Operational Resilience Specialist Jobs

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. What’s the role? Job Title: CX Apprentice - Operations Reports to: Senior CX Operations Manager Apprenticeship: Customer Service Specialist Level 3 Duration: 12-18 months, subject to learner progress + End Point Assessment Role Purpose To support the day-to-day operation of the Customer Experience function as an escalation point for more complex customer queries, using data and insight to resolve issues and help improve service performance across the team. Key Responsibilities Act as an escalation point for complex or ongoing customer queries that front-line agents cannot resolve. Support monitoring of CX performance metrics (contact rate, SLA adherence, quality scores) and flag emerging issues. Investigate the root cause of recurring customer issues and feed insight back to the wider team and leadership. Coordinate with other departments (Logistics, Compliance, BI) to resolve escalations and improve end-to-end service. Maintain and update knowledge base content and process documentation to reflect changes in policy or procedure. Support quality monitoring and coaching conversations, helping raise standards across the team. Contribute to small service-improvement projects aimed at reducing contact rate or improving customer satisfaction. What We Need From You Strong communication and problem-solving skills Resilience and a calm approach to handling complex or escalated queries A genuine interest in customer service and continuous improvement GCSEs (or equiva

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Information Security team enables innovation at speed—securely. As digital guardians of DoorDash, Deliveroo, and Wolt, we safeguard our systems and the data of our employees, customers, riders, and partners. We defend against emerging cyber threats and embed security into every facet of the business. From building resilient defenses and responding to incidents to empowering teams with security knowledge, we are trusted partners protecting these global brands from the inside out. About the Role The Senior Security Operations Centre Specialist offers a unique opportunity to shape our global Security Operations strategy across a global footprint of DoorDash, Deliveroo, and Wolt. This role provides the platform to optimize our technology and AI investments while pioneering new methods to protect our data, people, and partners. As we expand, your specialist capabilities will be essential to our continued success. What you’ll be doing Work in a 24/7 global security operations centre, including scheduled night and weekend shifts. Lead the triage and investigation of security alerts, including phishing, malware, network attacks, security hygiene and privacy related incidents within specified SLAs. Mentor a team of SOC Specialists, providing the necessary guidance and feedback to deliver a best-in-class security service to the business. Lead the development and continuously improve operational documentation, processes and playbooks Build and manage autonomous AI runbooks to automate and scale our alert triage capabilities. Lead incident response and escala

About Hexnode Hexnode, the Enterprise software division of Mitsogo Inc., was founded with a mission to simplify the way people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. Role Overview We are seeking a AWS Operations Specialist to manage and maintain our cloud infrastructure and device ecosystems. This is a highly operational, execution-focused role—not an architecture position. The ideal candidate has 2 to 4 years of experience executing infrastructure as code, monitoring environments, and following documented playbooks to keep our systems secure and resilient. Because this role handles secure environments, candidates must be US Citizens and capable of passing a comprehensive federal background check. Key Responsibilities Infrastructure Execution: Run, maintain, and execute existing Terraform and Ansible scripts to deploy and update infrastructure. GovCloud Monitoring: Actively monitor our AWS GovCloud dashboards, keeping a close eye on system health, performance metrics, and security baselines. Mobile Device Management: Manage Android Enterprise kiosk configurations, ensuring secure deployments and smooth device operations. Incident Response & Triage: Respond swiftly to operational alerts by strictly following our documented team playbooks. Escalation: Identify anomalies or issues that fall outside established, documented procedures and escalate them accurately to the engineering team. Required Qualifications & Profile Citizenship: Must be a US Citizen (required for GovCloud infrastructure management). Background: Must be able to successfully clear a rigorous federal background investigation. Experience: 2 to 4 years of hands-on experience in a technical operations, DevOps, or SysAdmin role. Technical Familiarity: Comfort executing/running Terraform and

About Rubrik Rubrik is on a mission to secure the world’s data. As the Zero Trust Data Security™ Company, we deliver data resilience, data observability, and data recovery for cloud, SaaS, and enterprise environments. We help organizations keep their data secure, continuously available, and resilient against cyberattacks, malicious insiders, and operational disruptions. We are looking for a high-energy, results-driven IT Contract Recruiter to join our Talent Acquisition team. In this role, you will play a critical part in shaping the future of Rubrik by sourcing, attracting, and hiring top-tier technology talent. Role Overview As an IT Contract Recruiter, you will manage full-lifecycle recruiting for a variety of technical and IT positions across the enterprise. You will collaborate closely with IT hiring managers and cross-functional teams to identify candidates who possess exceptional technical skills and align with Rubrik’s high-performance culture. Key Responsibilities Full-Cycle Recruiting: Own end-to-end recruitment for complex IT and technology positions, Program Managers, AI Architects, & AI Engineers Sourcing & Pipeline Building: Proactively source passive candidates through LinkedIn Recruiter, job boards, industry networks, employee referrals, and specialized technical communities. Stakeholder Management: Partner directly with hiring managers to understand team structures, role requirements, and headcount priorities; deliver clear hiring strategies and regular candidate pipeline updates. Candidate Experience: Screen resumes, conduct initial phone interviews, evaluate candidate technical backgrounds, and manage candidate progression through the interview workflow to ensure a world-class candidate experience. Market Intelligence: Stay informed on IT hiring trends, talent availability, and competitive compensation packages to advise hiring managers effectively. Minimum Qualifications 5+ years of full-lifecycle technical recruitment experience (agency,

About us Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation. Job Summary We are seeking a Sourcing Manager – Memory and Storage to lead strategic sourcing activities across Graphcore’s memory and storage technology portfolio supporting AI infrastructure platforms. This role will be responsible for developing sourcing strategies, managing supplier relationships, leading commercial negotiations, and ensuring long-term supply continuity across key memory and storage technologies. Working closely with Engineering, Product Management, Operations, Manufacturing, and Supply Chain teams, the successful candidate will influence technology roadmaps, supplier strategies, capacity planning, and cost optimisation initiatives while balancing quality, performance, scalability, and supply resilience requirements. The role requires a combination of strong commercial expertise, technical understanding of infrastructure technologies, and the ability to build effective partnerships across internal and external stakeholders. The Team The Global Sourcing Management (GSM) team defines and executes supplier strategies across Graphcore’s hardware and infrastructure ecosystem. The team partners closely with Engi

Project Manager – Identity & Access Management (Entra ID) Location: Dallas, Texas (Hybrid) Practice Area: Technology & Engineering – Cyber Security Employment Type: Full-Time | Permanent About the Team At Capco, we specialize in delivering technology and business consulting solutions to the world's leading financial institutions and energy organizations. Our Cyber Security practice partners with clients to design and implement secure, scalable identity and access management solutions that strengthen resilience, reduce risk, and support regulatory compliance. We're looking for an experienced Project Manager to lead enterprise Identity and Access Management (IAM) initiatives focused on Microsoft Entra ID . This role will drive the successful delivery of strategic identity transformation programs while working closely with business stakeholders, security teams, and technical delivery partners. What You'll Do Lead end-to-end delivery of Microsoft Entra ID implementation and enhancement projects, ensuring successful execution against scope, schedule, budget, and quality objectives. Manage enterprise IAM initiatives including Self-Service Password Reset (SSPR), Single Sign-On (SSO), Conditional Access, and identity lifecycle capabilities. Coordinate cross-functional teams across business, infrastructure, cybersecurity, application development, vendors, and client stakeholders. Develop and maintain project plans, RAID logs, governance reporting, executive status communications, and steering committee materials. Manage project risks, dependencies, change requests, and issue resolution throughout the project lifecycle. Oversee deployment planning, testing, cutover activities, and transition to operational support. Facilitate client workshops, project meetings, and executive presentations while providing delivery leadership and strategic guidance. Partner with cybersecurity and IAM teams to align project delivery with enterprise security strategies, Zero Trust

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. As a Staff Site Reliability Engineer (SRE) at GitLab, you’ll help keep all user-facing services and production systems reliable, scalable, and efficient. Our SREs combine a pragmatic operations mindset with strong software engineering practices to drive automation, reduce toil, and improve resilience across our platform. In the Environment Automation specialization, your focus is on operating and automating hundreds of GitLab environments—from initial provisioning to day-to-day maintenance tasks. Unlike other SRE roles, this position centers on automating the lifecycle of many tenant environments, ensuring they remain secur

CAPCO POLAND *We are looking for Poland based candidate. At Capco Poland, we’re not just another consultancy - we’re the spark behind digital transformation in the financial world. As a global leader in technology and management consulting, we thrive on helping clients tackle the toughest challenges across banking, payments, capital markets, wealth, and asset management. Build resilient integration and workflow solutions at the intersection of capital markets, modern technology and digital assets. The Role As a Senior Integration & Workflow Engineer , you’ll provide specialist engineering services focused on designing and developing custom integration and workflow-orchestration components connecting capital markets platforms, blockchain infrastructure and market infrastructure. Design and develop custom integration and workflow-orchestration components connecting capital markets entity’s platforms, Blockchain infrastructure and market infrastructure. The scope includes delivering resilient, secure and auditable services supporting pre-trade validation, transaction orchestration, settlement processing and downstream system integration.. What You’ll Do Design and develop custom middleware and workflow-orchestration services Build REST/API-based integrations with internal and third-party platforms Implement transaction and workflow state management, including multi-step processing across systems Develop orchestration logic for Pre-Trade Gateway, DvP/settlement and downstream integration flows Implement validation, routing, reservation/earmark and transaction-processing logic Develop adapters and integration services for external platforms and market-infrastructure systems Implement idempotency, retry, queueing, replay and recovery patterns for resilient transaction processing Implement asynchronous/event-driven processing where required by detailed architecture Build robust exception handling, error classification and operational statu

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: We're seeking an experienced Structural Engineer specializing in mission-critical facilities to join our infrastructure team supporting the rapid build-out of large-scale compute clusters and data centers. This role will play a key part in designing and delivering resilient, high-performance structural systems for hyperscale AI training facilities. You'll collaborate closely with cross-functional teams—including mechanical, electrical, civil, and construction partners—to ensure structural designs support extreme compute densities, seismic resilience, vibration control, rapid deployment timelines, and operational uptime requirements. This is a full-time, on-site (or hybrid) position with occasional travel to project sites. RESPONSIBILITIES: Lead structural design and analysis for large-scale data center and compute facilities, from conceptual design through construction administration Develop and review structural models, calculations, drawings, and specifications using tools like Tekla Structures, ETABS, RISA, STAAD, or equivalent Oversee multidisciplinary coordination, ensuring seamless integration of structural systems with MEP, cooling infrastructure, raised f

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Manager, MDR & Threat Hunting to join our team. This is a remote (USA) role, reporting to the Director, MDR & Threat Hunting. This role leads an important customer-facing team of elite threat hunters and MDR responders, responsible for both the operational excellence of the service and the health of the customer relationships. The Manager serves as the frontline leader who translates complex threat intelligence, hunting, and security outcomes into clear executive value, keeping customers confident, engaged, and retained. Their impact is measured not only by the quality of hunts and investigations, but by their ability to build a team that customers trust and a service that consistently proves its worth. What you’ll do (Role Expectations) Build, lead, and continuously develop a high-performing team of customer-facing threat hunters and MDR specialists, setting clear expectations, driving acc

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Drive the technical foundation and supply integrity of Everpure’s enterprise flash arrays, blades, and server building blocks as Component Engineering Manager. You will lead a high-performing engineering team and serve as the final authority on component qualification, ensuring every storage node, CPU, memory subsystem, and interconnect module meets uncompromising performance and reliability standards. By bridging Hardware Engineering, Quality, Supply Chain, and global semiconductor vendors, you will directly influence product architecture while safeguarding manufacturing continuity and operational scale. WHAT YOU'LL DO Engineering Leadership & Talent Development: Build, direct, and mentor a specialized team of component engineers spanning flash/SSD technologies and server platform hardware, fostering technical growth and setting execution priorities. End-to-End Component Qualification: Own the complete qualification lifecycle—defining rigorous test plans, analyzing supplier data, and issuing final approval for design-in and mass production across NAND flash, CPUs, DRAM, power systems, and interconnects. Strategic Flash & SSD Oversight: Drive roadmap alignment and technology node transitions with key storage suppliers, governing media characterization, firmware qualification, and long-term architectural integration. Supply Resilience & Risk Mitigation: Establish multi-sourcing strategies, lead s

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Data Center Strategy & Commercial Management Specialist Sony Interactive Entertainment is seeking a Data Center Strategy & Commercial Management Specialist to support the ongoing evolution of SIE’s global colocation footprint. This role sits within the Technical Operations department of the Global Developer Future Technology Group (GDFT), the organization responsible for building and operating the data center infrastructure that underpins PlayStation’s Cloud Gaming, Broadcast, and Developer Platform services worldwide. Our colocation environments host critical workloads ranging from real-time game streaming to content distribution, developer build systems, and testing environments. The successful candidate will lead the strategic planning, commercial management, and capacity management of SIE’s global colocation estate, ensuring infrastructure availability aligns with business growth, resilience, performance, and cost objectives. This role is responsible for translating business growth forecasts into practical colocation capacity, power, and infrastructure strategies across existing and future sites. The role combines commercial leadership, provider management,

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Senior Technical Consultant – AI-Powered Process Automation As an individual contributor, you will design complex architectures and lead the hands-on engineering of enterprise-grade automation platforms for global industry leaders. Location: Chennai, India | Work Model: In Office About the Team Our Chennai-based Customer Success team serves as an elite engineering hub for global enterprises. We specialize in platform architecture, delivering scalable, high-throughput environments that utilize AI-Powered Process Automation to resolve mission-critical operational bottlenecks. The Opportunity As a Senior Technical Consultant , you will focus directly on core hands-on engineering, system design, and technical integration execution. Top technical talent joins Appian in this role to maintain individual contributor focus on complex architectures—building low-latency integrations, optimizing database schemas, and diagnosing deep performance bottlenecks without heavy people-management overhead. What You’ll Do Implement Scalable Platform Architecture: Build and maintain standards and tools to ensure high performance and resilience with a focus on reusability, schema design, data modeling , query performance, and responsive UX/UI best practices. Engineered Integrations: Perform hands-on design, code implementation, and unit testing using SQL views , stored procedures , and high-concurrency REST/SOAP web services/APIs . System-Level Troubleshooting: Rapidly diagnose performance bottlenecks, memory usage, CPU constraints, and network latency spikes across the we

About us Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone. Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation. Job Summary We are seeking a Global Sourcing Manager – Rack & Mechanicals to lead sourcing strategy and supplier engagement for rack infrastructure and mechanical hardware components supporting Graphcore’s AI infrastructure platforms. This role partners closely with engineering, supply chain, and finance teams to secure best-in-class capacity, cost, and delivery performance for critical hardware technologies. The successful candidate will translate technical product roadmaps into sourcing strategies, negotiate complex commercial agreements, and ensure resilient supply chains supporting global infrastructure deployment. The Team The Global Sourcing Management (GSM) team defines and executes supplier strategies across Graphcore’s hardware and infrastructure ecosystem. The team works closely with engineering and supply chain functions to identify, develop, and manage suppliers that support Graphcore’s product roadmap and operational scale. Responsibilities and Duties Own strategic sourcing activities for rack and mechanical hardware components. Develop and execute multi-year commodity strategies aligned with engineering roadm

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As a Customer Care Manager, you will actively manage a team of agents for the Payments POS Campaign. You are responsible for the productivity and the well-being of the members of the Customer Care Team in our Bengaluru, India office and will act as a Subject Matter Expert for Operations. You will oversee the customer journey for those experiencing Toast issues throughout the care experience, while working with cross-functional Internal teams such as Restaurant Success, Sales, and Onboarding to create process and support guidelines. To thrive as a Customer Care Manager at Toast, you are resilient, motivated to coach a team on delivering high quality customer interactions, and excel in ambiguous environments. To thrive as a Customer Care Manager at Toast, you are resilient, passionate about coaching high-performing teams, comfortable leading in a fast-paced SaaS environment, and motivated to deliver exceptional customer outcomes while continuously improving team performance. A day in the life (Responsibilities) Manage, coach, and develop a team of Customer Care Specialists/Experts while monitoring attendance, schedule adherence, productivity, and overall performance. Provide regular coaching, feedback, and performance development through Quality Assurance reviews, One-on-One sessions, and real-time coaching to improve customer experience and operational performance. Train and develop team members on product functionality, customer handling skills, troubleshooting techniques, compliance expectations, and new product releases. Foster an engaging and collaborative team environment by maintaining open communication, encouraging feedback, and supporting career development. Monitor team performance across key operational metrics including CSAT, Quality, P