Technical Escalations Engineer Jobs

CSQ127R187 Location: Tokyo, Japan As a Senior Technical Solutions Engineer, you will provide technical support for Databricks Platform related issues and resolve any challenges involving the Databricks unified analytics platform. You will assist customers in their Databricks journey and provide them with the guidance and knowledge that they need to accomplish value and achieve their strategic goals using our products. They will look to you for answers to everything from basic technical questions to complex architectural scenarios spanning across the entire Big Data ecosystem. You will report to the Senior Manager of Technical Solutions. The Impact You Will Have Troubleshoot and resolve complex customer issues related to Databricks platform Provide best practices support for custom-built solutions developed by Databricks customers Deliver suggestions for improving performance in customer-specific environments Assist with issues around third-party integrations with Databricks environment Demonstrate and coordinate with engineering and escalation teams to achieve resolution of customer issues and requests Participate in the creation and maintenance of company documentation and knowledge articles Be a true proponent of customer advocacy Strengthen your AWS/Azure and Databricks platform expertise through learning and internal training programs Participate in weekend and weekday on call rotation What We Look For 4+ years experience designing, building, testing, and maintaining Python/Java/Scala based applications. Expert level knowledge in python is desired . Strong experience with SQL-based database is required. Linux/Unix administration skills. Hands-on experience with AWS, Azure or GCP. Experience with "Distributed Big Data Computing" environment. Technical degree or the equivalent experience. Written and spoken proficiency in both Japanese and English About Databricks Databricks is the Data and AI company. More than 20,000 organizations worldwide — includ

About the Team The Senior Support Engineering team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. We think from an automation-first mindset and leverage the latest in AI to scale our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and help shape the future of Technical Support in the age of AI. About the Role We’re looking for a Support Engineering Manager to build and guide a high-performing team of experienced Senior Support Engineers with backgrounds in software engineering, site reliability engineering, and systems architecture. These engineers are trusted to operate with autonomy, tackle deeply technical challenges, and serve as the final escalation point before Engineering. In this role, you'll lead a team focused on deep problem-solving, proactive reliability work, and customer-specific troubleshooting. You’ll drive the design and operations of OpenAI’s incident management processes, including tooling, automations, and training, and ensure they are scalable and resilient. You’ll also oversee strategic customer workload monitoring, alerting, and a 24x7 rotation to ensure high-priority issues are caught early and handled with urgency. You’ll collaborate closely with Product, Engineering, Technical Success, and field teams to improve the supportability of our products, reduce operational burden, and shape the future of AI-driven technical support. Your team will own incident response playbooks, build internal automations, and serve as technical stewards for our most strategic accounts. This is an opportunity to define what world-class technical support looks like in the

Job Title: Engineering Shift Supervisor Reports To: Chief Engineer Department / Function: Engineering Job Purpose / Summary • The Lead Shift Engineer is a multiskilled engineering professional responsible for leading, coordinating and supervising all engineering activities on their assigned shift within a fast paced FMCG environment. • They provide technical leadership to Shift Engineers, ensure safe and effective maintenance across all plant and packaging machinery, prioritise engineering workload, and act as the first point of escalation for technical issues during the shift. • The role drives engineering reliability, reduces downtime and ensures compliance with safety, food safety and legal requirements while role modelling engineering excellence. Other Information · The job holder is required to do all tasks considered relevant by their line manager · Responsible for Food Safety, Quality and Legality EQUAL OPPORTUNITIES: The Company strives to be an equal opportunities employer. This means that decisions concerning recruitment, promotion, dismissal or any other aspect of employment will be based on the needs of the business and not any assumptions based on sex, race, age, disability, gender reassignment, sexual orientation, married or civil partnership status, pregnancy or maternity, religion or belief. This is an important commitment which all employees are expected to share. Key Accountabilities Shift Leadership & People Responsibilities Day‑to‑day leadership of Shift Engineers, including task allocation, prioritisation and performance during the shift. Coordinate maintenance workload in real‑time based on breakdowns, production needs and planned tasks. Provide technical guidance, coaching and hands‑on support to engineers on shift. Lead shift handovers, ensuring clear communication of ongoing issues, completed work, risks and priorities. Conduct informal skills assessments and support the Engineering Manager with identifying training needs. Role model enginee

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About The Role HP IQ’s System Software team enables on-device experiences to take full advantage of our hardware capabilities.Our team collaborates with internal and external partners to develop unique solutions using cutting edge hardware, sensors, algorithms, and interaction models. If you enjoy solving complex, interdisciplinary problems with a world-class team, we'd love to hear from you! What You Might Do Lead, grow and mentor a high-performing embedded software team in a startup environment Serve as a technical leader and escalation point for complex hardware/software integration issues Communicate technical vision, risks, and progress clearly to cross-functional and executive stakeholders Own system-level strategy, architecture, and technical direction across multiple products Drive execution of low-level driver and framework software development in C and C++ across multiple devices and operating systems Oversee integration between hardware and software, ensuring alignment across cross-functional teams Guide performance, power, and thermal optimization efforts Balance hands-on technical invol

The Technical Support Engineer - Premium Care serves as the initial point of contact for Talkdesk’s platform related issues, accurately capturing incident details, classifying impact and severity, and attempting immediate resolution. Team Specific Duties and Responsibilities: Familiarity with Reporting Applications: Issue Triage & Support, Data Verification, User Management & Access Control, and Incident Escalation Familiarity with Workforce Management (WFM) Applications: Schedule & Roster Support, Configuration & Maintenance, Data Sync & Integration Monitoring, and Ticketing & Troubleshooting Familiarity with Quality Management (QM) Applications: Platform Administration, Recording & Media Troubleshooting, System Health Monitoring, and Access & Role Management Familiarity working with Government (Federal, State, Local), or Education customers Rigorous Ticketing Hygiene SLA Compliance & Tracking Escalation & Ownership Knowledge Base Maintenance Incident Communication Preferred Qualifications: Fluent in English Excellent written and verbal communication skills Previous experience in a client-facing technical role for a product business Strong problem-solving, decision-making, and critical-thinking skills Ability to make sense of something complex and explain it in plain English Professional, courteous and committed to providing amazing customer support Open-minded, positive and keen to learn Great attitude, team player Willing to work flexible hours Keen to mentor and help train junior team members College degree Pay Range (OTE Pay) : $45,073 - $79,497 Other Types of Pay : Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. Health Insurance : Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). Retirement Benefits : 401(k) plan Paid Time Off : Talkdesk offers an

The Technical Support Engineer - Platform Support serves as the initial point of contact for Talkdesk’s platform related issues, accurately capturing incident details, classifying impact and severity, and attempting immediate resolution. Team Specific Duties and Responsibilities: Familiarity with Reporting Applications: Issue Triage & Support, Data Verification, User Management & Access Control, and Incident Escalation Familiarity with Workforce Management (WFM) Applications: Schedule & Roster Support, Configuration & Maintenance, Data Sync & Integration Monitoring, and Ticketing & Troubleshooting Familiarity with Quality Management (QM) Applications: Platform Administration, Recording & Media Troubleshooting, System Health Monitoring, and Access & Role Management Rigorous Ticketing Hygiene SLA Compliance & Tracking Escalation & Ownership Knowledge Base Maintenance Incident Communication Preferred Qualifications: Fluent in English Excellent written and verbal communication skills Previous experience in a client-facing technical role for a product business Strong problem-solving, decision-making, and critical-thinking skills Ability to make sense of something complex and explain it in plain English Professional, courteous and committed to providing amazing customer support Open-minded, positive and keen to learn Great attitude, team player Willing to work flexible hours Keen to mentor and help train junior team members College degree Pay Range (OTE Pay) : $45,073 - $79,497 Other Types of Pay : Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. Health Insurance : Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). Retirement Benefits : 401(k) plan Paid Time Off : Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON As Qualia embarks on its next phase of growth, we are seeking a Technical Support Engineer for our Resware product, which is used by leading companies in the title insurance and settlement services industry. You understand infrastructure, are not afraid of looking at stack traces, logs, or code, and can walk customers through complex issues and provide them with a clear path to resolution. You are driven by providing successful outcomes for our customers, and do not give up easily. The Technical Support Engineer independently owns technical cases from first response through resolution and performs installations, upgrades, and migrations of the Resware platform and associated services. The Engineer will build a deep understanding of the product and its customer environments, make sound judgment calls on priority and escalation, and serve as a trusted technical point of contact for customers and internal teams alike. This function is proactive in nature and is designed to deliver a higher level of partnership with the customer. RESPONSIBILITIES Own technical support cases end to end, from triage through resolution, including those for key accounts, and prioritize a mixed queue of standard and urgent work independently Diagnose Resware application, service, and integration failures from error codes, application and event logs: background task failures, PGP and SFTP transfer e

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Technical Support Engineer 2. About the job This position is needed for you to join the Support team and provide excellent technical support to users of the Email platform. Wearing the customer’s shoes is one of the core values of our company and excellent Support is what our customers have come to expect and love about Twilio. If you are a technically savvy individual who enjoys mentoring and raising the bar, and is also customer-focused with excellent communication skills, keep reading! Responsibilities In this role, you will: Provide product support for a wide range of customer inquiries received via telephone, email, social media and chat. Assess the nature of product or service issues and resolve a variety of complex support problems. Log customer interactions and tag/categorize issues accordingly. Resolve a monthly volume of tickets consistent Be the point of escalation for middle complex is

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Technical Support Engineer 2. About the job This position is needed for you to join the Support team and provide excellent technical support to users of the Email platform. Wearing the customer’s shoes is one of the core values of our company and excellent Support is what our customers have come to expect and love about Twilio. If you are a technically savvy individual who enjoys mentoring and raising the bar, and is also customer-focused with excellent communication skills, keep reading! Responsibilities In this role, you will: Provide product support for a wide range of customer inquiries received via telephone, email, social media and chat. Assess the nature of product or service issues and resolve a variety of complex support problems. Log customer interactions and tag/categorize issues accordingly. Resolve a monthly volume of tickets consistent Be the point of escalation for middle complex is

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Technical Services Engineer (DSE) for Portworx® by Everpure™, you will be the dedicated technical champion for our most strategic, high-value accounts. You will provide a "white-glove" support experience, moving beyond reactive troubleshooting to become a proactive extension of your customers' engineering teams. By mastering the Everpure™ Platform, you will ensure the stability of large-scale Kubernetes deployments across hybrid clouds, bridging the gap between customer success and internal R&D. Your mission is to foster deep technical trust, ensuring that our key partners maximize the reliability and performance of their mission-critical data services. WHAT YOU'LL DO Drive Strategic Customer Success: Serve as the primary technical point of contact for designated accounts, providing proactive monitoring and high-touch engagement to prevent issues before they impact production. Lead Complex Incident Resolution: Take end-to-end ownership of critical incidents in large-scale deployments, performing deep-dive analysis across the full software stack to ensure rapid restoration of services. Accelerate Engineering Innovation: Collaborate directly with escalation and development teams to reproduce complex bugs and analyze system logs, ensuring customer feedback directly influences product reliability and usability. Guide Deployment Lifecycle: Partner with customers through every phase—from pre-sales POCs a

MongoDB is helping define the next era of application development as organizations modernize legacy systems, build AI-native experiences, and power mission critical workloads across cloud, hybrid, and on-premises environments. From MongoDB Atlas, our AI ready developer data platform, to our industry leading server technology and enterprise software offerings, MongoDB provides a flexible and unified software stack that helps customers build faster, scale with confidence, and support a wide range of modern application needs. MongoDB’s standing in the market reflects that momentum: the company continues to be recognized as a leader in cloud database management while also serving organizations that require the performance, flexibility, and control of self-managed deployments. For candidates, that means the opportunity to join a company with strong market relevance, a builder-first culture, and a clear strategic focus on shaping the future of modern, intelligent applications wherever they run. We’re looking to speak to candidates based in Palo Alto, California for our hybrid working model. Life in MongoDB Technical Services As part of the Support organization, you will be directly interfacing with our largest customers and their most difficult problems. There will almost certainly be sweat. But don’t worry – you’ll have time to prepare before you take on your first escalation. The limits of your understanding will constantly be pushed, and you’ll be challenged to grow. Underlying it all is the fuel that drives our team: customer obsession. We keep mission-critical deployments online, recover from high-pressure incidents with grace and humility, become trusted advisors, and work so closely with our customers that they would swear we were part of their team. These are just a few of the things you can expect to do as a Technical Services Engineer: Become well-versed in core aspects of MongoDB Gain deeper expertise in specialized areas of the product Combine technical

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars. SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next. About the Role We’re hiring the first Technical Support Engineering leader in APAC to lead a team of Technical Support Engineers and deliver exceptional support experiences to Cursor users. In this role, you’ll guide the team in engaging directly with users, solving complex technical challenges, and leveraging learnings to build internal automations and optimize support processes. You’ll be at the forefront of ensuring users successfully leverage Cursor, shaping how AI-enhanced developer support operates at scale, and building the systems that make support world-class. Ideal candidates are former support engineers with proven leadership experience, thrive in fast-paced startup environments, are passionate about developer tools, and proactively enhance processes and automation while growing the people around them. What you’ll do Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development. Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution. Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support. Partner with Product and Eng

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Technical Support Engineers (PSEs) are primarily focused on assisting prospects and customers with any technical questions about Datadog. PSEs engage with Datadog’s Premier customers not only via standard technical support channels, but also get involved via cadence calls, business reviews, and side projects. You will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Respond to Premier customer requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform Develop relationships with our Premier customers, working hand-in-hand to understand their specific environment Reproduce customer issues and assist customers implementing 1,000+ Datadog integrations Handle urgent escalation requests that may result in customer-facing troubleshooting calls, and internal or external incident management Build subject matter expertise in many Datadog product areas Autonomously troubleshoot complex and/or high-priority customer issues without guidance Drive product and engineering conversations based on needs, use cases, and problems learned during client interactions Provide mentorship to junior members of the team and serve as their escalation partner Participate in routine health check meetings with Premier customers Build out and improve documentation and knowledge base articles for a variety of technologies Who You Are: Experienced in mul

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? With the advent of AI, the nature of customer support has changed dramatically - as have the humans who provide it. Our next Technical Support Engineer will be someone who thrives in autonomy, is deeply curious, innately technical, fluent in AI tools and holds an extremely high bar not just for themselves, but for their teammates. As a Technical Support Engineer, you'll own the most complex technical queries around some of our most nuanced features, serve as a point of escalation for your colleagues for the most nuanced investigations, consistently provide world class customer support, collaborate with our customers proactively to help them make the most of our platform and help drive improvements in product, processes, and peer development. You'll use AI tools alongside your own expertise to handle

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? With the advent of AI, the nature of customer support has changed dramatically - as have the humans who provide it. Our next Technical Support Engineer will be someone who thrives in autonomy, is deeply curious, innately technical, fluent in AI tools and holds an extremely high bar not just for themselves, but for their teammates. As a Technical Support Engineer, you'll own the most complex technical queries around some of our most nuanced features, serve as a point of escalation for your colleagues for the most nuanced investigations, consistently provide world class customer support, collaborate with our customers proactively to help them make the most of our platform and help drive improvements in product, processes, and peer development. You'll use AI tools alongside your own expertise to handle