Senior Technical Support Engineer Jobs

About the Team The AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with customers across industries and digital-native businesses to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. About the Role As an AI Architect, you will be the senior technical owner for a named portfolio of customers and the primary technical counterpart to their leadership teams. You will act as the “CTO of your book of business”, shaping each customer's AI strategy and guiding their journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In partnership with the Account Director, you will translate business priorities into a focused use-case portfolio, an actionable adoption roadmap, and a clear path to durable customer value and growth. The Account Director owns commercial strategy; you own the technical strategy, customer journey, and path to production value. You will remain accountable for the technical outcome while bringing in the right specialists across deployment, implementation, enablement, security, product, and partners to provide deeper expertise and execute work where needed. This role calls for strong industry fluency, sound architectural judgment, and the ability to move confidently between executive strategy and hands-on technical conversations. In this role, you will: Serve as the primary technical advisor and long-term technical relationship owner for a named portfolio of existing customers and pre-sales prospect

RDQ327R179 While candidates in the listed location(s) are encouraged for this role, candidates in other (US) locations will be considered. About the Team The Agentic Security Engineering team is a horizontal, shared services engineering team that enables every Databricks security function AI-native. We enable building the AI agents, "personas," and own the shared platform that security teams across the org (Detection & Response, Threat Intelligence, Vulnerability & Product Security, Red Team, GRC, and Continuous Monitoring) build on to operate at machine speed, safely and reliably. We leverage AI to transform how security is done. The Role As a Senior Staff Security Software Engineer on the Agentic Security Engineering team, you will be a senior technical authority and architect for Databricks’ shared Security AI platform. You will define the platform architecture, technical standards, and multi-year engineering direction that allow security teams to build, deploy, and operate governed AI personas safely at scale. Your work will span secure agent identity, isolation and sandboxing, policy enforcement, auditability, observability, evaluation, orchestration, and reliable integration with Databricks and security infrastructure. You will operate across organizational boundaries, aligning engineering and security leaders on platform architecture, driving adoption of common patterns, and resolving complex technical problems that affect multiple security functions. You will influence the quality, safety, reliability, and velocity of the broader Security AI ecosystem without owning the domain logic or business outcomes of every individual persona. The Impact You Will Have Shared Security AI Platform Architecture Define and evolve the architecture for the shared Security AI platform and its paved road for governed agentic workflows. Establish reusable patterns for agent identity, least-privilege access, sandboxing, egress control, secret isolation, policy enforcement

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. 1. Job Title & Role Overview Senior Detection Engineer — Security Information and Event Management (SIEM) Engineering and Detection Content Engineering. Experience required: 4 to 8 years. Role Overview The Senior Detection Engineer is a senior technical contributor accountable for SIEM delivery and detection content engineering across the enterprise. You will design, build, test, deploy, tune, and continuously improve detections that draw on SIEM, Network Detection and Response (NDR), Endpoint Detection and Response (EDR), cloud, identity, network, endpoint, application, and email telemetry. 3. Responsibilities and Tasks SIEM Engineering and Delivery Drive the design, implementation, maintenance, and optimization of the enterprise SIEM platform. Define and maintain the SIEM delivery roadmap in line with Global Security Organization strategy and business priorities. Onboard security-relevant log sources with appropriate parsing, normalization, enrichment, correlation, retention, and searchability. Monitor and improve platform availability, performance, scalability, capacity. Keep SIEM components on supported versions and ensure relevant patches and updates are applied. Troubleshoot data ingestion, pipeline, parsing, indexing, correlation, and platform performance issues. Maintain engineering standards, techni

FEQ128R38 At Databricks, we are on a mission to empower our customers to solve the world's toughest data and AI problems by utilizing the Databricks Data Intelligence Platform. As a Sr. Delivery Solutions Architect, you will partner with Sales, Solutions Architecture, and Field Engineering to accelerate the adoption, growth, and strategic impact of Databricks with our most complex customers. You will serve as a senior technical advisor, helping customers design, implement, scale, and optimize complex data and AI solutions across business units, geographies, and product areas. This is a highly technical and strategic customer-facing role. You will define technical execution strategies for high-value accounts, drive architectural alignment across complex use cases, and orchestrate Databricks, customer, and partner teams to deliver measurable outcomes. You will build trusted relationships with senior technical and executive stakeholders while contributing expertise, frameworks, and best practices that scale beyond individual customer engagements. The Impact You Will Have Define technical execution strategy across high-value, complex customer accounts spanning multiple use cases, business units, geographies, or product areas Serve as a senior technical advisor to customer architects, technical leaders, and Director/VP-level stakeholders Design and influence secure, governed, scalable architectures while balancing performance, cost, reliability, and long-term platform strategy Orchestrate Databricks, customer, and implementation partner teams to align technical execution and accelerate strategic outcomes Anticipate platform maturity and scaling needs and establish technical standards for security, governance, developer experience, and operational excellence Drive adoption, consumption, and measurable business outcomes through technical strategy and execution Lead complex technical escalations spanning multiple systems, teams, or workloads Build reusable technical framewo

The Platform organization at Asana builds the services and shared experiences that every Asana product runs on. That starts with the Work Graph, where our customers' work lives, and the APIs that let people and AI agents act on it. It extends to the events and reporting systems built on the graph, to the extensibility layer that connects Asana to the tools and agents our customers use, and to new shared experiences that are used by all Asana’s customers. We are looking for a Principal Software Engineer to be the senior technical leader of this organization. You will own the architecture that Asana's products and customers build on, and drive the initiatives too large or too risky for any one team to carry. You will work with Asana's most senior leaders to connect engineering plans to business outcomes, and shape where the platform takes the company next. This role is based in our New York office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you'll achieve Set technical direction across Asana's platform, from the Work Graph and its data model to the ecosystem of APIs and shared experiences that products, integrations, and agents build on Partner across the R&D organization, Security, and Legal to drive a portfolio of high-stakes, long-term initiatives that create leverage in how we build Set the bar for good platform design, including interface design, separation of concerns, and reliability and functional guarantees Make the high-stakes calls on build versus buy, on vendors, and on how to replatform without stopping product delivery, and make sure those decisions age well Bring a grounded view of the industry, and of how AI agen

The Integration Architect plays a critical role in designing and building iPaaS solutions that connect business systems and enable data to flow seamlessly across enterprise platforms. In this role, you will partner with client team members and our consulting team to architect, implement, and deploy integration solutions for customers across multiple industries and technology stacks. This position requires deep expertise in enterprise iPaaS platforms, Salesforce and ERP integration patterns, and the ability to lead solution design discussions, guide technical execution, and mentor junior developers. As a senior technical contributor, you will take ownership of complex integration solutions, facilitate technical discovery with customers, and ensure scalable, maintainable middleware architectures. You will act as a trusted technical advisor to both internal teams and customer stakeholders while driving best practices in integration design, API development, and system connectivity. You will architect solutions that connect Salesforce and NetSuite to downstream systems, third-party applications, and data platforms. Responsibilities Design end-to-end integration architectures across MuleSoft, Oracle Integration Cloud, Boomi or Celigo that connect Salesforce, NetSuite, and other systems. Design database integrations for both cloud and on-premise systems, including direct database connections, CDC (Change Data Capture), and batch synchronization. Architect EDI (Electronic Data Interchange) integrations for B2B order processing, procurement, and supply chain data exchange. Translate business requirements into scalable technical integration architectures and implementation strategies. Facilitate discovery sessions and technical workshops with clients to understand system landscapes, integration requirements, and data flows. Own complex integration solutions from design through deployment, ensuring high performance, scalability, and maintainability. Implement agentic wor

About the Team The Applied AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with customers across industries to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. About the Role As the Manager of Applied AI Architects, you will lead a team of senior technical leaders responsible for the technical strategy, customer journey, and path to production value for OpenAI's largest and most complex customers. Your team will act as the “CTO of the book of business,” partnering with customer executives and technical teams from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will set the operating model for how Applied AI Architects own technical account plans across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In close partnership with Sales leadership and Account Directors, you will help prioritize customer portfolios, allocate technical resources, and ensure business priorities translate into focused use cases, credible architectures, actionable adoption roadmaps, and durable customer value and growth. You will remain accountable for the team's technical outcomes while developing its people and bringing in the right specialists across deployment, implementation, enablement, security, product, research, and partners. You will serve as an executive technical sponsor for critical engagements, a senior voice of the customer inside OpenAI, and a cross-functional leader who can move confidently between regional strategy, executive decision-making, architectural depth, and hands-on coaching. This role is based in B

About the Team The AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with customers across industries and digital-native businesses to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. About the Role As an AI Architect, you will be the senior technical owner for a named portfolio of customers and the primary technical counterpart to their leadership teams. You will act as the “CTO of your book of business”, shaping each customer's AI strategy and guiding their journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In partnership with the Account Director, you will translate business priorities into a focused use-case portfolio, an actionable adoption roadmap, and a clear path to durable customer value and growth. The Account Director owns commercial strategy; you own the technical strategy, customer journey, and path to production value. You will remain accountable for the technical outcome while bringing in the right specialists across deployment, implementation, enablement, security, product, and partners to provide deeper expertise and execute work where needed. This role calls for strong industry fluency, sound architectural judgment, and the ability to move confidently between executive strategy and hands-on technical conversations. This role is based in Sydney, Australia. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you wil

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role: As a Field Executive Architect, you will serve as Anthropic's senior technical voice with our most strategic customers. You'll engage directly with C-suite executives and senior technical leaders at the world's largest enterprises to understand their business, align stakeholders around a clear vision for how AI fits into their strategy, and create momentum toward adoption of Anthropic's products. This is not a hands-on-keyboard engineering role. Your job is to walk into a room full of executives, quickly understand their business and technical landscape, and help them see a clear path forward with Claude. You'll then partner with Sales and Applied AI teams to ensure that vision translates into execution -- checking in on high-momentum accounts, maintaining executive relationships, and keeping deals on track. Internally, you'll serve as a sponsor for enterprise customer needs, working with Product to ensure that what matters most to our largest accounts is heard and prioritized. You'll bring deep experience in enterprise technology and a track record of operating at the intersection of business strategy and technical execution. Whether you've been a CTO, VP of Engineering, Field CTO, or a world-class senior technical salesperson, what matters is that you've seen how large organizations make technology decisions and can meet executives where they are -- with credibility, clarity, and conviction. Responsibilities: Engage directly with C-suite and senior technical leaders at Anthropic's largest and most strategic accounts, aligning business and technical stakeholders around a clear vision for AI adoption Prepare for and le

About Mach Industries Founded in 2023, Mach Industries is a rapidly growing defense technology company focused on developing next-generation autonomous defense platforms. At the core of our mission is the commitment to delivering scalable, decentralized defense systems that enhance the strategic capabilities of the United States and its allies. With a workforce of approximately 350 employees, we operate with startup agility and ambition. Our vision is to redefine the future of warfare through cutting-edge manufacturing, innovation at speed, and unwavering focus on national security. We are dedicated to solving the next generation of warfare with lethal systems that deter kinetic conflict and protect global security. The Role We are seeking a knowledgeable and proactive Lead Environmental Health & Safety Engineer to provide technical leadership and hands-on execution of EHS programs across our engineering, manufacturing, prototyping, testing, and operational environments. This role will serve as a senior technical EHS resource, partnering directly with Engineering, Manufacturing, Operations, Facilities, and site leadership to identify hazards, evaluate risk, develop engineering and administrative controls, and ensure compliance with applicable environmental and occupational safety requirements. The Lead EHS Engineer will be highly engaged in day-to-day operations and is expected to spend significant time in manufacturing, laboratory, prototype, test, and other operational areas. The ideal candidate is comfortable operating in rapidly evolving environments where new equipment, processes, materials, and hazards are regularly introduced. The successful candidate will combine strong regulatory knowledge with an engineering mindset; focusing on eliminating or reducing hazards through design and practical risk controls rather than relying solely on procedures or administrative compliance. Key Responsibilities EHS Technical Leadership & Risk Management Serve as a te

The Data Architect plays a critical role in designing and building foundational data platforms that enable customers to move, organize, and analyze their business data at scale. In this position, you will partner with client team members to architect, implement, and deploy data warehouse solutions across multiple cloud platforms and customer organizations. This position requires deep expertise in medallion layer design, ELT implementation, semantic layer architecture and BI tool integration. You should be able to lead architecture discussions, guide technical execution, and mentor junior engineers. As a senior technical contributor, you will take ownership of complex data warehouse solutions, conduct technical discovery with customers, and ensure scalable, maintainable data architectures. You will act as a trusted technical advisor to both internal teams and customer stakeholders while driving best practices in data design, pipeline development, semantic layer modelling, and BI implementation. Responsibilities Design medallion layer data warehouse schemas (bronze, silver, gold) on Databricks, Redshift, Snowflake and/or BigQuery. Select and implement ELT tools to move data from source systems into the warehouse. You'll evaluate options, configure pipelines, and troubleshoot performance issues. Build and optimize semantic layers on top of the warehouse so analysts and business users can query data without writing SQL. Connect data warehouses to BI platforms (Tableau, Looker, Power BI, or similar) to enable self-service analytics and reporting. Translate business requirements into scalable technical integration architectures and implementation strategies. Facilitate discovery sessions and technical workshops with clients to understand system landscapes, integration requirements, and data flows. Own complex integration solutions from design through deployment, ensuring high performance, scalability, and maintainability. Advise on data governance, quality checks, and cos

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. POSITION SUMMARY CVS Health is looking for hands-on, passionate people who want to join a high energy and growing team to make a difference in customers’ lives and who want to be on the forefront of digital innovation that aims to reinvent what a pharmacy and a health care company can be in the digital world. Currently, we are seeking a Staff Software Engineer – Search / AI who as a Senior technical leader, be responsible for driving architecture, design, and delivery of scalable, cloud-native platforms built on microservices architecture and AI capabilities. This role combines deep hands-on engineering with strategic leadership to build intelligent, distributed systems. The right candidate will be a strong analytical thinker and be able to simplify complex problems, processes or projects into component parts explore and evaluate them systematically. We love to collaborate and help each other and we want someone to share that ideology. Expectations for the Role Drive enterprise architecture and technical strategy with strong focus on microservices-based design and AI platform engineering Design and develop highly scalable microservices architectures, including APIs, domain-driven services, and event-driven systems Lead the development and integration of AI/ML solutions, including LLMs, Retrieval-Augmented Generation (RAG), and agentic frameworks Develop sc

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Director, Technology Engineering & Innovation (TE&I) – India Location: Hyderabad, India About Micron Micron Technology is a global leader in memory and storage solutions, transforming how the world uses information to enrich life for all. Micron's portfolio of DRAM, NAND, and NOR technologies powers today's most innovative computing, networking, and mobile products, enabling advancements from data centers and artificial intelligence to intelligent edge devices. Micron is seeking an experienced technology leader to serve as Director, Technology Engineering & Innovation (TE&I) in Hyderabad, India. This role will lead the India-based TE&I organization, providing leadership across infrastructure engineering, operations, automation, reliability engineering, and service management functions. The Director will be responsible for building and scaling a high-performing organization that delivers critical capabilities supporting Micron's global IT infrastructure landscape. The successful candidate will bring extensive experience leading large teams within complex multinational enterprises, managing through senior managers and technical leaders, and driving operational excellence at scale. The individual will

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As a Principal Engineer at Micron’s HBM New Product Validation team in Boise, ID you will be a senior technical guide responsible for validation strategy and readiness for future-generation High Bandwidth Memory (HBM) products. You will apply deep expertise in complex RAM and high-bandwidth memory architecture and building to establish architecture validation strategies. You will impact decisions that improve validation observability and debug efficiency . You will lead investigations of complex architecture, building , and silicon issues from pre-silicon simulation through post-silicon characterization. You will partner across Design Engineering, Design Validation, Product Engineering, Systems teams, and will develop and promote AI-enabled validation methodologies that improve efficiency, quality, and scalability. Responsibilities: Define architecture-aware validation strategies and coverage direction for future-generation HBM products. Drive validation readiness for next-generation products by preparing strategies, test environments, and execution plans before first silicon, reducing risk, accelerating issue resolution, and preventing late-stage surprises. Evaluate new DRAM/HBM architectural features and define validation requirements and testability needs before DBR. <span style="color:#

About the Team The Applied AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with customers across industries and digital-native businesses to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. About the Role As an Applied AI Architect, you will be the senior technical owner for a named portfolio of customers and the primary technical counterpart to their leadership teams. You will act as the “CTO of your book of business”, shaping each customer's AI strategy and guiding their journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In partnership with the Account Director, you will translate business priorities into a focused use-case portfolio, an actionable adoption roadmap, and a clear path to durable customer value and growth. The Account Director owns commercial strategy; you own the technical strategy, customer journey, and path to production value. You will remain accountable for the technical outcome while bringing in the right specialists across deployment, implementation, enablement, security, product, and partners to provide deeper expertise and execute work where needed. This role calls for strong industry fluency, sound architectural judgment, and the ability to move confidently between executive strategy and hands-on technical conversations. This role is based in our London office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In th