Proactive Moderation Operations Specialist Jobs

Who We Are Clinical Architecture is at the forefront of healthcare IT innovation. Our team is an ambitious group of diverse leaders who balance creativity and expertise to solve tough problems that make a difference. Our environment is positive, casual, and comprised of people dedicated to delivering world-class solutions and exceptional customer service. Come join our team for happier workdays. Client Service Analyst Clinical Architecture is seeking a Client Service Analyst to join our team in the Indianapolis, IN area. The Client Service Analyst engages with clients to provide support and enhance the client experience. This role will challenge you to learn our software and its capabilities to assist our clients with their initiatives. We prioritize building long-term relationships with our clients, striving to exceed their expectations. This role is based on-site at our Carmel, IN Headquarters, five days a week. While we are an in-office organization, we do our best to offer flexibility when needed, ensuring both work-life balance and uninterrupted business operations. Applicants must be authorized to work in the U.S. without sponsorship. Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability. Responsibilities Collaborate with the Client Success Manager to ensure client satisfaction. Become a product expert with the support of our internal teams. Educate clients on product features and enhancements using virtual technology. Analyze the current configuration of Clinical Architecture products as it relates to the ongoing business needs of clients and stakeholders. Identify areas for improvement and propose solutions to optimize software performance and the client’s return on their software investment. Proactively seek opportunities to broaden client knowledge

The Contract Sr. Project Manager will plan, direct, and coordinate project activities to ensure project and team objectives are accomplished within prescribed time frame and funding parameters. Coordinates cross-functional projects and assumes a leadership role in shaping priorities, setting and tracking schedules, driving issue resolution, and ensuring quality. Requires strong project management skills, a strong technical knowledge in software implementation, and proven experience managing key customer relationships and project details. This position is offered on a contract basis with an anticipated end date of December 31, 2027. Key Responsibilities: Ensures the timely and accurate delivery of contract deliverables and key project artifacts across multiple projects. Serves as the primary point of contact with key customers for implementation of GHX core products, leading coordination calls and aligning GHX activities with customer activities. Leads and facilitates project “kickoff“ sessions to review assumptions and expectations, gather requirements, educate internal stakeholders on products and services, etc. Builds detailed project plans and schedules, identifying deliverables, milestones, and required tasks, while independently managing the day-to-day operational and tactical aspects of multiple large-scale projects. Directs and coordinates project personnel to keep the project on schedule, providing early visibility to milestones at risk and supportive analysis on the use of resources. Influences across the project scope without authority and works through ambiguous situations to reach tactical resolutions and go-forward action plans. Maintains an overall program-level risk and issue log. Facilitates risk mitigation and issue resolution across functional managers and sponsors to minimize impact to project schedule and internal stakeholder satisfaction. Aligns to strategic needs of the client, as well as best practice experiences. Conducts re

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Staff Software Engineer - Snowhouse Foundation About the Team The Snowhouse Foundation team builds our globally distributed data warehouse, managing vast petabyte-scale datasets that are continuously ingested, processed, and replicated across all Snowflake environments and external data sources. Snowhouse powers Snowflake's core business, engineering, and data science operations while delivering critical customer visibility into global account activities, usage, and resource consumption. The team drives critical investments in core data processing infrastructure, high-performance data export/ingestion, optimized data layout and compliance, and Snowflake's system database and applications. A successful candidate will: Deeply understand the inner workings of Snowflake and the needs of our users, exhibiting a healthy curiosity for use cases and needs that will inform future technical strategy, anticipating needs rather than reacting to them. Be highly productive by leveraging AI-assisted engineering, empowering and creating opportunities for others, and effectively leading at scale. Show a natural inclination to partner across teams to deliver improvements on cross-team concerns such as reliability and efficiency. Responsibilities Technical Leadership: Provide hands-on guidanc

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works. Senior Mechanical Engineer — Robotics Hardware Location - Bangalore Instawork Robotics Labs is building Instacore, our proprietary five-camera and IMU wearable capture rig. Hundreds of units operate across India every day, collecting real-world data used to train frontier Physical AI models. We are looking for a senior, mechanically focused engineer to own the complete hardware lifecycle for Instacore and future hardware products. This person will independently lead design, prototyping, manufacturing, testing, deployment, logistics, maintenance, and continuous improvement. What you’ll do - Own the mechanical design and development of Instacore and other robotics hardware from initial requirements through production and field deployment. - Create detailed CAD models, assemblies, engineering drawings, bills of materials, and manufacturing documentation. - Rapidly prototype and validate designs using 3D printing, machining, fabrication, and off-the-shelf components. - Design durable mounts, enclosures, fixtures, wearable components, packaging, and protective systems. - Own design for manufacturability, assembly, serviceability, reliability, and cost. - Improve cable routing, connector retention, strain relief, thermal management, ingress protection, and resistance to vibration and impact. - Design packaging and logistics processes that prevent damage during storage and transit. - Establish verification, stress-testing, quality-control, and acceptance-testing procedures. - Investigate field failures, d

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Trust & Safety function at Lyft is dedicated to keeping every Lyft ride safe for both riders and drivers. We build and maintain the tools, features, and systems that deter bad actors, protect vulnerable populations, and reinforce trust across the platform. As an Backend Engineer working on Trust & Safety, you'll work at the intersection of product, design, engineering, and policy to ship high-impact safety features to millions of users. Responsibilities: Help define the roadmap and architecture based on technology and business needs Unblock, support, effectively communicate, and obtain buy-in across teams to achieve results Lead projects of multiple people from idea to positive execution Write clear, scalable and clear design documentation Write well-crafted, well-tested, readable, maintainable code Utilize your expertise in Python, Golang, AWS to deliver robust and scalable solutions Participate in code reviews to ensure code quality and distribute knowledge Proactively participate in resolving ongoing incidents Share your knowledge through tech talks, mentorship, and evangelizing appropriate tech and engineering best practices Experience: BS/MS or equivalent in Computer Engineering, Computer Science, or related field or relevant work experience 5+ years of software engineering industry experience Extensive experience in object oriented programming, ideally in GoLang or Python Experience in backend software development of large-scale distributed systems and concurrency Experience working with public cloud platforms (e.g., AWS, GCP, Microsoft Azure, etc.) Strong oral and written communication skills, and ability to collaborate with and influence cross-functional partners Benefits: Extended health and dental coverage options, along with life insurance and disability benefits Mental health

About the Team The New Verticals team is building the future of local commerce by expanding our product offerings on our marketplace platform. We launched in 2020 and have since then built world-class operations to delight our customers with access to Grocery, Convenience, Alcohol, and Retail delivery through our marketplace; this team is shaping the future of DoorDash Retail and how we empower local economies across industries like pets, flowers, home improvement and so much more! About the Role We are hiring a Senior Associate to join the Retail Strategy & Operations team to own the backend data that fuels what customers see when shopping Retail on DoorDash. This person will develop deep expertise in Retail merchants and categories and become the team's authority on data quality — defining what best-in-class product and merchant data looks like, and building the systems that keep it that way as we scale. They will partner with the central Catalog team on attribute creation, translate merchant catalog feeds into DoorDash standards, and manage enrichment programs to hit coverage targets across categories. Beyond day-to-day execution, they'll build repeatable frameworks — like style guides — that keep data clean as new merchants and categories launch, and track quality over time to catch gaps before they reach customers. A few key responsibilities will tactically look like: Owning attribute definition, enrichment, and catalog feed mapping to hit data coverage targets at scale Setting and scaling data quality standards, building repeatable frameworks like style guides and quality rubrics Tracking data and PDP quality over time, proactively flagging gaps before they reach customers Managing day-to-day enrichment vendor operations Partnering with the Catalog team on attribute creation and taxonomy definition This role sits at the intersection of strategy, operations, and product. The best operators today are rapidly prototyping ideas, building mocks for user r

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Customer Support Specialist II on the Premium Support team within Customer Experience, you'll serve as a subject matter expert for Coinbase's products, delivering world-class service to our highest-value customers. This team provides personalized, multi-channel support that directly protects customer trust and drives retention across Coinbase's fastest-growing segments. You'll own complex customer issues end-to-end across phone, messaging, and email, resolving problems at the root cause while guiding customers to unlock additional products and features. What you'll do: Own investigation, troubleshooting, and resolution of complex customer issues across phone, messaging, and email, driving first-contact resolution and logging defects when escalation is required. Build deep expertise in Coinbase products and the evolving crypto landscape, including blockchain, web3, staking, and derivatives, to advise customers and match solutions to their unique profiles. Identify customer needs proactively before they become issues, reducing friction and strengthening trust in Coinbase's platform. Partner with cross-functional subject matter specialists to escalate and resolve critical cases with urgency, ensuring accurate issue tracking and upstream solutions. Champion clear communication with internal and external stakeholders to align on resolutions, set expectations, and dri

Content Strategist III itD is seeking a Content Strategist III (Launch Readiness) to drive content planning and execution for upcoming WhatsApp product and feature launches. This role plays a critical part in ensuring high-quality, accurate, and user-centric support content is ready on day one of every launch. The ideal candidate will bring strong experience in content strategy, technical writing, and Generative AI content, with a proven ability to deliver high-impact content under tight deadlines in a fast-paced, cross-functional environment. Location: Remote (U.S. – EST or PST preferred) Duration: 6months We provide comprehensive medical benefits, a 401(k) plan, paid holidays, and more. Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship. Responsibilities Plan and scope support content for upcoming product and feature launches in collaboration with cross-functional teams Audit existing content, identify gaps, and prioritize updates to ensure launch readiness Write, edit, and optimize Help Center articles, chatbot responses, and support content, including content for Generative AI Manage confidential pre-launch content, ensuring accuracy and readiness for go-live Test and validate content by reviewing pre-launch features and chatbot experiences to ensure accuracy Track content readiness, manage timelines, and proactively identify and communicate risks Coordinate with localization teams to ensure timely delivery of content across global markets Ensure day-one readiness by publishing accurate and accessible content across all support channels Drive process improvements and maintain content standards and best practices Internal Responsibilities Attend regular internal practice community meetings Collaborate with your itD practice team on industry thought leadership Complete client case studies and learning material (blogs, media material) Build out material to contribute to the Digital Transformation practi

Job Description Role Summary The Managed Services Analyst role provides excellent customer service to both internal and external customers to assist with products or services provided by GHX. This role provides administrative process support for routine tasks. This individual will have a passion for customer service and performance excellence. In addition, this role will demonstrate excellent verbal and written communication, analytical, problem-solving, project management and coordination skills, as well as the ability to develop and maintain strong business relationships both internally and externally. This position requires effective time management skills, thorough attention to detail, ability to cross-train peers, and a high level of integrity. Required Skills Strong English language and comprehension skills with clear and effective verbal and written communication Ability to self-learn based on reviewing passed resolutions and feedback from team Ability to identify learning opportunities and self-educate where resources and opportunities are Ability review process and recognize inefficiencies and highlight it to leaders and partner in execution as required Ability to recognize problems, gather information, and escalate to leadership when Must be able to follow documented process and detail Strong accountability and integrity due to sensitive nature of information Strong customer support Grow and adapt to changing guidelines or Prioritize, multitask, and carry out projects correctly in a timely Proactively work with limited direction and/or Demonstrate the ability to exercise independent judgment and Internet savvy and computer literacy with proficiency in all Microsoft Office applications Preferably exposed to Salesforce environment for case handling. Roles & Responsibilities Provide support for external customers via email for assistance with questions, education and resolution of problems. Handle daily case work while meeting predetermined KPI and QA Acc

About The Weather Company: The Weather Company is the world’s leading weather provider, helping people and businesses make more informed decisions and take action in the face of weather. Together with advanced technology and AI, The Weather Company’s high-volume weather data, insights, advertising, and media solutions across the open web help people, businesses, and brands around the world prepare for and harness the power of weather in a scalable, privacy-forward way. The world’s most accurate forecaster globally, the company reaches hundreds of enterprise clients and more than 360 million monthly active users via its digital properties from The Weather Channel (weather.com) and Weather Underground (wunderground.com). Job brief: We are seeking a Senior Product Analyst to join our Product Insights team embedded within the TWC Product team - working across the TWC Flagship app, Storm Radar, and future app experiences. In this role, you will be the connective tissue between raw behavioral data and meaningful product strategy, partnering across product, engineering, data science, and UX research to ensure we have a clear, accurate, and holistic view of how our users experience the app(s). You will report to the Data and Analytics SVP, but have direct accountability to the Director of Product Insights, and play a critical role in enabling the team to move from reactive fixes to proactively architecting data from the start. The impact you'll make: Analytics Infrastructure & Data Quality Partner with the data science team to audit and ensure the integrity of data connections in Amplitude and other behavioral analytics systems, identifying and resolving tracking gaps, misfires, and schema issues. Collaborate with engineering to validate that event instrumentation is firing correctly before and after feature releases, maintaining a reliable source of truth for product data. Establish and maintain documentation of the analytics event taxonomy, data dictionaries, and trac

ABOUT THE BRAND: Callaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO. Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessories—setting the standard for performance in the game of golf. Our Mission: To create demonstrably superior and pleasingly different products powered by innovative technology and premium craftsmanship enabling golfers of all abilities to play their best and find more joy in the game. Our company is a blend of experience and diverse backgrounds, and together we look to leave the past behind while moving the game forward. For more information, please visit https://www.callawaygolf.com ROLES AND RESPONSIBILITIES: Works closely with the operations team to support strategic sourcing projects. Manages the sourcing deals, contracts, delivery, and quality for a complete procurement cycle, ensuring the commercial and cost saving benefits are realized at the P&L level and ensuring on time delivery with the suppliers. Ensures the complete follow through of project supports from managing the product/supplier sourcing to execution to supplier delivery and quality. Identifies opportunities for operational excellence and cost saving. Develops best practice processes and works together with Finance and IT to enhance the ERP set up. Works with product teams for identification of strategic suppliers and evaluates

At Anyscale , we're on a mission to democratize distributed computing and make it accessible to software developers of all skill levels. We’re commercializing Ray , a popular open-source project that's creating an ecosystem of libraries for scalable machine learning. Companies like OpenAI , Uber , Spotify , Instacart , Cruise , and many more, have Ray in their tech stacks to accelerate the progress of AI applications out into the real world. With Anyscale, we’re building the best place to run Ray, so that any developer or data scientist can scale an ML application from their laptop to the cluster without needing to be a distributed systems expert. Proud to be backed by Andreessen Horowitz, NEA, and Addition with $250+ million raised to date. About the Role Anyscale's need to detect and respond to security events across its production and corporate environments is growing as the company scales. We're looking for a Senior Detection and Response Engineer to own detection engineering and to lead incident response when it counts, coordinating the response and driving it to resolution. This is a high-ownership role with real room to shape how detection and response works at Anyscale. You will own the detection pipeline, the response runbooks, and incident response, reporting to the Head of Security and partnering with engineering. This role is based in India. In your first year, success looks like strong detection coverage across our cloud, endpoint, and runtime telemetry, a working correlation and alerting pipeline, and incident response runbooks that have been exercised in practice. What You'll Do Own and build detection coverage across cloud, endpoint, and runtime telemetry. Own a centralized correlation and alerting capability that turns telemetry into actionable detections. Own incident response: runbooks, escalation paths, and coordination during an incident, across corporate and production environments. Drive detection of anomalous activity across the environments

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About The Role Synthesia is the #1 Enterprise AI video generation since 2016, and today we work with 90% of the Fortune 100. Our core product, Studio, lets anyone turn a script into a polished video with an AI avatar, no camera or crew required. Now we're entering a new chapter. We're making those avatars interactive. Instead of watching a video, people can have a real conversation with one: ask it questions, practice a sales pitch, run through a training scenario, get answers back in real time. That shift needs a story, and you own it. As Head of Product Marketing, you lead the function that decides how the whole product line is positioned, messaged, and launched. Video, interactive avatars, the API, and whatever comes next. You'll set the platform narrative and keep it sharp as the product evolves. You'll run launches across the portfolio, own competitive strategy and buyer research, and set the messaging that sales, web, and campaigns all run on. You'll lead a team of five PMMs, hire into it, and raise the bar for what good looks like. Requirements You build and deploy agents. You've automated real parts of your own PMM work with them, whether that's competitive tracking, research synthesis, or launch ops. Yo

At Anyscale , we're on a mission to democratize distributed computing and make it accessible to software developers of all skill levels. We’re commercializing Ray , a popular open-source project that's creating an ecosystem of libraries for scalable machine learning. Companies like OpenAI , Uber , Spotify , Instacart , Cruise , and many more, have Ray in their tech stacks to accelerate the progress of AI applications out into the real world. With Anyscale, we’re building the best place to run Ray, so that any developer or data scientist can scale an ML application from their laptop to the cluster without needing to be a distributed systems expert. Proud to be backed by Andreessen Horowitz, NEA, and Addition with $250+ million raised to date. About the Role Anyscale runs on a small, high-leverage IT function, and we're looking for an IT Engineer to own it. This is a hands-on engineering role, not a help desk or tier-1 support role. Roughly half the job is software: you will own and extend a set of internal automation and notification services wired into our directory and hardware systems. You should be comfortable owning a codebase and a GitHub repository, not only vendor admin consoles. The other half is the identity, endpoint, hardware, and vendor backbone that keeps a company of roughly 200 people, close to half of them engineers, productive across three public clouds. Reporting to the Head of Security and IT, you will work closely with security, engineering, and the people team. This role is based in the San Francisco Bay Area on a hybrid schedule. What You'll Do Own identity and access: Okta and Google Workspace administration, group-based authorization, 1Password Enterprise, passkeys, and automation driven provisioning and deprovisioning. Own and extend our internal automation services, and run them on scoped service accounts with sound security and hygiene. Own the endpoint fleet through mobile device management, including device trust posture checks, endpoint

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Designated Support Engineer (DSE) , you will be the technical anchor for our most strategic accounts, ensuring their mission-critical infrastructure thrives on the Everpure Platform . You will bridge the gap between complex technical troubleshooting and relationship management, acting as a trusted advisor who transforms potential disruptions into seamless operations. Joining a team with industry-leading NPS scores, you’ll collaborate closely with Engineering and Account teams to champion customer success and drive product excellence. WHAT YOU'LL DO Drive Account Health and Stability: Act as the primary technical point of contact for named accounts, proactively identifying potential system risks and providing tailored architectural guidance to ensure long-term uptime. Orchestrate Complex Resolution: Lead the end-to-end troubleshooting of high-impact cases involving hardware, software, and environmental variables, ensuring a rapid return to service while maintaining professional, concise executive communications. Champion the Customer Voice: Represent customer needs in internal engineering reviews and lead high-stakes "hot" escalation calls, translating technical challenges into actionable product improvements. Scale Collective Intelligence: Mentor junior engineers through structured coaching and contribute high-quality technical documentation (FAQs/KBs) to the global Support knowledge base. Manage Critic