Product Complaints Analyst 2 Jobs

About the Team OpenAI Finance helps ensure the organization is set up for success in pursuit of its mission of ensuring that artificial general intelligence benefits all of humanity. Within Finance, the Technical Revenue team partners with Product, Strategic Partnerships, Business Development, Growth, Legal, Deal Desk, GTM, Strategic Finance, Revenue Accounting, and Finance Systems to enable scalable, audit-ready monetization. We advise on commercial and contract design, establish defensible accounting positions under ASC 606, and translate those conclusions into repeatable processes, systems, controls, and reporting. About the Role We’re looking for a Senior Manager of Revenue Recognition to lead revenue strategy and technical accounting for OpenAI’s strategic commercial deals. Reporting to the Head of Technical Revenue, you will serve as the primary revenue advisor for large, bespoke, and non-standard deals outside OpenAI’s standard product and service offerings. Your portfolio may include strategic collaborations, cloud marketplaces, platform and distribution deals, licensing and revenue-share models, joint go-to-market initiatives, research collaborations, and other emerging commercial structures. You will engage early in the deal lifecycle to help shape commercially viable, accounting-compliant, and operationally scalable outcomes. You will establish the accounting posture, identify required contract and product terms, define reporting and control requirements, and ensure that deal economics, billing flows, and revenue recognition remain aligned as the business evolves. This role requires strong technical accounting judgment, commercial fluency, executive communication, and the ability to create clarity and ownership in areas where precedent may not yet exist. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Own technical revenue account

Who Are We HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools. HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations. Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank. Job Description Operations Risk & Governance Manager Job Purpose The Operations Risk & Governance Manager ensures that operational processes, controls, and product launches are well governed, compliant, and managed within HALA’s risk appetite. The role works closely with Operations, Product, Technology, Risk, Compliance, Information Security, and Internal Audit to identify risks, strengthen controls, manage incidents, and support safe product launches. Key Responsibilities Operational Risk and Controls Maintain the Operations risk register and track mitigation actions. Conduct risk and control assessments across operational processes. Review the design and effectiveness of key operational controls. Identify control gaps and ensure corrective actions are completed. Monitor operational risk indicators, incidents, losses, and recurring issues. Escalate material risks and control failures to management. Product Launch Governance Manage the governance process for new product and service launches. Ensure all launches complete the required risk, compliance, operational, technology, security, and customer-impact assessments. Coordinate launch-readiness reviews with Product, Technology, Compliance, Risk, Operations, Finance, and Customer Experience. Confirm that operating procedures, controls, training, customer support, reporting, and incident processes are ready before launch. Maintain

A Career with Point72’s Market Intelligence Team On our proprietary research team—Market Intelligence—you’ll partner with our Investment Professionals and Compliance team to uncover insights about companies, industries, and the broader economy through deep fundamental research and applying data science and engineering techniques to alternative data sets. You’ll work alongside a talented team with diverse skills, backgrounds, and perspectives. Our industry researchers, product managers, and data scientists and engineers work together to build compliant research products. We look for other bright, motivated, and collaborative people to join our team and grow with us—a majority of the leaders in our group were promoted from within. What you’ll do As a Data Engineer, you will help leverage knowledge graphs that connect companies, industries, and insights about the broader economy. This role begins as an individual contributor position with clear paths to expand your technical leadership as the platform grows. Specifically, you will: Design and implement a comprehensive financial knowledge graph architecture with sophisticated data models that capture complex financial relationships. Create robust graph processing pipelines for data ingestion, transformation, knowledge extraction, and advanced analytics capabilities. Define and implement best practices for knowledge graph development, implementation, and maintenance across the organization. Champion the adoption of graph-based solutions across Market Intelligence. What excites you You are passionate about designing data models that represent sophisticated financial relationships and dependencies. You find satisfaction in transforming disparate data sources into a unified, interconnected knowledge graph and implementing graph algorithms to uncover hidden patterns and relationships in financial data. You excel at navigating organizational change management and driving adoption of new technologies across diverse teams. You

About the Team OpenAI Finance helps ensure the organization is set up for success in pursuit of its mission of ensuring that artificial general intelligence benefits all of humanity. Within Finance, the Technical Revenue team partners with Product, Strategic Partnerships, Business Development, Growth, Legal, Deal Desk, GTM, Strategic Finance, Revenue Accounting, and Finance Systems to enable scalable, audit-ready monetization. We advise on commercial and contract design, establish defensible accounting positions under ASC 606, and translate those conclusions into repeatable processes, systems, controls, and reporting. About the Role We’re looking for a Senior Manager of Revenue Recognition to lead revenue strategy and technical accounting for OpenAI’s strategic commercial deals. Reporting to the Head of Technical Revenue, you will serve as the primary revenue advisor for large, bespoke, and non-standard deals outside OpenAI’s standard product and service offerings. Your portfolio may include strategic collaborations, cloud marketplaces, platform and distribution deals, licensing and revenue-share models, joint go-to-market initiatives, research collaborations, and other emerging commercial structures. You will engage early in the deal lifecycle to help shape commercially viable, accounting-compliant, and operationally scalable outcomes. You will establish the accounting posture, identify required contract and product terms, define reporting and control requirements, and ensure that deal economics, billing flows, and revenue recognition remain aligned as the business evolves. This role requires strong technical accounting judgment, commercial fluency, executive communication, and the ability to create clarity and ownership in areas where precedent may not yet exist. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Own technical revenue account

About the Team OpenAI Finance helps ensure the organization is set up for success in pursuit of its mission of ensuring that artificial general intelligence benefits all of humanity. Within Finance, the Technical Revenue team partners with Product, Strategic Partnerships, Business Development, Growth, Legal, Deal Desk, GTM, Strategic Finance, Revenue Accounting, and Finance Systems to enable scalable, audit-ready monetization. We advise on commercial and contract design, establish defensible accounting positions under ASC 606, and translate those conclusions into repeatable processes, systems, controls, and reporting. About the Role We’re looking for a Senior Manager of Revenue Accounting to lead revenue strategy and technical accounting for OpenAI’s strategic commercial deals. Reporting to the Head of Technical Revenue, you will serve as the primary revenue advisor for large, bespoke, and non-standard deals outside OpenAI’s standard product and service offerings. Your portfolio may include strategic collaborations, cloud marketplaces, platform and distribution deals, licensing and revenue-share models, joint go-to-market initiatives, research collaborations, and other emerging commercial structures. You will engage early in the deal lifecycle to help shape commercially viable, accounting-compliant, and operationally scalable outcomes. You will establish the accounting posture, identify required contract and product terms, define reporting and control requirements, and ensure that deal economics, billing flows, and revenue recognition remain aligned as the business evolves. This role requires strong technical accounting judgment, commercial fluency, executive communication, and the ability to create clarity and ownership in areas where precedent may not yet exist. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Own technical revenue accounti

Omada Health is on a mission to bend the curve of chronic disease. Job overview: Omada Health is seeking a Director, Privacy Counsel to manage and mature our enterprise-wide privacy program across a complex and rapidly evolving regulatory landscape. This individual contributor role will operate at the intersection of healthcare regulatory law, consumer technology, and clinical operations, providing practical, business-oriented guidance that enables innovation while protecting our members’ data and trust. Reporting to the VP, Privacy and Healthcare Regulatory, you will serve as Omada’s primary operational privacy leader, partnering across Product, Engineering, Clinical, Commercial, and other key functions to design, implement, and continuously improve policies, processes, and controls that keep us compliant and ahead of emerging risks. Your impact: Manage Omada’s HIPAA privacy program, including policy and procedure development, incident investigations, and breach determination and response, ensuring compliance with HIPAA Privacy, Security, and Breach Notification Rules. Drive privacy-by-design across digital products and services by embedding privacy requirements into product development, engineering workflows, clinical operations, and other business processes. Execute Omada’s privacy risk assessment program, including data governance, vendor due diligence, and privacy review for commercial deals with employers, health plans, and PBMs, ensuring our contractual and regulatory obligations are met. Provide expert guidance on consumer privacy compliance, including state consumer health data and general consumer privacy laws, digital advertising, and tracking technologies. Serve as a key advisor on AI and emerging technologies, including AI privacy guidance and governance considerations across Omada’s AI and machine-learning initiatives. Support interoperability and health information exchange participation (e.g., Carequality, CommonWell, TEFCA) by counseling on privacy

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Compliance Operations Specialist 1 About the job At Twilio, our mission is to power the future of communications. We believe that communication should be at the heart of every product and customer experience. In this role you will be monitoring the use of Twilio products, voice, SMS and email, to ensure that the traffic on Twilio’s platform is legal, compliant, and wanted. To do this you will also ensure that all traffic is following Twilio’s Voice Policy, Messaging Policy, Acceptable Use policy and meets CTIA requirements. We are looking for someone that is passionate about preventing fraud and abuse. The ideal candidate has some experience in research and investigation skills and enjoys challenging and complex case work. Responsibilities In this role, you’ll: Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matte

About the role Sana Biotechnology is growing, and we are hiring new team members who believe in the potential of engineered cells as medicines, who want to challenge status quo, and who lead with the desire to translate novel ideas into clinical and commercial product. As the Senior Director, Late-Stage Cell Therapy Process Development, you will report to the Head of Process and Analytical Development and provide strategic, technical leadership for late stage process development of a PSC-derived islet product for Type 1 diabetes. You will build and manage a high performing process development team to develop commercial ready manufacturing processes. You will play a critical role in advancing our pipeline through pivotal process development, technology transfer, process characterization, and commercial readiness, ensuring robust, scalable, and compliant manufacturing processes. Cool Stuff! This role will require onsite leadership in Cambridge, MA. What you’ll do Partner closely with Research to develop 3D stem cell seed train and differentiation processes, including integration of bioreactors and automated and closed technologies and drug product (DP) process-enabling studies including formulation, fill/finish, and cryopreservation. Lead late stage process development for PSC-derived products, ensuring scalability, robustness, quality and regulatory compliance. Lead process characterization and validation activities, leveraging design of experiments (DoE) and Quality by Design (QbD) approaches and support process performance qualification (PPQ). Establish and execute a comparability strategy for pivotal process changes. Enable technology transfer to CDMOs or internal manufacturing, providing technical input and ensuring successful implementation. Author and review CMC sections of regulatory submissions (e.g., IND, BLA) and support regulatory Q&A and inspections. Collaborate and influence partners across multidisciplinary teams (e.g. Research, Analytical Dev

Are you interested in working directly for a single sponsor while having the security and additional career opportunities that working for a global CRO can bring? Our team says it’s the best of both worlds…. ClinChoice is searching for a Labeling Artwork Controller - Consultant in Czech Republic for 12 months Contract with REMOTE option with possibility of extension to join one of our consumer product clients. Role Summary The Regional / Senior Artwork Controller is responsible for managing the end-to-end artwork development process (brief → final release) for packaging and labeling components within the region. This role ensures timely delivery of high-quality, compliant artwork by coordinating cross-functional teams and external vendors, while driving process improvements and maintaining operational excellence. This role combines hands-on execution with team supervision. Key Responsibilities: Manage the end-to-end artwork development process from initiation through approval and release, ensuring timely delivery of high-quality labeling components. Act as the primary liaison between PMO, Regulatory Affairs, Marketing, Packaging, Quality, Supply Chain, and external vendors/agencies. Validate briefs for accuracy and completeness; collaborate with cross-functional teams to resolve discrepancies. Oversee timelines, resource planning, and progress tracking for multiple concurrent labeling projects. Coordinate review and approval of labeling content and artwork in internal systems, ensuring compliance with regulatory, legal, and corporate standards. Drive process improvements related to artwork development, approval workflows, and digital tools. Investigate Root Cause Analyses (RCAs) and implement Corrective and Preventive Actions (CAPA) as needed. Maintain artwork issue logs and attend escalation meetings to provide updates. Identify inefficiencies and escalate to Hub Leads when required. Participate in content lock

Are you interested in working directly for a single sponsor while having the security and additional career opportunities that working for a global CRO can bring? Our team says it’s the best of both worlds…. ClinChoice is searching for a Labeling Artwork Controller - Consultant in Italy for 12 months Contract with REMOTE option with possibility of extension to join one of our consumer product clients. Role Summary The Regional / Senior Artwork Controller is responsible for managing the end-to-end artwork development process (brief → final release) for packaging and labeling components within the region. This role ensures timely delivery of high-quality, compliant artwork by coordinating cross-functional teams and external vendors, while driving process improvements and maintaining operational excellence. This role combines hands-on execution with team supervision. Key Responsibilities: Manage the end-to-end artwork development process from initiation through approval and release, ensuring timely delivery of high-quality labeling components. Act as the primary liaison between PMO, Regulatory Affairs, Marketing, Packaging, Quality, Supply Chain, and external vendors/agencies. Validate briefs for accuracy and completeness; collaborate with cross-functional teams to resolve discrepancies. Oversee timelines, resource planning, and progress tracking for multiple concurrent labeling projects. Coordinate review and approval of labeling content and artwork in internal systems, ensuring compliance with regulatory, legal, and corporate standards. Drive process improvements related to artwork development, approval workflows, and digital tools. Investigate Root Cause Analyses (RCAs) and implement Corrective and Preventive Actions (CAPA) as needed. Maintain artwork issue logs and attend escalation meetings to provide updates. Identify inefficiencies and escalate to Hub Leads when required. Participate in content lock meetings

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta Federal, Inc. is seeking a seasoned Classified Systems Architect to join our Technology, Data & Intelligence (TDI) Team. This team is tasked with building and maintaining a robust, compliant, and scalable "High Side" developer platform that empowers our product teams to deliver Okta’s world-class Identity capabilities to the U.S. Government’s most sensitive missions. As part of the TDI Team, this individual will serve as the technical authority for the design, development, and evolution of our development platform for US Classified environments. This position’s mandate is to define the architectural vision for our air-gapped infrastructure, select and validate hardened tooling (e.g., Big Bang, Iron Bank, etc), and bridge the gap between strict DoD compliance requirements and modern DevOps velocity. You will partner closely with stakeholders across TDI, Product Engineering, Vulnerability Management, and Security Compliance to ensure that every component of the system—from the Kubernetes substrate to the application layer—is implemented as planned, secure by design, and optimized for user experience. Strong preference will be given to those with a bias for action and the ability to solve complex "air gap" challenges outside the box. What you’ll be doing Act as the central point for defining and evolving the architecture of Okta Federal’s SIPR/JWICS environments, ensuring alignment with DoD reference designs while tailoring them to Okta’s specific pro

A Career with Point72’s Market Intelligence Team On our proprietary research team—Market Intelligence—you’ll partner with our Investment Professionals and Compliance team to uncover insights about companies, industries, and the broader economy through deep fundamental research and applying data science and engineering techniques to alternative data sets. You’ll work alongside a talented team with diverse skills, backgrounds, and perspectives. Our industry researchers, product managers, and data scientists and engineers work together to build compliant research products. We look for other bright, motivated, and collaborative people to join our team and grow with us—a majority of the leaders in our group were promoted from within. What you'll do Data Engineers on the Proprietary Research team design and build solutions that enable investment professionals to effortlessly, extract insights from large, complex compliance approved structured and unstructured data sets. As a member of our Data Engineering team, you will work closely with investment professionals, researchers, and data scientists to design, build, and launch robust end-to-end data pipelines and tools that that help extract the most value out of Point72’s data assets. In this role, you will: Develop and support big data processing pipelines including but not limited to ingestion, transformation, and end-customer delivery Build out cloud-based infrastructure using distributed techniques for other data engineers / data scientists / researchers Be at the forefront of new technology developments with respect to the handling and processing of big data and conduct proof of concepts evaluations of new technologies Build and support visualization and exploration capabilities around our big data sets. What's required Experience or demonstrated interest in big data technologies 3+ years of experience in Data Engineering or related field Strong experience in Python Development Experience with Spark or Scala Ability to

ABOUT PROPRIETARY RESEARCH On our proprietary research team—Market Intelligence—you’ll partner with our Investment Professionals and Compliance team to uncover insights about companies, industries, and the broader economy through deep fundamental research and applying data science and engineering techniques to alternative data sets. You’ll work alongside a talented team with diverse skills, backgrounds, and perspectives. Our industry researchers, product managers, and data scientists and engineers work together to build compliant research products that answer the questions our investment professionals care about most. We look for other bright, motivated, and collaborative people to join our team and grow with us—more than 90% of the leaders in our group were promoted from within. WHAT YOU'LL DO Senior Data Engineers on the Proprietary Research team design and build solutions that enable investment professionals to effortlessly extract insights from large, complex structured and unstructured data sets. As a senior member of our Data Engineering team, you will help set technical direction and work closely with investment professionals, researchers, and data scientists to design, build, and launch robust end-to-end data pipelines and tools that that help extract the most value out of Point72’s data assets. In this role, you will: Develop and support big data processing pipelines including but not limited to ingestion, transformation, and end-customer delivery Build out cloud-based infrastructure using distributed techniques for other data engineers / data scientists / researchers Be at the forefront of new technology developments with respect to the handling and processing of big data and conduct proof of concepts evaluations of new technologies Build and support visualization and exploration capabilities around our big data sets WHAT EXCITES YOU Technical leadership through hands-on development Having a broad impact on architecture and team processes Transforming

ABOUT PROPRIETARY RESEARCH On our proprietary research team—Market Intelligence—you’ll partner with our investment professionals and Compliance team to uncover insights about companies, industries, and the broader economy through deep fundamental research and applying data science and engineering techniques to alternative data sets. You’ll work alongside a talented team with diverse skills, backgrounds, and perspectives. Our researchers, product managers, and data scientists and engineers work together to build compliant research products that answer the questions posed by our investment professionals. We look for other bright, motivated, and collaborative people to join our team and grow with us—more than 90% of the leaders in our group were promoted from within. ROLE SUMMARY Our Data Scientists conduct research through data mining and statistical modeling to discover insights from big data that are used by our investment professionals to make investment decisions. You will have the opportunity to work in a highly collegial environment that emphasizes teaching and learning as a team. In this role, you will: Tackle the challenges of featuring and modeling large unstructured data using machine learning and statistical techniques Manage all aspects of the research and analysis process including methodology selection, data collection and quality, modeling and analysis, and performance monitoring Deliver research findings to investment teams, portfolio managers, and other internal clients Work within a team to help drive technical innovation through a collaborative R&D process WHAT EXCITES YOU Staying current on the evolving alternative data market and its role in discretionary investing Speaking with experts both inside and outside the Firm to understand data needs and offerings Multi-tasking and switching gears frequently to address the needs of the business Analytical thinking and ability to sift through large unstructured data sets Working in a fast-paced, dynam

ABOUT PROPRIETARY RESEARCH On our proprietary research team—Market Intelligence—you’ll partner with our investment professionals and Compliance team to uncover insights about companies, industries, and the broader economy through deep fundamental research and applying data science and engineering techniques to alternative data sets. You’ll work alongside a talented team with diverse skills, backgrounds, and perspectives. Our researchers, product managers, and data scientists and engineers work together to build compliant research products that answer the questions posed by our investment professionals. We look for other bright, motivated, and collaborative people to join our team and grow with us—more than 90% of the leaders in our group were promoted from within. ROLE SUMMARY Data Engineers on the Proprietary Research team design and build solutions that enable investment professionals to effortlessly, extract insights from large, complex compliance approved structured and unstructured data sets. As a member of our Data Engineering team, you will work closely with investment professionals, researchers, and data scientists to design, build, and launch robust end-to-end data pipelines and tools that that help extract the most value out of Point72’s data assets. In this role, you will: Develop and support big data processing pipelines including but not limited to ingestion, transformation, and end-customer delivery Build out cloud-based infrastructure using distributed techniques for other data engineers / data scientists / researchers Be at the forefront of new technology developments with respect to the handling and processing of big data and conduct proof of concepts evaluations of new technologies Build and support visualization and exploration capabilities around our big data sets WHAT EXCITES YOU Transforming large unstructured, data sets into valuable investment research inputs Learning and working with industry-leading cloud-computing technologies Speaking wit