Technical Support Analyst Jobs

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy. Learn more about our engineering culture at intercom.engineering What will I be doing? As an experienced engineer you will: Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they. Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy. Learn more about our engineering culture at intercom.engineering What will I be doing? As an experienced engineer you will: Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they. Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. The opportunity: We are seeking a Senior Product Manager to lead our Anti-Money Laundering (AML) detection product within Identity & Risk Intelligence. Financial crime keeps getting more complex, and as Adyen expands into new products and markets, our detection needs to scale with it - without becoming a bottleneck for growth. This role needs a Product Manager who can take a clear strategy and drive it to execution, make strong trade-offs, and build trust with Compliance and other senior stakeholders. You need a track record of building ML-driven products in a regulated environment. You'll lead a team of Data Scientists, Data Analysts and Backend Engineers, and work closely with Compliance, Operations and other product teams. What you'll do: Risk Detection & ML Modeling: Lead the build and scaling of Machine Learning models, rules and risk signals that detect financial crimes across Adyen's products, markets and customer base. Scalable, Self-Service Detection: Move financial crime detection toward a self-service framework that picks up new typologies quickly, using ML, GenAI and agentic approaches to reduce manual effort and keep pace with Adyen's growth without adding headcount. Strategy Execution & Prioritization: Own the execution of the financial crime detection strategy. Prioritize ruthlessly, make data-driven

Senior ServiceNow Engineer – Strategic Portfolio Management (SPM) Location: Tampa, FL – USCENTCOM J6 Program: USCENTCOM Information Technology Services (CITS) Clearance: Active Secret (TS/SCI Eligible) Work Schedule: Onsite with potential hybrid flexibility (4 days onsite, 1 day remote) Help Power a Mission That Matters! Leidos is looking for a Senior ServiceNow Engineer specializing in Strategic Portfolio Management (SPM) to support the USCENTCOM J6 mission in Tampa, Florida. This is an exciting opportunity to work with a talented engineering team supporting critical Department of Defense IT operations. In this role, you'll be the hands-on technical expert for ServiceNow SPM, helping improve how the organization manages projects, resources, budgets, and strategic priorities. We're looking for someone who knows how to build, configure, troubleshoot, and improve ServiceNow SPM solutions while keeping the platform secure, reliable, and easy to maintain. This is a hands-on engineering role, not just a ServiceNow administrator or project management position. What You'll Do Configure, implement, and maintain ServiceNow Strategic Portfolio Management (SPM/PPM) capabilities. Support Demand Management, Project Management, Resource Management, Financial Management, and Strategic Planning. Develop and improve workflows, business rules, client scripts, forms, and UI policies. Build dashboards, reports, and KPIs to improve project and portfolio visibility. Develop integrations between ServiceNow SPM and other modules, including ITSM and CMDB/ITOM, using REST and SOAP. Work with business analysts and stakeholders to turn requirements into effective technical solutions. Evaluate existing customizations and use out-of-the-box ServiceNow functionality whenever possible. Troubleshoot applicatio

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Principal Software Engineer, Data Architecture Overview: Mastercard's Data & Analytics organization is seeking a visionary Principal Software Engineer, Data Architecture to define and advance our global enterprise data architecture strategy. Reporting to the Vice President of Data Engineering, this role will lead the design and evolution of strategic platforms that simplify how external data is securely exchanged with Mastercard and enable product teams, consultants, and analysts to more easily discover, access, and leverage enterprise data. The successful candidate will establish the architectural vision for platforms that transform complex, fragmented data processes into scalable, self-service experiences that accelerate innovation and unlock greater value from Mastercard's data assets. This position combines deep hands-on technical expertise with enterprise influence, driving architectural decisions that maximize the value of Mastercard's data assets while meeting the highest standards for security, resiliency, compliance, and operational excellence. Role: • Serve as the senior technical leader for enterprise data architecture, partnering closely with the VP and senior technology leadership. • Act as a trusted advisor to executive stakeholders, translating business strategy into scalabl

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing. The Opportunity at Altana The Implementation team is the tip of the spear in getting Altana's platform into production inside our customers' businesses. We own the path from signed contract to realized value: standing up integrations, wiring Altana into the customer's existing business processes, and making sure the insight we deliver actually changes decisions on the customer's side. We are a delivery organization with a technical core. We work directly with customer stakeholders — from trade compliance analysts to enterprise IT — and we work just as closely with Altana's engineering, data science, and product teams to translate what we learn in the field into what gets built next. You Will Design and deploy agentic AI systems Design, build, and deploy agentic AI workflows — multi-step agents, tool and function calling, and automations — that power the customer's business processes and act on real customer data Ground agents in customer context: connect them to the right data sources, APIs, and systems of record, and define the tools, permissions, and guardrails they operate within Write and refine the prompts, system instructions, and evaluation criteria that make an agent reliable enough to trust in production Build the orchestration and human-in-the-loop checkpoints that keep agentic workflows safe, auditable, and correctable in a customer's environment Monitor, evaluate, and iterate on deployed processes — tracking accuracy, cost, and latency, and tuning them as the customer's data and needs evolve Own technology implementation and delivery Lead customer implementations end to end: scoping, configuration, integration, validation, go-live, and handoff to steady-state support Configure and deploy Altana's platform capabilities against real customer data and real customer

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing. The Opportunity at Altana The Implementation team is the tip of the spear in getting Altana's platform into production inside our customers' businesses. We own the path from signed contract to realized value: standing up integrations, wiring Altana into the customer's existing business processes, and making sure the insight we deliver actually changes decisions on the customer's side. We are a delivery organization with a technical core. We work directly with customer stakeholders — from trade compliance analysts to enterprise IT — and we work just as closely with Altana's engineering, data science, and product teams to translate what we learn in the field into what gets built next. You Will Design and deploy agentic AI systems Design, build, and deploy agentic AI workflows — multi-step agents, tool and function calling, and automations — that power the customer's business processes and act on real customer data Ground agents in customer context: connect them to the right data sources, APIs, and systems of record, and define the tools, permissions, and guardrails they operate within Write and refine the prompts, system instructions, and evaluation criteria that make an agent reliable enough to trust in production Build the orchestration and human-in-the-loop checkpoints that keep agentic workflows safe, auditable, and correctable in a customer's environment Monitor, evaluate, and iterate on deployed processes — tracking accuracy, cost, and latency, and tuning them as the customer's data and needs evolve Own technology implementation and delivery Lead customer implementations end to end: scoping, configuration, integration, validation, go-live, and handoff to steady-state support Configure and deploy Altana's platform capabilities against real customer data and real customer

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing. The Opportunity at Altana The Implementation team is the tip of the spear in getting Altana's platform into production inside our customers' businesses. We own the path from signed contract to realized value: standing up integrations, wiring Altana into the customer's existing business processes, and making sure the insight we deliver actually changes decisions on the customer's side. We are a delivery organization with a technical core. We work directly with customer stakeholders — from trade compliance analysts to enterprise IT — and we work just as closely with Altana's engineering, data science, and product teams to translate what we learn in the field into what gets built next. You Will Design and deploy agentic AI systems Design, build, and deploy agentic AI workflows — multi-step agents, tool and function calling, and automations — that power the customer's business processes and act on real customer data Ground agents in customer context: connect them to the right data sources, APIs, and systems of record, and define the tools, permissions, and guardrails they operate within Write and refine the prompts, system instructions, and evaluation criteria that make an agent reliable enough to trust in production Build the orchestration and human-in-the-loop checkpoints that keep agentic workflows safe, auditable, and correctable in a customer's environment Monitor, evaluate, and iterate on deployed processes — tracking accuracy, cost, and latency, and tuning them as the customer's data and needs evolve Own technology implementation and delivery Lead customer implementations end to end: scoping, configuration, integration, validation, go-live, and handoff to steady-state support Configure and deploy Altana's platform capabilities against real customer data and real customer

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Manager, Salesforce Integration Adyen’s Customer Support team operates globally with 200+ Support Engineers across ten regions. To deliver exceptional support at scale, we rely on a modern technology landscape that empowers our teams and enhances the customer experience. As the Salesforce Integration Manager (Support Infrastructure Team Lead), you will lead the team responsible for designing, building, and evolving systems powering Customer Support. Beyond Salesforce Service Cloud, your team will own telephony, messaging, workforce management, and quality assurance tooling. You will also collaborate with the Head of AI Support Product to integrate AI capabilities, including FIN (our AI Support agent), into our tech stack. Leading Business Analysts, Salesforce Administrators, Developers, and Architects, you will foster technical excellence, define the Support technology roadmap, and deliver scalable solutions for stakeholders across Adyen. What You'll Do Lead, mentor, and develop a multidisciplinary team of Salesforce Developers, Administrators, Architects, and Business Analysts. Optimize planning, release practices, and cross-functional collaboration to boost delivery speed, quality, and predictability. Define and execute the Customer Support technology strategy, including Service Cloud alongside other tools such as QA, WFM, and tel

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Manager, Service Cloud Adyen’s Customer Support team operates globally with 200+ Support Engineers across ten regions. To deliver exceptional support at scale, we rely on a modern technology landscape that empowers our teams and enhances the customer experience. As the Service Cloud Manager (Support Infrastructure Team Lead), you will lead the team responsible for designing, building, and evolving systems powering Customer Support. Beyond Salesforce Service Cloud, your team will own telephony, messaging, workforce management, and quality assurance tooling. You will also collaborate with the Head of AI Support Product to integrate AI capabilities, including FIN (our AI Support agent), into our tech stack. Leading Business Analysts, Salesforce Administrators, Developers, and Architects, you will foster technical excellence, define the Support technology roadmap, and deliver scalable solutions for stakeholders across Adyen. What You'll Do Lead, mentor, and develop a multidisciplinary team of Salesforce Developers, Administrators, Architects, and Business Analysts. Optimize planning, release practices, and cross-functional collaboration to boost delivery speed, quality, and predictability. Define and execute the Customer Support technology strategy, including Service Cloud alongside other tools such as QA, WFM, and telephony platforms.&

Principal Consultant – Payments SME Location: NYC or Charlotte, USA | Practice Area: Banking & Payments | Type: Permanent Drive transformation across high-value payment systems in a fast-evolving global landscape The Role We are seeking a Principal Consultant to join our Banking & Payments practice, supporting large-scale payments transformation initiatives. This role combines Business Analysis and Scrum Master responsibilities, working on high-value and cross-border payment systems. You will play a key role in delivering change across complex payment infrastructures while collaborating with global stakeholders in an agile environment. What You’ll Do Lead business analysis activities across high-value payments and transformation initiatives Facilitate agile ceremonies and support delivery as a Scrum Master across cross-functional teams Gather, document, and translate business and technical requirements into actionable deliverables Support transformation programs across payment systems including cross-border transactions Collaborate with stakeholders to ensure alignment across business, technology, and operations What We’re Looking For Proven experience as a Business Analyst and/or Scrum Master within Banking or Payments knowledge of high-value payment systems and transaction flows Working knowledge of FEDwire, CHIPS, and ISO20022 (pacs.008, pacs.009) Experience delivering within agile environments and facilitating Scrum practices Ability to engage stakeholders and communicate requirements clearly across teams Experience building and managing strong client relationships to understand needs and deliver effective solutions. Bonus Points For Experience in payments transformation or modernization programs Exposure to cross-border payments and regulatory considerations Familiarity with financial messaging standards and payment processing systems Experience working with Tier 1 financial institutions Certification in Agile, Scrum, or Business Analysis d

About the role Chime Engineering is growing rapidly as we scale to meet the financial needs of our members. We're looking for driven engineers with strong leadership skills to help evolve our risk architecture, enabling deeper insights and stronger protections for our members. As a Senior Engineer, you'll provide technical leadership to the team, helping drive the modernization of one of our Chime Platforms within Trust & Safety. Your work will ensure a secure, seamless, and frictionless experience for our members. You’ll lead key projects end-to-end by setting technical direction, shaping system architecture, mentoring engineers, implementing APIs, collaborating with data engineers and analysts, and ensuring the reliability and performance of the platform—while also contributing to other team initiatives as needed. In this role, you can expect to Drive technical design and architectural decisions, while mentoring engineers and fostering cross-functional collaboration Lead and contribute to multiple projects simultaneously, balancing ownership of key initiatives with support across broader team efforts Build and maintain robust, low-latency APIs and backend services that power our Trust and Safety platforms Become the domain expert in our platform architecture, providing technical decisions and solutions to refine our maturing platforms Partner with data engineers, analysts, and product managers to ship impactful features that enhance member protection and experience Improve platform reliability and performance through thoughtful system architecture, observability practices, and automation Evolve our experimentation, policy lifecycle, and ML integration capabilities to support smarter and faster decision-making at scale Engineers are required to participate in on-call rotation. Being on call may include responding to incidents outside of regular working hours when necessary. To thrive in this role, you have 5+ years of experience developing software in a product

A Career with Point72’s Technology Team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business. What you’ll do In this role, you will be responsible for supporting Point72’s Treasury function with best-in-class technology solutions. You will align the business needs with technology delivery, provide guidance with strategic business architecture, and execute key business projects in line with business optimization needs. Specifically, you will: Lead the technical product buildout to optimize the current application inventory stack while architecting a platform that scales to the firm’s future needs with regards to liquidity, margin and collateral, and key business stakeholder management Develop software and analytics to further develop firmwide mandates such as liquidity risk, margin risk management, collateral management, and funding optimization Manage and lead key stakeholder relationships, especially between Treasury management and Technology Lead and grow a group of product specialists, analysts, quantitative strategists, and developers within Tec

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary We are seeking an experienced actuarial professional to support Medicaid managed care pricing evaluation, financial performance management, and strategic decision-making. This role requires a strong combination of actuarial expertise, business acumen, technical proficiency, and leadership capability. The successful candidate will serve as a key partner to market leadership, finance, and operational stakeholders while providing guidance and oversight to actuarial analysts supporting complex Medicaid markets. This position is ideal for an actuary with strong project management skills who can balance short-term deliverables and ad hoc requests with long-term strategic initiatives, thrive in a dynamic environment, and independently develop analyses to address emerging business questions. Medicaid Pricing and Actuarial Analysis • Lead actuarial evaluation of state capitation pricing and forecasting for Medicaid managed care programs. • Evaluate and interpret complex state rate-setting methodologies, risk adjustment programs, acuity adjustments, and regulatory requirements. • Assess revenue, medical cost, utilization, and margin drivers to identify emerging trends and business risks. • Summarize and communicate actuarial analysis for business leadership. Strategic Business Support • Partner with market, product, finance, and operations tea

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Software Engineer (Java Backend Developer) Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview Switching Gateway provides a single payment connection that supports Mastercard and non-Mastercard branded financial transactions. It is a streamlined interface that enables transaction originators and receivers (e.g., merchants, financial institutions, and processors) to connect to other players in the payment ecosystem. Our team of integrators, analysts, testers and subject matter experts work together to build four platforms that encompasses full lifecycle of payment processing. We are looking for a Lead Product Manager-Technical to drive our customer experien