Program Operations Lead Consultant Jobs

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As Senior Technical Program Manager for the Human-in-the-Loop (HITL) Operations , you will own the end-to-end lifecycle of Roblox's AI data labeling and model evaluation ecosystem. This is a high-leverage, high-ownership role at the intersection of Research, Engineering, and Operations. You will scale our data operations that is handling million of items evaluated annually today with projection of 4x the current volume by 2030, managing a multi-million annual budget and a distributed workforce of 100+ remote contractors — all while driving the platform evolution from manual workflows to AI-assisted, LLM-accelerated operations. This is a rare opportunity to build the data infrastructure that directly determines the quality of Roblox's AI models across creator tools, content discovery, in-experience AI, and 3D generative content — at the exact moment when human judgment is the critical ingredient for getting these models right. You Will Lead data programs end-to-end. Own the full lifecycle of labeling and model evaluation workflows across Roblox's AI teams — from translating ambiguous ML requirements into structured annotation tasks, to overseeing contractor execution, quality review, a

Consumer Operations, Program Manager - Stripe, LLC - New York, NY Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Lead or collaborate with cross-functional teams, including Product, Engineering, Legal, Compliance, Support, Operations Technology, and Vendor Management, to define operational requirements for new Link/Crypto onramp products, features, and experiments. Partner with Product and Engineering teams to design and implement the infrastructure and tools needed to support operational workflows. Represent the interests of users in product development discussions and advocate for solutions that improve the consumer experience. Develop customer support strategies and implement tools to enhance self-service options for users. Ensure operational processes and product features comply with applicable local laws, regulations, and consumer protection requirements. Monitor and analyze operational metrics, driving continuous improvements to meet key performance objectives, such as consumer satisfaction, contact rate, and service-level agreements (SLAs). Who you are Minimum requirements Must have a Bachelor's degree or foreign equivalent in Business, Management, Economics or a related field, plus 5 years of post bachelor's progressive experience in Operations. Must also have each of the following: 5 years experience pulling data, creating queries and analyzing large datasets using SQL. 4 years experience leading end-to-end execution

At Asana, security is foundational to our mission of helping humanity thrive by enabling the world's teams to work together effortlessly. Our security team protects Asana's employees, users, and customers by proactively addressing threats and fostering a culture of security throughout our product and operations. We are looking for a collaborative, innovative Group Tech Lead to join our security organization in Warsaw. This is a senior technical leadership role that sits at the intersection of offensive and defensive security — a true purple team visionary who will design and drive Asana's threat operations strategy from the ground up. You will set the long-term technical direction for how we detect, emulate, respond to, and continuously improve our defences against real-world adversaries. This role is based in our Warsaw office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do, and your recruiter can share more about the in-office requirements. We offer a Contract of Employment (UoP) for our employees in Poland. What you’ll achieve Purple Team Strategy & Technical Leadership: Define and own the technical strategy for a fully integrated purple team function, bridging offensive (red team) and defensive (blue team) capabilities into a cohesive, intelligence-driven program. Adversary Emulation: Design and implement a structured adversary emulation programme based on real threat intelligence, ensuring red team exercises directly improve blue team detection and response playbooks while establishing continuous feedback loops. Security Maturity & Industry Standards: Lead Asana's security maturity journey, defining a roadmap that progressively advances capabilities toward frameworks and standards such as NIST CSF, ISO 27001, SOC 2, and MITRE ATT&CK maturity l

Datadog's Technical Solutions (TS) organization is one of the largest organizations in the company — spanning Sales Engineers, Technical Account Managers, Enterprise Customer Success Managers, Technical Support Engineers, and Solutions Architects who work with prospects and customers across every stage of their journey with Datadog. Technical Solutions Operations (TSO) exists to make that organization faster, smarter, and more scalable. We build the systems, analytics & programs that give TS teams more leverage — and we measure our success by the business outcomes we drive, not the projects we complete. The programs this team runs touch every function in TS, and the operating model you build will define how that scales. We're looking for a Director of Technical Program Management to lead the TSO Program Management team. This role sits at the intersection of strategy and execution: you'll own the programs that shape how TS operates at scale, lead a team of technical program managers, and serve as a peer to the Directors and VPs who run the teams you support. Your counterparts are leaders overseeing hundreds of customer-facing technical professionals, and your role is to successfully interface with each organization with proactive solutions on how your team can help them be more effective. This is a rare opportunity to lead a function where the output isn't a deliverable, it's organizational capability. If you want to build something that compounds across an entire organization, this is the role. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do Run the PMO as a business impact function. Own the PMO operating model end-to-end, including intake, prioritization, scoping, execution, and impact measurement — with every program directly linked to measurable bu

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe MALPB operates in a highly complex, fast-moving regulatory environment. The Risk and Compliance team is responsible for ensuring that our expansion is grounded in a bulletproof governance framework that matches the speed of our technology. Having successfully established our foundational ERM policies, taxonomy, and risk registers, we are entering the integration phase. This team is building the future of "AI-Native" risk management—where governance frameworks are embedded into daily business operations through automated data pipelines, machine learning, and LLM orchestration. What you’ll do As the sole dedicated ERM Lead for Stripe MALPB, you will own the enterprise risk program end-to-end. This is a unique hybrid role designed for a technically fluent risk architect. Roughly 1/3rd of your time will be dedicated to ERM Integration and Execution: rolling out our mature risk framework to the First Line (1LoD), running the RCSA cycle, managing the control library, and synthesizing risk scorecards for executive and Board-level reporting. Roughly 2/3rds of your time will be dedicated to AI and Control Automation Design: acting as a hands-on developer to build and scale LLM tools, automated evidence-collection scripts, and real-time monitoring workflows that eliminate manual compliance overhead. Responsibilities ERM Framework Integration & Execution (1/3rd) Enterprise Rollout: Drive the cross-functional implementation and adoption o

About the Team The Search research team focuses on building the systems that help AI systems find, retrieve, and use information from the world. We aim to make answers more useful and grounded for more than a billion ChatGPT users. About the Role We’re looking for a Technical Program Manager to lead a broad portfolio of research and engineering programs that power search. You’ll partner closely with researchers, engineers, and product leaders to turn ambitious goals into clear plans, resolve dependencies, and move complex technical work forward. This role combines technical depth, product judgment, and hands-on execution. You’ll work across retrieval, indexing, and model improvements, while collaborating with policy, legal, and external data partners. You’ll help teams make informed tradeoffs and build practical ways of working that support a fast-moving research environment. This role is based in San Francisco, CA. In this role, you will: Lead programs across model training, retrieval, large-scale indexing, and search infrastructure. Translate evolving goals into prioritized workstreams with clear owners, milestones, dependencies, and resource needs. Partner with research, engineering, and product leads to define requirements and make tradeoffs across scope, quality, performance, timelines, and cost. Establish program success metrics and use them to guide priorities and track improvements in coverage, answer quality, responsiveness, and trust. Identify technical and cross-functional risks early, drive blockers to resolution, and communicate progress and decisions clearly to teams and leadership. Coordinate with product, policy, legal, and external partners on data access, use, and presentation, helping teams resolve decisions that span technical and non-technical domains. Manage dependencies with data providers and build repeatable processes that help research and engineering teams execute effectively as the search effort grows. You might thrive in this role if you

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe’s Design organization builds the product and brand experiences that millions of businesses and developers rely on. We’re a cross-functional, global organization of product designers, content designers, design researchers, design systems engineers, motion designers, and design program specialists. Our mission is to make economic infrastructure simple and accessible. Design plays a central role by making complex flows understandable, crafting clear product language, and building consistent systems that scale. The Design Operations team leads Design’s business operations, runs cross-organizational programs, and builds the systems that help teams collaborate and produce high-quality work. Design Program Managers guide complex programs through the design lifecycle and apply design thinking to our operating model. They prototype and iterate on how our team works. We’re looking for a Design Program Manager to partner with the Research team. This full-time role reports to the Head of Design Operations. What you’ll do Responsibilities Lead and build programs for the Research organization. Develop and implement processes and resources that support impactful research and scale the use of user insights across Stripe. Improve our operating model and processes, including automating tasks, improving workflows, and developing repeatable methodologies. Measure the impact of these changes. Prepare researchers to use agentic workflows, including des

About the Team OpenAI's Industrial Compute organization is building the world's most advanced AI infrastructure ecosystem. In partnership with leading cloud providers, hardware manufacturers, utilities, construction partners, and internal engineering organizations, we are delivering hyperscale AI campuses that power the next generation of frontier AI models. Infrastructure Delivery Operations sits at the center of this effort. Our team develops the operating model that connects infrastructure strategy, supply planning, manufacturing operations, and delivery into a single, integrated system that enables OpenAI to deploy AI infrastructure predictably at scale. We partner across Hardware Engineering, Network Engineering, Capacity Delivery, Hardware Operations, Security, Finance, Strategic Sourcing, and external infrastructure partners to create a single, integrated view of program health. Through governance, operational analytics, executive reporting, and scalable operating mechanisms, we enable leaders to proactively manage risk, optimize capacity, and deliver infrastructure predictably at Industrial Compute speed. About the Role We are seeking a Technical Program Manager, Infrastructure Delivery Operations to drive integrated strategy and delivery across OpenAI's rapidly expanding AI infrastructure portfolio. This role sits at the intersection of infrastructure strategy, New Product Introduction (NPI), supply planning, manufacturing operations, and infrastructure delivery. You will lead highly cross-functional programs spanning engineering, supply planning, manufacturing, logistics, construction, commissioning, and operations, ensuring technical and operational dependencies remain synchronized from planning through production readiness. Beyond driving program execution, you will leverage operational insights to improve capacity planning, infrastructure strategy, and deployment readiness. You will also help operationalize new technologies and suppliers by partnering w

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Collaborate with cross-functional teams to build and scale operational infrastructure that supports the launch of innovative products, ensuring a seamless user experience Design the playbook to execute against operational requirements and deliver a best-in-class user experience Lead multiple projects simultaneously, managing timelines, resources, and stakeholder expectations to deliver impactful results that align with organizational goals Identify and drive process improvements alongside product and engineering teams, focusing on automation opportunities, public document enhancements, and self-serve capabilities that enhance efficiency and effectiveness in workflows Engage with stakeholders across the organization to explore new strategic initiatives, closing gaps related to user experience and compliance while driving overall operational excellence Collaborate with cross-functional teams to build and scale operational infrastructure that supports the launch of innovative payments and business funding products, ensuring a seamless user experience Design the SOPs of technical product support, including API troubleshooting, to execute against operational requirements and deliver a best-in-class user experience securing customer retention objectives for new product releases Lead multiple cross-functional projects that enable the launch of new products and features Simultaneously, managing timelines, resources, and stakehol

About the Team OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for a Support Program Manager to join our Support Delivery team. This role is an exciting opportunity to help define and implement foundational support practices that will scale with OpenAI’s growth. You will lead efforts to establish new operational frameworks, driving process alignment with various internal teams, and leading tooling and automation projects. This position offers the chance to make a significant impact in shaping customer experience while collaborating across multiple teams. We’re looking for people who thrive at the intersection of project management, systems building, data science/data engineering/software engineering, team enablement, and customer advocacy – and enjoy working cross-functionally in a fast-paced, evolving environment. This role is based in San Francisco, CA, and follows a hybrid work model of 3 days in-office per week. Relocation assistance is available. In this role, you will: Lead support delivery programs for Tier 3 frontline delivery for our most strategic customers, including productivity and workflow improvements, team operations, and knowledge management for the Support Delivery team Partner with Support Delivery and cross-functional leadership to define the experience, stand up the program, manage pilots and rollout, and ensure premium operations and playbooks st

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are Are you focused and committed to helping people? Do you love to problem solve issues for customers? How would you like to be part of a fast growing team with the ability to learn and develop new skills?The Team Lead will support customer requests related to Justworks’ Ancillary benefits, ensuring the team is supported through ongoing training and assistance with complex issues. They will work closely with the Benefit Operations Manager to highlight trends and opportunities for process improvements. This position will be responsible for ensuring the day-to-day productivity and support of a number of different processes related to benefit operations. The Team Lead will work closely with Sales, Customer Support, Engineering, and Legal teams at Justworks. The ideal candidate will have a desire to help others, a curiosity to learn, and an interest in supporting and mentoring others. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Read more here . Your Success Profile What You Will Work On Day to day Partnerships

The Global Field Readiness team at Asana is building the foundation for how our revenue organization learns, grows, and performs . We are looking for a strategic, detail-oriented leader to own the end-to-end strategy for how frontline sales managers develop their leadership capabilities and how individual contributors chart clear, motivating career paths within Asana's sales organization. This is a high-impact, senior individual contributor role—you won't manage a team, but you will influence hundreds of people across the globe. You'll partner closely with Sales Leadership, HR Business Partners, and Learning & Development to design and deliver programs that are grounded in data, loved by participants, and measurably tied to business outcomes. This role is based in our Chicago offic e with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays depends on the type of work you do and the teams with which you partner . If you're i nterviewing for this role, your recruiter will share more about the in-office requirements . What you’ll achieve Program Ownership: Design and own Asana's global sales manager development program—from new manager onboarding through ongoing leadership coaching and cohort-based learning. Career Architecture: Build and maintain a clear, transparent career framework for all sales roles, including leveling rubrics, competency models, and progression criteria. Strategic Collaboration: Partner with Sales Leadership to identify skill gaps, prioritize development needs, and build scalable solutions that work across regions and time zones. Content Innovation: Create and curate content—workshops, e-learning modules, manager guides, and 1:1 toolkits—that drive real behavior change rather than just knowledge transfer. Measurement Strategy: Define leading and lagging indicators for every program you own (from participan

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Risk Program Management Office is a unique role that sits at the intersection of Operations, Go To Market (GTM), and Risk Compliance teams. Our mission is to enable users to seamlessly meet evolving compliance standards in a complex regulatory environment by bringing the right set of cross-functional stakeholders to enable their success. As an enablement function, we work with many teams including Operations, Product, Eng, GTM, and others. We are expanding our scope into one of Stripe's most consequential strategic priorities and launching in new markets. This work is new, fast-moving, and high-ambiguity — and we're looking for someone who thrives in exactly that environment. If you enjoy working on high-impact projects on a global scale, building programs from the ground up, and operating at the intersection of compliance, strategy, and execution — you'll love this role. What you'll do New Markets Program Management Own end-to-end program management for new markets across Stripe's roadmap, focusing on APAC region Drive operational readiness across workstreams, tracking milestones, surfacing risks, and unblocking dependencies Navigate high ambiguity — this is a 0→1 space where you will be expected to figure out the right approach, not wait for one to be handed to you Build repeatable frameworks, playbooks, and reporting standards to support a growing and complex portfolio of markets Cross-Functional Leadership

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Risk Operations Enablement team sits within the Risk Operations org and is responsible for building and operating the core business and strategic programs that are critical to Risk Operations. These programs range from operational excellence initiatives to high-priority, cross-functional initiatives that typically require partnering across broader Risk (e.g., Risk Product) and risk-adjacent (e.g., Policy) teams. More specifically, we both lead initiatives to make step changes in the Risk User Experience and devise and execute strategies to ensure that a wide range of missing-critical business processes are effective at achieving our dual goals of preventing bad actors from exploiting our systems and delivering an exceptional user experience for legitimate users. What you'll do You'll partner cross-functionally across Risk (e.g., Risk Product) and Risk-adjacent (e.g., Policy) teams to lead ambiguous, high-priority problem spaces that change the trajectory of Risk Operations. You'll also partner across Risk Operations to deliver and measure processes that enable operational excellence at scale within the Risk Operations org. Responsibilities Lead complex global programs, from initial scoping to design and execution and work on high-impact strategic initiatives Collaborate with multiple stakeholders across Risk Operations, Risk Product, Risk Eng, and other stakeholder teams (e.g., Policy, Data Science) to prioritize and maximize the i

About the Team The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re seeking a Program Manager to lead support readiness and operational programs for OpenAI’s cloud and strategic partnerships. You’ll work closely with Engineering, Product, Support Delivery, and external partners to translate complex technical and business requirements into scalable customer support experiences. This role will help define how we support customers across partner ecosystems, from launch planning and issue-routing workflows to escalation management and ongoing operational improvements. In this role, you will: Lead support readiness for new and existing cloud and strategic partnerships, including launch planning, operational design, and ongoing program execution. Partner closely with Engineering, Product, go-to-market teams, and external partners to develop support models for technically complex products and integrations. Define partner-specific customer journeys, support workflows, escalation paths, ownership models, and cross-company handoffs. Identify operational and technical risks, align stakeholders on solutions, and drive improvements that strengthen the customer experience. Establish clear success metrics and operating rhythms to monitor partnership health, launch readiness, and support performance. Use AI and automation to improve partner-related support workflows and scale operations effectively. You might thrive in this role if you: Have 8+ years of experience