Senior Technical Support Engineer Jobs

Technical Lead / Platform Solution Architect Mission Value: Serve as the technical authority across a complex, multi-vendor AI and software platform, helping the government team make sound architecture decisions, resolve cross-platform integration challenges, and establish repeatable patterns that accelerate mission delivery. Role Description Defense Unicorns is seeking a senior Technical Lead / Platform Solution Architect to embed with a government team and serve as the go-to technical subject matter expert across the platform architecture. This individual will connect the mission, engineering, security, data, AI, and vendor perspectives into a coherent technical approach and become a trusted technology advisor to the mission hero. The role is intentionally hands-on and strategic. The Technical Lead will work across Kubernetes/OpenShift, GitLab and CI/CD, AI/agent infrastructure, enterprise data services, cloud infrastructure, security controls, and integration patterns. They will guide technical decisions, challenge assumptions, identify architectural risks early, and help the team move from prototype to operational capability. The ideal candidate can move fluently between executive-level mission conversations and deep technical discussions with engineers and OEM teams. Responsibilities Own the end-to-end technical architecture and serve as the primary technical SME across the platform ecosystem. Become a trusted technology advisor to the mission hero, translating mission objectives into pragmatic technical choices and providing clear recommendations, tradeoffs, and risk assessments. Create and maintain the architectural “big picture” across application, platform, AI, data, networking, security, identity, and integration layers. Lead technical integration across commercial and government technologies, including Kubernetes/OpenShift, GitLab, AI/ML services, enterprise data platforms, and supporting security tooling.Identify architectural dependencies, integration r

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Technical Architect: Company Description Okta is the leading independent identity partner. We enable organizations to securely connect the right people and technologies, providing identity solutions that protect workforce and customer identities across a rapidly evolving technology landscape. The P0 Threat Research organization operates at the intersection of adversary research, threat hunting, detection engineering, data science, and product innovation. Our mission is to understand modern adversaries better than anyone else and make that knowledge actionable for our customers and products. Position Description Architect, Threat Research will help define and drive the technical vision for Okta's threat research efforts. This role is focused on understanding how modern adversaries operate, developing new methodologies for discovering and analyzing attacker behavior, and translating that research into actionable outcomes for our customers and products. Initial areas of emphasis include identity, cloud, SaaS, AI, and other emerging technologies, but success in this role is rooted in deep threat research expertise and the ability to rapidly develop expertise in new technologies and attack surfaces. The Architect will serve as a senior technical leader within the Threat Research organization. This individual will work closely with threat researchers, threat hunters, detection engineers, data scientists, product teams, engineering teams, and other senior t

Forward was founded in 2013 by four Stanford Ph.D.s, building the industry's first network digital twin: a mathematically accurate model of the production network. It's the foundation for autonomous networking, giving engineers and AI agents the ability to know the impact of every change before it touches production. That founding instinct still defines how we work. We're accurate and evidence-driven, relentless about clarity, and we'd rather be certain than comfortable, building a groundbreaking platform that transforms how teams run and secure networks across every major cloud and vendor environment. Global leaders like Goldman Sachs, PayPal, S&P Global, IBM, and Dell trust Forward, alongside fast-growing enterprises and government agencies, realizing an average of $14.2 million in annual benefits, according to IDC. Backed by top-tier investors, including A. Capital, Andreessen Horowitz, Goldman Sachs, MSD Partners, Omega Venture Partners, Section 32, and Threshold Ventures, and headquartered in Santa Clara, we're most proud of our team: curious people who'd rather build what doesn't exist than accept how things have always been done. Forward is looking for a Senior Director of Engineering to lead our Applications engineering organization. Reporting directly to the SVP of Engineering, you will own an organization of approximately 40 engineers across the US and India responsible for the customer-facing application layer of the Forward platform, spanning both backend and frontend. A significant majority of the organization is based in India, where we expect to continue growing. This is a broad engineering leadership role with end-to-end accountability for the organization: people, architecture, execution, quality, and delivery. You will lead through engineering managers and senior technical leaders while remaining close enough to the technology to review designs, challenge architectural decisions, and help teams navigate difficult technical problems. You w

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior Director, Sales Engineering, Greater Asia to join our Solutions Consulting team. This is a hybrid role based in Singapore, reporting to the VP, Solutions Consulting in the Solutions Consulting department. You will build and scale a high-performing pre-sales engineering organization that partners with Sales to shape demand, accelerate win rates, and deliver customer confidence in the Zero Trust Exchange across Greater Asia. Setting the technical sales strategy for diverse, fast-growing markets, you will develop leaders and senior technical talent who consistently deliver outcomes. In this role, you will partner cross-functionally with Sales, Product, Marketing, and Customer Success leadership to ensure regional readiness, launch excellence, and repeatable success across complex environments. What you’ll do (Role Expectations) Lead and scale the Greater Asia Solutions Consulting organiz

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Coinbase is building the future of institutional trading as part of the Institutional Everything Exchange, powering the systems that let the world's largest financial institutions trade across markets with speed, depth, and trust. As a Senior Staff Software Engineer on the Exchange team, you'll set the architectural direction for the matching engine, order management, market data, and unified trading systems that clear billions of dollars in daily volume. You'll operate as the most senior technical voice across multiple teams, making the calls on latency, correctness, and resilience that everything else depends on. It's a rare chance to shape a trading platform from the ground up, with the ownership of a startup and the reach of Coinbase. What you'll do: Own the technical strategy and architecture for a core Exchange domain, driving multi-quarter initiatives from ambiguity through incremental milestones to delivery. Lead the design of ultra-low-latency, event-sourced trading systems spanning matching, risk, and market data across cloud and colocated environments. Drive cross-team technical alignment across Exchange, Prime, and Derivatives, securing commitment from senior engineering and product leadership. Set and inspect the quality bar across teams - deterministic testing, failover design, incident leadership, and operational standards for 24/7 markets. Maintain si

We are looking for a Senior Network Engineer to take ownership of key areas of MongoDB's global network infrastructure. You'll design, deploy, and troubleshoot network and VPN solutions, including Palo Alto Prisma Access at global scale, partner with InfoSec to harden network security, and mentor engineers across the team. This role combines deep hands-on networking expertise with the judgment to prioritize and communicate risk and strategy to stakeholders. What You’ll Do Own the design, deployment, and operation of MongoDB's global network infrastructure Cisco Meraki, including routers, switches, firewalls,access points and IOT sensors Lead the rollout and ongoing management of Palo Alto Prisma Access as MongoDB's SASE , in partnership with InfoSec Administer and evolve MongoDB's network authentication stack, including RADIUS implementations (EAP-TLS, PAP, RadSec and Mac Authentication), ensuring secure and reliable network access Partner with InfoSec to implement and continuously improve network security controls, including VLAN configuration, firewall rules, DNS, DHCP, and IDS/IPS solutions Design and deploy network infrastructure for new and existing global office sites, partnering with Real Estate, workplace, AV, and Physical Security teams Serve as a senior technical escalation point (L3) for complex network issues across the organization Build automation to reduce manual network operations work and improve reliability and observability Act as a technical advisor for MongoDB's relationships with ISPs, hardware, low voltage cabling and other network vendors Mentor engineers across the team and contribute to a culture of technical excellence and self-service Responsibilities Ensure MongoDB's global network infrastructure and VPN remain fault tolerant, reliable, secure, and scalable as the company grows Reduce risk and technical debt across network, security and remote access solutions Communicate network strategy, risk, and incidents clearly to technical and non

Who We Are: At Bandwidth , we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day. Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible. We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table. We're experts who speak like humans. Ready to build what's next? #JoinTheBand What We Are Looking For: Bandwidth is looking for an Enterprise Account Executive to drive net new logo acquisition across complex, high-value enterprise accounts. This is a hunter role at its core - built for someone who thrives on originating and closing six- and seven-figure ARR deals in competitive, technically sophisticated markets. You'll operate at the intersection of CPaaS, CCaaS, and the rapidly evolving CX ecosystem, working closely with channel partners, marketing, and sales development to build and convert pipeline. You'll engage C-level and senior technical buyers, guiding them through cloud migration decisions and helping them understand why Bandwidth's carrier-grade platform is the right foundation for their communications strategy. This role is ideal for someone with 10 years of enterprise sales experience and a deep understanding of the CPaaS, CCaaS, and CX market - including key platform players, partner ecosystems, and the buying dynamics within large enterprise organisations. What You'll Do: New Logo Acquisition & Pipeline Generation Own the full enterprise sales cycle from prospecting through commercial and contractual close, with a focus exclusively on new logo revenue Consistently self-source pipeline through strategic outbound prospec

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. Senior Backend Engineer - Database Change Management An overview of this role As a Senior Backend Engineer, Database Upgrades, you'll help replace GitLab's sequential database migration system with a dependency graph model that makes upgrades faster and safer for GitLab.com and self-managed customers. You'll lead the design and delivery of a migration validation and test framework, including versioned fixture data across about 1,000 tables, a continuous integration (CI)-integrated test runner, and required correctness checks. You'll also serve as the senior technical anchor for our India-based engineering group, using clear writt

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why This Role? We're hiring a Senior HR Business Partner to help Cohere scale through an extraordinary phase of growth, partnering with leaders and teams across our global technology organization. A role that matters. Senior HRBPs are central to our People model — trusted advisors to senior leaders, brought into our most important organizational challenges, and expected to bring a strong point of view. A front-row seat to AI. Work alongside exceptional researchers, engineers, and technical leaders at the forefront of AI — some of the most talented and in-demand people in the industry. A chance to build. We're building the foundations of our People function at scale, with significant white space and latitude to shape how we partner, organize, and operate. Significant scope and influence. You'll partner with senior technical leaders on complex organizational questions, helping them scale their organizations, strengthen leadership, and make great decisions about people and teams. An exciting moment to join. We're scaling incredibly quickly, with strong pull from the business for People partnership and no shortage of high-impact pro

Why you'll LOVE Sagent: You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it! By choosing Sagent, you can be part of our mission to make loans and homeownership simpler and safer for all US consumers. Sagent powers servicers and consumers. You power Sagent! About the Opportunity: Join Sagent as a Senior Technical Writer and help create and build modern product documentation infrastructure. You will be a core part of the product management team working closely with business analysts, project managers and other members of the Client Communications team to create resources that don’t just document what the product does, but accelerates a user from novice to power user. Day-to-Day responsibilities at Sagent include but not limited to: Create, maintain, and improve product documentation, including release notes, process documentation, user guides, integration guides, API developer guides, and in-product content such as tooltips and instructions. Own the end-to-end documentation lifecycle, from understanding requirements and product changes through authoring, editing, publishing, and maintenance. Translate complex software and technical concepts into clear, accurate, and engaging content for different audiences. Build client learning aids beyond traditional documentation, including videos, demos, guided tours, and other educational content. Collaborate cross-functionally to ensure documentation is complete, consistent, timely, and aligned with product releases. Gather customer and stakeholder feedback, monitor usage where available, and use insights to improve documentation and prioritize future content investments. Understand and help improve current documentation processes, templates, and publishing practices. We'd love to hear from you if you have: Completion of a four-year college degree in a relevant discipline +6 y

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. At Snowflake, we are building a high-impact team to help the world's most innovative companies unlock the power of AI. As a Senior Forward Deployed Engineer, Applied AI on our Cortex AI team, you will be a hands-on technical leader and trusted partner to our most strategic customers. You will own the end-to-end delivery of enterprise AI programs, leading a team of 2–4 engineers while staying deeply technical yourself. You will set the technical direction for your customer engagements, mentor your team, and serve as the senior technical voice at the intersection of product, engineering, and customer success. IN THIS ROLE AT SNOWFLAKE, YOU WILL: Lead Customer Programs : Own the full lifecycle of complex, multi-engineer AI engagements – from scoping and architecture through deployment, monitoring, and handoff. Be accountable for delivery quality and customer outcomes for the projects you lead. Own AI Quality : Define what "good" means for each engagement. Translate ambiguous customer goals into measurable quality metrics, evaluation frameworks, and golden datasets – then run systematic eval loops to hill-climb on agent quality, catch regressions before customers do, and continuously raise the bar on accuracy, faithfulness, and safety. Set the standard for how the team measures

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. About the Role We are looking for a Senior Manager, Software Development Engineering to lead our Common Platform Services team within the Zero Trust Exchange division. This team spans across all Zscaler products, driving core platforms such as Zscaler Workflow Automation, the Unified Authorization service, and other critical shared enterprise services. In this role, you will play a pivotal part in delivering scalable, secure, and high-performing platforms and developer tooling to empower engineering teams across the organization. You will focus on enhancing platform efficiency, scalability, and developer experience while managing, mentoring, and growing senior technical talent. What You’ll Do Drive Technical Roadmap & Execution: Lead the workflow engineering team to drive the technical roadmap, scale engineering talent, and guarantee flawless operational execution Foster Cross-Team Collaboration: Demonstrate strong cros

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. At Wizards of the Coast, we connect people around the world through play and imagination. From our genre-defining games like Magic: The Gathering® and Dungeons & Dragons® to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That’s where you come in! Role summary We are seeking a Senior Full Stack Engineer II to join our Digital Innovations team and help bring our most beloved brands to digital channels. In this role, you will own user-facing features end-to-end across frontend, GraphQL/APIs, services, and data, improving performance , reliability, security, and accessibility. You’ll lead technical design and delivery for complex cross-stack initiatives, partnering with Product, UX, and Engineering to align on tradeoffs and execution. As a senior technical leader, you’ll set the bar through hands-on building and reviews, drive consistent client/server architecture patterns, and mentor a team of engineers. What You’ll Do Lead cross-functional initiatives (Product + Design + Engineering) delivering user-facing features end-to-end Define frontend standards for Vue 3/React with TypeScript, including component and build system APIs. Promote state and GraphQL data patterns, performance budgets, and accessibility aligned with WCAG. Design and evolve GraphQL schemas and APIs that match product workflows. Build and ship backend changes in C#/.NET and/or Node.js, and make data model changes in Postgres/MongoDB driven by real usage and frontend needs. Mentor a team of engineers via pai

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires. Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan. We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster. About The Team: The Personalization team sits within Careem's Data Science organization and owns the AI systems that decide what every user sees, in what order, and why across Food, Quik, and Shops. Our mission is to build the hyper-personalization layer for the Careem app: real-time, cross-vertical recommendation and ranking systems that learn from a user's behavior in one vertical and apply that understanding everywhere else they engage with Careem. As one of the senior technical leads on this team, you'll help define how Careem thinks about personalization at a regional scale working alongside the region's top data science talent, and pushing the state of the art using graph-based retrieval, transformer architectures, and real-time learning. What You'll Do: Own hyper-personalization use cases across Food, Quik, and Shops designing systems that learn a user's intent and preferences in real time and transfer that signal across verticals, so a user's behavior on one product makes every other product smarter. Be a technical lead on Careem's exploration of graph-based re

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Job Description Summary The Probe Product Engineer in STPG Product Engineering owns probe strategy and silicon learning at wafer test, spanning pre‑silicon design‑to‑probe staging, first‑silicon bring‑up, qualification, and high‑volume manufacturing (HVM). This role is accountable for defining probe coverage intent, establishing limits and guard‑bands grounded in silicon behavior, and driving yield, quality, and test‑cost outcomes. The focus is on interpreting design intent, device operation, and process interactions, and translating product risk into robust, manufacturable probe strategies aligned with downstream test and customer requirements. The engineer works closely with Design, DFT, Design Validation (DV), Process Integration, Backend Test, and Reliability teams to ensure probe solutions are technically sound, scalable, and product‑centric across the lifecycle. Career Growth & Impact Direct ownership of probe strategy and quality outcomes across the product lifecycle. Exposure to advanced technology nodes, customer‑driven requirements, and large‑scale manufacturing systems. Clear growth paths across senior technical contributor, product leadership, or people management tracks within STPG Product Engineering. <