Senior Technical Support Representative Jobs

Curious Minds. Bold Ideas. Extraordinary Impact . We're transforming financial services through bold innovation and relentless execution. You bring the ideas and drive. We'll build what's next — together. As a Senior Platform Engineer in Cloud Infrastructure, you'll help us continue to define infrastructure as code in AWS CDK, operating core services and making the architectural calls that balance scale, reliability, security and cost. You'll partner with application teams to turn what they need into capabilities they can move quickly with, lead proof-of-concepts on new services, and mentor engineers who will learn their craft from you. Your fingerprints will be on how nCino builds for years to come. Responsibilities Design, build, and maintain AWS infrastructure using Infrastructure as Code tools (AWS CDK, or similar), ensuring consistency, repeatability, and version control. Own and operate core AWS services including compute (ECS, Lambda), databases (RDS, DynamoDB), container orchestration (EKS/Kubernetes), and serverless technologies. Own and operate various ingress and edge architectures including, AWS WAF, AWS CloudFront, load balancers, DNS, TLS Certificates at scale. Collaborate directly with application development teams to understand their infrastructure needs and enable them with scalable, reliable platform capabilities. Provide architectural guidance and technical leadership on infrastructure design decisions, considering scalability, reliability, security, and cost-effectiveness. Implement and maintain security best practices across AWS infrastructure, including IAM policies, network security, encryption, and access controls support compliance efforts like SOC2, and PCI. Build and optimize CI/CD pipelines and deployment automation to enable efficient and safe software delivery and familiarity with Gitlab CI and Argo CD is desirable. Monitor, analyze, and optimize cloud costs, identifying opportunities for cost reduction while maintaining performance and

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. A Brief Overview Remove impediments, foster cross-functional collaboration, support Product Owners, and meet with business leaders to support one or more major project initiatives for Medicare. This role differs from a traditional Scrum Master by having a broader focus on overall delivery flow and, often, a more direct hand in stakeholder management and project governance. Key Responsibilities Agile Coaching & Facilitation: Fostering a culture of continuous improvement, mentoring teams on Agile values, and facilitating ceremonies (stand-ups, planning, retrospectives). Delivery Management: Managing project scope, timelines, and dependencies while tracking progress through metrics like velocity and quality. Impediment Removal: Proactively identifying and clearing roadblocks that prevent the team from achieving goals. Stakeholder Alignment: Serving as a liaison between stakeholders and the team, managing expectations, and ensuring transparent communication. Process Improvement: Refining Agile practices to increase efficiency, quality, and effectiveness. Required Qualifications 7-10+ years of experience in Agile delivery, Scrum Master, Agile Coach, Program Delivery, or related roles. Familiarity with software development, DevOps, or technical

Senior Program Manager Description - Job Summary • This role is responsible for leading teams/projects to solve common and complex business issues, by leveraging developed subject matter knowledge. The role manages and leads cross-functional program teams, delivers professional reports, develops schedules, budgets and resource plans, and tracks progress against the establishes plans, while leading less-experienced staff members. The role also identifies risks and creates mitigation plans, and reports the same to executive management. Responsibilities • Manages and leads a program involving one or more functions and project teams to drive the engineering development and implementation process for a subsystem or component of a product or service offering. • Leads moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans. • Understands the technical concepts, architecture, systems, development methods, and disciplines associated with the defined program, and utilizes knowledge to accelerate project completion. • Leads the deployment, launch, and continuous improvement of new technologies & process automation developed within the company's worldwide engineering team. • Develops schedules, critical deliverables, budget, resource allocation plan, logistics, and other support requirements for assigned program in collaboration with both the company & contract manufacturing teams. • Coordinates activities of supporting project teams and internal and external development partners; tracks progress against established plan and makes decisions to alter or update schedule and resource allocation to meet product requirements and development schedule. • Communicates program progress, escalations, and issue analysis to product stakeholders; collabora

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Regional IT Support Lead, APAC As Regional IT Support Lead, APAC, you will be based in our Singapore office, stepping into a role to build and lead a best-in-class regional support function. You will manage a distributed team of five across Singapore and Bengaluru (comprising both dedicated support and hybrid support/engineering roles) to elevate the overall APAC IT support experience. The scope of this role is to improve the overall IT experience in all our offices in APAC. You will combine strong people leadership with a strategic mindset, crafting the short- (1 year), medium- (1-3 years), and long-term (3-5 years) vision for the team while automating processes, partnering with regional (senior) management, and driving technical excellence. You are a hands-on manager helping out with support if needed. What you’ll do Lead & define success Set the Vision: Drive the technical direction of the team by developing and executing short-term (1 year), medium-term (1-3 years), and long-term (3-5 years) support strategies aligned with global business goals. People Leadership: Supervise, guide, and mentor a distributed team of 5 (2x hybrid engineers in SG, 1x support engineer in SG, and 2x support engineers in BLR). Drive Performance: Set clear individual and team goals, delegate tasks effectively, and manage performance usin

Help shape the technology that enables a global organisation to do its best work. As Senior Manager, Platform Engineering, you’ll lead the team responsible for Diligent’s Atlassian and Microsoft platforms while setting the architectural direction for the wider internal IT estate. You’ll combine people leadership, enterprise platform strategy and hands-on technical judgement to create secure, reliable and scalable experiences for employees worldwide. From modernising service management and automating joiner, mover and leaver processes to enabling AI safely through Microsoft Copilot and Atlassian Rovo, your work will reduce friction, strengthen governance and deliver measurable business impact. Working across IT, Security, HR, Finance, Legal, Compliance and business teams, you’ll turn complex requirements into well-governed platforms that are easy to use, resilient and ready for the future. Here’s a breakdown of what you’ll do (not all of it, just the important stuff) Lead, coach and grow a global team of platform engineers and systems administrators, building a high-performing and inclusive culture. Own the strategy, architecture, governance and roadmap for Atlassian Cloud, including Jira, Jira Service Management, Confluence, Atlassian Guard and Rovo. Set the direction for Diligent’s Microsoft 365 E5 estate, including Teams, SharePoint, Exchange Online, Intune, Defender, Purview, Power Platform and Copilot. Design scalable integration and automation patterns across identity, HRIS, ITSM and business systems using APIs, event-driven automation, Okta Workflows, Power Platform and scripting. Partner with IT Support to improve self-service, automate repetitive work and reduce ticket volume, escalation effort and time to resolution. Establish strong standards for security, access governance, AI adoption, reliability, compliance and business continuity across the internal technology estate. These are the essentials you’ll need to get an interview Significant experience in i

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Everpure (formerly Pure Storage) is hiring a Senior Pre-Sales Systems Engineer to support our Higher Education business, with a focus on R1 research universities. R1 institutions are not one customer. A single campus can behave like a dozen different organizations at the same time: central IT running enterprise applications, research computing and HPC teams, genomics and imaging cores, AI and machine learning labs competing for GPU time, an academic medical center with its own rules and its own budget, and faculty groups buying infrastructure directly with grant money. Decisions move through CIOs, research computing directors, principal investigators, sponsored programs offices, procurement, and consortium contract vehicles, often in parallel and not always in agreement. That environment rewards someone who can hold a lot of context at once, translate between very different audiences, and connect technology to the outcomes these institutions actually care about: time to result for researchers, compliance with sponsor and grant requirements, data that stays usable for a decade or more, and budgets that have to stretch further every year. You will be the technical lead on these accounts, working alongside account managers, specialists, and partners to build solutions customers can defend internally, both technically and financially. Location: MD / VA WHAT YOU'LL DO Develop a real understanding of what drives

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Everpure (formerly Pure Storage) is hiring a Senior Pre-Sales Systems Engineer to support our Higher Education business, with a focus on R1 research universities. R1 institutions are not one customer. A single campus can behave like a dozen different organizations at the same time: central IT running enterprise applications, research computing and HPC teams, genomics and imaging cores, AI and machine learning labs competing for GPU time, an academic medical center with its own rules and its own budget, and faculty groups buying infrastructure directly with grant money. Decisions move through CIOs, research computing directors, principal investigators, sponsored programs offices, procurement, and consortium contract vehicles, often in parallel and not always in agreement. That environment rewards someone who can hold a lot of context at once, translate between very different audiences, and connect technology to the outcomes these institutions actually care about: time to result for researchers, compliance with sponsor and grant requirements, data that stays usable for a decade or more, and budgets that have to stretch further every year. You will be the technical lead on these accounts, working alongside account managers, specialists, and partners to build solutions customers can defend internally, both technically and financially. Location: MA / NY / PA WHAT YOU'LL DO Develop a real understanding of what drives ea

The Platform team creates the technology that enables Spotify to learn quickly and scale easily, enabling rapid growth in our users and our business around the globe. Spanning many disciplines, we work to make the business work; creating the infrastructure, tooling, frameworks, and capabilities needed to welcome a billion customers. The IT Studio exists to remove the friction of work, unblocking Spotifiers anywhere, anytime, with simplicity and safety. We are the team behind the technology that approximately 8,000 Spotifiers rely on every day, spanning endpoint and device management, identity and access, networking and connectivity, IT service management and support, audio visual and meeting room technology, productivity and collaboration platforms, work management tooling, and the AI tools changing how everyone at Spotify works. Across 9 teams, we touch almost every part of how Spotify functions as a company. We’re looking for an experienced engineering leader to lead a group of Engineering Managers and approximately 50 engineers and technicians across the studio. You’ll set engineering strategy, strengthen the technical practices that help our teams operate at their best, and partner closely with product and studio leadership to balance engineering investment with business priorities. What You'll Do Lead and develop Engineering Managers across multiple teams, supporting their growth while creating clarity around outcomes and engineering excellence. Set and communicate engineering strategy across the studio, ensuring teams have clear technical direction aligned with IT’s mandate and Spotify’s business needs. Strengthen technical judgment across the Engineering Manager group, challenging processes that no longer add value and creating more space for architecture, quality, and team capability. Identify patterns and opportunities across teams and drive improvements in engineering practice, operational health, reliability, and

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Senior Software Engineer, Event Streaming Systems Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Engineering teams tackle complex technical challenges across a global, three-sided marketplace, building and scaling systems that serve millions of customers, riders and partners every day. From real-time logistics to resilient infrastructure and marketplace optimisation, we design, build and operate technology that powers Deliveroo’s growth at scale. We’re looking for a Senior Software Engineer to join our team. This is a hybrid role. In this role, you’ll help us build and operate the event streaming infrastructure that powers business-critical workflows across Deliveroo, DoorDash and Wolt. Get to know our Engineering team, what drives us, how we work, and what you can expect. What You’ll Be Doing You’ll be joining the Event Streaming Systems team within the broader Storage organisation. The team builds and operates highly reliable, scalable and efficient event streaming infrastructure, including Kafka, Event Streaming abstractions(internally called EventBus) and future streaming platform technologies. These systems support Tier-0 workflows and are foundational to how engineering teams build reliable, event-driven products at scale. Here’s what your day-to-day might look like: Design, build and operate large-scale event streaming infrastructure that supports critical production workloads. Improve the reliability, scalability, observability and automation of Kafka, EventBus and related streaming platforms. Debug complex distributed systems issues, including performance bottlenecks, capacity constrai

The Opportunity Our Adobe Cyber Defense Center seeks a skilled and curious Senior Cyber Incident Responder eager to tackle new technologies. You'll use your digital forensics and network-based investigation expertise in this crucial role to boost our incident response capabilities. Collaborating with a multinational team, you'll conduct thorough investigations and defend our enterprise against evolving cyber threats. If you thrive in a challenging environment and are ready to enhance our Incident Response program, we want to hear from you! What you will do Incident Response Experience : Respond to incidents to retrieve, analyze, and preserve critical data, utilizing forensics and network knowledge on a global scale. Conduct thorough host forensics, network forensics, log analysis, and malware triage to arrive at conclusive findings and support incident response investigations. Tool Development : Identify areas for improvement in processes and tooling related to response at scale. Develop and enhance scripts, tools, and methodologies to support the collection and analysis of data on a large scale, optimizing our incident investigation capabilities. Team Support and Mentorship: Provide support and guidance to other members of our CSIRT team, working closely with Staff level responders and management. Global Reporting and Coordination : Translate technical analysis into clear reports and coordinate response actions with team members globally. Assist in drafting detailed reports and assigning remediation recommend dations across internal and external organizations. Training and Presentations: Develop and present comprehensive training sessions and presentations for both technical and non-technical audiences. Global Collaboration : As an expert in the field, work closely with teams globally during incidents, including threat hunting,

About the role We’re seeking a Senior Accounting Manager to help lead external financial reporting at Chime! This role sits on the Controllership team and will help to own the preparation of our public company filings — Forms 10-Q, 10-K and 8-K — along with statutory reporting and equity accounting under ASC 718. You will be a technical resource for the broader accounting organization, partnering closely with Legal, FP&A, People, Stock Administration and our external auditors, and you will have real ownership of the processes and controls behind numbers that go to the market. In this role, you can expect to Assist in the preparation and review of quarterly and annual SEC filings (Forms 10-Q, 10-K and 8-K), including financial statements, footnotes, EPS and equity rollforwards Manage the reporting calendar, disclosure checklists, XBRL tagging and tie-out support files, coordinating deliverables across Legal, FP&A, Investor Relations and the external auditors Own equity accounting under ASC 718 across RSUs, options and ESPP, including the accounting for modifications, cancellations and other non-routine award activity Prepare and review statutory and regulatory financial statements and supporting filings Establish scalable intercompany accounting processes and reporting to support a growing multi-entity structure. Review journal entries, reconciliations and flux analysis at month-end close for equity and reporting areas Document and maintain SOX-compliant accounting policies, processes and internal controls over financial reporting, and drive automation of manual procedures To thrive in this role, you have Bachelor’s degree in Accounting or Finance and a minimum of 6 years of accounting experience. Big 4 public accounting preferred. CPA preferred, with deep working knowledge of U.S. GAAP and SEC rules and regulations (Regulation S-X and S-K) Hands-on experience preparing and reviewing Forms 10-Q, 10-K and 8-K. Demonstrated ownership of stock-

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet. As Senior Director, Celonis Services for our EMEA Center of Excellence, you will lead the Madrid CoE as the engine of AI-augmented delivery and the home of deep technical, product, and AI expertise across Celonis Services EMEA/JAPAC. This role is part of the EMEA/JAPAC Services leadership team, reporting to the SVP Services, EMEA/JAPAC. This is a deliberately broad role: you will lead both the innovation side of the CoE — AI-led delivery, new product rollout, reusable assets — and its delivery operations side — capacity, utilisation, and delivery excellence — through your leaders and managers. Comfort operating across that full range is essential and you will need to demonstrate a combination of strategic long-term thinking and practical operational execution on a daily basis. You will lead the CoE Managers as well as a group of Principal Deployment Engineers and Deployment Architects, and, through them, a team of thirty+ Deployment Engineers and Deployment Architects that support our business across EMEA/JAPAC. The CoE is the center of AI-augmented delivery, product innovation, new product rollout, technical domain ownership and supporting business domain knowledge to the field. Partnering with our Bangalore CoE, region

ABOUT THE ROLE: Accela is seeking a Senior Consultant to join our Professional Services team. In this role, you will lead implementations of the ePermitHub Digital Plan Room, Accela’s electronic plan review solution, for government agencies using the Accela Civic Platform . You will manage implementations from discovery and solution design through configuration, scripting, testing, training, and go-live, ensuring projects are delivered on time and within budget. Working closely with cross-functional project teams, you will help deliver solutions that support local and state government agencies around the world. As a subject matter expert in Civic Platform configuration, EMSE scripting, plan review and permitting processes, and REST-based integrations, you will partner with Engineering, Product, and Project Management to influence solution design, establish best practices, and develop reusable tools and approaches. You will own implementations end to end with a high degree of independence while helping strengthen how the broader team operates through improved processes, scalable solutions, reusable patterns, and mentorship of other consultants. SPECIFIC RESPONSIBILITIES: Analyze client and implementation team needs; deliver scalable solutions that meet both business and technical requirements. Lead discovery with agency stakeholders to understand current plan review processes, pain points and goals. Analyze an agency’s existing Civic Platform configuration – record types, workflows, custom fields and tables, standard choices, document types, Citizen Access settings and existing EMSE scripts – and translate it into a preliminary Digital Plan Room solution design. Design with a focus on user experience, performance, and maintainability. Produce clear solution design documents, configuration specifications and business-rules documentation that agency staff and teammates can act on. Collaborate with our engineering and product management teams to architect innovative pla

Help strengthen network and data security across complex financial services environments, protecting critical infrastructure and sensitive information from evolving threats. The Role As a Senior Network Security Consultant, you will work with clients and delivery teams to strengthen the security, resilience, and protection of enterprise network and data environments across complex financial services organizations. You will bring together expertise across network security, infrastructure, and Data Loss Prevention (DLP), helping clients protect sensitive information while maintaining secure, reliable, and high-performing connectivity. You will support the design, implementation, configuration, monitoring, and ongoing enhancement of security controls across networks, endpoints, email, cloud, web, and other relevant technology environments. Working across cybersecurity, infrastructure, cloud, architecture, identity and access management, risk, compliance, privacy, and business teams, you will investigate security events and incidents, identify vulnerabilities and data protection risks, and translate security requirements into practical controls. As a senior consultant, you will provide technical insight, support complex security initiatives, and help clients improve network resilience and data protection while balancing security requirements with operational and business needs. What You’ll Do Assess, monitor, and analyze network and data security environments, investigating security events, DLP alerts, connectivity issues, potential data leakage, policy violations, and emerging risks. Design, configure, implement, and enhance network security and DLP controls across firewalls, VPNs, network segmentation, endpoints, email, cloud, web, and other relevant channels. Lead and support security implementations, upgrades, migrations, and control enhancements, including technical analysis, testing, documentation, deployment, and post-implementation validation. Investigate comple

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Software Engineer (Backend) on the Co-Experience team, you will work on high-visibility initiatives that define the future of age-appropriate communication. You will build and maintain the services behind a social ecosystem that keeps interactions safe, civil, and meaningful across diverse age groups. We are kind, highly collaborative, and draw on a mix of startup and large company backgrounds to iterate faster within Roblox. Our primary product is a platform-level Party System. As the heartbeat of social interaction on Roblox, this system enables users to coordinate, form groups, and stay connected as they navigate across servers and immersive experiences. We already have a strong foundation of chat, private gameplay, gameplay mechanics, and creator APIs. We need your expertise to strengthen the backend infrastructure underneath it, build out new features, and accelerate our path toward product-market fit. As we scale, your work will directly impact our global community and support the company's top-line growth. You Will: Collaborate within a cross-functional team that includes product, design, UXR, frontend and backend engineering. Take end-to-end ownership of projects. Drive