Sr Customer Success Engineer Jobs

AI at Zapier At Zapier , we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently . Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process , including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to. Job posted: 8/28/2026 Location: Remote Canada, Central & South America- Pacific Time (PST) working hours required Hi there! Zapier’s mission is to make automation work for everyone, helping people eliminate repetitive work and focus on what matters most. We’re looking for a Senior Technical Account Manager to support our Enterprise customers on the post-sale team. You’ll serve as a named senior technical partner to builders, technical leaders, and executives, helping them turn important business problems into reliable, well-designed automations. You’ll join a growing team of four Sr TAMs reporting to a Senior Manager. Customer portfolios vary by program, account size, technical complexity, and level of engagement. Customers typically receive an average allocation of approximately six dedicated TAM hours, which you’ll use for architecture, hands-on building, technical enablement, and proactive account planning. You’ll design architectures, build and improve workflows, solve complex technical problems, and strengthen the resilience of customers’ automation systems. In partnership with Customer Success, you’ll connect this work to adoption, customer value, retention, and growth. You’ll also represent the customer internally, giving Product and Engineering clear insight into product gaps, critical bugs, and opportunities to improve the Enterprise experience. Our Commitment to Applicants Culture and Values at Zapier Zapier Guide to Remote Work Zapier Code of Conduct Diversity and Inclusivity at Zapier Things You’ll Do Design, build, an

The Sr. Partner Solutions Engineer is a highly experienced technical lead responsible for driving the growth and technical enablement of our key partners (National Partners, Value-Added Resellers (VARs), and System Integrators) across Australia, NewZealand, Singapore and Philippines. This senior individual contributor role reports directly to the Vice President, Partner Solution Engineering. You will act as the primary technical point of contact, supporting partners in establishing and scaling their Contact Center as a Service (CCaaS) and Customer Experience Automation (CXA) practices built around the Talkdesk platform. This role involves deep technical engagement, partner enablement, co-selling support, and providing technical thought leadership to ensure mutual partner and customer success across the assigned territories. Key Responsibilities Partner Enablement & Practice Development Lead Technical Enablement: Design and execute comprehensive enablement plans to educate partner Solutions Architects and Sales Engineers on the Talkdesk value proposition, product architecture, competitive differentiators, and roadmap. Partner Center of Excellence: Support the development of Partner Competency Centers by coaching on effective technical discovery, platform demonstrations, and proof-of-concept (POC) execution. Domain Expertise: Develop and maintain deep domain expertise in the regional Partner landscape, understanding their current go-to-market (GTM) strategy, areas of focus, and identifying new opportunities for expansion. Co-Selling Support & Technical Leadership Agentic AI Focus: Provide technical expertise on Agentic AI solutions within the contact center, including prompt engineering, RAG implementations, tools integration, and guardrail best practices. Customer Engagement: Provide technical oversight, guidance, and direct assistance to Partner sales teams in understanding complex customer business and technical requirements, use cases, and solution d

About Backblaze Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. We are seeking a temporary, full-time Sr. Technical Recruiter based in LATAM to support our hiring efforts during a high-growth period. This is a 6-month contract role primarily focused on technical recruiting, with flexibility to support non-technical roles as business needs evolve. This role will support hiring across LATAM and the U.S., partnering closely with hiring managers and the broader recruiting team to deliver high-quality talent pipelines and an exceptional candidate experience. What You’ll Do Own full-cycle recruiting for primarily technical roles (e.g., engineering, infrastructure, etc.), with flexibility to support non-technical roles as needed Partner closely with hiring managers to define role requirements, hiring strategy, and ideal candidate profiles Source, engage, and attract top technical talent across LATAM and U.S. markets using AI-first sourcing tools and other channels Build and maintain strong candidate pipelines across key regions and talent segments Conduct initial screens to assess technical alignment, experience, and culture fit Deliver a high-quality, consistent candidate experience throughout the hiring process Man

CSQ427R262 At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the the Databricks Data Intelligence Platform. As a Sr. Delivery Solutions Architect (Sr. DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks platform in your customers. You will also help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Databricks workloads that they have already selected, helping them maximise the value they get of our platform and the return on investment. This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, orchestration of other focused/specialized teams within Databricks, and creating and driving plans and strategies for Databricks colleagues to build upon. This is in parallel to being technical, with expectations being that you become the post-sale technical lead across all Databricks products. This requires you to use your skills and technical credibility to engage and communicate at all levels with an organisation. You will report directly to a Field Engineering Manager. The impact you will have: Engage with Solutions Architects to understand the full use case demand plan for prioritised customers Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the cu

About Backblaze Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $136M ARR and is the leading specialized storage cloud, managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Sr. Reliability Engineer ll (DBA) to join our team! About the Role We are seeking a Site Reliability Engineer (SRE) with a DBA (Database Administration) focus to help ensure the stability, scalability, and reliability of our production database systems - primarily Vitess (distributed MySQL) and Cassandra - alongside the rest of our services and infrastructure. This role operates within procedures and runbooks established by our senior DBA SREs, and focuses on building automation, maintaining observability, and supporting incident response to keep customer-facing systems performing at their best. The SRE will collaborate with engineering, product, and operations teams to embed reliability practices into day-to-day development and operations while contributing to tools and processes that improve efficiency and reduce manual effort Key Responsibilities Database Administration Operating and maintaining high-availability database systems — primarily Vitess (distributed MySQL) and Cassandra — against established architecture and runbooks. Op

Sr. Developer Relations Manager Backblaze — Remote, US Compensation: $172,000–$215,000 base + equity About Backblaze Backblaze is the object storage layer for AI and data-intensive workloads, fueling customer success with cloud storage purpose-built for scalable performance and economics. We make customers unstoppable by solving their toughest storage challenges. Today we manage nearly 6 billion gigabytes of data for 500K+ customers across 175+ countries with fast growth among Neoclouds, GenAI companies, and companies reliant on data–heavy workloads. Developers are at the center of our next chapter, and we're serious about earning their trust. About the Role Developer relations is evolving quickly. Coding agents, informed by reference architectures and machine-readable documentation, are increasingly making integration decisions on behalf of developers. And trust, transparency, and human interaction are more important than ever as open source ideals and corporate agendas are weirdly attacked, limited, or promoted by unexpected sources and trends. Backblaze B2 Cloud storage was launched as a result of developer demand and has been committed to the developer ecosystem since day one. Today, we are seeking a leader who can help us become more present and trusted than ever before in this space, both as the storage default for agent-led projects and as a leading source of support, inspiration, and enablement for developers who need storage for whatever they’re building. As Sr. Developer Relations Manager, you'll work across a strong set of existing assets — a mature docs team, an engineering team focused on AI ecosystem integrations, our Flamethrower Startup Program, a content org, and an outward-facing SE team — and coordinate their outputs into a coherent, credible developer presence that earns mindshare where it matters most. This is a program-defining role for someone who thinks in systems, works backwards from adoption goals, knows how to make a company technically c

The Team + The Role Pendo is the AI-powered analytics and adoption platform for builders. It connects a portfolio of apps and agents, bought and built, to user success and business outcomes. The Product team builds the tools that help customers understand how software gets built, adopted, and improved. As a Sr. Product Manager, you will own strategy, roadmap, discovery, delivery, and lifecycle outcomes for a defined product area. You will work across engineering, design, go-to-market, and customer-facing teams to build for enterprise customers and their complex workflows, security needs, compliance considerations, and data privacy expectations. This is a role based in-office in Raleigh or New York, or Remote in East Coast. What this looks like day-to-day Product vision and strategy: Define the roadmap for your product area and defend prioritization decisions with data, customer insight, and clear reasoning. You will balance the long-term direction of the product area with near-term delivery and contribute to how your work integrates with the broader Pendo platform. Launch and lifecycle ownership: Drive the full product lifecycle from early concept through general availability and post-launch iteration. You will make clear calls on scope, sequence, and tradeoffs while owning the outcome of what ships. Discovery and market intelligence: Run continuous discovery with enterprise customers and prospects to understand complex workflows, compliance needs, and buying expectations. You will separate table-stakes requirements from differentiation opportunities and synthesize findings into actionable product decisions. Cross-functional execution: Work closely with engineering to sequence and scope work, and partner with design on interaction models and user experience. You will hold the quality bar for acceptance criteria, dependency management, sprint discipline, and delivery readiness. Go-to-market partnership: Serve as the subject-matter expert for Sales, Customer Success,

CSQ227R247 The Engagement Manager is responsible for helping customers accelerate value through the adoption of the Databricks platform working with them defining and orchestrating the required engagement to ensure success. As an Engagement Manager, you will ensure that our customers are making the most value of our products and services by positioning, preparing, managing the delivery and follow-up of our professional services and training engagements. This role is a strategic and cross-functional position that will partner closely with Sales, Field Engineering, Partners Support and Product Teams on campaigns, programs, and content. You will report to the Sr. Director, Professional Services The impact you will have: Demonstrate a passion for the job and lead by example by putting Databricks and our customers first to achieve the sales and delivery mission Collaborate with the sales counterpart and engages early in the sales process to seek to understand our customer's needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions Identify opportunities for new services by understanding and addressing potential new use-cases and the ability to articulate the business value in the upsell, or extension of services Develop commercial models including leveraging Databricks and Partner investment vehicles to help address our customer budgetary constraints for success. Performs as the Engagement Manager in the assigned area with full accountability for meeting/exceeding Professional Services and Training KPIs. Ability to articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer Consult with clients to understand and analyze engagement scope, requirements, time, cost and benefits. Responsible for estimating, scoping and developing the statement of work documents as necessary Drive resolution of delivery challenges, address resource contention

CSQ427R262 At Databricks, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the the Databricks Data Intelligence Platform. As a Sr. Delivery Solutions Architect (Sr. DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks platform in your customers. You will also help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Databricks workloads that they have already selected, helping them maximise the value they get of our platform and the return on investment. This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, orchestration of other focused/specialized teams within Databricks, and creating and driving plans and strategies for Databricks colleagues to build upon. This is in parallel to being technical, with expectations being that you become the post-sale technical lead across all Databricks products. This requires you to use your skills and technical credibility to engage and communicate at all levels with an organisation. You will report directly to a Field Engineering Manager. The impact you will have: Engage with Solutions Architects to understand the full use case demand plan for prioritised customers Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the cu

CSQ128R11 The Engagement Manager is responsible for helping customers accelerate value through adoption of the Databricks platform, working with them to Strategically solve, build and sell Programs delivered by our Forward Deployed Engineering Team. As an Engagement Manager, you will ensure that our customers are making the most value of our products and services by positioning our FDE and training engagements. This role is a strategic and cross-functional position that will partner closely with Sales, Field Engineering, Partners, Support and Product Teams on campaigns, programs and content to position and sell engagements that solve our Customers most complex business problems. You will report to the Director, Forward Deployed Engineering. The impact you will have Demonstrate a passion for the job and lead by example by putting Databricks and our customers first to achieve the sales and delivery mission. Collaborate with the sales counterpart and engage early in the sales process to understand the customer’s needs, business and definition of success, ensuring expectations are exceeded in delivery and valued solutions are developed. Identify opportunities for new services by understanding potential new Business use cases and articulating the business value of upselling or extending services. Develop commercial models, including leveraging Databricks and partner investment vehicles, to address customer budgetary constraints. Full accountability for meeting or exceeding FDE and Training KPIs. Articulate relevant customer success stories, service offerings and metrics that demonstrate value to customers. Consult with clients to understand and analyze engagement scope, requirements, time, cost and benefits. Estimate, scope and develop statements of work as necessary. Drive resolution of delivery challenges, resource contention and scoping issues, while managing expectations. What we look for Data and AI domain knowledge, with experience helping customers rea

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. Sr. Technical Marketing Engineer, Portworx THE ROLE Join Portworx® by Everpure™ and drive technical positioning for Kubernetes data management within our high-growth Cloud Native Business Unit. You will bridge the gap between complex engineering and customer success by designing immersive demos and narratives for AI/ML and modern virtualization workloads. This role empowers you to influence product direction through direct collaboration with Product, Sales, and the global CNCF community. You’ll build a visible industry brand while working alongside a passionate, supportive team dedicated to the evolution of the Everpure™ Platform. WHAT YOU'LL DO Strategic Content Leadership: Design and produce high-impact technical assets—from deep-dive white papers to interactive labs—that translate Portworx® capabilities into solutions solving complex customer pain points. Industry Thought Leadership: Drive global market awareness by securing speaking engagements at major industry conferences and cultivating expert-level engagement within the open-source and cloud-native communities. Technical Subject Matter Expertise: Serve as the definitive technical authority for the Portworx® portfolio, specifically optimizing alliance solutions with partners like Red Hat and SUSE to differentiate our offerings in a competitive landscape. Go-To-Market Enablement: Create comprehensive technical training and enablement packages for Sales Enginee

If you've built and scaled high-performing solution engineering teams in the Financial Services & Insurance (FSI) domain, and you're energized by leading at the intersection of AI, technical selling, compliance, and customer experience, this is your moment. Duties and Responsibilities: Report to the Sr. Director of Solutions Engineering, Americas Lead, coach, and mentor a team of solution engineers, building a culture of continuous learning, accountability, and customer obsession Drive scalable pre-sales motions across a high-volume FSI segment, developing repeatable methodologies and best practices that enable the team to perform consistently across diverse industries Recruit, hire, and onboard top solution engineering talent, with a deliberate focus on candidates who combine technical depth with exceptional communication and storytelling ability Partner closely with RVP’s of Sales, Account Executives, and Customer Success to align on pipeline strategy, account coverage, and customer outcomes Collaborate with Product and Engineering to surface commercial customer feedback, advocate for roadmap priorities, and ensure timely resolution of feature requests and support escalations Work cross-functionally with Professional Services to ensure smooth handoffs from pre-sales to implementation and value realization Define and manage team KPIs, forecast accuracy, and performance metrics; use data to continuously optimize team effectiveness Participate actively in forecast calls, providing visibility into technical deal status, surfacing risks early, and partnering with Sales to develop mitigation strategies Develop trust with client leadership to remove roadblocks, navigate escalations, and ensure long-term customer success and loyalty Qualifications: 7+ years of experience in Solution Engineering / Pre-Sales, with at least 3–5+ years in people management leading teams Deep domain expertise in Financial Services & Insurance (FSI), with proven success navigating compl

About the Role We're hiring a Sr. Growth Marketing Manager to own and drive measurable growth outcomes across Chime Enterprise's B2B2C funnel — the path that turns eligible employees at our employer partners into enrolled, funded, and engaged Chime members. Chime Enterprise is Chime's B2B business, with a vision to be the premier HR benefits platform dedicated to holistic financial wellness. Our flagship product, Chime Workplace, gives employers an all-in-one financial wellness suite at no cost — spanning capital management (including MyPay at Work), capital growth, credit building, and rewards and loyalty (Salt). Sales and Customer Success win and onboard employer partners; once a partner is live, we gain access to their workforce — their eligible employees . Converting those eligible employees into Chime members is the challenge this role owns, and mastering it unlocks one of the most powerful and defensible distribution channels at Chime. This role is embedded directly within the cross-functional Chime Enterprise growth effort and operates as the growth owner, not just a marketing advisor. You'll sit at the intersection of growth strategy, experimentation, performance analysis, and product marketing craft: identifying opportunities, prioritizing and running experiments, and driving metric movement against clear goals. While the role retains core product marketing strengths — research, positioning, and messaging — it goes further by owning results and tradeoffs. In this role, you can expect to Growth Ownership & Strategy Own end-to-end growth strategy and outcomes for Chime Enterprise's employee-side funnel, from opportunity sizing through roadmap delivery against quarterly and annual goals. Serve as the embedded growth lead for Enterprise, co-owning planning with Enterprise Product, Engineering, and Analytics and with Growth Marketing's channel teams. Build a repeatable model for converting eligible employees into members that scales across partners rather th

Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale. With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure. Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit couchbase.com and follow us on LinkedIn and X. Want to be part of our story? Apply today! Sr Solutions Engineer We are looking for a Sr Solution Engineer in Mumbai to support the rapidly growing Couchbase user community and help drive customer success. Our Solution (Pre-Sales) Engineers are the primary technical field experts, responsible for actively driving and managing the technical components of a sales engagement. This includes explaining Couchbase advantages and differentiators, and how our Couchbase solutions stack meets these customer challenges, all while getting customers excited about using this new approach for delivering consistent business value. This specific position focuses on assisting customers who interact with our technology via application code and the application development process. This development centric position requires experience in presales, software development e

Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale. With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure. Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit couchbase.com and follow us on LinkedIn and X. Want to be part of our story? Apply today! Sr Solutions Engineer We are looking for a Sr Solution Engineer in Mumbai to support the rapidly growing Couchbase user community and help drive customer success. Our Solution (Pre-Sales) Engineers are the primary technical field experts, responsible for actively driving and managing the technical components of a sales engagement. This includes explaining Couchbase advantages and differentiators, and how our Couchbase solutions stack meets these customer challenges, all while getting customers excited about using this new approach for delivering consistent business value. This specific position focuses on assisting customers who interact with our technology via application code and the application development process. This development centric position requires experience in presales, software development e