Senior Technical Support Representative Jobs

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: As a Senior Software Engineer, you will join the Vortex back-end team within the Navigating Wellbeing portfolio, owning and evolving various member support services that enable Aetna Health's web and mobile applications. You will be responsible for designing, developing, and implementing solutions and systems by applying advanced technical expertise to architect and code software applications, conduct system testing and debugging, collaborate with cross-functional teams, and contribute to the overall technical direction and innovation of digital engineering projects. Required Qualifications: 5+ years software engineering experience 3+ years of experience in at least one of the following: Node.js, JavaScript, TypeScript and SQL 3+ years of experience designing, building, and testing REST API's and microservices 2+ years experience with AWS, GCP, or other cloud systems Preferred Qualifications: Experience with unit and integration test frameworks like Jest and Mocha Experience with Claude Code, GitHub Copilot, and other generative AI systems Thoughtful approach to CI/CD concepts using GitHub Actions, Jenkins, or other pipelines

As a member of the Hardware Infrastructure EDA Compute team, you will optimize, scale, and support workload scheduling systems that directly impact design velocity and infrastructure efficiency. Success in this role requires both operational precision along with developing and supporting forward-looking resource management solutions that address evolving compute demands. Beyond day-to-day operations, the role drives improvements in observability, service reliability, and automation, ensuring the EDA compute environment remains resilient, measurable, and aligned with long-term engineering demands. What you'll be doing: Manage, scale, and optimize job scheduling systems (LSF, Slurm, etc.) in a large-scale, multi-site environment supporting EDA and other compute-intensive workloads Analyze scheduler and infrastructure performance data to identify systemic bottlenecks and drive measurable improvements in utilization, throughput, and turnaround time Lead problem solving across scheduler, OS, and workload layers, ensuring timely resolution of service-impacting issues Identify recurring operational challenges and implement targeted automation or process improvements to reduce manual effort and prevent repeat incidents Help define and track reliable metrics and SLOs for service performance and reliability, partnering with customers to ensure expectations are realistic and measurable Contribute to operational standards, documentation, and best practices to improve consistency across sites Partner directly with customer teams to clarify requirements, translate technical tradeoffs, and drive issues to closure What we need to see: Bachelor’s degree in Computer Science or related field, or equivalent experience Minimum 5+ years of experience operating and supporting large-scale Linux-based

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. As a Senior Sales Engineer, you’ll combine your technical aptitude, exceptional communication skills, and creative problem solving to help enterprise merchants design and implement scalable, reliable solutions on the Affirm platform. You’ll support pre-sale activities by leading technical discovery, analyzing requirements, and identifying well-architected solutions, while playing a key role in winning deals and driving the business forward. Staff Sales Engineers are part of the Merchant Engineering team and work closely with Affirm’s Sales, Engineering, and Product teams. You will work cross-functionally to develop merchant solutions, serve as a trusted technical advisor to customers, identify product enhancements, and help build internal processes that scale. What You'll Do Technical Expertise: Serve as the subject matter expert on Affirm’s integration solutions, demonstrating deep understanding of merchant checkout, customer journeys, and the competitive landscape. Making the most compelling technical case for Affirm to merchants. Consistently demonstrate your technical expertise and knowledge of Affirm’s product suite through developing and articulating compelling technical narratives that map Affirm’s capabilities to merchant systems, increasing solution scope and long-term platform adoption. Solution Development: Architect elegant solutions addressing specific customer challenges, including complex integrations and customizations. As necessary, think outside-the-box to design and architect end-to-end solutions that address complex merchant challenges, including advanced integrations and customizations. Evaluate tradeoffs across merchant constraints, platform capabilities, and non-functional requirements, and design tailored solutions aligned with each merchant’s business and technical

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. As a Senior Sales Engineer, you’ll combine your technical aptitude, exceptional communication skills, and creative problem solving to help enterprise merchants design and implement scalable, reliable solutions on the Affirm platform. You’ll support pre-sale activities by leading technical discovery, analyzing requirements, and identifying well-architected solutions, while playing a key role in winning deals and driving the business forward. Senior Sales Engineers are part of the Merchant Engineering team and work closely with Affirm’s Sales, Engineering, and Product teams. You will work cross-functionally to develop merchant solutions, serve as a trusted technical advisor to customers, identify product enhancements, and help build internal processes that scale. What You'll Do Technical Expertise: Serve as the subject matter expert on Affirm’s integration solutions, demonstrating deep understanding of merchant checkout, customer journeys, and the competitive landscape. Making the most compelling technical case for Affirm to merchants. Consistently demonstrate your technical expertise and knowledge of Affirm’s product suite through developing and articulating compelling technical narratives that map Affirm’s capabilities to merchant systems, increasing solution scope and long-term platform adoption. Solution Development: Architect elegant solutions addressing specific customer challenges, including complex integrations and customizations. As necessary, think outside-the-box to design and architect end-to-end solutions that address complex merchant challenges, including advanced integrations and customizations. Evaluate tradeoffs across merchant constraints, platform capabilities, and non-functional requirements, and design tailored solutions aligned with each merchant’s business and technical

You lead rollouts, monitor health and usage, and keep stakeholders informed. You partner with Sales on expansions and renewals, and with Support and Product on issues and feedback. What you’ll do here Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder’s platform Remove barriers to adoption so customers achieve their desired outcomes expediently Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross‑sell motions Oversee renewals and forecasting, ensuring timely, successful commitments Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve Monitor and report on customer health and usage Develop deep expertise in Coder’s products to provide global customer coverage What we’re looking for 3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC Hands-on experience with Salesforce and other industry-standard CS platforms History of building strong relationships across executive, business, and technical stakeholders Consistent internal advocacy for customers and the ability to provide actionable feedback for Product and cross‑functional teams Habit of staying current on industry trends, CS best practices, and the competitive landscape Startup experience High EQ with strong verbal communication and technical writing skills Self‑motivated with a creative and analytical approach to problem-solving Bonus tacos if you have Customer success or sales experience focused on developer tools Renewal management experience Experience with Totango or a similar Customer Success platform (e.g. Gainsight, Pylon) Tinker with AI an

EMPLOYER IS A CONTRACTOR FOR THE U.S. GOVERNMENT. THIS POSITION REQUIRES U.S. CITIZENSHIP. Role Description: We are seeking a talented and motivated Solutions Architect to join our dynamic team. As a Solutions Architect, you will be responsible for delivering exceptional guidance, support, and enablement focused on our Unicorn Delivery Service projects and capabilities. You will work closely with technical groups driving towards mission impact, providing technical expertise, proactive assistance, and strategic insights to maximize mission impact. This role is instrumental in ensuring a seamless and successful customer experience throughout the initial engagement and transition to longer-term execution. Responsibilities Act as the primary point of contact and trusted advisor for customers and their technical needs, challenges, and goals. Lead, mentor, and develop a team of engineers, fostering a culture of continuous learning, growth, and support of customer engagements. Understand and articulate the technical competency and impact of engineers on the team. Understand Defense Unicorns' products and philosophy. Assist the team in discovery and framing efforts across the industry. Identify and implement process improvements to increase team efficiency and effectiveness. Assist with demonstration and content creation on products. Manage the "proof of concept" work. Build and maintain continuous delivery (CI/CD) pipelines. Build, deploy, test, and troubleshoot UDS Bundles, Zarf packages, and UDS packages. Collaborate with cross-functional teams for brainstorming, research, and innovative growth strategies. Conduct market research and competitor analysis to identify growth opportunities. Stay up-to-date with industry trends, best practices, and emerging technologies related to growth hacking and user acquisition. Experiment with new tools, techniques, and technologies to improve growth outcomes. The listed responsibilities are not exhaustive and additional responsib

The Role Capco is seeking a Senior Software Engineer with strong expertise in C#, .NET, ASP.NET Core, and API development to join our Technology & Engineering practice in Toronto. In this role, you will design, develop, modernize, and maintain enterprise applications and APIs that support business-critical solutions for our clients. We are looking for an experienced, hands-on engineer who brings strong backend development capabilities, an understanding of modern frontend frameworks, and experience delivering secure, scalable, and reliable software. You will collaborate with cross-functional engineering teams, contribute to technical design decisions, and leverage modern development practices, including AI-assisted engineering tools, to improve software quality and delivery efficiency. Why This Role Is Open We are currently hiring for this role due to an existing or newly created vacancy within our organization. This position is open as part of our ongoing business needs, and we are actively reviewing applications to fill this role with a qualified candidate who can make an immediate impact. What You’ll Do Design, develop, and maintain scalable backend services and enterprise applications using C#, .NET, ASP.NET Core, and SQL Server. Build, enhance, and integrate secure RESTful APIs, including authentication, authorization, data validation, and error handling. Contribute to the modernization of existing applications, including refactoring legacy code, improving performance, and enhancing system reliability. Work across the application stack, collaborating on frontend development using React, Angular, or similar JavaScript/TypeScript frameworks. Apply secure coding principles and API security practices, including OAuth2, JWT, and common application security standards. Participate in technical design discussions, code reviews, automated testing, troubleshooting, and performance optimization. Support CI/CD pipelines, containerized deployments, and development

Senior Engineering Manager – AI CoE About Redwood Redwood Software helps the world's largest enterprises automate mission-critical business processes. Our platforms support complex enterprise workloads across ERP systems, business applications, cloud infrastructure, and on-premises environments. Redwood is building reusable AI infrastructure, agentic capabilities, developer tools, and platform services that enable enterprise-ready AI features across its product portfolio. Role Mission As a Senior Engineering Manager, you will lead the engineering team responsible for delivering Redwood's shared AI platform and agentic capabilities. You will translate the AI strategy into an executable engineering roadmap, build a high-performing team, and ensure the delivery of secure, scalable, observable, and commercially valuable AI systems. The role requires sufficient technical depth to guide architecture and challenge engineering decisions while remaining accountable for people's leadership, execution, team health, and delivery outcomes. Key Responsibilities Lead one or more engineering teams responsible for AI platform services, agentic capabilities, developer tools, and product integrations. Translate business and product priorities into a clear engineering roadmap, delivery plan, and team-level objectives. Recruit, onboard, manage, and retain engineers with the skills required to build production-grade AI and agentic systems. Establish clear ownership, performance expectations, decision-making responsibilities, and development plans across the team. Drive predictable execution through effective planning, dependency management, risk identification, and operational readiness. Partner with senior individual contributors to guide architecture and technical direction without becoming a bottleneck for engineering decisions. Ensure consistent engineering practices across AI evaluation, observability, model gover

Due to the nature of the projects and specific client security clearance, this role requires the successful candidate to be a Singapore Citizen or PR of Singapore. Senior Infrastructure Engineers help clients build and evolve systems that client organizations use to deliver and run software. They are comfortable working within teams of people with diverse roles and levels of experience to find solutions that meet the needs of the organization. They combine technical expertise and understanding with consideration of different situational needs. They champion technical quality and effective ways of working as a means to better outcomes for clients, rather than an end in themselves. They help clients to understand agile ways of working and DevOps as a mindset for collaboration. Job responsibilities You will work within teams to launch projects through hands-on implementation, evaluate existing infrastructure and drive improvements. You will explore the client’s needs and collaborate on building a technical roadmap and impactful solution that will support their ambitious business goals. You will help shape and build Thoughtworks’ cloud and infrastructure practice through collaboration with other practitioners, business development, marketing and capabilities development teams. You will ensure and build the controls and processes for continuous delivery and evolution of infrastructure and applications, driving automation through all stages of the process. You will take a proactive role in monitoring and ensuring that technical expectations of deliverables are consistently met on projects. You will provide expertise and guidance in the areas of DevOps, cloud, platform and infrastructure engineering, both internally and in client sites. You will establish trusting and thoughtful partnerships with a client’s engineering leadership. You will adjust and suggest innovative solutions to current constraints and business policies. Job qualifications Technical Skills You can

Become a part of our caring community The Senior Risk Management Professional identifies and analyzes active and potential sources of loss to analyze, estimate, and minimize risk. The Senior Risk Management Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Risk Management Professional estimates the potential consequences of an occurring loss, develops and implements controls and cost-effective approaches to minimize the organization's risks, assesses and communicates information regarding business risks with functions across the organization. Begins to influence department’s strategy and makes decisions on moderately complex to complex issues regarding technical approach for project components. Work is performed without direction, and considerable latitude is used in determining objectives and approaches to assignments. In this role, you will use your experience to partner with business owners to support compliance within the Humana Pharmacy Solutions organization. You will work with Risk Operations, Humana Pharmacy Solutions, Humana Enterprise, and vendor teams to identify, track, resolve, and report out on compliance issues and risks identified in the Humana Pharmacy Operations space. Success in this role requires experience in compliance, risk management, or internal audit, and/or significant experience in pharmacy claims operations, including risk identification, issue remediation tracking, monitoring, audit support, and compliance reporting. The Senior Risk Management Professional will: Design, implement, and perform targeted monitoring to identify risks, promote consistency, and support remediation of issues within the Pharmacy space. Support audit and readiness activities through identif

Become a part of our caring community The Senior Business Intelligence Architect responsible for building business intelligence processes for data consumption and business decision making, based on the organization’s data structure. The Senior Business Intelligence Architect work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. Partner with business and technology stakeholders to design, support, and enhance business intelligence solutions. Understand and prioritize data and information needs and translate them into scalable analytics solutions. Solve complex business problems using internal and external data sources. Design and optimize business intelligence architecture, processes, standards, and solution performance. Create testing methodologies, validation criteria, and quality controls for business intelligence solutions. Develop governance standards, policies, procedures, and data quality metrics. Translate requirements across business, project management, and technical teams. Research emerging technologies and develop business cases for new business intelligence solutions. Provide technical guidance and consultation to business and technology teams to drive effective use of business intelligence solutions. Make decisions on moderately complex to complex technical and architectural issues with minimal direction. Required Qualifications Bachelor's degree and 5 or more years of experience in data analysis, business intelligence, data architecture, or related disciplines. Advanced experience working with large and complex data sets within large healthcare organizations. Advanced proficiency in SQL, data modeling, and analytics platforms. Experie

Are you passionate about the future of autonomous vehicles? Join our DRIVE Road Structure, Online Mapping, and Context Fusion team to help build the next generation of self-driving technology! In this role, you’ll work alongside experienced engineers to develop advanced 3D world models that combine map and perception data, enabling vehicles to safely navigate complex roads and intersections in the U.S. and China. This is a fantastic opportunity to grow your skills and contribute to groundbreaking projects at the heart of our vision for autonomous driving. What you'll be doing: Contribute to Core Autonomous Driving Systems: Help develop and refine systems that integrate state-of-the-art perception and mapping technologies for use in diverse driving environments. Build Real-Time 3D World Models: Assist in creating dynamic 3D models by combining data from sensors and external sources to support planning and navigation. Support Mapless Driving Capabilities: Work on enriched bird’s-eye-view (BEV) models to enable autonomous vehicles to navigate complex urban settings without relying solely on high-definition maps. Enhance Scenario Understanding: Help build static obstacle and occupancy grids, and generate occlusion masks to improve the vehicle’s understanding of its environment. Collaborate Across Teams: Work closely with perception and planning teams, learning from experts and contributing to shared goals. Maintain High Standards: Write high-quality code and follow automotive industry best practices for safety and reliability. What we need to see: PhD with 1+ year, MS with 4+ years, or BS (or equivalent experience) with 6+ years of relevant experience in Computer Science, Computer Engineering, or a related technical field. Strong relevant software development experience, ideally with some exposure to robotics, autonomous vehicles, or relat

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, Product Development - B2B Payments Job Overview As a Senior Specialist, Product Development on the SME team, you will play a key role in our mission to empower Small Businesses and Mid-Market (LMM) businesses. This is a hands-on, technically fluent product role. You will take new capabilities from concept through market validation and testing, proving their value before they are built, then turn validated concepts into clear product requirements and work with engineering on the technical design of user facing, as well as API-first products. You will support the Director and Product Management team in the development and execution of product capabilities, partnering closely with Engineering and Architecture teams to define requirements, prioritize features, manage delivery, and continuously enhance platform functionality. Responsibilities - Partner closely with Engineering, Architecture, Data Science, Design, and Technical Program Management teams to define, prioritize, and deliver platform capabilities. - Apply the Working Backwards methodology to translate customer problems, business objectives, and market opportunities into well-defined epics, features, user stories, acceptance criteria, process flows, and technical requirements that enable efficient engineering execution.

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Role overview We are looking for a Senior Backend Engineer to help build and evolve our new Common case-management system, which powers support-case handling across DoorDash, Wolt, and Deliveroo. You will own significant end-to-end initiatives across our backend services: case lifecycle, routing and assignment, queue management, case evidence and history, and migration from legacy systems. This is a hands-on role for someone who can turn ambiguous customer and operational problems into durable technical solutions, coordinate other engineers, and set the standard for reliability and craftsmanship on the team. What you’ll do Lead one or more project-level Case Management initiatives, on your own or by guiding a group of engineers, from discovery and design through rollout, measurement, and operational ownership. Design and build scalable backend services and APIs for case creation, routing, assignment, transfers, audit history, notes, attachments, and queue-management workflows. Help deliver feature parity with legacy platforms while safely migrating traffic across DoorDash, Wolt, and Deliveroo. Make and own most technical decisions within your scope. Write project-level design documents covering how sub-features interact, identify dependencies and risks, and break work into parallelizable delivery plans. Scope ambiguous customer and operational problems, weigh long-term against short-term trade-offs, and design durable solutions. Partner with Product, Operations, Support, Data, and other engineering teams to define the right problems. Shape the team roadmap through prototypes, data analysis, project proposals, and backlog prioritization. Run the coordination a project needs,

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! Titan Electronics – Senior Project Manager Location: Chicago, IL Employment Type: Full-Time | Exempt Reports To: Regional Director, Titan Electronics About Titan Electronics Titan Electronics, a division of Marksman Titan Security Group, provides integrated security technology solutions including access control, CCTV, alarms, intercoms, and structured cabling systems. We design, install, and maintain electronic security infrastructure that protects clients across corporate, industrial, healthcare, and multi-site portfolios throughout the Southeast. Position Summary The Advanced Technician / Project Manager serves as a hybrid field leader and project owner, responsible for the installation, configuration, and oversight of complex electronic security systems across Titan client sites in the greater Chicago area. Based in the West Loop, this role requires regular travel thru out Chicagoland to support regional projects, ensure on-time delivery, and maintain Titan’s high standards of technical excellence and customer satisfaction. This position blends hands-on technical expertise with project management and client-facing responsibilities — ideal for a senior technician ready to step into a leadership a