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Support Operations Lead Jobs

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At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Senior Manager, Marketing Operations and Strategy is responsible for ensuring marketing efforts are efficient, data-driven, and aligned with business goals through process optimization, technology management, and strategic planning. Key duties include managing budget and org health, leading org-wide annual planning process, managing quarterly reporting (QBRs), overseeing campaign execution and budget, and providing overall operations support to the marketing leadership team. Responsibilities: Strategic planning: Developing and implementing marketing strategies and plans to achieve business objectives, improve brand awareness, and build customer loyalty. Technology management: Evaluating, implementing, and managing the marketing technology stack (e.g., CRM, marketing automation platforms, CMS) and ensuring the team can effectively use these tools. Process optimization: Designing, streamlining, and refining marketing processes to improve productivity, efficiency, and cross-team collaboration. Budget management: Developing, managing, and monitoring the marketing budget, including tracking budget vs forecast, and providing financial reports to management in partnership with Finance. Data analysis and reporting: Working with Analytics to analyze marketing campaign performance data, generating reports for stakeholders, and providing data-driven insights and recommendations for improvement. Collaboration: Acting as a liaison between marketing and other departments to ensure alignment on goals and efforts. Building rapport with the Chief of Staff community and working with on cross-company initiatives and planning. Team support: Training and supporting marketing staff, and providing internal support and training on marketing platforms. Experience: 7+ years of experience in operations or

artificial intelligenceproject managementfinance
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At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Senior Manager, Marketing Operations and Strategy is responsible for ensuring marketing efforts are efficient, data-driven, and aligned with business goals through process optimization, technology management, and strategic planning. Key duties include managing budget and org health, leading org-wide annual planning process, managing quarterly reporting (QBRs), overseeing campaign execution and budget, and providing overall operations support to the marketing leadership team. Responsibilities: Strategic planning: Developing and implementing marketing strategies and plans to achieve business objectives, improve brand awareness, and build customer loyalty. Technology management: Evaluating, implementing, and managing the marketing technology stack (e.g., CRM, marketing automation platforms, CMS) and ensuring the team can effectively use these tools. Process optimization: Designing, streamlining, and refining marketing processes to improve productivity, efficiency, and cross-team collaboration. Budget management: Developing, managing, and monitoring the marketing budget, including tracking budget vs forecast, and providing financial reports to management in partnership with Finance. Data analysis and reporting: Working with Analytics to analyze marketing campaign performance data, generating reports for stakeholders, and providing data-driven insights and recommendations for improvement. Collaboration: Acting as a liaison between marketing and other departments to ensure alignment on goals and efforts. Building rapport with the Chief of Staff community and working with on cross-company initiatives and planning. Team support: Training and supporting marketing staff, and providing internal support and training on marketing platforms. Experience: 7+ years of experience in operations or

project managementfinanceCRM
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At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Senior Manager, Marketing Operations and Strategy is responsible for ensuring marketing efforts are efficient, data-driven, and aligned with business goals through process optimization, technology management, and strategic planning. Key duties include managing budget and org health, leading org-wide annual planning process, managing quarterly reporting (QBRs), overseeing campaign execution and budget, and providing overall operations support to the marketing leadership team. Responsibilities: Strategic planning: Developing and implementing marketing strategies and plans to achieve business objectives, improve brand awareness, and build customer loyalty. Technology management: Evaluating, implementing, and managing the marketing technology stack (e.g., CRM, marketing automation platforms, CMS) and ensuring the team can effectively use these tools. Process optimization: Designing, streamlining, and refining marketing processes to improve productivity, efficiency, and cross-team collaboration. Budget management: Developing, managing, and monitoring the marketing budget, including tracking budget vs forecast, and providing financial reports to management in partnership with Finance. Data analysis and reporting: Working with Analytics to analyze marketing campaign performance data, generating reports for stakeholders, and providing data-driven insights and recommendations for improvement. Collaboration: Acting as a liaison between marketing and other departments to ensure alignment on goals and efforts. Building rapport with the Chief of Staff community and working with on cross-company initiatives and planning. Team support: Training and supporting marketing staff, and providing internal support and training on marketing platforms. Experience: 7+ years of experience in operations or

project managementfinanceCRM
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H
Harvey
📍 New York• Full-time• Remote• $196.2K – $294.2K/yr
1mo ago

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview The Head of Global Recruiting Operations will lead the systems, programs, and processes that power and accelerate recruiting across every function and region. The Recruiting team's mission is to identify, attract, and hire world-class talent, and this role ensures the operational and programmatic infrastructure supports this goal. This position oversees the recruiting operating model end to end: coordination, systems, analytics, programs and enablement that support our hiring teams and ambitions hiring goals, ensuring a coherent model for a global organization. This leader will partner cross functionally and with recruiting leadership to translate hiring plans into consistent, well run execution. It is an exciting opportunity to operationalize talent acquisition at sca

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H
Harvey
📍 San Francisco• Full-time• Remote• $196.2K – $294.2K/yr
1mo ago

Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview The Head of Global Recruiting Operations will lead the systems, programs, and processes that power and accelerate recruiting across every function and region. The Recruiting team's mission is to identify, attract, and hire world-class talent, and this role ensures the operational and programmatic infrastructure supports this goal. This position oversees the recruiting operating model end to end: coordination, systems, analytics, programs and enablement that support our hiring teams and ambitions hiring goals, ensuring a coherent model for a global organization. This leader will partner cross functionally and with recruiting leadership to translate hiring plans into consistent, well run execution. It is an exciting opportunity to operationalize talent acquisition at sca

REMOTEaifinance
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JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: This position leads operations and maintenance activities for critical building systems, managing a high-performing engineering team to ensure maximum infrastructure availability and client satisfaction. The role combines hands-on technical expertise with leadership responsibilities, overseeing both preventive and corrective maintenance programs while maintaining compliance with regulatory requirements and safety standards. Your day-to-day tasks will include: Lead operations and maintenance on assigned shift, monitoring performance and directing service requests with minimal disruption to building operations Operate and monitor critical system equipment including HVAC, UPS systems, generators, chillers, and building management systems Provide technical training and support to shift engineers and maintenance technicians while fostering team development Implement and oversee preventative maintenance programs, including scheduling, task delegation, and parts ordering Process work orders for preventative and corrective maintenance, consulting with staff to identify materials and complete documentation Respond immediately to operationa

artificial intelligenceaiproject management
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JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories. We're seeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution . Whether you want a career that could take you to the top or an exciting new direction, we offer opportunities, support and rewards that will help you stand out, fulfil your potential, and ultimately make your mark on something truly exciting. Role purpose The Workplace, Experience & Operations London Lead is accountable for the integrated delivery of workplace experience and day-to-day operations across the London portfolio . This role leads teams and service partners to de

artificial intelligenceaiswift
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InMobi
📍 New York• $169K – $234K/yr
18 days ago

InMobi (Corporate) InMobi Group is a global technology company shaping the future of agentic commerce and advertising. Through its ecosystem of businesses — including InMobi Advertising and flagship consumer platform Glance — InMobi leverages data, machine learning, and generative AI to help brands reach audiences more precisely and consumers discover products more intuitively. Glance, which is pioneering new models of agentic commerce, is owned and operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of InMobi Pte. Ltd. InMobi Advertising InMobi Advertising, part of global technology company InMobi, is an agentic advertising platform helping brands and merchants achieve their business outcomes. Through its proprietary intelligence, AI-led solutions, and vast consumer reach — including flagship consumer platform Glance — InMobi Advertising delivers the omnichannel performance defining what's next in advertising and commerce. Glance is owned and operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of InMobi Pte. Ltd. To learn more, visit advertising.inmobi.com. Glance Glance is an intelligent shopping agent, redefining the commerce experience. Powered by proprietary agentic intelligence and generative AI, Glance delivers a hyper-personalized consumer experience across mobile and TV — shaping the new era of shopping. Glance is operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of global technology leader InMobi, and is backed by Mithril Capital, Google and Jio Platforms. To learn more, visit glance.com. Overview of the Role: The programmatic demand flowing into InMobi Exchange (IX) runs through a global network of platform partners. In this role, you'll help leadership understand, plan for, and grow that demand. Reporting to the Director, Global Revenue Operations, you'll provide sales operations support to InMobi's global Demand Platform relationships within IX: the business partnerships and integrations with third-party De

machine learningaisalesforce
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I
InMobi
📍 New York• $169K – $234K/yr
21 days ago

InMobi (Corporate) InMobi Group is a global technology company shaping the future of agentic commerce and advertising. Through its ecosystem of businesses — including InMobi Advertising and flagship consumer platform Glance — InMobi leverages data, machine learning, and generative AI to help brands reach audiences more precisely and consumers discover products more intuitively. Glance, which is pioneering new models of agentic commerce, is owned and operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of InMobi Pte. Ltd. InMobi Advertising InMobi Advertising, part of global technology company InMobi, is an agentic advertising platform helping brands and merchants achieve their business outcomes. Through its proprietary intelligence, AI-led solutions, and vast consumer reach — including flagship consumer platform Glance — InMobi Advertising delivers the omnichannel performance defining what's next in advertising and commerce. Glance is owned and operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of InMobi Pte. Ltd. To learn more, visit advertising.inmobi.com. Glance Glance is an intelligent shopping agent, redefining the commerce experience. Powered by proprietary agentic intelligence and generative AI, Glance delivers a hyper-personalized consumer experience across mobile and TV — shaping the new era of shopping. Glance is operated by Glance InMobi Pte. Ltd., a non-consolidated subsidiary of global technology leader InMobi, and is backed by Mithril Capital, Google and Jio Platforms. To learn more, visit glance.com. Overview of the Role: Every strong quarter starts with a plan people believe in. In this role, you'll build that plan for InMobi's North America Demand business. Reporting to the Director – Global Revenue Operations, you'll provide revenue operations support across our programmatic and performance solutions sales teams, as well as our growth management and development teams. You'll own forecasting, territory and quota design,

machine learningaisalesforce
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About the Job: LaunchDarkly is seeking a Senior Director, Revenue Accounting and OTC Operations to lead our global revenue accounting organization. In this role, you will proactively partner with GTM, Legal, Deal Desk and Product to define the strategy and operating model for how we quote and contract, and design policies and systems that support scalable and predictable growth, reduce friction for customers and internal teams, and protect revenue quality. You will be responsible for order management, billings, collections, revenue and commissions accounting, ensuring accurate metrics and financial reporting, and strong internal controls and compliance with U.S. GAAP in recognizing revenue. This role is ideal for a strategic, hands-on revenue accounting leader with a customer-centric mindset, who is comfortable driving change across multiple functions at scale, and combines deep technical revenue accounting expertise with operational leadership, exceptional communication skills, and the ability to influence across an evolving organization. Responsibilities: Lead the global revenue accounting and OTC operation functions and help shape the controllership roadmap in support of company growth and operational maturity Own the accounting for all revenue streams and commissions, including the monthly, quarterly, and annual close process to ensure timely and accurate financial results and metrics reporting Serve as the company's subject matter expert on revenue recognition, providing technical guidance to executive leadership and GTM business partners Collaborate closely with the Data team on metrics reporting (including ARR, NNARR, ACV), and FP&A on forecasting assumptions and other matters affecting revenue accounting Partner closely with GTM, Deal Management, Legal and Product to define contract structures and approval matrix to support a scalable deal process with a balance of strong governance and a practical and business-oriented approach Strengthen the company’s

REMOTEaiaccountingfinance
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C-
CLEAR - Corporate
📍 New York• Full-time• $225K – $275K/yr
1mo ago

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. We’re looking for a strategic and execution-oriented Senior Director, Revenue Operations to lead and scale the operational backbone of our B2B organization. Sitting within B2B Operations, this role will own the strategy, architecture, and optimization of our revenue systems, processes, and analytics across Sales, Customer Success, and Marketing. You will serve as a key partner to B2B leadership, driving operational rigor, scalable infrastructure, and data-driven decision-making to accelerate revenue growth. You will define the roadmap for revenue systems, lead cross-functional initiatives, and build the foundation for long-term scale. What you'll do: Define and execute the B2B Revenue Operations roadmap in alignment with C1 growth objectives Act as a strategic partner to B2B leadership on forecasting, pipeline health, performance metrics, and operational investments. Establish scalable processes that improve conversion, velocity, forecasting accuracy, and revenue predictability at scale. Lead the redesign of Salesforce to support complex B2B sales motions, with hands-on responsibility for system configuration, reports, and dashboards Architect and optimize the full revenue tech stack (Salesforce, Outreach, ZoomInfo, HubSpot, Gong, LinkedIn Sales Navigator, etc.) Maintain data quality (deduplication, enrichment, normalization), build and evolve reporting frameworks, and troubleshoot integration issues across the revenue tech stack when they arise. Create and maintain internal documentation, runbooks, and training materials; support enabl

gitrestai
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About the Team The Industrial Compute team is responsible for building the physical infrastructure that powers OpenAI’s largest-scale AI systems. We design, deploy, and operate next-generation compute infrastructure across a rapidly expanding global footprint, combining OpenAI-owned infrastructure with strategic cloud and infrastructure partners to support frontier AI workloads. As our infrastructure footprint grows, operational excellence across third-party providers becomes increasingly critical. Our team ensures external infrastructure partners consistently deliver the reliability, performance, and operational maturity required to support OpenAI’s rapidly expanding compute environment. About the Role We are seeking a Hardware Technical Program Manager, Infrastructure Partner Operations to lead operational delivery across OpenAI’s third-party infrastructure partners, including major cloud service providers and strategic compute vendors. In this role, you will serve as the primary operational program manager for external infrastructure partners, driving accountability for service delivery, operational readiness, incident management, performance reporting, and continuous operational improvement. You will work closely with partner engineering and operations teams while coordinating internally across Hardware Engineering, Infrastructure Operations, Capacity Planning, Networking, Supply Chain, Deployment, Reliability Engineering, and executive leadership. Success in this role requires someone who understands how hyperscale infrastructure organizations operate, can establish strong operational governance with external partners, and is comfortable driving complex technical programs without direct ownership of the underlying infrastructure. Key Responsibilities Own operational engagement with third-party infrastructure providers, ensuring consistent execution against operational commitments, service-level agreements (SLAs), and performance expectations. Develop operationa

awsazuregcp
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S
1mo ago

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe’s Design organization builds the product and brand experiences that millions of businesses and developers rely on. We’re a cross-functional, global organization of product designers, content designers, design researchers, design systems engineers, motion designers, and design program specialists. Our mission is to make economic infrastructure simple and accessible. Design plays a central role by making complex flows understandable, crafting clear product language, and building consistent systems that scale. The Design Operations team leads Design’s business operations, runs cross-organizational programs, and builds the systems that help teams collaborate and produce high-quality work. Design Program Managers guide complex programs through the design lifecycle and apply design thinking to our operating model. They prototype and iterate on how our team works. We’re looking for a Design Program Manager to partner with the Research team. This full-time role reports to the Head of Design Operations. What you’ll do Responsibilities Lead and build programs for the Research organization. Develop and implement processes and resources that support impactful research and scale the use of user insights across Stripe. Improve our operating model and processes, including automating tasks, improving workflows, and developing repeatable methodologies. Measure the impact of these changes. Prepare researchers to use agentic workflows, including des

artificial intelligenceaiprocurement
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Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: Strategic Finance enables SoFi to develop and execute on its growth strategy by driving financial visibility and accountability, built on strong relationships and grounded in facts. SoFi’s Global Operations is responsible for delivering SoFi’s end-to-end member servicing and operational support across products, including account opening, loan funding, member support, fraud operations, and service readiness. The team partners across business, product, engineering, risk, and vendor organizations to improve the member experience while balancing service quality, operational risk, unit economics, staffing capacity, and expense efficiency. A finance partner supporting Global Operations helps translate these operational drivers into forecasts, budgets, KPI insights, and investment tradeoffs that enable leaders to make disciplined, data-driven decisions. What you’ll do: Facilitate annual, quarterly, and intra-quarter financial forecasting for SoFi’s Operations Function Support the monthly close and budget vs. actuals analysis in partnership with accounting and strategic finance partners to drive clarity and accountability on expense trends for Operations and Business leadership Make decisions on whether the firm should deviate from the forecasted quarterly plan by weighing financial and strategic tr

sqlaiExcel
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A
2mo ago

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role Anthropic's R&D teams depend on a large and fast-growing ecosystem of outside service providers. The biggest and most complex piece of it is Human Data Operations (HDO): vendors that supply the human-generated data, evaluations, and expert feedback our research depends on. Alongside HDO is a growing set of other R&D services, including labs, outsourced and outsourced service providers, and other specialized service partners that our research and special-initiative teams rely on. We are hiring a Strategic Sourcing Business Partner to own the commercial side of this portfolio. Today these vendors have business owners and Procurement Operations support, this role will drive real ownership of the commercial terms end to end including contracts redlines, deployment of contract templates, and the negotiation.. There is significant untapped value in this portfolio (in pricing, in contract terms, and in vendor performance), and this role exists to go get it. The job has four parts: run the contracts (redlining, templates, and renewals). This person will lead the commercial negotiations, partnering with the business to positively influence decision-making and deal structure, and manage vendor performance once the deal is signed. Success means moving fluidly between the deal and the relationship: negotiating strong terms, then executing against them through QBRs, SLA enforcement, and escalations as our needs change. We use Claude as part of our daily workflow and are looking for someone who wants to help define what an AI-native sourcing function looks like, including how AI changes deal-making and vendor management itsel

aifinancelogistics
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