Onboarding Operations Specialist 1 Jobs

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members globally and rapidly growing Over $300 million raised in funding 3,000 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg About the Team This role sits within Tide’s Paid Plans CRM team - a collaborative group of marketers driven by ownership, experimentation, and impact. Our mission is simple: help members save time and money so they can focus on doing what they love. We use data, creativity, and technology to drive engagement, retention, and long-term value. What We’re Looking For We’re seeking an experienced CRM professional with a strong background in subscription-based technology businesses. You have a proven track record of developing and executing CRM strategies that improve retention and increase customer lifetime value. You understand subscription models, recurring revenue dynamics, and industry best practices in subscription manageme

About Us: Future is building a personalized guidance system for lifelong health. We help people understand what to do next for their body, goals, and stage of life — then support them in turning those decisions into sustained behavior change. By combining AI, human expertise, personal health data, and accountability, Future helps members improve performance today while building the resilience, capacity, and healthspan they need for decades to come. About the Role: We’re hiring a Full-Stack Growth Engineer to build and maintain the product and systems that help more of the right people discover Future, convert into members, and reach their first moments of value. You’ll work across web and backend surfaces that power acquisition, signup and access, onboarding and activation, and early engagement. You’ll ship experiments end to end, instrument funnels carefully, and partner closely with product, design, data, and marketing on a small, senior team. This is a hands-on role. You’ll move between product judgment and system design, write production code, run trustworthy experiments, and turn learnings into durable product improvements — not one-off hacks. What You’ll Own: Acquisition and Conversion: Build and improve the web and product surfaces that introduce Future to prospective members and turn interest into signup. These include landing experiences, checkout and plan selection flows, and the instrumentation that shows where people drop off. Access and Onboarding: Simplify signup, login, account creation, and first-session activation. Remove friction, clarify value on Day 1, and help new members connect with coaching and get started quickly. Experimentation Systems: Design, ship, and analyze A/B and multivariate tests across the funnel. Partner with data to define metrics, guardrails, and experiment hygiene so we learn fast without polluting the product. Full-Stack Delivery : Implement features across frontend and backend — APIs, services, web UI, and the glue between

About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles. At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality. If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more. You'll be deeply embedded where people get things done. You'll ship agentic capabilities on an open, extensible stack, with

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Partner with the sales team to ensure smooth transition and onboarding experience Proactively build relationships with customers to create mutual trust Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal) Who You Are: A strong communicator with excellent attention to detail Motivated by building long-term and long-lasting relationships Driven by the opportunity to make a visible impact with your work 5+ years of experience in a customer account facing role Customer-minded, always aiming to provide the most value possible Excited by working in an ever-evolving and fluid solution focused environment Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities Proven track record of achieving account expansion targets, with

The Role As a Senior Application Security Engineer, you will provide hands-on technical delivery for the migration of Web Application Firewall (WAF) capabilities to Cloudflare and/or Akamai. You will work closely with architecture, security, network, and application teams to execute migration waves, onboard applications, implement security policies, and support successful cutovers. You will play a key role in validating functionality, security, and performance, resolving technical issues, and supporting post-migration stabilization across complex enterprise environments. What You’ll Do Deliver end-to-end WAF migrations to Cloudflare and/or Akamai, including configuration, application onboarding, and deployment. Implement and tune WAF security policies, rules, and controls in line with application and security requirements. Execute DNS and traffic-routing changes and support integrations required for successful application migration. Perform testing, troubleshooting, and validation to confirm functionality, security, and performance throughout migration waves. Partner with architecture, security, network, and application teams to support cutover activities, resolve technical issues, and stabilize services following migration. What We’re Looking For 10+ years of relevant experience in network security, application security, infrastructure engineering, or related technical roles, with substantial hands-on WAF experience. Strong hands-on experience configuring, migrating, and supporting enterprise WAF technologies, ideally Cloudflare and/or Akamai. Practical knowledge of DNS, HTTP/HTTPS, TLS, traffic routing, application delivery, and web security concepts. Experience implementing and tuning WAF policies and security rules, troubleshooting application traffic, and resolving migration or production issues. Demonstrated experience working collaboratively with architecture, security, network, and application teams to deliver complex technical changes. Bonus Points For Expe

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members globally and rapidly growing Over $300 million raised in funding 3,000 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE Tide is hiring a VP of Engineering to lead the engineering organisation behind Ongoing Monitoring. You will report directly to the Chief Data and Technology Officer. Ongoing Monitoring protects our members by detecting fraud, financial crime and regulatory risk across every transaction Tide processes. The engineering, data science and platform capability behind it is one of the most technically demanding estates at Tide. You will be accountable for the engineering strategy, organisation and execution across all Ongoing Monitoring value streams: real-time transaction monitoring for bank payments fraud, acquiring fraud, Anti Money Laundering, Counter Terrorist Financing, sanctions and prohibited activities moni

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members globally and rapidly growing Over $300 million raised in funding 3,000 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE Tide is hiring a VP of Engineering to lead the engineering organisation behind Ongoing Monitoring. You will report directly to the Chief Data and Technology Officer. Ongoing Monitoring protects our members by detecting fraud, financial crime and regulatory risk across every transaction Tide processes. The engineering, data science and platform capability behind it is one of the most technically demanding estates at Tide. You will be accountable for the engineering strategy, organisation and execution across all Ongoing Monitoring value streams: real-time transaction monitoring for bank payments fraud, acquiring fraud, Anti Money Laundering, Counter Terrorist Financing, sanctions and prohibited activities moni

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members globally and rapidly growing Over $300 million raised in funding 3,000 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE Tide is hiring a VP of Engineering to lead the engineering organisation behind Ongoing Monitoring. You will report directly to the Chief Data and Technology Officer. Ongoing Monitoring protects our members by detecting fraud, financial crime and regulatory risk across every transaction Tide processes. The engineering, data science and platform capability behind it is one of the most technically demanding estates at Tide. You will be accountable for the engineering strategy, organisation and execution across all Ongoing Monitoring value streams: real-time transaction monitoring for bank payments fraud, acquiring fraud, Anti Money Laundering, Counter Terrorist Financing, sanctions and prohibited activities moni

Opportunity Overview: We are seeking a Senior Actuarial Analyst to join our Actuarial team. In this role, you will own the models and core reporting that quantify customer outcomes, impact, and cost savings for Cohere’s prior authorization programs, and present what is driving those results to internal leadership and external customers. You’ll partner closely with clinical, customer success, and data teams to keep the numbers accurate and consistent, making this an opportunity to shape how Cohere measures and communicates the value it delivers. This is a remote-first role that may require travel to Boston, MA for new hire onboarding and occasional in-person team meetings and company events. What you’ll do: Own and maintain client-facing reporting that measures cost savings, outcomes, and performance of prior authorization programs across specialty areas (MSK, cardiology, diagnostic imaging, therapy, sleep, and others). Build, maintain, and QC the actuarial models and methodology behind that reporting, and keep them ready to scale to new clients and lines of business. Analyze and interpret authorization and claims data to identify trends, key drivers, and opportunities to improve customer value, and quantify the dollar and utilization effect of each. Design and run impact evaluations and post-implementation assessments: define intervention and comparison cohorts, baselines and benchmarks, units of measurement, and methods (pre and post, difference-in-differences, quasi-experimental), including sensitivity analyses that isolate true Cohere impact and validate savings. Reconcile authorization-based impact against realized claims, and investigate and explain month-over-month and quarter-over-quarter changes. Prepare and present clear, executive-level insights and results to external customers and internal leadership, articulating assumptions, drivers, and implications. Partner closely with customer success, clinical, and actuarial teams to align metrics, assumptio

About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles. At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality. If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craf

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Strategic Program Lead on the Strategic Programs team within Customer Experience, you'll own the customer experience strategy for Coinbase's most critical onboarding journeys: identity verification, account recovery, login, and new-user KYC. This team sits at the intersection of Product and CX, focused on turning customer friction into prioritized product work and measurable improvements. You'll partner directly with Product, Engineering, and Design to influence roadmaps with customer-grounded data, making these first-impression moments seamless. What you'll do: Own the end-to-end CX strategy and program management for Identity and Onboarding, building and operationalizing long-term plans informed by customer feedback, contact rate analysis, business priorities and market trends. Partner with Identity and Onboarding Product, Design, and Engineering teams to influence roadmaps, ensuring the experience from in-product flows through support is intentional and high-quality. Build and maintain program scorecards tracking contact rates, CSAT, automation effectiveness, and quality guardrails, using them to frame product opportunities with clear impact sizing and prioritized recommendations. Drive launch readiness for Identity and Onboarding product releases, ensuring sad path experiences are fully scoped in partnership with Product, determine instrumentation req

Build something people love Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $155 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada. We're proud of what we've built — and we're just getting started. Read our Culture Manual and learn more about how we work . About the team Our team, Consolidation, owns the first mile of the Wealthsimple relationship: onboarding, the homescreen + first layer of the app, and our Tiers program (Premium and Generation). Our job is to get new clients in the door, funded, and consolidating more of their financial life with Wealthsimple. Our fastest-growing segment this year were high-net-worth clients. We're seeing real organic pull, and continuing to grow net deposits at the rate we have means winning larger, more complex relationships. Clients who today are typically served by private bankers and expect a level of service, product depth, and recognition that we need to meet and then beat. That's the mandate for this role: continue to expand Wealthsimple’s growth upmarket. It means evolving our Tiers program into something a high-net-worth client would choose over their bank, and it means using what we know about a client to make a sharper, more personal case for bringing the rest of their financial life here. Convincing millions of Canadians to consolidate their financial lives at Wealthsimple is the mission we've been on for over 10 years, and we're looking for someone who can lead the next phase of this work and own it end to end. What you'll do Help define the product vision and strategy for how Wealthsimple wins and serves high-net-worth clients, and own the road

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. We are hiring a Senior Manager, People Business Partner to drive the design and execution of our talent strategy for our Go-To-Market (GTM) function, serving our global sales organization. This is a leadership role for an People strategist with deep, hands-on experience managing the full employee lifecycle for sales teams—from workforce planning and onboarding through performance management, development, and retention. You excel at orchestrating sales-centric organizational frameworks by partnering strategically with People & Culture Centers of Excellence across compensation, talent acquisition, benefits, and other People functions.You understand the unique dynamics of sales organizations, roles and compensation models, translate sales business strategy into integrated talent initiatives, and lead cross-functional execution that drives measurable revenue outcomes. You will partner closely with GTM and sales leadership to design talent systems, collaborate with People & Culture COEs and regional PBPs to ensure consistent program delivery and global alignment, and drive execution of impactful People solutions that support sales excellence, rep productivity, and revenue growth at scale. You will report to the Sr. Director of People Business Partnerships. This is a hybrid role requiring three days per week in our Bellevue, WA office. You Will: Partner with GTM leadership to support workforce planning and organizational design strategy, ensuring alignment to business objectives, revenue targets, and strategic prioriti

As a Solutions Engineer at Speechmatics, you’ll play a key role in helping customers successfully evaluate and adopt our industry-leading speech technology. You’ll partner closely with Sales to guide customers through the entire technical journey, from discovery and solution design to proof-of-concept delivery and technical validation. This is a hands-on role: you’ll build demos, write code, deploy environments, and solve real customer problems. You’ll also take ownership of selected accounts, helping scale the team’s impact while gaining exposure to global customers across multiple industries. We’ll support you with structured onboarding and training so you can quickly become confident with our technology and customers. What You’ll Be Doing Partnering with Sales to lead the technical pre-sales process from discovery to close Understanding customer requirements (security, scale, integrations, accuracy, workflows) and designing practical solutions Building and delivering technical demos, prototypes, and Proofs of Concept (PoCs) Deploying and configuring environments in cloud or on-prem setups for customer evaluations Writing scripts or lightweight integrations (Python or JavaScript) to support demos and customer testing Troubleshooting customer challenges and guiding them toward successful outcomes Delivering engaging technical presentations to customers, partners, and events Supporting conferences and showcases globally, including international travel, to deliver compelling technical demonstrations Sharing knowledge internally and helping Sales stay up to date as our platform evolves Who We’re Looking For: Previous experience working in a customer-facing technical role (Sales Engineering, Solutions Engineering, Pre-Sales, Technical Consulting, or similar) Hands-on programming ability - ideally Python/JavaScript Comfortable working with APIs (REST an

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members globally and rapidly growing Over $300 million raised in funding 3,000 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE As the Director – Member Engagement Marketing (India), you will lead the strategy and execution of lifecycle, CRM, and engagement marketing initiatives that directly drive revenue and product adoption for Tide's India Business. You will work at the intersection of product, data, growth, and customer success to ensure every member interaction is personalised, impactful, and revenue-generating — while building and leading a high-performing, on-the-ground India team. You'll bring a test-and-learn, data-driven approach to member marketing, partnering closely with the SVP of Member Engagement Marketing, Product, and Data & Analytics teams to build deep relationships with existing members that increase usage, c