Support Experience Guide Jobs

Role Summary We are looking for an junior or intermediate-level IT Support Engineer to provide general IT support for our global corporate environment. This role will support employees with day-to-day technical issues, Windows/macOS laptop setup, local admin, software access, Microsoft 365 support, Office Wi-Fi, badge and surveillant camera system and basic network troubleshooting, Windows365 Cloud PC support, and IT operational tasks. The ideal candidate should have basic troubleshooting skills, good customer service mindset, and experience supporting users in a corporate IT environment. This role is suitable for someone who has moved beyond basic helpdesk support and can independently handle common IT issues, escalations, documentation, and operational follow-up. Key Responsibilities Provide Tier 1/Tier 2 IT support for Windows/macOS devices, peripherals, Microsoft 365 applications, browsers, VPN, Wi-Fi, and conference room AV. Troubleshoot hardware, software, operating system, connectivity, and access-related issues for onsite and remote employees. Support employee onboarding and offboarding , including laptop setup, account/access provisioning, first-day IT support, equipment recovery, and access removal. Manage user accounts and application access, including password resets, MFA, shared mailboxes, distribution lists, group memberships, and SaaS applications. Maintain IT hardware and asset inventory , coordinate device shipping, replacements, repairs, warranty claims, and keep asset records up to date. Manage IT incidents and service requests through the ticketing system, ensuring timely resolution within SLAs and proper documentation and escalation. Provide basic network and office IT support , including Wi-Fi, VPN, conference room systems, and coordination with network/infrastructure teams or vendors when required. Create and maintain IT documentation, including troubleshooting guides, onboarding/offboarding checklists, asset procedures, and knowledge base art

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Safety and Customer Care (SCC) team at Lyft manages over 1.7 million monthly human and AI interactions and serves as Lyft's primary direct touchpoint with riders and drivers. We handle critical infrastructure that powers both human associates and AI agents to make riders and drivers feel safe and comfortable while riding or driving with Lyft, transforming every support interaction into a moment of genuine connection. As a Data Scientist working on Causal Inference in SCC, you'll partner with a strong team of engineers, product managers, designers, and operations leaders to deliver a personalized and exceptional experience for Lyft customers, using rigorous causal inference to guide the highest-stakes decisions we make. We're looking for a motivated and talented Data Scientist with deep causal inference expertise to join the SCC Data Science team. You'll partner closely with the area's tech lead on high-impact work spanning AI-powered support products, differentiated service, and operations optimization. The ideal candidate brings sharp applied inference intuition, a bias toward impact, and the ability to cut through ambiguity in complex problem spaces. You'll work on projects like: Design rigorous experiments and quasi-experiments to measure the causal impact of SCC product and AI-agent launches, and drive data-informed launch decisions. Build causal ML models to optimize concession budget allocation, targeting the right support credit, to the right rider or driver, at the right moment to maximize trust and business impact. Quantify the long-term effects of support-experience changes on rider and driver retention, and uncover heterogeneous treatment effects across our community. Deliver strategic insights on quality–cost tradeoffs, empowering leadership to balance service quality, coverage,

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. Gong is investing in a world-class Premium Support experience, and the Technical Account Specialist (TAS) team is a core extension of that mission. This is not your typical support role. TASs are technical experts with the customer acumen and systems thinking needed to guide customers — Premium and non-Premium alike — through complex, high-impact technical scenarios. Unlike a traditional TAM, this role is pooled and temporary rather than dedicated — but the impact is just as strategic. You'll work across customers, products, and functions to deliver technical insights, provide consultative best-practice guidance, and act as the connective tissue between Gong's customers and our Product and R&D teams. WHAT YOU'LL DO Serve as a technical advisor for both Premium and non-Premium customers, delivering consultative best-practice guidance on product cap

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As the Stripe user base and global footprint grow dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand the Stripe portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. We strive to deliver frictionless experiences for all of our users, whether they are an independent business, startup, SMB, or enterprise, and our mission is to provide all Stripe users with the best support experience possible. What you'll do You'll recruit, manage, and develop a group of Marketing Operations Associates and team leads that are focused on delivering repeatable, measurable programs and campaigns targeted on spend optimization, producing highly qualified leads, improving the customer experience, and increasing retention. You'll lead the team supporting the Stripe Marketing Operations and are comfortable jumping in to perform production duties, especially in times of need. You'll cultivate the happiness of your team members while guiding them to excel, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals and using metrics to efficiently measure and guide team performance in pursuit of those goals. You'll have a strong operations mindset, move quickly, and be passionate about d

Coder builds enterprise software that keeps developers in flow. As a Senior Customer Support Engineer, you will help customers solve complex technical issues, get unstuck faster, and build with confidence. You will work closely with Product, Customer Success, and Enterprise Account Managers to resolve urgent issues, improve support workflows, and turn customer feedback into better product experiences. This is a highly visible role on a growing team, with direct impact on how customers experience Coder. What you’ll do here Reproduce and debug customer issues using existing tools, test environments, or custom reproduction setups Solve incoming technical support requests in a timely manner, including urgent, high-severity cases Communicate clearly and tactfully with customers throughout the support lifecycle Gather context, provide diagnostic steps, share resolution guidance, and follow up after issues are resolved Identify and communicate product usage trends, bugs, and feature requests Collaborate with Enterprise Account Managers to schedule, coordinate, and lead customer debugging calls Document customer activity in accordance with internal and external security standards Guide and mentor new team members on support processes and procedures Contribute to product documentation, customer knowledge base articles, and best practice guides Improve support processes, tools, and workflows in collaboration with the broader team Participate in a periodic on-call rotation for production-down issues What we’re looking for 5+ years of customer support engineering experience, or a comparable customer-facing technical role, preferably with critical software products 5+ years of experience supporting enterprise customers 2+ years of experience diagnosing production network connectivity and performance issues Strong problem-solving, analytical, and troubleshooting skills Clear, thoughtful communication skills, both verbal and written Experience with Terraform Experience with major

Coder builds enterprise software that keeps developers in flow. As a Senior Customer Support Engineer, you will help customers solve complex technical issues, get unstuck faster, and build with confidence. You will work closely with Product, Customer Success, and Enterprise Account Managers to resolve urgent issues, improve support workflows, and turn customer feedback into better product experiences. This is a highly visible role on a growing team, with direct impact on how customers experience Coder. What you’ll do here Reproduce and debug customer issues using existing tools, test environments, or custom reproduction setups Solve incoming technical support requests in a timely manner, including urgent, high-severity cases Communicate clearly and tactfully with customers throughout the support lifecycle Gather context, provide diagnostic steps, share resolution guidance, and follow up after issues are resolved Identify and communicate product usage trends, bugs, and feature requests Collaborate with Enterprise Account Managers to schedule, coordinate, and lead customer debugging calls Document customer activity in accordance with internal and external security standards Guide and mentor new team members on support processes and procedures Contribute to product documentation, customer knowledge base articles, and best practice guides Improve support processes, tools, and workflows in collaboration with the broader team Participate in a periodic on-call rotation for production-down issues What we’re looking for Based in the US West Coast timezone 5+ years of customer support engineering experience, or a comparable customer-facing technical role, preferably with critical software products 5+ years of experience supporting enterprise customers 2+ years of experience diagnosing production network connectivity and performance issues Strong problem-solving, analytical, and troubleshooting skills Clear, thoughtful communication skills, both verbal and written Experience w

The Applications Development Intermediate Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to contribute to applications systems analysis and programming activities. Responsibilities: Utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analyzing/interpreting code Consult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems Apply fundamental knowledge of programming languages for design specifications. Analyze applications to identify vulnerabilities and security issues, as well as conduct testing and debugging Serve as advisor or coach to new or lower level analysts Identify problems, analyze information, and make evaluative judgements to recommend and implement solutions Resolve issues by identifying and selecting solutions through the applications of acquired technical experience and guided by precedents Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing an

Opportunity Overview: We’re looking for a detail-oriented, proactive People Operations Partner to join our growing team in India and support the employee experience across the full employee lifecycle at Cohere Health. In this role, you’ll help deliver smooth, compliant, and employee-friendly HR processes from onboarding through exit, while building strong relationships with employees, managers, and cross-functional partners.At Cohere, People Operations is about creating a great employee experience through simple, reliable, and scalable processes. You’ll work closely with a collaborative team and contribute to the continued improvement of HR operations, employee support, and process documentation. The role is ideal for someone who brings strong execution skills, empathy, and a curiosity to learn and improve. What you’ll do Onboarding and employee experience Support end-to-end onboarding for new hires, from pre-boarding to post-joining follow-up. Coordinate with hiring managers, IT, payroll, and other stakeholders to ensure a smooth joining experience. Conduct or support new hire orientation sessions and ensure completion of required documentation. Maintain accurate employee records and onboarding trackers. Help improve onboarding checklists, templates, and employee communications. Benefits administration Support employee benefits processes by coordinating with internal teams and external vendors. Assist with annual enrollment and renewal activities. Respond to employee queries related to benefits, wellness, and related policies. Help maintain accurate benefits data and flag discrepancies for resolution. Leave management Manage leave administration support for statutory and company leave policies. Guide employees on leave processes and documentation in line with Indian labor law and company policy. Coordinate with employees, managers, payroll, and external partners for leave processing. Maintain accurate leave records and support return-to-work coordination. Assist wi

About LastPass LastPass delivers Secure Access Essentials, helping individuals and organizations manage and protect access to AI, applications, and credentials straight from the browser. Trusted by more than 100,000 businesses and millions of users worldwide, LastPass blends strong security with everyday simplicity. From discovering unapproved AI and applications to reducing login friction and securing credentials across the business, LastPass delivers on its mission to give everyone seamless access to everything they need to work, move fast, and stay protected as their environments evolve. Curious about our products? Visit our website and try it free! We welcome new ideas, support your growth, and recognize your value, if this aligns with what you are looking for in your next career move, Join Us! Interested in joining LastPass but don’t see the right role available? No problem. Join our Talent Community to stay connected — we’ll reach out when opportunities that match your skills and interests open up. At LastPass, we hire across a wide range of roles — technical, creative, strategic, and everything in between. Here’s a glimpse of where you might make your mark: 🔐 Building Secure, Seamless Products Engineers, product managers, designers, and architects collaborate to deliver reliable, user-friendly solutions at scale. Whether it's core development, platform architecture, or intuitive UX, these teams shape how individuals and organizations experience digital security every day. 📊 Empowering Data-Driven Growth From data science to business systems and automation, we leverage data and technology to drive smarter decisions across the company. These teams power internal platforms, connect tools, and help us scale with speed, efficiency, and confidence. 🛠 Delivering Customer Success at Scale We’re committed to helping users succeed with LastPass. From global support to digital success programs, our Customer Experience teams guide users through onboarding

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Team The Global Partnerships team lies at the heart of Twitch. Our team is dedicated to serving streamers in our Twitch Partner Program from around the world. Our partner managers are custodians of meaningful and enduring relationships with our Partners. Our operations managers lead the execution and efficiency of critical processes used to support the Partner experience. Our program managers design and implement initiatives that acknowledge and enable Partner success. Collectively, we shape and evolve the Partner Program with meticulous care. Every decision is guided by the diverse needs of our streamers, who are the essence of Twitch’s success. About the Role Twitch is looking for a knowledgeable Partnerships Associate to identify, evaluate and develop high-potential creators on Twitch. As the ideal candidate, you are fascinated by creator communities and stay on the cutting edge of creator and influencer trends. You enjoy spotting talent early, understanding what makes creators successful, and helping them build long-term careers on Twitch. In this role, you'll work across two complementary creator pipelines. First, you'll manage Twitch's inbound creator program, identifying creators who are gaining momentum on Twitch and helping them develop into long-term partners. Second, you'll proactiv

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Team The Global Partnerships team lies at the heart of Twitch. Our team is dedicated to serving streamers in our Twitch Partner Program from around the world. Our partner managers are custodians of meaningful and enduring relationships with our Partners. Our operations managers lead the execution and efficiency of critical processes used to support the Partner experience. Our program managers design and implement initiatives that acknowledge and enable Partner success. Collectively, we shape and evolve the Partner Program with meticulous care. Every decision is guided by the diverse needs of our streamers, who are the essence of Twitch’s success. About the Role Twitch is looking for a knowledgeable Partnerships Associate to identify, evaluate and develop high-potential creators on Twitch. As the ideal candidate, you are fascinated by creator communities and stay on the cutting edge of creator and influencer trends. You enjoy spotting talent early, understanding what makes creators successful, and helping them build long-term careers on Twitch. In this role, you'll work across two complementary creator pipelines. First, you'll manage Twitch's inbound creator program, identifying creators who are gaining momentum on Twitch and helping them develop into long-term partners. Second, you'll proactiv

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Team The Global Partnerships team lies at the heart of Twitch. Our team is dedicated to serving streamers in our Twitch Partner Program from around the world. Our partner managers are custodians of meaningful and enduring relationships with our Partners. Our operations managers lead the execution and efficiency of critical processes used to support the Partner experience. Our program managers design and implement initiatives that acknowledge and enable Partner success. Collectively, we shape and evolve the Partner Program with meticulous care. Every decision is guided by the diverse needs of our streamers, who are the essence of Twitch's success. About the Role We are looking for a Senior Manager, Content & Partnerships to lead Twitch's content acquisition and strategic partnership efforts in Brazil, our largest and most dynamic market in Latin America. This role owns the end-to-end partnership lifecycle in Brazil: from identifying and signing high-value creators, media companies, and brands, to managing ongoing relationships that drive platform growth, viewer engagement, and revenue. Brazil's creator ecosystem is uniquely vibrant, Portuguese-language, culturally distinct, and rapidly evolving across gaming, esports, music, and live entertainment verticals. The right candidate will combine deep

Due to the nature of the projects and specific client security clearance, this role requires the successful candidate to be a Singapore Citizen or Singapore PR. The most impactful digital products in the market today are the direct result of a seamless blend of business strategy, design and technology. Orchestrating this behind-the-scenes integration is a Product Manager, who prioritizes the customer experience from vision to execution and, together with their team, guides all workstreams toward a common vision and plan for delivery. Lead Product Managers are trusted advisors to senior stakeholders and are responsible for understanding their needs, driving commercial results and supporting them on their journey to providing more successful customer experiences. Job responsibilities You will cultivate meaningful relationships with client stakeholders, bridging technical and business worlds while developing a deep understanding of a client's strategy, structure and business model. Drive the overall product development lifecycle and continuously deliver undeniable value to our clients. Create the go-to-market strategy, ensuring operational readiness to support the product experience. Through collaboration with your product team and client stakeholders, build a shared product vision and roadmap and execute on it. Frame and run rapid experiments to test new business ideas. You will define key metrics of success and use data to inform your decisions. Track industry trends and the competitive landscape, undertake formative research, perform data analysis and generate insights to inform the product strategy and target market segment. Own the product backlog while constantly evolving and prioritizing it based on user research, data and the latest changes in the market and the business. Ensure ongoing buy-in and support from stakeholders and bring in external research to validate. Contribute to the growth and impact of our evolving business by taking an active part in recruit

Ultrasound Sonographer (MSK & Pain Management) – Weekend Contract Location: South West England Contract Type: Weekend locum (ad-hoc weekends) Start: Ongoing – weekends only Role Overview We are currently recruiting an experienced Ultrasound Sonographer to support a weekend-only service across sites in the South West . The role is focused on musculoskeletal (MSK) ultrasound and pain management , supporting clinics with diagnostic imaging and interventional work. This is a flexible contract — not every weekend is required — and availability will be coordinated as part of a rota. Key Responsibilities Performing MSK ultrasound examinations Supporting pain management clinics Experience with ultrasound-guided injections or interventions is highly desirable Ensuring high clinical standards and patient care Working collaboratively with clinicians and wider MDT Requirements HCPC-registered Sonographer (or equivalent) Strong experience in MSK ultrasound Pain management / interventional ultrasound experience preferred Ability to work independently in a clinic setting Weekend availability (ad-hoc / rota-based) Rates & Payments Day rate: £ 80 0+ per day (depending on experience) Payment method: Umbrella / PAYE Flexible commitment — no requirement to cover every weekend

Job Title: Diabetes Specialist Podiatrist Banding: Band 6 Location: Wexham Park Hospital Start Date: ASAP Duration: 3 months with option to extend Hourly Rate: £25-28 per hour Working Hours: 2 days per week (must include Thursday) Job Overview Pulse is currently seeking an experienced Band 6 Diabetes Specialist Podiatrist to join the team in Slough. This is an excellent opportunity for a skilled podiatrist with specialist diabetes experience to support the delivery of high-quality foot care services for patients with diabetes and complex lower limb conditions. The successful candidate will work as part of a multidisciplinary team, providing specialist assessment, treatment, and ongoing management for patients at risk of diabetic foot complications. Key Responsibilities Deliver specialist podiatry services for patients with diabetes and high-risk foot conditions Assess, diagnose, and manage complex diabetic foot problems Develop and implement individualised treatment plans to improve patient outcomes Provide preventative care, patient education, and self-management advice Work collaboratively with the multidisciplinary team to ensure coordinated patient care Maintain accurate clinical records and adhere to local and national clinical guidelines Contribute to service improvement initiatives and clinical governance activities Qualifications and Experience HCPC registered Podiatrist Experience working with patients with diabetes and high-risk foot conditions Strong clinical assessment and treatment skills within diabetic foot care Ability to work autonomously and manage a specialist caseload Excellent communication and multidisciplinary teamworking skills Previous NHS experience within a podiatry service is desirable Why Choose Pulse? From the moment you register with Pulse, our focus is entirely on you. Our specialist recruitment consultants understand your profession and are committed to finding the right opportunities to match your skills