Senior Technical Support Engineer Jobs

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment. We are looking to speak to candidates who are based in San Fransisco for our hybrid working model. The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios. Key Responsibilities Customer Advisory Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy Account & Portfolio Management Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime va

Aliases: Staff Engineer, Senior Staff Engineer, Lead Engineer, Senior Technical Lead, Senior Architect, Platform Architect, Data Architect, Solutions Architect (Engineering), Principal Engineer at a smaller company About Truveta Truveta is the world's first health provider-led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta's ambitious vision requires an incredible team of talented and inspired people with a unique combination of health, software, and big data expertise who share our company values. This opportunity Join the founding team of the Truveta India Development Center and play a pivotal role in shaping its future. As one of the early members, you will help build and scale a high-impact organization while contributing to the products and platforms that advance healthcare through data and AI. This is an unusual chance to influence both the technical direction and the culture of a growing global engineering hub. The Data Platform group in India owns parts of the pipeline that ingests, processes, stores, and serves healthcare data at a scale very few organizations operate at. Patients, doctors, and medical researchers deserve the same engineering rigor that has transformed other industries, and that is the work: correctness under volume, reliability under failure, and speed without cutting the corners that regulated health data does not allow anyone to cut. Who we need We are seeking engineers who think in platforms. You will own a processing domain or a multi-team data capability, define its architecture, and make that architecture legible enough that the teams building inside it can move quickly without asking permission. The problems at this level are the recurring ones: the class of data-quality defect that keeps retu

Hyliion is committed to creating innovative solutions that enable clean, flexible and affordable electricity production. The Company’s primary focus is to develop distributed power generators that can operate on various fuel sources to future-proof against an ever-changing energy economy. Job Purpose The Senior Supplier Quality Engineer owns the technical health of Hyliion's precision machining supply base and serves as the senior technical authority for machined content on the KARNO Power Module. Much of the machined content that determines whether a machine runs, including tolerances, surface finishes, form and runout requirements, and sealing surfaces, is produced by external partners, some of it on additively manufactured parts. This position sets the standard for how supplier quality is practiced at Hyliion, including the qualification evidence required, the inspection methods used, and the technical judgment applied when a part is borderline. The role works in both directions: outward, building engineering-grade partnership with machining suppliers and closing the gap between what drawings require and what supplier processes can repeatably deliver; and inward, holding Product Engineering, Quality, Supply Chain, and Operations accountable for releasable drawings, defined acceptance criteria, realistic schedules, and closed feedback loops. The position carries no authority over those functions and operates through technical credibility and evidence. AI at Hyliion At Hyliion, AI is core to how we work. We equip every team member with leading AI tools and count on you to use them — to move faster, solve harder problems, and help us realize the full potential of KARNO technology for the world. Duties and Responsibilities Serve as the engineering authority for machined commodities, including turning, milling, grinding, honing and lapping, EDM, balancing, deburring and edge condition, and associated special processes incl

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge As a Senior Staff Software Engineer on the AI Governance Engineering team, you will play a critical role in shaping and building OneTrust's next-generation AI Governance platform. You will help transform complex AI governance, compliance, safety, and agent runtime governance requirements into scalable platform capabilities that enable organizations to confidently build, deploy, and operate AI systems. As a senior technical leader, you will influence architecture, engineering direction, and execution across multiple teams, helping translate product vision into durable, high-quality solutions with meaningful customer impact. Your Mission Serve as a deep technical expert across the AI Governance platform, capable of contributing to and troubleshooting any major component of the system. Drive technical strategy, architecture decisions, and platform evolution based on a strong understanding of AI Governance, distributed systems, and enterprise-scale software. Partner with Product, Architecture, and Engineering leaders to translate long-term vision into actionable technical roadmaps. Lead the design and deliver

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE We are looking for a security-cleared (enhanced UK Government) Senior Systems Engineer to join our Public Sector, Defence and Defence Industrial Base team as a trusted senior technical pre-sales partner to our Account Executives and channel partners across the UK and Ireland. In this role, you will help government departments, defence customers, and defence industrial base partners understand how our storage and data platform solutions solve mission critical business and technical challenges, and you will play a key part in advancing opportunities from discovery through technical validation and close. This is a highly collaborative, customer facing role for a senior technical professional with strong storage fundamentals, a consultative mindset, and the confidence to engage in technical conversations with senior stakeholders across government, defence, and industry. A meaningful part of the role is also enabling partner SEs so they can independently position and scale our solutions across the public sector and defence market. This role is remote based. There is an expectation that you will travel regularly across the UK and Ireland to meet customers and partners in person, including on-site visits to government, defence, and defence industrial base locations as required. WHAT YOU'LL DO Partner closely with Account Executives on public sector and defence opportunities, joining discovery conversations, territory pla

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Senior Solution Engineer (Expansion Patch) As a Senior Solution Engineer, you will be a strategic technical leader for Snowflake’s existing enterprise customers in Singapore, with a primary focus on Financial Services (FSI) and Digital Native sectors. You will partner closely with Account Executives to drive adoption, workload expansion, and multi‑line-of-business growth across your accounts. You will act as a trusted advisor to senior technical and business stakeholders, guiding them on how to use Snowflake as the core of their data, analytics, and AI strategy. This is a field-facing, customer-first role that combines deep technical skills, strong industry context , and the ability to design and communicate high‑impact architectures. KEY RESPONSIBILITIES: Drive Adoption in Existing Accounts Own the technical expansion strategy for a portfolio of Snowflake customers in Singapore. Identify and map customer business objectives to workloads, use cases, and lines of business that will benefit from Snowflake AI Data Cloud. Solution Design, Demos & POCs Design and deliver compelling demos and technical narratives tailored to each customer’s architecture and use cases. Lead and execute POCs/Pilots that prove value and de‑risk platform decisions, including success criteria defi

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Senior Manager of AI Engineering is responsible for establishing and leading the organization's AI engineering capabilities, driving the design, development, and operationalization of enterprise-scale AI and Generative AI solutions. This leader combines deep technical expertise with strong people leadership to build high-performing engineering teams, define architectural standards, and accelerate the delivery of secure, scalable, and compliant AI platforms. The ideal candidate is an experienced technical leader who remains hands-on with modern AI technologies, cloud-native architectures, agentic frameworks, and production AI systems. This individual will serve as the organization's technical authority for AI engineering, partnering with business and technology leaders to transform strategic opportunities into measurable business outcomes. Primary Job Duties & Responsibilities Organizational & Technical Leadership Build, lead, mentor, and develop a high-performing team of AI and software engineers while fostering a culture of innovation, accountability, and continuous learning. Establish the technical vision, engineering standards, and architectural roadmap for enterprise AI platforms and solutions. Serve as the senior technical leader for AI initiatives, providin

About the Team The Spark Platform team owns and operates DoorDash's Apache Spark ecosystem — the execution runtime, remote shuffle service, cluster scheduler, and reliability tooling that powers the company's data, analytics, and ML workloads. We run Spark across the company at significant scale and continue to expand the workloads, capabilities, and consumer base we serve. Orchestrating and operating thousands of Spark cluster deployments is a complex distributed system problem which the team invests heavily in runtime optimization, systems architecture, multi-tenant scheduling, and end-user tooling. About the Role As a Senior Software Engineer on Spark Platform, you will set the technical direction for our in-house Spark deployment and shape the architecture that will run DoorDash's data, analytics, and ML compute for the next five years and beyond. You will own the deep, cross-cutting problems that span the runtime, the shuffle service, the scheduler, and the overall service reliability — making the architectural calls that compound across the platform's lifetime. You will partner with the Engineering Manager on technical roadmap, hiring, and team shape, and act as the senior technical voice in cross-team partnerships with Data Engineering, ML Platform, and product engineering teams that depend on the platform. You must be located in San Francisco, Sunnyvale, Seattle, or New York City for this hybrid position. You will report into the Engineering Manager on our Spark Platform team. You're excited about this opportunity because you will… Set the multi-year technical direction for an in-house Spark-on-Kubernetes platform — runtime, shuffle, scheduler, reliability — and make the architectural calls that compound for years. Own the deepest distributed-systems problems on the team: shuffle architecture, multi-tenant scheduling, runtime performance, and the failure modes that only show up at scale. Partner with the Engineering Manager on technical roadmap, hiring, inte

Hyliion is committed to creating innovative solutions that enable clean, flexible and affordable electricity production. The Company’s primary focus is to develop distributed power generators that can operate on various fuel sources to future-proof against an ever-changing energy economy. Job Purpose The Senior Manufacturing Engineer serves as the senior technical authority for assembly process and equipment design within the Industrialization team. This position designs the assembly lines, fixtures, and material flow systems that convert KARNO prototype and development builds into repeatable, scalable production operations — and then systematically removes waste, labor content, and variation from those operations. Working closely with industrialization leadership, design engineering, production, quality, and supply chain, the Senior Manufacturing Engineer owns the most complex assembly value streams end to end: line and station design, fixture and tooling design, material presentation and handling, process qualification, and continuous waste reduction. This position sets the technical standard for how assembly processes are designed and documented at Hyliion, provides mentorship and design review for other manufacturing engineers, and is accountable for measurable improvement in cycle time, first-pass yield, labor content, and ergonomics across the assembly areas. AI at Hyliion At Hyliion, AI is core to how we work. We equip every team member with leading AI tools and count on you to use them — to move faster, solve harder problems, and help us realize the full potential of KARNO technology for the world. Duties and Responsibilities Assembly Line and Cell Design : Design assembly lines, cells, and workstations for KARNO core, module, and subassembly operations. Establish work sequencing, balance work content to takt, define station layouts and footprints, and design lines that accommodate planned rate increases rather t

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Cloudflare is building a new public Certificate Authority for the Internet. We are looking for a senior technical architect to help define the systems, protocols, and security architecture behind it. This role spans applied cryptography, Web PKI, distributed systems, security engineering, compliance, and Internet standards. It will help Cloudflare build a CA that operates safely at Internet scale while establishing a credible path from today's X.509 eco

Senior Infrastructure Architect — Enterprise Observability and Automation Description - Job Summary Senior individual contributor responsible for the architecture, implementation, and operational ownership of enterprise observability, monitoring, and automation platforms across HP's global IT environment. This role modernizes infrastructure visibility capabilities while ensuring operational stability, security, and compliance. Serves as a technical and operational bridge between infrastructure engineering, cybersecurity, SOX/compliance stakeholders, automation teams, and external technology partners — leading complex initiatives such as platform migrations, enterprise integrations, and governance enablement. Responsibilities Enterprise Observability and Monitoring Application owner and senior technical authority for enterprise monitoring and logging platforms (Datadog, Splunk), including platform governance, roadmap alignment, and operational oversight. Lead enterprise-scale monitoring platform migrations, including architecture design, agent strategy, data ingestion models, vendor coordination, and deployment across 5,000+ servers. Define standards for alerting, dashboards, observability data quality, and integration with ITSM platforms (ServiceNow). Design and manage multi-org Datadog architecture, including org structure, RBAC, SSO/SAML, secrets management, and cybersecurity compliance. Oversee SNMP-based monitoring of storage and network devices, including device profiling, syslog/event integration, and NetFlow collection. SOX Compliance and IT Governance SOX control owner for enterprise monitoring applications — approve monthly reviews, participate in internal/external audits (EY), and maintain ITGC/SOX compliance. Provide audit evidence, walkthrough docu

NVIDIA is a global leader in high-speed computer vision, artificial intelligence (AI), and deep learning. Our team develops data engineering solutions that empower AI developers in autonomous vehicle (AV) domains to innovate quickly and effectively at scale. Are you ready to take on a senior technical role in building high-performance AI data pipelines? We seek an exceptional individual to design and optimize microservices and data pipelines to process massive volumes of AV data and enable seamless data mining and AI training. The ideal candidate will bring expertise in big data processing and distributed computing to create efficient solutions and overarching architectures for challenges such as video data curation, behavioral search, and AI dataset management. What you'll be doing: Scope and build tools, microservices, workflows, and distributed applications to accelerate data mining and AI training. Design and implement solutions for streaming, resilience, logging, security, authentication, workflow orchestration, and data management. Deploy AI models. Design and develop Retrieval-Augmented Generation (RAG) workflows enabling hybrid and agentic patterns. Analyze and operationalize complex distributed systems for speed-of-light performance. What we need to see: Experience developing high-performance, scalable software systems. MS with 6+ years, or BS (or equivalent experience) with 8+ years of relevant experience in Computer Science, Computer Engineering, or a related technical field. Strong programming skills in Python or Golang Proficiency in key technologies like Kubernetes, Helm, Hive, Parquet, SQL, vector databases, e.g., Milvus. Strong architectural skills with a proactive, problem-solving mentality. Experience in data mi

Hyliion is committed to creating innovative solutions that enable clean, flexible and affordable electricity production. The Company’s primary focus is to develop distributed power generators that can operate on various fuel sources to future-proof against an ever-changing energy economy. Job Purpose The Senior Manufacturing Engineer serves as the senior technical authority for assembly process and equipment design within the Industrialization team. This position designs the assembly lines, fixtures, and material flow systems that convert KARNO prototype and development builds into repeatable, scalable production operations — and then systematically removes waste, labor content, and variation from those operations. Working closely with industrialization leadership, design engineering, production, quality, and supply chain, the Senior Manufacturing Engineer owns the most complex assembly value streams end to end: line and station design, fixture and tooling design, material presentation and handling, process qualification, and continuous waste reduction. This position sets the technical standard for how assembly processes are designed and documented at Hyliion, provides mentorship and design review for other manufacturing engineers, and is accountable for measurable improvement in cycle time, first-pass yield, labor content, and ergonomics across the assembly areas. AI at Hyliion At Hyliion, AI is core to how we work. We equip every team member with leading AI tools and count on you to use them — to move faster, solve harder problems, and help us realize the full potential of KARNO technology for the world. Duties and Responsibilities Assembly Line and Cell Design : Design assembly lines, cells, and workstations for KARNO core, module, and subassembly operations. Establish work sequencing, balance work content to takt, define station layouts and footprints, and design lines that accommodate planned rate increases rather t

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring a Senior Staff Software Engineer (Uber Tech Lead) for Identity & Access Management within Platform and own the technical strategy that unifies human, AI agent, service, and workload identity into one coherent platform. IAM is a distributed problem across 700+ internal systems that no central team can implement alone, so this platform must make access consistent, visible, provable, and efficient across every identity type. You'll set architecture across multiple pods, drive adoption with hundreds of engineering teams, and act as one of the most senior technical voices for identity and access management at Coinbase. What you'll do: Own the multi-year technical strategy for IAM end to end, including the architecture that unifies workforce, AI agent, and service/workload identity under a common model with shared primitives for authentication, authorization, provisioning, and governance. Drive architecture decisions across multiple pods and teams you don't manage - establishing the standards, review bars, and integration contracts the rest of engineering builds against. Build the adoption strategy for 700+ systems, including sequencing, migration paths, and build-vs-buy decisions that determine what we own versus integrate. Partner with Security, Compliance, IT, Infrastructure, and product engineering leadership to translate audit and regulatory req

Senior Product Engineer II Team: Engineering Prolific Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models. The role As a Senior Product Engineer II you will be the senior technical contributor for your team, partnering with the Engineering Manager to set technical direction and ensure delivery excellence. You will balance hands-on contribution with technical leadership, serving as the go-to person for technical decisions and architecture within your team's domain. You are increasingly outward-facing, representing your team's technical work beyond its boundaries. What you’ll be doing in the role Define Technical Direction: Partner with the EM to shape the team’s technical roadmap, strategy, and architectural direction. Drive Engineering Excellence: Own code quality, testing, reliability, performance, and engineering standards across the team. Lead Technical Discovery: Guide technical planning, discovery, solution design, and decision-making, balancing short- and long-term needs. Collaborate and Influence: Facilitate cross-team technical collaboration, contribute to engineering-wide initiatives, and act as a technical liaison. Grow the Team: Actively mentor and develop engineers at any level, within and beyond the team. What you'll bring to this role Technical Leadership: Proven experience leading technical direction, making architectural decisions, and solving complex engineering problems. Engineering Expertise: Deep expertise in software engineering, architecture, testing, reliability, performance, and maintainable system design. Product Mindset: Ability to connect technical decisions to customer and business outcomes while balancing del