Senior Technical Support Engineer Jobs

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role As the founding Channel Partner Manager for Canada, you will build the partner motion that helps Canadian businesses discover, evaluate, and adopt Ramp through trusted advisors and ecosystem partners. This is a zero-to-one role. You will own the full partner lifecycle, from identifying and engaging Canadian accounting, advisory, private equity, and venture capital partners through signing, enablement, activation, and partner-sourced pipeline. Your early results will help determine how Ramp scales its Canadian channel motion. You will work closely with Sales, Growth, Product, Engineering, and the broader Partnerships organization. The right person is a hands-on builder: equally comfortable opening a new relationship, running a partner meeting, solving an operational blocker, and turning early learnings into a repeatable playbook. What You’ll Do Build Ramp’s Canadian channel strategy and operating rhythm from the ground up. Research, identify, source, qualify and sign net-new Canadian partners. Create joint go-to-market and activation p

Company Name: tastytrade Role: Senior Site Reliability Engineer - Linux Systems & Application Observability Location: Chicago, IL (Hybrid, 3 days/week in office) Role Summary Come join tastytrade, part of IG Group, as we build the reliability practice behind the brokerage platform that active options, futures, and equities traders rely on every market day. As our first Senior Site Reliability Engineer, you'll harden the systems behind order execution and market data delivery — designing for fault tolerance, closing gaps in our telemetry, and making sure our HashiCorp Nomad-based service fabric scales cleanly as trading volume grows. You'll work embedded alongside our infrastructure and application engineering teams, contributing directly to our Ruby, Java, and Elixir services. This is a rare opportunity to shape a practice and a culture from day one, on a platform where every order, quote, and position has to be right, because real client capital is on the line. What You'll Do (Job Responsibilities) • Build self-healing, fault-tolerant infrastructure and internal tooling that automates repetitive operational work and reduces toil for Platform and Application teams. • Run gap analysis across our observability stack to find blind spots in telemetry, logging, and alerting coverage, then close them so failures surface before customers feel them. • Own scalability work across our HashiCorp Nomad service fabric: capacity planning, load testing, and identifying architectural bottlenecks before they become incidents. • Extend our observability stack (Prometheus, Honeycomb, OpenTelemetry) with the instrumentation needed to actually see the failure modes above. • Set SLOs and error budgets with multi-window burn-rate alerting for critical brokerage flows, once the fault-tolerance and telemetry foundation is in place. • Mentor engineers across teams to build a culture of site reliability champions so the practice outlives any one person. Who You Are (Skills Needed) • Hands

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Senior Manager, Accounts Payable About the job This position is needed as Twilio continues to grow rapidly. As the Senior Manager, Accounts Payable, you will oversee Twilio’s global Accounts Payable function, leading operational execution and process excellence across vendor disbursements, expense management, and AP support. Reporting directly to the Senior Director of International Accounting, you will play a critical role in scaling our finance operations, driving automation, ensuring compliance, and supporting both organic and inorganic growth. Responsibilities In this role, you’ll: Lead the daily operations of global Accounts Payable, vendor disbursements, expense management, and credit card reconciliations. Manage and mentor a high performing AP team, setting clear KPIs, performance benchmarks, and professional development plans. Oversee month-end close activities for AP, including sub-ledger to GL reconciliat

Zoox's Robot Software Infrastructure team is seeking a passionate software engineer to help develop Robot software and infrastructure to advance the common performant operating system that powers several devices on our vehicle including Autonomy systems. This team develops platform-level software and services, including operating systems that enable complex, hardware-accelerated workloads critical for autonomous driving on automotive-grade hardware. We work closely with cross-functional teams—including application software engineering, release management, hardware engineering, manufacturing and operations—to support vehicle development and deployment at scale. If you are excited to explore a wide problem space and are mindful of how components fit within a larger system, you may be a great fit! In this role, you will: Design, develop, and maintain end-to-end continuous integration and validation toolchains for the operating system platform that powers various on-bot devices and applications on the Robotaxi Architect and implement platform-level software to support robust and scalable robot software infrastructure Configure and manage embedded Linux build systems (e.g., Yocto) and bootloader processes (e.g., U-Boot) to ensure reliable system startup and maintenance Develop and optimize device drivers and kernel-space components using C, C++, or Rust to meet performance and reliability requirements Collaborate cross-functionally to support seamless integration and delivery of the OS platform, triage issues, support new hardware bring-up and manufacturing functions Qualifications: 8+ years delivering production systems and software applications Designed and deployed end-to-end continuous integration and validation toolchains to verify Linux/OS images for production software releases supporting different hardware platforms Proficiency in Linux internals, including init systems, containerization,

At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product managers who bring exceptional creative and analytical skills to drive forward a best in class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company's vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast paced company and industry from our San Francisco and New York offices. The Customer Care team is at the forefront of building intelligent AI agents that transform how Lyft delivers customer support. As AI capabilities evolve rapidly, we're moving beyond traditional automation to create AI agents that can understand complex customer needs, make intelligent decisions, and resolve issues with human-level quality. This team works cross-functionally to design, deploy, and scale AI agents that handle real customer conversations and empower our human agents with more information to solve issues. They work alongside our support ops and insights teams to create exceptional experiences when our customers need help most. Responsibilities: Build and optimize AI agents that handle customer support interactions across chat and voice channels Partner directly with engineering, data science, and ML teams to design agent capabilities and behaviors Write, test, and refine prompt logic and conversation flows for specific customer use cases Partner with support operations teams to understand workflows, pain points, and opportunities Run rapid feedback loops between customer interactions and product development to continuously improve agent performance Serve as the in-house expert on AI agent development,

The Software Systems Engineering team is responsible for defining SW development processes and ensuring that all safety-critical software meets a high safety bar for production vehicles. In this role, you will design and implement methodologies, tools, and processes for safety-critical software that will revolutionize transportation in the 21st century. Borrowing principles from avionics, automotive, and other safety-critical industries, you will work with software engineers throughout the Zoox software org, ranging from state-of-the-art AI Autonomy software, all the way to highly-critical RTOS and middleware components. In this role, you will: Be the go-to owner for the entire SSE pipeline ecosystem — from ClangTidy, ASAN/TSAN/Harden, and FBInfer — keeping every pipeline running smoothly across weekly, nightly, and CI so the rest of the org can trust the results. Take pipelines from prototypes to fully deployed, CI-enforced systems across branches, shaping how "production-grade" looks for stability tooling at Zoox. Turn raw issue data into dashboards and KPIs that tell a story — giving leadership and engineering teams a clear, real-time pulse on pipeline health and software quality trends. Play detective when things break — root-causing gnarly cross-platform and determinism, building the instrumentation and tooling to crack them. Help shape what's next for the pipeline suite — pitching in on new checker rollouts, testing strategy, and define how SSE scales its infrastructure Qualifications: Advanced degree (MS or PhD) in computer science, electrical engineering, robotics, aerospace, or r

Senior Designer, Portfolio At Kraft Heinz Design, we believe creativity has the power to make ideas unforgettable. We're looking for a Senior Designer to join our Portfolio Team and help shape the visual expression of seasonal campaigns across some of the world's most iconic brands. This role sits at the intersection of brand, retail, and shopper experience. Working alongside the Kitchen, Creative Directors, Art Directors, Copywriters, and Strategists, you'll develop the visual systems that bring big ideas to life—from campaign identities and brand guidelines to immersive in-store experiences. This role reports directly to the Head of Design at Kraft Heinz. This is more than a design execution role. We're looking for a Sr. Designer who thinks strategically, crafts beautifully, and understands how a single creative idea can come to life seamlessly across retail, shopper marketing, and every consumer touchpoint. What You'll Do Lead the design development of seasonal “Portfolio” campaigns across Kraft Heinz brands. Create campaign visual identities, design systems, and comprehensive brand guidelines that enable ideas to scale consistently across retail and marketing channels. Design engaging retail experiences, including point-of-sale materials, merchandising, displays, environmental graphics, packaging extensions, and promotional assets. Partner closely with Creative Directors, Art Directors, Copywriters, Strategists, Brand Teams, and Retail Marketing to transform big creative ideas into exceptional visual experiences. Build flexible design toolkits that can be adapted across multiple retailers, brands, and seasonal campaigns while maintaining creative consistency. Ensure every execution balances world-class creative with retail realities, shopper behavior, production requirements, and speed to market. Champion design craft through exceptional typography, composition, color, and attention to detail. Present design work with confidence, clearly articulating the strateg

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake empowers more than 10,000 organizations worldwide to unlock the full potential of AI-driven data, shaping the future of intelligent business. As companies embrace transformative AI and data workloads, controlling who can access what — and proving it — is not just important: it's essential. Join the Security Platform team at the heart of this revolution, where YOU will lead the charge in building the identity and access foundation that customers trust to protect their most sensitive data and AI workloads. Identity and access management is both the foundation and the catalyst for Snowflake's bold mission — and your work will directly shape how thousands of organizations govern access at global scale. As a Senior Product Manager in our fast-moving, hands-on, customer-focused team, you'll drive innovative IAM and authorization solutions that give customers precise control over who can see, do, and build on their data. You'll have ownership of delivering cutting-edge capabilities including role-based access control (RBAC), privilege management, identity governance, authentication policy enforcement, and AI-powered access intelligence experiences. You will team up with talented engineers, collaborate across functions, and shape the roadmap for IAM products that not only

Spotify's mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. The Subscriptions Mission builds and evolves Spotify's subscription products and marketplace experiences to drive sustainable user and revenue growth globally. We focus on awareness, acquisition, activation, retention, and monetization strategies that help users unlock the full value of Spotify while enabling the business to scale efficiently and responsibly. This role focuses on the awareness, acquisition, and activation layers of the Subscriptions Mission, making Premium feel unmissable to free users long before a purchase decision. You'll own the strategy for how users discover, understand, and develop intent for Premium value, partnering closely with product, design, engineering, research, marketing, and data science to shape the moments, surfaces, and experiences that drive consideration across markets and segments. What You Will Do Own the product strategy and roadmap for how free users become aware of, experience, and develop intent for Premium, driving consideration, conversion intent, and subscriber growth across segments and markets. Lead the discovery, design, and delivery of subscriber-facing features from early concept through global rollout. Drive experiments that deepen our understanding of what makes users want Premium and measurably move free users closer to a purchase decision. Turn behavioral, funnel, and market data into clear hypotheses, define meaningful success metrics, and build a prioritized experimentation roadmap. Design rigorous A/B experiments to evaluate funnel changes against strong baselines, scaling approaches that demonstrably work across markets and segments. Make pragmatic trade-offs across user value, revenue impact, regional nuance, and operational complexity, kn

Atlas HXM is the global workforce platform built on compliance. We help companies determine how to engage each member of their workforce and then execute with accountability built in — direct Employer of Record (EOR), Agent of Record (AOR), payroll, and compliance capabilities backed by a decade of practitioner-led expertise. Recognized as a category Leader by NelsonHall and Everest Group, Atlas HXM builds Human Experience Management into everything we do, guided by our "For People, by People" principle. The future of work is borderless, and so are we. Our people are located around the globe — in the U.S., the UK, India, Colombia, China, and beyond. Diversity and belonging are not just values; they are who we are. We are also committed to making a positive impact. Through our Environment, Social, and Governance (ESG) impact initiative, we are addressing our environmental footprint and promoting social responsibility. Our impact program is central to our vision and culture, focusing on employee wellness, diversity, charitable work, and ethical corporate governance. About the Role: We are looking for a Senior Engineer who views data as a core software engineering discipline, not an exercise in configuring drag-and-drop SaaS vendors. In this role, you won't just glue third-party platforms together; you will own, design, and build the underlying data systems, pipelines, and internal platforms that power our production services and application backend. You care deeply about clean code, system performance, cost efficiency, automated testing, and developer experience. You understand when a lightweight query or a simple, well-designed service beats introducing a complex, expensive distributed computing cluster. You choose simple, maintainable systems over over-engineered platforms. What You’ll Do: Design, build, and maintain data processing pipelines using modern software engineering practices. Collaborate wit

About the Team DoorDash Drive is our white label fulfillment platform powering e-commerce for merchants on and off the DoorDash platform. The Drive New Verticals team partners with merchants across Grocery, Convenience, Retail, and Pharma to strategically and operationally address their e-commerce and logistics needs through our three-sided marketplace. About the Role We are looking for a Senior Associate to join our New Verticals Drive Strategy & Operations team, passionate about scaling high-growth products. This team focuses on growing Last Mile Delivery and Dasher Shop & Deliver for our Drive partners, with this role specifically focused on Dasher Shop & Deliver. In this role, you will unlock accessibility to local businesses on their own terms by launching new products and services to expand both DoorDash’s and merchants’ total addressable market. You will work on growth, profitability, and merchant strategy initiatives to scale our Dasher Shop & Deliver offering across Grocery and other New Verticals categories. You will partner cross-functionally to improve product quality and operational excellence, contribute to the ideation, testing, and execution of new services and features, and support profitability efforts through data-driven recommendations, financial modelling for merchant negotiations and new-net merchant contracts, and account optimization initiatives. Reporting to the Manager of Drive Strategy & Operations, you will work cross-functionally with Product, Engineering, Sales, Operations, Finance, and other teams to make your vision a reality. We operate in a hybrid model, so we spend a few days a quarter in person together, but all our offices are open should you choose to go in more regularly. You’re excited about this opportunity because you will… Strategize: You will develop the strategy to best serve our customers, thinking at a deeply strategic level about the success now and 3+ years out. Operate : You will get t

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. AI at SharkNinja At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in. Senior Director, Industrial Design SharkNinja Shark and Ninja products are in tens of millions of homes. You would own how they look, feel, and get recognized. This is the top industrial design seat at SharkNinja. You set the design vision for a multi-billion-dollar portfolio, lead a global team of design leaders, and sit in the room where category and investment decisions are made — not downstream of them. What you'll own The vision. Multi-year ID strategy across the full Shark and Ninja portfolio, and the design language, standards, CMF, and ergonomics that make our products unmistakable in every market. The organization. A globally distributed, multi-layer ID team of managers and principal designers. Org design, hiring, leveling, succession, budget, headcount, and external agency partnerships are yours. The bar. The critique culture and craft standards that hold at scale — incl

Location : Hamburg or Berlin! At Freenow by Lyft, we are on a mission to empower smarter mobility decisions, helping people to move freely and cities to thrive. We are looking for a Senior Commercial Finance Manager to drive financial planning, business casing, and performance tracking across our dynamic growth segments and key strategic initiatives. In this role, you will act as a core financial business partner to the segment leaders and business owners accountable for driving these growth levers, providing the analytical rigor needed to guide investment decisions and strategy. Your scope extends beyond our core marketplace model to encompass B2B SaaS solutions and other business models. Beyond commercial FP&A, you will play an active role in M&A activities by supporting buy-side due diligence and post-acquisition financial integration. YOUR DAILY ADVENTURES WILL INCLUDE: Lead structured financial modeling and business casing for growth segments and strategic projects in close collaboration with business owners. Act as a key finance partner to segment leaders and business owners, providing objective analysis to inform senior leadership discussions on resource allocation and major investment decisions. Establish continuous ROI tracking frameworks and conduct routine performance reviews to ensure capital efficiency across all growth levers. Work alongside the Data team to define and implement consistent KPI tracking, reporting frameworks, and performance dashboards. Collaborate with the broader Commercial Finance team to build and maintain sustainable "shadow P&L" reporting for growth segments (prospectively utilizing Anaplan). Support buy-side M&A projects by assessing target financials and evaluating business models within the context of our own operational data to complement external due diligence advisory work. Structure and drive the post-acquisition financial integration of newly acquired businesses from an FP&A perspective, ensuring

About LastPass LastPass delivers Secure Access Essentials, helping individuals and organizations manage and protect access to AI, applications, and credentials straight from the browser. Trusted by more than 100,000 businesses and millions of users worldwide, LastPass blends strong security with everyday simplicity. From discovering unapproved AI and applications to reducing login friction and securing credentials across the business, LastPass delivers on its mission to give everyone seamless access to everything they need to work, move fast, and stay protected as their environments evolve. Curious about our products? Visit our website and try it free! We welcome new ideas, support your growth, and recognize your value, if this aligns with what you are looking for in your next career move, Join Us! LastPass is looking for Senior Backend Engineer(.NET): In this role, you will evolve the commerce and payment platforms powering LastPass subscriptions. At this career level, you will modernize services and deliver reliable payment integrations — helping LastPass deliver on its mission to give everyone seamless access to everything they need to work, move fast, and stay protected. About the team: The Commerce engineering team sits at the heart of LastPass’s global commerce infrastructure. The team architects, scales, and maintains the backend platforms that drive e-commerce, billing, and payment processing. Working primarily in .NET, the team owns the critical systems that keep LastPass subscriptions running reliably for customers worldwide. If you are passionate about complex problem solving and motivated by scale, then this is the role for you! Who will you work with? You will work closely with fellow .NET engineers, SDETs, QA engineers, database developers, and engineering leaders to design, build, test, and support reliable commerce and payment services. You will also partner with teams across Product, Finance, Data, and Operations to deliver secure

About LastPass LastPass delivers Secure Access Essentials, helping individuals and organizations manage and protect access to AI, applications, and credentials straight from the browser. Trusted by more than 100,000 businesses and millions of users worldwide, LastPass blends strong security with everyday simplicity. From discovering unapproved AI and applications to reducing login friction and securing credentials across the business, LastPass delivers on its mission to give everyone seamless access to everything they need to work, move fast, and stay protected as their environments evolve. Curious about our products? Visit our website and try it free! We welcome new ideas, support your growth, and recognize your value, if this aligns with what you are looking for in your next career move, Join Us! LastPass is looking for Senior Backend Engineer (.NET): In this role, you will evolve the commerce and payment platforms powering LastPass subscriptions. At this career level, you will modernize services and deliver reliable payment integrations — helping LastPass deliver on its mission to give everyone seamless access to everything they need to work, move fast, and stay protected. About the team: The Commerce engineering team sits at the heart of LastPass’s global commerce infrastructure. The team architects, scales, and maintains the backend platforms that drive e-commerce, billing, and payment processing. Working primarily in .NET, the team owns the critical systems that keep LastPass subscriptions running reliably for customers worldwide. If you are passionate about complex problem solving and motivated by scale, then this is the role for you! Who will you work with? You will work closely with fellow .NET engineers, SDETs, QA engineers, database developers, and engineering leaders to design, build, test, and support reliable commerce and payment services. You will also partner with teams across Product, Finance, Data, and Operations to deliver secure