Support Manager Jobs

Cohorts: June (yearly) | Function: Multiple, apply once and tell us where you want to build About us Tamara is Saudi Arabia's first FinTech unicorn, on a mission to help people own their dreams by building the most customer-centric financial super app in the world. There's no playbook for that; our Tamarians are writing it as we go, and we believe potential should be stretched early. The Flagship Builders Program is our gateway for brilliant minds ready to kick-start their careers. Whether you're a recent graduate or early in your career with up to two years of experience, this is where you'll do real meaningful work, alongside some of the most ambitious people in the region. This year, we’re keeping things simple: one application gets you into the running for any area you’re interested in. Just share a bit about yourself, highlight what you’re great at, and tell us which teams get you excited. We want you to work on what you’re passionate about, so we’ll look at your interests to match you with a role where you can jump in and start building. Where You Could Build Product: Get hands-on with how a fintech unicorn builds products people actually love. You'll support Product Managers in shaping features used by millions of shoppers, drawing on data and customer insight to explore areas for improvement, conceptualise new products, and dive into a wide range of financial services, from personal banking to brand new fintech solutions. Engineering: Write code that ships. As part of our engineering team, you'll work alongside senior engineers on live projects, from feature builds to system improvements, gaining mentorship and real production experience from day one. Design: Help design the experiences behind a product millions of people trust with their money. You'll contribute to real flows and interfaces, working closely with Product and Engineering to build seamless fintech solutions. You will dive directly into uncovering user needs, mapping out core user journey

Cohorts: January & June (Yearly) | Function: Multiple, apply once and tell us where you want to build About us: Tamara is Saudi Arabia's first FinTech unicorn, on a mission to help people own their dreams by building the most customer-centric financial super app in the world. There's no playbook for that; our Tamarians are writing it as we go, and we believe potential should be stretched early. The Internship Program is built for students who don't want to sit on the sidelines. Our internships welcome undergraduate and postgraduate students alike (Master's, MBA, or PhD), and if you're hungry to apply what you've learned in a fast-moving, high-performance environment, this is where you begin. We treat our interns and co-ops as future builders, because in many ways, they already are. This year, we're keeping things simple: one application gets you into the running for any area you're interested in. Just share a bit about yourself, highlight what you're great at, and tell us which teams get you excited. We want you to work on what you're passionate about, so we'll look at your interests to match you with a role where you can jump in and start building. Where You Could Build: Product : Get hands-on with how a fintech unicorn builds products people actually love. You'll support Product Managers in shaping features used by millions of shoppers, drawing on data and customer insight to explore areas for improvement, conceptualise new products, and dive into a wide range of financial services, from personal banking to brand new fintech solutions. Engineering: Write code that ships. As part of our engineering team, you'll work alongside senior engineers on live projects, from feature builds to system improvements, gaining mentorship and real production experience from day one. Design: Help design the experiences behind a product millions of people trust with their money. You'll contribute to real flows and interfaces, working closely with Product and Engineeri

About Mach Industries Founded in 2023, Mach Industries is a rapidly growing defense technology company focused on developing next-generation autonomous defense platforms. At the core of our mission is the commitment to delivering scalable, decentralized defense systems that enhance the strategic capabilities of the United States and its allies. With a workforce of approximately 350 employees, we operate with startup agility and ambition. Our vision is to redefine the future of warfare through cutting-edge manufacturing, innovation at speed, and unwavering focus on national security. We are dedicated to solving the next generation of warfare with lethal systems that deter kinetic conflict and protect global security. The Role Responsible for setting up, checking, and correcting operational and experimental electrical, mechanical and fluid systems while adhering to pre-established guidelines and engineering specifications. Assists engineers in the fabrication, maintenance, and testing of systems and system components. May lead and direct the work of others. Performs a variety of tasks in conjunction with system and component testing, as well as tasks coincident to facility maintenance. Performs fabrication and manufacturing functions with precise attention to detail. Other duties may be assigned. Key Responsibilities Supports all technical aspects of engineering fabrication and testing. Maintains, inspects, and recommends upkeep of physical facility plant. Performs technician function in support of engineering projects and testing objectives. Support project managers or engineers in accomplishing technical and programmatic functions as assigned. Perform to completion specific projects assigned by the project manager or engineering staff. Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor. Comply and follow all procedures within the company security policy. Required Qualifications High sch

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. What You’ll Be Doing Lead a team of Legal Response agents day-to-day: assign and triage incoming law enforcement requests, monitor SLA and quality performance, and step in on complex or time-sensitive cases. Coach and develop team members, conduct regular 1:1s, and flag performance or capacity issues to your Manager. Act as first-line escalation point for law enforcement requests and internal stakeholder queries (Legal, Compliance, Risk, Customer Service ), resolving what you can and escalating what you can't with clear context. Maintain and enforce SOPs for handling law enforcement and regulatory requests; surface process gaps or inefficiencies to your Manager with a recommended fix. Own team-level metrics and reporting: SLA adherence, backlog aging, error rate, and volume trends — using the team's data and reporting tools directly. Serve as subject matter expert on law enforcement request handling for your team and adjacent functions. Maintain working knowledge of company products sufficient to communicate credibly with external stakeholders (law enforcement, legal representatives). Support your Manager on process improvements, projects, and cross-team initiatives as needed. Day-to-Day Responsibilities Ensuring daily operations run smoothly; escalate inci

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As an important part of the People Team, People Operations ensures that every Roblox employee has a great experience. This includes defining and driving core HR business programs, capturing comprehensive employment data, providing resources that detail HR practices and resolving employees' specific HR questions as they arise. We pride ourselves on achieving operational excellence across every service we provide and achieve this standard by optimizing HR business processes, guaranteeing HR data integrity, and using that information to inform down-stream processes and data-driven insights. You will report to the Director, People Business Operations. Role is based at Roblox HQs in San Mateo, CA. #LI-Hybrid You will: Support Roblox managers and employees, inclusive of responding to their general process and policy questions and providing guidance on how to navigate specific employee situations Assist managers with handling and resolving employee performance cases, accommodation requests and employee-impacting reorganizations Own elements of HR service delivery and drive operational excellence through effective teamwork, robust data analysis and optimal process design Build strong cross function

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As an important part of the People Team, People Operations ensures that every Roblox employee has a great experience. This includes defining and driving core HR business programs, capturing comprehensive employment data, providing resources that detail HR practices and resolving employees' specific HR questions as they arise. We pride ourselves on achieving operational excellence across every service we provide and achieve this standard by optimizing HR business processes, guaranteeing HR data integrity, and using that information to inform down-stream processes and data-driven insights. You will report to the Director, People Business Operations. Role is based at Roblox HQs in San Mateo, CA. #LI-Hybrid You will: Support Roblox managers and employees, inclusive of responding to their general process and policy questions and providing guidance on how to navigate specific employee situations Assist managers with handling and resolving employee performance cases, accommodation requests and employee-impacting reorganizations Own elements of HR service delivery and drive operational excellence through effective teamwork, robust data analysis and optimal process design Build strong cross function

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox’s Safety Operations - Moderation Product Support team is dedicated to protecting our users and developers from individuals who want to cause harm on our platform, within the online gaming environment. The Moderation Operations team are subject matter experts for content safety policies, and apply their knowledge to empower moderation scale across the Roblox platform. This is a critical team for our users, developers, and creators! The Moderation Escalation Specialist role will focus on three key areas: improving the service Roblox provides for the internal safety escalation process, serving as an authoritative subject matter expert when high-impact users and developers are moderated, and providing policy teams with exceptional data sets of trustworthy labels so that Roblox safety policy can be developed effectively. Please note: This role may review graphic, controversial, and sometimes offensive content in line with Roblox’s policies. This role will also require some on-call or shift support. This role will report to the Moderation Product Support team manager. You will: Act as Policy SME and own high-visibility safety escalations end-to-end, analyzing and assessing cont

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Support Technologies builds the products, platforms, and capabilities behind Stripe’s support experiences. The team helps users resolve issues quickly, supports internal teams, and creates reusable technology that improves support across Stripe. This role focuses on the complex support needs of Platforms and Connect. Platforms, connected accounts, and their customers each have different relationships with Stripe, access levels, and responsibilities. Resolving an issue often requires understanding who owns the account, which permissions apply, how products are configured, and which party should provide support. The team is building the foundations for more contextual support across this multi-party ecosystem. A key part of the work is improving Stripe’s customer-facing AI agent so it can understand these relationships, handle complex cases, and provide accurate, personalized resolutions at scale. What you’ll do As a Product Manager for Support Experience, you will be responsible for improving the outcomes of Stripe’s user-facing AI agent that holds 100k+ conversations per week. You’ll be at the forefront of applied AI, solving problems for businesses and consumers, and redefining what great can look like. You’ll directly build agent capabilities to solve real-world user problems. That means getting hands-on with prompts, evals, skills, tools and the machinery that lets you introspect and identify opportunities within

The purpose of this role is to support the GHX Customer Support model by managing the local Customer Support team for the relevant markets in Europe or UK according to GHX customer standards. The Manager Customer Support supports and manages the team in all operational day-to-day business activities. This role partners with other GHX departments, Customer Care teams and customers to facilitate issue resolution and to advance the support processes and operations in order to drive our customer satisfaction and experience. The role has a direct impact on the overall GHX Customer Experience in supporting customers in handling their supply chain. Key duties: This position is responsible for, but not limited to the following duties: Manage and lead the local Customer Support team, supporting them in understanding and managing customer’s expectations by investigating, analysing and solving customer issues Performs employee performance evaluations, and develop employees by coaching, training, and mentoring Provide management visibility to work progress and risks associated with operational excellence, customer satisfaction and profitability. This includes monitoring, and reporting on tracking tools, scorecards, project status etc. of the team and escalating to management when necessary Ensure the team implements efficient, predictable and repeatable methodologies and best practices Conduct capacity and workforce planning and analysis to ensure optimal staff planning levels against a centralized schedule and provide proactive visibility into potential bottlenecks Explore and drive business improvements to ensure efficient work streams Communicate and align with all stakeholders (other Customer Operation departments, Sales, Support, and Product Management teams) to manage customer risks and issues, and manage any escalations and related solutions with these stakeholders to ensure customer satisfaction Set-up Key Performance Indicators (KPIs) & Strategic Initiatives

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Support Programs team is responsible for creating and executing strategies to optimize our users’ experience not only with Support, but with how they experience our Products. Stripe handles over a million support cases per year, and the Support Programs team ensures we address the highest strategic priorities to address problem areas and opportunities to provide an excellent customer experience. What you’ll do As a Strategic Program Manager for Support, you will drive strategic initiatives to improve our users’ experience and our efficiency and effectiveness to serve them. Your focus areas will span user-facing lines of business such as Support, Product, and internally-focused lines of business. You will collaborate closely with Support leadership and other cross-functional leaders to inform decision-making and help shape the direction of our highest priority support initiatives, and will play a crucial role in ensuring that the team is equipped with the resources and tools necessary to deliver exceptional support. Some example strategic programs include: driving the joint Support-Product strategy and operating model, improving the end-to-end experience of priority user groups (such as large platforms, AI start-ups, and Enterprises), and paid support value delivery. If you thrive on owning an expansive and complex topic area, teasing out the highest-impact work to tackle, rallying cross-functional support, and executing against multi

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft's Customer Care Operations organization manages over 1.7 million monthly customer interactions and serves as the company's primary direct touchpoint with riders, drivers, and businesses — spanning frontline support across multiple customer segments, a global BPO workforce, and the central functions that enable them to operate at scale. The Senior Manager of Support Excellence owns the enablement infrastructure that determines whether Lyft's support operation can scale efficiently, react nimbly, and maintain high standards: Knowledge Management, Quality, Learning & Performance, and Tooling Enablement. This is not a role for someone who wants to maintain and optimize — it's a role for someone who wants to reimagine. The right person brings a bold, integrated vision for how these functions work together with Operations, Product, and Technology to improve customer outcomes and accelerate Lyft's evolution into an AI-native, human-enhanced support organization. They will set the direction, hold the bar, and move at the pace the environment demands — with the industry expertise to know what "great" looks like and the conviction to pursue it. Reporting to the Director of Business Planning & Central Operations, this role leads a team of 4-6 direct reports and 40-50 indirects, each owning a distinct function on the team team. Responsibilities: Vision & Strategy Define and own an ambitious, integrated vision for how Knowledge Management, Quality, Learning & Performance, and Tooling Enablement work together — not as separate functions, but as a unified enablement system that improves customer outcomes and advances Lyft's AI-native support evolution. Expand active AI fluency to every function in the portfolio — from how knowledge is structured for AI retrieval, to how quality signals feed mod

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft's Customer Care Operations organization manages over 1.7 million monthly customer interactions and serves as the company's primary direct touchpoint with riders, drivers, and businesses — spanning frontline support across multiple customer segments, a global BPO workforce, and the central functions that enable them to operate at scale. The Senior Manager of Support Excellence owns the enablement infrastructure that determines whether Lyft's support operation can scale efficiently, react nimbly, and maintain high standards: Knowledge Management, Quality, Learning & Performance, and Tooling Enablement. This is not a role for someone who wants to maintain and optimize — it's a role for someone who wants to reimagine. The right person brings a bold, integrated vision for how these functions work together with Operations, Product, and Technology to improve customer outcomes and accelerate Lyft's evolution into an AI-native, human-enhanced support organization. They will set the direction, hold the bar, and move at the pace the environment demands — with the industry expertise to know what "great" looks like and the conviction to pursue it. Reporting to the Director of Business Planning & Central Operations, this role leads a team of 4-6 direct reports and 40-50 indirects, each owning a distinct function on the team team. Responsibilities: Vision & Strategy Define and own an ambitious, integrated vision for how Knowledge Management, Quality, Learning & Performance, and Tooling Enablement work together — not as separate functions, but as a unified enablement system that improves customer outcomes and advances Lyft's AI-native support evolution. Expand active AI fluency to every function in the portfolio — from how knowledge is structured for AI retrieval, to how quality signals feed mod

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Support Experience group develops and applies technology at all points of the user support journey to solve customer problems at scale, keeping millions of businesses running and unlocking growth across Stripe’s product suite. What you’ll do The rise of AI agents has fundamentally changed how users interact with Stripe, with a supermajority of conversations with Stripe now occurring via AI across various surfaces including third-party platforms. These conversations now blend planning, building, configuration, and troubleshooting. As a Product Manager for Support Experience, you will be responsible for building the platform that enables Stripe’s user-facing AI agent to solve problems across the Stripe product suite. You’ll develop rapid AI-powered feedback loops that enable product teams across Stripe to continuously improve the conversational experience of their users and build the infrastructure to enable powerful and flexible conversational experiences to run in diverse properties such as Stripe’s merchant dashboard, consumer apps, and experiences mediated by third-party agents. You’ll be at the forefront of applied AI, solving problems for businesses and consumers, and redefining what great can look like. Responsibilities Create the home for product teams to safely build out, understand and improve their conversational experiences. Build feedback loops from conversations through improvement recommendations to generating ev

Who we are Lab37 Robotics , is a technology company focused on the development and deployment of robots designed specifically for direct-to-customer food production. Our mission is to revolutionize the food industry by creating innovative robotic solutions that enhance efficiency, quality, and customer satisfaction. We are passionate about pushing the boundaries of technology to deliver cutting-edge products that meet the evolving needs of our clients. About the role Own the vision, strategy, and detailed product requirements for systems that enable Lab37 to support customers and field-deployed operations at scale. Translate customer, support-agent, and operational insights into a prioritized roadmap spanning self-service, automation, human workflows, case management, triage, and escalation. What you’ll do Own and refine a multi-year customer support systems roadmap: Ground priorities in customer research, support data, operational needs, and Lab37's strategic goals. Design a scalable, tiered support model: Define experiences and handoffs across self-service, automated resolution, frontline support, specialists, and Engineering or Field Service escalation. Build intelligent intake, triage, and routing: Establish the issue taxonomy, severity model, ownership rules, and escalation paths across robotics, KDS, Otter, and related integrations. Create automated and human-assisted support experiences: Deliver knowledge tools, guided diagnostics, agent assistance, and playbooks that recommend next steps and preserve context through every handoff. Connect support workflows to system context: Bring telemetry, logs, configurations, order and integration status, and customer history into the tools used to diagnose and resolve issues. Lead discovery and maintain product artifacts: Author PRDs, service blueprints, user stories, acceptance criteria, and success metrics informed by customers, operators, support agents, and field teams. Define, monitor, and anal

The job purpose of a Cluster Manager - CS is to manage and enhance customer service quality by overseeing customer complaint handling, satisfaction surveys, and compliance with CAPA. The role also involves developing team members, utilizing digital tools for customer feedback, and ensuring accurate documentation and reporting. Source: Adani Group | Job ID: 40300