Senior Technical Support Representative Jobs

About Eudia Eudia is a high-growth AI startup on a mission to transform legal work through Augmented Intelligence—pairing advanced AI with human expertise to supercharge legal teams. Our platform helps Fortune 500 corporate legal departments move faster, manage risk, and transform the legal function from a cost center into a strategic advantage. Eudia is trusted by some of the world’s most demanding organizations, including Cargill, ServiceNow, DHL, Bayer, Duracell, Dolby, Indeed, OpenAI, the U.S. Air Force, Best Buy, Asana, Dropbox, LinkedIn, Citi, Etsy, Novelis, Pure Storage, Del Monte, Cox, PetSmart, Udemy, and many more across regulated and high-stakes industries. Backed by General Catalyst (Hemant Taneja, Marc Bhargava), Floodgate (Mike Maples), Sierra Ventures (Tim Guleri), and leading individual investors including Gokul Rajaram and Prof. Chris Ré (Stanford), Eudia is building deeply technical AI platforms for risk-sensitive environments where accuracy, security, and trust are non-negotiable. We believe the future of legal work lies in AI augmenting human expertise, not replacing it, and we are assembling a world-class team to make that future a reality. About the Role We are looking for a Product Manager to own the end-to-end user experience of Eudia’s core application. This role defines how corporate legal teams interact with AI across workflows such as contract review, diligence, compliance analysis, and advisory research. You will translate powerful AI capabilities into intuitive, trustworthy, and scalable application experiences that align with how legal professionals work. This is a senior role with full ownership of application-layer strategy, workflow design, and enterprise adoption, working closely with AI, platform, design, engineering, and customer teams. What You’ll Own End-to-end product strate

We are seeking a highly skilled Infrastructure Security Engineer to join our team. This role is integral to ensuring the security and integrity of our platform. You will be responsible for securing large cloud environments, orchestrating and securing various compute clusters, and reviewing infrastructure as code. Your expertise in cloud security, infrastructure automation, and advanced security practices will be essential in maintaining and enhancing our security posture. You will: Secure infrastructure across large cloud hosting providers (e.g., AWS, Azure, GCP). Implement and maintain robust security configurations and policies for cloud environments. Conduct regular security assessments and audits of infrastructure to identify vulnerabilities and areas for improvement. Develop and enforce security best practices for infrastructure automation and orchestration. Collaborate with DeveloperExperience, IT, and product teams to integrate security into all stages of the infrastructure lifecycle. Review and secure infrastructure as code (e.g., Terraform, CloudFormation). Educate and mentor team members on infrastructure security best practices and emerging threats. Ideally, you’d have: Proven experience as a Security Engineer with a focus on product security. Proficiency in NodeJS, TypeScript, and Kubernetes. Experience with orchestrating and securing GPU clusters. Proficiency in infrastructure as code tools such as Terraform and CloudFormation. Excellent communication skills, with the ability to clearly explain technical concepts and their implications to both technical and non-technical stakeholders. Demonstrated ability to influence security strategies and drive improvements within an organization. Relevant security certifications (e.g., AWS Certified Security Specialty, Certified Cloud Security Professional) are a plus. Experience in a senior or lead security role is preferred. Compensation packages at Scale for eligible roles include base salary, equit

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Staff Data Scientist - Experimentation & Measurement San Mateo, CA (Hybrid) Overview: As a Staff Data Scientist on the Decision Science team at PlayStation, you will take a leading role in designing and interpreting experiments that evaluate the impact of key initiatives and programs. You’ll help shape how millions of players around the world experience PlayStation by bringing statistical rigor, clear measurement strategies, and deep causal inference expertise to some of the most critical initiatives across the company. This highly visible role will advance our experimentation practices and ensure that data-driven insights inform the way we build, market, and evolve our products. What You’ll Be Doing: Design, execute, and interpret A/B tests and quasi-experiments, and apply advanced causal inference methods when experimentation isn’t feasible. Partner with cross-functional teams (product, engineering, marketing) to embed experimentation into development and iteration cycles and communicate results with the company’s senior leadership. Mentor and guide other Data Scientists, providing thought leadership and technical direction. Serve as a thought leader on best practices for hypothesis development, metric selection, test structure, and results commu

P-995 About the Team At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. Ingesting data into the Lakehouse is a strategic area of investment for Databricks and a key enabler for Data and AI workflows. Lakeflow Connect is looking to solve this problem by providing ready-to-use, point-and-click connectors for a wide variety of sources, including enterprise applications (like Salesforce, Workday, ServiceNow, SharePoint), databases (e.g., SQL Server), cloud storage, message queues, and local files. In addition to being an important part of Lakeflow and Data Engineering, Connect is also a key platform capability. Every surface in Databricks (Dashboards, Notebooks, SQL, AI) requires ingestion capabilities and the lead for this role will need to work closely with other products to embed Connect into these surfaces. We are looking for a senior leader to run our Connect organization in India. This is a great opportunity to lead a key strategic initiative for Databricks. The ideal candidate would have experience leading teams that build Data infrastructure as well as interest/experience in running product centric organizations. We would also look for the ability to collaborate effectively across time zones as well organizational boundaries. The impact you will have: Solve real business needs at a large scale by applying your software engineering Ensure consistent delivery against milestones and strong alignment with the field working "two-in-a-box" with product leadership Evolve organizational structure to align with long term initiatives, build strong "5 ingredient" teams with good comms architecture Manage technical debt, including long term technical architecture decisions and balance product roadmap Leading and participating in technical, product, and design discussions Building, managing, and ope

Location Details: At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​ This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Join Our Team… GoDaddy's Global Storage Engineering team operates one of the largest Ceph environments in the industry, powering the object, block, and file storage platforms that underpin hosting, applications, internal infrastructure, and next-generation AI/HPC workloads. If you're passionate about distributed systems, large-scale storage architecture, and solving complex reliability challenges, you'll work on infrastructure that few engineers ever experience. At GoDaddy, Ceph isn't a side project — it's a critical platform. Our environment spans 80+ production clusters, 20,000+ OSDs, and approximately 300 PB of raw storage capacity, supporting tens of billions of objects across multiple continents. The scale demands deep technical expertise in storage architecture, automation, observability, and performance engineering. As a Senior Site Reliability Engineer, you'll be a key technical owner of the platform, responsible for maintaining reliability, driving operational excellence, and influencing the future evolution of our storage ecosystem. You'll tackle challenging production problems, develop automation that operates at massive scale, contribute to architectural decisions, and collaborate with some of the industry's most experienced Ceph engineers. This is an opportunity to have direct impact on a storage platform that serves millions of customers worldwide. What You'll Get to Do… Own the reliability, performance, scalability, and capacity of large-scale production Ceph environments supporting object, block, and file storage wor

About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. About the Team The Solutions Consulting team is an integral part of Outreach’s Go-To-Market function. We focus on driving measurable business impact for prospects and customers by being both domain experts and trusted advisors. We partner deeply across Sales, Product, Customer Success, and Professional Services to architect solutions that help revenue teams unlock the full potential of Outreach. As a Lead Solutions Consultant, you’ll play a pivotal role in advancing the sophistication and effectiveness of the EMEA regions’ upper segment sales motions. You’ll operate as both a top-performing individual contributor and a multiplier for others, shaping how Outreach wins in the most complex customer environments. The Role Working in a fast-growth environment means no two days are the same. As a senior member of the EMEA SC organization, you will lead complex enterprise pursuits, elevate team capability, and drive cross-functional excellence. Location Shoredicth, London - Hybrid, in office 2 days per week. Your Daily Adventures Will Include Acting as a strategic advisor to executive stakeholders (CROs, COOs, CTOs, VPs of RevOps, etc.), influencing vision and technical direction for enterprise customers. Owning the technical strategy for high-v

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As an Internal Audit IT Associate Manager, you'll join the Internal Audit team and lead the execution of IT and security audits across Coinbase's global cloud infrastructure, security operations, and crypto-native products. This team delivers independent, third-line assurance over technology, information security, and IT governance, helping Coinbase protect customers and maintain trust at scale. You'll own audits end-to-end, from planning through reporting, mentor junior team members supporting your engagements, and translate complex technical findings into clear, actionable insights for senior leadership. What you'll do: Own end-to-end execution of IT and security audits covering cloud infrastructure (AWS, GCP), application security, identity and access management, vendor/third-party risk, and blockchain-related products including wallets and cold storage. Lead audit planning, fieldwork, and stakeholder management, synthesizing findings into evidence-based reports and presentations for senior leadership and the Audit Committee. Direct and develop junior audit team members supporting your engagements, providing day-to-day guidance, reviewing workpapers, and coaching on technical and professional growth. Drive continuous monitoring and validation of remediated audit findings, tracking management responses and flagging delays or emerging risk themes. Partner with Engin

About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries. Job Description: The Forward Deployed Engineering team at DevRev is responsible for architecting and building solutions that deliver the optimal experience for our customers. As customers progress through their DevRev journey, they may require integrations with enterprise systems, workflow automation, or custom enhancements to the platform. As a Junior Forward Deployed Engineer, you will work alongside experienced engineers and cross-functional teams to help design and implement integrations, automations, and AI-driven solutions. You will gain hands-on experience applying AI/ML techniques, coding, and building scalable solutions that enhance the customer experience, while receiving mentorship to grow your technical and problem-solving skills. Objectives: Assist in designing, developing, and implementing integrations, automations, and customizations across DevRev and customers’ workflows. Apply AI techniques, including Generative AI and prompt engineering, under guidance from senior team members. Conduct basic data analysis, write SQL queries, and help build dashboards to share insights. Participate in cross-functional communication to ensure requirements and feedback loops are maintained. Learn new tools and assist in guid

Build strategies. Shape change. Lead enterprise data transformation. The Role We are seeking a visionary Data Strategy & Advisory Leader at Managing Principal level to shape the future of data in financial services. You will lead the design, delivery, and scaling of enterprise-wide data strategies for tier-one banks, insurers, and investment firms — helping them unlock the value of their data and meet the demands of an ever-evolving regulatory and digital landscape. This is not just about advising — it’s about owning the transformation agenda : defining innovative propositions, leading complex consulting engagements, inspiring cross-disciplinary teams, and driving commercial growth. You’ll be at the forefront of modern data strategy, governance, analytics, and AI adoption, while mentoring the next generation of data leaders. What You’ll Do Design and operationalise enterprise data strategies that enable business transformation across banking, insurance, and investment sectors. Lead high-impact consulting engagements in data governance, literacy, quality, regulatory response, and analytics-driven decision-making. Shape new market propositions in data consulting, including the adoption of AI, advanced analytics, and cloud-based data platforms. Drive process modernisation — from business analysis to technical design, solution implementation, and long-term optimisation. Build trusted senior stakeholder relationships , influencing strategic decisions and securing follow-on mandates. Scale data capabilities across internal teams and client organisations, ensuring consistent, high-quality outcomes. Contribute to thought leadership , industry events, and internal innovation initiatives. What We’re Looking For 8+ years of senior-level consulting experience in financial services, with a strong data strategy and advisory focus. Proven expertise across the full data lifecycle , supported by frameworks such as DAMA DMBOK, DCAM, or CDMC. Deep understandin

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. We are looking for a skilled and motivated Principal Software Engineer who is passionate about continuous learning and eager to grow along with us in a fast-paced, innovative environment. You will work remotely from Bulgaria and will be reporting to an engineering leader located in Bulgaria. You Will: Lead the design and implementation of Smartsheet's next-generation architecture, ensuring scalability, security, and performance for millions of global users. Define and drive architecture strategy, making key technical decisions that shape the future of the platform. Review and guide technical project designs, providing feedback during design review presentations to ensure system resilience and scalability. Take ownership of cross-functional technical initiatives, aligning teams around common architectural goals while driving large-scale projects to completion. Foster strong technical leadership, mentoring senior engineers and influencing best practices across multiple engineering teams. Lead deployment reviews for high-impact projects, ensuring they meet scalability, performance, and security requirements. Collaborate closely with product management and other business stakeholders to balance market needs with technical constraints, driving innovation while maintaining technical rigor. Advocate for quality and operational excellence, ensuring systems are monitored, tested, and maintained to meet the highest reliability standards. Perform other duties as assigned. You Have: Proven experience in system architecture and the d

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . We are looking for inquisitive, well-rounded Senior Full-Stack and Backend engineers to join our Monetization and Core engineering teams. Working closely with product managers, designers, and backend engineers, you’ll play an important role in enabling the newest technologies and experiences. You will build robust frameworks & features. You will empower both developers and Pinners alike. You’ll have the opportunity to find creative solutions to thought-provoking problems. Even better, because we covet the kind of courageous thinking that’s required in order for big bets and smart risks to pay off, you’ll be invited to create and drive new initiatives, seeing them from inception through to technical design, implementation, and release. We have several positions open across multiple teams, including opportunities on both the Product and Platfo

Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions. If you’re one of the best and brightest, a highly-motivated innovator, a fast worker, and a fierce competitor, you might be just the person we’re looking for! Entrata’s Research and Development department is seeking a Software Engineer. You will spend a lot of time working with senior architects and directors, designing database schema, and laying out the basic code architecture so an offshore team can run with it. You will also be tasked with projects that you will own and see through to completion. Responsibilities will include: Write well-designed, testable, efficient code Solve technical problems by working closely with Development Managers, UX, Product Managers, and offshore teams Designs high-performance database schema and code architecture for their products Empower offshore teams to rapidly deliver stable, high-performing, and reliable code. This requires frequent interaction with them by teleconference. Reviews and corrects code for quality and design through constant evaluation of prod

Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About This Role As a Senior IT Systems Engineer at Verkada, you will be responsible for driving technical ownership and delivering advanced solutions across our corporate cloud infrastructure, and identity management systems. You'll leverage deep expertise to build complex automations, enhance security, and streamline integrations beyond traditional tooling; utilizing platforms such as AWS Lambda, Google Cloud Functions, and Okta Workflows. We're looking for a proactive team player who embraces accountability, thrives on collaboration, and is passionate about creating robust, secure, and scalable systems to meet the evolving demands of our internal teams and business partners. What You'll Do Lead the development and maintenance of sophisticated identity management, endpoint management, and security infrastructure, ensuring compliance and optimal u

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together. The Applications Development Senior Group Manager is a senior management level position responsible for accomplishing results through the management o

About Citi: Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together. About the Team: The Applications Development Technology Lead Analyst is a senior-level