Senior Incident Manager Jobs

About the Role Together AI is building the AI Acceleration Cloud, an end-to-end platform for the full generative AI lifecycle, combining the fastest LLM inference engine with state-of-the-art AI cloud infrastructure. The AI Infrastructure team at Together AI is at the forefront of building and scaling the foundational systems that power our generative AI platform. The storage and observability team is crucial for designing, implementing, and maintaining robust distributed storage solutions, ensuring seamless data access and management. They are also responsible for developing comprehensive observability platforms, providing critical insights into system performance and GPU utilization, and proactively identifying and resolving issues. Responsibilities Design and implement a scalable observability platform (metrics, logs, traces) using tools like Prometheus, Grafana, ClickHouse, ClickStack, and OpenTelemetry, including telemetry data pipelines and log aggregation workflows. Develop automated monitoring, alerting, and anomaly detection systems, including SLIs/SLOs, runbooks, and predictive analytics for critical services. Build and deploy custom observability tools and infrastructure-as-code using Go, Python, Terraform, Ansible, and Helm. Collaborate with engineering teams to enhance distributed tracing and application monitoring, and lead incident response with post-mortem analysis. Define observability best practices. Requirements Expertise in observability platforms (Prometheus, Grafana, ClickStack, OpenTelemetry) and cloud-native monitoring services (AWS, GCP, Azure). Strong programming skills in Go, Python, or similar languages, with proficiency in infrastructure-as-code tools (Terraform, Ansible, Helm). Experience designing, operating, and scaling large-scale distributed systems and pipelines for high-volume data ingestion and real-time querying. Deep understanding of containerization (Docker) and orchestration (Kubernetes). Knowledge of microservices architectu

About the role Sana Biotechnology is growing, and we are hiring new team members who believe in the potential of engineered cells as medicines, who are passionate about delivering the possible to patients, and who lead with the desire to work on novel ideas. As a Sr. Systems Administrator, you will report to the Director, IT Infrastructure and help design, implement, operate, secure, and continuously improve the infrastructure services that support Sana’s corporate, research, laboratory, and regulated environments. You will serve as a senior hands-on technical resource, lead complex infrastructure initiatives, and partner with IT, Quality, Security, business stakeholders, vendors, and service providers to deliver reliable, scalable, and compliant solutions across a multi-site environment. What you’ll do Administer, maintain, and improve on-premises and cloud infrastructure, including Windows Server, virtualization, storage, backup and recovery, identity, directory, and core network services Lead the technical design and implementation of infrastructure projects, upgrades, migrations, lifecycle replacements, and new site or system deployments Operate infrastructure supporting GxP and other regulated business processes in accordance with approved procedures, change control, security, data integrity, and validation requirements Monitor system health, capacity, performance, availability, and security; plan and execute patching, preventative maintenance, vulnerability remediation, and lifecycle activities before risks affect business operations Troubleshoot and resolve complex incidents and recurring problems across servers, cloud services, identity platforms, storage, backup, and integrated infrastructure technologies; participate in incident response and scheduled maintenance as needed Develop and maintain automation for routine administration, monitoring, reporting, configuration, and remediation activities Manage backup and recovery operations, perform restore testin

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Job Description: Lead development, design, and maintenance of application across the legal division at Freddie Mac. Design solution, security, and product architecture for legal division software at Freddie Mac. Lead development efforts and produce artifacts compliant with Freddie Mac's Change Management and Software Development Lifecycle methodologies. Lead gap analysis on the business domain, identifying opportunities to meet business requirements through build/buy determination as needed. Understand and implement applications using diverse technologies including mobile solutions. Engage with project stakeholders to understand business needs and IT specifications. Research and evaluate various technology solution options, including build versus buy or a combination. Prototype and design systems based upon requirements and architecture specifications. Develop, enhance, test, and implement solutions using Unix, Windows, and AWS technologies. Integrate SaaS/COTS vendor solutions with Freddie Mac infrastructure. Participate in design, code, and other relevant project reviews. Support production incident tracking, troubleshooting, and resolution. Support infrastructure upgrades and patching activities impacting business applications Support ad-hoc activities related to business technology needs and IT risk management. Perform other duties as assigned. Position may be eligible for part-time t

About the role: This is an opportunity to join K's critical InfoSec team as a Senior Security Engineer - AppSec and operate with foresight in protecting our infrastructure, applications, cloud security, and customer trust. As a lean team, we span across multiple areas such as AppSec, CloudSec, SecOps, ITSec, and Compliance and apply it towards reading and interpreting architecture, or planning and building out net new security solutions. You will have the autonomy to define and implement cutting-edge security solutions across our entire technical ecosystem, ensuring our innovative work remains robust and compliant against evolving global threats. This role is crucial for establishing and maintaining a world-class security posture, particularly within the sensitive and highly regulated healthcare technology space. What you will do: Lead the development and implementation of robust application security protocols throughout the entire Software Development Lifecycle (SDLC). Partner with engineering teams to incorporate security into architecture, design, development, testing and deployment Perform hands-on security testing of web applications, APIs, cloud-native services and supporting infrastructure Build and improve automated security testing within CI/CI pipelines, including static analysis, dependency scanning, secrets detection, container scanning and dynamic testing Evaluate effectiveness of application security tools, improve tooling output quality and reduce unnecessary findings and developer friction Develop secure coding standards with developer-focused documentation Contribute application security expertise to vulnerability management, during security incidents/investigations and post-incident reviews Evaluate third party applications, libraries and APIs and integrations for security risk Ensure adherence to relevant healthcare regulatory and compliance requirements (e.g., HIPAA, GDPR, etc.) across all product lines and systems. What we're looking for: 4+ yea

About the role Chime Engineering is growing rapidly as we scale to meet the financial needs of our members. We're looking for driven engineers with strong leadership skills to help evolve our risk architecture, enabling deeper insights and stronger protections for our members. As a Senior Engineer, you'll provide technical leadership to the team, helping drive the modernization of one of our Chime Platforms within Trust & Safety. Your work will ensure a secure, seamless, and frictionless experience for our members. You’ll lead key projects end-to-end by setting technical direction, shaping system architecture, mentoring engineers, implementing APIs, collaborating with data engineers and analysts, and ensuring the reliability and performance of the platform—while also contributing to other team initiatives as needed. In this role, you can expect to Drive technical design and architectural decisions, while mentoring engineers and fostering cross-functional collaboration Lead and contribute to multiple projects simultaneously, balancing ownership of key initiatives with support across broader team efforts Build and maintain robust, low-latency APIs and backend services that power our Trust and Safety platforms Become the domain expert in our platform architecture, providing technical decisions and solutions to refine our maturing platforms Partner with data engineers, analysts, and product managers to ship impactful features that enhance member protection and experience Improve platform reliability and performance through thoughtful system architecture, observability practices, and automation Evolve our experimentation, policy lifecycle, and ML integration capabilities to support smarter and faster decision-making at scale Engineers are required to participate in on-call rotation. Being on call may include responding to incidents outside of regular working hours when necessary. To thrive in this role, you have 5+ years of experience developing software in a product

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. What You’ll Be Doing Design, build, and operate highly scalable, reliable, and secure infrastructure powering our production systems across AWS and GCP. Lead major reliability and modernization initiatives, including container platform migrations (e.g., ECS to EKS/GKE) and microservice enablement across multi-cloud environments. Serve as a technical authority in Kubernetes (EKS and GKE), cloud infrastructure (AWS and GCP), and modern CI/CD practices (GitOps, automation pipelines). Partner with development teams to architect and enable microservice-based applications, ensuring production readiness, scalability, and observability. Implement and manage infrastructure as code (Terraform, Ansible) to automate provisioning, scaling, and configuration management across multiple cloud providers. Drive improvements in observability, performance, and cost efficiency through robust monitoring, logging, and alerting systems that span AWS and GCP. Champion SRE best practices — defining SLOs/SLIs, conducting blameless postmortems, and continuously improving incident response. Lead complex technical projects from conception to completion, managing timelines, and technical dependencies across teams. Mentor engineers across teams, fostering a culture of reliability, automation, and continuous learning. Collaborate with security and compliance partners to ensure infrastructure adheres to best practices and standards (e.g., IAM Federation, Workload Identity). Participate in t

Scale is building reliable AI systems for the world’s most important decisions. Our products help leading enterprises, governments, and frontier AI labs build, deploy, and evaluate AI systems at scale. The Orchestration Platform is a core technology used across the company to run durable, reliable, and scalable workflows. It powers the complex, long-running processes behind Scale’s products - from data and model-evaluation pipelines to operational systems and customer-facing workflows. As a Senior Software Engineer, you will help build and evolve this foundational orchestration platform. You will design the primitives, services, and developer experience that enable teams across Scale to author, operate, observe, and safely scale distributed workflows. This is a high-leverage role for an engineer excited by distributed systems, reliability, and platform infrastructure used by many internal teams. You will: Lead the architecture, design, implementation, and operation of Scale’s core orchestration platform. Build durable workflow infrastructure using technologies such as Temporal, Cadence, Kubernetes, and cloud-native systems. Define platform primitives and APIs for scheduling, retries, state management, task execution, observability, and workflow lifecycle management. Partner with product, infrastructure, data, and application teams to understand workflow needs and turn them into reusable platform capabilities. Improve the reliability, scalability, security, and developer experience of services that run critical company workflows. Establish technical standards and best practices for distributed workflow development, deployment, testing, and incident response. Drive cross-functional technical decisions and communicate platform direction clearly to engineers and stakeholders. Ideally, you have: 5+ years of full-time software engineering experience, with a focus on backend, infrastructure, and distributed systems. Experience building and operating production systems with

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The Operations Manager will play a critical role in scaling Coinbase's regulated presence in Abu Dhabi, partnering directly with the Senior Executive Officer to drive operational excellence across it's core businesses trading. This is a high-impact role at the intersection of operational strategy, regulatory compliance, and cross-functional execution in one of the world's fastest-growing crypto markets. What You'll Do Support the Senior Executive Officer in overseeing and managing operational functions within ADGM, including intragroup and third-party service providers, ensuring delivery aligns with local regulations and contractual obligations Own the implementation of operational policies, procedures, SLA frameworks, and risk management processes across key business workstreams Establish and maintain supervision frameworks across critical business areas — including trading, staking, and custody operations — in line with regulatory and best-practice requirements Build and maintain robust operational resilience frameworks, including risk identification, contingency planning, and vulnerability mitigation to ensure continuity of critical business functions Coordinate responses to operational incidents, facilitating timely communication with internal stakeholders, regulators, and third-party service providers Develop and manage strong relationships with banks, regulator

About the role Chime’s Cards org is hiring an engineer to help scale and evolve Cards portfolio. In this role, you’ll dive into high-impact projects across our service architecture, collaborating with product, risk, and design partners to deliver resilient, secure systems. While your focus will be backend, we're looking for someone who’s excited to roll up their sleeves and contribute wherever it’s needed most to move the team forward In this role, you can expect to Drive technical design and architectural decisions, while mentoring engineers and fostering cross-functional collaboration Lead and contribute to multiple projects simultaneously, balancing ownership of key initiatives with support across broader team efforts Build and maintain robust, low-latency APIs and backend services that power our Trust and Safety platforms Become the domain expert in our platform architecture, providing technical decisions and solutions to refine our maturing platforms Partner with data engineers, analysts, and product managers to ship impactful features that enhance member protection and experience Improve platform reliability and performance through thoughtful system architecture, observability practices, and automation Evolve our experimentation, policy lifecycle, and ML integration capabilities to support smarter and faster decision-making at scale Engineers are required to participate in on-call rotation. Being on call may include responding to incidents outside of regular working hours when necessary. To thrive in this role, you have 5+ years of experience developing software in a production environment at scale Prior experience serving as a technical lead for a team and on complex projects—driving architectural decisions, coordinating execution, and aligning cross-functional teams Proven experience with Ruby on Rails or comparable frameworks Experience with transactional databases and caching systems Deep understanding of architectural patterns for large-scale web applicat

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role We are Cloud Infrastructure SREs that integrate, scale, and evolve multi-cloud infrastructure across 4 Cloud Service Providers, 70+ globally distributed regions, and tens of thousands of hosts to power Elastic Cloud. We tackle hard problems at scale through automation, Infrastructure as Code (IaC), configuration management, and purpose-built software that eliminates toil and improves reliability. We're also a team that grows people as well as systems. If that challenge genuinely excites you, we'd love to hear from you. What You Will Be Doing Engineering software to automate large-scale systems — building internal tools and services, not just running scripts. Optimizing the reliability and lifecycle of hosts across multiple cloud providers. Strengthening our observability posture — crafting alerting and monitoring systems that drive incident prevention over incident response. Scaling global infrastructure and evolving the infrastructure management processes to meet growing demand. Contributing to code reviews, sharing your work, planning what we need to do next, and both mentoring and being mentored by teammates. Being part of a balanced SRE on-call rotation: responding to incidents, improving runbooks, participating in postmortems, and championing reliability improvements. What You Bring Production experience operating larg

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring a Senior Software Engineer to join the Wallets, Liquidity & Bridging team within the Platform organization. This team builds and operates the wallet systems, liquidity orchestration, and bridging infrastructure that power how Coinbase moves crypto assets across 55+ blockchain protocols for millions of users. You'll design and build the distributed backend systems that construct, sign, broadcast, and reconcile on-chain transactions, helping drive the next generation of wallet infrastructure with a focus on reliability, correctness, and multi-chain scalability. What you'll do: Own the design and delivery of backend services (Go) that power wallet operations, liquidity movements, and cross-chain bridging across custodial and non-custodial flows. Build and improve the distributed systems that manage transaction lifecycle, signing, broadcasting, and on-chain reconciliation across multiple blockchain protocols including Ethereum, Bitcoin, and Solana. Drive reliability and observability improvements for wallet services, contributing to incident response, post-mortems, and systemic fixes that strengthen Tier-0 system availability. Partner with Trading, Custody, Staking, and cross-platform teams to integrate wallet services with downstream products, defining clear contracts and resolving cross-team dependencies. Execute service decomposition and architecture

About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities. As the world’s leading network of top admissions coaches in medical, legal, business, and college studies, we’re building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide. As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures and Jeff Fluhr (Founder of Stubhub). About the role We’re looking for a strong full-stack engineer who can own the complete product development process: understand a business problem, define the solution, design the user experience, build the software, and improve it after launch. You’ll work closely with leadership and business teams, combining hands-on engineering with product management and design responsibilities. You should be highly effective with AI coding tools and have the technical depth to independently review, debug, secure, and maintain everything you ship. This is an in-person role requiring 5 day/week in our NYC office. What you’ll own Translate business needs and user feedback into product requirements, user flows, prototypes, and prioritized development plans. Design and build polished applications across the front end, back end, database, and integrations. Make architecture decisions and scope releases that balance speed, reliability, and future maintainability. Use AI tools throughout development to accelerate implementation, testing, debugging, and documentation. Own deployment, production monitoring, incident resolution, and ongoing improvemen

About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities. As the world’s leading network of top admissions coaches in medical, legal, business, and college studies, we’re building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide. As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures and Jeff Fluhr (Founder of Stubhub). About the role We’re looking for a strong full-stack engineer who can own the complete product development process: understand a business problem, define the solution, design the user experience, build the software, and improve it after launch. You’ll work closely with leadership and business teams, combining hands-on engineering with product management and design responsibilities. You should be highly effective with AI coding tools and have the technical depth to independently review, debug, secure, and maintain everything you ship. This is an in-person role requiring 5 day/week in our NYC office. What you’ll own Translate business needs and user feedback into product requirements, user flows, prototypes, and prioritized development plans. Design and build polished applications across the front end, back end, database, and integrations. Make architecture decisions and scope releases that balance speed, reliability, and future maintainability. Use AI tools throughout development to accelerate implementation, testing, debugging, and documentation. Own deployment, production monitoring, incident resolution, and ongoing improvemen

About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities. As the world’s leading network of top admissions coaches in medical, legal, business, and college studies, we’re building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide. As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures and Jeff Fluhr (Founder of Stubhub). About the role We’re looking for a strong full-stack engineer who can own the complete product development process: understand a business problem, define the solution, design the user experience, build the software, and improve it after launch. You’ll work closely with leadership and business teams, combining hands-on engineering with product management and design responsibilities. You should be highly effective with AI coding tools and have the technical depth to independently review, debug, secure, and maintain everything you ship. This is an in-person role requiring 5 day/week in our NYC office. What you’ll own Translate business needs and user feedback into product requirements, user flows, prototypes, and prioritized development plans. Design and build polished applications across the front end, back end, database, and integrations. Make architecture decisions and scope releases that balance speed, reliability, and future maintainability. Use AI tools throughout development to accelerate implementation, testing, debugging, and documentation. Own deployment, production monitoring, incident resolution, and ongoing improvemen

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT As a Senior Site Reliability Engineer (SRE) / DevOps Engineer you will be responsible for ensuring the stability, performance, scalability, and reliability of Redwood’s mission-critical SaaS platform. You will apply engineering principles to operational challenges, automate repetitive work, strengthen observability, and collaborate across teams to deliver a resilient and high-performing customer experience. Provide day-to-day management of system alerts, monitor system health, and escalate issues as necessary to maintain high availability. Participate in a 24x7, team-shared on-call rotation for critical SaaS platform incidents and provide support during emergencies. Lead incident response efforts to ensure fast and effective mitigation and resolution of production issues. Perform thorough Root Cause Analysis (RCA) and lead blameless post-mortems to identify systemic weaknesses and establish corrective actions that prevent recurrence. Collaborate with engineering teams to establish and enforce error bud