Technical Support Analyst Jobs

Location: South Jordan, UT (This role is on-site) Salary: $56,000 - $58,000 USD Want to work in technology at an investment bank? Graduate training, ongoing support, opportunities at leading global employers – the Alumni graduate program gives you everything you need. (And don’t worry, there’s no training bond. No exit fees, no hidden catches). Here at mthree, we pair great graduates with brilliant global businesses. Our clients include tier one investment banks and other organizations across a range of industries, from insurance to healthcare to travel. As part of the mthree Alumni program, mthree has an exciting and exclusive partnership with Columbia Univ. School of Engineering. All mthree Alumni are eligible to receive two Executive Education certificates from Columbia Engineering as part of their Academy and industry placement experience at no cost. Further, all participating Alumni will have access to the Columbia Engineering network and ongoing training. What you'll do: Production support plays a vital role in enterprise technology, from algorithmic trading engines to regulatory reporting. Think of it as healthcare for technology. As a production support analyst with mthree, you’ll be on a shared mission to look after the technical systems and processes other teams rely on. How the Alumni program works: Apply via this job advert. Complete our assessment process. Get trained at mthree Academy in an online class for 4-8 weeks with other graduates. Join a mthree client for 12-24 months while receiving support and salary increases every 12 months. The vast majority then convert to permanent employees with the client at the end of the program. What you’ll learn at the mthree Academy: How to discuss production support activity at a high level including ITIL (information technology infrastructure library), monitoring, DevOps, SRE (site reliability engineering), and disaster recovery. How to discuss common financial topics, including financial markets, e

About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About the Team The Customer & Product Support (C&PS) team sits at the intersection of sales, customer success and technical support. Through close teamwork and collaboration, we drive positive customer outcomes and ensure seamless access and optimal utilization of AlphaSense’s market-leading platform and products. We are committed to enhancing every user’s experience through consistent delivery of prompt and knowledgeable responses. The Customer & Product Support team is based globally across the US, UK, India and Singapore. About the Role We are looking to hire an Analyst, Customer & Product Support to join the growing C&PS team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize m

Partnering with stakeholders across the Technical Services (post-sales support) team, Analytics, Finance, and other teams around the business, this role surfaces key insights to drive business decision-making. The Business Analyst will own recurring business reporting cadences, support strategic and ad-hoc analysis, and help translate complex operational data into clear recommendations for leaders across the organization. This role requires strong analytical and technical skills, operational rigor, an ability to work across multiple functional areas, and a data-first mindset in a fast-paced environment. The ideal candidate is passionate about understanding and communicating customer experience and business performance through data, and is comfortable balancing repeatable operational reporting with deeper analytical work. We are looking to speak to candidates who are based in the eastern timezone and ideally can go into the office for our hybrid working model. Responsibilities Own recurring business reporting cadences and deliver high-quality, on-time reporting materials for leadership reviews, performance reporting, and operational planning Conduct a thorough first pass of the data for each deliverable by identifying meaningful trend changes, anomalies, open questions, and areas that warrant deeper follow-up, so reporting is paired with insight rather than just raw metrics Drive analyses of Technical Services business processes, service performance, pricing models, deal structures, and other operational topics; highlight actionable insights and communicate trends that help the business grow and scale Support recurring financial, forecast, and capacity-related analysis in partnership with Finance and cross-functional stakeholders Partner closely with Analytics, Data Engineering, and Data Architecture teams to ensure data is ingested, cleaned, configured, and documented in a consistent and accurate manner Consult with stakeholders on what data and reporting they

Location Details: Remote - India At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​ This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. The Managed SSL (MSSL) team plays a critical role in supporting GoDaddy's Website Security customers. The team assists with SSL certificate validation, installation, configuration, and troubleshooting across a variety of hosting environments and content management systems, helping customers keep their websites secure and trusted. What you'll get to do... Deliver world-class technical support to Managed SSL customers via email Request, validate, install, and configure SSL certificates (DV, UCC, and Wildcard) across multiple hosting platforms Troubleshoot SSL-related issues, including certificate errors, redirects, HTTPS configuration, and browser trust warnings Manage customer tickets in line with defined processes, service level agreements (SLAs), and quality standards Monitor escalated cases and collaborate with internal teams to ensure timely resolution Work with Engineering and Product teams to identify and drive process improvements Share technical knowledge, best practices, and new discoveries with peers Support continuous improvement initiatives across the Website Security organization Develop expertise in website security technologies, firewalls, and related security services Your experience should include... Experience installing and configuring SSL certificates in Linux and Windows hosting environments Understanding of the SSL certificate lifecycle, validation methods, and common SSL/TLS troubleshooting techniques Familiarity with web hosting technologies including Apache, Nginx, IIS, DNS, and web server configuration Experience work

Position Overview: As an Associate Service Desk Analyst, you’ll be one of the key people helping our employees get the most out of their technology. You’ll provide friendly, reliable technical support, troubleshoot hardware, software, and network issues, and make sure problems are resolved as smoothly and quickly as possible. You’ll manage incidents from start to finish, keeping users informed along the way and making sure more complex issues are escalated to the right teams when needed. You’ll also have the opportunity to contribute to improving our IT processes, documentation, and knowledge resources, helping us continuously improve the support we provide. We’re looking for someone who enjoys solving problems, helping people, and learning new things. Strong analytical, communication, and customer service skills are important, as well as a proactive attitude and the motivation to grow your career within the organization. You’ll work both independently and as part of a global team, so being comfortable collaborating with people across different locations and teams is key. Key Responsibilities Deliver comprehensive onsite and remote technical support, ensuring rapid resolution of hardware, software, and network issues to maintain optimal business continuity and user productivity. Proactively manage and update service tickets throughout the incident lifecycle, leveraging advanced troubleshooting skills and maintaining clear, professional communication with stakeholders at every stage. Demonstrate in-depth proficiency with Diligent’s core technologies—including Windows, Mac OS, and O365— applying best practices to resolve complex technical challenges and enhance the end-user experience. Serve as a subject matter resource for both hardware and software support, collaborating with crossfunctional teams to drive continuous improvement in IT service delivery. Actively contribute to the development and maintenance of knowledge base resources, synthesizing insights fr

About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About the Team The Financial Modeling Team is a part of the Customer & Product Support (C&PS) department which sits at the intersection of sales, customer success and technical support. The Financial Modeling team is comprised of finance professionals with prior experience in investment banking, equity research, and holds at least one of the following qualifications: Chartered Financial Analyst (CFA), Certified Financial Planner (CFP) or Certified Management Accountants (CMA), Financial Risk Manager (FRM). The team aims to understand our users' financial data needs to provide solutions that enhance M&A and quantitative research workflows. The Financial Modeling team provides expert services for our analytical tools so that we can provide customers with a tailored experience when using our products. This seasoned team of investment professiona

TEGNA Inc. helps people thrive in their local communities by providing the trusted local news and services that matter most. With 64 television stations in 51 U.S. markets, TEGNA reaches more than 100 million people monthly across web, mobile apps, streaming, and linear television, while also maintaining a strong global presence in India with offices in Bangalore and Chennai that support technology, product, and business operations initiatives. Together, we are building a sustainable future for local news. Operation Analyst Position Overview TEGNA is looking for Operation Analyst to join the dynamic engineering team. This role is responsible for the day-to-day monitoring, support, and operational stability of TEGNA’s technology platforms, including broadcast, streaming, and OTT systems, while providing advanced helpdesk support to end users and business-critical applications. The position works closely with distributed IT teams, streaming, and digital teams, as well as vendors and service partners, to resolve incidents, manage tickets, and maintain service levels in a 24x7 support environment. Clear documentation, effective communication, and ownership of issues from intake through resolution are critical to ensuring reliable linear and digital content delivery. What You’ll Do Handle and resolve ServiceNow support tickets from intake to closure within defined SLAs. Provide Tier 1 & Tier 2 technical support for PC, Mac, Android, and iOS devices. Support collaboration platforms, workstreams, and AI tools. Monitor critical systems and applications proactively to prevent service disruptions. Perform routine health checks, respond to alerts, and provide operational support. Troubleshoot incidents and perform root cause analysis for recurring issues. Document resolutions, workarounds, SOPs, and knowledge base articles in ServiceNow. Maintain operational documentation and improve knowl

CAPCO POLAND We offer a flexible collaboration model based on a B2B contract, with the opportunity to work on innovative AI and automation initiatives for leading financial institutions. Capco Poland is a global technology and management consultancy specializing in driving digital transformation across the financial services industry. We are passionate about helping our clients succeed in an ever-changing industry. We also are: Experts in banking and payments, capital markets, wealth and asset management Focused on maintaining our nimble, agile, and entrepreneurial culture Committed to growing our business and hiring the best talent to help us get there Business Analyst Role Overview: We are seeking a Business Analyst to support the delivery of strategic initiatives within the banking sector. The role involves working closely with business stakeholders, IT teams, and external partners to analyze requirements, improve processes, and ensure successful implementation of regulatory and technology-driven changes. Key Responsibilities: Gather, analyze, and document business and functional requirements Collaborate with stakeholders across business, risk, compliance, and IT teams Translate business needs into clear specifications for technical teams Support end-to-end project delivery, from initiation through implementation Conduct gap analysis, impact assessments, and process mapping (AS-IS / TO-BE) Ensure alignment with regulatory requirements (e.g., GDPR, PSD2, AML, Basel) Participate in UAT planning, execution, and defect management Support change management activities, including documentation and training materials Monitor project progress and assist in risk and issue management Facilitate workshops, meetings, and stakeholder communication Required Skills & Experience: Proven experience as a Business Analyst in banking or financial services Strong understanding of banking products, processes, and regulations Experience working on regulatory, risk, or digital

CAPCO POLAND We offer a flexible collaboration model based on a B2B contract, with the opportunity to work on innovative AI and automation initiatives for leading financial institutions. At Capco Poland, we're not just another consultancy – we're the spark behind digital transformation in the financial world. As a global leader in technology and management consulting, we help clients tackle complex challenges across banking, payments, capital markets, wealth, and asset management. Business Analyst Role Overview: We are seeking a Business Analyst to support the delivery of strategic initiatives within the banking sector. The role involves working closely with business stakeholders, IT teams, and external partners to analyze requirements, improve processes, and ensure successful implementation of regulatory and technology-driven changes. Key Responsibilities: Gather, analyze, and document business and functional requirements Collaborate with stakeholders across business, risk, compliance, and IT teams Translate business needs into clear specifications for technical teams Support end-to-end project delivery, from initiation through implementation Conduct gap analysis, impact assessments, and process mapping (AS-IS / TO-BE) Ensure alignment with regulatory requirements (e.g., GDPR, PSD2, AML, Basel) Participate in UAT planning, execution, and defect management Support change management activities, including documentation and training materials Monitor project progress and assist in risk and issue management Facilitate workshops, meetings, and stakeholder communication Required Skills & Experience: Proven experience as a Business Analyst in banking or financial services Experience in developing digital banking application Strong understanding of banking products, processes, and regulations Experience working on regulatory, risk, or digital transformation projects Ability to bridge business and IT stakeholders effectively Knowledge of requirements management and

About the Team: The Workforce Demand Forecasting team is part of Global Support and Integrity Operations. We help DoorDash deliver reliable, efficient, and high quality support by translating business activity into demand forecasts and actionable planning insights. Our work informs customer experience, workforce investment, operational readiness, and cost. We partner with Workforce Management, Operations, Finance, Business Intelligence, Data Science, Product, and Engineering to improve forecast accuracy, strengthen planning decisions, and build scalable operating mechanisms. The team supports a broad set of global support workstreams. Our goal is to provide leaders with the forecasts, insights, and decision frameworks needed to balance service, customer experience, and cost. About the Role: We are seeking an Associate Manager to lead a defined set of Forecasting workstreams and strengthen the team’s operating model. This role goes beyond forecast production. You will own workstream performance from end to end, including forecast quality, prioritization, business readiness, stakeholder alignment, and continuous improvement. You will translate complex data into clear recommendations, make informed tradeoffs, and help leaders understand key risks, opportunities, and decisions. You will also guide and develop analysts through coaching, technical support, and clear performance expectations. The ideal candidate combines analytical depth, strategic judgment, operational discipline, and strong cross functional influence. Success in this role requires advanced SQL skills, strong business acumen, and demonstrated experience improving forecasting, planning, or operational processes at scale. You’re excited about this opportunity because you will own: Forecasting Performance and Business Readiness Lead demand forecasting across designated business lines and workstreams, with accountability for forecast accuracy, assumptions, risks, and recommended actions across planning horizo

About the Team Our sales and partner management teams are the heart and soul of DoorDash, enabling us to partner with top restaurants across the country to drive revenue and help our partners operate even better. As DoorDash grows both in scale and breadth of offering, the strength of our sales engine and organizational structure must grow with it. About the Role As Senior Manager, Sales planning and strategy at DoorDash, you will play a pivotal role in executing against top company business objectives and help define our sales strategy and planning roadmap. You will be responsible for leading a team of sales planners and analysts. Your team’s responsibilities will range from strategic (designing incentives aligned to the company's goals and strategy, integrating new products into sales GTM strategy and building consensus among sales leadership) to operational/tactical (designing compensation plans, driving plan implementation and ensuring key metrics can be communicated, tracked and commissions calculated). You will bring a strategic mindset and deliver critical insights using analytical and technical support to the successful administration of sales incentive programs globally while proactively building partnerships, promoting open dialogue and creative insights expertise to issues in real time. Reporting to the Director of Sales Strategy and Planning, you will work closely with cross-functional teams to provide valuable insights and recommendations. This role will report to the Vice President of Revenue Operations within the Sales Strategy and Operations organization. You’re excited about this opportunity because you will be driving… Strategic Leadership : Lead a high-performing team of sales planners and analysts to to own the development, implementation and administration of new and existing sales incentive structures for our SMB Post Sales team. Cross-functional Collaboration : Work closely with cross-functional teams, including Sales, Marketing, O

A Career with Point72's Market Intelligence Team On our proprietary research team—Market Intelligence—you’ll partner with our investment professionals and Compliance team to work with alternative data to uncover insights about companies, industries, and the broader economy through deep fundamental research and applying data science and engineering techniques. You’ll work alongside a talented team with diverse skills, backgrounds, and perspectives. Our sector data analysts, data scientists, data managers, and engineers work together to build compliant research products that are incorporated into the research process of our investment professionals. We look for other bright, motivated, and collaborative people to join our team and grow with us—a majority of the leaders in our group were promoted from within. WHAT YOU'LL DO Act as a forward-deployed solution architect: partner with EMEA Pods and business groups to identify high-value AI use cases, understand research workflows, and shape practical solution designs. Use lightweight proof-of-concepts selectively to validate value before larger build decisions. Be the bridge between EMEA teams and the firm’s AI resources: turn messy team signal into concrete product and platform asks, surface existing firm capabilities before teams reinvent them, and help firm-wide teams understand regional priorities. Lead the enablement motion through teach-ins, prompt and tool literacy, and best-practice sharing, helping teams move beyond “AI is new and exciting” towards “AI is how we work.” Provide the light-touch technical support that unblocks a team—such as a quick integration or precise bug report—without owning or maintaining core production systems. Track adoption and impact with simple metrics, and feed what is working back to the teams building firm-wide capabilities. WHAT'S REQUIRED 3+ years of experience in a client-facing product, solution-engineering, or forward-deployed role. Early-stage or startup experience—working dire

End to end responsible for: • project-specific regulatory roadmap and technical compliance support for Maharashtra approvals, ensuring external dependencies don’t block delivery. • coordinating with central Corporate Affairs and Regulatory teams for NOCs, permissions and clearances, with right-first-time submissions. • acting as technical interface to resolve authority queries, inspections and observation closures quickly. • maintaining trackers, MIS and escalations for critical-path approvals. Source: Adani Group | Job ID: 56505

TEGNA Inc. helps people thrive in their local communities by providing the trusted local news and services that matter most. With 64 television stations in 51 U.S. markets, TEGNA reaches more than 100 million people monthly across web, mobile apps, streaming, and linear television, while also maintaining a strong global presence in India with offices in Bangalore and Chennai that support technology, product, and business operations initiatives. Together, we are building a sustainable future for local news. Hybrid Cloud Engineer Position Overview TEGNA is looking for a Hybrid Cloud Engineer to join the dynamic engineering team. The TEGNA IT Infrastructure team represents a wide range of technologies and competencies. Working in tandem with peers, other teams, departments, business units and outside vendors, the team assists in the evaluation, implementation, and support of technology solutions toward business objectives. The analyst in this position will contribute to the design, implementation, and support of on premise and cloud components to core business applications and will participate in migrations to multiple public cloud platforms. As part of a team, the candidate will build, maintain, support technical systems and applications for business at data centres, cloud, and television stations. This requires comprehensive knowledge of server, storage, cloud, and networking components required to maintain the business. What You’ll Do Design, implement and maintain server and storage components for on-premises and public cloud. Working with technical and non-technical internal customers, provide in-depth consultation and communication for technology solutions. Lead the design, building, testing, documentation and implementation of systems management practices associated with AWS

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Technical Customer Analyst will work independently as well as partner with technical and customer-facing teams to support complex technical solutions for our customers, specifically responsible for the troubleshooting and resolution of technical issues.