Platform Support Engineer Jobs

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Harvey is building a best-in-class go-to-market engine, and we're looking for a GTM Systems Administrator to join the GTM Systems team and help scale the systems that power both our pipeline and our customer experience. You'll take on a variety of projects across the full GTM lifecycle, from how we source, enrich, and route leads at the top of the funnel to how we support and engage customers through Zendesk and our Customer Success platforms. This is not a traditional RevOps or Salesforce admin role: we expect this person to work AI-first, using AI tools and agents to build, automate, and maintain systems that would traditionally require engineering support or manual admin work. Reporting to the Head of GTM Systems, you'll partner closely with Sales, Marketing, Suppor

Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. Role Overview We are looking for a Senior Product Manager to own customer onboarding across the Crypto.com App and adjacent product surfaces. Onboarding is where regulatory requirements, customer acquisition, and time-to-first-value meet. Every improvement you ship should help more customers open an account compliantly, activate faster, and reach the products that matter. Your mandate is to own the onboarding journey as both a growth product and a regulated platform: KYC and account opening, activation and referral mechanics, new-product onboarding, and a meaningful trading scope. Within six months, you will own the onboarding-and-growth charter and take on trading product work in addition to the onboarding charter. You will report to Onboarding squad Lead and work closely on the trading portion of the charter. You will run your roadmap with independence, make prioritization calls, and own the how and the when. If you have built onboarding in a regulated consumer fintech, parts of this will feel familiar. The difference is the breadth: one onboarding platform must support a growing set of products, regulatory paths, and trading journeys. The playbook is still being written. What You'll Actually Do: Own compliant customer onboarding end-to-end. You set the roadmap for account opening, identity verification, KYC requirements, and platform capabilities. You make the tradeoffs between conversion, speed, risk, and regulatory obligations. Turn onboarding into a growth engine. You own activation, referral, new-user incentives, and time-to-first-value. You partner with Marketing on acquisition

Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. Role Overview We are looking for a Senior Product Manager to own customer onboarding across the Crypto.com App and adjacent product surfaces. Onboarding is where regulatory requirements, customer acquisition, and time-to-first-value meet. Every improvement you ship should help more customers open an account compliantly, activate faster, and reach the products that matter. Your mandate is to own the onboarding journey as both a growth product and a regulated platform: KYC and account opening, activation and referral mechanics, new-product onboarding, and a meaningful trading scope. Within six months, you will own the onboarding-and-growth charter and take on trading product work in addition to the onboarding charter. You will report to Onboarding squad Lead and work closely on the trading portion of the charter. You will run your roadmap with independence, make prioritization calls, and own the how and the when. If you have built onboarding in a regulated consumer fintech, parts of this will feel familiar. The difference is the breadth: one onboarding platform must support a growing set of products, regulatory paths, and trading journeys. The playbook is still being written. What You'll Actually Do: Own compliant customer onboarding end-to-end. You set the roadmap for account opening, identity verification, KYC requirements, and platform capabilities. You make the tradeoffs between conversion, speed, risk, and regulatory obligations. Turn onboarding into a growth engine. You own activation, referral, new-user incentives, and time-to-first-value. You partner with Marketing on acquisition

Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. Role Overview We are looking for a Senior Product Manager to own customer onboarding across the Crypto.com App and adjacent product surfaces. Onboarding is where regulatory requirements, customer acquisition, and time-to-first-value meet. Every improvement you ship should help more customers open an account compliantly, activate faster, and reach the products that matter. Your mandate is to own the onboarding journey as both a growth product and a regulated platform: KYC and account opening, activation and referral mechanics, new-product onboarding, and a meaningful trading scope. Within six months, you will own the onboarding-and-growth charter and take on trading product work in addition to the onboarding charter. You will report to Onboarding squad Lead and work closely on the trading portion of the charter. You will run your roadmap with independence, make prioritization calls, and own the how and the when. If you have built onboarding in a regulated consumer fintech, parts of this will feel familiar. The difference is the breadth: one onboarding platform must support a growing set of products, regulatory paths, and trading journeys. The playbook is still being written. What You'll Actually Do: Own compliant customer onboarding end-to-end. You set the roadmap for account opening, identity verification, KYC requirements, and platform capabilities. You make the tradeoffs between conversion, speed, risk, and regulatory obligations. Turn onboarding into a growth engine. You own activation, referral, new-user incentives, and time-to-first-value. You partner with Marketing on acquisition

Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. Role Overview We are looking for a Senior Product Manager to own customer onboarding across the Crypto.com App and adjacent product surfaces. Onboarding is where regulatory requirements, customer acquisition, and time-to-first-value meet. Every improvement you ship should help more customers open an account compliantly, activate faster, and reach the products that matter. Your mandate is to own the onboarding journey as both a growth product and a regulated platform: KYC and account opening, activation and referral mechanics, new-product onboarding, and a meaningful trading scope. Within six months, you will own the onboarding-and-growth charter and take on trading product work in addition to the onboarding charter. You will report to Onboarding squad Lead and work closely on the trading portion of the charter. You will run your roadmap with independence, make prioritization calls, and own the how and the when. If you have built onboarding in a regulated consumer fintech, parts of this will feel familiar. The difference is the breadth: one onboarding platform must support a growing set of products, regulatory paths, and trading journeys. The playbook is still being written. What You'll Actually Do: Own compliant customer onboarding end-to-end. You set the roadmap for account opening, identity verification, KYC requirements, and platform capabilities. You make the tradeoffs between conversion, speed, risk, and regulatory obligations. Turn onboarding into a growth engine. You own activation, referral, new-user incentives, and time-to-first-value. You partner with Marketing on acquisition

Our Product Management team drives product initiatives from inception through execution, makes impacts and launches products/features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross-functional team members to ship remarkable features and products. Role Overview We are looking for a Senior Product Manager to own customer onboarding across the Crypto.com App and adjacent product surfaces. Onboarding is where regulatory requirements, customer acquisition, and time-to-first-value meet. Every improvement you ship should help more customers open an account compliantly, activate faster, and reach the products that matter. Your mandate is to own the onboarding journey as both a growth product and a regulated platform: KYC and account opening, activation and referral mechanics, new-product onboarding, and a meaningful trading scope. Within six months, you will own the onboarding-and-growth charter and take on trading product work in addition to the onboarding charter. You will report to Onboarding squad Lead and work closely on the trading portion of the charter. You will run your roadmap with independence, make prioritization calls, and own the how and the when. If you have built onboarding in a regulated consumer fintech, parts of this will feel familiar. The difference is the breadth: one onboarding platform must support a growing set of products, regulatory paths, and trading journeys. The playbook is still being written. What You'll Actually Do: Own compliant customer onboarding end-to-end. You set the roadmap for account opening, identity verification, KYC requirements, and platform capabilities. You make the tradeoffs between conversion, speed, risk, and regulatory obligations. Turn onboarding into a growth engine. You own activation, referral, new-user incentives, and time-to-first-value. You partner with Marketing on acquisition

MongoDB’s Marketing Technology team is looking for a Senior Manager, Martech Transformation to support the implementation and ongoing optimization of our Adobe technology ecosystem. This is a senior individual contributor role with program management ownership, focused on driving the adoption, configuration, and integration of Adobe solutions across MongoDB’s marketing organization. The ideal candidate brings deep hands-on expertise with Adobe enterprise products, a strong product mindset, and the ability to operate as a strategic partner to marketing, IT, and analytics teams. You’ll serve as the internal subject matter expert on Adobe, owning the roadmap for implementation, governance, and continuous improvement across the suite. We are looking to speak to candidates who are based in Dublin or Cork for our hybrid working model. Main Responsibilities Lead the implementation, configuration, and rollout of Adobe suite products across Marketing, including parts of AEM, Marketo Engage, Workfront, CJA, RTCDP, etc Act as the primary program manager for Adobe initiatives: defining project scope, timelines, stakeholder alignment, and delivery milestones Partner with Campaign Operations, Architects, Platform owners, IT, and Engineering to integrate Adobe products into the broader MarTech ecosystem Translate marketing requirements into scalable technical configurations and workflows across Adobe products Establish governance frameworks, documentation standards, and change management processes for the Adobe practice Evaluate and recommend new Adobe capabilities and integrations that align with MongoDB's marketing strategy Serve as the internal expert and go-to consultant on Adobe products. Enabling teams to maximize platform value Support vendor relationship management with Adobe, including license governance and product roadmap alignment Requirements 7+ years of experience in marketing technology, marketing operations, or enterprise platform implementation roles Hands-on expe

Mission Systems Software Developer (Experienced & Senior) Company: The Boeing Company The Boeing Company has an exciting opportunity for Mission Systems Software Developer (Experienced & Senior) to join Boeing Defense, Space & Security (BDS) in Daytona Beach, Florida . BDS is a global leader in the development, production, maintenance and enhancement of fixed-wing and rotary wing aircraft, commercial and government satellites, human spaceflight programs and weapons. Key markets include aeronautics, space and weapons. Core capabilities are in development, production and mission enabling upgrades of integrated solutions. BDS delivers the most digitally advanced, simply and efficiently produced and intelligently supported solutions to its customers. Daytona Beach is the company’s newest state-of-the-art facility focused on engineering excellence. Florida offers no state income tax and a variety of other desirable personal and financial benefits. To learn more, take a look at our video: https://f.io/L64OLWgM . Our Air Dominance software engineers design, develop, and demonstrate avionics solutions for the platforms we build and upgrade. Your efforts will assist integration of innovative technologies to maintain our platform’s dominance over the battlefield for many decades to come. Additionally, our software engineers support the Flight Simulation products associated to our platforms. Our engineers are involved in all aspects of these programs (software requirements, design, code, and test) and our agile development approach allows new hires like yourself to quickly become very impactful and make a difference to our success! To learn more about Boeing Software Engineering, take a look a

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . You'll join the Customer Experience and Engagement product team as its founding design hire, owning end-to-end design across Coinbase's AI-first customer support platform. The team builds the Help Center, Chatbot, Voicebot, and the premium Concierge support experience embedded inside the Coinbase app, with a mission to automate 90%+ of customer interactions by EOY 2026 while delivering the highest-quality support experience in fintech. You'll define the design vision across this full product surface and shape how millions of customers get help, driving measurable impact on automation quality, customer satisfaction, and Concierge revenue. What you’ll do: Own end-to-end design vision and execution across the full CX product surface, spanning Help Center, Chatbot, Voicebot, and the in-app Concierge support experience. Drive MVP and future-state concepts across the AI-powered support ecosystem, including self-service flows, conversational interactions, escalation paths, and proactive outreach surfaces. Lead design for Concierge, Coinbase's premium support product, translating a $50M+ revenue goal into a high-touch, differentiated in-app experience. Partner with Product, Engineering, and CX Operations to ground design decisions in real support data, automation performance metrics, and customer satisfaction signals. Shape a reusable design system p

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: This role is responsible for running steady-state operations for critical production technology platforms, while also building new workflow solutions and transforming existing production processes. It leads the design, support, governance and continuous improvement of production platforms, workflow automation and operational integrations across WPP Production. The role acts as the bridge between production engineering, operations and technology, ensuring day-to-day services remain reliable and resilient while enabling more scalable, efficient and future-ready ways of working. It translates business and client requirements into practical technical solutions, improved workflows and automation that support operational performance, consistency and transformation across production environments. What you'll be doing: Platform Ownership Own the operational management and engineering of multiple production technology platforms. Support software renewals, licensing, supplier relationships and budgets. Support platform roadmaps and lifecycle plans. Workflow Archit

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The vision of the Safety & Customer Care (SCC) team is to foster long-term loyalty to Lyft with every support interaction. If we are successful, a Lyft customer will rarely interact with Lyft Support. But when that interaction occurs, their issue is resolved quickly, effectively, and with true care. For a Lyft customer, their experience of Support should be that “Lyft cares about me and made the experience easy.” As a Data Analytics Lead, you’ll partner directly with cross-functional stakeholders to identify opportunities and design solutions for improving our customers’ support experience. You’ll leverage your analytical expertise to deliver actionable insights and recommendations to drive quality business decisions with customer-facing impact. The ideal candidate is a critical thinker and exceptional problem solver who can build strong relationships with different teams, and who is eager to serve as a leader within the broader Support organization to drive our business forward. Responsibilities Partner with Product, Engineering, Data Science & Analytics, Business Operations and other cross-functional stakeholders to achieve business goals Develop frameworks and scalable processes to drive decision-making and prioritization Define the metrics used to measure the success of strategic initiatives and health of our support platform; build dashboards to track metrics over time Design A/B tests and execute analyses to evaluate the impact of new product features and operational improvements Work closely with cross-functional partners to deliver data-driven insights and actionable recommendations for continuously improving the customer support experience Monitor and diagnose KPI performance and present findings to senior leadership Experience Degree in a quantitative field like statisti

Location Details: India, Remote At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings Join Our Team Ready to build the future of eCommerce? Join GoDaddy's global eCommerce platform team and help power the critical systems behind catalog, pricing, ordering, provisioning, and renewals for millions of customers worldwide. Reporting to a Director of Product Management, you'll help enhance every stage of the customer journey while driving innovative agentic solutions that improve experiences, unlock growth opportunities, and redefine what's possible in digital commerce. If that sounds exciting, we'd love to meet you What you'll get to do... You'll lead product initiatives across GoDaddy's eCommerce platform, shaping the roadmap and driving execution for capabilities spanning catalog, pricing, ordering, provisioning, and renewals. We'll count on you to guide features from discovery through launch, making sure requirements are well-defined and that what we ship meets both customer and business goals You'll partner closely with our engineering teams and other cross-functional collaborators to define requirements, prioritize the backlog, and deliver solutions that balance customer needs, business goals, technical dependencies, and platform investments. We rely on data, experimentation, and customer insight to guide our decisions, so you'll use these tools to validate opportunities, define success metrics, and continuously refine our approach based on what we learn Because our team spans the US, Romania, India, and other partner organizations, you'll build alignment across time zones and cultures, and you'll help support platform reliability

General Summary: The Services Portfolio Owner will have a technical focus and work with product managers, internal stakeholders, 3rd-party partners, and customers to gain a thorough understanding of their product and market needs, translating them into feature stories and tasks for development. You will be responsible for turning the product vision into an actionable backlog and advocating the customers’ needs to the development team. The Services Portfolio Owner is responsible for the development backlog, grooming, and acceptance. This individual will execute converting the product vision and roadmap into workable product requirements for engineering to meet product roadmap expectations defined by the Portfolio Manager. This role will report to the Manager, Services Portfolio and will regularly engage with cross-functional leaders. The ideal candidate must be well-versed in agile scrum and comfortable working in all aspects of a multifaceted delivery network. You will demonstrate excellent problem-solving skills, be self-motivated and detail-oriented, and be a good team player. Other duties include prioritization of key backlog items that drive growth and success, developing supporting documentation, and keeping customers and stakeholders informed of the status of the product. ROLES & RESPONSIBILITIES Owns and prioritizes the sprint backlog for assigned platform and technical domains, balancing technical debt, reliability, and roadmap commitments Translates platform and technical requirements into well-defined epics, user stories, technical specifications, and acceptance criteria Converts product vision into actionable backlog items that deliver platform enablement, reliability, scalability and technical debt reduction Participates in sprint planning, grooming, retrospectives and reviews for assigned technical and platform teams Works with Portfolio Management, Engineering leads, architects and security teams to support platform decision

Who We Are Every organization runs on intelligence: years of accumulated knowledge, decisions, and context. As AI takes on more of that work, companies face a choice: rent that intelligence from vendors who keep the data, the context, and the results, or own it. OpenTeams exists to make ownership possible. Founded by Travis Oliphant, creator of NumPy and SciPy, and built by people with deep roots across the open-source ecosystem, including NumPy, SciPy, PyTorch, and Jupyter, we help enterprises and governments build AI they control, govern, and evolve themselves. If that sounds like your kind of work, we'd like to meet you. Help Organizations Own Their AI Interested in OpenTeams but don't see an opening that fits your background? Share your skills and interests with us for future opportunities! About OpenTeams OpenTeams helps enterprises and government organizations build, deploy, and operate AI systems they own and control. Our work combines open source expertise, engineering, infrastructure, and client collaboration to turn AI ideas into practical capabilities. Our work includes AI platforms, data integration, machine learning applications, model deployment and optimization, software supply chain security, and embedded engineering support. Areas of Interest We welcome interest from people whose backgrounds align with our work, including: Backend, frontend, and full-stack software engineering AI/ML engineering, applied AI, and model optimization AI test and evaluation, robustness, and reliability Platform engineering, distributed systems, and ML infrastructure Infrastructure, cloud, DevOps, DevSecOps, and SRE Data engineering, integrations, and knowledge/retrieval applications Solutions architecture and forward deployed engineering Technical project/program management and delivery leadership Systems engineering and internal technology operations Python packaging, developer tooling, and supply chain security Open source development, maintenance, and community engage

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As part of the Advanced Services Engineering team, the Product Services Engineer is responsible for engineering and operationalising repeatable platform services that support the lifecycle of Everpure products. This role owns the readiness, automation, and standardisation of product-attached services, ensuring they can be deployed consistently, efficiently, and at global scale. Unlike consulting or solution innovation roles, the Product Services Engineer focuses exclusively on operational product services such as installation, upgrades, lifecycle management, and decommissioning (IMACD). Working closely with Product Engineering, Portfolio, and Delivery teams, you will translate product capabilities into scalable service frameworks that improve operational efficiency and accelerate customer adoption. This role sits at the intersection of Product Engineering and Advanced Services, ensuring every product service is operationally ready before being released to the field. WHAT YOU'LL DO Working under the guidance of the Platform Services Engineering Lead the role is responsible for: Engineering Platform Services Design, build, and maintain repeatable product-attached services for Everpure products and platforms Define engineering standards for installation, upgrades, lifecycle management, and decommissioning (IMACD) Develop service automation, tooling, runbooks, and operational procedures to improve consistency an