Product Communications Director Jobs

POSITION SUMMARY Natera is seeking a Principal AI Engineer to set technical direction for, and hands-on build of, the Vector Store GenAI Platform that powers document intelligence and retrieval across our Real-World Data (RWD) organization. The platform ingests clinical documents from multiple sources, indexes them for high-quality search, and makes that content available to downstream AI workflows and business use cases across oncology and other clinical domains. This is a principal-level individual contributor role with architecture-plus-build ownership of retrieval, document processing, and ingestion systems. You will define platform strategy and sequencing, ship production code in a cloud environment, raise the reliability and quality of search and retrieval, and prove new approaches through POCs and benchmarks. You will partner with clinical, engineering, and product leaders to turn ambiguous priorities into a clear technical roadmap, establish standards for how retrieval serves agents and re-extraction workflows, and deliver measurable improvements in platform quality and operability—with high autonomy and limited day-to-day direction. The ideal candidate combines deep hands-on engineering with a track record of owning complex AI platforms end to end. You set direction, implement critical path yourself, and elevate the technical bar across the teams that consume and extend the platform. RESPONSIBILITIES Own platform architecture and hands-on delivery for the Vector Store GenAI Platform, including search and retrieval, document processing and chunking, ingestion pipelines, and APIs that serve downstream AI workflows. Set technical direction for hybrid search and retrieval quality; evaluate embedding models and retrieval approaches through working implementations, POCs, and benchmarks, and drive adoption of what works in production. Advance document parsing and chunking so clinical content is indexed in a way that supports accurate, structured, and faceted retri

About Us Small businesses are the backbone of the US economy, comprising almost half of the GDP and the private workforce. Yet, big banks don’t provide the access, assistance and modern tools that owners need to successfully grow their business. We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to banking platform for small businesses (SMBs). Novo is flipping the script of the banking world, and we’re excited to lead the small business banking revolution. At Novo, we’re here to help entrepreneurs, freelancers, startups and SMBs achieve their financial goals by empowering them with an operating system that makes business banking as easy as iOS. We developed modern bank accounts and tools to help to save time and increase cash flow. Our unique product integrations enable easy access to tracking payments, transferring money internationally, managing business transactions and more. We’ve made a big impact in a short amount of time, helping thousands of organizations access powerfully simple business banking. Why Novo? • Novo is a rapidly growing series B fintech startup with a mission-driven team that’s passionate about helping every small business in America • Positive, inclusive, supportive culture cheering you on your journey • We work with very new technologies and architecture patterns • Offices in NYC and India Role Summary The Senior Manager, Customer Support & Success is the strategic owner of Novo's most critical 1:1 customer touchpoints - from complex escalations and collections recovery to a proactive customer success motion you’ll get to build from scratch. This is a player-coach role: you will lead a small, high-performing team while staying close to the work yourself. You will operate with significant autonomy, bring consistency and customer obsession, and shape what this function looks like two to three years from now. About the Role Escalations & Collections — Raise th

Opportunity Overview: We are seeking a dynamic self-starter to join our Legal team as we seek to deliver and demonstrate value to key strategic partners. As our Commercial Counsel, you will play a pivotal role in ensuring that legal work is being successfully delivered to our internal clients to support Cohere and its customers. You’ll focus heavily on supporting our Growth team, handling contracts and customer negotiations (full commercial legal lifecycle) while partnering closely with stakeholders across Legal, Finance, Product, Sales and other internal stakeholders.You will work closely with the Deputy General Counsel and General Counsel to provide sound legal advice, implement best practices, and mitigate risks while upholding the highest ethical standards. This is a great opportunity to not only help shape and scale our commercial processes and strategies but also gain exposure to all areas under the legal umbrella. What you’ll do: Provide transactional and commercial counsel supporting the company’s product offering to its health insurer customers and commercial partners Lead our commercial contracting efforts by drafting, reviewing, and negotiating a wide range of agreements including customer contracts, vendor agreements, marketing materials and agreements, partnerships, licensing deals, NDAs, and SaaS agreements, with a primary focus on Sales transactions including enterprise customer contracts Help build and maintain our commercial legal infrastructure, including contract templates, playbooks, policies and process improvements that improve efficiency while maintaining appropriate risk management Partner closely with Sales, Product, Operations, and HR teams as a trusted advisor, providing clear, practical, solution-oriented legal guidance that helps accelerate business objectives Partner with other internal teams on AI and data usage and governance Identify and escalate legal risks appropriately while supporting business momentum Stay current on legal

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview This is a second line leadership role where you will lead frontline managers, build a world class team, and own the regional Mid Market number for North America. You will be responsible for turning strong early traction into a repeatable, high performing got to market engine across legal and professional services. We are still early. That means you will operate across altitudes, setting strategy, building structure, and staying close to the field on critical deals. You will help define how Harvey shows up in the North American market, shape our sales motion, and ensure we are delivering real value to customers adopting AI in high stakes competitive environments. We are looking for someone who has led multi team segments, hired and developed high potential sales manager

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Auth0 Platform Observability team owns the observability tooling that monitors the Auth0 Platform, and we are looking for an Observability Engineer to help ensure our Product and Platform Engineers can monitor and observe our platform while we continue to rapidly ship software our customers love. Our engineers maintain and automate observability tooling for our entire platform, including metrics, logs, and traces. We are looking for engineers passionate about monitoring, observing, measuring uptime and availability, and ensuring platform stability. If you have experience within the Site Reliability Engineering (SRE) field or working as a Development Operations (DevOps) engineer, and you have a passion for Observability tooling, this position will allow you to further your learning and development in these areas. As a Senior Engineer on this team, you will act as a core technical leader. You will work cross-functionally to help integrate services with our instrumentation libraries, support product teams, and actively investigate incidents to identify our observability gaps. Responsibilities: Proven ability to champion observability best practices, acting as an educator who can effectively correct anti-patterns and teach other engineering teams how to build robust, standardized instrumentation. Be an expert in running services in production environments Contribute to the process of designing services for high growth and high availability. Provision, confi

We are seeking a motivated and experienced Technical Program Manager to join Datadog’s Technical Solutions organization. This organization is made up of 1,200+ customer-facing technical experts around the world — including Sales Engineers, Technical Account Managers, Support Engineers, and Solution Architects — who work with prospects and customers throughout their journey with Datadog to deliver outstanding experiences and drive growth through product adoption. As a Technical Program Manager, you will lead and support a variety of technical programs that help these customer-facing teams work more effectively. Depending on the needs of the organization, this could include programs related to internal tooling, process improvement, knowledge and content systems, or other cross-functional initiatives. You’ll partner closely with team leads, subject matter experts, and other stakeholders to bring structure and clarity to moderately complex, cross-team programs, and you’ll act as a multiplier for the teams you support by driving programs from planning through delivery. Candidates who have previously led projects for customer-facing technical teams are especially encouraged to apply. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do Drive delivery of cross-team programs that support one or more Technical Solutions teams — coordinating stakeholders, dependencies, and timelines to keep work on track from kickoff through delivery. Partner with team leads, subject matter experts, and cross-functional stakeholders to translate program goals into clear, actionable plans, and document scope, timeline, and quality expectations along the way. Establish and maintain program management fundamentals — project trackers, status updates, risk logs — so stakeholders always have

About the Job: The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value. The best candidate for this role will be passionate about customer success with a keen interest in software development and DevOps, balanced with a strong sales acumen. In LaunchDarkly GTM, we are all customer-obsessed and striving for massive year-over-year growth. Responsibilities: Customer Onboarding: You will shepherd in new customers from the sales handoff through successful activation in the product. This includes building out success plans to get customers up to speed in the platform, project management through onboarding, helping customers leverage the most appropriate enablement paths and assessing customer’s adoption on an ongoing basis. Risk Identification and Mitigation: You’ll work to proactively identify and diagnose risk-inhibiting adoption or that may cause churn and contraction. You’ll own building a risk mitigation strategy and coordinating across the account team to effectively steer the customer to success. Technical Guidance: You’ll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on implementation and adoption best practices. Prescriptively Sell: You will maintain a pulse on how our customers are tracking against their key goals and outcomes, identifying opportunities for customers to purchase additional products, services, and adopt new features needed for them to maximize the value of our solution. Trusted Advisor: You understand your customers like no other and have built enough trust to act as an extension of their team. You provide prescriptive guidance to customers to help them get the most out of their LaunchDarkly pur

About the Team OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. The Strategy & Operations team is responsible for driving cross-company readiness and response for critical moments and partners across the organization to manage both org and company-critical programs. Candidates should have a high level of maturity, strong executive presence, and strong judgment in complex high-profile situations. About the Role We are seeking a strong candidate with a proven ability to work with xfn teams and to manage internal alignment for critical priorities, including major product launches, external events that could impact our users and products and cross-cutting initiatives that require strategic support. This role will work closely with functional teams, with a particular focus on those working on product and trust & safety issues. You will: Program manage special projects across Strategy and company-wide initiatives, requiring strong planning, cross-functional coordination, and familiarity with xfn teams — with a focus on safety. Absorb a significant amount of information from a variety of inputs to frame decisions and communicate clear updates, recommendations, and trade-offs for product focused audience and executive audience. Drive processes across various teams to ensure a unified, efficient response during critical periods. Actively collaborate with cross-functional teams to ensure effective prioritization and response to fast-moving issues Identify and prioritize emerging risks and escalations, support sensitive investigations, product mitigations and red-teaming. We're looking for a blend of: 5–10 years proven experience working with Product/ technical teams, Program Management, Crisis Management, Escalations Management, Consulting or a similar role Demonstrated ability to work on and understand technically complex projects and program manage workflows. Experience working on projects and initiatives with a fo

Axsome Therapeutics is a biopharmaceutical company leading a new era in the treatment of central nervous system (CNS) conditions. We deliver scientific breakthroughs by identifying critical gaps in care and develop differentiated products with a focus on novel mechanisms of action that enable meaningful advancements in patient outcomes. Our industry-leading neuroscience portfolio includes FDA-approved treatments for major depressive disorder, agitation associated with dementia due to Alzheimer’s disease, excessive daytime sleepiness associated with narcolepsy and obstructive sleep apnea, and migraine, as well as multiple novel product candidates addressing a broad range of serious neurological and psychiatric conditions that impact over 150 million people in the United States. Together, we are on a mission to solve some of the brain’s biggest problems so patients and their loved ones can flourish. For more information, please visit us at www.axsome.com and follow us on LinkedIn and X . About This Role Axsome Therapeutics is seeking a Specialty Account Manager (SAM) to execute commercial activities for the assigned geography and establish relationships with customers to drive demand for Sunosi (solriamfetol) in approved patients. SUNOSI is indicated to improve wakefulness in adults with excessive daytime sleepiness due to obstructive sleep apnea or narcolepsy. This role is field-based and will require gaining access to customers in a clinic or hospital setting while also maximizing the ability to engage through digital channels. The Field SAM will be responsible for product performance at a territory level, be expected to be a disease category expert and a product champion, provide account management support, and exhibit business knowledge of the local landscape to assess key stakeholders plus future trends within the marketplace. Job Responsibilities and Duties include, but are not limited to, the following: Proficiency in bot

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role As a Brand Insights, Measurement Lead at Anthropic, you will strengthen the evidence that fuels our brand decisions: knowing whether marketing spend and effort is working, saying so clearly on a schedule to the people who need to hear it. Marketing Insights turns market, campaign and user data into decisions that product, marketing, comms and sales leadership can act on. You'll tell us, with data, whether awareness is turning into consideration, whether consideration is turning into pipeline, and where that chain breaks down for a given audience. This role sits at the intersection of human understanding, marketing science discipline and organizational influence. In this role, you'll own the team's recurring measurement readouts, including the Prosumer and B2B brand health tracker studies and the metrics, headwinds and tailwinds that show up in front of business leadership and in all-hands updates, keeping them accurate, current and easy to act on. You'll partner closely with your Marketing Insights teammates, Comms and data science on the brand-health dashboard, Brand & Integrated Marketing leadership, brand data science, research vendors, and cross-functional stakeholders across Enterprise Marketing, product marketing and finance. Responsibilities Own the recurring executive and all-hands readouts that put key metrics, headwinds and tailwinds in front of marketing management and the broader team Lead process ownership of the Prosumer and B2B brand health tracker studies, including managing the research vendor relationships that field them Lead coordination across Comms, Marketing and data science on the brand-healt

You lead rollouts, monitor health and usage, and keep stakeholders informed. You bring the technical fluency to guide deployment and adoption decisions, connect technical priorities to business outcomes, and engage specialists when deeper expertise is needed. You partner with Sales on expansions and renewals, and with Solutions, Support, Product, and Engineering on implementation, issues, and feedback. What you’ll do here Own onboarding and rollout plans for new customers; coordinate with Sales and Solutions for a smooth, successful implementation of Coder’s platform. Remove barriers to adoption so customers achieve their desired outcomes expediently. Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations. Own the account’s technical success plan: translate customer goals and deployment context into adoption milestones, technical priorities, and a roadmap for broader use of Coder. Align owners and timelines, and track progress against agreed outcomes. Guide customer admins and platform teams on deployment readiness, configuration best practices, and ongoing adoption. Lead technical discovery, facilitate admin enablement, and troubleshoot common adoption blockers; coordinate Solutions, Support, or Engineering for architecture design, complex implementations, and deeper troubleshooting. Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross-sell motions. Oversee renewals and forecasting, ensuring timely, successful commitments. Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve them. Monitor and report on customer health and usage, including technical risks and progress toward adoption milestones. Develop deep expertise in Coder’s products to provide global customer coverage. What we’re looking for 5+ years in customer success or a technical customer-facing role, with experience independe

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. About the role The Marketing Campaign Operations & Automation Manager will build and run the execution engine that helps Justworks Marketing launch coordinated campaigns across paid media, web, email, events, and customer-engagement platforms. You will translate Marketing’s plans into working campaigns—from audience identification to activation and automated workflows to landing pages, forms, tagging, tracking, and launch quality assurance. Every campaign should connect to the broader acquisition funnel and customer lifecycle, with clear follow-up and reliable measurement. This is a hands-on individual-contributor role for someone who combines marketing automation expertise with digital execution skills. You will partner with channel owners, Funnel & Lifecycle Operations, GTM Technology, and Analytics to increase campaign speed and quality through shared processes, AI, and automation. What you’ll do Own the operational process from campaign intake and approved brief through build, testing, launch, monitoring, and post-campaign learning. Establish a shared intake process, prioritized backlog, and campaign calendar with clear requireme

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As a Workplace Project Manager, you'll take our workplace playbooks and standards and turn them into delivered projects and programs on the ground - office moves and openings, and global special projects like health & safety programming, design standards, emergency response planning, WVPPs, sustainability, and new tooling rollouts. This is a hands-on delivery role: you own scope, schedule, and budget for each project or program and drive it from kickoff to close. Where the program sets the standard, your projects and programs bring it to life - on time, on budget, and to spec. What You'll Do Global Special Projects Project manage Workplace's global special projects: health & safety (H&S) programming, global design standards, global emergency response progra

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: As a Core AE, you will be helping our largest and most strategic enterprise sized customers consolidate outdated technologies, digitize workflows, and unlock game-changing data insights that will transform their businesses. We are helping the companies that literally keep our lights on, put food on our tables, and build our communities to become safer, more efficient, and more sustainable. Typical sales will be $100k to $500k, and typically involve POCs, multiple stakeholders, managing trials, multi-faceted pricing negotiations, and selling to executives and CXOs. This is a remote position open to candidates residing in the US and requires working in PST or MST timezone. You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely. Your mantra is #alway

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: As a Core AE, you will be helping our largest and most strategic enterprise sized customers consolidate outdated technologies, digitize workflows, and unlock game-changing data insights that will transform their businesses. We are helping the companies that literally keep our lights on, put food on our tables, and build our communities to become safer, more efficient, and more sustainable. Typical sales will be $100k to $500k, and typically involve POCs, multiple stakeholders, managing trials, multi-faceted pricing negotiations, and selling to executives and CXOs. This is a remote position open to candidates residing in the US and requires working in EST and CST timezone. You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely. Your mantra is #alwa