Support Experience Guide Jobs

About the role We’re looking for a Manager, Applied AI Architect to lead a team of Applied AI Architects. In this role, you’ll combine technical leadership, customer engagement, and team development to deliver exceptional customer experiences from pre-sales discovery and solution evaluation through deployment and adoption, driving real business impact. You’ll guide your team through complex customer challenges, help them navigate ambiguity, and ensure solutions are grounded in both strong technical thinking and clear business value. You’ll also partner closely with Sales, Deployment, Product, Engineering, and Research to create a seamless end-to-end customer journey. This role is open in our San Francisco or New York office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Develop and communicate a clear strategic vision for the Applied AI Architect team, ensuring alignment with the company's overarching goals and the evolving needs of our customers. Guide and support a multifaceted team throughout the customer lifecycle, from pre-sales discovery and evaluation through deployment and adoption, ensuring clear technical account plans, measurable customer outcomes, and scalable systems and processes. Act as a trusted escalation point for key customers within your sales segment, helping to address complex technical challenges and ensuring clear communication with executive-level stakeholders. Advocate for the innovative and effective application of our AI technologies across various sectors, positioning the company as a leader in the industry. Ensure your team remains accountable for technical progress and customer outcomes, coordinating specialist support and establishing clear ownership with delivery teams for implementation execution. You’ll thrive in this role if you: Bring 8+ years of experience in technical customer-facing roles, building and managing C-level technical and busines

Position Overview: The Temporary Lab Support Associate plays a vital role in supporting fast-paced Research and Development (R&D) and large-scale development laboratories. As part of the Laboratory Operations team, this role ensures the laboratory operates safely, efficiently, and without interruption to enable ongoing scientific advancements. The ideal candidate is a proactive, detail-oriented professional who thrives in dynamic environments and actively anticipates laboratory needs. Key Responsibilities: Inventory & Procurement Management: Manage the end-to-end lifecycle of laboratory supplies, including the procurement, receiving, auditing, and restocking of consumables, reagents, high-value assets, and safety supplies. Prepare and aliquot critical reagents as needed while maintaining optimal inventory levels to ensure uninterrupted laboratory operations. Operational & Logistics Support: Monitor and manage the daily laboratory ticketing queue, fulfilling diverse requests from research personnel in a timely manner. Manage facility package flow, including receiving, breaking down, sorting, and transporting pallets and incoming shipments across buildings. EHS & Safety Compliance: Conduct routine lab safety walkthroughs and inspections to ensure strict adherence to Environmental Health & Safety (EHS) guidelines and Good Laboratory Practices (GLP). Set up, monitor, and handle satellite waste streams, including biohazardous and hazardous chemical waste disposal. Cross-Functional Collaboration & Upkeep: Partner closely with EHS, R&D, and cross-functional teams to maintain open communication and smooth workflows. Organize and facilitate routine lab cleanup events to promote a safe, clean, and structured environment. Additional Duties: Perform other related tasks, duties, or special projects as assigned by the supervisor or laboratory management to support operational needs. Qualifications & Experience : Educatio

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Growth Finance team partners with Robinhood’s Growth and Marketing organizations to guide investment decisions and help drive efficient, sustainable customer and asset growth. We provide financial and strategic insights across customer acquisition, marketing, promotions, and product-led growth initiatives, with a focus on growing Net Funded Accounts, Net Deposits, and Gold subscribers. As a Finance & Strategy Senior Analyst, Growth & Marketing, you will be a key Finance partner to the Growth and Marketing organizations, combining financial modeling, analytics, and business judgment to inform investment decisions. You will independently own high-impact analyses and leadership reporting, while helping modernize and scale Finance processes through automation and AI. This role is based in our Menlo Park, CA, New York, NY or Chicago, IL offices, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you’ll do Own key Growt

About the Team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Ads Solutions team partners closely with advertisers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user trust and platform integrity. About the Role We’re looking for a Customer Success Manager to support advertisers in India on onboarding, launching, and growing on OpenAI’s advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform. This role sits at the intersection of relationship management, strategy, and execution. You’ll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience. This role is based in our Mumbai office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Own relationships with a portfolio of advertising partners, serving as their primary point of contact. Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products. Analyze campaign performance and provide clear, actionable recommendations to improve outcomes. Identify opportunities to expand partnerships through increased product adoption and incremental investment. Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value. Surface advertiser feedback and insights to inform product improvements and long-term strategy. Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem. You might thrive in this role if you: Have

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity: Flexport is looking for an experienced, full-cycle Recruiter to lead hiring for a portfolio of roles across APAC. You'll partner directly with hiring managers to understand team needs, build strong candidate pipelines, and deliver a great candidate experience from first outreach through offer. This role suits someone with roughly 5 years of recruiting experience who is comfortable owning requisitions end-to-end and operating with a good degree of independence. You will: Manage full-cycle recruiting for assigned roles — intake, sourcing, screening, interview coordination, offer, and close. Partner with hiring managers to define role requirements, build hiring plans, and set realistic timelines. Source active and passive candidates through job boards, LinkedIn Recruiter, employee referrals, and direct outreach. Screen resumes and conduct initial phone/video interviews to assess candidate qualifications and fit. Guide hiring managers and interview panels on structured interviewing and consistent, bias-aware evaluation. Manage candidate communication and experience throughout the process, keeping candidates informed at every stage. Negotiate offers and

About the Team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Sales team partners closely with customers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user trust and platform integrity. About the Role We’re looking for an Account Manager to support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform. This role sits at the intersection of relationship management, strategy, and execution. You’ll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience. This role will be hybrid in Seattle, WA. In this role, you will: Own relationships with a portfolio of advertising partners, serving as their primary point of contact. Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products. Analyze campaign performance and provide clear, actionable recommendations to improve outcomes. Identify opportunities to expand partnerships through increased product adoption and incremental investment. Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value. Surface advertiser feedback and insights to inform product improvements and long-term strategy. Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem. You might thrive in this role if you: Have 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role. Have

About the Team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Sales team partners closely with customers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user trust and platform integrity. About the Role We’re looking for an Account Manager to support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform. This role sits at the intersection of relationship management, strategy, and execution. You’ll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience. This role will be hybrid in San Francisco, CA. In this role, you will: Own relationships with a portfolio of advertising partners, serving as their primary point of contact. Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products. Analyze campaign performance and provide clear, actionable recommendations to improve outcomes. Identify opportunities to expand partnerships through increased product adoption and incremental investment. Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value. Surface advertiser feedback and insights to inform product improvements and long-term strategy. Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem. You might thrive in this role if you: Have 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role

POSITION SUMMARY: Are you ready to make a real impact on people's lives and be a part of a rapidly-growing team? Natera is seeking a Senior Software Engineer to help lead the design, development, and maintenance of our commercial services, a critical backend microservice that powers our business operations. As a senior member of our engineering team, you will play a key role in driving technical excellence in our order processing systems, mentoring other engineers, and helping to positively impact patient outcomes. Join us in our mission to change the way disease is managed, and be a part of a team of dedicated professionals who are passionate about making a difference. Senior Software Engineer - Commercial Services is responsible for leading technical initiatives, mentoring engineers, and driving best practices in the development and maintenance of microservices that handle sales order processing and management. The role requires strong expertise in Java and Spring Boot, working with GraphQL APIs and event-driven architectures in a rapidly changing environment. PRIMARY RESPONSIBILITIES: Lead design and technical implementation decisions and help guide key stakeholders on the team to ensure that design and technical decisions meet a high standard of excellence and ensure robust order processing capabilities Mentor engineers, perform code reviews, and drive adoption of engineering best practices including AI tooling Work closely with Product Managers to gather requirements, walk through the design with stakeholders, and support software all the way from initial ideation to release, operation, and maintenance Lead the design, building, and maintenance of highly available backend systems to support our business applications, order processing, and integration with other services Drive quality initiatives and support QA activities in conjunction with our QA engineering teams QUALIFICATIONS: 7+ years of overall software development experience, with fo

Role Overview Help organizations turn governance, risk, and compliance (GRC) goals into measurable business value. As a Client Success Advisor, you’ll guide key clients in configuring, adopting, and optimizing a GRC platform—strengthening retention, uncovering expansion opportunities, and helping teams work more effectively. You’ll combine GRC expertise, advisory skills, and a strong understanding of client needs to shape practical solutions, improve platform usage, and build lasting partnerships. Your work will influence client outcomes while contributing valuable insights to internal product and go-to-market teams. Here’s a breakdown of what you’ll do (not all of it, just the important stuff) Advise clients on configuring, customizing, and optimizing GRC platform functionality to support their business processes and objectives. Assess client requirements, challenges, and goals, then recommend tailored solutions that deliver measurable value. Partner with clients on governance, risk, and compliance roadmaps, translating priorities into effective platform implementations. Drive adoption across the platform and its modules, identifying engagement risks and helping clients increase usage. Help clients identify and implement practical analytics use cases that improve automation, exception management, and reporting. Collaborate with Product, Customer Success, Support, and Sales teams to improve solutions based on real-world client needs. Monitor regulatory developments, industry trends, and emerging GRC best practices to provide proactive, trusted advice. These are the essentials you’ll need to get an interview 5–7 years of experience in a client-facing role within audit, risk, compliance, or a related GRC environment. Strong knowledge of GRC concepts, regulations, industry standards, and software platforms. Experience translating audit, risk, compliance, or business questi

Job Details: Job Description: We are looking for a PERC Runset Development Engineer to develop and Validate PERC (Programmable Electrical Rule Checker) rule decks. The role involves working closely with PDK Team and foundry to implement PERC and ensure design compliance. Key Responsibilities: • Rule Development: Develop, validate, and maintain complex PERC rule decks to identify electrical reliability violations (e.g., ESD paths, current density, voltage stress, and floating gates). • Multi-Tool Integration: Develop and optimize verification flows across multiple EDA environments, ensuring consistency in results between Calibre PERC( preferred), Cadence Pegasus, and Synopsys tools. • Cross-Functional Collaboration: Work closely with Device Physicists, Process Integration Engineers, and Analog Designers to translate reliability requirements into programmable rules. • Debug and Analysis: Provide expert-level support to design teams in debugging PERC violations, distinguishing between true reliability risks and tool-induced false positives. • Automation: Develop scripts (Python, SKILL, Tcl, or Perl) to automate the execution, reporting, and tracking of reliability checks across different design versions. • Documentation: Maintain detailed documentation of reliability check-sets and create guidelines for designers to implement correct-by-construction layouts. Qualifications: Required Skills: • Experience with PERC rule development (preferably using Calibre PERC). • Knowledge of ESD, latch-up and reliability verification. • Familiarity with SVRF, TVF, Python or Tcl scripting. • Strong debugging and problem-solving skills. • Knowledge of Linux and scripting (Python/Shell/Tcl) is desirable. • Experience with advanced technology nodes is an advantage. • Team player and be able to work with globa

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join The Quality Engineering team helps Airbnb build high-quality software efficiently. We enable Airbnb engineers to build highly testable systems by building and using tools leveraging AI. We own and continuously improve product test cases, automation coverage, test automation tools, environments, frameworks. We navigate Airbnb’s massive codebase identifying weak spots, and help design and implement testable fault-tolerant systems. The Difference You Will Make Help Airbnb leverage AI to redefine and accelerate Quality Engineering As an Automation Engineer, you will help us meet this challenge by building and maintaining automation coverage for features and releases. You will work directly with the product engineering team to develop and maintain our test tools, write and test product code, participate in design reviews to architect testable systems, and guide designs and code to enhance modularity and testability. You are eager to understand complex systems top to bottom and thrive working across technologies and codebases. In addition, you excel at working through ambiguity, concept validation, and implementing best-in-class solutions. As a global company, our mission is to develop and maintain the necessary quality engineering processes that scale to meet the needs of both our external customers and internal teams. We strive to ensure that our product and support workflows deliver a seamless experience for guests, hosts, and support agents. A Typical Day Build, maintain, and effectively utilize automated tests, collaborate closely with engineering teams to ensure robust test cov

About the Team The Adoption, Innovation, and Transformation team within OpenAI for Government helps government organizations turn OpenAI products into durable capabilities and measurable mission impact. We work alongside public servants to move from initial exploration to confident, responsible, organization-wide use of AI. Our work combines hands-on enablement, adoption strategy, deployment support, community, content, and practical transformation tailored to government missions and operating environments. By translating the potential of OpenAI’s technology into better individual workflows, stronger teams, and improved public services, we help government customers deepen adoption, build lasting organizational capability, and spend more time on mission. About the Role The Enablement Lead, Government is a specialist role focused on delivering high-impact enablement and adoption services across OpenAI’s product suite. This role is responsible for designing and delivering experiences that support repeatable adoption frameworks, drive sustained activation, expand the breadth and depth of usage, and produce measurable value for government organizations. This role sits at the intersection of enablement, education, adoption, community, content, and customer experience. It blends strong product fluency, instructional design, customer advisory, and a deep understanding of public service. You will lead live workshops, deliver enablement programs, and design adoption interventions for audiences ranging from front-line public servants and technical practitioners to senior government leaders. You will be a trusted guide to government customers, helping them learn, share, teach, celebrate successes, and use AI confidently in their day-to-day work. You will help organizations understand not only what OpenAI’s products can do, but how to apply them safely and effectively while respecting their missions, operating environments, workforce needs, and responsibilities to the public. Su

We are looking for Performance Marketing Specialists to join our team of high-performing paid marketing experts and strengthen our digital advertising efforts. If you thrive on running and scaling Facebook and Instagram campaigns, enjoy working with content, copy, and design teams, and know how to turn data into growth, we’d love to connect. This role is open to candidates with 4 to 8 years of experience. The scope will flex as Specialist or Manager depending on your expertise and leadership readiness. What you’ll do ✨ • Collaborate with marketing teammates across paid ads, content, copy, and design to launch and optimize campaigns on Facebook and Instagram • Guide campaign strategy, manage budgets effectively, and maximize ROI • Track and analyze performance metrics like CTR, CPC, CPM, ROAS, and CPA, and act on insights • Run structured A/B tests on creatives, copy, audiences, and landing pages • Stay current with platform updates, new ad formats, and targeting features • For more experienced candidates, help shape scaling strategy and support peer development What we’re looking for 📊 • 4 to 8 years of hands-on experience managing campaigns in Meta Ads Manager (Facebook, Instagram) • Proven ability to manage budgets and deliver ROI at scale • Metrics-driven, analytical and team-player, able to communicate insights clearly • Experience with Google Ads, YouTube Ads, or LinkedIn Ads is a plus • Familiarity with landing page tools, analytics platforms, or marketing automation a bonus About WIN 🌍 WIN Home Inspection is the #1 ranked residential inspection services company in the United States. We are the fastest-growing brand in our industry, powered by proprietary technology and highly scalable solutions designed to manage and support explosive growth. Recognized as the most innovative residential services company in the US, WIN is redefining how residential services are delivered at scale. Why join us 🚀 • Work with a full-stack marketing team that includes s

About the team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Sales team partners closely with customers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user trust and platform integrity. About the role We’re looking for an Account Manager to support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform. This role sits at the intersection of relationship management, strategy, and execution. You’ll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience. In this role, you will: Own relationships with a portfolio of advertising partners, serving as their primary point of contact. Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products. Analyze campaign performance and provide clear, actionable recommendations to improve outcomes. Identify opportunities to expand partnerships through increased product adoption and incremental investment. Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value. Surface advertiser feedback and insights to inform product improvements and long-term strategy. Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem. You might thrive in this role if you: Has 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role. Has experience managing advertiser or agency r

Who we are Lab37 Robotics , is a technology company focused on the development and deployment of robots designed specifically for direct-to-customer food production. Our mission is to revolutionize the food industry by creating innovative robotic solutions that enhance efficiency, quality, and customer satisfaction. We are passionate about pushing the boundaries of technology to deliver cutting-edge products that meet the evolving needs of our clients. About the role Own Lab37's training products and learning management system. The role is responsible for both the platform and the content that helps kitchen staff, field-service technicians, and support teams use Lab37 systems safely and effectively. The PM drives the product development from discovery through launch and continuous improvement. What you’ll do Own the training and LMS roadmap: Set the product vision, priorities, and release plan for Lab37 training and learning management products. Develop build-versus-buy and platform integration recommendations for this product area. Author and maintain product artifacts: Create PRDs, user stories, learner and administrator workflows, acceptance criteria, and success metrics across all roles and workflows Lead user research and discovery: Study how kitchen, service, and support teams learn and work. Turn those insights into clear product and curriculum requirements. Own content creation and quality: Set the content plan and guide technical writers and other creators. Approve final materials and remain accountable for their accuracy and effectiveness. Keep learning aligned with product updates : Partner with the Robotics, Culinary, Fleet and Customer Support PMs so training reflects product changes and field issues. Contribute to shared decisions without owning their roadmaps. Deliver the LMS end to end: Take the product from definition through pilot and rollout. Work with engineering and operations to deliver a reliable learner experience. Measur