Senior Technical Support Representative Jobs

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you! About the Role We are hiring a Firmware Validation & Integration Engineer for our autonomy software team. This is a critical role to build robust and scalable validation for our firmware and systems to ensure reliability at every level. In this role, you will work with our electrical, firmware, and autonomy engineers to build the infrastructure and test suites required to validate the system. This includes designing and implementing our Hardware-in-the-Loop (HIL) simulation environments and automation frameworks from the ground up. You will report to the Autonomy Platform Lead on our Autonomy Platform Team at DoorDash Labs. We expect this role to be hybrid with some time in-office and some time remote. You’re excited about this opportunity because you will… Play an integral role on a small and focused team. Design and build Hardware-in-the-Loop (HIL) systems to simulate vehicle dynamics and sensor data for comprehensive firmware and system-level validation. Develop automated test infrastructure and software tools to exercise multiple embedded platforms throughout our robot system. Interface many layers of our control system including vehicle controls, power management, and motion control to ensure seamless system integration. Implement low-level test sequences and validation algorithms to safely stress-test vehicle components such as batteries, drive-train, and thermal management devices. Collaborate with cross-functional teams to identify edge cases and hardware-software corner cases that impact vehicle safety and performance. We’re excited about you because… BS/MS degree in Computer Science, Robotics, Electrical Engineering, or related technical field. 5+ years of experience in validati

As part of the Advanced Hardware Manufacturing Operations team, you will be a vital part of the Zoox Manufacturing organization responsible for building, testing, troubleshooting complex software controlled electro-mechanical sensing elements critical to Zoox’s Robo Taxi. Our team has a collaborative resilient culture marked by being curious and by an energetic approach to bring the Robo Taxi to life. You’ll be part of a passionate team dedicated to building the future of transportation. In this leadership role, you will be responsible for overseeing quality control activities for the camera, LiDAR, sensor pod and primary compute production line, ensuring compliance with standards, internal procedures, and leading a team of technicians. This role involves managing and supervising Quality employees, analyzing KPI data, implementing improvements, and providing technical guidance to the team while maintaining compliance to quality standards. In this role, you will: Provide effective supervision, mentoring and coaching to assigned employees to achieve the required quality and production goals. Supervise compliance adherence of the movement (physical and virtual) of products through the production area. Perform all personnel-related functions related to quality staff, including hiring, training, and performance evaluations. Plan and organize work to ensure delivery deadlines are met. Be the Data Steward for Manufacturing Quality on serialized production Work with the Operations. Logistics, Supplier Quality, Engineering and Manufacturing team to ensure accurate ERP transactions, documentation and proper maintenance of quality records in compliance with internal procedures, policies and regulatory requirements. Analyze and report Quality KPIs Partner with Manufacturing System Data team in resolving ERP show stoppers and improving

We’re reinventing personal transportation—making the future safer, cleaner, and more enjoyable. We’ve created our vehicle specifically for dense, complicated urban environments. Zoox is the only driving vehicle on the market with bidirectional driving capabilities and four-wheel steering, allowing us to maneuver through compact spaces and change directions without the need to reverse. The future is for riders! Our growing software engineering leadership team is searching for a Director of Perception. Our perception stack is responsible for building Zoox’s world-class 3D environment model from multi-modal sensor data. We create novel AI architectures that combine the latest academic results with many in-house innovations in creative ways. Our algorithms are relentlessly optimized and tuned to run efficiently and effectively on a wide variety of real-life data as well as in simulation. You will be responsible for leading high-impact Perception teams with their technical roadmap and milestone goals. You will be closely collaborating with other AI and SW leaders, simulation, and our systems design and mission assurance teams to deliver an exceptional dynamic objects perception system encompassing modalities such as vision, lidar, radar and long-wave IR across pipelines such as segmentation, detection, classification, fusion and tracking. You will lead a diverse, experienced team with a rapidly growing scope and responsibility while also working on some of the most complex problems in artificial intelligence, perception, and sensor fusion. In this role, you will: Build and lead a group of managers and engineers, and be responsible for the team’s roadmap, productivity, execution and impact within the company. Set the vision for, grow, and lead a team of talented software engineers in the overall planning, execution, and success of complex technical projects, while providing the team with technical leadership. Collaborate with engineers and leade

Tactical RF Sensors Subsystem Lead Engineer Company: The Boeing Company Boeing Defense, Space & Security (BDS) is seeking a Tactical RF Sensors Subsystem Lead Engineer to be the lead for sensor subsystem in Berkeley, MO , supporting a proprietary Air Dominance Fixed Wing program . You will be joining a fast-paced program where you will be responsible for developing and integrating complex, highly integrated, radio frequency (RF) sensor systems. In this role, you will be joining a cross-functional team integrating next generation capabilities as part of a very exciting and critically important development effort. Your role will be to oversee and coordinate the work of a team of engineers throughout the various stages of the program development life cycle. You will have the opportunity to operate in an agile development environment to mature our products, work on next generation open-architecture model-based designs, and to collaborate across multiple disciplines. The day-to-day activities of this position will be a combination of traditional design engineering, coordinating the daily activity of the engineering team, overseeing and approving technical work, collaborating with cross-functional peers, and presenting technical challenges and solutions to leadership. Frequent interaction with program leadership, customers, and industry partners during critical design phases will be key elements of this position. This position will provide the candidate an opportunity to develop their engineering skills with potential growth into a leadership role. Position Responsibilities: Coordinates the daily activity of an engineering team using agile toolsets (JIRA, Confluence, etc.) Provides technical

Tactical RF Sensors Subsystem Lead Engineer Company: The Boeing Company Boeing Defense, Space & Security (BDS) is seeking a Tactical RF Sensors Subsystem Lead Engineer to be the lead for sensor subsystem in Berkeley, MO , supporting a proprietary Air Dominance Fixed Wing program . You will be joining a fast-paced program where you will be responsible for developing and integrating complex, highly integrated, radio frequency (RF) sensor systems. In this role, you will be joining a cross-functional team integrating next generation capabilities as part of a very exciting and critically important development effort. Your role will be to oversee and coordinate the work of a team of engineers throughout the various stages of the program development life cycle. You will have the opportunity to operate in an agile development environment to mature our products, work on next generation open-architecture model-based designs, and to collaborate across multiple disciplines. The day-to-day activities of this position will be a combination of traditional design engineering, coordinating the daily activity of the engineering team, overseeing and approving technical work, collaborating with cross-functional peers, and presenting technical challenges and solutions to leadership. Frequent interaction with program leadership, customers, and industry partners during critical design phases will be key elements of this position. This position will provide the candidate an opportunity to develop their engineering skills with potential growth into a leadership role. Position Responsibilities: Coordinate the daily activity of an engineering team using agile toolsets (JIRA, Confluence, etc.) Provide technical l

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Responsibilities include, but are not limited to · Responsible for the architecture, design, implementation, and validation of analog and mixed-signal circuits used in NAND Flash across the complete design lifecycle. · Design and develop circuits such as charge pumps, amplifiers, voltage regulators, data converters (ADC/DAC), bandgap references, sensor interfaces, and power-management blocks. · Translate system-level requirements into detailed circuit specifications, architectures, schematics, verification plans, and clear design documentation. · Perform transistor-level design and optimization to meet performance, power, area, noise, and reliability targets. · Conduct DC, AC, transient, noise, Monte Carlo, and corner simulations to verify functionality and robustness across process, voltage, and temperature variations. · Validate block- and chip-level design performance using standard industry simulators, including evaluation of parasitic effects and integration quality. · Participate in cross-functional evaluation of key NAND features and collaborate with Product Engineering, Test, Probe, Process Integration, Assembly, and other partner teams. · Analyze design and silicon issues, drive root-cause analysis, and implement robust corrective actions. · Coordinate technical activities for a small team when required, including design reviews, execution tracking, and knowledge sharing. · Deve

About Mach Industries Founded in 2023, Mach Industries is a rapidly growing defense technology company focused on developing next-generation autonomous defense platforms. At the core of our mission is the commitment to delivering scalable, decentralized defense systems that enhance the strategic capabilities of the United States and its allies. With a workforce of approximately 350 employees, we operate with startup agility and ambition. Our vision is to redefine the future of warfare through cutting-edge manufacturing, innovation at speed, and unwavering focus on national security. We are dedicated to solving the next generation of warfare with lethal systems that deter kinetic conflict and protect global security. Role Overview We seek an Mechatronics Engineer to join our new and non-defense consumer robotics program. The engineer in this role will develop mechanical systems end-to-end, from ideation through deployment, working with your peers to make technical and design decisions in the early stages of the product development. High level responsibilities include (but are not limited to): Make early technical and design decisions, from part selection through tradeoffs to ensure we can build and manufacture at scale Anticipate challenges in actuation, kinematics, sensor integration and embedded controls in order to help keep the team moving forward Contribute to test plans, technical documentation, and engineering reviews Validate design and iterate hardware based on performance feedback Build proof-of-concept designs, run experiments, and communicate findings Required Qualifications Foundational understanding of mechatronics, mechanism design, kinematics and dynamics Demonstrated hands-on turning ideas into hardware, bridging theory and practicality Experience taking ambiguous, open-ended problems and creating workable design with minimal oversight An intrinsic curiosity about hard problems and the motivation to learn unfamiliar systems Ability t

Own the end-to-end execution that takes NVIDIA DRIVE Autonomous Driving Software (NDAS) from product definition to production deployment across major OEM vehicle lines. We are seeking an accomplished engineering execution leader to lead adaptation, integration, validation, and production readiness of NVIDIA Autonomous driving solution (NDAS) for strategic automotive OEMs. You will work between NVIDIA product and engineering teams and the OEM's vehicle, software, systems, and validation groups. The role involves converting an agreed feature set into a deliverable vehicle program. This entails clarifying requirements, coordinating interfaces and responsibilities, setting the engineering plan, building consistent productization workflows, and managing issue resolution. You will influence teams such as systems engineering, autonomous-driving development, platform software, functional safety, cybersecurity, quality, validation, release, and customer engineering. What You'll Be Doing: Lead NDAS execution with major OEMs across the full program lifecycle — from feature definition and technical alignment through vehicle integration, validation, launch, and production ramp — owning the coordinated engineering plan per vehicle line, including requirements, architecture, adaptation scope, achievements, staffing, validation strategy, release criteria, and production-readiness gates. Translate OEM vehicle requirements and use cases into clear commitments for NVIDIA teams, while ensuring OEM partners understand product capabilities, constraints, assumptions, and the work required on their side; build scalable, repeatable workflows for adapting NDAS to specific OEM platforms, vehicle architectures, sensor configurations, compute platforms, networks, and development processes. Drive multi-functional implementation across autonomous-driving features, systems, platform software, vehicle integratio

What we’re doing isn’t easy, but nothing worth doing ever is. Diligent builds helpful robots that work safely and autonomously in real world environments. We move quickly, solve messy problems, and care deeply about reliability at scale. As a Fleet Engineer, you'll own the reliability and continuous improvement of our deployed robotic fleet — leading hands-on investigations into how and why robots fail in the field, across the mobile base, charging/docking, motion and power, connectivity (modem), and sensor hardware. You'll combine remote data analysis with bench/lab failure analysis at our Austin HQ, turning field-technician reports and fleet data into clear problem statements, validated root causes, and corrective actions driven to closure with engineering, operations, manufacturing, and vendors. We are hiring a Lead Engineer, Issue Management & Triage to lead the systems, tooling, and team at the intersection of our Customers, Remote Operations Center (ROC), and Engineering. This is a highly technical, hands-on role focused on building the infrastructure that powers how we detect, triage, diagnose, and resolve issues across a deployed robotic fleet. You will work deeply with Engineering teams to design classification frameworks, build internal tools, and develop automation pipelines that improve reliability at scale. Location: Austin preferred, Remote possible (U.S.) Travel: if remote up to ~50% travel to Austin, TX (especially in the your first 90 days) What You’ll Do: Own Issue Management & Triage Systems Design and own end-to-end systems for issue intake, triage, and escalation. Define severity frameworks, SLAs, and ensure issues are consistently structured for engineering prioritization. Build Tools & Automation (Hands-On) Develop automation and pipelines to ingest, process, and classify operational data, reducing manual triage effort. Contribute directly to codebases (Python, backend services) and partner with Engineer

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. We are looking for an experienced backend software engineer to join our Road Safety & Telematics team. At Lyft, Telematics data is used to make Lyft safer by reducing the frequency and severity of accidents, which in turn also makes Lyft more affordable for riders and a better way to earn a living for drivers. The Telematics team acts as a platform team that processes petabytes of mobile sensor data — millisecond-level IMU, gyroscope, and GPS signals — through a series of DAG-based transformations and ML model inferences to detect harsh driving events and convert them into normalized risk features that other Lyft services consume. Our technology stack runs on AWS, Kubernetes, Spark, and Apache Airflow. In this role, you'll work closely with data scientists, actuarial teams, other backend and data engineers, and product management — partnering across geos to build risk-aware products that rank and reward safe drivers, help off-board unsafe ones, notify drivers in real time, and give claims agents the tools to understand exactly what happened in a ride. You'll also be a key technical partner to our insurance team as they optimize coverage costs and provider relationships. If you are a seasoned engineer with a passion for innovation, high-volume data pipelines, microservices, working in cross-disciplinary environments and possess the skills to ensure the ongoing maintenance and improvement of services, you will thrive on our team! You can read about some of the products that Telematics powers in this blog post: https://www.lyft.com/blog/posts/lyfts-impact-on-road-safety Responsibilities: Be a champion of the team's safety and affordability mission, serving as a reliable source of risk insights for teams across Lyft — from driver ranking and safety rewards to accident claims resolution and insurance

About Mach Industries Founded in 2023, Mach Industries is a rapidly growing defense technology company focused on developing next-generation autonomous defense platforms. At the core of our mission is the commitment to delivering scalable, decentralized defense systems that enhance the strategic capabilities of the United States and its allies. With a workforce of approximately 350 employees, we operate with startup agility and ambition. Our vision is to redefine the future of warfare through cutting-edge manufacturing, innovation at speed, and unwavering focus on national security. We are dedicated to solving the next generation of warfare with lethal systems that deter kinetic conflict and protect global security. The Role Mach Industries is building an AI-forward autonomy stack for contested environments where GNSS and other sensing may be unavailable, degraded, or denied. As an Autonomy Software Engineer, you will design, build, and deploy the software systems that power perception, localization, navigation, planning, and mission autonomy across our product lines. This is a broad role for engineers who are deeply technical in one domain and highly effective across adjacent ones. You may come from estimation, perception, machine learning, embedded systems, or planning, but you are excited to work across the autonomy stack and deliver real capability from prototype to fielded system. Key Responsibilities Design, implement, and ship production autonomy software in modern C++ on Linux, with Python for tooling, analysis, and ML workflows. Build and integrate capabilities across perception, localization, sensor fusion, navigation, planning, and embedded inference. Take systems from prototype through simulation, software-in-the-loop, hardware-in-the-loop, flight test, and deployment. Analyze logs, simulation results, and test data to debug failures, improve robustness, and drive rapid iteration. Develop evaluation pipelines, metrics, and tooling for accuracy, lat

About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries. Role Overview We are looking for domain-first, systems-oriented engineers who understand how real-world systems (in renewable energy , automotive, manufacturing, IoT, etc.) generate and use data — and can translate that into meaningful AI-driven workflows using DevRev. As a Solutions Engineer, you will act as a trusted advisor , combining domain expertise, engineering depth, and problem-solving to help customers unlock value from their data through DevRev’s AI platform. You will work closely with Sales, Product, and Engineering to design solutions that go beyond demos — enabling real-world automation, intelligence, and agentic workflows . Key Responsibilities Partner with customers to deeply understand domain workflows, systems, and data flows (e.g., connected vehicles, factory systems, IoT environments) Translate real-world signals (sensor data, logs, events) into insights, workflows, and automated actions Build and showcase AI-driven workflows, automations, and agentic use cases Design and articulate end-to-end solutions (data ingestion → processing → decision → action) Act as a technical advisor , guiding customers on how DevRev c

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: As a Manager, Fiber at SpaceXSI's Memphis data center, you will lead and oversee all fiber optic infrastructure activities, driving the successful execution of large-scale installations, maintenance, and optimization projects. You’ll combine hands-on technical expertise with strong leadership to manage teams of technicians, ensure the highest standards of safety and quality, and maintain the ultra-reliable high-speed connectivity that powers SpaceXSI's AI training and operations. Working closely with Foremen, Project Managers, and Superintendents, you’ll play a critical role in building and sustaining the robust network backbone essential to accelerating human scientific discovery through AI. RESPONSIBILITIES: Lead, mentor, and supervise a team of Lead Fiber Technicians and Fiber Technicians in all datacenter fiber optic installation, maintenance, and repair activities Oversee all phases of fiber optic projects from planning and execution to testing, handover, and documentation Ensure a safe, productive, high-quality, and compliant work environment for the entire fiber team Develop and implement sensor indicators, inspection protocols, and preventive maintenance

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. ABOUT THE ROLE: As a Fiber Technician III at SpaceXSI's Memphis data center, you will take ownership of fiber optic infrastructure projects and lead a team of technicians in installing, maintaining, and optimizing high-performance network connectivity. You’ll combine deep technical expertise with leadership skills to ensure the highest standards of quality, safety, and uptime in a fast-paced, hyperscale environment. Working onsite with passionate teams, you’ll drive complex fiber deployments, mentor junior technicians, troubleshoot critical issues, and help build the robust backbone that powers SpaceXSI's mission to accelerate human scientific discovery through AI. RESPONSIBILITIES: Lead and mentor a team of Fiber Technicians while working under the guidance of the Foreman Supervisor, Project Manager, and Superintendent Manage all phases of datacenter fiber optic installation projects from planning through execution and handover Ensure a safe, productive, and high-quality work environment for the entire team Oversee the development of sensor indicators and conduct timely inspections to maintain optimal fiber optic system performance Troubleshoot, resolve, repair, and insta

Want to be a bswifter? At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! About the Role We are looking for an AI Engineer II to design, build, and deploy cutting-edge generative AI applications , including agentic workflows and intelligent chat experiences , that transform how employees interact with their benefits. This role goes beyond individual contribution—you will own complex AI features end-to-end , influence architecture decisions around LLMs and agent systems , and mentor junior engineers . You will play a key role in bringing secure, scalable, and high-performance AI solutions to production using AWS cloud technologies. You will collaborate closely with software engineers, architects, product managers, and cross-functional teams to deliver seamless and impactful user experiences Key Responsibilities 1. Solution Design & Development Lead the design and development of scalable, secure, and high-performance applications . Architect robust backend systems and integrate them with frontend applications and third-party services. Drive technical decisions and participate in design reviews alongside senio