Technical Support Analyst Jobs

About Sentry Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. About the Role At Sentry, Support is an engineering discipline. Our customers are the greatest technical minds in the world—developers at elite enterprises building the future of software—and they deserve answers that go deeper than a knowledge base link. We're looking for an APAC Technical Support Engineer based in Australia to join our global Support Engineering team. This role is designed to overlap with our San Francisco headquarters; Monday thru Friday 9AM-5PM AEST. We are architecting the Technical Support engine . We’re looking for a veteran engineer to help us redefine the standard of technical support by combining deep human expertise with autonomous agentic systems. You are a debugger of both code and systems. You will treat support volume as a data signal to build automated resolution paths, ensuring our human engineers only touch the most complex, high-impact architectural puzzles. Sentry Support Engineers aren't just clearing queues; they are Orchestrators . You will engage with our users across GitHub, Discord, and our internal systems, while acting as the Technical Lead for our Agentic Ops. You ensure that when a developer asks a complex question, our systems have the right context and a seamless "Human-in-the-Loop" path to you when deep, nuanced expertise is required. In this role you will Master the Sentry Ecosystem & Support Elite Developers Deep-Dive Debugging: Perform root-cause analysis on complex issues and distributed tracing gaps across polyglot environments. Support the Great Minds: Act as a strategic consultant for senior engineers at our largest enterprise customers, solving high-stakes archite

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for VMware, Oracle, SAP, JD Edwards and Microsoft. We have an immediate need for an experienced VMware L3 Support Engineer: Occasional after hours, weekends and holidays support for urgent customer issues. Must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues. Ability to troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems. Work as part of a global team ensuring effective collaboration to help resolve customer issues in a 24x7 follow the sun support model. Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases. Provide when requested root cause analysis for technical issues. Assist with creating and maintaining relevant knowledge articles. Work with other internal stakeholders as needed to enhance the overall customer experience. Strong analytical and problem-solving skills Promote best practise and new methodologies Role skill requirements: Minimum 5 years’ experience across VMware core technologies at a senior support level. Experience in handling critical customer situations. Knowledge of NSX-T Architecture: Understanding Managers, Controllers, Transport Nodes, Edge Nodes, TEPs. Understanding of Logical Switching & Routing: Segment creation and man

ACS/Workstation Technical Support Representative Description - Job Summary • This role is responsible for independently handling complex customer issues, resolving intricate technical problems related to hardware and software, and providing comprehensive responses about services, products, and technical matters. The role guides customers proactively and maintains customer relationships, while also coordinating work and leading complex requests. The role also contributes to process improvements, and mentors lower-level roles for optimal organizational performance. Responsibilities • Addresses complex customer issues independently, ensuring adherence to established protocols. • Resolves difficult and complex technical problems related to hardware and software through interactions with customers and proactive notification systems. • Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranty coverage through mission-critical support. • Guides customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements. • Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users. • Provides resolutions and feedback by performing root cause analysis of outages and trends to address issues promptly and effectively. • Coordinates departmental work, identifies improvement opportunities, and ensures effective business controls for streamlined processes. • Leads and assigns responsibilities for complex requests, contributing innovative concepts, and implementing ch

Senior Field Technical Support Consultant Description - The Senior Field Technical Support Consultant is responsible for driving technical escalation management, service quality improvement, partner enablement, operational governance, and customer satisfaction across HP India operations. The role serves as a key technical advisor and escalation leader, collaborating with Field Operations, ATS, Care Center, Supply Chain, Quality, Engineering, and business stakeholders to resolve complex customer issues, improve service delivery performance, and drive continuous operational improvement. Key Responsibilities Service Quality & Operational Excellence Monitor and improve key service metrics including RR30, PPSNC, AIR, AFR, CE Scorecard, and repair quality indicators. Identify operational improvement opportunities through data analysis and trend reviews. Develop and implement corrective action plans to improve overall service performance. Support cost reduction, waste elimination, and serviceability improvement initiatives. Partner Enablement & Capability Development Design and conduct technical, process, and quality training programs for HP partners and subcontractors. Lead Train-the-Trainer (TTT) initiatives, field coaching, audits, and ride-along programs. Develop SOPs, knowledge articles, troubleshooting guides, checklists, and customer education materials. Drive partner readiness for new products, diagnostics, and service processes. Customer Experience & Governance Work closely with strategic customers and account teams to resolve business-critical issues. Improve customer experience through proactive communication, technical advisories, and escalation management. Ensure warranty compliance, service policy adherenc

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Our Customer Success Strategy & Operations team uses valuable data and market research to help our customers succeed and drive value. Our teams collaborate to identify solutions using competitor and industry trend analysis, providing valuable insights for strategic decision-making. We're responsible for facilitating smooth transitions during organizational change efforts that promote employee adoption. You'll be an integral part of solving challenges faced by our frontline teams to help make Zscaler more efficient and effective in meeting our customers' needs. We're looking for an experienced Manager of Product Support to join our team. This role would report into to the Director of Customer Services in Japan in a hybrid setting. Establish operational goals and work plans and delegates assignments to your team Promote behavior, motivate, and above all, support the existing Product Support team – coach them, contribute t

About the team MongoDB Technical Services Engineers will combine exceptional problem solving and communication skills with deep technical experience to advise customers and solve complex MongoDB problems. They are experts in components of the MongoDB ecosystem - database server, drivers, our management suite, and services such as Cloud Manager (the online product we developed for customers for automation, backup, monitoring, and analysis of their MongoDB systems), and MongoDB Atlas. They combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers. We are looking to speak to candidates who are based in Milan for our hybrid working model (Tues-Sat Shift). Cool things you’ll do MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people. You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. In this specific role, starting from the MongoDB database, you will also focus on the performance of our Cloud platform Atlas and its supported services. You will help both frontend and backend developers build next generation applications on MongoDB platform. Finally, MongoDB Technical Services puts a strong focus on engineers enabling their peers to be successful by sharing newly gained technical knowledge with the tea

We are looking to speak to candidates who are based in Sydney for our hybrid working model. Required Experience building and maintaining complex mission-critical production database systems (RDBMS or NoSQL). Coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc. Experience working with APIs and using it to integrate with 3rd party technologies and software in the areas of security and fraud, big data analytics and AI, healthcare, content management, IoT, database performance monitoring and management; financial services, healthcare services, telco etc. Solid hands-on experience with systems engineering, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting Experience analyzing and troubleshooting issues holistically, from the application tier through the database, down to storage Troubleshooting experience with TCP/IP networking stack on OS and Hypervisor Experience using or administering one or more cloud services stacks such as AWS, Azure or GCP Hands-on experience with administering and troubleshooting NAS, SAN, local storage, multi-pathing Experience building solutions involving application workloads and use cases. Preferred Experience using or managing MongoDB preferred Experience in one or more programming languages developing applications using a NoSQL or SQL database. Strong understanding of authentication systems such as LDAP, Kerberos, AD Experience using distributed version control systems, and in particular git Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators. Experience in working software product teams, and familiarity with product release processes from planning to release. Success Measures In 3 months, you’ll have gained a deep understanding of MongoDB and its partner ecosystem. You will complete New Hire Training. In 6 months, you will be comfortable working frontline w

MongoDB Technical Services Engineers for Named Accounts, as part of the Premium Services team within Technical Services, will use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and solve their complex MongoDB problems. They are experts in one or more components of the MongoDB ecosystem - database server, drivers, our management suite, and services such as Cloud Manager (the online product we developed for customers for automation, backup, monitoring, and analysis of their MongoDB systems), and MongoDB Atlas. Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers. We're looking to speak with candidates based in San Francisco or Palo Alto for our hybrid working model. Cool things you’ll do MongoDB is on a mission to change the way people think about databases. Along the way, our customers encounter questions and issues about how our approach to databases works for their use cases. In Technical Services, it's our job to help these people. You'll be primarily working alongside a handful of our largest enterprise customers - building a relationship, intimately guiding their use of MongoDB products and services, coordinating the resolution of their complex issues, - answering questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices for running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs, - interfacing with our product management and development teams on their behalf. What you need You should have 7+ years of database industry experience deploying and managing operational production databases at scale, both on premise and in the cloud. We encourage you to apply even if you’ve never used MongoDB before. We consider all candidates with an eye for those who are sel

Role Overview We achieve outstanding customer satisfaction through a 24x7x365 ‘follow-the-sun’ support model, with regional teams covering the Americas, EMEA, and APAC. We have an incredible opportunity for a customer-obsessed, process-driven Technical Services Operations Specialist to join MongoDB’s Technical Services team in Mexico City. As an operational powerhouse, this specialist will drive excellence, efficiency, and scale in delivering technical support services to our worldwide customer base. By embedding AI tools, automation, and modern workforce management workflows into daily operations, you will enable our technical support organization to operate smoothly, predictably, and seamlessly across global teams. As a key local representative of Technical Services (TS) Operations in Mexico City, you will play a central role in supporting our hybrid working model (3 days in office) while partnering closely with regional and global stakeholders to build a high-performing operations presence and ensure 24x7x365 operational readiness. Typical responsibilities include Organizing global on-call and mission-critical schedules using Workforce Management (WFM) tools and incident response platforms to guarantee seamless 24x7x365 support availability Collaborating with Technical Services leadership and staff to ensure integrated worldwide processes and a unified, high-quality customer experience Primarily supporting the AMER region while working and interacting regularly with global business partners across 'follow-the-sun' handovers Exemplifying a customer-obsessed mindset by resolving operational roadblocks, servicing critical customer access needs with urgency, and continually refining support ticket workflows Supporting the measurement, analysis, and dashboard reporting of teamwide Key Performance Indicators (KPIs) and metrics using tools like Tableau, SQL, and Google Sheets Identifying operational bottlenecks and building automated tools and scripts using Google Apps

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. Let’s start by telling you a little bit about Everpure Technical Services. We have 24x7 Support centers in North America, Asia and Europe. You will be part of the best Support team in the industry. How do we know that? Our customers and our NPS number tell us so! The Puritan culture focuses on 5 key values – Persistence, Creativity, Teamwork, Ownership, and Customer First. We hope you share the same values. We are looking for a Technical Support Engineer to join our 24x7 Support team based onsite in Dun Laoghaire, Dublin. You will work on problems of diverse scope where analysis will include hardware, software, and environmental factors within our FlashBlade product. Our Support Engineers utilize their deep technical expertise to troubleshoot customer issues and resolve them. Successful Support Engineers will be able to build strong networks across different departments in the company. SHOULD YOU ACCEPT THIS CHALLENGE…….. Proactively seek to understand customer expectations Answer and resolve support cases across all severity levels Own and track customer issues using our ticket tracking system Own all customer facing communications, ensuring the message is concise and professional Share and document knowledge via FAQ / KB articles, which can be internal or customer facing Mentor junior support engineers through training, and coaching Manage multiple projects/support cases simultaneously Champion customer issues inte

We are building a new Technical Services capability in Mexico to support a platform that helps customers build, deploy, and operate AI applications using MongoDB. This is an early hire on a growing team, and you will have the opportunity to help shape how we support customers, collaborate with Engineering and Product, and build the team’s technical practices from the start. The platform brings together AI application workflows, orchestration, model and tool integrations, cloud infrastructure, data services, and observability. The support team will work across these layers to help customers troubleshoot complex issues and operate their applications successfully. We are looking to speak to candidates based in Mexico City for our hybrid working model. The role As a Senior Technical Services Engineer, you will provide technical leadership for customers operating AI applications on a new MongoDB platform. You will own complex investigations across application behavior, agent workflows, APIs, cloud infrastructure, security, and data services, and help shape how Technical Services supports the platform as it scales. This is a senior individual contributor role where you lead through technical judgment, customer ownership, written communication, and influence across teams. What you’ll do Owning complex and high-impact customer investigations involving AI applications and agentic workflows Leading structured investigations, root-cause analysis, and recovery efforts across multiple technical layers Leading investigations into agent workflows, tool calls, model-provider integrations, memory, checkpoints, streaming, retries, and timeouts Reading and debugging Go, Typescript, Python services and agent implementations; using logs, metrics, traces, and diagnostic tooling to develop evidence-based conclusions Troubleshoot Kubernetes and containerized workloads, including deployments, images, secrets, resource failures, and networking Serving as a technical subject-matter expert for

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Technical Services Engineer (DSE) for Portworx® by Everpure™, you will be the dedicated technical champion for our most strategic, high-value accounts. You will provide a "white-glove" support experience, moving beyond reactive troubleshooting to become a proactive extension of your customers' engineering teams. By mastering the Everpure™ Platform, you will ensure the stability of large-scale Kubernetes deployments across hybrid clouds, bridging the gap between customer success and internal R&D. Your mission is to foster deep technical trust, ensuring that our key partners maximize the reliability and performance of their mission-critical data services. WHAT YOU'LL DO Drive Strategic Customer Success: Serve as the primary technical point of contact for designated accounts, providing proactive monitoring and high-touch engagement to prevent issues before they impact production. Lead Complex Incident Resolution: Take end-to-end ownership of critical incidents in large-scale deployments, performing deep-dive analysis across the full software stack to ensure rapid restoration of services. Accelerate Engineering Innovation: Collaborate directly with escalation and development teams to reproduce complex bugs and analyze system logs, ensuring customer feedback directly influences product reliability and usability. Guide Deployment Lifecycle: Partner with customers through every phase—from pre-sales POCs a

P-1378 Job Overview: We are seeking a highly skilled Frontline Staff Technical Solutions Engineer with over 12+ years of experience to join our Platform Support team. This role is pivotal in delivering exceptional support for our Databricks Data Intelligence platform, addressing complex technical challenges, and ensuring the seamless operation of our data solutions. As a frontline engineer, you will be the primary point of contact for critical issues, working closely with both internal teams and customers to resolve high-impact problems and drive platform improvements. Key Responsibilities: Frontline Support: Serve as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform. Provide expert-level troubleshooting, diagnostics, and resolution for complex problems affecting system performance and reliability. Customer Interaction: Engage with customers directly to understand their technical issues and requirements. Provide timely, clear, and actionable solutions to ensure high levels of customer satisfaction. Incident Management: Lead the resolution of high-priority incidents, coordinating with various teams to address and mitigate issues swiftly. Conduct thorough root cause analyses and develop preventive measures to avoid recurrence. Collaboration: Work closely with engineering, product management, and DevOps teams to share insights, identify recurring issues, and drive improvements to the Databricks Data Intelligence platform. Documentation and Knowledge Sharing: Create and maintain detailed documentation on support procedures, known issues, and solutions. Contribute to internal knowledge bases and create training materials to assist other support engineers. Performance Monitoring: Monitor and analyze platform performance metrics to identify potential issues before they impact customers. Implement optimizations and enhancements to improve platform stability and efficiency. Pla

P-1376 Job Overview: We are seeking a highly skilled Frontline Senior Technical Solutions Engineer with over 7+ years of experience to join our Platform Support team. This role is pivotal in delivering exceptional support for our Databricks Data Intelligence platform, addressing complex technical challenges, and ensuring the seamless operation of our data solutions. As a frontline engineer, you will be the primary point of contact for critical issues, working closely with both internal teams and customers to resolve high-impact problems and drive platform improvements. Key Responsibilities: Frontline Support: Serve as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform. Provide expert-level troubleshooting, diagnostics, and resolution for complex problems affecting system performance and reliability. Customer Interaction: Engage with customers directly to understand their technical issues and requirements. Provide timely, clear, and actionable solutions to ensure high levels of customer satisfaction. Incident Management: Lead the resolution of high-priority incidents, coordinating with various teams to address and mitigate issues swiftly. Conduct thorough root cause analyses and develop preventive measures to avoid recurrence. Collaboration: Work closely with engineering, product management, and DevOps teams to share insights, identify recurring issues, and drive improvements to the Databricks Data Intelligence platform. Documentation and Knowledge Sharing: Create and maintain detailed documentation on support procedures, known issues, and solutions. Contribute to internal knowledge bases and create training materials to assist other support engineers. Performance Monitoring: Monitor and analyze platform performance metrics to identify potential issues before they impact customers. Implement optimizations and enhancements to improve platform stability and efficiency. Platform Upgrades: Manage and oversee t

As a Developer Support Engineer, you’ll be a trusted technical partner for developers and customers integrating with the Asana platform. You’ll focus on API-related troubleshooting, developer workflows, and integration challenges - helping customers build reliably and confidently on top of our APIs. This is a hands-on role requiring basic programming skills, strong analytical skills, API debugging expertise, centered on delivering high-quality, developer-first support, combining technical depth with clear, empathetic communication. In this role, you’ll work closely with customers to understand their use cases, diagnose complex technical issues, and advocate for improvements to our APIs and platform capabilities. You’ll collaborate cross-functionally with Engineering, Product, and Developer Relations to drive scalable solutions, share developer insights, and improve the overall integration experience. You’ll thrive here if you’re technically curious, detail-oriented, and passionate about helping developers succeed through thoughtful, durable solutions—not just quick fixes. This role is based in our Warsaw office with an office-centric hybrid schedule. Along with most Asanas, you’ll work from this office in person on Mondays, Tuesdays, and Thursdays. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements. You will: Provide technical support to customers, including debugging, troubleshooting and resolving API-related issues. Given the complexity and breadth of Asana's use across many industries, this is not a typical "question and answer" support role. Triage and escalate API-related bugs and critical issues to R&D teams. Support developers through email, our community forum, and live chat, ensuring they can successfully build on our platform. Monitor internal Slack channels for urgent API support requests. Collaborate with R&