Production Support And Incident Commander Jobs

Incident Commander | SaaS Production Operations Permanent night shift • Individual Contributor • Full onsite – BGC, Taguig This is not an escalation coordinator role. We need someone who can make real-time production recovery decisions when systems fail and customers are already affected. When an incident happens, your job is not: Follow procedure → identify resolver → escalate → wait → send updates. Your job is: Understand what is actually affected → determine the fastest safe recovery path → make the call → direct the teams involved → keep the customer operational → stay on it until production is restored. What this actually looks like EviSmart is a live SaaS platform with multiple applications, services, dependencies and operational workflows. When something breaks, the answer will not always be written in a runbook. You need to be able to determine: What is actually failing? What is the customer impact? Which systems or dependencies are involved? Is the normal recovery path working? How long should recovery reasonably take? Can Production/Application Support restore it? Do we actually need Engineering? Is there a workaround or manual process that keeps the customer operational? At what point do we stop waiting and change the recovery strategy? Different failures have different recovery paths. During the incident, you own the clock and the decision. If the normal recovery route isn't working, we expect you to recognize that quickly and change course rather than continue following a process that is no longer protecting the customer. That can mean restoring the application, rolling something back, implementing a safe workaround, directing Support or Engineering, or switching operations to a manual process while the underlying issue is being resolved. You stay accountable until production is operational again. What we mean by Incident Commander You command both the people and the recovery strategy. Engineering may perform the permanent technical

Incident Manager US Remote CSQ127R151 At Databricks, we are passionate about empowering data teams to tackle the world’s most challenging problems — from bringing the next mode of transportation to reality to accelerating the development of medical breakthroughs. We achieve this by building and operating the world’s best data and AI infrastructure platform, enabling our customers to leverage deep data insights and enhance their business. Founded by engineers — and customer-obsessed — we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. As an Incident Manager, you will lead Databricks’ most critical production incidents while providing clear, accurate, and timely communication to customers, executives, and engineers. You’ll serve as both incident commander and reliability engineer; orchestrating multi-team responses, driving real-time status updates, and partnering with engineering to analyze and prevent failures. Your work will ensure Databricks maintains not only technical resilience but also customer and stakeholder confidence during high-impact events. This role combines operational leadership, technical systems knowledge, and exceptional communication skills. You will be at the intersection of engineering depth and operational clarity, ensuring that every major incident is managed with precision, transparency, and continuous improvement. The impact you will have here: Lead critical incidents — coordinate multi-disciplinary response efforts across Databricks’ cloud-based services to rapidly mitigate impact and restore operations. Drive technical root cause analysis and reliability improvements: collaborate with engineering teams to trace and document underlying causes across distributed systems, services, and data stores. Summarize key learnings, clearly communicate action items, and ensure

Pfizer Singapore is recruiting permanent employees for manufacturing site expansion of Pfizer Asia Manufacturing Pte Ltd (PAMPL) in Singapore POSITION SUMMARY Will be responsible for leading and driving Fire Safety & Emergency Management, Business Continuity Management and Security Management Systems to ensure compliance of all applicable laws and regulations, codes of practices and Pfizer EHS & Security Standards and provide technical guidance to support API plant operations not limited to essential programs such as risk assessment, job safety analysis, contractor safety, working at height, permit-to-work, lockout & tag out, electrical safety, confined space entry, fire safety, loss prevention, emergency preparedness, business continuity planning and physical security. Accountable for Drive Leader Standard Work to ensure compliance with all applicable local laws and regulations. Drive Internal audit to ensure compliance with applicable laws and regulations, Pfizer Global EHS & Security standards and recommended practices. Lead Site Emergency Preparedness and setup Company Shift Emergency Response Teams to respond Site emergency (e.g. fire, gas leak, large spillage, medical emergency) and mitigate the impacts of incident to minimize production downtime. Drive Operational Readiness of Security & Loss Prevention Management System and Programs and develop Business Continuity Management System. POSITION RESPONSIBILITIES Organize and train Shift Site Incident Commanders & Shift Emergency Response Teams (SERTs) and contract security personnel, and conduct performance management review with his/her direct reports (e.g. Contract Shift Security Officers). Ensure business activities are in compliance with all applicable WSH regulation, local fire safety, loss prevention and security laws & regulations, and Pfizer EHS and Global S

Exchange Support team is responsible for maintaining global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading activities). We are adding strong technology focused team members for various position in the Exchange Production Support team. Responsibilities Primary responsibility includes but not limited to User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity. Incident Management: Identification and resolution of production incidents. The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely manner. Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continue to meet ITIL best practice standards, SLA and Client expectations. Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentation. Continuous Improvement: Identify area of improvements, implement process optimization, automation of manual task and improve the service level the team provides to the end users. Required Skills 2+ years of production support experience preferably within the Banking or Financial Service industry. Technical Skills: Experience with UNIX commands in debugging , SQLs and Bash/Python scripting. Previous experience on supporting FIX prot

Exchange Support team is responsible for maintaining global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading activities). We are adding strong technology focused team members for various position in the Exchange Production Support team. Responsibilities Primary responsibility includes but not limited to, User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity. Incident Management: Identification and resolution of production incidents. The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely manner. Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continue to meet ITIL best practice standards, SLA and Client expectations. Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentation. Continuous Improvement: Identify area of improvements, implement process optimization, automation of manual task and improve the service level the team provides to the end users. Required Skills 2+ years of production support experience preferably within the Banking or Financial Service industry. Technical Skills: Experience with UNIX commands in debugging , SQLs and Bash/Python scripting. Previous experience on supporting FIX protoc

What we're doing isn't easy. But nothing worth doing ever is. We envision a future powered by robots that work seamlessly with human teams. We build artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm. As a Field Services Technician , you will be playing a critical role on the Field Services Team. Your work will directly impact clinical operations, ensuring the robotic fleet is well maintained and functional. You will work alongside onsite and engineering staff to execute preventative maintenance and incident triage. You will be the expert technician who is able to handle critical issues that few others can. This position requires a technician who is not afraid to roll up their sleeves and do what is necessary to keep our fleet operating at its maximum potential. Job Responsibilities: Be willing and able to travel <80% of the time in order to support Robot service needs. Conduct routine and incident maintenance for our Robot Fleet. Provide support of Root Cause Analysis for major incidents in the Field. Provide timely repairs and decrease the time our Robots are out of production. Report on critical team metrics such as mean time to repair and first contact resolution rate. Required Experience and Qualifications: Local to Chicago, IL and able to travel within designated region (all expenses paid). <80% travel for site inspections and repairs escalated to engineering. Short-notice travel is required for this role. Read and understand manufacturing work instructions, mechanical assembly drawings and electrical schematics. Work with electrical and mechanical tools (digital multimeter, wire and pcb soldering, electrical terminal crimping tools, hand tools, etc.). Comfortable with basic command line tools. Ability to become vendor credentialed with partner hospitals. 3+ years of work experien

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team & role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Robinhood Command Center (RCC) is a newly formed reliability team that serves as the front line for detecting, coordinating, and mitigating production incidents across Robinhood. As part of Robinhood’s broader reliability initiative, RCC works closely with product engineering, reliability, observability, infrastructure, and business teams to reduce customer impact and shorten incident duration. As a Senior Engineer, you will be part of the founding RCC team, helping define how Robinhood responds to and learns from incidents at scale. This is a highly visible role focused on incident leadership, operational excellence, and reliability tooling. You will not own product services or core infrastructure, but you will own the processes and tools that enable fast, high-quality incident response. This role is based in our New York, New York office, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you'll do: Serve as a senior tech

Job Overview World of Warships is the best naval game around, letting you take command of legendary warships from the period of the 20th century as you battle your way across the open sea with other players. The Deployment Team is responsible for the World of Warships game servers throughout all stages of their lifecycle. Additionally, the team supports the development team by streamlining various processes, including the automation of production environment deployment and the enhancement of development tools. They also handle incident resolution and perform a wide range of other operational tasks. What will you do? Be responsible for the availability, performance, security, and reliability of our game and parts of the infrastructure around it throughout the lifecycle of its services. Optimizing and tuning our highly loaded services. Supporting and developing a large number of automation tools for builds, deployments, and other processes required for our game and related services. What are we looking for? Professional work experience with Linux systems and system administration-related tasks. Development experience in at least one programming language (Python, Golang, or others). Understanding of CI/CD methodologies and experience with tools (for example, TeamCity, Jenkins, GitLab CI, or others). Work experience with version control systems (for example, Git, SVN). Understanding of principles and experience with containerization tools (for example Docker, Podman, LXC, OpenVZ, Jail, or others). Work experience with automation tools (for example, Puppet, Ansible, Fabric, Chef, Salt, Terraform, or others). Experience using Bash for routine operations and automation. Work experience with relational databases (for example, MySQL, PostgreSQL, etc.). Understanding the basic principles of DevOps and SRE methodologies. Understanding the principles and experience with orchestration systems (for example, K8S, Methos/Marathon, Compose, or others). Work experience with message b

About the Team The Global Safety and Security team advances DoorDash through the protection of people, property, operations, brand, and reputation. We deliver value through agility, technology, and a people-first mindset—creating environments where employees and guests feel safe, welcome, and confident. As DoorDash continues to evolve its workplace experience globally, our Corporate Safety and Security team is reimagining how physical security integrates seamlessly into every employee and guest interaction. The Associate, GOC Analyst will play a key role in designing and delivering this next-generation security experience. About the Role We are hiring a GOC Analyst to support DoorDash’s 24/7 Global Operations Center. Reporting to the GOC Manager, this role is responsible for real-time monitoring, incident triage, and operational response to protect DoorDash’s people, assets, and operations. As a frontline operator, you will serve as the first line of defense during emerging incidents—monitoring systems, assessing risk, executing SOPs, and escalating issues quickly and accurately. In addition to core operational response, you will apply foundational analytical skills to validate information, distinguish signal from noise, provide clear operational context that supports timely escalation and informed decision-making. You’ll operate in a high-tempo, follow-the-sun environment where clarity, discipline, and sound judgment are critical to maintaining operational resilience. You are excited about this opportunity because you will… Operate the GOC in Real Time: Monitor dashboards, alerts, inbound reports, and open-source signals to identify security, safety, and operational incidents as they emerge. Execute Incident Response with Precision: Triage incidents, follow established SOPs, and support incident command activities through accurate documentation, coordination, and information validation. Maintain Situational Awareness: Track ongoing incidents, relevant global events

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About The Opportunity The Asset & Earn Team 2 is responsible for building and scaling next-generation earn and lending solutions at one of the world's largest crypto exchanges. As a developer on this team, you will work on Simple Earn, Flash Earn (including Jumpstart), Loan products, and Stablecoin Yield features — powering millions of users' passive income journeys in the crypto ecosystem. What You'll Be Doing: Design and develop high-performance, high-availability backend services for Simple Earn, Flash Earn, and Loan products Build and maintain the Jumpstart subscription and allocation system for new token launches Design and implement backend systems for stablecoin yield distribution and settlement Work closely with Product, Design, Risk, and Quant teams to deliver innovative earn and lending features Participate in on-call production support and incident response to ensure platform stability What We Look For In You: Proficient in AI-assisted development tools such as Codex and Claude Code — mandatory requirement to boost engineering productivity and iteration speed Mini

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. Key Responsibilities: Own and enhance the reliability, scalability, security, and operational readiness of production and non-production environments. Build and maintain Infrastructure as Code (IaC), configuration management, CI/CD pipelines, deployment automation, and operational tooling. Collaborate with Engineering, Product, QA, Security, and Cloud teams to support releases and production deployments. Implement and improve monitoring, observability, logging, alerting, and incident response processes. Troubleshoot issues across Linux and Windows systems, networking, DNS, SSL/TLS, web servers, databases, APIs, and cloud platforms. Support cloud migration, platform modernization, vulnerability remediation, patching, disaster recovery, and operational documentation. Participate in production support, incident management, root cause analysis, and continuous service improvements. Design, develop, test, and deploy new product features and enhancements. Utilize AI-assisted development tools for code generation, refactoring, testing, and documentation while adhering to engineering best practices. Key Skills: 8+ years of exper

Opportunity Overview: We are seeking a Lead Software Engineer to join our Integrations team. In this role, you will be designing, developing, and scaling highly available healthcare integration systems supporting prior authorization workflows across providers, payers, and delegated entities. You'll direct a fast-paced, autonomous,agile team of software engineers in the design, development, and operational support of a growing enterprise integration platform. This is an opportunity to drive technical excellence at the intersection of healthcare interoperability and modern distributed systems. What you’ll do: Technical Leadership: Provide technical leadership across architecture, system design, platform scalability, reliability, and operational excellence. Platform Engineering: Design and build scalable, resilient, and high-performing systems that support critical business workflows and enterprise integrations. Integration Solutions: Lead the development and maintenance of secure integrations with internal and external platforms, partners, and third-party systems. Cloud & Automation: Drive cloud infrastructure, deployment automation, and software delivery practices that enable reliable and efficient releases. Distributed Systems: Design and support event-driven and distributed architectures that enable scalable and fault-tolerant processing. Operational Excellence: Establish monitoring, observability, and incident response practices to ensure system reliability, performance, and availability. Quality Engineering: Champion automated testing, quality assurance, and engineering best practices throughout the software development lifecycle. Production Support: Lead the resolution of complex production issues and drive continuous improvement in platform stability and operational efficiency. Cross-Functional Collaboration: Partner with product, operations, data, security, and business stakeholders to deliver solutions aligned with organizational goals. Agile Delive

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. As a member of the Production Operations Engineering team within the platform technology group, you will help keep key user experiences on the platform available, resilient and high performing across time zones and critical business periods, while continually enabling our service teams to deliver new and exciting products and technical features. The team is trusted to respond when production services need support, including through rotational on-call, incident response and urgent operational escalations. You will be empowered to define and lead technical initiatives, helping identify and proactively drive improvements in process, technology and production operations supporting millions of users. This Staff individual contributor role carries broad technical ownership: a recognized expert and hands-on system architect whose decisions shape reliable production services across multiple partner teams. The ideal candidate brings deep full-stack engineering and production experience, strong automation instincts, cloud/container operations expertise, incident leadership, and curiosity for using AI-assisted workflows to improve operational quality, release confidence and delivery speed. Responsibilities: Lead application operations and production support for internal and

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Our transport network serves the needs of millions of people every day who want to get from one place to another using Lyft cars, bikes and scooters, or on foot in the most efficient way. To serve these needs, we need to suggest the fastest, most affordable and safest routes. We are hiring a Machine Learning Engineer to join our Routing team. Our team builds and maintains Lyft's system responsible for providing routes for every ride request on our platform. We process millions of route requests per day and low latency, high reliability and high accuracy are paramount for our success. If you are a critical thinker with experience in machine learning workflows and writing reliable code, passionate about solving business problems using data and working in a dynamic, creative, and collaborative environment, we are searching for you. Our technology stack runs on AWS, Kubernetes, Go, Python/C++, Apache Airflow, Flink, and Kafka. We use AI to improve development productivity, optimize customer support workflows, and enhance operational efficiency — all without compromising code quality or security. In this role, you will work with incredibly passionate and talented colleagues from software engineering, machine learning and data science on building rideshare experiences that delight millions of riders and drivers. Responsibilities: Perform data analysis and build proof-of-concept to explore and compare ML and non-ML solutions Be able to make effective tradeoffs between model accuracy, its productization complexity and runtime performance Develop statistical, machine learning, or optimization models Write production quality code that can scale well to serve millions of requests per day Participate in code reviews, design reviews, production on-call support and incident triaging process

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. We are hiring a Machine Learning Engineer to join our ETA team. Our team builds and maintains Lyft's system responsible for estimating/predicting ETAs for every ride request on our platform. ETAs play a critical role in matching decisions, pricing estimates and overall user experience. Low latency, high reliability and high accuracy are paramount for our success. If you are a critical thinker with experience in machine learning workflows and writing reliable code, passionate about solving business problems using data and working in a dynamic, creative, and collaborative environment, we are searching for you. Our technology stack runs on AWS, Kubernetes, Go, Spark, Python and Apache Airflow. In this role, you will work with incredibly passionate and talented colleagues from software engineering, machine learning and data science on building rideshare experiences that delight millions of riders and drivers. Responsibilities: Perform data analysis and build proof-of-concept to explore and compare ML and non-ML solutions Be able to make effective tradeoffs between model accuracy, its productization complexity and runtime performance Develop statistical, machine learning, or optimization models Write production quality code that can scale well to serve millions of requests per day Participate in code reviews, design reviews, production on-call support and incident triaging process. Write well-crafted, well-tested, readable, maintainable code Experience: B.S., M.S., or Ph.D. in Computer Science or other quantitative fields or related work experience 3+ years of Machine Learning experience Nice-to-have: Experience with big data processing / distributed data pipelines and tools such as Apache Airflow and Spark Ability to work in distributed teams spread across time zones. (North America and