Senior Application Suport Engineer Jobs

As a Senior Application Support Engineer you will play a critical role in ensuring the operational efficiency, stability and availability of complex application systems. You will contribute significantly to operational success, refine your expertise in incident management and DevOps and leave a lasting impact on the delivery of inventive solutions to our clients. Job responsibilities You will use your skills in incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions. You will understand complex application systems and find your way through them to debug a business impacting issue. You will follow standards and best practices to bring operational efficiencies, stability and availability of the system. You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in a collaborative, value-driven teams to build innovative customer experiences for our clients. You will leverage your knowledge regarding the different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents. You will efficiently use DevOps tools and practices to deploy and run software. You will act as a mentor for less experienced peers through both your technical knowledge and leadership skills. You will apply the latest technology thinking from our Technology Radar to solve client problems. Job qualifications Technical Skills You have experience working on programming languages such as Java or .Net, an understanding of cloud platforms such as AWS, Azure or GCP and scripting languages such as Python or Powershell. You have a high-level understanding of various architectures such as monolithic, N-tier, layered, microservices and serverless. You must possess strong debugging and triaging skills to troubleshoot code effectively. You have experience working with relatio

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Senior Application Support Engineer Location: Sydney, Australia Work Model: On-site Are you ready to optimize the systems driving a global enterprise software leader? Resolve critical system challenges, keep foundational applications running flawlessly, and gain deep expertise in enterprise automation. ABOUT THE TEAM The Appian Business Technology team is the strategic engine driving our internal corporate infrastructure forward. We build, optimize, and scale the mission-critical systems that empower Appian employees globally, ensuring our internal operations mirror the high-performance capabilities of our market-leading technology. THE OPPORTUNITY This is a high-impact opportunity for an experienced technology professional to lead the support and evolution of applications built on Appian’s advanced platform. You will solve complex technical challenges, drive best practices, and influence solutions across AI-Powered Process Automation and Enterprise-Grade Orchestration. You’ll partner with developers and business stakeholders across CRM and HR domains while providing technical leadership. The role offers meaningful ownership, cross-functional influence, and the opportunity to shape scalable, reliable solutions in a collaborative, in-person environment. WHAT YOU'LL DO Investigate & Resolve Issues: Analyze complex system anomalies and support requests from global end users, providing rapid workarounds and executing data analysis to isolate root causes. Lead Production Resolution: Take ownership of active production incidents, coordi

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for VMware, Oracle, SAP, JD Edwards and Microsoft. We have an immediate need for an experienced VMware L3 Support Engineer: Occasional after hours, weekends and holidays support for urgent customer issues. Must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues. Ability to troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems. Work as part of a global team ensuring effective collaboration to help resolve customer issues in a 24x7 follow the sun support model. Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases. Provide when requested root cause analysis for technical issues. Assist with creating and maintaining relevant knowledge articles. Work with other internal stakeholders as needed to enhance the overall customer experience. Strong analytical and problem-solving skills Promote best practise and new methodologies Role skill requirements: Minimum 5 years’ experience across VMware core technologies at a senior support level. Experience in handling critical customer situations. Knowledge of NSX-T Architecture: Understanding Managers, Controllers, Transport Nodes, Edge Nodes, TEPs. Understanding of Logical Switching & Routing: Segment creation and man

The Role As a Senior Application Security Engineer, you will provide hands-on technical delivery for the migration of Web Application Firewall (WAF) capabilities to Cloudflare and/or Akamai. You will work closely with architecture, security, network, and application teams to execute migration waves, onboard applications, implement security policies, and support successful cutovers. You will play a key role in validating functionality, security, and performance, resolving technical issues, and supporting post-migration stabilization across complex enterprise environments. What You’ll Do Deliver end-to-end WAF migrations to Cloudflare and/or Akamai, including configuration, application onboarding, and deployment. Implement and tune WAF security policies, rules, and controls in line with application and security requirements. Execute DNS and traffic-routing changes and support integrations required for successful application migration. Perform testing, troubleshooting, and validation to confirm functionality, security, and performance throughout migration waves. Partner with architecture, security, network, and application teams to support cutover activities, resolve technical issues, and stabilize services following migration. What We’re Looking For 10+ years of relevant experience in network security, application security, infrastructure engineering, or related technical roles, with substantial hands-on WAF experience. Strong hands-on experience configuring, migrating, and supporting enterprise WAF technologies, ideally Cloudflare and/or Akamai. Practical knowledge of DNS, HTTP/HTTPS, TLS, traffic routing, application delivery, and web security concepts. Experience implementing and tuning WAF policies and security rules, troubleshooting application traffic, and resolving migration or production issues. Demonstrated experience working collaboratively with architecture, security, network, and application teams to deliver complex technical changes. Bonus Points For Expe

Leidos is seeking an experience Cloud Engineering Lead to join our Defense Enclave Services (DES) team, who will support an extensive digital modernization program critical to Defense Information Systems Agency (DISA) and Department of Defense (DoD) Fourth Estate Agencies. The Senior Cloud Engineer will design, develop, configure, and deploy IaaS/PaaS and SaaS services within the Azure Cloud to fulfill end user requirements. The position will support multiple engineering projects modernizing the DoD Environment, including the migration of applications from on-premise to the cloud and zero-trust network initiatives. Engineering efforts will include design, deployment, test, and migration of the solutions the candidate develops. PROGRAM Link: www.leidos.com/des JOB LOCATION : Remote (Onsite at Ft. Meade as needed) CLEARANCE REQUIREMENT : Must possess an Active SECRET or above DoD clearance to be considered. (US Citizenship required) Primary Responsibilities Provide thought leadership and mentoring to team of cloud engineers, including frequent collaboration with the other technical team leads and solutions engineers Design and deploy as code system architecture for IaaS/PaaS/SaaS services in the Azure Cloud Provide inputs to the design of the enterprise’s cloud and mission architecture Evaluate and support application architectures across platforms to ensure alignment to cloud and application modernization strategies, capabilities and requirements Continually identify opportunities for improvement, including innovations aimed at improving the user experience, improving efficiencies, and lowering sustainment costs Enforce security best practices and guidelines, leveraging knowledge of security policies, network security,

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the Role At Sentry, Support is an engineering discipline. Our customers are the greatest technical minds in the world—developers at elite enterprises building the future of software—and they deserve answers that go deeper than a knowledge base link. We are architecting the Technical Support engine . We’re looking for a veteran engineer to help us redefine the standard of technical support by combining deep human expertise with autonomous agentic systems. You are a debugger of both code and systems. You will treat support volume as a data signal to build automated resolution paths, ensuring our human engineers only touch the most complex, high-impact architectural puzzles. Sentry Support Engineers aren't just clearing queues; they are Orchestrators . You will engage with our users across GitHub, Discord, and our internal systems, while acting as the Technical Lead for our Agentic Ops. You ensure that when a developer asks a complex question, our systems have the right context and a seamless "Human-in-the-Loop" path to you when deep, nuanced expertise is required. In this role you will Master the Sentry Ecosystem & Support Elite Developers Deep-Dive Debugging: Perform root-cause analysis on complex issues and distributed tracing gaps across polyglot environments. Support the Great Minds: Act as a strategic consultant for senior engineers at our largest enterprise customers, solving high-stakes architectural challenges that push the boundaries of observability. Troubleshoot SDK Implementations: Go deep into the source code of Sentry’s SDKs to help developers instrument complex frameworks and custom environments. Engin

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the Role At Sentry, Support is an engineering discipline. Our customers are the greatest technical minds in the world—developers at elite enterprises building the future of software—and they deserve answers that go deeper than a knowledge base link. We're looking for an APAC Technical Support Engineer based in Australia to join our global Support Engineering team. This role is designed to overlap with our San Francisco headquarters; Monday thru Friday 9AM-5PM AEST. We are architecting the Technical Support engine . We’re looking for a veteran engineer to help us redefine the standard of technical support by combining deep human expertise with autonomous agentic systems. You are a debugger of both code and systems. You will treat support volume as a data signal to build automated resolution paths, ensuring our human engineers only touch the most complex, high-impact architectural puzzles. Sentry Support Engineers aren't just clearing queues; they are Orchestrators . You will engage with our users across GitHub, Discord, and our internal systems, while acting as the Technical Lead for our Agentic Ops. You ensure that when a developer asks a complex question, our systems have the right context and a seamless "Human-in-the-Loop" path to you when deep, nuanced expertise is required. In this role you will Master the Sentry Ecosystem & Support Elite Developers Deep-Dive Debugging: Perform root-cause analysis on complex issues and distributed tracing gaps across polyglot environments. Support the Great Minds: Act as a strategic consultant for senior engineers at our largest enterprise customers, solving high-stakes archite

About the role We are looking for a Sr. Full Stack Application Security Engineer with deep expertise in mobile application security to join our Product Security team. This role is hands-on and impact driven. You will work directly with mobile, backend, and platform engineering teams to identify, prevent, and remediate security issues across our iOS, Android, API, and backend systems. You will operate close to the code and close to the product. That means reviewing architectures across the stack, influencing secure design decisions early, and helping teams ship features safely without slowing delivery. This role is for someone who understands how modern distributed systems and mobile apps are built, deployed, and attacked in real-world environments. While mobile application security is a core focus, you will be part of a team that owns security posture across the full application stack including APIs, backend services, identity and authentication flows, and CI/CD pipelines. In this role, you can expect to Build and improve security capabilities, automation, and guardrails for mobile applications and backend/API services Perform application or API/backend penetration testing Identify, triage, and help remediate vulnerabilities across Chime products Partner closely with engineering and product teams to embed security into the development lifecycle across mobile apps, APIs, and backend services Perform architecture and code reviews across the stack (iOS/Android, APIs, backend) with a focus on secure data storage, authentication, authorization, secure communication, and session/token handling Leverage AI to accelerate security workflows (e.g., code review support, triage, threat modeling), and partner with teams building AI-enabled features to define and implement production-grade AI security controls To thrive in this role, you have 5+ years of experience in application security, with strong hands-on experience across both mobile and backend systems Ha

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU Box IT End User Services' primary role is to provide technical services and support to all employees world-wide. We provide major services such as: desktop and audio video support, new hire on-boarding, advanced application configuration and event support. Our vision is to deliver end user solutions, capabilities and experiences that bring out the ultimate potential of every employee. Our team values: Be passionate to deliver great service, pursue growth and development, and build a positive team spirit. The Senior IT Support Engineer will join a global team comprised of the most talented IT professionals in the industry. As a Senior Support Engineer, you will manage and resolve an array of mobile, desktop, audio/vi

WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. WHY BOX NEEDS YOU: Box IT End User Services' primary role is to provide technical services and support to all employees world-wide. We provide major services such as: desktop and audio video support, new hire on-boarding, advanced application configuration and event support. Our vision is to deliver end user solutions, capabilities and experiences that bring out the ultimate potential of every employee. Our team values: Be passionate to deliver great service, pursue growth and development, and build a positive team spirit. The Senior IT Support Engineer will join a global team comprised of the most talented IT professionals in the industry. As a Senior Support Engineer, you will manage and resolve an array of mobile, desktop,

Job Summary The Senior Application Engineer (AE) serves as a product-focused technical expert and strategic partner to customers, Sales, and Product Management, driving adoption and revenue growth for Phoenix Contact’s Industrial Ethernet portfolio. Leveraging deep product and application expertise, this role identifies, develops, and converts sales opportunities into high-value, product-aligned solutions, influencing specification decisions and delivering measurable business outcomes. The Senior AE leads complex customer engagements centered on the application, positioning, and integration of Industrial Ethernet products, including network system architecture design, solution development, and advanced troubleshooting. This role is primarily focused on pre-sales engineering of customer network solutions, delivering product-centric training on network technologies and industry applications, and providing Level 3/4 technical support across the networking portfolio managed by the U.S. organization. Additionally, this position plays a critical role in advancing Phoenix Contact’s industrial networking and critical infrastructure product strategy by enabling internal and external stakeholders—including sales teams, channel partners, and customers—while supporting the broader ecosystem of aligned technologies (e.g., cloud platforms, software solutions, and integration partners). Operating with a high degree of independence, the Senior AE also serves as the voice of the customer, providing actionable market and application insights to Product Management to help shape product roadmap decisions, portfolio positioning, and go-to-market strategies. Responsibilities Lead complex, product-centric technical engagements with customers, including Industrial Ethernet network architecture design, product configuration, cybersecurity integration, and advanced troubleshooting aligned to portfolio capabilities Serve as a subject matter expert for the Industrial Ethernet

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s Senior Application Engineer, Zuora Billing About the job This position is needed to join our Enterprise Application Development and Operations team as senior Application Engineer who is responsible for design, configure, develop and test Zuora billing to support the requirements of the Finance, quote, Billing, AR, Revenue, Collections & Accounting teams. The ideal candidate should be a self-starter, have a solid analytical mindset, excellent interpersonal communications, diligent time management skills, be team-oriented and have a strong work ethic. The candidate should be able to conduct design workshops with the business, build a prototype of the system for demos before the start of the development phase. Should be able to mentor a couple of junior consultants under him/her. Should be able to work well under pressure to meet ongoing and overlapping deadlines within short time constraints. This role is expect

At Rockstar Games, we create world-class entertainment experiences. Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar is on the lookout for a passionate Senior Security Platform Engineer who is skilled at diving into complex software designs to identify security flaws and vulnerabilities. This is a full-time, in-office position based out of Rockstar’s NYC headquarters in Downtown Manhattan. WHAT WE DO The Rockstar Games Application Security team partners with numerous development teams across the company to incorporate security practices throughout the software development lifecycle. We strive to understand the threat landscape affecting our development studios, the gaming industry, and the world at large to define secure development standards and guidelines to safeguard our business and protect our players. We independently assess our application code and builds through various techniques (static analysis, dynamic analysis, software composition analysis, etc.) to identify potential vulnerabilities and design flaws and work with development teams to remediate. RESPONSIBILITIES Architect and support secure software development lifecycle operations embedded in software development pipelines. Provide technical security guidance to developers, team leads, and producers. Drive remediation efforts behind internally and publicly identified vulnerabilities. REQUIREMENTS 5+ years of experience working in a professional, academic or research environment identifying and remediating security bugs/flaws, assisted by automated pipelines. Knowledge of common web security vulnerabilities (e.g., OWASP Top 10), client-side security landscape, attack techniques and remediation tactics/strategies. Experience implementing and tuning SAST, SCA

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the role At Sentry, Support is an engineering discipline. Our customers are developers, and they expect answers from people who can read their stack trace, open the SDK source, and tell them what's actually wrong. We're hiring a Senior Manager to lead Support Engineering. You'll run the team that handles everything from a single developer's SDK question to a production incident at one of our largest enterprise customers. You'll also help drive how we use AI in support: what systems are used, how they best help customers, enable the teams, and how we know the answers they give are right and forward looking. This is a hands-on leadership role. You'll manage people, set the support strategy, get face to face time with customers, while also getting into tickets when it matters. In this role you will Lead and grow the team Manage and coach a team of Technical Support Engineers Set clear expectations for technical depth, response quality, and ownership, and give direct feedback Design a coverage model that works across time zones, including on-call and escalation paths Build career paths for Support Engineers who want to go deeper technically, move into management, or move into different teams and practices Own support outcomes Own and report the team's core metrics: CX, time to resolution, escalation rate, and more Use support conversations as a signal: find the top drivers of tickets and get them fixed in the product, the docs, internal operations, or the SDKs, not just answered faster Run AI-assisted support Own the roadmap for our support agents: which request types they handle, what context they need, and when they hand

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role: The New York Times is looking for a Senior Engineering Manager, reporting to the Director of Engineering, Games Platform, to lead a team focused on our mobile platform. In this role, you will lead and support engineers and collaborate with cross functional partners to deliver and maintain the premier destination for digital puzzle games. This position is key to building the next generation of our Games app across iOS and Android. We see value in continued investment in Games as a standalone subscription opportunity and a valuable member of the overall NYTimes bundle, which also includes News, Cooking, Wirecutter and The Athletic. We view our mobile platform as the best opportunity for Games to continue driving engagement with our product, in addition to driving subscription growth. NYT Games is a supportive and collaborative team that values inclusion, diversity and personal growth. We combine exceptional product development with a world-class suite of puzzles including beloved titles such as the NYT Crossword, Spelling Bee, Connections, Crossplay and Wordle. Come help us on our journey to grow a world-class mobile platform, as we continue delivering delightful experiences to millions daily. This is a hybrid role based in our New York City headquarters. You can typically expect to come into the office 2-3+ days/week. Responsibilities: Lead a team of iOS and Android engineers, including an Engineering Manager, utilizing core m