Support Analyst Jobs

Global Investment Bank | Technology Are you organised, detail-oriented and interested in working at the heart of technology delivery within a leading global investment bank? We’re looking for Project Management Analyst to support technology releases, software deployments and project governance in a fast-paced financial services environment. This is an excellent opportunity for someone who enjoys coordinating stakeholders, managing delivery activities and ensuring technology changes are implemented smoothly and effectively. Key Responsibilities Release Management: Plan release schedules, coordinate software deployments and manage release communications. Change Management: Support ITIL Change Management processes, ensuring changes follow the appropriate governance and approval procedures. Production Readiness: Coordinate readiness activities across production and non-production environments to support successful releases. Project Planning & Governance: Support project planning, governance activities and programme delivery. Risk & Issue Management: Maintain RAID logs, tracking risks, assumptions, issues and dependencies to support effective delivery. Reporting & Dashboards: Produce project reports and dashboards, providing clear visibility of progress, risks and key milestones. Stakeholder Coordination: Work with technology teams and key stakeholders to coordinate activities and maintain alignment across releases and projects. Continuous Improvement: Identify opportunities to improve release processes, project controls and delivery efficiency. Stakeholder Management Build relationships with stakeholders across multiple business functions. Gather project information and translate it into clear updates and reporting. Coordinate activities between project teams and business departments. Communicate effectively with both technical and non-technical stakeholders. Tools & Governance Support the administration and continuous improvement of project

CAPCO POLAND We offer a flexible collaboration model based on a B2B contract, with the opportunity to work on innovative AI and automation initiatives for leading financial institutions. Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry. We also are: Experts in banking and payments, capital markets, wealth and asset management Focused on maintaining our nimble, agile, and entrepreneurial culture Committed to growing our business and hiring the best talent to help us get there Business Analyst Role Overview: We are seeking a Business Analyst to support the delivery of strategic initiatives within the banking sector. The role involves working closely with business stakeholders, IT teams, and external partners to analyze requirements, improve processes, and ensure successful implementation of regulatory and technology-driven changes. Key Responsibilities: Gather, analyze, and document business and functional requirements Collaborate with stakeholders across business, risk, compliance, and IT teams Translate business needs into clear specifications for technical teams Support end-to-end project delivery, from initiation through implementation Conduct gap analysis, impact assessments, and process mapping (AS-IS / TO-BE) Ensure alignment with regulatory requirements (e.g., GDPR, PSD2, AML, Basel) Participate in UAT planning, execution, and defect management Support change management activities, including documentation and training materials Monitor project progress and assist in risk and issue management Facilitate workshops, meetings, and stakeholder communication Required Skills & Experience: Proven experience as a Business Analyst in banking or financial services Strong understanding of banking products, processes, and regulations Experience working on regulatory, risk, or digital

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview We are looking to hire a Deal Operations Analyst to support Harvey AI’s growing global sales organization. This role sits at the center of quote-to-cash execution, partnering closely with Sales, Deal Desk, Finance, and Legal to ensure deals are accurately structured, approved, and closed. This is a hands-on operational role for someone who enjoys being close to the deal flow, solving process issues in real time, and helping scale systems and workflows as the business grows. What You'll Do Review, validate, and process customer orders to ensure accuracy, compliance with pricing and contracting policies, and readiness for booking and billing Support Sales reps with Salesforce (SFDC) opportunity management, quoting workflows, and deal hygiene Manage and triage a Deal Oper

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. ROLE OVERVIEW We're looking for a Senior Financial Analyst to support revenue and gross margin planning and to serve as the dedicated finance partner to our performance marketing and brand marketing teams. Sitting at the intersection of finance, business planning, analytics, merchandising, and marketing, this role helps the business understand what's driving growth, how marketing investments are performing, and where to put the next dollar. The Senior Financial Analyst delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. HOW WILL YOU DRIVE IMPACT Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes. Team & Leadership Impact (Build Championship Teams) • Partner closely with performance marketing and brand marketing teams as their primary finance counterpart, building trusted relationships and influencing how investment decisions are framed and made. • Collaborate with analytics and data teams to source clean inputs, validate planning assumptions, and improve the quality of the data the business plans against. • Contribute to a planning culture that continuously raises the bar on model architecture, reporting c

About the Team The Global Safety and Security team advances DoorDash through the protection of people, property, operations, brand, and reputation. We deliver value through agility, technology, and a people-first mindset—creating environments where employees and guests feel safe, welcome, and confident. As DoorDash continues to evolve its workplace experience globally, our Corporate Safety and Security team is reimagining how physical security integrates seamlessly into every employee and guest interaction. The Associate, GOC Analyst will play a key role in designing and delivering this next-generation security experience. About the Role We are hiring a GOC Analyst to support DoorDash’s 24/7 Global Operations Center. Reporting to the GOC Manager, this role is responsible for real-time monitoring, incident triage, and operational response to protect DoorDash’s people, assets, and operations. As a frontline operator, you will serve as the first line of defense during emerging incidents—monitoring systems, assessing risk, executing SOPs, and escalating issues quickly and accurately. In addition to core operational response, you will apply foundational analytical skills to validate information, distinguish signal from noise, provide clear operational context that supports timely escalation and informed decision-making. You’ll operate in a high-tempo, follow-the-sun environment where clarity, discipline, and sound judgment are critical to maintaining operational resilience. You are excited about this opportunity because you will… Operate the GOC in Real Time: Monitor dashboards, alerts, inbound reports, and open-source signals to identify security, safety, and operational incidents as they emerge. Execute Incident Response with Precision: Triage incidents, follow established SOPs, and support incident command activities through accurate documentation, coordination, and information validation. Maintain Situational Awareness: Track ongoing incidents, relevant global events

About Us: Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen. About the Job: Comfrt is seeking a Senior Financial Analyst to support financial planning, forecasting, reporting, and analysis across our rapidly growing business. This role is ideal for a highly analytical, hands-on finance professional with strong FP&A; capabilities and strong accounting fundamentals. Reporting to the Director of FP&A;, this individual will be responsible for the day-to-day execution of key FP&A; activities, including financial reporting, forecast preparation, expense tracking, and variance analysis. The Senior Financial Analyst will work closely with Accounting and cross-functional partners to ensure financial information is accurate and complete, investigate performance drivers, and surface meaningful insights for review. Responsibilities: Prepare monthly forecasts, annual budget schedules, and supporting financial analyses. Prepare monthly financial reporting and analyze results against forecast, budget, and prior year. Perform detailed variance analysis, investigate underlying drivers, and provide clear explanations of significant variances, trends, risks, and opportunities for review. Maintain financial models, reporting schedules, and supporting analyses. Review general ledger activity, understand the accounting behind financial results, and partner with Accounting to investigate discrepancies and ensure accurate reporting. Maintain department-level expense tracking and forecasts, including gathering inputs from cross-functional partners. Prepare P&L;, KPI, and management reporting with clear commentary on key business drivers. Perform ad hoc financial analysis and scenario modeling to support business needs. Identify

CAPCO POLAND *We're looking for candidates located in Poland Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry. We also are: Experts in banking and payments, capital markets, wealth and asset management Focused on maintaining our nimble, agile, and entrepreneurial culture Committed to growing our business and hiring the best talent to help us get there Role Overview: At Capco, we combine business, data and technology expertise to deliver meaningful transformation across financial services. We are looking for a Data Business Analyst to support a large-scale banking data initiative. This role sits at the intersection of business requirements, data analysis and technical delivery , with a strong focus on translating business needs into well-defined data solutions. You will be responsible for an end-to-end analytical scope: understanding data requirements, identifying and validating source data, defining business logic and mappings, preparing Asset Designs and implementation-ready requirements, and collaborating with Data Engineering teams throughout delivery. This is a great opportunity for someone who enjoys combining hands-on data analysis with business analysis and solution design in a complex banking environment. What You'll be responsible for: Gathering, analysing and refining business and data requirements and translating them into clear technical requirements. Acting as a link between business stakeholders, data teams, architects and Data Engineers throughout the data delivery lifecycle. Identifying relevant data sources across HDP/Hadoop environments and determining how they should be delivered to the analytical layer in Google Cloud Platform . Analysing and validating data using SQL, BigQuery, Hive and Spark SQL . Preparing and maintaining Asset Designs, data mappings and deta

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is looking for an experienced Revenue Operations Analyst to support and accelerate the productivity of our Go-To Market organization. In this role, you will help define Smartsheet's growth strategy through insights produced with data analysis. You will work directly with senior leadership to inform strategic decision-making as part of a collaborative, motivated team. Your work will be instrumental in helping our Sales partners optimize their pipeline, increase retention, and close deals. Our ideal candidate is curious and displays an ability to translate business questions into analysis, reports, and recommendations. To be successful in this role, you are able to communicate to a diverse audience of internal stakeholders. You should have strong technical acumen with data analytics tools and languages, the ability to identify areas of opportunity within the business, and build innovative solutions. In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. You will report to our Manager, Revenue Operation Analytics. You Will: Act as a business partner to Sales leaders to understand and identify essential business questions and challenges Lead projects to develop answers and

Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management. At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation. What You Will Do and Learn: The Cybersecurity Operations Analyst will support the Cybersecurity Manager in maintaining and improving Spaulding Ridge's security posture. This entry-level role is ideal for someone looking to develop a career in cybersecurity while gaining hands-on experience across security operations, vulnerability management, identity and access management, cloud security, and compliance. The analyst will assist in monitoring security events, responding to security alerts, supporting security projects, and maintaining security documentation while learning from senior members of the Technology & Security team. Security Operations Monitor and analyze security alerts from SIEM, EDR, Firewall, WAF, IDS/IPS, email security, and cloud security platforms. Conduct and Support threat hunting and detection of tuning activities. Monitors open-source and proprietary threat intelligence feeds daily to research threat actor tactics, techniques, and procedures (TTPs). Support the investigation and triage of security alerts and incidents under the guidance of the Cybersecurity Manager. Assist with incident response activities, including documentation, evidence collection, and follow-up actions. Help maintain security playbooks and operational procedures. Vulnerability Management Assist with vulnerability scanning across endpoints, servers, and cloud environments.

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Sr Risk Analyst I Role Overview Micron Technology is seeking a Risk Analyst to support the company’s global Risk Management function. This role contributes to the administration, analysis, and continuous improvement of corporate insurance programs and enterprise risk management activities. The Risk Analyst works cross-functionally with internal stakeholders and external partners to identify, analyze, and monitor risks while supporting cost-effective risk transfer and mitigation strategies. Key Responsibilities Insurance Program Operations Support corporate insurance programs through underwriting data compilation, insurer applications, and policy renewals Assist with insurance coverage placement activities and respond to insurer inquiries Maintain accurate insurance records, policy registers, and program documentation Provide technical consultation to internal stakeholders and external partners Claims & Loss Management Support workers’ compensation and casualty insurance claims administration Gather and manage loss documentation to evaluate potential financial recovery Liaise with insurance adjusters and coordinate with third-party consultants Track cl

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. Dun & Bradstreet Technology and Corporate Services India LLP are looking for candidates for the role of an Analyst to support the Data Science team. The candidate needs to work closely with the team based in India and across a range of Analytics leaders who are located globally to fulfill the deliverables on a timely basis. Key Responsibilities: Work across a range of analytical solutions involving implementation, testing, validation, documentation, monitoring, investigations, and reporting. Extract, analyze, and validate large datasets from various data sources using tools such as Python, PySpark, SQL, and Hadoop to support analytics implementations and operational activities. Perform model scoring, result validation, impact analysis, score investigations, and periodic model monitoring to ensure accuracy and operational stability. Develop and support automation solutions, AI-driven tools, and operational efficiency initiatives to streamline analytical processes and reduce manual effort. Utilize custom-built frameworks and platforms for analytics implementations, validations, monitoring, reporting, and delivery activities. <li style="list-style-type: disc; text-align: justify;"

At Rockstar Games, we create world-class entertainment experiences. Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry. Rockstar is on the lookout for a Technical Research Analyst to support the intake, documentation, and coordination of software and SaaS product updates. You’ll partner with stakeholders across the business to gather requirements, keep requests moving, and ensure decisions and action items are clearly captured. This is a full-time, in-office position based out of Rockstar’s unique game development studio in Oakville, ON. WHAT WE DO The Rockstar Games Systems Engineering Team delivers global IT systems infrastructure to the development teams. We maintain our infrastructure to the highest standard, with an emphasis on preventative actions rather than reactive. Our team constantly reviews our processes with the aim of automating wherever possible. RESPONSIBILITIES Research requested third party software and other tools and provide concise summaries for a variety of stakeholders. Coordinate intake for software and emerging technology tool requests by collecting required details, clarifying incomplete submissions, and preparing concise summaries. Partner with cross-functional teams (e.g., business stakeholders, IT, security, and governance) to understand business needs, track requests, route questions, capture feedback, and escalate risks or blockers. Support recurring review meetings by reporting on research, capturing feedback, documenting decisions, and maintaining action items (owners and due dates). Maintain vendor communications to ensure product features align with expectations and cost models, while staying informed on new feature releases Maintain an inventory of commonly used tools and identify pote

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Customer Experience runs on data — but right now, that data lives in too many places, speaks too many languages, and reaches the wrong people too late. This role exists to fix that. As Harvey's first Support Operations Data Analyst, you'll own the analytics function for the Customer Experience org. You'll build and maintain the dashboards, reports, and feedback loops that tell us whether we're hitting our north stars — cSAT, TTR, QA scores, escalation rates — and surface the signal underneath the numbers so we can act on it. You'll sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with Customer Experience leadership and Harvey's central data team to ensure the org is equipped with the right instrumentation as we scale

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Customer Experience runs on data — but right now, that data lives in too many places, speaks too many languages, and reaches the wrong people too late. This role exists to fix that. As Harvey's first Support Operations Data Analyst, you'll own the analytics function for the Customer Experience org. You'll build and maintain the dashboards, reports, and feedback loops that tell us whether we're hitting our north stars — cSAT, TTR, QA scores, escalation rates — and surface the signal underneath the numbers so we can act on it. You'll sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with Customer Experience leadership and Harvey's central data team to ensure the org is equipped with the right instrumentation as we scale

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Customer Experience runs on data — but right now, that data lives in too many places, speaks too many languages, and reaches the wrong people too late. This role exists to fix that. As Harvey's first Support Operations Data Analyst, you'll own the analytics function for the Customer Experience org. You'll build and maintain the dashboards, reports, and feedback loops that tell us whether we're hitting our north stars — cSAT, TTR, QA scores, escalation rates — and surface the signal underneath the numbers so we can act on it. You'll sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with Customer Experience leadership and Harvey's central data team to ensure the org is equipped with the right instrumentation as we scale