Senior Technical Support Engineer Jobs

About the Team The Spark Platform team owns and operates DoorDash's Apache Spark ecosystem — the execution runtime, remote shuffle service, cluster scheduler, and reliability tooling that powers the company's data, analytics, and ML workloads. We run Spark across the company at significant scale and continue to expand the workloads, capabilities, and consumer base we serve. Orchestrating and operating thousands of Spark cluster deployments is a complex distributed system problem which the team invests heavily in runtime optimization, systems architecture, multi-tenant scheduling, and end-user tooling. About the Role As a Senior Software Engineer on Spark Platform, you will set the technical direction for our in-house Spark deployment and shape the architecture that will run DoorDash's data, analytics, and ML compute for the next five years and beyond. You will own the deep, cross-cutting problems that span the runtime, the shuffle service, the scheduler, and the overall service reliability — making the architectural calls that compound across the platform's lifetime. You will partner with the Engineering Manager on technical roadmap, hiring, and team shape, and act as the senior technical voice in cross-team partnerships with Data Engineering, ML Platform, and product engineering teams that depend on the platform. You must be located in San Francisco, Sunnyvale, Seattle, or New York City for this hybrid position. You will report into the Engineering Manager on our Spark Platform team. You're excited about this opportunity because you will… Set the multi-year technical direction for an in-house Spark-on-Kubernetes platform — runtime, shuffle, scheduler, reliability — and make the architectural calls that compound for years. Own the deepest distributed-systems problems on the team: shuffle architecture, multi-tenant scheduling, runtime performance, and the failure modes that only show up at scale. Partner with the Engineering Manager on technical roadmap, hiring, inte

About the Role: The Machine Learning team at Tubi drives the innovation behind personalized user experiences. With the largest inventory in the industry and hundreds of millions of viewers, we tackle problems in the space of recommendations, search, content understanding and ads optimization that shape the future of streaming. We are seeking a highly skilled Senior Machine Learning Engineer to contribute to transformative projects in video personalization. In this role, you will design and implement advanced algorithms and systems to improve our personalization strategy. As a senior technical expert, you will tackle complex problems in machine learning at scale, collaborating closely with cross-functional teams to develop and optimize machine learning-driven solutions. This is a hybrid role in our Toronto office. What You'll Do: Design, develop, and implement recommendation systems and algorithms for a global audience Conduct deep dives into algorithmic components and systems, ensuring that models are optimized for both performance and scalability across multiple regions and product areas Build and deploy high-impact robust ML pipelines, including data extraction, feature development, model training, testing, and deployment Continuously monitor, evaluate, and optimize the performance of deployed models, ensuring they meet business goals and provide high-quality user experiences. Work closely with Product, Engineering, and Data Science teams to align on product requirements, set expectations, and deliver machine learning-driven solutions that improve user engagement Your Background: 3+ years of industry experience building production Machine Learning systems BS, MSc, or Ph.D. in Computer Science, Machine Learning, Statistics, Mathematics, or a related field Experience with deep learning technologies for recommendation systems, including TensorFlow, PyTorch, or similar frameworks Proficiency in building and deploying full-stack machine learning pipelines: data e

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: As a Senior Staff Security Engineer, you will be one of Ripple's most senior technical security practitioners, operating at the intersection of application security, cloud infrastructure security, and secure software delivery. This role exists to raise the technical bar and extend Ripple's security posture as the engineering organization scales across new products, new architectures, and an increasingly sophisticated threat landscape. You will serve as the dedicated security engineering partner for Ripple Treasury. You will lead the technical direction for product and infrastructure security, partnering with Ripple Treasury Product and Engineering teams to drive secure design, threat modeling, vulnerability management, and cloud security architecture. WHAT YOU’LL DO: Serve as the dedicated Security Engineering partner for Ripple Treasury BU, owning the security posture of the Treasury solution and infrastructure environment from assessment through remediation and ongoing maturity improvement. Lead threat modeling and security architecture reviews across Treasury offerings. Own the secure software development lifecycle for your product surface area, defining security guardrails, CI/CD integrations, and developer guidance that make secure by default a practical reality. Drive the cloud security architecture for Treasury across Azure and AWS, inclu

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: As a Senior Staff Security Engineer, you will be one of Ripple's most senior technical security practitioners, operating at the intersection of application security, cloud infrastructure security, and secure software delivery. This role exists to raise the technical bar and extend Ripple's security posture as the engineering organization scales across new products, new architectures, and an increasingly sophisticated threat landscape. You will serve as the dedicated security engineering partner for Ripple Treasury. You will lead the technical direction for product and infrastructure security, partnering with Ripple Treasury Product and Engineering teams to drive secure design, threat modeling, vulnerability management, and cloud security architecture. WHAT YOU’LL DO: Serve as the dedicated Security Engineering partner for Ripple Treasury BU, owning the security posture of the Treasury solution and infrastructure environment from assessment through remediation and ongoing maturity improvement. Lead threat modeling and security architecture reviews across Treasury offerings. Own the secure software development lifecycle for your product surface area, defining security guardrails, CI/CD integrations, and developer guidance that make secure by default a practical reality. Drive the cloud security architecture for Treasury across Azure and AWS, inclu

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Senior Technical Consultant – AI-Powered Process Automation As an individual contributor, you will design complex architectures and lead the hands-on engineering of enterprise-grade automation platforms for global industry leaders. Location: Chennai, India | Work Model: In Office About the Team Our Chennai-based Customer Success team serves as an elite engineering hub for global enterprises. We specialize in platform architecture, delivering scalable, high-throughput environments that utilize AI-Powered Process Automation to resolve mission-critical operational bottlenecks. The Opportunity As a Senior Technical Consultant , you will focus directly on core hands-on engineering, system design, and technical integration execution. Top technical talent joins Appian in this role to maintain individual contributor focus on complex architectures—building low-latency integrations, optimizing database schemas, and diagnosing deep performance bottlenecks without heavy people-management overhead. What You’ll Do Implement Scalable Platform Architecture: Build and maintain standards and tools to ensure high performance and resilience with a focus on reusability, schema design, data modeling , query performance, and responsive UX/UI best practices. Engineered Integrations: Perform hands-on design, code implementation, and unit testing using SQL views , stored procedures , and high-concurrency REST/SOAP web services/APIs . System-Level Troubleshooting: Rapidly diagnose performance bottlenecks, memory usage, CPU constraints, and network latency spikes across the we

(P-1174) At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Networking Infrastructure is a core part of the platform that powers all our data and AI products. The platform also powers key enterprise security features used by customers across all our products to build connectivity solutions to cloud resources and prevent data exfiltration. We are seeking an experienced Sr. Staff Software Engineer with deep networking expertise to help shape the future of Databricks’ Networking Infrastructure . As one of the early members of the rapidly growing Bangalore site, you will play a critical role in defining the technical vision and architecture for next-generation network connectivity & observability services that will power & manage millions of VMs across multiple clouds . In this role, you will own and drive the design of large-scale connectivity platforms that form the backbone between Databricks’ control plane and compute plane . These platforms are foundational to improving the scalability, reliability, and efficiency of our compute infrastructure, while enabling more intelligent and cost-effective use of cloud resources. You will operate at an org-wide level , setting technical direction, leading complex cross-team initiatives, and mentoring senior engineers. You’ll work closely with product management, operations, and partner engineering teams to translate long-term business goals into durable, extensible networking systems . This role requires both hands-on technical leadership and the ability to influence architecture and execution across teams. This is a unique opportunity for a senior technical leader who enjoys working in ambigu

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is about empowering enterprises to achieve their full potential, and people too. With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology and careers to the next level. We are hiring a Principal Forward Deployed Engineer II for our Frontier Engineering team. This team embeds directly with Snowflake's most strategic customers to design, build, and deploy production-grade AI systems . At the IC6 level, you serve as the senior technical authority and architectural leader for a portfolio of high-impact customer engagements. You operate as a peer technical advisor to CTOs, VPs of Engineering, chief architects, and heads of data and AI, setting technical direction that extends beyond individual accounts and influences how Snowflake delivers AI solutions at scale. AS A PRINCIPAL FORWARD DEPLOYED ENGINEER II YOU WILL: Serve as the senior technical authority and architectural leader for customer engineering leadership: Build durable, peer-level relationships with CTOs, VPs of Engineering, chief architects, and heads of data and AI at Snowflake’s most strategic accounts. Lead architectural steering, technical reviews, and executive strategy alignment while shaping multi-year AI ro

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview The Ads DSE team builds the core capabilities that power Instacart's off-platform advertising, secure data collaboration (cleanrooms), automated taxonomy management, and their associated platform foundations. We are hiring a Senior Engineer II (L6) to co-own the technical roadmap, modernize our data solutions infrastructure, scale off-platform integrations and measurement capabilities, extend our cleanroom collaboration capabilities, and automate taxonomy change management workflows. This role is pivotal for cross-team collaboration, developer productivity, and AI-driven development initiatives. You are a senior technical leader who designs and ships scalable, data‑intensive systems; drives cross‑team execution; and raises engineering standards. You’ll partner closely with Product, Data Science, Data Platform, and Governance teams to build reusable abstrac

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are looking to hire an experienced Senior Technical Program Manager who can be part of a world-class team that builds Snowflake’s product and cloud platform. This role is a unique opportunity to make a significant impact by building a flexible, large scale, high-performance, and resilient platform for Snowlake features and services. Be part of the vision to create the best data cloud platform. Our ‘get it done’ culture allows everyone at Snowflake to have an equal opportunity to innovate on new ideas, create work with a lasting impact, and excel in a culture of collaboration. AS A SENIOR TECHNICAL PROGRAM MANAGER, YOU WILL: Be responsible for defining and delivering important programs with broad organizational, business and technical impact. Provide cross-functional leadership with Engineering and Product Management, and inter/intra team communications to deliver outstanding program outcomes. Bring strong, data-driven and strategic technical judgment to decisions. Be hands-on, working closely with Software Engineers and Product Managers to design, build, and deliver the next generation of Snowflake services and apps. Amplify your impact by educating and mentoring the TPM and Engineering communities on program management best practices. Identify opportunities to improve e

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview The Ads DSE team builds the core capabilities that power Instacart's off-platform advertising, secure data collaboration (cleanrooms), automated taxonomy management, and their associated platform foundations. We are hiring a Senior Engineer II (L6) to co-own the technical roadmap, modernize our data solutions infrastructure, scale off-platform integrations and measurement capabilities, extend our cleanroom collaboration capabilities, and automate taxonomy change management workflows. This role is pivotal for cross-team collaboration, developer productivity, and AI-driven development initiatives. You are a senior technical leader who designs and ships scalable, data‑intensive systems; drives cross‑team execution; and raises engineering standards. You’ll partner closely with Product, Data Science, Data Platform, and Governance teams to build reusable abstrac

Technical Lead / Platform Solution Architect Mission Value: Serve as the technical authority across a complex, multi-vendor AI and software platform, helping the government team make sound architecture decisions, resolve cross-platform integration challenges, and establish repeatable patterns that accelerate mission delivery. Role Description Defense Unicorns is seeking a senior Technical Lead / Platform Solution Architect to embed with a government team and serve as the go-to technical subject matter expert across the platform architecture. This individual will connect the mission, engineering, security, data, AI, and vendor perspectives into a coherent technical approach and become a trusted technology advisor to the mission hero. The role is intentionally hands-on and strategic. The Technical Lead will work across Kubernetes/OpenShift, GitLab and CI/CD, AI/agent infrastructure, enterprise data services, cloud infrastructure, security controls, and integration patterns. They will guide technical decisions, challenge assumptions, identify architectural risks early, and help the team move from prototype to operational capability. The ideal candidate can move fluently between executive-level mission conversations and deep technical discussions with engineers and OEM teams. Responsibilities Own the end-to-end technical architecture and serve as the primary technical SME across the platform ecosystem. Become a trusted technology advisor to the mission hero, translating mission objectives into pragmatic technical choices and providing clear recommendations, tradeoffs, and risk assessments. Create and maintain the architectural “big picture” across application, platform, AI, data, networking, security, identity, and integration layers. Lead technical integration across commercial and government technologies, including Kubernetes/OpenShift, GitLab, AI/ML services, enterprise data platforms, and supporting security tooling.Identify architectural dependencies, integration r

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Technical Architect: Company Description Okta is the leading independent identity partner. We enable organizations to securely connect the right people and technologies, providing identity solutions that protect workforce and customer identities across a rapidly evolving technology landscape. The P0 Threat Research organization operates at the intersection of adversary research, threat hunting, detection engineering, data science, and product innovation. Our mission is to understand modern adversaries better than anyone else and make that knowledge actionable for our customers and products. Position Description Architect, Threat Research will help define and drive the technical vision for Okta's threat research efforts. This role is focused on understanding how modern adversaries operate, developing new methodologies for discovering and analyzing attacker behavior, and translating that research into actionable outcomes for our customers and products. Initial areas of emphasis include identity, cloud, SaaS, AI, and other emerging technologies, but success in this role is rooted in deep threat research expertise and the ability to rapidly develop expertise in new technologies and attack surfaces. The Architect will serve as a senior technical leader within the Threat Research organization. This individual will work closely with threat researchers, threat hunters, detection engineers, data scientists, product teams, engineering teams, and other senior t

Forward was founded in 2013 by four Stanford Ph.D.s, building the industry's first network digital twin: a mathematically accurate model of the production network. It's the foundation for autonomous networking, giving engineers and AI agents the ability to know the impact of every change before it touches production. That founding instinct still defines how we work. We're accurate and evidence-driven, relentless about clarity, and we'd rather be certain than comfortable, building a groundbreaking platform that transforms how teams run and secure networks across every major cloud and vendor environment. Global leaders like Goldman Sachs, PayPal, S&P Global, IBM, and Dell trust Forward, alongside fast-growing enterprises and government agencies, realizing an average of $14.2 million in annual benefits, according to IDC. Backed by top-tier investors, including A. Capital, Andreessen Horowitz, Goldman Sachs, MSD Partners, Omega Venture Partners, Section 32, and Threshold Ventures, and headquartered in Santa Clara, we're most proud of our team: curious people who'd rather build what doesn't exist than accept how things have always been done. Forward is looking for a Senior Director of Engineering to lead our Applications engineering organization. Reporting directly to the SVP of Engineering, you will own an organization of approximately 40 engineers across the US and India responsible for the customer-facing application layer of the Forward platform, spanning both backend and frontend. A significant majority of the organization is based in India, where we expect to continue growing. This is a broad engineering leadership role with end-to-end accountability for the organization: people, architecture, execution, quality, and delivery. You will lead through engineering managers and senior technical leaders while remaining close enough to the technology to review designs, challenge architectural decisions, and help teams navigate difficult technical problems. You w

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior Director, Sales Engineering, Greater Asia to join our Solutions Consulting team. This is a hybrid role based in Singapore, reporting to the VP, Solutions Consulting in the Solutions Consulting department. You will build and scale a high-performing pre-sales engineering organization that partners with Sales to shape demand, accelerate win rates, and deliver customer confidence in the Zero Trust Exchange across Greater Asia. Setting the technical sales strategy for diverse, fast-growing markets, you will develop leaders and senior technical talent who consistently deliver outcomes. In this role, you will partner cross-functionally with Sales, Product, Marketing, and Customer Success leadership to ensure regional readiness, launch excellence, and repeatable success across complex environments. What you’ll do (Role Expectations) Lead and scale the Greater Asia Solutions Consulting organiz

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Coinbase is building the future of institutional trading as part of the Institutional Everything Exchange, powering the systems that let the world's largest financial institutions trade across markets with speed, depth, and trust. As a Senior Staff Software Engineer on the Exchange team, you'll set the architectural direction for the matching engine, order management, market data, and unified trading systems that clear billions of dollars in daily volume. You'll operate as the most senior technical voice across multiple teams, making the calls on latency, correctness, and resilience that everything else depends on. It's a rare chance to shape a trading platform from the ground up, with the ownership of a startup and the reach of Coinbase. What you'll do: Own the technical strategy and architecture for a core Exchange domain, driving multi-quarter initiatives from ambiguity through incremental milestones to delivery. Lead the design of ultra-low-latency, event-sourced trading systems spanning matching, risk, and market data across cloud and colocated environments. Drive cross-team technical alignment across Exchange, Prime, and Derivatives, securing commitment from senior engineering and product leadership. Set and inspect the quality bar across teams - deterministic testing, failover design, incident leadership, and operational standards for 24/7 markets. Maintain si