Senior Incident Manager Jobs

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Responsibilities: Provide L2 support in incident, request, change and problem management related to database operations. Provide operational support covering 24/7 and participate in Major incidents. Ensure SLA for incidents and service requests are met with high quality of work. Ensure critical metrics, such as breach case target, MTTR and first level resolution target is met. Install and upgrade database systems, apply patches and implement changes when required. Diagnose and resolve database errors ensuring high availability of database systems. Manage databases access, backups and ensure compliance to database and security standards. Monitor database performance proactively and perform analysis of cases to prevent recurring issues. Review and improve database monitoring when required. Develop processes and operation procedures. Build and manage database reports, visualizations, and dashboards related database operations. Leverage AI and agentic solutions to automate operational workflows, enhance service reliability, and improve IT operations efficiency. Requirements: Bachelor’s, Master’s degree or equivalent experience Computer Science, Electrical & Electronics/Computer/Software Engineering, Information Systems or related fields. Good understanding and hands-on experience in the following areas will be advantageous: Microsoft SQL Server, Oracle Database, Linux and Windows operation sy

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Provide L2 support in incident, request, change and problem management related to server and DB operations in Windows and Unix operating systems. Provide L2 support covering 24/7 and participate in Major incidents. Ensure SLA for incidents and service requests are met with high quality of work. Ensure KPIs, such as breach case target, MTTR and escalation target is met. Install and upgrade firmware for hardware and operating systems, apply patches and implement changes when required. Diagnose and troubleshoot OS/hardware errors ensuring high availability of MFG systems. Monitor server performance proactively and perform analysis of cases to prevent recurring issues. Review and enhance server monitoring when required. Develop processes and operation procedures related to server operations. Create and manage reports, visualizations, and dashboards related to windows/unix operations. Perform capacity planning and participate in Disaster Recovery drill. Work with Subject Matter experts (Level 3) for improvement projects to ensure security, availability, performance, interoperability and reliability of Micron’s core computing resources. Requirement: Bachelor’s or Master’s degree Computer Science, Electrical & Electronics/Computer/Software Engineering, Information Systems or related fields. Aca

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further! You are an experienced and skilled Sales Engineer with expertise in security domains including Identity and Access Management, incident response, SaaS, and OSINT. You excel at articulating complex technical solutions to audiences with varying levels of domain knowledge and are proficient in all aspects of the technical sales cycle. You are self-motivated, able to operate in a rapidly evolving environment while managing multiple demands, and value working as part of a smart, collaborative team to deliver the best solutions to your customers. What You'll Do: Sales Partnership: Partner with our Federal sales team to present SpyCloud solutions to customers, tailored for unique use cases and environments. Leverage SpyCloud data to hunt adversaries and criminals, applying this to specific customer situations. Technical Expertise: Drive channel partnerships through solution architect/SME engagement. Conduct product demonstrations, technical presentations, requirements analysis, and evaluation management. Deep understanding of identity protection, zero-trust, threat intelligence, account takeover prevention, and malware recovery. Requirements: Security Clearance: Active TS or TS/SCI clearance Professional Experience: 7+ years of experience in cybersecurity presales. (10+ years Preferred) Must have a strong network of US Federal and Federal Channel Technical Contacts. Experience with link analysis tools preferred (e.g., Maltego, IBM I2 Analyst Notebook, Palantir). Technical Skills: Experience with cloud-based security solutions, APIs, SIEMs (Splunk, Elastic, et

Principal Product Manager - Agentic Investigation & Reliability Experiences Sumo Logic is hiring a Principal Product Manager to lead how engineers and operators investigate incidents, understand reliability risk, and act on their operational and security telemetry. The observability category was built around collecting telemetry and giving people tools to navigate it: dashboards, queries, monitors, traces, and alerts. Customer expectations are now shifting. Teams don't just want more dashboards; they want help getting from a signal to a resolution, understanding what's broken, why, what's impacted, and what to do next. As AI agents move into production operations, this role owns how Sumo Logic brings intelligent, agent-assisted investigation and reliability workflows to customers, grounded in evidence, context, and enterprise governance. This is a senior, high-ownership role. It requires genuine observability domain background. You should have lived in this space and understand how monitoring, troubleshooting, and reliability actually work, combined with the ambition to define a new category of experience on top of it. What You Will Own The current data experiences. Log Search, Live Tail, query and query optimization, Metrics Search, Tracing, Dashboards, and the data-experience UI. This is a live, revenue-generating product with real customers, and keeping it strong is part of the job. You own its health, roadmap, and competitiveness today while steering it toward an AI-native future, focusing new investment where it strengthens investigation, speed, and value for both new and power users. The reliability and alerting surface. Monitors, Alerts, SLOs, Scheduled Searches, and the reliability workflows around them. You will own alerting accuracy, noise reduction, and operational health signals both as capabilities customers depend on today and as the foundation for more automated, agent-assisted detection and investigation. The agentic investigation experience. You

Principal Product Manager - Agentic Investigation & Reliability Experiences Sumo Logic is hiring a Principal Product Manager to lead how engineers and operators investigate incidents, understand reliability risk, and act on their operational and security telemetry. The observability category was built around collecting telemetry and giving people tools to navigate it: dashboards, queries, monitors, traces, and alerts. Customer expectations are now shifting. Teams don't just want more dashboards; they want help getting from a signal to a resolution, understanding what's broken, why, what's impacted, and what to do next. As AI agents move into production operations, this role owns how Sumo Logic brings intelligent, agent-assisted investigation and reliability workflows to customers, grounded in evidence, context, and enterprise governance. This is a senior, high-ownership role. It requires genuine observability domain background. You should have lived in this space and understand how monitoring, troubleshooting, and reliability actually work, combined with the ambition to define a new category of experience on top of it. What You Will Own The current data experiences. Log Search, Live Tail, query and query optimization, Metrics Search, Tracing, Dashboards, and the data-experience UI. This is a live, revenue-generating product with real customers, and keeping it strong is part of the job. You own its health, roadmap, and competitiveness today while steering it toward an AI-native future, focusing new investment where it strengthens investigation, speed, and value for both new and power users. The reliability and alerting surface. Monitors, Alerts, SLOs, Scheduled Searches, and the reliability workflows around them. You will own alerting accuracy, noise reduction, and operational health signals both as capabilities customers depend on today and as the foundation for more automated, agent-assisted detection and investigation. The agentic investigation experience. You

What you’ll do Design and implement secure cloud pipelines that ingest very large scan datasets (multi-terabyte), reliably and resumably. Build orchestration for GPU-accelerated reconstruction and analysis with strong retry semantics, idempotency, and cost controls. Define end-to-end data lifecycle for medical imaging: raw vs intermediate vs derived artifacts, retention policies, and reproducibility. Implement security + compliance primitives appropriate for HIPAA/PHI: encryption in transit/at rest, key management, least privilege, audit logs, and access reviews. Build operational tooling: monitoring, alerting, runbooks, and incident-driven improvements for a growing device fleet. What we’re looking for Strong experience with cloud batch/queueing/orchestration, storage systems, and data pipeline reliability. Experience shipping production systems that handle large data volumes and failure-prone networks. Practical security mindset (least privilege, secrets, audit logging) and comfort operating in compliance-constrained environments. Useful experience Building reliable data pipelines at scale (queues/orchestration, resumable uploads, GPU batch execution) with strong observability. Security + privacy by default: encryption, least-privilege access, auditing, and practical HIPAA/PHI guardrails. Owning the “boring” backend details that keep a lean team moving: schemas/migrations, cost controls, retries, and runbooks. Understanding compute tradeoffs across hardware options, and specifying appropriate cloud resources.

Who are we? FalconX is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX addresses the industry's foremost challenges: Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, structures, and liquidity found in conventional financial markets. As a comprehensive solution for all digital asset strategies from start to scale, FalconX operates as the connective tissue empowering clients with seamless navigation through the ever- evolving cryptocurrency landscape. Responsibilities Be part of a trading systems engineering team, dedicated to building out the core trading platforms. Work closely with cross functional teams to improve the system reliability, scalability and security. Engage in and improve the quality supporting the platform. Build and manage systems, infrastructure and applications through automation. Provide operational support to internal teams working on the platform. Work on improvements to bring in high efficiency, reduce latency, deploy systems faster. Practice sustainable incident response and blameless postmortems. Together with your engineering team, you will share an on-call rotation and be an escalation contact for service incidents. Implement and maintain rigorous security best practices across all infrastructure, with a focus on minimizing attack surface and ensuring data integrity. Monitor system health and performance with a keen eye for identifying and resolving issues before they affect trading activity. Manage user queries and service requests (often requiring in depth analysis of the technical and/or business logic of our systems). Proactive approach to problem analysis and resolution of production incidents. Manage Issue tracking and prioritisation of day to day production incidents. Manage platf

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Platform Engineer Overview: The Middleware team is responsible for ensuring the stability, availability, and performance of critical payment and enterprise platforms. This role provides operational support across middleware technologies and business-critical services, contributing to platform reliability, incident resolution, change implementation, and continuous service improvement Role: Provide primary support for Middleware Production Platform Administration (PPA) activities. Participate in an on-call support rota, including weekday and weekend coverage. Support and implement live production changes in accordance with established change management processes. Partner with the Operations and Platform Administration (OPA) team to deliver BAU operational activities. Monitor, troubleshoot, and resolve production incidents to ensure service availability and performance. Support critical payment and integration platforms, ensuring operational excellence and adherence to SLA commitments. Contribute to operational documentation, knowledge sharing, and process improvement initiatives. All About You: Experience supporting enterprise middleware and production platforms in a mission-critical environment. Knowledge of Oracle WebLogic Server administration and support. F

Work Flexibility: Hybrid Position Summary The Network Security Engineer is responsible for designing, reviewing, implementing, and supporting enterprise network security architectures to protect the organization’s infrastructure, applications, and external connectivity from cybersecurity threats. This role combines strong network security engineering and architecture expertise with hands-on cybersecurity operations experience. The ideal candidate can independently assess network security risks, design appropriate security controls, and support security investigations in collaboration with Cybersecurity, SOC, and Incident Response teams. The role focuses on securing Internet-facing applications, DMZs, extranets, third-party connectivity, network segmentation, and enterprise security boundaries. This is a cybersecurity-focused engineering position, not primarily a network infrastructure support or firewall administration role. What will you do: Design, review, and implement secure network architectures for enterprise, cloud, hybrid, and remote environments. Evaluate and secure DMZs, extranets, Internet-facing applications, third-party connections, and external access pathways. Identify network security risks and define appropriate technical controls, including firewall policies, segmentation, access restrictions, encryption, monitoring, and compensating controls. Establish and maintain security zones, network segmentation, and trust boundaries to reduce unauthorized access and lateral movement. Engineer and manage enterprise security technologies, including Next-Generation Firewalls (NGFW), VPN, IDS/IPS, Network Access Control (NAC), and related perimeter security solutions. Investigate suspicious network activity and support cybersecurity incident response by analyzing firewall

JOB TITLE: Senior Cloud Devops Engineer EXPERIENCE: 5–10 Years Approved Date: REPORTS TO: Shivendra Ashish Revised Dates: POSITIONS SUPERVISED: Role Summary: We are looking for a Senior Cloud SecOps Engineer who thrives in a high-scale, multi-tenant environment. In this role, you will act as the bridge between Cloud Operations and Security Engineering . You will not just manage infrastructure; you will build the automated systems that allow us to securely onboard, monitor, and patch dozens of client environments simultaneously. Your goal is to deliver "Security-as-a-Service" efficiently, ensuring that a security issue in one tenant is detected and isolated instantly. Core Responsibilities: Multi-Tenant Operations: Manage and secure cloud infrastructure across diverse client environments (AWS, Azure, GCP), ensuring strict data isolation and network segregation. Automated Onboarding: Build "Zero-Touch" pipelines using Infrastructure as Code ( IaC ) to provision security baselines (SIEM forwarders, Scanners, IAM roles) for new customers in minutes. Fleet Management: Design strategies to patch and update security agents across hundreds of servers/endpoints without causing downtime for clients. Centralized Observability: Maintain the central "Single Pane of Glass" platform that aggregates alerts and health metrics from all customer tenants into our SOC. Incident Response Support: Act as the Tier-3 escalation point for the SOC, investigating complex cloud infrastructure attacks or misconfigurations. Must-Have Skills Cloud Agnostic: Deep hands-on experience with at least two major cloud providers ( AWS / Azure / GCP ) and their native security tools ( GuardDuty , Sentinel, Security Hub). Infrastructure as Code: Expert in writing modular templates (e.g., Terraform, CloudFormation ) that can be reused across different clients with

Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust. Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality. We’re looking for a Senior Software Engineer to build and evolve Webflow Cloud, helping builders and marketing practitioners build, deploy, and run full-stack web applications with the assistance of cloud based AI agents. About the role: Location: Remote-first (Argentina) Permanent, full-time employee (this is not a contractor position) Application Information: Application deadline: applications accepted on an ongoing basis until position is closed and filled This posting is for an existing vacancy Reporting to the Senior Engineering Manager, Cloud As a Senior Software Engineer, Cloud, you'll … Build and operate reliable cloud services on AWS and Cloudflare, drawing on experience with compute, storage, networking, and managed infrastructure. Evolve the infrastructure that powers web applications and AI agents on Webflow Cloud. Participate in the team’s on-call rotation, investigate production incidents, and drive improvements that prevent recurring issues. Utilize CDN and edge compute capabilities that help customers deliver fast, resilient websites and applications around the world. Own features from customer problem through design, implementation, rollout, and ongoing improvement. Use AI-assisted development practices to accelerate delivery while applying sound engineering judgment, rigorous validation, and clear accountability for code quality. Participate in engineering citizenship activities such as co-authoring engineering blogs, strengthening our hiring processes, and leading internal hackathon teams. About you: BA/BS Degree or equivalent experience 5+ years building and operating backend services in production Demonstrated experience in backe

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About the Role Okta is seeking a Senior Provisioning Analyst to drive end-to-end execution, governance, and Tier 2 escalation management across complex customer provisioning. In this high-impact individual contributor role, you will champion operational integrity across multi-org customer environments, resolve critical provisioning bottlenecks, lead comprehensive reconciliation reporting, partner cross-functionally across global teams, and mentor team members to establish world-class operational excellence. Position Overview & Impact As a Senior Contributor within our Provisioning team, you will operate with high autonomy and serve as a Tier 2 Subject Matter Expert. You will take ownership of Tier 1 and Tier 2 incident resolutions, technical escalations, and multi-tenant systems management across a global scope. In this role, you will collaborate daily on strategic and operational initiatives alongside Support, Sales Engineering, Customer Success (CSM), Renewals, and Product Engineering. Your work will directly align with organizational Vision, Methods, and Targets (VMTs) to drive customer retention and enterprise scalability. Key Responsibilities Enterprise Deal & Org Provisioning: Lead end-to-end execution of complex Tier 2 customer provisioning cases, managing manual provisioning and deprovisioning alongside strategic high-value customer deprovisioning, validating contract structures, Salesforce opportunity associations, and multi-tenant o

Overview: Guidepoint is investing in applied AI across its research platform. We're building conversational AI systems that interact with our global expert network at scale — combining real-time voice, LLM-driven orchestration, and retrieval over large proprietary datasets. You'll be an early engineer on a new initiative: taking working prototypes to production and shaping the architecture as the product scope grows. This is a hands-on role with broad ownership, close to product and leadership. This role is hybrid in our Toronto Office What You'll Do: Real-time conversational AI: voice- and chat-based agents with low-latency requirements, built on modern telephony and real-time media infrastructure. LLM orchestration: agentic systems that pursue goals over multi-turn conversations, with hard behavioral guarantees enforced in code — not just prompts. Multi-channel session management: stateful user interactions that move seamlessly across channels. Retrieval and grounding: connecting LLM systems to large internal knowledge assets, with structured data flowing back. Evaluation infrastructure: measuring conversational quality against human baselines and gating rollouts on metrics, not vibes. Own services end-to-end: design, implementation, deployment (Kubernetes/Azure), and operations, including latency-sensitive real-time workloads. Design and tune LLM pipelines: context engineering, structured outputs, model selection, cost/latency tradeoffs across vendors. Build the eval loop and treat quality as a number: define metrics, run experiments, gate releases on them. Integrate third-party AI and voice vendors behind clean abstractions so providers stay swappable. Partner with product and compliance stakeholders to encode domain rules into the system. Set engineering patterns for a growing team: code review, observability, incident habits. What You Have: 6+ years of software engineering, with 2+ years building LLM-powered products in production (not notebooks): orchestratio

Location Details: Pune, India At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​ This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team. Join our Team Our team builds and operates the foundational infrastructure platforms that power GoDaddy's engineering organization. We own critical services including secrets management, software distribution, host security controls, and live patching for thousands of Linux systems running on OpenStack. This role sits at the intersection of Linux engineering, platform engineering, reliability engineering, and security. You will help define how core infrastructure services are designed, operated, automated, and scaled across the enterprise! What you'll get to do... Design, build, and operate highly available, scalable, and secure infrastructure platforms supporting large-scale Linux environments, with a focus on reliability, resiliency, and operational efficiency Lead the architecture, implementation, and operation of infrastructure services, including OpenStack, enterprise secrets management, package management, software promotion pipelines, and platform lifecycle management Develop and maintain automation solutions using infrastructure-as-code, Ansible, Python, Go, and self-service capabilities to improve efficiency and reduce operational overhead Build and improve observability and reliability practices through monitoring, logging, alerting, dashboards, managing incidents, analyzing underlying causes, disaster recovery, and service health reporting

Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Building and operating critical, large-scale systems that manage massive volumes of financial information, to fulfill business goals for Stripe and its partners; Navigate a complex fintech environment with numerous compliance regulations, translating internal and external business needs into robust software requirements and scalable distributed systems; Lead cross- functional alignment and provide technical direction for multi-team projects; Build large-scale (petabyte-size) financial data platforms, solutions, and pipelines using Big Data technologies and distributed systems; Debugging production issues across the stack, analyzing complex datasets and designing large-scale data pipelines using modern Big Data technologies to ensure reliable, high-performance solutions; Executing projects related to insights into Stripe’s financial performance across multiple Stripe products; Work on systems critical to Stripe's future financial operations, with impact over billions of dollars of payment volume; Deeply understand the design and architecture of modern payments and financial technology across countries; and Leverage experience with monitoring, incident handling, debugging in production environments to ensure data pipeline health and SLOs, while reducing operational toil via automation. Who you are Minimum requirements Must have a Bachelor's Degree or foreign equivalent degree in Computer Science, Information Systems