Senior Client Management Specialist Jobs

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Concierge Specialist IV on the Customer Experience team, you'll serve as a senior subject matter expert and relationship owner for Coinbase's highest-value customers. This team delivers world-class, personalized service to our most valued clients, ensuring they have a seamless experience across all Coinbase products. You'll own complex customer relationships end to end, mentor junior Concierge agents, and drive measurable improvements in satisfaction, retention, and product adoption. What you'll do: Own and deepen relationships with a portfolio of Coinbase's highest-value customers, serving as their primary point of contact and trusted advisor across all products and services. Lead resolution of complex, escalated customer issues by partnering cross-functionally with Product, Engineering, Compliance, and Operations to identify root causes and drive systemic fixes. Drive customer onboarding and product adoption by proactively educating clients on new features, staking, Coinbase One, and other value-added services tailored to their needs. Partner with CX leadership to identify trends, surface customer feedback, and shape process improvements that reduce friction and strengthen trust in Coinbase. Mentor and support junior Concierge agents on relationship management, issue resolution, and best practices, raising the overall quality bar for the team. Required Skills

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Concierge Specialist IV on the Customer Experience team, you'll serve as a senior subject matter expert and relationship owner for Coinbase's highest-value customers. This team delivers world-class, personalized service to our most valued clients, ensuring they have a seamless experience across all Coinbase products. You'll own complex customer relationships end to end, mentor junior Concierge agents, and drive measurable improvements in satisfaction, retention, and product adoption. What you'll do: Own and deepen relationships with a portfolio of Coinbase's highest-value customers, serving as their primary point of contact and trusted advisor across all products and services. Lead resolution of complex, escalated customer issues by partnering cross-functionally with Product, Engineering, Compliance, and Operations to identify root causes and drive systemic fixes. Drive customer onboarding and product adoption by proactively educating clients on new features, staking, Coinbase One, and other value-added services tailored to their needs. Partner with CX leadership to identify trends, surface customer feedback, and shape process improvements that reduce friction and strengthen trust in Coinbase. Mentor and support junior Concierge agents on relationship management, issue resolution, and best practices, raising the overall quality bar for the team. Required Skills

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Concierge Specialist IV on the Customer Experience team, you'll serve as a senior subject matter expert and relationship owner for Coinbase's highest-value customers. This team delivers world-class, personalized service to our most valued clients, ensuring they have a seamless experience across all Coinbase products. You'll own complex customer relationships end to end, mentor junior Concierge agents, and drive measurable improvements in satisfaction, retention, and product adoption. What you'll do: Own and deepen relationships with a portfolio of Coinbase's highest-value customers, serving as their primary point of contact and trusted advisor across all products and services. Lead resolution of complex, escalated customer issues by partnering cross-functionally with Product, Engineering, Compliance, and Operations to identify root causes and drive systemic fixes. Drive customer onboarding and product adoption by proactively educating clients on new features, staking, Coinbase One, and other value-added services tailored to their needs. Partner with CX leadership to identify trends, surface customer feedback, and shape process improvements that reduce friction and strengthen trust in Coinbase. Mentor and support junior Concierge agents on relationship management, issue resolution, and best practices, raising the overall quality bar for the team. Required Skills

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Concierge Specialist IV on the Customer Experience team, you'll serve as a senior subject matter expert and relationship owner for Coinbase's highest-value customers. This team delivers world-class, personalized service to our most valued clients, ensuring they have a seamless experience across all Coinbase products. You'll own complex customer relationships end to end, mentor junior Concierge agents, and drive measurable improvements in satisfaction, retention, and product adoption. What you'll do: Own and deepen relationships with a portfolio of Coinbase's highest-value customers, serving as their primary point of contact and trusted advisor across all products and services. Lead resolution of complex, escalated customer issues by partnering cross-functionally with Product, Engineering, Compliance, and Operations to identify root causes and drive systemic fixes. Drive customer onboarding and product adoption by proactively educating clients on new features, staking, Coinbase One, and other value-added services tailored to their needs. Partner with CX leadership to identify trends, surface customer feedback, and shape process improvements that reduce friction and strengthen trust in Coinbase. Mentor and support junior Concierge agents on relationship management, issue resolution, and best practices, raising the overall quality bar for the team. Required Skills

The Staff Solutions Architect is a specialist level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Trade Latam Technology Team. The overall objective of this role is to lead applications systems analysis and programming activities. Responsibilities: The role will be the responsible for implementing the TWCS (Trade working capital Loans) target state architecture across the Latam region Lead integration of functions to meet goals, deploy new products, and enhance processes Analyze complex business processes, system processes, and industry standards to define and develop solutions to high level problems Provide expertise in area of advanced knowledge of applications programming and plan assignments involving large budgets, cross functional project, or multiple projects Develop application methodologies and standards for program analysis, design, coding, testing, debugging, and implementation Utilize advanced knowledge of supported main system flows and comprehensive knowledge of multiple areas to achieve technology goals Consult with end users to identify system function specifications and incorporate into overall system design Allocate work, and act as an advisor/coach developers, analysts, and new team members Influence and negotiate with senior leaders and communicate with external parties Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: <

About Us Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team. Why work for Ylopo? At Ylopo we offer team members: a commitment to personal development, guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company, excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts, team building events, team lunches/ happy hours, and other company wide events a supportive, caring environment dedicated to continuous learning and growth. Ylopo, LLC is a leading real estate technology company that provides advanced digital marketing solutions to real estate agents and brokers. We are looking for a highly skilled LSA and GBP Specialist to join our team and help us optimize Local Service Ads campaigns and Google Business Profiles for our clients. Responsibilities: Work with cross-functional teams to develop and implement strategies to optimize Local Service Ads campaigns, driving lead generation and conversion for real estate clients. Continuously analyze performance data to identify opportunities for optimization and improvement, and adjust strategies accordingly. Serve as a subject matter expert on Local Service Ads and Google Business Profiles for our clients, staying up-to-date with industry trends and changes in policies and best practices. Collaborate with Sales and Customer Success teams to develop and execute effective Local Service Ads strategies for clients. Communicate campaign performance and insights to clients, as well as recommend ongoing optimizations and improvements. Ensure campaigns are executed in a timely and efficient manner, working closely with the Operations team. Job Requirements Requirements: Bachelor's deg

About Us Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team. Why work for Ylopo? At Ylopo we offer team members: a commitment to personal development, guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company, excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts, team building events, team lunches/ happy hours, and other company wide events a supportive, caring environment dedicated to continuous learning and growth. Ylopo, LLC is a leading real estate technology company that provides advanced digital marketing solutions to real estate agents and brokers. We are looking for a highly skilled LSA and GBP Specialist to join our team and help us optimize Local Service Ads campaigns and Google Business Profiles for our clients. Responsibilities: Work with cross-functional teams to develop and implement strategies to optimize Local Service Ads campaigns, driving lead generation and conversion for real estate clients. Continuously analyze performance data to identify opportunities for optimization and improvement, and adjust strategies accordingly. Serve as a subject matter expert on Local Service Ads and Google Business Profiles for our clients, staying up-to-date with industry trends and changes in policies and best practices. Collaborate with Sales and Customer Success teams to develop and execute effective Local Service Ads strategies for clients. Communicate campaign performance and insights to clients, as well as recommend ongoing optimizations and improvements. Ensure campaigns are executed in a timely and efficient manner, working closely with the Operations team. Job Requirements Requirements: Bachelor's deg

CAPCO POLAND At Capco Poland, we’re not just another consultancy - we’re the spark behind digital transformation in the financial world. As a global leader in technology and management consulting, we thrive on helping clients tackle the toughest challenges across banking, payments, capital markets, wealth, and asset management. Drive quality and efficiency across complex banking transformation programmes through scalable test automation. THE ROLE We are looking for an experienced Senior Test Automation Consultant to provide specialist test automation services supporting large-scale banking and payments transformation programmes. The engagement focuses on designing and implementing robust automation solutions that improve testing efficiency, increase coverage across critical MVP paths, and support high-quality software delivery. Working closely with manual testers, developers, and programme stakeholders, you will help define automation priorities, maintain automation frameworks, and contribute to continuous quality assurance across card and banking platforms. Fluency in Polish is mandatory. KEY RESPONSIBILITIES: Prepare and implement regression test automation for critical MVP business and system paths Build and maintain the MVP Regression Pack to support repeatable and scalable testing execution Automate smoke and regression test scenarios where environments, integrations, and test data are available Maintain automation scripts, analyse automation execution results, and provide clear reporting on test outcomes Collaborate with manual testers and QA teams to identify and prioritise suitable scenarios for automation coverage SKILLS & EXPERIENCES TO GET THE JOB DONE: Proven experience in test automation within banking, payments, or enterprise technology environments Strong knowledge of automation frameworks, scripting languages, and automated testing best practices Experience developing and maintaining regression and smoke automation suites Familiarity with

CAPCO POLAND *We are looking for Poland based candidate. At Capco Poland, we’re not just another consultancy - we’re the spark behind digital transformation in the financial world. As a global leader in technology and management consulting, we thrive on helping clients tackle the toughest challenges across banking, payments, capital markets, wealth, and asset management. Build resilient integration and workflow solutions at the intersection of capital markets, modern technology and digital assets. The Role As a Senior Integration & Workflow Engineer , you’ll provide specialist engineering services focused on designing and developing custom integration and workflow-orchestration components connecting capital markets platforms, blockchain infrastructure and market infrastructure. Design and develop custom integration and workflow-orchestration components connecting capital markets entity’s platforms, Blockchain infrastructure and market infrastructure. The scope includes delivering resilient, secure and auditable services supporting pre-trade validation, transaction orchestration, settlement processing and downstream system integration.. What You’ll Do Design and develop custom middleware and workflow-orchestration services Build REST/API-based integrations with internal and third-party platforms Implement transaction and workflow state management, including multi-step processing across systems Develop orchestration logic for Pre-Trade Gateway, DvP/settlement and downstream integration flows Implement validation, routing, reservation/earmark and transaction-processing logic Develop adapters and integration services for external platforms and market-infrastructure systems Implement idempotency, retry, queueing, replay and recovery patterns for resilient transaction processing Implement asynchronous/event-driven processing where required by detailed architecture Build robust exception handling, error classification and operational statu

CAPCO POLAND *We are looking for Poland based candidate. At Capco Poland, we’re not just another consultancy - we’re the spark behind digital transformation in the financial world. As a global leader in technology and management consulting, we thrive on helping clients tackle the toughest challenges across banking, payments, capital markets, wealth, and asset management. Drive IAM Governance excellence across enterprise-wide transformation initiatives, ensuring robust identity management processes, stakeholder alignment, and sustainable governance frameworks. We are looking for an experienced IAM Governance Consultant to provide specialist consulting services. The consultant will play a key role in analyzing existing governance frameworks, assessing project outcomes, and driving continuous improvements across multiple User Access Management (UAM) initiatives. Working independently while collaborating with senior stakeholders and cross-functional delivery teams, you will evaluate governance processes, challenge assumptions constructively, facilitate decision-making, and translate business requirements into clear and actionable governance guidelines. What You'll Deliver Analyze and enhance IAM Governance processes, including Joiner, Mover, Leaver (JML), Recertification, and Application Onboarding frameworks. Review project findings, identify process gaps, risks, and improvement opportunities, providing practical and evidence-based recommendations. Develop, maintain, and continuously improve group-wide IAM Governance guidelines, standards, and documentation. Lead stakeholder workshops, governance forums, and recurring meetings to drive alignment and decision-making across multiple initiatives. Monitor progress, report on key governance activities, and present process updates, recommendations, and outcomes to senior management. What We're Looking For Strong experience working as a Business Analyst within IAM Governance, Identity Management, or User Access Ma

The Physiotherapy team at Pulse are currently recruiting for a qualified and experienced Band 6 Physiotherapist in Brackwell . The caseload is to be a Senior Physiotherapist delivering patient centred, caring therapy for Royal Berkshire NHS Foundation Trust Hospital (RBFT), To be professionally responsible for all aspects of your own work including the therapeutic management of patients in your care, with support from your supervisor. To use your physiotherapy knowledge and skills to provide specialist support and advice to the multi-disciplinary team and to manage own caseload of patients as an autonomous practitioner and to deliver a high quality, effective and efficient physiotherapy service in the Therapy team. Previous experience of working within the NHS is desirable for this role. Position: Physiotherapy Banding: 6 Location: Brackwell Hours: 37.5 or flexible, will accept part time (mon to fri) Duration: Ongoing Requirements: **Knowledge of NHS, trauma and orthopaedics physiotherapy rehab. Degree or other recognised qualification in Physiotherapy HCPC Registered NHS experience across all core clinical areas Ability to carry out complex functional assessment and activity analysis Specialist knowledge of current evidence based best practice in Physiotherapy Ability to work flexibly to accommodate rapid fluctuations in patients' condition Ability to work single handed where appropriate with patients Why work with Pulse? The minute you register with us we make it about one thing: you. The first time we talk you’ll realise we know your speciality inside out. Our expert recruitment consultants are here to find you the very best opportunities and help you every step of the way in securing the greatest placement. We hold preferred or sole supplier status with many clients which means you’ll have access to a range of opportunities that can’t be found anywhere else. We always act in your best interests, talking with you and listening

Who are we? Artefact is a new generation of a data service provider, specialised in data consulting and data-driven digital marketing. Our purpose? Ev ery day we boost our clients’ data transformation into business impact across the entire value chain of organisations. Our strength? Our data services stand on a double expertise: the combination of Artificial Intelligence and the business prowess acquired from our customers around the world, such as AccorHotels, Orange, Carrefour, Engie, Samsung, L'Oréal, Nissan... Artefact’s success comes from a unique mix of company assets: cutting-edge data technologies, agile methodologies for fast delivery, cohesive teams assembling the finest business consultants, data analysts, data scientists, data engineers, and digital marketing experts. Artefact is : 13 offices in Paris, London, Shanghai, Dubai... 900 employees 4 practices: Data Consulting, Data Marketing, Activation and Creation What you will be doing: Key responsibilities As a Data Director, your role will encompass: Strategic Leadership and Management Lead and expand the data science team, ensuring alignment with the company's strategic objectives. Develop and oversee the execution of ambitious data transformation projects, ensuring they meet client needs and business goals. Drive collaboration across different divisions—such as Activation, Creativity, and Strategy—to deliver comprehensive, integrated solutions that enhance client satisfaction and service delivery. Client Engagement and Relationship Management Build and maintain senior-level relationships with clients, becoming a trusted advisor for their data strategy and transformation efforts. Regularly present insights and strategic recommendations to clients and internal stakeholders, showcasing the value and impact of data-driven decision-making. Operational Excellence and Innovation Ensure the successful delivery of data projects, setting high standards for timeliness and quality.

CAPCO POLAND *We are looking for Poland based candidate. This role is hybrid. At Capco Poland, we’re not just another consultancy - we’re the spark behind digital transformation in the financial world. As a global leader in technology and management consulting, we thrive on helping clients tackle the toughest challenges across banking, payments, capital markets, wealth, and asset management. Help financial institutions navigate the evolving payments landscape and turn market, regulatory and technology change into practical business outcomes. The Role As a Senior Manager specializing in Payments at Capco, you will advise banks and other financial institutions on complex payments challenges, helping clients respond to changing customer expectations, regulatory requirements and developments across the payments ecosystem. You will work closely with senior client stakeholders across Payments, Operations, Product, Technology, Risk and Compliance, supporting engagements spanning payments strategy, operating model transformation, regulatory change and the modernization of payments capabilities. This is a senior advisory role combining deep payments knowledge, consulting expertise and strong stakeholder management. You will help clients assess opportunities and challenges, define target-state solutions and deliver sustainable change while contributing to the continued development of Capco’s Payments offering in Poland. What You’ll Do Advise banks and other financial institutions on payments strategy, transformation and regulatory change, translating complex market and regulatory developments into practical business actions. Lead advisory and transformation engagements across the payment’s lifecycle, including payment products, processes, operating models and supporting capabilities. Support clients in responding to developments across the European and Polish payments landscape, assessing business impacts and defining effective implementation and transformation ro

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. Location: Turbhe, Navi Mumbai Business Unit: CBIG (Credibility Business Insights Group) Function: Operations Key Responsibilities: Engage with senior client stakeholders (CEOs, CFOs, VPs, etc.) to understand business/financial performance, conduct management discussions, and maintain accurate documentation of all interactions. Resolve customer issues and queries by coordinating across internal teams and sales, ensuring adherence to SLAs/SOPs and delivering timely, high‑quality solutions. Support sales teams through product explanations, presentations, data extracts, onsite assistance (if required), and handling specialized product-related queries. Review and validate reports prepared for SMEs and corporates, ensuring accuracy, process compliance, and adherence to timelines and quality standards. Perform complex financial and business analysis, contribute to rating assignments, participate in rating committees, and engage in product enhancement discussions. Drive process improvements by ensuring MIS updates, adding value to reports, collaborating on cross-functional projects, and enhancing overall reporting quality. Key Requirements: CA/MBA with 8+ years of experience, strong communication skills, MS Office proficiency, industry knowledge, and willingness to travel. Engage with senior client stakeholders (CXOs, Directors, Proprietors) for business and financial discussions, query resolution,

Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services industry. With a growing client portfolio comprising of over 100 global organizations, Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to deliver end-to-end data-driven solutions and fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting-edge ingenuity is brought to life through its Innovation Labs and award-winning Be Yourself At Work culture and diverse talent. About This Job The Business Analyst (BA) plays a critical role in supporting a banking Data for AI programme. You will work across business, data and technology teams to assess current data practices, identify gaps and bottlenecks, and translate findings into practical requirements and improvements. The ideal candidate combines banking/financial services experience, strong business analysis skills and hands-on data governance/data management knowledge. What You’ll Do Assess current-state data governance, ownership, stewardship, access, controls and data processes. Work across AI/data use cases to understand data requirements, sources, flows, access and consumption. Lead stakeholder interviews and workshops with business, data and technology teams. Map processes and data flows and identify gaps, bottlenecks, manual effort and unclear accountability. Translate findings into clear business/data requirements, target-state improvements and reusable governance patterns. Identify recurring enterprise data issues versus use-case-specific challenges. Engage and constructively challenge senior stakeholders and SMEs. What We’re Looking For Bachelor’s degree in business, Finance or related field 5+ years of Business Analyst with experience in data, AI/analytics, or technology t