Senior Technical Support Engineer Jobs

About OfficeSpace: OfficeSpace Software provides the leading AI operating system for the built world, that helps teams plan, connect, and perform in the workplace. As a performance-based, PE-backed company, we hire based on merit and a willingness to do what it takes to succeed long-term. You’re a great fit for the role if you’re entrepreneurial, passionate, motivated by building at light speed, and an Agentic AI early adopter. Our world-class teams operate in the US, Canada, and Costa Rica in a culture of trust, respect, growth, and impact. We're looking for an Engineering Manager to lead four distinct but connected areas: our intern program, intern-staffed maintenance team, Quality Engineering, and Solutions Engineering. You'll lead people at different stages of their careers, from university interns building production experience to senior technical ICs solving complex quality, performance, and customer challenges. Team leads will continue to own day-to-day technical direction. You'll own people leadership, talent development, operating health, and coordination across the portfolio. This is a broad leadership role for someone who can build strong teams, use data to drive decisions, and make AI part of how work gets done. We move fast. You'll help these teams move with more clarity, quality, and leverage. What you'll do Lead, coach, and develop people across the intern program, maintenance, Quality Engineering (QE), and Solutions Engineering (SE), while partnering closely with team leads on technical direction. Build clear goals and development plans for direct reports. Run effective 1:1s, deliver actionable feedback, and create meaningful opportunities for career growth. Own the intern program from recruiting through conversion, including university partnerships, candidate selection, onboarding, mentorship, cohort programming, performance feedback, and offboarding. Build a repeatable intern experience that connects academic learning with meaningful p

About the role Chime is looking for a Director of Engineering to lead our AI & App Experience (AAX) organization — the team building the next generation of the Chime member experience. AAX owns Jade, Chime’s AI-powered financial assistant, our AI platform infrastructure as well as the core app experiences and shared design system. In this role, you’ll own the multi-quarter strategy for AAX engineering, translating company priorities into scalable plans across these teams. You’ll build and lead a bench of TLM (tech leader managers) and senior technical staff, set the technical bar for how Chime builds AI-native, member-facing products, and partner with Product, Design, Data Science, and our Risk team to shape where AAX invests next. This is a role for a leader who is equally comfortable setting long-range technical vision and staying close enough to the details to guide hard architectural calls — someone who has helped build or scale AI/LLM-powered consumer products and knows how to grow the engineering leaders around them. In this role, you can expect to In partnership with our product team you will own the multi-quarter strategy for AAX engineering, translating company and product priorities into our roadmap plans across consumer facing AI experiences, AI Platform, App Journey, and Design Systems. Build, lead, and hire a high-caliber leadership bench of highly technical leaders/IC’s as well as building a team culture that exemplifies a builder mindset. Partners with your team to set technical direction for the org, driving architectural alignment across our consumer facing AI experiences, AI Platform, App Journey, and Design System. You will continue to drive our AI-native engineering culture: setting the bar for how LLM-powered features get shipped safely at scale. Own engineering’s strategic role in product direction, partnering with Product, Design, Data Science, and Risk leadership to shape roadmaps, challenge assumptions, and integr

This role can be based remotely in India. Position Summary We are seeking an exceptional Principal Technologist to join our team in India. This pivotal role will work closely with our account teams to engage with C-suite executives and senior technical leaders at MongoDB’s most strategic customers. You will bridge the gap between complex data architectures and AI to power business transformation, positioning MongoDB as the premier platform for modernizing legacy systems and building next-generation AI applications. As a recognized technical thought leader, you will shape industry perspectives through regular activities including high-impact technical evangelism and thought leadership, executive roundtables, presentations delivered to customers, keynotes at MongoDB and industry events, and regularly briefing tier-1 press, media, and analysts as a credible and trusted company spokesperson. Qualifications 10+ years of experience in customer and market-facing roles at the principal or Field CTO level Recognized technical leader with deep hands-on experience with enterprise-scale applications Influence & Scalability: Demonstrated success in scaling your technical influence and earned credibility. Experience speaking at major tech conferences, hosting technical webinars, or contributing deeply to the developer community (via technical blogs, open-source contributions, or whitepapers) is highly desired Deep portfolio and history of published content, presentations at events, interviews or quotes in the the press and media Executive Presence: Exceptional ability to command a room with credibility, deliver compelling keynote presentations, and influence technology strategies with a CxO audience Strong understanding of database architectures, distributed systems, and cloud computing concepts, with experience in distributed systems design, including scalability, fault tolerance, and consistency models Familiarity with modern application development frameworks and han

Who We Are: At Bandwidth , we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day. Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible. We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table. We're experts who speak like humans. Ready to build what's next? #JoinTheBand What We Are Looking For: We are seeking a highly skilled Sr. NetSuite Developer to serve as the principal architect and technical authority for NetSuite and the integrations, automations, and AI solutions that interact with NetSuite. In this senior technical role, you will define the technical vision for NetSuite and its surrounding application landscape, establish architecture and engineering standards, pioneer transformative AI solutions, create governance frameworks aligned with financial controls, and serve as a key technical advisor to leadership. What You'll Do: Define NetSuite technical vision: Establish the strategic direction and technical vision for NetSuite customization, integration, automation, and AI, using SuiteScript, Python, no/low-code solutions, and LLMs, aligning solutions across the entire organization, directly shaping enterprise business transformation. Create cross-platform architecture: Design sophisticated, scalable architectures for business processes that start or end in NetSuite, connecting it with surrounding applications (e.g., Workday, Snowflake, Custom Applications), and establish patterns for SuiteScript 2.x, SDF, RESTlets, NetSuite REST/SOAP web services, SuiteQL, generative AI, low-code/no-code, and developer platform implemen

Distinguished Technologist - Principal Architect, Platform Security and Firmware Systems Description - HP is seeking a senior technical leader to serve as a lead architect for hardware rooted Platform Root of Trust for HP's commercial PC platform. In this role, you will be responsible for envisioning, defining, and driving the architecture of hardware, firmware, software, and cloud-integrated security capabilities that protect HP commercial PCs from current and emerging threats. You will also work across the hardware and security architecture teams, collaborate with HP's Security Research Labs, Firmware (BIOS) team, our security business that creates and deploys industry leading enterprise security and manageability solutions, product management, manufacturing, supply chain, customer enablement, and field organizations to create cohesive system solutions that deliver unique customer value. This position requires deep expertise in embedded systems, platform firmware, hardware, security, device manageability, and PC system architecture. The role also requires the ability to translate complex technical capabilities into customer-relevant value propositions and to influence internal and external stakeholders without relying solely on formal authority. Responsibilities Serve as principal architect for HP Endpoint Security Controller roadmap, associated hardware and firmware based capabilities, cryptographic identity, attestation, secure communication, event logging, and future controller generations. Define and evolve HP Sure Start architecture and related firmware resilience capabilities, including hardware-enforced firmware authenticity, recovery, update, and protection mechanisms. Drive secure BIOS and firmware configuration management strategies, including HP Sure Admin ecosystem capabilities, key management, zero-touch provision

About the Team The Applied AI Engineering team is responsible for helping customers turn frontier AI capabilities into real products, workflows, and business impact. We act as trusted technical partners across solution design, architecture, implementation, evaluation, and adoption, working alongside customers to build and scale effective AI applications with OpenAI’s technologies. The Codex Applied AI Engineering team focuses on helping organizations transform how software is built with AI. We partner directly with engineering teams and technical leaders to integrate Codex into their software development lifecycle — from identifying high-impact use cases and designing AI-enabled workflows to implementation, evaluation, and scaled adoption. Our work helps ensure AI-powered software development is effective, reliable, secure, and deeply integrated into how engineering organizations operate. About the Role We are seeking an experienced technical leader to join as Manager, Applied AI Engineering (Codex) , leading a team of Applied AI Engineers responsible for driving successful Codex adoption across strategic customers. Your team will work hands-on with customer engineering organizations to design and build AI-enabled development workflows, solve complex implementation challenges, and establish scalable patterns for AI-powered software development. As a manager, you will shape how these technical engagements operate at scale — setting strategy, coaching engineers, determining where the team can have the greatest impact, and ensuring consistently strong execution across customers. You will serve as both a people leader and senior technical advisor, partnering closely with Sales, Product, Research, and Engineering to translate customer needs and real-world usage into better technical approaches, reusable patterns, and product insights. Success in this role will be measured by meaningful and sustained Codex adoption, successful customer outcomes, and the creation of repeat

About the Team The Applied AI Engineering team is responsible for helping customers turn frontier AI capabilities into real products, workflows, and business impact. We act as trusted technical partners across solution design, architecture, implementation, evaluation, and adoption, working alongside customers to build and scale effective AI applications with OpenAI’s technologies. The Codex Applied AI Engineering team focuses on helping organizations transform how software is built with AI. We partner directly with engineering teams and technical leaders to integrate Codex into their software development lifecycle — from identifying high-impact use cases and designing AI-enabled workflows to implementation, evaluation, and scaled adoption. Our work helps ensure AI-powered software development is effective, reliable, secure, and deeply integrated into how engineering organizations operate. About the Role We are seeking an experienced technical leader to join as Manager, Applied AI Engineering (Codex) , leading a team of Applied AI Engineers responsible for driving successful Codex adoption across strategic customers. Your team will work hands-on with customer engineering organizations to design and build AI-enabled development workflows, solve complex implementation challenges, and establish scalable patterns for AI-powered software development. As a manager, you will shape how these technical engagements operate at scale — setting strategy, coaching engineers, determining where the team can have the greatest impact, and ensuring consistently strong execution across customers. You will serve as both a people leader and senior technical advisor, partnering closely with Sales, Product, Research, and Engineering to translate customer needs and real-world usage into better technical approaches, reusable patterns, and product insights. Success in this role will be measured by meaningful and sustained Codex adoption, successful customer outcomes, and the creation of repeat

Staff Forward Deployed Engineers (FDE) sit at the intersection of enterprise customer environments and a fast-moving internal product. They are senior technical leaders who own ambiguous, high-impact problems that span customer engagements, product direction, and engineering execution. They are accountable not only for getting customers to production, but for using what is learned in the field to shape reusable product capabilities, technical strategy, and delivery quality across multiple teams. This role is best suited for engineers who want to combine hands-on technical depth with broad influence: defining or changing strategy when customer reality reveals a gap, guiding technical decisions across teams, and translating field insight into durable product and engineering improvements. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Responsibilities Customer and business impact Own the most complex customer engagements and technical workstreams, especially where the problem, solution, or path to production is ambiguous Build deep understanding of customer architecture, business goals, constraints, and definition of success, and use that understanding to shape the technical approach rather than only execute within a predefined one Act as a trusted technical counterpart to customer’s engineering leaders, internal product and engineering leaders, and executive stakeholders when navigating complex tradeoffs, risks, and priorities Technical leadership and execution Lead architectural design for customer-facing solutions and platform capabilities within the FDE domain, balancing hands-on implementation with technical decision-making across multiple teams Take ambiguous, high-level problems and turn them into clear technical direction, implementation plans, milestones, and ownership boundaries that enable execution at quality and speed Continue to write and review production-quality code, troubleshoot complex failures, and set

Staff Forward Deployed Engineers (FDE) sit at the intersection of enterprise customer environments and a fast-moving internal product. They are senior technical leaders who own ambiguous, high-impact problems that span customer engagements, product direction, and engineering execution. They are accountable not only for getting customers to production, but for using what is learned in the field to shape reusable product capabilities, technical strategy, and delivery quality across multiple teams. This role is best suited for engineers who want to combine hands-on technical depth with broad influence: defining or changing strategy when customer reality reveals a gap, guiding technical decisions across teams, and translating field insight into durable product and engineering improvements. We are looking to speak to candidates who are based in New York City, NY for our hybrid working model. Responsibilities Customer and business impact Own the most complex customer engagements and technical workstreams, especially where the problem, solution, or path to production is ambiguous Build deep understanding of customer architecture, business goals, constraints, and definition of success, and use that understanding to shape the technical approach rather than only execute within a predefined one Act as a trusted technical counterpart to customer’s engineering leaders, internal product and engineering leaders, and executive stakeholders when navigating complex tradeoffs, risks, and priorities Technical leadership and execution Lead architectural design for customer-facing solutions and platform capabilities within the FDE domain, balancing hands-on implementation with technical decision-making across multiple t

About the Role At Jumio, the Software Development Engineer IV - QA (SDE-IV, QA) is a senior technical role focused on ensuring the quality, performance, and reliability of highly scalable web portals and distributed backend systems. Our platform spans multiple Java Spring Boot microservices and customer-facing web portals , deployed across AWS ECS, EKS, and Lambda , and integrated through event-driven messaging using SNS/SQS . In this role you will design and drive the test automation strategy for both UI (Playwright) and API/service layers, set the quality bar for the team, and act as a force multiplier — mentoring other engineers and embedding quality earlier in the development lifecycle. You will work closely with development, product, and DevOps teams to ensure our products meet the highest standards of quality, scalability, and security. This is a hands-on senior IC role: you will write code, but you will also influence architecture, own cross-service test strategy, and make build-vs-buy decisions for testing tooling. T-Shaped Engineering Expectation As part of Jumio's engineering culture, you will adopt a T-shaped engineering approach. Beyond deep expertise in test automation and quality engineering, you will contribute across the development lifecycle — understanding software architecture, participating in design and API-contract discussions, reviewing application code, and ensuring our distributed systems are testable, observable, and resilient by design. Role Value This role is critical to ensuring the reliability, scalability, and security of Jumio's products. By architecting and maintaining automated testing frameworks across web, API, and event-driven layers, you will enable faster, higher-confidence releases and reduce production risk in a complex microservices environment. What You'll Do Test Architecture & Strategy Define and own the end-to-end automated test strategy across web portals and backend microservices, balancing UI, API, contract, integ

RDQ126R35 At Databricks, observability and governance are what turn a massive, multi-tenant data and AI platform into one customers can trust at scale. We are looking for a senior technical leader to drive strategy and execution across three closely related teams at the heart of that mission: Query Observability, SQL Warehouse Management, and Account-Level Observability and Governance. Query Observability builds the performance and observability tooling, ingesting very large volumes of query telemetry and turning it into history views, execution plans, performance insights, and recommendations that help customers run workloads reliably at scale. Beyond query observability, you will be responsible for building observability and actionable insights at compute level, workspace level, and account level so that admins can confidently manage large accounts. This is a new technical leadership role responsible for setting the durable architecture across all these surfaces, raising the engineering bar of the combined team, and shaping the next generation of agentic experiences that let users — and the systems they run on — investigate, diagnose, and act on insights across query, warehouse, workspace, and account levels. The Impact You Will Have Establish the long-term technical direction across query observability, warehouse management, and account-level governance, and own the multi-year architecture all three surfaces are built on. Design and lead high-impact projects that move the needle on performance, reliability, and cost transparency for customers. Build the next generation of agentic observability and governance — extensible experiences that let users and automated agents investigate, diagnose, and act on telemetry across query, warehouse, and account. Partner deeply with Databricks SQL, Unity Catalog, AI, security, and platform teams to integrate end-to-end visibility and governance across the data plane and control plane. Mentor senior engineers, set the technical

RDQ126R35 At Databricks, observability and governance are what turn a massive, multi-tenant data and AI platform into one customers can trust at scale. We are looking for a senior technical leader to drive strategy and execution across three closely related teams at the heart of that mission: Query Observability, SQL Warehouse Management, and Account-Level Observability and Governance. Query Observability builds the performance and observability tooling, ingesting very large volumes of query telemetry and turning it into history views, execution plans, performance insights, and recommendations that help customers run workloads reliably at scale. Beyond query observability, you will be responsible for building observability and actionable insights at compute level, workspace level, and account level so that admins can confidently manage large accounts. This is a new technical leadership role responsible for setting the durable architecture across all these surfaces, raising the engineering bar of the combined team, and shaping the next generation of agentic experiences that let users — and the systems they run on — investigate, diagnose, and act on insights across query, warehouse, workspace, and account levels. The Impact You Will Have Establish the long-term technical direction across query observability, warehouse management, and account-level governance, and own the multi-year architecture all three surfaces are built on. Design and lead high-impact projects that move the needle on performance, reliability, and cost transparency for customers. Build the next generation of agentic observability and governance — extensible experiences that let users and automated agents investigate, diagnose, and act on telemetry across query, warehouse, and account. Partner deeply with Databricks SQL, Unity Catalog, AI, security, and platform teams to integrate end-to-end visibility and governance across the data plane and control plane. Mentor senior engineers, set the technical

(FEQ427R544) Role Summary As a Field Engineering Manager, you will lead a high-performing team of technical pre-sales Solutions Architects (SAs) dedicated to enterprise Named Accounts across the Benelux region. You will operate at the intersection of deep technology and business strategy, driving platform adoption and enterprise AI initiatives. As a technically credible coach and AI builder , you will spend meaningful time in the field (~30-40%) partnering with customer executives and internal Sales counterparts. You will lead by example to instil an AI-Builder Mindset across your team, establish rigorous operational inspection cadences, coach SAs through complex architecture designs without taking the pen, and decisively build an elite pre-sales organisation. The Impact You Will Have Build & Scale Elite Teams: Hire, mentor, and retain exceptional Solutions Engineers/Architects in the Benelux region, establishing high standards for technical excellence, inclusive leadership, and decisive performance management. Drive AI Adoption & Capabilities: Lead by example as an AI practitioner, embedding AI tools into team workflows and driving scalable capability across the organisation. Act as a Customer Advisor: Build trusted relationships with C-level and senior technical executives across customer accounts. Translate complex platform capabilities into measurable business ROI (e.g., predictive maintenance, yield optimisation, supply chain resilience). Drive Operational Execution: Co-own regional consumption and growth targets with Sales partners. Maintain rigorous inspection cadences across pipeline health, technical validation, and account strategy. Technically Coach the Field: Serve as an architectural sounding board for your team. Diagnose platform designs, spot failure modes in distributed systems or AI infrastructure, and coach SAs to refine architectures independently. Expand Benelux Presence: Serve as a key regional leader helping build Databricks' brand and

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacarts Data Infrastructure organization builds and operates the systems that power our company’s data ecosystem, including a modern open data lakehouse on Apache Iceberg, a multi-engine compute platform for stream and analytical workloads, and self-serve tooling that helps Product, Data Science, ML, Ads, Finance, and engineering teams move fast with data. We’re looking for a Staff Software Engineer, Data Infrastructure to join our Data Governance and Foundations Team. In this role, you’ll serve as a senior technical leader owning the architecture and delivery of our open lakehouse foundation, governance and access patterns, and multi-engine compute strategy—balancing today’s reliability with the next three to five years of scale, maturity, and cost efficiency. You’ll collaborate closely with engineering leadership and stakeholders across Data Science,

MongoDB's Global Security Organization (GSO) is looking for a Principal Security Engineer. The GSO secures MongoDB's products, infrastructure, and the trust our customers place in us — spanning product security, corporate security, and risk, and working across engineering, go-to-market, and corporate development to keep security moving at the same speed as the business. The Principal Security Engineer will serve as a senior technical anchor for the team. This is a deep individual-contributor role that will stay hands-on with hard security and architecture problems, form sharp independent opinions, and know how to debate, align, and commit once GSO has made a call. Key topic areas will include collaborating with our product teams to ensure identity and permission models meet customer needs for our new autonomous agent platform and working with integration security teams to push the envelope on automated detection, reproduction, and remediation of security vulnerabilities via AI. What we need here is depth, judgment, and the ability to build up the bench of senior technical talent around you. This role can be based out of our NYC or Seattle office or remotely in the North America region. Responsibilities Maintain real technical depth in security and in MongoDB's product architecture — compute, network, and storage — deep enough to evaluate actual risk rather than apply generic best practice Form independent, well-reasoned opinions on security and architecture decisions, and voice them even when they cut against consensus or a leader's default plan Push teams to move faster when process or over-engineering is introducing complexity without reducing risk — and push teams to slow down when GTM pressure is outrunning a clear-eyed view of the risk Debate hard, then align, then commit: help the org land on the right call, then execute on it Seed and grow a working community of senior ICs embedded in security operations, product security, and enterprise sec