Support Experience Guide Jobs

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. This role serves as the connector for customer success with responsibilities to onboard/offboard agencies, ensuring they are using the self-service tools for easier support, and coordinating our systems to match when our customers change. In addition this team will assist with backoffice tasks as needed that can include agency document requests and troubleshooting questions regarding agency commissions. How You’ll Do It Resolve customer emails requests (cases) with accuracy and timeliness: Provide specific assistance related to agency commission questions and common issues, such as account updates and financial information. Manage final resolution for specific document requests that generate from other teams. Assist customers with technical issues & pursue long-term internal solutions when possible: Assist customers with technical issues, working with Engineering to represent and troubleshoot the immediate issue while also identifying broader trends and opportunities to leadership. Ensure technical success for agencies: Support new agency partner setup that can include CRM and portal configurations, as well as reverse engineering for offboarding steps. Assist with the set of tasks to change business relationships across agencies (consolidation or restructure). Manage headcount process ensuring data alignment, accurate job descriptions, and process continuity. General customer support: Assist other teams with similar customer case and phone support as needed . The Right Stuff Educational Background: High school diploma or equ

We take play seriously. We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime. At Wizards of the Coast, we connect people around the world through play and imagination. From our genre-defining games like Magic: The Gathering® and Dungeons & Dragons® to our growing multiverse, we continue to innovate and build new ways to foster friendship and connection. That’s where you come in! We are seeking a Game Support Representative (Product Replacement) who loves our products and is passionate about customer service! They will represent our brands by interacting directly with our customers as well as processing and shipping products to consumers. This frontline role is currently located at our headquarters in Renton, Washington and requires onsite work 3 days per week, currently Tuesday - Thursday. What You’ll Do as a Game Support Representative: Provide excellent customer service via email through our CRM. Leverage public-facing communications about products we release, and products released via partners. Identify customer concerns and validate customer requests for replacement product while improving customer sentiment after a poor product experience. Process orders for shipping, both domestic and international. Use the tools and guides provided to find, fix, and tackle problems — and know when it’s time to raise an issue to the next level. What You’ll Bring: Customer Service: 2+ years experience working in customer service. Accustomed to working in a fast-paced environment with a sophisticated understanding of customer service principles, skills, processes and techniques. Ability to craft clear, custome

About the Team The Senior Support Engineering team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. We think from an automation-first mindset and leverage the latest in AI to scale our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and help shape the future of Technical Support in the age of AI. About the Role We’re looking for a Support Engineering Manager to build and guide a high-performing team of experienced Senior Support Engineers with backgrounds in software engineering, site reliability engineering, and systems architecture. These engineers are trusted to operate with autonomy, tackle deeply technical challenges, and serve as the final escalation point before Engineering. In this role, you'll lead a team focused on deep problem-solving, proactive reliability work, and customer-specific troubleshooting. You’ll drive the design and operations of OpenAI’s incident management processes, including tooling, automations, and training, and ensure they are scalable and resilient. You’ll also oversee strategic customer workload monitoring, alerting, and a 24x7 rotation to ensure high-priority issues are caught early and handled with urgency. You’ll collaborate closely with Product, Engineering, Technical Success, and field teams to improve the supportability of our products, reduce operational burden, and shape the future of AI-driven technical support. Your team will own incident response playbooks, build internal automations, and serve as technical stewards for our most strategic accounts. This is an opportunity to define what world-class technical support looks like in the

As an infrastructure support engineer, your daily responsibilities are integral to ensuring technical excellence and operational efficiency, particularly in cloud environments. Your contribution as a first responder extends to automating day-to-day operations, responding to and escalating production incidents, and assisting development teams in incident resolution. Entry-level consultants jumpstart their careers with our First Year Experience program: A year-long program that starts with Thoughtworks University, an immersive three-week training, plus monthly sessions dedicated to specific topics. And it’s important to call out that we consider tech talent from all walks of life. Whether you’re a computer science major with less than one year of professional experience, a coding boot camp graduate or a career changer who is working toward becoming a support engineer, you have the opportunity to grow in our community of passionate technologists. Job responsibilities Help with finding the root cause of incidents (RCA) and prepare reports to explain what happened and how to prevent it in the future. Assist in communicating with clients about incidents, answering their questions and explaining how issues are being resolved. Work alongside developers and service reliability engineers to improve the reliability of services by writing code for infrastructure and observability. Collaborate with development teams to document responses to different types of incidents and create runbooks (guides for handling common issues). Monitor how products and services are performing based on key performance indicators (KPIs) set by the business and take action when things go off track. Learn, digest and subsequently apply the latest technology thinking from our Technology Radar to solve client problems. Job qualifications Technical Skills You have less than one year of professional experience in technology. You’re eager to learn new technical skills and concepts. You’re curious about moni

Location Details: Remote Romania Shift: This role requires availability to work shifts scheduled between Monday and Friday, D epartment hours from 9:00 AM to 11:00 PM Remote: This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. What you'll get to do... Handle a high volume of inbound calls by actively listening to customers, understanding their requirements, troubleshooting technical issues, and recommending appropriate solutions Carefully guide customers through their first steps in the online world, identifying from our great product range the solutions that will help them grow their business; everything from a new domain to our fantastic website design product Develop and maintain a comprehensive and current understanding of products, services, prices and promotions, as a basis for identifying customer value and potential sales Communicate with confidence, understanding and conviction, aiming to build rapport and sell company products and services that satisfy known customer needs Balance your drive and motivation in meeting the essential needs of customers and achieving your individual targets - and in the process, increase your earnings potential Respond to technical inquiries from customers through various channels (phone, email, chat) Meet metrics that could include but are not limited to Availability, Net Promoter Score, and New Sales Per Day Flex with customer demand, by seamlessly pivoting to support outbound sales efforts when needed Your experience should include... 2+ years’ sales experience with a track record of exceeding targets 2+ years’ experience in a

We’re here for one reason and one reason only – to cure cancer. Every moment is dedicated to developing treatments and every action moves us one step closer to our goal. We’ve made incredible scientific breakthroughs and our pioneering personalized CAR T-cell therapies have changed the paradigm. But we're not finished yet. Join Kite, as we make even bigger advances in cancer therapies, and help shape where our business and medical science goes next. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Kite and help create more tomorrows. Job Description The Director, Facilities and Equipment Quality Strategy and Technical Oversight, provides global Quality leadership for GMP facilities, utilities, and equipment across the company network. In collaboration with Facilities and Engineering, this role supports the definition of enterprise policies, standards, and strategies that ensure infrastructure and assets remain compliant, reliable, and fit for intended use throughout their lifecycle. The Director provides independent Quality oversight and approval, guides risk-based decisions, advances organizational capability, drives harmonization and continuous improvement, and partners with site and global functions to deliver consistent quality and regulatory outcomes. Strategic Quality Oversight of Facilities and Equipment: Collaborate with Facil

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary This is a remote work from home role anywhere in the US with virtual training. American Health Holding, Inc (AHH) is a medical management company that is a division within Aetna/CVS Health. Founded in 1993, AHH is URAC accredited in Case Management, Disease Management and Utilization Management. AHH delivers flexible medical management services that support cost-effective quality care for members. Key Responsibilities This position consists of working intensely as a telephonic case manager with patients and their care team for fully and/or self-insured clients. Application and/or interpretation of applicable criteria and clinical guidelines, standardized care management plans, polices, procedures and regulatory standards while assessing benefits and/or member’s needs to ensure appropriate administration of benefits. Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact care planning and resolution of member issues. Assessments utilize information from various sources to address all conditions including co-morbid and multiple diagnoses that impact functionality. Consults with supervisor and others in overcoming barriers in meeting goals and objectives, presents cases at

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role The IT Operations team keeps Anthropic running. We want every employee to do their best work without friction. We're hiring an IT Support Engineer who pairs strong technical skills with a service mindset and good judgment. Anthropic is growing fast, and IT needs to keep pace. That means onboarding at scale, automating repetitive work (including with Claude), and improving the day-to-day employee experience. You'll handle support across our mostly macOS environment and help with the operational work that lets us scale. You'll work closely with IT Engineering and Security, with room to grow into more technical infrastructure work over time. This isn't a scripted support role. You'll have real ownership, use your judgment to improve our processes, and grow with the team as we scale. Key responsibilities Triage and resolve issues across hardware, software, networking, and accounts, mostly through our ticketing system, plus Slack and in-person Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian) Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs) Handle escalations that need cross-team coordination Join an on-call rotation for urgent issues outside business hours Provide hands-on support for user technology, AV systems, conference rooms, and printers Communicate clearly with users at every technical level Write and maintain internal documentation, including runbooks, how-to guides, and knowledge base ar

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary As a Customer Service Representative on the Commissions Phone Team, you play a critical role in supporting Aetna's agent community by serving as a trusted resource for commission-related inquiries and agent support. You will assist agents through phone, email, and written correspondence, providing accurate information, researching concerns, and resolving issues related to commissions, statements, payments, and agent records. In this role, you will engage with agents to understand their needs, educate them on commission processes and policies, and guide them through available tools and resources. Inquiries are often complex and may require independent research, critical thinking, and collaboration with internal business partners to ensure timely and accurate resolution. You will build strong relationships with agents, field sales teams, and internal departments while delivering exceptional customer service and a positive agent experience. Success in this role requires strong communication skills, attention to detail, problem-solving abilities, and the capacity to navigate multiple systems in a fast-paced environment. Our department has a strong history of growth and fosters a supportive, collaborative, and positive work culture. If you have a strong work ethic, a customer-focused mindset, and a desire to learn and grow, we invite you to join our team and help supp

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health. firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI. We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun. We named our company firsthand because we believe that lived, or “firsthand,” experience is invaluable for gaining trust and building meaningful relationships. While we are listing this role externally as Peer Recovery Specialist—a widely recognized term—internally we refer to this important role as firsthand Guide (fG), or a Core Guide. In our peer-led model, fGs play a critical role in outreach and engagement, supporting individuals living with SMI to achieve and maintain both behavioral and physical wellness. Trust is at the heart of everything we do, and fGs are uniquely empowered to connect with people who have disengaged from—or never accessed—the services and supports that can improve their quality of life. This role carries the expertise of a Peer Recovery Specialist, but with our distinctive approach and mission woven into every interaction. The Core Guide partners closely with other members of the firsthand Care Team to drive whole health w

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role The IT Operations team keeps Anthropic running. We want every employee to do their best work without friction. We're hiring an IT Support Engineer who pairs strong technical skills with a service mindset and good judgment. Anthropic is growing fast, and IT needs to keep pace. That means onboarding at scale, automating repetitive work (including with Claude), and improving the day-to-day employee experience. You'll handle support across our mostly macOS environment and help with the operational work that lets us scale. You'll work closely with IT Engineering and Security, with room to grow into more technical infrastructure work over time. This isn't a scripted support role. You'll have real ownership, use your judgment to improve our processes, and grow with the team as we scale. Key responsibilities Triage and resolve issues across hardware, software, networking, and accounts, mostly through our ticketing system, plus Slack and in-person Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian) Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs) Handle escalations that need cross-team coordination Join an on-call rotation for urgent issues outside business hours Provide hands-on support for user technology, AV systems, conference rooms, and printers Communicate clearly with users at every technical level Write and maintain internal documentation, including runbooks, how-to guides, and knowledge base ar

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. The Fab Support Documentation Specialist plays a crucial role in our Engineering department. This position is responsible for developing, maintaining, standardizing, and improving technical documentation that supports Fab Support operations. You will collaborate closely with Equipment Engineers, Maintenance Technicians, Workforce Development, and Safety teams to ensure operational documentation aligns with our ambitious business objectives. Responsibilities: Author, edit, and maintain equipment maintenance procedures, work instructions, and operational documentation. Build and standardize Preventive Maintenance (PM) and Corrective Maintenance (CM) procedures. Develop troubleshooting guides, decision trees, and recovery procedures. Manage documentation throughout its lifecycle, ensuring compliance and supporting audit readiness. Translate complex technical information into clear, structured documentation for technician and engineering audiences, and create visual work instructions using annotated photographs, diagrams, process flows, and other technical illustrations. Collaborate with various teams to capture technical knowledge and validate procedures. Lead documentation governance and compliance through its lifecycle. Minimum Qualifications: Bachelor's degree in Engineering, Science, Technical preferred, or a similar, with at least 1 year of related experience. An Associates degree combined

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health. firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI. We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun. We named our company firsthand because we believe that lived, or “firsthand,” experience is invaluable for gaining trust and building meaningful relationships. Because of that, we have many Peer Recovery Specialists / Case Managers that play a critical role in both outreach and long term engagement, supporting individuals living with SMI to achieve and maintain both behavioral and physical wellness. Internally, we refer to this important role as a firsthand Guide (fG). Some of our individuals will benefit from a higher intensity level of care than others, and to support those individuals, we have another Peer Recovery Specialist / Case Manager role: our RISE Population Guides ( RISE guides). Our RISE Guides will focus uniquely on supporting our individuals who need the highest level of care we provide at firsthand, often engaging and supporting them multiple times a week (or a day!). This is a role that will be performed in Community, working a

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. The Solutions Experience Engineer is a high impact role focused on world class demo engineering and automation, helping others see the real business outcomes Gong can drive. This role owns the design, build, and continuous improvement of persona based demo environments, sandboxes, and the automated tooling that keeps them running at scale. Externally, the role also extends outward to support our partners and Go-To-Market teams with demo assets and technical depth. You'll sit at the center of how Gong's platform story gets told, giving you visibility into nearly every function that drives it and a direct line of sight into how Gong positions and sells its platform. RESPONSIBILITIES Design, build, and document demo solutions and workflows that demonstrate clear business outcomes across buyer personas. Partner with Product and Engineering to integrate ne

About the Team Employee Tech & Experience (ETX) helps people at OpenAI do their most ambitious work. Across Helpdesk, Executive Support, Systems Operations, Logistics and AV, we make technology simple, reliable and secure. Employee needs guide what we build, improve and choose to eliminate. About the Role Reporting to the Head of Global IT, you’ll lead ETX globally, building on the team’s capabilities and customer-zero work to continually advance the employee experience. You’ll shape ETX’s strategy, investment priorities and operating model in partnership with leadership across the company, turning new capabilities into measurable amplification. You’ll develop leaders and strengthen teams where people feel valued, own meaningful work and enjoy working together. This role is based at our San Francisco headquarters and requires an in-office presence. In this role, you will: Lead the next stage of ETX’s global growth across Helpdesk, SysOps, Logistics and AV, with a shared strategy and accountability for employee outcomes. Continually elevate the employee experience through research and design, directing investment to simplify entire user journeys, remove unnecessary effort and amplify what employees can accomplish. Accelerate ETX’s agent-led and customer-zero work as capabilities advance: continually challenge which workflows need to exist, extend what agents can own end to end and evolve the operating model to deliver measurable amplification. Develop leaders who earn trust, grow others and sustain an environment where people feel valued, take pride in their work and enjoy working together. Give people meaningful ownership and opportunities to stretch and grow, with clear priorities and sustainable workloads. Scale global services to support company growth, with clear commitments to reliability, security, responsiveness, and effective controls. Measure performance through employee effort, service quality, and time to resolution. Shape priorities and investment wi