Product Complaints Analyst 2 Jobs

Wie zijn wij? Onze reis begon in 2014 met Hoofdstuk 1 van de energietransitie, waarin we de markt transparanter wilden maken door consumenten rechtstreeks te verbinden met lokale, groene energieproducenten. Nu, in Hoofdstuk 2, zetten wij ons in om 100% groene energie, 100% van de tijd beschikbaar te maken. Denk aan slimme oplossingen - flexibel gebruik van wind- en zonneparken, slim opladen van elektrische voertuigen en efficiënte energieopslag. We wachten niet af en leveren een actieve bijdrage aan een duurzame toekomst met zo nu en dan een vleugje rebellie. Groene energie, slimme oplossingen - dat is Vandebron. Jouw impact Als onze Manager Backoffice, of Manager Market Operations zoals de rol intern heet, ben jij de drijvende kracht achter het gespecialiseerde team dat onze complexe marktprocessen vlekkeloos laat draaien en ons dagelijkse klantverkeer beschermt. Je vormt de brug tussen sterk people management, operational excellence en tech-innovatie. Aan de ene kant ben je verantwoordelijk voor de 'run': je zorgt dat onze dagelijkse marktprocessen stabiel en compliant blijven. Aan de andere kant ben je betrokken bij de 'change': samen met Customer Operations, Product, Tech en Data automatiseer je workflows en rol je nieuwe marktregelgeving naadloos uit. Je bouwt aan een teamcultuur waarin mensen eigenaarschap pakken en het beste uit zichzelf halen, zodat complexe en gereguleerde markteisen nooit ten koste gaan van Vandebron's snelheid of de klantbeleving. In deze rol rapporteer je direct aan Niels Haverkort, Director Operations. Wat ga je doen Leiden en coachen: Stuur ons Backoffice-team van 8 Specialisten aan en help het naar een hoger niveau. Je organiseert energieke teammeetings en 1-op-1's om de motivatie én de kwaliteit hoog te houden. Zorgen dat alles soepel loopt: Monitor de performance van onze kritieke (markt)processen, van meterdata tot succesvolle overstappen. De vaste probleemoplosser zijn: Treed op als het belangrijkste escalatiepunt voor complexe, a

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. The Senior Manager, Strategy & Engagement will develop and execute strategies that align CLEAR’s business priorities with the missions, requirements, and emerging opportunities across the U.S. Department of Homeland Security (DHS), Transportation Security Administration (TSA), and other government and aviation partners. You’ll operate at the intersection of government, regulation, operations, and technology—turning complex requirements and stakeholder priorities into actionable strategies that strengthen CLEAR’s operations and enable responsible growth. What you'll do: Develop and execute strategies that align CLEAR’s business priorities with DHS, TSA, CBP, and other government and aviation partner priorities, identifying opportunities across aviation security, identity, traveler processing, and adjacent markets Build and maintain trusted relationships with TSA and other government stakeholders, anticipating operational and policy needs and advancing priorities that strengthen CLEAR’s partnerships and support long-term growth Translate regulatory, policy, operational, and political developments into clear recommendations, decision points, and action plans for senior CLEAR leaders Partner across Corporate Affairs, Operations, Legal, Compliance, Product, Engineering, and Commercial teams to develop compliant pathways for new products, services, operating models, and strategic opportunities Prepare executives and subject matter experts for high-impact government engagements through clear objectives, briefing materials, stakehold

Overview: Guidepoint is seeking a Legal Counsel based in Shanghai to join its global legal team. This role will serve as a lead legal resource for APAC matters, providing timely, practical advice during APAC business hours while partnering closely with colleagues in other regions. The successful candidate will bring sound judgment, hands-on regional experience, and strong knowledge of applicable statutory and regulatory requirements to help the company navigate matters as they arise across APAC and its broader international office network. What You Will Do: This is a broad-based counsel role with a primary APAC focus. Responsibilities include: Act as a lead legal point of contact for APAC business stakeholders, coordinating with the global legal team to deliver consistent, commercially practical advice. Advise on employment-related matters, including performance management, employee relations, workplace investigations, terminations, restrictive covenants, and the development of compliant employment policies, handbooks, and training materials. Interpret and apply relevant statutory, regulatory, privacy and data protection, and employment-law requirements across APAC jurisdictions; monitor legal developments and recommend appropriate actions. Lead, advise and conduct internal investigations and represent the company in liaising with governing, law enforcement and regulatory authorities conducting external investigations and inquiries Represent the Company in responding to Client legal and compliance inquiries Draft, review, and negotiate a range of commercial agreements, including service agreements, NDAs, employment agreements, and IP and data licensing agreements. Partner with Legal, Human Resources, Finance, Compliance, Product, and business teams on corporate initiatives, regulatory issues, and risk assessments. Support the development and implementation of company policies, procedures, and compliance initiatives, including adapting them for local legal requiremen

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Robinhood Money team is responsible for building and scaling banking products that help customers safely store, move, and manage their money. The team partners closely with product, engineering, legal, operations, and external bank partners to deliver compliant, reliable, and customer-first financial solutions. As Money Compliance Lead, you will play a critical role in ensuring that Robinhood embeds regulatory compliance for its expanding suite of banking products, as well as future products. You will participate in multiple compliance functions to support the administration of our compliance management system. In this role, you will analyze regulatory changes, review marketing and customer disclosures, and provide clear compliance guidance to product teams. You will also collaborate with bank sponsors and partner teams to manage regulatory requests and examinations. Your efforts will directly safeguard our platform and enhance our customer experience. This role is based in our Menlo Park, CA; New York City, NY; Washington DC office(s), with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. As a Senior FullStack Software Engineer on the CLEAR1 team, you’ll operate at the intersection of modern web platforms, healthcare interoperability standards, and high-assurance identity systems powering frictionless, trusted healthcare experiences nationwide to connect patients, providers, and partners. A brief highlight of our tech stack: Python / React / Typescript / AWS cloud What you’ll do: Design and deliver secure, scalable fullstack solutions that integrate with enterprise EHR systems and national health information exchange frameworks Build and maintain healthcare data integrations leveraging FHIR (RESTful APIs/JSON) and HL7 v2 messaging to enable compliant, real-time data exchange Develop identity resolution and patient matching capabilities using identifiers such as MRNs and NPIs to ensure integrity across disparate clinical systems Partner with Engineering, Security, Product, and Health Information Management teams to implement compliant, audit-ready workflows for regulated healthcare processes Collaborate with external vendors (e.g., Epic Technical Services) to troubleshoot integration issues, manage deployments across TST/PRD environments, and ensure production reliability How you’ll measure success: Successful delivery and stability of FHIR/HL7 integrations across healthcare partners Reduction in data integrity issues related to patient matching and identity resolution High system uptime and successful production deployments across tiered clinical environments Audit readiness and compliance adherence for regulated workflo

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Legal, Compliance, and Public Affairs team The Legal, Compliance, and Public Affairs team is a group of dedicated professionals committed to helping Affirm scale, innovate, and provide outstanding products for consumers, merchants, and key partners. We combine legal, compliance, and policy expertise to guide growth, shape products, and build trust across our ecosystem. Our work spans multiple professional disciplines and provides the foundation for Affirm’s mission to deliver honest financial products. About the role Affirm is seeking a Compliance Manager to own compliance advisory for the Affirm Card program. You'll make independent, risk-based calls across card marketing, onboarding, disputes, and remediation, partnering with Product, Engineering, and Operations to ship card features that are compliant and built to last. What you'll do Own end-to-end compliance advisory for the Affirm Card program, including card marketing, checkout, onboarding, wallets (Apple Pay, Google Pay), disputes, and servicing, partnering directly with Product, Engineering, and Operations throughout the development lifecycle Bring an appetite for the unknown: much of what we build on Card is genuinely new and without precedent, and you take on that ambiguity rather than wait for a playbook Apply sound judgment under EFTA (Reg E), TILA (Reg Z)/CARD Act, UDAAP, to navigate novel regulatory questions, escalating only where it's genuinely warranted Review and approve Affirm Card marketing, disclosures, and UX to ensure compliance with regulatory requirements and consistency with consumer protection standards Lead root-cause analysis and remediation for Card compliance issues (e.g., disputes, adverse action notices, declines) through to sustainable closure, prioritizing durable fixes over one-off patche

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Legal, Compliance, and Public Affairs team The Legal, Compliance, and Public Affairs team is a group of dedicated professionals committed to helping Affirm scale, innovate, and provide outstanding products for consumers, merchants, and key partners. We combine legal, compliance, and policy expertise to guide growth, shape products, and build trust across our ecosystem. Our work spans multiple professional disciplines and provides the foundation for Affirm’s mission to deliver honest financial products. About the role Affirm is seeking a Compliance Manager to own compliance advisory for the Affirm Card program. You'll make independent, risk-based calls across card marketing, onboarding, disputes, and remediation, partnering with Product, Engineering, and Operations to ship card features that are compliant and built to last. What you'll do Own end-to-end compliance advisory for the Affirm Card program, including card marketing, checkout, onboarding, wallets (Apple Pay, Google Pay), disputes, and servicing, partnering directly with Product, Engineering, and Operations throughout the development lifecycle Bring an appetite for the unknown: much of what we build on Card is genuinely new and without precedent, and you take on that ambiguity rather than wait for a playbook Apply sound judgment under EFTA (Reg E), TILA (Reg Z)/CARD Act, UDAAP, to navigate novel regulatory questions, escalating only where it's genuinely warranted Review and approve Affirm Card marketing, disclosures, and UX to ensure compliance with regulatory requirements and consistency with consumer protection standards Lead root-cause analysis and remediation for Card compliance issues (e.g., disputes, adverse action notices, declines) through to sustainable closure, prioritizing durable fixes over one-off patche

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Brokerage Communications Operations team’s mission is to ensure our customers receive clear, compliant, and timely information about their accounts and financial services. We collaborate across Operations, Compliance, Legal, Product, and Engineering to plan, build, and execute various mass customer communications. Our team operates with precision, high ethics, and a shared commitment to making complex regulatory requirements understandable and seamless for our users. We value open communication, attention to detail, and a proactive approach to operational excellence. Joining this team means working on high-visibility initiatives that directly support our mission! As a Brokerage Communications Specialist, you will play a key role in managing the full lifecycle of regulatory customer communications for the broker-dealer and affiliated entities — including Trump Accounts, one of the newest and most nationally visible programs in our product lineup. You will own the day-to-day execution of communications for this work — planning, drafting, routing for approval, and validating delivery — while partnering with senior leadership, who hold the primary relationships with our exte

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Compliance Operations Specialist 1 About the job At Twilio, our mission is to power the future of communications. We believe that communication should be at the heart of every product and customer experience. In this role you will be monitoring the use of Twilio products, voice, SMS and email, to ensure that the traffic on Twilio’s platform is legal, compliant, and wanted. To do this you will also ensure that all traffic is following Twilio’s Voice Policy, Messaging Policy, Acceptable Use policy and meets CTIA requirements. We are looking for someone that is passionate about preventing fraud and abuse. The ideal candidate has some experience in research and investigation skills and enjoys challenging and complex case work. Responsibilities In this role, you’ll: Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matte

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Platforms Knowledge Management team's mission is to ensure Robinhood associates and customers have clear, current, and compliant guidance at their fingertips. We own the knowledge ecosystem — taxonomy, governance, editorial standards, and content lifecycle — and partner closely with CX Strategy, Product, Operations, Compliance, Legal, and Quality to publish SOPs and reusable messaging that are easy to find and use. As a Knowledge & Operational Readiness Lead , you will own the full content and readiness lifecycle across multiple, more complex assigned functions — driving knowledge strategy, leading readiness programs, and making meaningful program-level decisions with limited outside support. You lead cross-functional collaboration across all of your functions simultaneously, influence Product, Engineering, Compliance, and CX partners at all levels, and develop colleagues within the team. This is a role for someone who is equally fluent in SOPs and go/no-go frameworks, and uses AI to rethink what's possible. This role is based in our Denver, CO and Westlake, TX office, with in-person attendance expected at least 3 days per week (W,Th,F) At Robinhood, we believe

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the Team Customer Experience ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs and implements automated support solutions, with the ultimate goal of delivering an outstanding customer experience as reliably and efficiently as possible. About the Role Our team is looking to hire a Manager to lead the expansion of support automation in international markets. This Manager will own the end-to-end strategy and implementation of automated support features across new markets — leveraging DoorDash's extensive automation expertise to drive measurable automated resolution rate while building a scalable foundation for ongoing global expansion. This Manager will serve as the Strategy and Operations (S&O) Expansion Program Lead: the central DRI for developing international automation rollout plans, owning reporting for North Star metric, and working closely with cross-functional partners across Product, Engineering, Analytics, and country teams. This role is a great opportunity for someone who wants to operationalize complex, multi-market solutions and have a direct impact on global support strategy. You're excited about this opportunity because you will… Lead strategy. Define and drive support automation expansion strategy for international markets: determining use cases, prioritization frameworks, and the approach to scaling automations across countries in a repeatable, compliant, and operationally efficient way. Own the metric. Own the goal end-to-end, tracking progress weekly, identifying gaps, and driving corrective action across the cross-functional team. Build the foundation. Build a strong founda

Use Your Power for Purpose Our breakthroughs would not make it to the hands of patients without our pharmaceutical manufacturing team. We rely on a team of dedicated and agile members who understand the importance and impact of their role in Pfizer’s mission. Patients need colleagues like you who take pride in their work and always look to improve outcomes. You will help to ensure that patients and physicians have the medicines they need when they need them. What You Will Achieve Take responsibility for individual contributions to team deliverables, fostering a positive team environment, and representing the work group within department teams. Manage personal time and professional development, prioritize workflow, and assist less-experienced colleagues in prioritizing their tasks. Complete various assignments based on established procedures, identify process improvements, troubleshoot issues, and provide direction and training to team members. Share knowledge within and across multiple work groups. Proactively identify and resolve non-routine problems, making decisions between multiple options in a structured environment. Work under general supervision, independently complete recurring assignments, and refer new or unusual problems to the supervisor. Ensure non-standard work is reviewed for sound technical judgment and adhere to Pfizer standards, guidelines, and values, while training others. Provide input on equipment installation, start-up, operation, and troubleshooting to support new product introductions into sustaining operations. Complete tasks according to Standard Operating Procedures and batch records, using Lean Tools daily to optimize efficiency and drive Continuous Improvement and Zero Defects. Maintain a safety-oriented, GMP-compliant work environment, train colleagues, investigate operational deviations, implement corrective acti

Block builds simple, powerful tools that make progress towards an economy that’s truly open to all. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone. Join us. The Role The Privacy Engineering team was formed to build tools and provide guidance for engineering teams to collect, store, and analyze data responsibly. Security and privacy are closely linked, but where security focuses on the meta level of protecting data and assets as a whole, privacy zooms in to focus on the type of information collected, stored, and used, and how that information may violate expectations or breach trust. Privacy Engineering provides technology and abstraction layers to enable the employees at Block to do their job while being customer-centric and minimizing risks to the individual. Privacy Engineering aims to be a resource and enabler of responsible data use, not a gatekeeper. Our technological solutions are designed to make the most common data use cases easier for the employees at Block, but not to restrict or exclude uncommon data use cases that are responsible and compliant. We promote privacy enhancing technologies. Working with other teams within security, engineering, and legal, we set reasonable expectations for anyone looking to build systems or products at Block. As a Software Engineer on the team at Block, you will build internal products and infrastructure to protect Block’s customers’ privacy and collaborate with many teams across Block, including product engineering teams, privac

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members globally and rapidly growing Over $300 million raised in funding 3,000 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM: The Financial Reporting & Control team is responsible for the preparation of Tide’s key financial reports, as well as implementing and monitoring controls to safeguard the Group’s financial integrity. The team plays a critical role in ensuring the financial data is accurate and complete, compliant with regulations and presented clearly to internal and external stakeholders. ABOUT THE ROLE: As our Senior Financial Controller you’ll report to the Lead Financial Controller and be responsible for our credit products and areas of credit risk at Tide. It’s exciting times here at Tide, we are scaling and developing our product offering at a phenomenal rate! As Senior Financial Controller you w

Job Description About Us OpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the infrastructure that will power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling at a remarkable pace. Our stellar early team comes with experience in companies like J.P. Morgan, Goldman Sachs, FalconX, PayPal, Affirm, Polygon, Kraken, Nium & others. We're backed by Accel, Lightspeed, NfX and other top-tier investors. Role Overview OpenFX processes billions of dollars in transaction volume every month across global corridors. DevOps owns the infrastructure every product runs on, from the cloud foundations through to the delivery path and the recovery posture, for our trading, banking, payments and settlement products. Key Responsibilities Lead and support a DevOps pod of 10+ engineers. You are accountable for the roadmap, the engineering standards and the cloud budget. You create the conditions in which the team can deliver them. Own the resilience of our systems. Design the failover and prove it with regular drills. Own compliant infrastructure: build the controls for DORA, PCI DSS, SOC 2, ISO 27001 and GDPR into the platform itself (IaC policy, least-privilege and just-in-time access, change management, audit logging, data residency). Own the delivery path: CI/CD, environments, artefact and secrets management, progressive rollout and rollback. Our peers should be able to ship when they need to, without filing a ticket. Own observability and support incident response: SLOs for tier-1 services, alerting, fast DevOps escalation support for the on-call team, and blameless post-mortems. Stay close to the work. You know the systems well enough to review a design, help debug an incident and roll up your sleeves when the team needs an extra pair of hands. Lead in service of the team. Clear the path so engineers can do their best