Senior Technical Support Representative Jobs

About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. About the Team Our Senior Account Executive, Enterprise team partners with prospective customers of 5,000 to 10,000 employees, owning the full deal cycle from first conversation to signed contract. We are product experts and ambassadors for Outreach, building deep knowledge of our customers' goals and pain points so they can create and close pipeline through the Outreach Sales Execution Platform. We enjoy learning new sales trends and methodologies, going to industry events, subscribing to blogs and podcasts, reading books, and researching case studies so we can grow together. We work closely to champion our customers, share success stories, and celebrate our wins. The Role The primary purpose of a Senior Account Executive, Enterprise at Outreach is to lead complex, full-lifecycle sales strategy for net new, prospect accounts. This is a pure hunter role.Hunters at Outreach own the entire sales cycle, including researching, prospecting, advising, negotiating contracts, and closing deals. You are accountable for developing account plans, using the MEDDPICC sales methodology to build new business and achieve your territory goals. You identify and deeply understand a prospect's needs, pains, and desired business outcomes, then build an effective business case th

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior Staff Software Engineer (C / Networking / Dataplane) to join our Engineering Team. This is a Hybrid (San Jose, CA 3 days a week in office) role, reporting to the Senior Director, Software Development Engineering. The Senior Staff Software Engineer (C / Networking / Dataplane) will design and implement high-performance data path features for load balancing and L7 protocols, directly enhancing the scalability and security of global networking infrastructure. By leveraging deep C programming expertise and autonomous ownership, they will drive complex architectural projects from initial concept to large-scale deployment. What you’ll do (Role Expectations) Design and implement Datapath features related to Load Balancer, Firewall rules and L7 Protocol implementations Apply deep knowledge of C programming, data structures, and algorithms to build high-performance systems Independently drive moderat

We are looking for a curious, intelligent, and energetic Internal Audit Senior Specialist 2 to join the MongoDB Internal Audit team, reporting to the Senior Manager of Internal Audit, in a role to expand the capabilities and impact of our India Internal Audit pillar. This is a critical role on a team instrumental for making sure that the company has the right controls in place to enable scalable growth, with trust in mind. In this role, you will have a strong background in current accounting pronouncements, internal and external financial statements, and control-based audits. The ideal candidate will possess strong analytical skills, a high degree of attention to detail and a focus on building long term partnerships across the organization. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Responsibilities Work closely with Senior Manager of Internal Audit to implement and execute on the annual internal audit plan, which includes tests of design and effectiveness of internal controls over financial reporting as well as risk-based operational audits Work cross functionally with process owners across the Company to evaluate processes, to identify process deficiencies or enhancements, and ensure action is taken to address these Perform testing on behalf of management over the effectiveness of internal controls over operational, financial, and IT processes Assist in the preparation of internal audit updates to be presented to the management team, Chief Accounting Officer, CFO/COO, and Audit Committee on a semi-annual or quarterly basis Coordinate with external auditors on their annual plan including but not limited to the performance of process walkthroughs and control testing Assist with internal investigations as they arise Requirements 2+ years of accounting and auditing experience required, with Big 4 Public Accounting experience in the software space (SaaS and on-premise) preferred BA/BS in Account

Who we are About Stripe & Link At Stripe, we’ve spent the last 15 years building financial infrastructure for the internet, serving millions of people and businesses worldwide. Our flagship consumer product, Link, makes online payments and digital transactions effortless and secure—the digital wallet for what’s next. This is a unique opportunity to continue building a standalone brand and introduce it to new global audiences. You’ll play a key role in making payments more personal and convenient while doing some of the most impactful work of your career. About the team Sitting within Brand Studio, the Link team is building Stripe’s first consumer brand. We build, evolve, and maintain a versatile, forward-looking visual identity system and find clear, fresh ways to apply it across surfaces. The brand designers on our team are multidisciplinary: they design robust visual systems, lead art direction, and craft surfaces that prioritize brand and product storytelling. Working with cross-functional teams across Stripe and external partners, we set the vision and execute to a high quality bar. Our work shows up IRL, online, and everywhere between. What you’ll do You’ll be joining a highly creative team that spans anywhere from developing storytelling to creating digital tools, brand systems to rapid ideation. The work is highly experimental, idea driven, and very collaborative and cross-functional. Responsibilities Be an adamant maker that is genuinely curious, experimental, and loves to tinker, iterate quickly, and innovate on ideas, narrative, and making beautiful things Contribute to raising the team's standards and culture of craft through the quality, clarity, and consistency of your own work Elevate and shape a brand system that is flexible enough to work across various surfaces and exemplifies Stripe’s commitment to craft & beauty Collaborate with like-minded creative people who have radically different skill sets and together create ideas that

Zoox is building the world’s first purpose-built autonomous robotaxi. Fleet Operations keeps that fleet available, utilized, and safe, from 24/7 remote assistance and rider support to maintenance, repair, and on-road operations. We are hiring a Manager, Fleet Operations Training to own training for the full Fleet Operations workforce. This is not a corporate L&D role focused on leadership workshops. It is an operational training leadership job: you will run the function that certifies Crew to perform safety-critical work and keeps them current as the product, processes, and geographic footprint scale. The scope spans two training surfaces that must run to the same bar: Remote operations: This looks and feels like a high-stakes contact center: nested coaching, certification before live work, quality-driven upskilling, and trainer-to-learner ratios that have to hold as hiring ramps. Ground operations: All the on-the-ground work that it takes to operate our fleet, along with the training programs to enable our R&D Operations. This includes blended e-learning and hands-on and vehicle-in-the-loop training, with dedicated training vehicles and site infrastructure. You will lead a distributed organization of training program managers, instructional designers, training supervisors, trainers, and coordinators, and own the systems our training operations depend on. In this role, you will: Set the Fleet Operations training strategy and roadmap so hiring plans, new-market launches, and vehicle/software milestones have certified people on time without compromising safety. Own program quality end to end: curriculum standards, assessment and certification bars, learner-reaction and performance metrics, pass-rate monitoring, and a recurring upskilling/quality calendar tied to operational error, quality programs, and safety signals (including incident-procedure and safety-program retraining). Scale train-the-trainer and audit delivery across current and new si

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft Ads’ vision is to build the largest transportation media network. We leverage media to elevate the transportation experience for our users while building an exciting and sustainable advertising business. Our assets include Lyft in-app sponsorship opportunities, the largest bikeshare network in the country, off network audience programmatic solutions, as well as experiential activations. Our work is fun, challenging, and rewarding and we are looking for a customer-focused team member passionate about solving problems, delighting our agency partners, and winning new business. As a Senior Digital Account Executive for Lyft Media, you will be the primary point of contact for major advertising agencies and marketing clients. You will have discretion to shape the future of our growing media business while managing the day-to-day sales processes and relationships with advertising agencies. Responsibilities: Lead C Suite level conversations to increase revenue and grow strategic partnerships Demonstrate in-depth insights of the sales process and product combination Lead account planning process that aligns brand and Lyft’s resources to maximize opportunities Grow revenue, educate and lead strategic conversations with clients and navigate complex relationships Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues Spearhead client education on products and give product updates to advise on the best approach to drive business outcomes for clients and agencies Lead collaboration with external clients and internal stakeholders Create compelling media packages and custom offerings to close new media business Build and manage sales pipelines while achieving quarterly revenue goals Work autonomously and independently to seek new

About Us What if your work could drive change in a globally established industry, shaping processes that touch every corner of the world? At Forto, we are at the forefront of change, harnessing the power of AI to revolutionise logistics. We want to reinvent digital supply chains to be transparent, frictionless and sustainable. From day one, our mission has been to simplify global trade – creating a seamless and efficient logistics process. About the role We’re looking for a driven (Senior) Sales Manager (f/m/d) to join Forto’s commercial team and help accelerate our growth across Europe. In this full-cycle sales role, you’ll be responsible for acquiring new customers and building your own book of business - with the opportunity to retain and grow those accounts over time. Your initial focus will be landing net-new customers through outbound outreach and in-person field selling. As your portfolio grows, you’ll take ownership of those relationships and drive long-term value through upsell, cross-sell, and exceptional account management. You’ll be selling a solution that’s reshaping global logistics — all while working in a fast-paced, collaborative, and high-performing team. Key Responsibilities Sign new customers that match Forto’s ideal customer profile to drive volume and gross profit Own your pipeline: prospect, qualify, and convert leads via outbound outreach and in-person selling Run effective discovery: deeply understand customer needs and how Forto can solve them Build long-term partnerships: manage and grow the customers you land, identifying upsell and cross-sell opportunities Lead business reviews with key customers to align on performance, future needs, and expansion potential Collaborate cross-functionally with Operations, Finance and Product to ensure a seamless and positive customer experience Required Skills and Experience 3+ years of experience in B2B sales - you've landed new customers against clear quotas Fluent in German and English, and based in G

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations San Francisco, US About the Role Cloudflare’s Senior Forward Deployed Engineers (FDEs) operate at the intersection of product engineering and customer impact. As an FDE, you will be embedded within one of Cloudflare’s most strategic global customers, working side-by-side with their engineering teams to build and deploy solutions using Cloudflare’s platform. Unlike traditional Solutions Architects or consultants, you will write p

Senior Renewals Account Manager, Strategic Accounts Location: London, UK Job Overview Rubrik is seeking a highly motivated and results-driven Renewals Account Manager to join our team, focusing exclusively on managing the subscription renewal lifecycle for our Strategic Accounts within the region. In this critical role, you will be the primary owner responsible for retaining and growing revenue across our largest and most complex customer base. You will execute a high-touch renewal strategy, ensuring timely execution, maximizing customer outcomes in collaboration with the sales team. Success in this role requires strong executive presence, expert negotiation skills, and a proven ability to orchestrate internal resources across Sales, Customer Success, and Finance. Key Responsibilities Strategic Renewal Execution: Own and manage the entire renewal process for a dedicated portfolio of Strategic Accounts, ensuring subscription renewals are executed 240–180 days ahead of the expiration date to maintain a high-retention rate. Customer and Partner Engagement: Proactively engage with both the customer's executive stakeholders and our top-tier channel partners to assess renewal risks, communicate value, and negotiate complex contract terms and pricing. Internal Alignment and Review: Conduct mandatory internal Account Reviews for all renewals exceeding a certain revenue threshold (ACV) , coordinating alignment with Field Sales and executive leadership to ensure a unified renewal strategy. Negotiation and Proposal: Develop and present tailored renewal proposals, quotes, and pricing models while expertly navigating commercial negotiations to maximize revenue and margin. Risk Mitigation: Proactively identify and resolve all issues and friction points during the renewal cycle. Act as a strategic partner to Customer Success to eliminate risk and to drive value realization Operational Excellence: Maintain meticulous and accurate records of all customer interactions, forecast statu

The Senior Product Manager is a core Individual Contributor (IC) product role responsible for leading a complex, business-critical product area with significant dependencies, owning high-impact roadmap and product decisions over a multi-year horizon for the Client Libraries portfolio (MongoDB drivers across many programming languages, Object Document Mappers, and App Framework integrations) at MongoDB. You move beyond what data confirms to anticipate where customer needs and competitive dynamics are heading before the data makes it obvious, acting effectively even when signals are incomplete. You serve as a go-to domain expert and mentor across Product, Engineering, Design, and Go-To-Market (GTM) teams, turning ambiguous opportunities into clear business cases and leading cross-functional execution for developer-facing SDKs, drivers, ODMs (e.g., Mongoose, Entity Framework Core, Hibernate, Django), and framework ecosystems (Drizzle, Feast). This role can be in-office, flexible (hybrid), or remote in the United States. Responsibilities Vision & Strategy: Convert company and organizational strategy into a compelling vision and multi-year roadmap for the Client Libraries portfolio, making independent prioritization calls under incomplete information regarding major languages driving MongoDB Atlas growth, fast-growing ODMs, and strategic language communities Anticipatory Customer Discovery: Maintain deep market and customer knowledge across a complex domain, reading subtle signals across developers, framework maintainers, and enterprise buyers to anticipate unstated customer needs and competitive dynamics (including how AI-native tooling is reshaping developer expectations) Business Cases & Monetization: Turn ambiguous or untapped opportunities within or adjacent to your domain (such as new language drivers, framework integrations, or driver capabilities) into clear, actionable business cases, including packaging, adoption strategy, and revenue implications for M

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Everpure is seeking an experienced program manager to lead a high-visibility strategic initiative spanning across the tech ecosystem. Reporting to the Head of Business Operations, India, you will establish and run these programs to deliver local value and global visibility. WHAT YOU'LL DO 1. Build and scale the Everpure’s first Startup Engagement Initiative: Operationalize the initiative by collaborating across VCs and startup incubators Imagine and develop offerings to accelerate growth and adoption and innovate avenues for co-development Collaborate with Everpure’s Corporate VC team to identify partnership, investment, or acquisition opportunities. Lead founder relations, launch events, community programming, and all PR/comms related to these initiatives. 2. Run Customer Collaboration hub Operationalize a platform for global customer connects with Everpure’s product organization Own the engagement, including in-person forums, virtual progress check-ins, platform-topic sessions, roundtables, and targeted use-case deep dives. Drive for high quality results by coordinating structured pre-work with account teams and internal stakeholders to tailor agendas to customer priorities and business context. Manage membership commitments, renewal reviews, program-health reporting, privacy and transcription consent, and other operating controls. WHAT YOU BRING You are a highly self motivated individual with excep

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. As an Insurance Senior Specialist, you will serve as the subject matter expert for Zocdoc's insurance taxonomy and related systems. You will own the policies, processes, and quality standards that ensure our insurance data is accurate, scalable, and aligned with product strategy. This role combines deep expertise in the U.S. health insurance landscape with strong analytical thinking to improve the patient search experience and strengthen the integrity of our insurance database. You will partner closely with Product, Operations, and Engineering teams to define insurance policies, monitor database health, and drive continuous improvements. Your work will directly influence how patients find in-network care by ensuring that our insurance taxonomies, carrier and plan coverage, and provider matching systems remain accurate, scalable, and responsive to changes in the healthcare market. A Day in the Life of a Product Operations Specialist: Define Insurance Policies & Standards: Own the policies governing insurance carriers and plans across the Zocdoc marketpl

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role We are looking for a Senior Software Engineer to join the Integrations Team and help us build how Elastic shows up inside the AI ecosystem. AI assistants and agentic tools are quickly becoming the place where developers start their work, and this role exists to make Elastic work in the tools and ecosystems that our users use. We want to be easy to find, easy to connect to, and easy to use. The Integrations team owns the developer-facing surfaces that connect Elastic to the broader ecosystem: language clients, CLI, MCP server, third-party integrations, and the skills that make Elastic accessible wherever developers work. You'll build and maintain these projects, engage directly with the developer community, and contribute across team and cross-functional initiatives. This is fast-moving territory. We want someone who enjoys an ambiguous, quick-shifting space, who forms opinions about what should be built and not only how, and who is comfortable working closely with our product teams and external partners. Prior experience with the Elastic product suite is not essential, but is beneficial. What You Will Be Doing You'll build and evolve the Elastic MCP server and the infrastructure behind it, working primarily in Go. You'll build the platform for universal agent skills: the portable format, the authoring and publishing tooling, and

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. About the Cash Forecasting team: Cash Forecasting is our AI-amplified treasury solution that helps CFOs and treasury teams move beyond error-prone spreadsheets to achieve real-time cash visibility and predictive accuracy. The platform integrates seamlessly with major ERPs and banking systems to automatically capture, categorise, and analyse transactional data across multiple currencies and business units. Leveraging our proprietary GSmart AI technology, the solution continuously learns from historical cash flows, sales data, and treasury information to automatically select optimal forecasting algorithms and improve accuracy by over 30%. You'll work on sophisticated Ruby on Rails and React software that turns diverse financial data into clear analysis, giving customers sharp insight and forecasting through intuitive dashboards. This is a critical platform moving over $100 billion in daily cash flow for enterprise customers across 40+ countries, built to hold enterprise-grade security and scalability at that scale, every single day. What You’ll Do: Design, build, and maintain backend services and APIs that power the Cash Forecasting platform, while remaining comfortable picking up frontend work when the task calls for it Work across a large, sophisticated, multi-tenant SaaS codebase, writing code that's built to scale across enterprise customers and their data Own

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role The Security EDR Workflows team is in charge of building core capabilities that power Elastic Defend management experience. Our focus is on delivering policy configuration and management capabilities, Elastic Defend and third party providers response actions as forensics capabilities through OSquery. The team is leading XDR key expansion to our SIEM foundations and enhancing user experience in onboarding and managing our security product. As a Senior Software Engineer on the Security EDR Workflows team, you will help design and build workflows and user-facing capabilities that get to our Elastic Defend agent to protect and respond against security threats. You’ll collaborate closely with other security engineering teams, as well as with product and design, to deliver robust, high-scale features used by security practitioners around the world. What You Will Be Doing You’ll design and implement features that power Elastic Defend user interface capabilities. You’ll build and evolve APIs that allow our product to interact with Elastic Defend data. You’ll contribute to the architecture of Elastic Defend management and response actions framework along with OSquery forensics capabilities. You’ll develop scalable, high performance systems within the Elastic ecosystem. You’ll own the reliability, observability and operational health of ou