ensure our network operations remain reliable, cost-efficient, and compliant while driving strategic telecom initiatives from planning through execution. This is a highly cross-functional role where you'll translate carrier partnerships, regulatory requirements, and telecom economics into operational excellence that keeps our platform running and continuously improves the experience for millions of users. What You'll Do: Lead Telecom Operations Own day-to-day relationships with telecom vendors, carriers, roaming partners, and network providers. Manage vendor performance, SLAs, escalations, Quarterly

The Escalation Manager is a critical role within Technical Services. As a member of our global Incident and Escalation Management team, they work internally with our Engineering, Services, Sales and Product Management teams, as well as externally with customers and partners, to coordinate and drive the resolution of critical technical issues and incidents. Transparency is key and is achieved by providing timely and accurate updates to senior management regarding active escalations, as well as important detail on the status of the customer account. Individuals in this role are highly organized, proactive and professional. You are one who excels in fast-paced environments and can assess business impact, mobilize cross-functional teams, and drive technical escalations with urgency and ownership. We are looking for someone who has a customer-focused mindset with excellent communication and expectation-setting abilities. You have a technical background in Support, Services, DevOps, Systems Engineering, or Database environments, and are experienced in incident response or crisis management. You will have strong negotiation and objection-handling skills, along with the ability to deliver concise, actionable reporting for escalations and post-mortem reviews. We are looking to speak to candidates who are based in Dublin for our hybrid working model. Role summary Critical Situation Management is the defining capability of this Escalation Manager role. You will lead MongoDB’s most compl

Job Title Key Account Manager Ecommerce Job Description Job title: Key Account Manager Ecommerce Your role: We are seeking a commercially driven E-commerce Manager to own profitable growth and day-to-day business performance across Shopee, Lazada and TikTok Shop in Malaysia. The role will lead our appointed e-commerce enabler and work closely with Sales, Marketing, Finance, Supply Chain and Customer Service to deliver platform sales, campaign execution, media efficiency, inventory availability and an excellent customer experience. Own annual and monthly channel plans, net sales/GMV, contribution margin, trade investment and growth initiatives by platform. Develop platform-specific strategies covering assortment, pricing, flagship-store positioning, campaigns, vouchers, bundles, launches and platform negotiations. Set clear scope, KPIs and SLAs for the e-commerce enabler. Lead weekly operating reviews and monthly business reviews, monitor fees and deliverables, and ensure timely issue escalation and resolution. Plan and optimize sponsored search, affiliate commissions, vouchers and promotional mechanics. Evaluate ROAS, TACOS, incremental sales and promotion ROI. Drive affiliate, creator, livestream and short-form content programmes that convert reach and engagement into sales. Maintain strong product listings, search keywords, images, vi

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta's Strategic Sourcing and Procurement (SS&P) team is looking for an experienced Category Manager (Technology Sourcing) to to join our energetic Strategic Sourcing team to support and be part of Okta's continued growth. You will lead sourcing activities for our Technology spend globally. This includes leading complex, high-value sourcing projects and contract negotiations for IT service and product categories such as Software, Network, SaaS, IaaS, Telephony, and other direct or indirect technology requirements on a local or global scale. In this role, you will be a trusted, senior partner to our Technology stakeholders — owning the sourcing strategy for some of SS&P's most complex and highest-impact categories, leading high-stakes negotiations, and driving cost-saving initiatives while maintaining service quality and mitigating risk. You will also provide guidance and mentorship to junior Category Managers and serve as an escalation point for Tactica

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta's Strategic Sourcing and Procurement (SS&P) team is looking for an experienced Category Manager (Technology Sourcing) to to join our energetic Strategic Sourcing team to support and be part of Okta's continued growth. You will lead sourcing activities for our Technology spend globally. This includes leading complex, high-value sourcing projects and contract negotiations for IT service and product categories such as Software, Network, SaaS, IaaS, Telephony, and other direct or indirect technology requirements on a local or global scale. In this role, you will be a trusted, senior partner to our Technology stakeholders — owning the sourcing strategy for some of SS&P's most complex and highest-impact categories, leading high-stakes negotiations, and driving cost-saving initiatives while maintaining service quality and mitigating risk. You will also provide guidance and mentorship to junior Category Managers and serve as an escalation point for Tactica