Senior Technical Support Representative Jobs

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary We are seeking a skilled and analytical Senior Product Analytics Associate to lead the development and execution of a data-driven product roadmap. The ideal candidate will have a deep understanding of product analytics, strong problem-solving skills, and experience working with cross-functional teams to support strategic initiatives. As a Senior Product Analytics Associate, you will work closely with cross-functional teams including engineering, product, and clinical operations. Roles and Responsibilities: Define, track, and report on product metrics including performance and profitability Build and maintain robust data transformation models using dbt (or similar frameworks like Dataform or SQL-based ETL tools) to ensure analytics-ready datasets Design and interpret A/B tests; when A/B testing is not feasible, apply causal inference methods (e.g., Diff-in-Diff, Propensity Score Matching) to determine product efficacy. Develop ROI projections for analytics projects to prioritize deliverables by business impact Tell compelling stories through data, articulating technical information to a non-technical audience Build and maintain Power BI dashboards to

NVIDIA has an outstanding opportunity for a Materials Planning Management to join our Procurement Management team in Yokneam, IL. This role offers an exceptional chance to be at the forefront of transforming our supply chain into a digitally optimized operation. You will drive cross-functional initiatives that improve execution and strengthen coordination across the materials supply chain What You Will Be Doing: Own the end-to-end supply chain and procurement readiness for the NPI phase, ensuring a smooth transition from NPI to full-scale Mass Production (MP). Ensure material readiness to support program achievements, including production ramp-up, and full-scale manufacturing. Proactively identify and resolve supply constraints, lead-time risks, and BOM gaps that could jeopardize a successful MP ramp. Lead cross-functional readiness reviews, driving alignment between Engineering, Operations, CM, and procurement stakeholders. Monitor and track Single-source parts, proactively identifying supply chain risks and escalating the need for dual/multi-manufacturer strategies to ensure supply continuity. Collaborate cross-functionally with Planning and Business Units to drive demand analysis across NPI and high-volume production portfolios Drive innovation in supply chain analytics by deploying BI and AI solutions to improve CM reporting accuracy, strengthen supply–demand alignment, and enable predictive, insight-based decision-making What We Need To See: B.Sc. in Industrial Engineering , related field or equivalent experience Minimum of 5+ overall years of experience in materials management, procurement, or supply chain management within a semiconductor OEM environment. Strong understanding of supply chain processes, NPI cycles, and material planning systems. Strong technical knowledge of semiconductor materials and contract manu

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are seeking a Senior Solution Engineer to drive complex customer solutions and close large deals. Working directly with sales teams and channel partners, you will be the technical expert who understands customer needs, provides compelling demonstrations, and supports enterprise Proof of Concepts. This role requires someone who can bridge business and technical contexts, engaging effectively with both executives and technical teams while sharing our passion for reinventing the database space. IN THIS ROLE AT SNOWFLAKE, YOU WILL: Present Snowflake technology and vision to executives and technical contributors Work hands-on with prospects to demonstrate value throughout the sales cycle Maintain deep understanding of competitive and complementary technologies Collaborate with Product Management, Engineering, and Marketing for continuous improvement Support enterprise Proof of Concepts and design implementations Drive technical solutions for complex customer challenges WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE: 7-8 years of industry experience with 5+ years in pre-sales Outstanding presentation skills for both technical and executive audiences Broad experience with Database, Data Warehouse, and cloud technologies Hands-on expertise with SQL, SQL analytics, and Python Strong

About Mach Industries Founded in 2023, Mach Industries is a rapidly growing defense technology company focused on developing next-generation autonomous defense platforms. At the core of our mission is the commitment to delivering scalable, decentralized defense systems that enhance the strategic capabilities of the United States and its allies. With a workforce of approximately 350 employees, we operate with startup agility and ambition. Our vision is to redefine the future of warfare through cutting-edge manufacturing, innovation at speed, and unwavering focus on national security. We are dedicated to solving the next generation of warfare with lethal systems that deter kinetic conflict and protect global security. The Role Mach Industries is seeking a Senior Manufacturing Engineer, Turbomachinery Balancing to establish, qualify, and scale balancing processes for our turbomachinery hardware. This role will support turbine wheels, compressor impellers and blisks, shafts, and complete rotating assemblies, taking balancing operations from development builds through repeatable production. You will own the balancing process, including equipment selection and commissioning, tooling development, measurement validation, balance correction, and production implementation. We are looking for someone who has personally set up balancing stations, worked directly with rotating hardware, and demonstrated that the equipment, tooling, and process can consistently meet engineering requirements. Working closely with Design Engineering, CNC Manufacturing, Quality, Test, and Automation, you will build a reliable internal balancing capability and translate specialized technical knowledge into robust processes that technicians can execute at production rate. Key Responsibilities Lead the specification, selection, installation, and qualification of balancing stations and associated equipment, including supplier coordination, factory acceptance testing, and site commissioning. Develop and

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. The Role Block’s Detection and Response Team (DART) investigates and responds to threats across our products and systems. Within DART, the Computer Security Incident Response Team (CSIRT) leads complex investigations and coordinates the response to security incidents across the company. You’ll establish what happened, determine the scope and impact, guide containment and recovery, and keep responders and stakeholders aligned. You’ll be a trusted resource for your peers, contributing technical judgment and direction to complex investigations and helping the team make sound decisions. You’ll partner closely with engineers, other security teams, Legal, Privacy, and business leaders. Between incidents, you’ll innovate by building the tools, workflows, and procedures that make our response stronger. You Will Command complex, high-impact security incidents from initial assessment through containment, recovery, and closure. Investigate threats across endpoint, identity, cloud, SaaS, network, and application systems and drive containment and remediation with system owners, weighing urgency, evidence preservation, and business impact. Reconstruct timelines, preserve evidence, and determine the scope and impact of incidents. Coordinate containment and remediation with system owners while balancing urgency and business impact. Keep incident priorit

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Who We Are: Roblox is reimagining the way people come together to connect, create, and express themselves. To support our massive scale, we are powered by thousands of microservices. The Application Networking team connects and secures these services, building ingress gateways, managing the service mesh, and enabling seamless communication across Roblox’s hybrid on-prem and cloud infrastructure. We are executing on Cloud Bursting, a strategic initiative to enable Roblox’s core services to transparently burst from on-prem data centers to the cloud, allowing us to handle historical peak concurrent players and survive regional failures. You will join our Service Mesh team to build the networking fabric that makes this possible. You Will: Design and build the service mesh infrastructure that enables communication across Roblox’s hybrid Kubernetes and Nomad environments, supporting billions of daily requests. Drive the integration of service mesh with Kubernetes, ensuring reliable sidecar injection, mTLS, traffic policies, and observability for production workloads. Build the networking foundation for Cloud Bursting, enabling Roblox’s top services to transparently burst from on-prem data

Location: Toronto (Hybrid – 4 days per week) | Practice Area: Banking & Payments | Type: Permanent Help financial institutions strengthen cryptographic protection, governance and resilience across complex technology environments. The Role As a Senior Consultant, Cryptography at Capco, you will help our financial services clients strengthen how they protect sensitive data across on-premises and cloud environments. You will bring practical knowledge of applied cryptography alongside experience identifying cryptographic and data security gaps at enterprise scale. Working with technology teams, asset owners and other stakeholders, you will help develop cryptographic requirements, monitor adherence, identify areas of non-compliance and support effective remediation. The role spans cryptographic governance, encryption, PKI, key lifecycle management and emerging areas such as post-quantum cryptography and cryptographic agility. What You’ll Do Develop and enhance cryptography frameworks, guiding principles, policies, procedures, standards and technical requirements. Identify cryptographic and data security gaps, assess their impact and work with asset owners and stakeholders to remediate areas of non-compliance. Support cryptographic protection of Data at Rest and Data in Transit across on-premises and public cloud environments. Provide guidance across encryption, PKI, key lifecycle management, TLS, digital certificates and database Transparent Data Encryption (TDE). Develop and execute remediation plans relating to audit findings and help strengthen cryptographic controls across complex enterprise environments. What We’re Looking For Strong experience with applied cryptography, cryptographic governance and enterprise data protection within complex technology environments. Knowledge of symmetric and asymmetric encryption, PKI, x509 digital certificates, SSH, TLS, TLS cipher suites and cryptographic key lifecycle management. Experience with encryption technologies across

POSITION SUMMARY: The Senior Director, Laboratory Operations is responsible for the management and oversight of all aspects of operations in order to provide the highest quality service including: clinical laboratory and laboratory operations. Knowledge of CAP, CLIA, California, and New York state regulations. PRIMARY RESPONSIBILITIES: Develop policies, procedures, and performance standards to ensure efficiency and quality. Ensure efficient and customer-friendly service. Oversee all clinical and technical functions of laboratory, which includes: day-to-day production, equipment and reagent qualification, and training. Lead trouble-shooting teams to address urgent issues. Ensure that operations maintain all personnel, equipment and consumable resources necessary to match the demand and projections. Maintain and expand laboratory infrastructure, including personnel, equipment, and inventory. Ensure efficient and effective use of resources and personnel within laboratory. Lead process improvements throughout the laboratory. Operationalize and implement new product launches. Maintain the resources required for effective turnaround times for all patient testing. Organize training and development programs for laboratory and support staff. Work with senior leadership to execute on short and long-term strategy. Recruit, retain, train, and develop employees and conduct performance management activities. Develop a team-oriented culture within and between departments. This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job. Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. Must maintain a current status on Natera training requirements. QUALIFICATIONS: BS/BA (or equivalent) in a biological scien

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet. The Team Celonis Services is the delivery engine of our Celonis Customer Organization, responsible for turning the Celonis platform into measurable, business-critical outcomes for our customers. In the AI era, our role has elevated: as AI agents like our own Apollo take on more of the technical build, our people focus on the work that drives real impact—understanding our customers' business-critical problems, designing the solutions that solve them, and quantifying the value delivered. Our Deployment Engineers and Deployment Architects pair deep domain and industry expertise with serious platform mastery and AI-augmented delivery, directing agentic systems while owning the judgment, architecture, and customer relationships that AI cannot replace. We deliver faster and smarter than ever, and we own the outcome: solution go-live, solution adoption, initial value realization support and the long-term success of our customers. The Role As a Senior/ Lead AI Deployment Engineer, you are the backbone of Celonis delivery. You lead the hands-on implementation of Celonis solutions for enterprise customers, combining platform expertise with AI-augmented workflows to deliver high-quality outcomes, fast. You use Celonis’s AI deployment tools as

We are Datadog's in-house product experts. The Technical Enablement Management (TEM) team empowers customers through technical training sessions, ensuring they maximize the value of Datadog. We combine deep technical knowledge with a consultative approach, demonstrating best practices and tailoring training to specific use cases. As a Manager on this team, you will play a critical role in strengthening our relationships with Sales and Customer Success teams across APJ, developing and coaching the Technical Enablement Managers (TEMs) who report to you, and evolving our enablement programs to better support customer adoption and success. You will lead a distributed team of Technical Enablement Managers covering markets across Asia and ANZ. Manager 2 leaders at Datadog are people-first managers, trusted collaborators, and operational owners. In APJ you will also be the most senior enablement voice in the region, so you will spend as much time building awareness and credibility with Sales and Customer Success as you do managing delivery. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Own the positioning and enablement strategy for Sales and Customer Success teams in APJ, driving attach rates by positioning training as a value-added service and increasing consumption of complimentary offerings Build demand upstream: engage Sales and Customer Success teams across the region at scale, keep positioning and materials current, and drive consistent use of the request process Act as the quality gate for incoming work, scoping requests to the right offering, focusing broad asks into targeted sessions, and aligning demand to business need Analyze customer training adoption and feedback, evaluating programs for ROI to inform which offerings to scale, evolve, or r

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring a Senior Staff Software Engineer, Native Mobile to join the App Infra team within the Consumer & Business group as a technical architect for Coinbase's native mobile future. This is the most significant client platform shift in the company's history, replacing the React Native app with native Swift and Kotlin builds for millions of customers. Coinbase mobile engineers will be expected to support both iOS and Android on their teams using AI-driven agentic translation at unprecedented scale. You'll own outcomes spanning the App Infra team and our ~30 product teams, set our architectural patterns, and relentlessly drive Coinbase towards a novel, world-class mobile development experience. What you'll do: Define the technical strategy to make the native app development future at Coinbase a reality. Lead the AI-assisted migration approach, designing reusable AI-automation paradigms such as agent swarms, automated dual-repo synchronization, and continuous improvement of translation efficiency using automated feedback loops. Architect a paved-road native framework in Swift and Kotlin that sets the architectural bar across teams, unlocking the ability for a single mobile contributor to be productive in both iOS and Android codebases simultaneously. Drive organizational readiness as a trusted cross-functional partner with product, design, and engineering leade

At Curai, we believe that access to high-quality healthcare is a fundamental human right, not a privilege. Our mission is to radically transform healthcare by harnessing the power of artificial intelligence and clinical expertise to make care more affordable, accessible, and effective for everyone. We are looking for a Senior Software Engineer, Marketing Platform, to build the systems that help people discover Curai Health and find care. You’ll own the web, measurement, and data integration systems to support marketing and growth. What You'll do as a Senior Software Engineer, Marketing Platform In a typical day in the life of a Curai Senior Software Engineer, you’ll: Turning priorities from marketing into scoped engineering projects Define funnel events, implement client and server side tracking, and reconcile conversion data with warehouse reporting. Build SQL models and dashboards to examine cost per visit and cohort behavior Support the build pipeline and ClickHouse data behind our MTA tooling Designing, building, and maintaining web features and the APIs and data flows supporting them Investigating site performance, conversion, and data quality issues, then shipping improvements Reviewing code, improving tests and monitoring, and making technical decisions with the broader engineering team What You'll Need We recognize not everyone will have all of these requirements. If you

Bready* to make a change? Toast is a rapidly growing company that's revolutionizing how the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, team management, guest-facing technology, and award-winning customer support. Join us as we empower the restaurant community to delight guests, do what they love, and thrive. We're looking for a Senior Software Engineer to help build and scale the platforms that calculate and deliver pay to restaurant employees, from tip pooling and redistribution to wage calculation, earnings retrieval, and payroll delivery. You'll lead highly visible, mission-critical infrastructure that determines what employees take home, and that powers products restaurant teams rely on every day. About this roll* (Responsibilities) Drive the evolution of our tips and earnings platforms, leading complex projects that improve functionality and reliability for our customers. Take end-to-end ownership of systems, contributing to a strong engineering culture focused on correctness, reliability, and long-term maintainability. Lead projects from design and estimation through implementation, testing, and deployment to help shape how we build reliable systems at scale. Ship code that directly impacts product revenue and the accuracy of what restaurant employees are paid. Partner with product and design to influence what we build and how we build it. Contribute to and elevate team standards through thoughtful code reviews and technical discussions. Mentor and provide technical guidance to other team members. Leverage AI tools like Claude to accelerate development and pioneer better ways to work. Do you have the right ingredients*? (Requirements) 5+ years of back-end experience with one or more object-oriented programming languages (such as Java, Ko

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As an Advanced Packaging Technology Development Manufacturing Development Engineering (MDE) Senior Manager , you will lead the MDE organization supporting DLT, MRDA, and WLT process development execution within APTD. The APTD MDE organization serves as the execution engine of technology development by enabling rapid learning cycles, maximizing development velocity, and providing scalable 24/7 execution support across advanced packaging technology development programs. In this role, you will provide organizational leadership, strategic direction, operational governance, and technical oversight to accelerate technology learning and ensure safe, predictable, and efficient development execution. You will establish and continuously improve the MDE operating model, workforce strategy, organizational capability, and execution systems required to support future technology roadmaps. In support of Micron's AI transformation strategy, this role is expected to champion AI-enabled ways of working, promote responsible adoption of AI and automation technologies, and build organizational capability in leveraging AI, data analytics, and digital solutions to improve decision quality, operational effectiveness, workforce productivity, and technology development execution. You will work closely with Technology Development, Manufacturing, Product Engineering, Equipment Development, Quality, and other cross-functional organizations to accelerate technology readiness and achieve business objectives.

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. At Roblox, we are growing and looking for a Technical Sourcer to help build, scale, and influence our recruiting landscape. We are a fun and collaborative team focused on recruiting talent. This person is a strong communicator, collaborator, and leads by example. Successful Builders embrace change and we encourage bringing in fresh ideas and a culture of feedback. You will directly impact the growth of the company and support our scaling efforts. You Will: Partner closely with Roblox recruiters and business leaders to deeply understand each team’s goals and talent needs, then identify, attract, and engage top candidates who will drive our mission forward Proactively source and engage top talent through Gem, LinkedIn Recruiter, SeekOut, Behance, Dribbble, and other platforms Influence and improve processes to help the team work smarter, faster, and at scale Share talent market insights with hiring managers to guide decisions on leveling, compensation, and candidate profiles Mentor and coach hiring managers and interviewers, raising the bar on calibration, evaluation, and selection practices Champion a best-in-class candidate experience that reflects our values and culture at every stage of t