Onboarding Team Lead Jobs

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Card Acquisition team is critical in bringing our exciting product vision to life. Like any other financial company, our first impression is essential in communicating trust and value to our customers and partners. We're a dynamic, innovative team that drives card acquisition and growth. We are passionate about creating seamless and engaging experiences that attract and convert users into loyal customers. Our team leverages the latest technologies and data-driven insights to optimize the onboarding funnel and drive meaningful impact. What You'll Do With the support of your team's tech lead and manager, you will break down larger projects into individual tasks, deliver them in multiple phases, and collaborate with others to ensure timely delivery of your work. You will support your peers and stakeholders in the product development lifecycle by collaborating with product management, design & analytics by participating in ideation, articulating technical constraints, and partnering on decisions that properly consider risks and trade-offs. You will support the operations and availability of your team's artifacts by creating and monitoring metrics, escalating when needed, and supporting "keep the lights on" & on-call efforts. You will contribute to a sense of community on your team by engaging in growth and development activities such as participation in the interview process. What We Look For You have a total of 1.5+ years of experience as a software engineer. You have experience shipping web apps using declarative UI frameworks like React or Vue You have experience shipping mobile apps using native or cross-platform languages like React Native You have experience designing, developing and launching APIs at scale using languages like Kotlin or Python. You have mastered taking a simp

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. This is a unique opportunity to help build the future of learning at Hasbro, creating a development ecosystem that strengthens leadership, accelerates business-critical capabilities, and delivers learning experiences that are distinctly Hasbro. The Director of Learning & Career Development will lead the design, development, and delivery of learning experiences that help our people grow and our business succeed. From onboarding and manager excellence to leadership development, workforce capability building, and differentiated talent programs, this leader will shape the learning experiences that support employees throughout their careers at Hasbro. This is a highly visible role that requires strategic thinking, sound judgment, and hands-on execution. The ideal candidate is a builder who can create a roadmap, earn alignment, develop a team, roll up their sleeves, and bring programs to life. They are equally comfortable facilitating a leadership session, designing a new program, partnering with senior leaders, or leveraging technology and AI to scale impact across a global workforce. A Day in the Life: Design & Execute Learning Strategy: Develop and evolve Hasbro's learning and career development roadmap, applying sound judgment to prioritize where we invest so learning supports business priorities, workforce needs, and employee growth. Partner Across the Business: Collaborate as a true team player with leaders, HR partners, and employees globally to assess capability needs,

Work Flexibility: Hybrid or Onsite In this role, you will help shape how customers pay Stryker, ensuring payment processes are accurate, efficient, and easy to navigate. As a key partner across Finance, Customer Service, Sales, Accounts Receivable, and external payment providers, you will remove barriers to payment, improve cash collection outcomes, and enhance the overall customer payment experience while leading a team that drives operational excellence. What You Will Do Lead customer payment enablement activities, ensuring payment requests, onboarding requirements, and escalations are resolved accurately and efficiently. Manage customer onboarding documentation, including ACH enrollment forms, tax documentation, and legal entity information. Oversee customer payment portal administration and monitor effectiveness to support timely payments and positive customer experiences. Implement and manage customer adoption of payment solutions, including cost analysis, business approvals, and ongoing performance tracking. Own relationships with third-party payment providers and ensure payment solutions support operational, contractual, and system integration requirements. Partner with Accounts Receivable, Finance, Sales, Customer Service, and other stakeholders to resolve payment-related issues and improve collection performance. Develop reporting and insights on payment program costs, utilization, and effectiveness to support business decision-making. Lead continuous improvement initiatives that reduce payment friction, standardize processes, accelerate cash collection, and improve end-to-end payment effectiveness. What You Will Need Required Qualifications Bachelor’s degree required. Minimum 6 years of professional experience in a related field. Experience working wi

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world's largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Mission: Lead the engineering team building the Requirements Management API and infrastructure that enables Stripe to collect, explain, track, and resolve risk requirements throughout the user lifecycle from onboarding through ongoing monitoring. This work makes Risk reusable across products, markets, and user types, while helping Stripe expand regulated financial products without rebuilding compliance and risk workflows for each new use case. The Scale: The team’s interfaces and standards influence how requirements are created and fulfilled across Risk, Onboarding, and product integrations—not just a single product experience. This requires broad cross-team influence across 6+ teams. It is currently 6 people and actively hiring. The Complexity: This role has technical complexity in both API design and system scalability / reliability. The underlying system is used broadly across all of Stripe, serves a high volume of traffic, and has critical SLOs backing meaningful user-facing APIs. The role also requires strong product judgment: translating risk-management needs into reusable APIs that work for Risk teams while delivering clear, effective remediation experiences for Stripe users. The Stakeholders: Partner with Risk Engineering teams, Onboarding, Product, Data Science, and product teams integrating with the platform. You will align decisioning, information-collection, and user-facing presentation experiences around consistent, expl

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic's Safeguards organization builds the policies, evaluations, and enforcement systems that keep our models from contributing to catastrophic harm. We are hiring a manager to lead the research engineering team responsible for biological safety: the evaluations, datasets, and classifiers that govern how our models handle biological knowledge. You will lead a team of research scientists and engineers who design and run capability evaluations against frontier models, curate training data for our safety classifiers, train and iterate on those classifiers alongside our ML engineers, and measure how they hold up against adversarial pressure in production traffic. You will set the technical direction for that work, decide where the team invests, and own the results. This is a hands-on management role. Most of your time goes to growing and directing the team, but you will keep enough technical depth to review an eval design, interrogate a classifier's failure modes, and represent the work credibly to Research, Product, and Policy partners. The core tension your team owns is precision: safeguards need to be robust against sophisticated actors while staying out of the way of the far larger population of legitimate researchers using Claude to accelerate life sciences work. Getting that tradeoff right is an empirical problem, and your team is the one measuring it. Key responsibilities Manage, coach, and grow a team of research scientists and engineers working on biological safety evaluations and classifiers, including hiring, onboarding, performance, and career development Set the technical direction and roadmap for the biol

The Role We are seeking a highly organized, proactive, and collaborative Program Manager to join our Sales Enablement team, embedded in and dedicated to the Public Sector business unit. This role sits at the intersection of GTM strategy and learning design. You will own the end-to-end enablement experience for Public Sector sales reps, from the moment they join Scale to every stage of their ongoing development. The Public Sector GTM team operates as a distinct business with its own sales motion, compliance environment, and buyer context. This role requires someone who can move fluidly between that world and the broader Sales Enablement org; building infrastructure, translating content across BUs, and driving rep readiness in an environment where the stakes are high and the deals are complex. This role would also take ownership of Public Sector BU onboarding for any member joining the team. You will: Build and Own PS Onboarding Design and launch a structured, role-based onboarding program for Public Sector new hires across the Deployment Strategist and Solution Engineering tracks. Define "fully ramped" success criteria by role, and communicate them clearly to new hires and their managers. Utilize the Sales Enablement Platform to deploy learning paths and track completion and readiness metrics. Partner with the People team and BU leadership to take on BU onboarding for PS new hires after company-wide orientation, ensuring a seamless handoff and a cohesive experience end-to-end. Drive Ongoing Rep Development (Everboarding) Launch foundational sales skills training for the Public Sector team. This would include proposal writing, discovery methodology, deal qualification, and capture process. Develop and maintain playbooks by motion for Public Sector reps, and establish a recurring venue for platform capability updates to keep reps current on the roadmap. Own the GTM Knowledge Base Stand up and maintain the Public Sector GTM knowledge base, hosting s

Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. We’re building and deploying agentic AI solutions on large, complex government programs that increasingly require Scale technology to integrate with capabilities delivered by traditional defense primes and other subcontractors. We’re hiring a subcontracts manager to own the day-to-day relationships, execution, and integration of subcontractors supporting our Public Sector programs. You will work alongside Scale’s Delivery team and technical leads to ensure our subcontractors understand where their work fits into the broader technical solution, deliver against committed timelines and requirements, and remain fully integrated into our overall program execution. This role requires unusual range: you should be equally comfortable reviewing an integrated master schedule and discussing technical dependencies as you are resolving an invoice, onboarding a new subcontractor, or flowing down security requirements. You will need technical fluency to understand what Scale is building and how subcontractor capabilities fit into the solution, while using strong program management and influence to hold external partners accountable for results. You will: Own day-to-day relationships with subcontractors supporting large Public Sector programs, including major defense primes and specialized technical partners Understand Scale’s overall technical solution and ensure each subcontractor clearly understands how its scope, interfaces, and deliverables fit into that solution Translate prime contract milestones and program requirements into clear subcontractor deliverables, timelines, dependencies, and acceptance criteria Integrate subcontractor activities into the broader Integrated Master Schedule (IMS) and proactively identify dependencies, risks, and potential schedule impacts Hold subcontractors accountable for committed scop

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Manage, develop, coach and mentor a team of Premier Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 600+ integrations Act as the owner for your team’s accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports Ensure successful training and onboarding of new hires Guide the team through technical-training, certificates and additional learning and development needs Build out documentation and knowledge base articles for a variety of technologies Drive projects or initiatives to improve team productivity, process or procedure Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary Who You Are: Passionate about people management and/or mentorship with previous experience leading a team Self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approach A tinkerer with some programming experience and a basic knowledge of Linux Active contribution to open-source projects (code, bug reports, etc.) and the Engineeri

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As the Sr. Manager, Commercial Customer Success, East Region you will lead a team of commercial Customer Success Managers to deliver successful onboarding, healthy adoption, advocacy and retention for our commercial customers in Vanta’s rapidly expanding customer base. You will develop a high performing team of CSMs who are customer value focused and results driven. You will be responsible for influencing the design of our upmarket CS strategy, developing a repeatable methodology to guide our customers in using Vanta as the foundation of their modern GRC program. Partnering closely with Sales, Product and Account Management leaders to represent your team and customers will be key to success in this role. You will be at the forefront of delivering Vanta’s GRC value and a key leader in executing our upmarket strategy. What you’ll do as a Sr. Manager, Commercial Customer Success at Vanta: Hire, mentor and develop a team of expert CSMs and a culture of customer centricity, high performance and accountability Influence strategy and design of the customer success methodology including implementation, adoption, customer value and risk management Define strategies and coach your team to achieve KPIs including revenue retention and customer health Through coaching your team, drive adoption of effec

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Manage, develop, coach and mentor a team of Premier Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 600+ integrations Act as the owner for your team’s accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports Ensure successful training and onboarding of new hires Guide the team through technical-training, certificates and additional learning and development needs Build out documentation and knowledge base articles for a variety of technologies Drive projects or initiatives to improve team productivity, process or procedure Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary Who You Are: Passionate about people management and/or mentorship with previous experience leading a team Self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approach A tinkerer with some programming experience and a basic knowledge of Linux Active contribution to open-source projects (code, bug reports, etc.) and the Engineeri

At Asana, we’re building agentic work management software to help every organization in the world become more effective in working together and realizing their goals. Our Customer Experience team is committed to helping customers in their post-sales journey to deploy, adopt, and use Asana as both a technology product and a holistic way of working. We strive to help our customers, across geographies, industries, and functions, get off on the right foot, experience the most value out of the tool over time, and ultimately renew & grow their subscription. We are looking for a senior leader for the Head of Digital & Scaled Customer Success. In this role you will lead a team that designs and leads automated, data-driven programs to retain, engage, and grow large groups of smaller-tier customers without relying on one-on-one human management. You will build tech-touch strategies, manage digital engagement tools, and optimize operations to drive low-cost customer lifetime value. This role can either be fully remote depending on which US state you live in, or based in our San Francisco, Chicago, or New York City office with an office-centric hybrid schedule. If based in-office: The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Define and own scale & digital strategy: Own the scale and digital CS strategy, defining the digital customer journey, determining engagement motions for each stage, and establishing how customers transition as their needs evolve. Design digital success programs: Launch self-serve onboarding, lifecycle communications, and in-product nudges that drive activation and habitual software usage with minimal to no human coverage. Build AI-powered e

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake's Frontier Engineering (FE) Operations organization is seeking a Director, Execution Operations to run delivery at scale. Rather than operating in team-aligned silos, this function aligns to the entire business, specializing in a unique swimlane with a deep cross-functional mindset and flow. In short: this team runs delivery — think execution at scale. Reporting to the Sr. Director, Services Global Operations, you will own the end-to-end delivery operations engine — from resourcing and onboarding through ongoing capacity management — as well as the Execution mechanics that keep delivery healthy, including pricing execution, bookings support, and deal support. You will lead a team responsible for making the delivery business run with precision, predictability, and margin discipline. In This Role, You Will: Own Resource Management & Staffing: Lead resource management and staffing across the FE delivery business, ensuring the right people are matched to the right engagements at the right time. Drive Delivery Process Optimization: Continuously optimize delivery processes, removing friction and standardizing workflows so teams can execute consistently at scale. Lead Project Kickoff & Onboarding: Own project kickoff and onboarding — the backend project initiatio

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Manage, develop, coach and mentor a team of TSEs who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 600+ integrations Act as the owner for your team’s accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports Ensure successful training and onboarding of new hires Guide the team through technical-training, certifications and additional learning and development needs Build out documentation and knowledge base articles for a variety of technologies Drive projects or initiatives to improve team productivity, process, or procedure Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary Who You Are: Passionate about people management and/or mentorship with previous experience leading a team Self-motivated, detail-attentive, and have a desire for continuous learning A critical thinker who defaults to a client-centric approach and uses data to make informed decisions A tinkerer with some programming experience and a basic knowledge of Linux Active contribution to open-source projects (code, bug reports, etc.) and the Engine

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. We are seeking an experienced Data Science Manager to lead a team of data scientists and analysts focused on developing data-driven solutions that optimize cost, drive efficiency, and unlock value across procurement and manufacturing value engineering. In this role, you will own the delivery, and people leadership for a portfolio of cost-related analytics and AI initiatives, translating complex business challenges into measurable cost impact. You will also champion the adoption of cutting-edge AI, including Generative AI and agentic systems to accelerate how the team delivers cost solutions. Key Responsibilities Team Leadership & People Management Lead, mentor, and grow a team of data scientists. Set clear goals, conduct performance reviews, and support career development. Foster a collaborative, high-accountability culture of experimentation and continuous learning. Manage hiring, onboarding, and resource allocation across projects. Solution Development & Delivery Oversee end-to-end development of models and tools for cost forecasting, cost-leakage/anomaly detection, and scenario/what-if analysis. Drive analytics for manufacturing value engineering—identifying cost-down opportunities across design, materials, processes, and supplier options. Ensure solutions are production-ready, scalable, and integrated into business workflows and decision-making. Establish best practices for model development, va

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Job Description The MSH PDE Process Integration (PI) Manager leads a team of Process Integration engineers responsible for the successful execution of High Bandwidth Memory (HBM) New Product Introduction (NPI) from early development through High Volume Manufacturing (HVM) . This role combines people leadership, technical oversight, and cross‑functional execution , ensuring PI readiness, yield ramp, and risk mitigation across wafer fabrication, assembly, and test. The manager is accountable for delivering NPI commitments while developing a strong, scalable PI organization. Job Responsibilities People Leadership & Talent Development Lead, coach, and develop a team of MSH PDE PI engineers across multiple experience levels Set clear expectations, goals, and priorities aligned to NPI and business objectives Provide regular feedback, performance evaluations, and career development guidance Build organizational capability through hiring, onboarding, mentoring, and succession planning Foster a culture of accountability, collaboration, and technical excellence HBM NPI Execution & Delivery Own PI execution for HBM NPI programs, en