Technical Support Analyst Jobs

About Prophecy The leader in AI-native data preparation and analysis, Prophecy is revolutionizing how the world's top enterprises turn data chaos into reliable insights. We introduce the AI-native data lifecycle (generate, refine, deploy) where our industry-leading AI agents and humans work hand-in-hand in visual and document interfaces to analyze, transform, and prepare data to ship trusted insights at enterprise scale. Join us as we build the next data revolution. About The Role Prophecy is hiring a VP of Customer Success and Support to lead our post-sales organization and take ownership of our existing customer base. This is a senior leadership role accountable for gross retention, net dollar retention, customer satisfaction, and the quality of enablement and technical support our customers receive. You will set the strategy for the post-sales function, defining the coverage model, segmentation, service offerings, and investment plan required to support enterprise customers as we scale. You will also own the execution: the renewal cycle from early risk identification through close, the global support function, and the systems and team that run both. As a member of the leadership team, you will represent the customer base in executive planning and serve as a primary channel between customer experience and our product roadmap, working closely with Product, Engineering, Sales, and Field Engineering. The role requires both. We are looking for a leader who can design the operating model for a post-sales organization several times our current size, and who is equally comfortable in the renewal forecast, a customer escalation, and the weekly account health review. Responsibilities Retention and Renewals Own gross retention and net dollar retention targets for the installed base. Forecast renewals with the same discipline applied to new business, and be accountable for the accuracy of that forecast. Manage the renewal cycle end to end, including early risk identifi

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Cloud Support Engineer (CSE) Snowflake seeks early-career Cloud Support Engineers who combine technical expertise, customer empathy, and an AI-first mindset . Fluency in Japanese (spoken and written) and familiarity with Japanese business culture; experience living or working in Japan preferred. You'll leverage and refine AI tools to accelerate troubleshooting, improve knowledge bases, and reduce time to resolution—safely and responsibly. Experience in 24x7 technical support, escalation handling, on-call rotations, and incident management is ideal. Key Responsibilities: As a Cloud Support Engineer , you manage customer cases and are accountable for accelerating their time-to-resolution, ensuring platform stability, and driving a world-class support experience. Operating as a full-stack technical support resource, this role blends deep hands-on troubleshooting with the customer empathy and communication skills of a trusted advisor. Customer Value and Incident Ownership Own the Customer Experience: Manage customer issues from initial triage through resolution and follow-up, ensuring clear communication and timely updates. Deliver Support Value with AI: Leverage AI assistants and diagnostics to accelerate triage and root-cause analysis while maintaining accuracy and safety sta

We are looking for an experienced and proactive Infrastructure Support Engineer to provide technical support and administration across our cloud and on-prem IT environments. This role combines infrastructure operations, technical support, and platform administration, delivering specialised technical assistance to our company employees, including quantitative researchers, developers, and business teams across the Americas (GMT-3 to GMT-6) or Asia-Pacific (GMT+7 to GMT+9) time zones. The ideal candidate will have hands-on experience with AWS infrastructure, enterprise platforms, and strong analytical and troubleshooting skills. The role requires excellent communication skills and the ability to support both technical and non-technical users in an international environment. WHAT YOU'LL BE DOING: Handle and respond to employee support requests through corporate communication and ticketing platforms Support, maintain, and troubleshoot cloud and on-premises infrastructure services, applications, and enterprise platforms Manage user accounts, access permissions, system configurations, and related administrative tasks Troubleshoot hardware, software, access, and basic connectivity issues including VPN, Wi-Fi, DNS, and related networking components Monitor infrastructure health, performance, and availability Conduct root cause analysis for recurring technical and infrastructure-related issues, and recommend improvements Contribute to automation, integration, and process improvement initiatives Maintain clear and accurate technical documentation, operational procedures, and user guides Work closely with cross-functional teams to design solutions and implement system improvements and upgrades Provide remote support for office and on-premises IT infrastructure, where applicable WHAT WE LOOK FOR IN YOU: Bachelor's degree in Computer Science, Information Technology, or related field At least 5 years of experience in IT Support and Engin

Datadog's Technical Solutions (TS) organization is one of the largest organizations in the company — spanning Sales Engineers, Technical Account Managers, Enterprise Customer Success Managers, Technical Support Engineers, and Solutions Architects who work with prospects and customers across every stage of their journey with Datadog. Technical Solutions Operations (TSO) exists to make that organization faster, smarter, and more scalable. We build the systems, analytics & programs that give TS teams more leverage — and we measure our success by the business outcomes we drive, not the projects we complete. The programs this team runs touch every function in TS, and the operating model you build will define how that scales. We're looking for a Director of Technical Program Management to lead the TSO Program Management team. This role sits at the intersection of strategy and execution: you'll own the programs that shape how TS operates at scale, lead a team of technical program managers, and serve as a peer to the Directors and VPs who run the teams you support. Your counterparts are leaders overseeing hundreds of customer-facing technical professionals, and your role is to successfully interface with each organization with proactive solutions on how your team can help them be more effective. This is a rare opportunity to lead a function where the output isn't a deliverable, it's organizational capability. If you want to build something that compounds across an entire organization, this is the role. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do Run the PMO as a business impact function. Own the PMO operating model end-to-end, including intake, prioritization, scoping, execution, and impact measurement — with every program directly linked to measurable bu

Trading Application Support Specialist – Dubai – w/m Horizon Trading Solutions is an independent global technology company focused on electronic trading, supporting agency and principal business goals across equities and derivatives. For over 20 years we’ve equipped the most progressive global capital market players with powerful algorithmic technology and direct connectivity to more than 80 exchanges worldwide. Our single multi-asset platform and our unfaltering commitment to client partnership allow us to promise Performance Simplified: making it easy to be the best in trading. We are currently looking for a Trading Application Support Specialist (W/M), based in Dubai for a Full Time Position and Permanent Contract, to successfully ensure the deployment of our solutions to our clients (brokers, investment banks, stock exchanges...) and be their primary point of contact for technical support. If you join us, you will: Issue Analysis and Resolution: Analyse and troubleshoot issues or incidents, aiding customers in resolving issues, explaining usage, debugging failures, pinpointing problems, implementing workarounds, enhancing performance, improving security, and determining root causes. Define the severity and area of each issue, ensuring accurate classification and prioritization. Resolve tickets according to the required knowledge, adhering to the proper process, and escalate when necessary for timely resolution. Customer Communication and Support: Serve as the primary point of contact for customers, addressing their requests through resolution or escalation. Keep customers updated on the progress of their ticket resolution, providing clear communication regarding steps and timing. Write comprehensive documentation on current issues for customers to enhance their knowledge and understanding (KDB). Deployment and Training: Deploy products at customer sites, ensuring seamless integration and functionality. Provide training sessions to clients, i

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. As a Senior Technical Account Manager (Senior TAM, L6) at Affirm, you will own the operational aspect of technical account management across Affirm's strategic alliance portfolio—alerting, monitoring, troubleshooting, delivering against SLAs, fielding technical inquiries, and performing investigations and analysis, while also driving technical initiatives that translate merchant business objectives into technical strategies and product optimizations. Senior TAMs are part of the Engineering team and collaborate closely with Affirm's Product, Engineering, Operations, Customer Success, and Frontline Technical Support teams. This is an operations-heavy role to start. Expect the majority of your early focus to be on keeping merchant integrations healthy—monitoring, triage, troubleshooting, and SLA delivery—while you progressively take on more custom solutioning and cross-functional initiatives. Over your first 6–12 months, as you build operational mastery, you will grow into owning your own book of accounts and carrying it through to end-to-end account ownership. A Senior TAM independently owns operational health across the strategic alliance portfolio, designs custom integration solutions grounded in Affirm's standard integrations, drives cross-team collaboration on initiatives, acts as a technical lead on team projects, and mentors less-experienced members of the team. What You'll Do Own the operational aspect of technical account management across Affirm's strategic alliance portfolio—alerting, monitoring, troubleshooting, and fielding technical inquiries—so integrations stay healthy and issues are resolved quickly. Deliver against SLAs, proactively surfacing technical risks before they become customer-impacting and responding with urgency to merchant issues. Perform in-depth investigations a

Coder builds enterprise software that keeps developers in flow. As a Senior Customer Support Engineer, you will help customers solve complex technical issues, get unstuck faster, and build with confidence. You will work closely with Product, Customer Success, and Enterprise Account Managers to resolve urgent issues, improve support workflows, and turn customer feedback into better product experiences. This is a highly visible role on a growing team, with direct impact on how customers experience Coder. What you’ll do here Reproduce and debug customer issues using existing tools, test environments, or custom reproduction setups Solve incoming technical support requests in a timely manner, including urgent, high-severity cases Communicate clearly and tactfully with customers throughout the support lifecycle Gather context, provide diagnostic steps, share resolution guidance, and follow up after issues are resolved Identify and communicate product usage trends, bugs, and feature requests Collaborate with Enterprise Account Managers to schedule, coordinate, and lead customer debugging calls Document customer activity in accordance with internal and external security standards Guide and mentor new team members on support processes and procedures Contribute to product documentation, customer knowledge base articles, and best practice guides Improve support processes, tools, and workflows in collaboration with the broader team Participate in a periodic on-call rotation for production-down issues What we’re looking for Based in the US West Coast timezone 5+ years of customer support engineering experience, or a comparable customer-facing technical role, preferably with critical software products 5+ years of experience supporting enterprise customers 2+ years of experience diagnosing production network connectivity and performance issues Strong problem-solving, analytical, and troubleshooting skills Clear, thoughtful communication skills, both verbal and written Experience w

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed. Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team. You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business. In this role you will: Serve as the trusted front-line contact for large enterprise customers, guiding them on AI prompting best practices, resolving bugs, and turning feedback into a better product experience, whilst adhering to strict SLAs. Diagnose, reproduce, and resolve complex technical issues across the Replit platform. Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication. Lead customer-facing communications during outages or incidents. Analyse recurring issues and identify process and documentation improvements to reduce time-to-resolution Build and update internal tooling, automation, and documentation that improves team efficiency. Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience. Help

Coder builds enterprise software that keeps developers in flow. As a Senior Customer Support Engineer, you will help customers solve complex technical issues, get unstuck faster, and build with confidence. You will work closely with Product, Customer Success, and Enterprise Account Managers to resolve urgent issues, improve support workflows, and turn customer feedback into better product experiences. This is a highly visible role on a growing team, with direct impact on how customers experience Coder. What you’ll do here Reproduce and debug customer issues using existing tools, test environments, or custom reproduction setups Solve incoming technical support requests in a timely manner, including urgent, high-severity cases Communicate clearly and tactfully with customers throughout the support lifecycle Gather context, provide diagnostic steps, share resolution guidance, and follow up after issues are resolved Identify and communicate product usage trends, bugs, and feature requests Collaborate with Enterprise Account Managers to schedule, coordinate, and lead customer debugging calls Document customer activity in accordance with internal and external security standards Guide and mentor new team members on support processes and procedures Contribute to product documentation, customer knowledge base articles, and best practice guides Improve support processes, tools, and workflows in collaboration with the broader team Participate in a periodic on-call rotation for production-down issues What we’re looking for 5+ years of customer support engineering experience, or a comparable customer-facing technical role, preferably with critical software products 5+ years of experience supporting enterprise customers 2+ years of experience diagnosing production network connectivity and performance issues Strong problem-solving, analytical, and troubleshooting skills Clear, thoughtful communication skills, both verbal and written Experience with Terraform Experience with major

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed. Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team. You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business. In this role you will: Serve as the trusted front-line contact for large enterprise customers, guiding them on AI prompting best practices, resolving bugs, and turning feedback into a better product experience, whilst adhering to strict SLAs. Diagnose, reproduce, and resolve complex technical issues across the Replit platform. Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication. Lead customer-facing communications during outages or incidents. Analyse recurring issues and identify process and documentation improvements to reduce time-to-resolution Build and update internal tooling, automation, and documentation that improves team efficiency. Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience. Help

Job Description (JD) for MEP Engineer - Electrical Lead Projects & Site Integration. Experience Minimum 8 to 12 years of relevant experience in industrial pharmaceutical FMCG chemical manufacturing or process industry projects. Proven experience in handling electrical systems control systems for greenfield and brownfield projects. Experience in project execution commissioning and plant integration activities. Technical Competencies Electrical power distribution systems (HT/LT) Transformers switchgear MCCs PCCs UPS and DG systems Load calculations and power system studies Earthing and lightning protection systems Electrical safety standards and statutory compliance FAT SAT commissioning and start-up support Technical Bid Analysis (TBA) Vendor and contractor management AutoCAD and electrical drawing review Project planning and execution methodologies Excellent stakeholder management and communication skills Problem-solving and troubleshooting mindset Result-oriented with strong project ownership Effective planning organizing and execution skills Address: D-3/CL, MIDC Industrial Area,Turbhe, Navi Mumbai. 400705 Facility: ZOETIS PHARMACEUTICAL - NAVI MUMBAI Qualification: Post graduate Experience: 8 - 12 years Source: Sodexo India | Job Code: IJP575825

Senior Product Support Integrator Company: The Boeing Company Boeing Global Services (BGS) Engineering team as an exciting opportunity for an experienced Senior Product Support Integrator to join the Air Dominance (AD) team in Hazelwood, Missouri. This role is responsible for leadership and oversight for platform-level product support integration efforts across the full lifecycle of the program. This role will drive coordination, planning, and execution of all product support elements to ensure an integrated, supportable, and sustainable platform solution. The ideal candidate has in depth experience working on military aircraft with a strong understanding of logistics planning, sustainment engineering, support equipment, technical data, and lifecycle readiness for development programs. Primary Responsibilities: Lead a cross functional team responsible for integrating all product support elements across the complete platform throughout the lifecycle, including logistics integration, design for maintainability and sustainability, service engineering, facilities, product support analysis, provisioning, and technical publications Provide program management support and oversight for proprietary program product support efforts, including Risk, Issue, and Opportunity management, Integrated Master Schedule development, budget allocation, and resource planning Ensure logistics requirements are incorporated into system design, verification, and sustainment planning Support Integrated Product Teams (IPTs) and technical revi

At Kailera, we are bold, authentic and committed to our mission of developing therapies that give people the power to transform their lives and elevate their overall health. Rooted in an entrepreneurial spirit and a team-oriented culture, we are working together to advance Kailera’s mission to advance novel therapies for obesity and related conditions. We are passionate about creating an inclusive workplace that promotes collaboration, integrity, and excellence. As we expand, we seek the most talented individuals with diverse backgrounds, cultures, perspectives, and experiences to join our team. What You’ll Do: The Senior Scientist, Analytical Development and Quality Control will support analytical development and quality control activities performed by our external partners for cGMP manufacturing, quality release, and stability. The Senior Scientist will work directly with technical counterparts at vendor sites to implement the required product controls and ensure the integrity of data generated by our external partners. This role will also provide critical support for regulatory filings and ensure compliance with global regulatory standards. Required location: Waltham, MA (hub-based, onsite 3-4 days per week) Responsibilities: Participate in the assessment and selection of Contract Development and Manufacturing Organizations (CDMOs) Oversee analytical activities conducted by these CDMOs to ensure external partners fulfill technical needs and quality standards Perform detailed review and provide data integrity oversight of data generated at CDMOs Ensure appropriate methods are developed and implemented for drug substance and drug product based on identified critical quality attributes Provide oversight of phase-appropriate method validation activities in alignment with current regulatory requirements Oversee stability programs to support product retest, shelf-life, and expiration dating Contribute to the preparation of data summaries and report

At Kailera, we are bold, authentic and committed to our mission of developing therapies that give people the power to transform their lives and elevate their overall health. Rooted in an entrepreneurial spirit and a team-oriented culture, we are working together to advance Kailera’s mission to advance novel therapies for obesity and related conditions. We are passionate about creating an inclusive workplace that promotes collaboration, integrity, and excellence. As we expand, we seek the most talented individuals with diverse backgrounds, cultures, perspectives, and experiences to join our team. What You’ll Do: The Associate Director, Analytical Development and Quality Control will support analytical development and QC operations for clinical development and commercialization of Kailera’s pipeline compounds. The individual will provide technical expertise and will work closely with cross-functional stakeholders to ensure end-to-end drug development and manufacturing activities are executed seamlessly and in alignment with the company’s integrated development plans and program timelines. Responsibilities: Lead analytical development and support QC activities related to the development and commercialization of peptide drug substances.. Develop and maintain current knowledge in analytical methods and product and process control strategies supporting the peptide drug substance. Through our external network, lead the development of analytical methods that support Kailera’s product pipeline, including analytical transfers and troubleshooting in CDMO laboratories. Provide input for developing and implementing analytical development strategies, including managing execution of functional activities in support of clinical development, regulatory filings (IND/NDA/MAA), product approvals, and commercialization. Author relevant CMC sections to enable global regulatory filings. Participate on cross-functional CMC teams for the project(s) assigned to ensure adequate

JOB DESCRIPTION Product Support Engineer Location: Bengaluru / Chennai | Department: Product Support | Experience: 3–5 Years | Shift: 24x7 Rotational ROLE OVERVIEW We are seeking a proactive and technically skilled Product Support Engineer to serve as the primary point of contact for our global enterprise B2B customers using the Hexnode Unified Endpoint Management (UEM) platform. In this role, you will diagnose, troubleshoot, and resolve L1 endpoint management issues across multi-OS environments, ensure SLA adherence, and deliver exceptional support experiences. * Note: Comprehensive, hands-on product training on the Hexnode UEM suite will be provided after onboarding. KEY RESPONSIBILITIES Tier-1 Technical Support: Provide fast, effective technical support via Chat, Email, and Call to global B2B administrators, IT Specialists and MSP technicians. Incident Management & SLAs: Take ownership of reported issues from initial log to final resolution, ensuring strict adherence to response and resolution SLAs and maintaining high CSAT scores. Endpoint & Enrollment Troubleshooting: Triage and resolve device enrollment failures, policy deployment conflicts, compliance checks, and app distribution issues across Android, iOS/iPadOS, macOS, and Windows devices. Environment Replication: Utilize physical test devices and virtual machines to reproduce customer setups, isolate platform bugs, and verify resolution steps before providing guidance. Identity & Enterprise Integration: Assist customers with enterprise platform integrations, including directory services (Active Directory, Microsoft Entra ID) and platform enrollment services (Apple Business Manager, APNs, Android Enterprise). Escalation & Collaboration: Perform systematic root-cause analysis an