Senior Technical Support Representative Jobs

About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! Senior Platform Engineer - Search About the Role AlphaSense is seeking an experienced engineer to work on the search platform that powers market intelligence across billions of documents. You'll tackle the challenge of building distributed systems that handle hundreds of queries per second with millisecond latency, while establishing engineering excellence that ensures reliability for our enterprise customers. This role is perfect for a seasoned engineer who loves challenges and has a track record of building robust, high-performance systems. While search experience is valuable, we believe great engineers can master new domains – what matters most is your ability to build systems that scale and don't break. What You'll Do Scale Distributed Systems : Architect and optimize infrastructure handling billions of documents and hundreds of queries per second Le

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset. As we continue to scale our global platform, the Senior Operations Manager will play a critical role in driving safe, efficient, and high-performing fulfilment operations at site level. ROLE OVERVIEW The Senior Operations Manager holds full ownership of site operations, leading a team of leaders to deliver functional KPIs across service, cost, and operational excellence. This senior leadership role drives team development, succession planning, resource and capacity management, and the tactical execution of departmen

This team owns what it takes for an organization to trust the AI it runs in production, from the GPU infrastructure that trains and serves models, to the agents and LLM systems built on top of it, to the cost and return those systems deliver to the business. When something fails, this team's work explains why and shows how it's affecting the outcomes customers actually care about. It's a fast-moving space with few established patterns, which gives this team real room to define what best-in-class looks like. As Senior Design Manager, you'll lead a team of four designers across these three connected product areas, going deep enough on the domain (AI training and development workflows, evaluations, GPU infrastructure, agent debugging) to raise the quality bar, sharpen the product point of view, and mentor the team already doing this work. This is a leadership role built around modern, AI-native design practice: you'll lead and grow a team that builds directly in code rather than handing off static mocks, and you should have the capability to prototype and ship yourself where it has the most impact. What You'll Do: Go deep on the domain (AI training/development workflows, evals, GPU infrastructure, agent debugging) to the point of having independent, well-informed points of view Drive end-to-end product experiences across Agent Observability, GPU Monitoring, and Agent Console, ensuring coherence across the three surfaces Prototype and ship directly in code where it has the most impact, to demonstrate direction and quality, not as a substitute for the team's own execution Lead and coach a team of four designers, raising their craft, product thinking, and fluency building with AI-native tools Conduct regular 1:1s and career conversations; foster psychological safety and a culture of continuous improvement Partner with Product and Engineering leadership to shape strategy, prioritization, and roadmap direction Set and maintain a high bar for design quality across all output

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Location: London, United Kingdom About the Role We are seeking a highly accomplished and strategic Sr. Named Account Executive to join our Israel's Digital Natives Sales team. In this advanced role, you will be pivotal in driving significant growth by leading comprehensive sales cycles within a portfolio of assigned enterprise-level clients, and strategically acquiring new logos. The ideal candidate possesses a deep blend of advanced sal

WHO YOU ARE You believe the inbox is part of the brand experience, not a channel beside it. A welcome email is often a customer's first real conversation with LAKE, and a shipping confirmation can be the moment she decides she'll be back. You've spent seven to nine years in lifecycle, retention, or CRM marketing, most of it at brand-led eCommerce or DTC companies (fashion and retail especially). You're as fluent in flow architecture as you are in brand voice, and you know the two work together because the best-performing programs sound like the brand every single time. You bring a point of view backed by data, you'd rather challenge a plan before it ships than explain it after, and you've led agency partners and direct reports to a high standard. You also know the difference between a send that drives revenue and one that just drives unsubscribes (and you protect the list accordingly). WHAT YOU’LL DO Own performance across LAKE's email, SMS, and transactional channels, from the campaign calendar to triggered flows, with full accountability for channel revenue and retention KPIs Treat every send as a brand moment. You're the last check on how LAKE sounds, looks, and feels across every email, text, and transactional touchpoint, and you know when the right call is not to send at all Grow and convert our reachable audience through onsite capture, offer mechanics, and list health Turn lifecycle strategy and go-to-market priorities into a working channel plan. Map sends, audiences, and dependencies, then come back with collisions flagged and a recommendation Run the operational backbone: orchestration and cadence, suppression and governance, platform health, and data integrity across Klaviyo, SMS, and reporting tools Lead reporting and testing. Deliver weekly and monthly performance reads, and a testing roadmap that shapes strategy Write campaign and flow briefs and give first-pass creative review, keeping messaging, voice, and segmentation

About Us InStride Health’s mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking. Our vision is to become the nation’s most trusted provider of pediatric anxiety and OCD care. Team InStride Health: Our Core Values Give Heart : We lead with heart, treating patients and their families the way we want our loved ones to be treated. Work Smart : We find smarter ways to solve hard problems and fix the broken mental health system by leveraging technology, diversity of thought, and innovation. Have Humility : We leave our egos at the door, empowering our team to collaborate, celebrate diversity, and adopt a growth mindset. Embrace Community: We all belong. We are in this together, and we never worry alone. We believe in each other and recognize that every voice matters. About the Role We are looking for a Senior Manager, RCM Optimization & Strategy to find and fix the root causes of denials, front-end rejections, and revenue leakage across InStride’s Revenue Cycle Management (RCM) operations. Reporting directly to the Senior Director of RCM, this high impact senior individual contributor role serves as the strategic bridge between core RCM workflows (billing, cash posting, AR, and patient collections), Payor Operations, and the analytics and technology that power them. You will own billing system setup and payor billing logic, lead root-cause analysis on denials and underpayments, and build the KPI framework the RCM team uses to measure performance. This is an indivi

1KOMMA5° At 1KOMMA5° , we pursue a clear vision: Living on wind and sunlight forever for free . To make this a reality, we are building the energy system of the future with Heartbeat AI. Want to be part of it? We bring together regional craftsmanship and scalable software: We don't think of solar, batteries, heat pumps, and e-mobility as isolated components, but control them as an intelligent, integrated overall system in our virtual power plant. Directly connected to the electricity market – in real time, fully automated. This way, energy is used when it is available from renewables and particularly cost-effective. By 2030, our goal is to transition 1.5 million households to renewable energies. Over 3,000 people are working towards this every day, at more than 80 locations worldwide, from Finland to Australia. Want to take responsibility and build solutions that truly matter? Apply now and help us shape the energy world of tomorrow. Learn more about our Product & Tech team! Deine Position We are looking for a Senior Product Manager (m/f/d) to build the subscription platform and the customer experience behind our recurring revenue. You own the journey from the first booking step to contract and activation, including everything customers see and use when they sign up, for subscriptions such as Heartbeat AI with Dynamic Pulse, service contracts for PV systems and batteries, and maintenance contracts for heat pumps. Your goal is to launch new products in new markets fast: a platform where offerings, prices and promotions are set up in minutes, and where every step from booking to activation converts. As a Senior Product Manager you will set the product strategy and roadmap for booking and subscriptions, and be accountable for growing recurring revenue improve conversion along the customer journey through discovery, customer insight and A/B tests make it fast and easy to launch new subscriptions, prices and promotions, in new markets shape the foundation of our subscrip

About the Team New Verticals launched in 2020 to take the DoorDash marketplace beyond restaurants: it now spans 100,000+ grocery, convenience, alcohol, retail, and DashMart stores across the US and Canada. This team focuses on building our Canadian marketplace to ensure we are able to deliver exactly what consumers are looking for when they want it, with speed and quality. About the Role We are hiring a few Senior Associates on our Canada New Verticals Strategy & Operations. One role will focus on improving how we partner with our Dashers and driving efficiencies to how they operate. The second role will focus on driving quality improvements to our platform that enhances the shopping experience resulting in higher consumer spend. Both roles will require you to understand marketplace data and constraints to strategize actionable plans to improve efficiency levers impacting things like in-store navigation, in-app experience, dasher pay, pricing & promotions and so much more! These roles require you to understand our three-sided marketplace and the unit economics that impact our financial success all while balancing growth, cost and quality. You’ll need to weigh both sides of that tradeoff in every lever you pull. These roles sit at the intersection of strategy, operations, and product. The best operators today are rapidly generating new ideas, taking ownership over metrics and moving them in the right direction through building product visions, synthesizing complex analyses and testing every idea — all while leveraging AI to uplevel how we operate. We expect this person to stay at the forefront of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks. You will report into a Manager on our New Verticals Strategy & Operations team and be an individual contributor position. We operate in a hybrid model and spend a few days a month in person together. We have t

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. Robinhood’s Crypto team owns how customers experience crypto at Robinhood, from buying their first coin to trading actively and going onchain with products that bring centralized and decentralized finance together. As a Senior Product Designer, you’ll own design strategy and execution across retail crypto trading as well as support our onchain experiences. You’ll balance ambitious 0-to-1 bets that define new categories with the iterative, detail-driven work that makes our existing products faster, clearer, and more reliable. You’ll partner closely with engineering, product, compliance, and legal, and help shape the long-term vision for retail crypto at Robinhood. Design at Robinhood is AI-first. This role is for someone who already uses AI as a core part of how they think, explore, and execute. This role is based in our Menlo Park, CA and New York, NY office(s), with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you'll do Lead and execut

SOBRE A CAPCO A Capco é uma consultoria global de tecnologia e negócios, focada no setor de serviços financeiros e energia, somos apaixonados por ajudar nossos clientes, temos 40 escritórios nas Américas, Europa e Ásia-Pacífico! Se criatividade e inovação são sua paixão, a Capco é ideal para você. Vamos te apoiar e ajudar a acelerar sua carreira! Estamos buscando um Desenvolvedor Full Stack experiente para projetar, desenvolver e implementar aplicações web corporativas para um programa de Modernização de Automação em larga escala no setor de Energia. A função será responsável pelo desenvolvimento de aplicações front-end responsivas utilizando Angular, pela implementação da lógica de negócios e de serviços de backend utilizando Java / Spring Boot e pelo projeto e desenvolvimento de objetos de banco de dados, incluindo tabelas, views, stored procedures, funções e queries utilizando Oracle e PL/SQL. O candidato selecionado trabalhará em estreita colaboração com o Líder Técnico, Arquitetos de Soluções, Analistas de Negócios, Desenvolvedores de Integração, Arquitetos de Dados, equipes de QA e fornecedores externos para entregar aplicações corporativas seguras, escaláveis, resilientes, de fácil manutenção e de alto desempenho. Visão Geral do Projeto: O programa de Modernização de Automação tem como objetivo modernizar o ecossistema da organização nas áreas de clientes, precificação, previsão, faturamento e analytics por meio de aplicações web modernas, serviços orientados a APIs, integrações corporativas e soluções de dados escaláveis. Principais Responsabilidades: • Projetar e desenvolver aplicações front-end responsivas e reutilizáveis utilizando Angular e TypeScript. • Integrar aplicações front-end com serviços de backend utilizando REST APIs. • Projetar e desenvolver lógica de negócios e serviços de backend utilizando Java e Spring Boot. • Desenvolver APIs RESTful e componentes de serviço para dar suporte às funcionalidades das aplicações e aos req

SOBRE A CAPCO A Capco é uma consultoria global de tecnologia e negócios, focada no setor de serviços financeiros e energia, somos apaixonados por ajudar nossos clientes, temos 40 escritórios nas Américas, Europa e Ásia-Pacífico! Se criatividade e inovação são sua paixão, a Capco é ideal para você. Vamos te apoiar e ajudar a acelerar sua carreira! Estamos buscando um Desenvolvedor Azure Cloud experiente para liderar a implementação de integrações corporativas para um programa de Modernização de Automação em larga escala no setor de Energia. A função será responsável por definir os padrões corporativos de APIs, a arquitetura orientada a eventos e a estratégia de implementação em múltiplas plataformas de negócio, incluindo Portal do Cliente, CRM, Faturamento, Precificação, Previsão, Gateways de Pagamento, Utilities, Microsoft Fabric e outras plataformas SaaS. O candidato selecionado trabalhará em estreita colaboração com Arquitetos de Soluções, Analistas de Negócios, Arquitetos de Dados e fornecedores externos para entregar integrações seguras, escaláveis, resilientes e reutilizáveis, utilizando os Serviços de Integração do Azure. Visão Geral do Projeto: O programa de Modernização de Automação tem como objetivo modernizar o ecossistema da organização nas áreas de clientes, precificação, previsão, faturamento e analytics por meio de integrações API-first, nativas da nuvem e orientadas a eventos no Microsoft Azure. Principais Responsabilidades: • Projetar, provisionar, configurar e manter a infraestrutura de nuvem Azure nos ambientes de desenvolvimento, testes, staging e produção. • Implementar redes no Azure, incluindo Redes Virtuais, Sub-redes, Grupos de Segurança de Rede, Endpoints Privados, DNS Privado, roteamento e conectividade. • Configurar e gerenciar serviços do Azure que dão suporte a aplicações e integrações, incluindo App Service, Functions, API Management, Service Bus, Storage Accounts, Key Vault e serviços relacionados. • Implementar gerenciame

For more than 30 years, SonicWall has delivered a partner-first unified cybersecurity portfolio that helps SMBs, MSPs, and IT teams consolidate network security, endpoint security, security service edge (SSE), and threat response across hybrid environments. By bringing connected technology, real-time threat intelligence, automation, and expert services together, SonicWall helps organizations simplify security operations, achieve better security outcomes, and lower total cost of ownership. Backed by a global ecosystem of more than 17,000 partners, SonicWall delivers enterprise-grade protection built for SMB and mid-market realities. For more information, visit www.sonicwall.com or follow us on X, LinkedIn , Facebook , and Instagram . We are seeking an experienced Hardware Design Engineer to lead the end-to-end development of next-generation network security appliances. This individual will be responsible for all phases of hardware product development, including requirements definition, architecture, detailed design, prototyping, validation, manufacturing support, and production release. The ideal candidate will have extensive experience designing high-performance networking platforms, embedded systems, and security-focused hardware products. Key Responsibilities Hardware Architecture & Product Development Own the complete hardware design lifecycle from concept through production and sustaining engineering. Translate product requirements into hardware architectures and detailed design specifications. Conduct technology evaluations, design trade-off analyses, and recommend optimal solutions. Select and qualify key components, technologies, and vendors. Drive product lifecycle management (PLM) activities, including product introduction, production release, field support, and post-launch analysis. Design & Development Design complex multi-layer PCBs for networking and security appliances. Perform circuit design, schematic capture, signal integ

Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust. Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality. We’re looking for a Senior Manager, AI Customer Success to help us build and lead the Customer Success team for Source by Webflow, a new platform where marketing teams and their AI agents launch, optimize and scale digital experiences together. Source is in limited research preview today, and this team will support customers as it moves into commercial availability. You’ll start as a player/coach, owning a small portfolio of strategic enterprise Source accounts, including renewals and growth. As Source adoption grows, you’ll build and scale the team. Your job is to help customers get agents into production, prove the business value, and turn that into retention and expansion. This is a first of its kind role for a first of its kind product. There is no playbook yet, and you will write it. About the role: Location: Remote-first (United States) Full-time Permanent Exempt The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills. United States (all figures cited below are in USD and pertain to workers in the United States) Zone A: $204,000 - $255,000 Zone B: $190,000 - $238,000 Zone C: $177,500 - $222,000 For sales roles, the ranges provided are the role’s On Target Earnings (“OTE”) ranges, meaning that the ranges include both the sales commissions target and annual base salary for the role. This salary range may be inclusive of several career levels

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. AI at SharkNinja At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in. *This role is hybrid 3x week onsite in Needham, MA The Senior Analyst, Global Purchasing, will serve as a key operational support resource for the Purchasing team and Procure-to-Pay platform. This role will act as a Procure-to-Pay administrator, responsible for day-to-day system support, ticket management, and business user assistance, while also contributing to projects related to SOX compliance, new module implementations, and country or regional rollouts. Additional support or project work for the broader global purchasing and procurement team may be required. The ideal candidate combines strong system knowledge with a service-oriented mindset and the ability to support both steady-state operations and project work. You are eager to bring experience and knowledge to improve a historical system, can direct your work and be a self-starter, jump into projects, and are an analytica

Build something people love Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $155 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada. We're proud of what we've built — and we're just getting started. Read our Culture Manual and learn more about how we work . About the team The Investment Research Team is at the core of every investment product designed at Wealthsimple. Our team combines deep market expertise with strategic vision, developing best-in-class investment strategies that serve our growing client base. We analyze financial products and securities with a data-driven approach, ensuring our offerings meet client needs while aligning with our mission to empower people with financial freedom. What you'll do Conduct thorough daily order reviews for algorithm-generated trades across managed portfolios to verify accuracy and ensure abnormal order resolution prior to submission to the trade desk. Perform systematic, regular reviews of managed accounts to proactively identify and resolve operational bottlenecks, workflow friction, and systemic trading issues. Apply a disciplined, process-oriented, and operational mindset to execute daily portfolio management and trading support tasks reliably and efficiently. Collaborate closely with internal trading desks, investment operations, and product teams to streamline trade execution workflows and enhance portfolio tracking capabilities. Skills you bring 1-2 years of professional experience in portfolio operations, trade execution, or financial analysis within a modern financial institution or fintech setting. Strong analytical thinking and quantitative