Senior Technical Support Engineer 2 Jobs

Omada Health is on a mission to bend the curve of chronic disease. About the Role: Join our Revenue Operations team as the business partner to our growing Customer Success organization. You'll own the end-to-end B2B2C enrollment funnel—from eligibility through outreach to member enrollment—building the data, metrics, and operating cadence that drive measurable growth. This is a senior, outcomes-focused role. Success means turning complex data into clear recommendations, moving work from analysis to action, and driving cross-functional alignment to deliver results. What You’ll Own: Own enrollment funnel reporting across eligibility, outreach, and member conversion. Build and maintain a unified data model linking B2B customer activity to B2C member outcomes, standardizing funnel stages, metrics, and attribution. Identify and resolve data gaps, system disconnects, and process inefficiencies limiting enrollment visibility. Develop dashboards and insights that help CSMs and leaders improve funnel health, outreach performance, and conversion. Lead stakeholder reviews with clear recommendations, decisions, owners, and next steps. Partner with field teams to build practical analytics that incorporate frontline insights and drive adoption. Collaborate across Operations, CSM, Marketing, and Engineering to improve data quality, integrations, and reporting. Establish operating rhythms to track funnel performance, drive accountability, and enable continuous improvement. Lead Customer Success annual planning, including capacity, territories, quotas, incentives, roadmaps, and targeting. About You: You have built or optimized multi-stage funnels across systems and teams, bringing structure to ambiguous, fragmented data through strong data modeling, systems thinking, and stakeholder influence. You ship. A strong bias toward action; you move work from analysis to decision to completion on time with clear milestones, flagging timeline changes before they impact stakeholders. You lead

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. Serial Productions, in collaboration with The New York Times Metro desk, is launching a new bi-weekly narrative podcast focused on New York City. The podcast will be accompanied by weekly editorial extensions — primarily social video, but also newsletters and live events — that share the sensibility of the show while standing alone as distinctive creative work. The Senior Multimedia Producer will lead the conception, production and evolution of these extensions, helping invent a distinctive visual language that translates Serial's narrative, character-driven stories about New Yorkers into social-first video and other formats that feel unmistakably of New York City. This role is a key member of the Serial editorial team and will work closely with Serial producers and editors, New York Times video, social and marketing teams, and freelance collaborators to create fun, experimental and ambitious content that grows and deepens the audience for the show and for Serial more broadly. This role is based in New York City. The Senior Multimedia Producer is expected to spend significant time in person with Serial, Metro and partner teams, in accordance with New York Times policies, while also doing field and location work across the city as needed. Responsibilities: Lead the editorial vision and production strategy for all extensions to the podcast, including social video, newsletters and live or virtual events. Develop platform-specific social video c

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . At Coinbase, our mission is to increase economic freedom in the world. To achieve this, we are building the most trusted and comprehensive platform for institutions to participate in the crypto economy. We are seeking a very specific candidate: someone who is passionate about our mission, relishes the pressure of solving the industry's hardest problems, and actively seeks feedback to operate as part of a championship team. As a Senior Accountant, Brokerage and Derivatives on the Finance team's Accounting - Books & Records group, you'll own core accounting, close, controls, and regulatory reporting for Coinbase's registered Futures Commission Merchant (FCM) and Broker-Dealer entities. This team provides the financial foundation for Coinbase's expanding brokerage and derivatives businesses, ensuring accuracy, compliance, and scalability as new products launch and regulated operations grow. You'll partner across Accounting, Product, Engineering, Legal, and Compliance to solve complex problems, strengthen the control environment, and build processes that scale with the business. This is more than a close-and-reporting role. You will have a direct line of sight from your work to regulatory readiness, product launches, audit outcomes, and the financial integrity of businesses operating at the forefront of digital assets. What you'll do: Own the monthly close for the FC

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Austin, TX Washington D.C. San Francisco, CA About this job Cloudflare is seeking a lawyer with a passion for new technologies to join the Product Counsel team. The Product Counsel team serves as the frontline legal contact and helps solve some of the company’s thorniest issues. As a member of the team, you’ll wear many hats and lead cross-functional projects with meaningful impact. The ideal candidate brings deep enthusiasm f

Seu bem-estar, nossa missão. Junte-se a uma empresa que torna o mundo mais saudável. CONHEÇA A GENTE Estamos revolucionando o bem-estar corporativo. Nossa plataforma conecta colaboradores do mundo todo aos melhores parceiros em exercício físico, mindfulness, terapia, nutrição e rotina de sono – tudo em uma só subscrição. Com base em Nova York e equipe na Europa, América do Norte e América do Sul, nossa missão é fazer de toda empresa uma empresa de bem-estar. A gente acredita que o trabalho deve ser gratificante, inspirador e equilibrado. Aqui, você vai encontrar uma equipe que valoriza bem-estar, colaboração e perspectivas diversas, em um lugar onde paixão e criatividade rompem limites para criar impacto de verdade. Suas contribuições vão ajudar a construir um mundo mais saudável, para você e milhões de pessoas globalmente. A OPORTUNIDADE Estamos contratando Senior Business Development Representative para se juntar ao nosso time de Marketing em São Paulo! Como BDR do Setor Público, você será responsável por gerar novas oportunidades de negócio dentro do setor público brasileiro, combinando prospecção outbound (acima de 1.000 vidas) com qualificação inbound (de 1.000 a 10.000 vidas). Diferente do nosso segmento Enterprise, que foca em empresas privadas, aqui você atuará junto a entidades do setor público, como prefeituras, trabalhando em parceria próxima com nossos Executivos de Vendas do Setor Público para abrir portas, navegar por organizações complexas e criar pipeline qualificado para o nosso segmento de Setor Público. SEU IMPACTO Identificar e engajar proativamente potenciais clientes do setor público por meio de prospecção outbound (cold calls, e-mails e canais criativos). Qualificar e converter oportunidades inbound com agilidade, seguindo cadências estruturadas multicanal e mantendo o engajamento ativo ao longo de ciclos de decisão mais longos. Pesquisar contas, mapear stakeholders e personalizar a abordagem para engajar os tomadores

About Us Infinitum is revolutionizing the future of motors with our patented Aircore technology — delivering superior performance in half the weight and size, while reducing the carbon footprint compared to traditional motors. Our solutions open up sustainable design possibilities for smaller, lighter, and quieter machines, improving quality of life while conserving energy and reducing waste. Headquartered in Austin, Texas, we are driven by innovation and a commitment to making a positive global impact. Learn more at goinfinitum.com Position: Senior Sourcing Manager Location: North Austin, TX (Onsite) Reports To: Director of Purchasing Travel: Approximately 20-30%, domestic and international Position Summary The Senior Sourcing Manager is responsible for developing and executing Infinitum's strategic sourcing strategy for direct materials, engineered components, and contract-manufactured products across the global supply base. As Infinitum's first dedicated strategic sourcing leadership role, this position will establish sourcing methodologies, supplier-selection processes, negotiation frameworks, and category-management practices. The role will lead alternate-source development, supplier qualification, commercial negotiations, long-term agreements, cost-reduction initiatives, and supply-risk mitigation while partnering closely with Engineering, NPI, Quality, Manufacturing, Supply Chain Planning, Finance, Legal, and Purchasing. Key Responsibilities - Develop and execute multi-year sourcing and category strategies based on product demand, technology, supplier capability, cost, capacity, geography, and supply risk. - Lead supplier identification, market mapping, RFQ/RFP development, competitive bidding, proposal evaluation, supplier selection, and award recommendations. - Identify, evaluate, qualify, and develop alternate suppliers to reduce single-source exposure and improve supply resilience and geographic diversification. - Lead supplier capability assessmen

About Us Infinitum is revolutionizing the future of motors with our patented Aircore technology — delivering superior performance in half the weight and size, while reducing the carbon footprint compared to traditional motors. Our solutions open up sustainable design possibilities for smaller, lighter, and quieter machines, improving quality of life while conserving energy and reducing waste. Headquartered in Austin, Texas, we are driven by innovation and a commitment to making a positive global impact. Learn more at goinfinitum.com Position: Senior Global Logistics Manager Location: North Austin, TX (Onsite) Reports To: Vice President of Supply Chain Travel: Approximately 20-30%, domestic and international Position Summary The Senior Global Logistics Manager designs, builds, and operates Infinitum's global inbound transportation network, including supplier shipments from Asia, Europe, Mexico, and the United States and motor shipments from Ramos Arizpe/Saltillo to Fan Systems Contract Manufacturers in the United States. This is a hands-on leadership role. The manager will initially participate directly in logistics execution while building the lanes, carrier network, routing guide, systems, controls, and team capabilities required to scale. The role leads the Logistics Coordinator and progressively transitions routine transactions while remaining involved in critical, complex, expedited, and high-risk shipments. Key Responsibilities - Develop and execute Infinitum's global inbound logistics strategy, including lanes, modes, carriers, transit times, service levels, capacity, and contingencies. - Design and optimize supplier-to-manufacturing flows across Asia, Europe, and North America using consolidation, mode conversion, milk runs, and other network improvements. - Lead selection, negotiation, and performance management of freight forwarders, carriers, and 3PLs across ocean, air, FTL, LTL, parcel, drayage, and expedited modes. - Conduct transportation RFQs an

About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the Role: We are seeking a Senior Deal Desk Analyst to join the Deal Desk team within our Revenue Operations function. This is a high-impact, high-visibility role at the center of how we structure, price, and close business globally — partnering with Sales, Finance, Legal, and Product to turn deals into signed revenue. You will lead the quote-to-contract execution cycle for our global sales team while helping build the systems, processes, and playbooks that scale a world-class Deal Desk. As the organization continues through a period of rapid growth, we are looking for someone who wants to shape the function rather than inherit it — bringing structure to ambiguity, modernizing how deals get done, and raising the bar for commercial excellence. This position reports to the Senior Manager, Global Deal Desk, and is preferably based in a hybrid capacity out of our San Francisco headquarters, working standard US business hours. What you will do Deal Management — Own the day-to-day deal review and closing process end to end, including deal approvals, deal structuring, and quote configuration within Vercel CPQ, ensuring every deal is executed accurately and on time. Commercialization & Execution — Drive deal execution in close partnership with Finance, Legal, GTM, Partnerships, Product, and Pricing. Design, build, and continuously optimize the sales and deal processes that bring new pricing, packaging, and product launches to market. Trusted Advisor — Serve as the subject-matter expert for the Sales organization, providing deal guidance and oper

Who We Are Every organization runs on intelligence: years of accumulated knowledge, decisions, and context. As AI takes on more of that work, companies face a choice: rent that intelligence from vendors who keep the data, the context, and the results, or own it. OpenTeams exists to make ownership possible. Founded by Travis Oliphant, creator of NumPy and SciPy, and built by people with deep roots across the open-source ecosystem, including NumPy, SciPy, PyTorch, and Jupyter, we help enterprises and governments build AI they control, govern, and evolve themselves. If that sounds like your kind of work, we'd like to meet you. Senior AI/ML Test and Evaluation Engineer Location: U.S - Remote OR Hybrid - Washington, DC, Denver, CO or Colorado Springs, CO. Work Authorization: U.S. citizenship required Clearance: U.S.-Remote Opening: An active clearance is not required. Candidates must be eligible and willing to obtain and maintain a U.S. security clearance. Hybrid Opening: An active TS/SCI clearance is preferred. Candidates may also be considered if they previously held a TS/SCI with CI polygraph or currently hold an active TS or Secret clearance. Salary Range: $145,000–$250,000 USD, dependent on experience level and location Openings: Two positions are available: One hybrid position: Candidates must be located in or willing to work hybrid from Washington, DC; Denver, CO; or Colorado Springs, CO. An active TS/SCI clearance is required. Up to 15% travel is required. One U.S.-remote position : Candidates may work remotely from anywhere in the United States. An active clearance is not required, but candidates must be willing and able to undergo the process required to obtain and maintain a U.S. security clearance. About the Role We're looking for a Senior AI/ML Test and Evaluation Engineer to build and operate the benchmarking and evaluation capability at the core of an AI platform. This is a role for someone who is more interested in what a model gets wrong tha

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Senior Software Engineer, Core Experience Job #SECE39 Overview Maplebear Inc. D/B/A Instacart in San Francisco, CA seeks Senior Software Engineer, Core Experience (Multiple Openings). Employee may be stationed anywhere in the continental United States but will report directly to Instacart headquarters in San Francisco, CA. About the Job Design, build, and implement software solutions to optimize and scale the Instacart platform and related technologies as part of the Core Experience team. Duties include: Developing highly scalable software using innovative computer science and software engineering principles while ensuring proper protocols are in place to rapidly roll out upgrades and new features; Analyzing and optimizing expensive SQL queries; Enabling sophisticated, data-driven features that adapt to customer shopping behavio

About Presence Presence is the leading provider of teletherapy solutions for children with diverse needs. Our award-winning technology connects speech-language pathologists, school psychologists, occupational therapists, and mental health specialists to K-12 school districts nationwide. With a growing network of over 2,000 clinicians and more than 8 million teletherapy sessions delivered, we’re dedicated to ensuring every child has access to the support they need. At Presence, we embrace the benefits of being a remote-first company while recognizing the importance of in-person connection to advance our mission. We place a high value on “cameras on” engagement, schedule coordination, and cross-functional communication to stay connected while working in different places. Travel is also an important part of many roles, helping us build stronger relationships with our teams, clinicians, and school partners. The frequency will vary by role and responsibilities, but may include activities such as department offsites, team gatherings, and school or industry events. About the role: We're looking for a Senior Product Manager to join our team. Reporting to the VP of Product and working closely with Product Design, Clinical Relations, Marketing, and Engineering, you'll own the platform experiences that let clinicians deliver and document special education services every day, and you'll play a key role in supporting our mission to deliver teletherapy solutions for children with diverse needs. Roughly two-thirds of the current roadmap is net-new, AI-native capability, including an AI Copilot spanning report writing, documentation, session planning, and IEP writing. You'll shape what that capability becomes, partnering with designers, engineers, clinicians, and business stakeholders to reimagine how high-quality teletherapy gets delivered and documented. This is a senior, cross-functional role: you'll own solution design and product definition, build deep fluency across the entir

About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles. At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality. If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more. You'll be deeply embedded where people get things done. You'll ship agentic capabilities on an open, extensible stack, with

About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles. At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality. If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more. You'll be deeply embedded where people get things done. You'll ship agentic capabilities on an open, extensible stack, with

The Opportunity We’ve built out a best-in-class data asset and AI tools about businesses in the US. We are continually expanding our data coverage to ensure our product is a one-stop-shop for KYB, onboarding, assessing fraud risk, creating and managing sales/marketing campaigns to US businesses. We need to ensure we are constantly keeping an eye out for new data sources that will enhance our product, as well as ensuring every data partnership we use today continues to add value. What You'll Do We’re looking for someone who will anticipate Enigma’s data needs based on the company strategy and near term goals. You’ll source new data partners to strengthen Enigma’s data assets and overall product, both opportunistically and as requested by internal product and engineering teams. You’ll be responsible for the management and ongoing growth of our internal source of truth data. You’ll also be responsible for evaluating the data quality of new partners’ data and owning the integration of that data. You’ll manage relationships with data partners - all the way from sourcing data, negotiating contracts and managing data budgets to assessing data partner performance and negotiating renewals. You’ll collaborate with Legal, Finance, Product and Engineering. This is a role with a high-level of accountability. You will need to anticipate the data needs of internal teams well before they need the data to make sure they are not blocked. You’ll need to drive forward conversations and evaluations with data partners, even when these are not high priority in the near term for other stakeholders. We Are Looking for Someone Who Is fluent in SQL, passionate about analyzing data, and knows the difference between data that only looks good in a sample and data that holds up once it’s in production. Has very strong negotiating chops - you understand how to “give and take” to get the best deal Is an expert at relationship management Operates with a sense of urgency and perseveres through

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role, Mission or Department Overview The Senior System Analyst is an individual contributor within Enterprise Technology responsible for the configuration, release management, and operational support of Zip, our procurement and intake platform. As a Sr. Systems Analyst - Procurement you will report to the Sr. Manager of HRIS. You will partner with multiple teams, including Sourcing, Accounts Payable, Finance, Legal, and Enterprise Applications. Your partnerships will ensure Zip remains stable, well-governed, and aligned with Workday and other SaaS financial applications. This is a hybrid role based in our New York City headquarters. You can typically expect to come into the office 3 days/week. Responsibilities: Manage Zip configuration, including workflows, fields, validations, permissions, and company settings Manage Zip release cycles (monthly and ad hoc), including reviewing release notes, assessing impact, advising business, coordinating testing, and promoting changes from sandbox to production Administer user roles and permissions in Zip to ensure appropriate access, segregation of tasks, and compliance with governance and security standards Partner with Sourcing, Accounts Payable, Finance, and Legal to translate requirements into Zip configuration changes Evaluate and resolve Zip support requests, defects, and small enhancement Follow our SDLC and change control procedures to guarantee proper configuration, testing, validatio