Technical Support Analyst Jobs

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. Job Summary We are looking for an experienced Growth Infrastructure Engineer to build and maintain the technical backbone that enables scalable growth experiments, high-performance data pipelines, and automated systems that drive user acquisition, engagement, and product iteration. This role sits at the intersection of growth, product, and infrastructure — combining deep technical engineering with experimentation and data-driven optimization. You will collaborate with product, data science, and backend teams to ensure that growth initiatives run smoothly and scale efficiently across systems. Key Responsibilities Growth Infrastructure & Systems Design, implement, and maintain scalable infrastructure that supports growth and experimentation needs. Build and optimize analytics pipelines to capture key product and growth metrics (acquisition, activation, retention, etc.). Develop automated workflows for user onboarding, campaign delivery, and performance tracking. Experimentation & Optimization Support A/B testing frameworks and integrate them into production systems. Enable reliable data collection and evaluation for growth experiments. Automate deployment and rollout of growth feature flags and tests. Cross-Functional Collaboration Partner with Growth Product Managers, Data Engineers, and Analysts to define technical requirements for growth initiatives. Translate business goals into technical specifications and system designs. Provide guidance on performance, reliability, and scalability trade-offs. Monitoring & Reliability Implement monitoring and alerting for growth infrastructure services. Troubleshoot production issues and optimize for uptime and performance. Ensure data quality and consistency for report

About the Team The Intelligence & Investigations team helps OpenAI understand and respond to the risks that can accompany increasingly capable AI. Our work has two central responsibilities: investigating potential high-severity misuse or harm involving our models, and monitoring and characterizing risks to OpenAI, our users, and the broader world. We bring together analysts, investigators, engineers, and other subject matter experts to turn complex signals into a clearer picture of what matters and support informed action. About the Role As an engineer on Intelligence & Investigations Engineering, you will build the systems that support both sides of this mission: giving OpenAI’s leadership superhuman situational awareness of important risks and developments, and accelerating expert investigators and analysts as they assess potential high-severity misuse or harm. You will design, prototype, ship, and maintain end-to-end products that use OpenAI’s models and infrastructure to make sense of large, complex information environments. These systems will surface meaningful signals, synthesize important developments, and help people make well-informed decisions when the stakes are high. You will work directly with analysts, investigators, and other subject matter experts to understand their needs and build products that make their work faster, more effective, and more scalable. Your engineering work will be central to how the team investigates potential misuse, develops situational awareness, and informs decisions. We’re looking for engineers who combine strong technical and analytical skills with product judgment and the ability to move between rapid prototyping and reliable production systems. You should be comfortable working with ambiguous problems, complex data, and evolving AI capabilities—and excited to build tools that expand what human experts can understand and accomplish. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Principal Engineers at Intercom have the opportunity to lead the definition and execution of key strategic initiatives. You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership. Learn more about our engineering culture at intercom.engineering What will I be doing? As an experienced engineer you will: Have a mastery of domain knowledge and work as a leader within the R&D org to drive key strategic projects. Provide assessments of project progress, risks and challenges to engineering leadership to help guide resource allocation and prioritisation. Contribute to our technical architecture as we grow. We scale to service requests from all ou

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Software Engineers at Palantir build software at scale to transform how organizations use data. Our Software Engineers are involved throughout the product lifecycle, from idea generation, design, prototyping, and production delivery. You will collaborate closely with technical and non-technical teammates to understand our customers' problems and build products that solve them. We encourage movement across teams to share context, skills, and experience, so you'll learn about many different technologies and aspects of each product. Engineers work autonomously and make decisions independently, within a community that will support and challenge you as you grow and develop, becoming a strong technical contributor and engineering leader. Our Product Development organization is made up of small teams of Software Engineers. Each team focuses on a specific aspect of a product. Our infrastructure teams are responsible for the lowest layers of our software stack, often focused on database technologies, distributed systems, large scale data systems, security, and application infrastructure. As a Software Engineer on infrastructure working on our Foundry platform, you'll contribute high-quality code to underpin Palantir Foundry and Gotham with performant, secure, and scalable building blocks, enabling products deployed to the most important institutions in the public and private sector. You'll build the foundational capabilities that power our products used by research scientists, aerospace engineers, intelligence analysts, and economic forecasters, in countries around the world. We’re hiring engineers who are passionate about solving real-world problems and empower

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Data Engineer At Adyen, we treat data and data artifacts as first-class citizens. They form our backbone and drive the business and product insights we generate. To this end, Adyen is looking for a Data Engineer II to join our team in Amsterdam. This role requires a solid understanding of both the business context and its data needs, with a focus on building high-quality data pipelines on our Big Data Platform. As a Data Engineer at Adyen, you will be instrumental in maintaining our data infrastructure and ensuring smooth data flows across systems. What you’ll do Collaborative Solution Development : Engage with a diverse range of stakeholders, including data scientists, analysts, software engineers, product managers, and customers, to understand their requirements and craft effective solutions. Quality Pipelines and Architecture : Design, develop, deploy and operate high-quality production ELT pipelines and data architectures. Integrate data from various sources and formats, ensuring compatibility, consistency, and reliability. Data Best Practices : Help establish and share best practices in performance, code quality, data validation, data governance, and discoverability in your team and in other teams. Participate in mentoring and knowledge sharing initiatives. High Quality Data and Code: Ensure data is accurate, complete, re

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Data Engineer At Adyen, we treat data and data artifacts as first-class citizens. They form our backbone and drive the business and product insights we generate. To this end, Adyen is looking for a Senior Data Engineers in Amsterdam. We’re looking for engineers that understand the business context and the data needs behind it, and excel in implementing high-quality data pipelines on our Big Data Platform. As a Senior Data Engineer at Adyen, you will play a crucial role in shaping our data infrastructure and ensuring the seamless flow of data across various systems. What you’ll do Collaborative Solution Development : Engage with a diverse range of stakeholders, including data scientists, analysts, software engineers, product managers, and customers, to understand their requirements and craft effective solutions. State-of-the-Art Pipelines and Architecture : Design, develop, deploy and operate high-quality production ELT pipelines and data architectures. Integrate data from various sources and formats, ensuring compatibility, consistency, and reliability. Design scalable architectures. Champion Data Best Practices : Proactively establish and advocate for best practices in performance, code quality, data validation, data governance, and discoverability across Adyen through mentoring, training, and knowledge sharing.

Power BI Developer Outstanding opportunity to join a new Global data innovation and infrastructure lab at a global banking organisation as a Power BI Developer. The successful applicant will serve as an integral member of the team responsible for: Building comprehensive, user-friendly dashboards using Power BI Perform development activities from requirements gathering, dashboard design, required code, testing and ultimate release / deployment of dashboards Research and identify needs, goals, and business models by collaborating with the end users, stakeholders and support partners Review current state of dashboards and identify ongoing improvement opportunities and best practice recommendations Required Skills: Proven advanced skill and experience with Power BI, ideally with Dax and Power Query development ETL / SQL Problem solving / troubleshooting experience /skills to assist Data Analytics team in issue resolution Proven ability to independently champion business intelligence principles with business owners, application owners, data analysts and DBAs Proven ability to handle multiple projects while meeting deadlines and documenting progress towards those deadlines Ability to navigate complex data environments and manipulate large data sets Excellent communication skills (must be able to interface with both technical and business leaders in the organization) Excellent requirements gathering skills Power BI Developer

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Backend Software Engineers at Palantir build software at scale to transform how organizations use data. Our Software Engineers are involved throughout the product lifecycle, from idea generation, design, prototyping, and production delivery. You will collaborate closely with technical and non-technical teammates to understand our customers' problems and build products that solve them. We encourage movement across teams to share context, skills, and experience, so you'll learn about many different technologies and aspects of each product. Engineers work autonomously and make decisions independently, within a community that will support and challenge you as you grow and develop, becoming a strong technical contributor and engineering leader. Our Product Development organization is made up of small teams of Software Engineers. Each team focuses on a specific aspect of a product. Our infrastructure teams are responsible for the lowest layers of our software stack, often focused on database technologies, distributed systems, large scale data systems, security, and application infrastructure. As a Software Engineer on infrastructure, you'll contribute high-quality code to underpin Palantir Foundry and Gotham with performant, secure, and scalable building blocks, enabling products deployed to the most important institutions in the public and private sector. You'll build the foundational capabilities that power our products used by research scientists, aerospace engineers, intelligence analysts, and economic forecasters, in countries around the world. We’re hiring engineers who are passionate about solving real-world problems and empowering both developers and

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Backend Software Engineers at Palantir build software at scale to transform how organizations use data. Our Software Engineers are involved throughout the product lifecycle, from idea generation, design, prototyping, and production delivery. You will collaborate closely with technical and non-technical teammates to understand our customers' problems and build products that solve them. We encourage movement across teams to share context, skills, and experience, so you'll learn about many different technologies and aspects of each product. Engineers work autonomously and make decisions independently, within a community that will support and challenge you as you grow and develop, becoming a strong technical contributor and engineering leader. Our Product Development organization is made up of small teams of Software Engineers. Each team focuses on a specific aspect of a product. Our infrastructure teams are responsible for the lowest layers of our software stack, often focused on database technologies, distributed systems, large scale data systems, security, and application infrastructure. As a Software Engineer on infrastructure, you'll contribute high-quality code to underpin Palantir Foundry and Gotham with performant, secure, and scalable building blocks, enabling products deployed to the most important institutions in the public and private sector. You'll build the foundational capabilities that power our products used by research scientists, aerospace engineers, intelligence analysts, and economic forecasters, in countries around the world. We’re hiring engineers who are passionate about solving real-world problems and empowering both developers and

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. We are accepting applications for this position until 10/16/2026 Position Overview: Freddie Mac Multifamily is a dynamic organization that provides interns with meaningful opportunities to build both technical and professional skills while expanding their network across the business. As a Digital Product Analysis Intern, you will work alongside product, business, and technology teams to help deliver innovative digital capabilities that support Multifamily business objectives. This role is ideal for students interested in product management, business analysis, Agile delivery, and technology-driven solutions. You will gain hands-on experience translating business needs into product requirements, facilitating collaboration across teams, and supporting digital product development initiatives that create value for customers and business stakeholders. Our Impact: The Multifamily Digital Products team serves as a bridge between business needs and technology solutions. We work closely with business stakeholders, product owners, and development teams to identify opportunities, improve processes, and deliver innovative digital products that enhance operational efficiency and business outcomes. Our team leverages Agile methodologies, data-driven decision-making, and emerging technologies—including AI—to continuously improve product quality and user experiences. Your Impact: Support a Multifamily Digital Product team by serving as a junior Product Analyst and contributing to Agile product delivery activities. Facilitate commun

Level Up Your Career with Zynga! At Zynga, we bring people together through the power of play. As a global leader in interactive entertainment and a proud label of Take-Two Interactive, our games have been downloaded over 6 billion times—connecting players in 175+ countries through fun, strategy, and a little friendly competition. From thrilling casino spins to epic strategy battles, mind-bending puzzles, and social word challenges, our diverse game portfolio has something for everyone. Fan-favorites and latest hits include FarmVille™, Words With Friends™, Zynga Poker™, Game of Thrones Slots Casino™, Wizard of Oz Slots™, Hit it Rich! Slots™, Wonka Slots™, Top Eleven™, Toon Blast™, Empires & Puzzles™, Merge Dragons!™, CSR Racing™, Harry Potter: Puzzles & Spells™, Match Factory™, and Color Block Jam™—plus many more! Founded in 2007 and headquartered in California, our teams span North America, Europe, and Asia, working together to craft unforgettable gaming experiences. Whether you're spinning, strategizing, matching, or competing, Zynga is where fun meets innovation—and where you can take your career to the next level. Join us and be part of the play! Position Overview: Join our Central Analytics team to build high-quality data marts, tools, and AI-powered workflows that shape player experience and drive game growth. You'll work alongside talented and experienced Analytics Engineers, partnering closely with game and marketing analysts to deliver solutions that make a real difference, all using a modern, cutting-edge technical stack. To truly make an impact, you'll need to learn quickly, thrive in a fast-paced environment, and collaborate closely within the team and with the stakeholders. What You’ll Take On: Write and optimize complex SQL queries to support, experimentation, and model feature engineering across large-scale player datasets. Design, build, and maintain cross-game data marts, providing clean and transformed data ready for Analysts to use.

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs. With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit www.roadie.com . As Roadie’s Workforce Manager , you’ll lead workforce planning and real-time operations for our 24/7 Support organization. Working across Roadie and our BPO partners, you’ll ensure the right coverage across phone, chat, and email to deliver a great user experience. You’ll develop our Real-Time Analysts and scheduling resources, anticipate demand, and guide teams through daily challenges and peak periods. If you enjoy solving complex operational puzzles, developing people, and seeing your decisions make an immediate impact, you’ll thrive in this role. What You’ll Do Lead and develop Roadie’s Real-Time Analysts and scheduling resources through clear priorities, coaching, and accountability Own forecasting, staffing, and headcount planning across Support channels, internal teams, and BPO partners Build schedules that align staffing with demand and maintain consistent queue coverage Guide real-time operations by monitoring service levels, adherence, occupancy, utilization, backlog, and handle time, taking action as needs shift Anticipate staffing and scheduling gaps, communicate their business impact, and recommend practical solutions Partner with Support Managers, Vendor Managers, Salesforce, Engineering, and other technical teams to improve routing, workflows, automation, and s

About DataCamp DataCamp's mission is to empower everyone with the data and AI skills essential for 21st-century success. By providing practical, engaging learning experiences, DataCamp equips learners and organizations of all sizes to harness the power of data and AI. As a trusted partner to over 20 million learners and 6,000+ companies , including 80% of the Fortune 1000, DataCamp is leading the charge in addressing the critical data and AI skills shortage. About the role + Responsibilities The Learning Solutions Architect is a customer-facing technical trainer who helps organizations build data and AI capabilities with DataCamp. You’ll deliver engaging live training (virtual and onsite) and create tailored learning materials on the DataCamp platform—think custom courses, projects, certifications and assessments that map to each customer’s roles, tools, and outcomes. You’ll partner with Customer Success, Sales, Product and Content to scope blended learning paths, teach high-impact sessions, and publish reusable, high-quality content that accelerates adoption and measurable skill uplift for some of our most high-value customers. Qualifications Loves to teach. Comfortable spending multiple hours weekly in front of a virtual or onsite classroom. Broad Data Engineering experience with Snowflake/Databricks expertise. 2+ years in technical training, data science/analytics education, solutions engineering, or similar instructor roles. Learns new tools quickly; enjoys tailoring content to different personas (analyst, engineer, business user, exec). Strong communicator who can simplify complex topics for technical and non-technical audiences. Detail-oriented and process-driven; delivers sessions and materials with substance. Flexible schedule to support time zones (this is not a 9 to 5); occasional travel for onsite delivery. Some of your key metrics will be: Customer satisfaction: survey, engagement, repeat bookings Professional services revenue (with a success based

About DataCamp DataCamp's mission is to empower everyone with the data and AI skills essential for 21st-century success. By providing practical, engaging learning experiences, DataCamp equips learners and organizations of all sizes to harness the power of data and AI. As a trusted partner to over 20 million learners and 6,000+ companies , including 80% of the Fortune 1000, DataCamp is leading the charge in addressing the critical data and AI skills shortage. About the role + Responsibilities The Learning Solutions Architect is a customer-facing technical trainer who helps organizations build data and AI capabilities with DataCamp. You’ll deliver engaging live training (virtual and onsite) and create tailored learning materials on the DataCamp platform—think custom courses, projects, certifications and assessments that map to each customer’s roles, tools, and outcomes. You’ll partner with Customer Success, Sales, Product and Content to scope blended learning paths, teach high-impact sessions, and publish reusable, high-quality content that accelerates adoption and measurable skill uplift for some of our most high-value customers. Qualifications Loves to teach. Comfortable spending multiple hours weekly in front of a virtual or onsite classroom. Broad AI Engineering experience with the likes of, ML, NLP, Computer Vision, Deep Learning 2+ years in technical training, data science/analytics education, solutions engineering, or similar instructor roles. Learns new tools quickly; enjoys tailoring content to different personas (analyst, engineer, business user, exec). Strong communicator who can simplify complex topics for technical and non-technical audiences. Detail-oriented and process-driven; delivers sessions and materials with substance. Flexible schedule to support time zones (this is not a 9 to 5); occasional travel for onsite delivery. Some of your key metrics will be: Customer satisfaction: survey, engagement, repeat bookings Professional services revenue (

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Waste & Error Certified Coding Manager is responsible for leading the Certified Coding Analyst and W&E Team Lead roles that conduct medical claim reviews and coding audits to identify billing errors, waste, abuse, fraud, and payment integrity opportunities. The Manager provides direct people leadership, establishes operational priorities, ensures consistent application of coding and billing requirements, and is accountable for team productivity, quality, service levels, compliance, and employee development. This role partners closely with the W&E team lead, who provides day-to-day technical guidance and subject matter support to the coding team. The Manager retains accountability for staffing, performance management, workload oversight, escalations, audit readiness, process improvement, and delivery of business outcomes. The position also represents the team in discussions with senior leadership, Medical Directors, Legal, Compliance, Analytics, Operations, and other Payment Integrity partners. Primary Responsibilities People Leadership & Team Development Lead, coach, and develop a team of Certified Coding Analysts and Senior Certified Coding Analysts. Establish clear role expectations, performance goals, productivity standards, quality requirements, and accountability measures. Conduct regular perfor