Technical Support Analyst Jobs

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role The Prism team builds the systems that turn Elastic Security's raw data into a trustworthy picture of the users, hosts, and services in a customer's environment. We power the Entity Store, entity risk scoring, entity resolution, and the data maintainers that analysts rely on to understand who did what, what's risky, and what to investigate next. We build features that have to work at scale, and we care deeply about correctness and performance. As a senior engineer, you will lead technical work across this area. You'll partner with product, design, and engineering to turn hard, ambiguous problems into reliable, performant systems that ship to real security teams. We're a distributed team — we work across time zones and collaborate in GitHub, Slack, design reviews, and code reviews. What You Will Be Doing Own small-to-medium projects from technical design through production, including data modeling, background tasks, and APIs. Make our features fast and reliable at scale: profile and optimize queries, tame timeouts, and design for a range of customer topologies. Write high-quality TypeScript and React code, with Node.js services and APIs where needed. Build telemetry, tests, and safeguards so the systems behave predictably in production. Review code, support teammates, and improve team practices. Partner with teams ac

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role The Prism team builds the systems that turn Elastic Security's raw data into a trustworthy picture of the users, hosts, and services in a customer's environment. We power the Entity Store, entity risk scoring, entity resolution, and the data maintainers that analysts rely on to understand who did what, what's risky, and what to investigate next. We build features that have to work at scale, and we care deeply about correctness and performance. As a senior engineer, you will lead technical work across this area. You'll partner with product, design, and engineering to turn hard, ambiguous problems into reliable, performant systems that ship to real security teams. We're a distributed team — we work across time zones and collaborate in GitHub, Slack, design reviews, and code reviews. What You Will Be Doing Own small-to-medium projects from technical design through production, including data modeling, background tasks, and APIs. Make our features fast and reliable at scale: profile and optimize queries, tame timeouts, and design for a range of customer topologies. Write high-quality TypeScript and React code, with Node.js services and APIs where needed. Build telemetry, tests, and safeguards so the systems behave predictably in production. Review code, support teammates, and improve team practices. Partner with teams ac

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role The Prism team builds the systems that turn Elastic Security's raw data into a trustworthy picture of the users, hosts, and services in a customer's environment. We power the Entity Store, entity risk scoring, entity resolution, and the data maintainers that analysts rely on to understand who did what, what's risky, and what to investigate next. We build features that have to work at scale, and we care deeply about correctness and performance. As a senior engineer, you will lead technical work across this area. You'll partner with product, design, and engineering to turn hard, ambiguous problems into reliable, performant systems that ship to real security teams. We're a distributed team — we work across time zones and collaborate in GitHub, Slack, design reviews, and code reviews. What You Will Be Doing Own small-to-medium projects from technical design through production, including data modeling, background tasks, and APIs. Make our features fast and reliable at scale: profile and optimize queries, tame timeouts, and design for a range of customer topologies. Write high-quality TypeScript and React code, with Node.js services and APIs where needed. Build telemetry, tests, and safeguards so the systems behave predictably in production. Review code, support teammates, and improve team practices. Partner with teams ac

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Get to know Okta Team Okta is The World’s Identity Company. We enable everyone to safely use any technology anywhere, on any device or application. Our Workforce and Customer Identity Clouds provide secure, flexible access, authentication, and automation, transforming how people navigate the digital world and placing Identity at the core of business security and growth. At Okta, we are committed to celebrating a variety of perspectives and experiences. We are looking for lifelong learners and individuals whose unique experiences will make our organization better. The Technology Data and Intelligence (TDI) team at Okta is focused on boosting internal efficiency through the implementation of secure, scalable, and innovative systems. About the Role The team is seeking a talented Senior Software Engineer (FullStack) to become part of our TDI team in Bangalore, who can effectively balance technical excellence with a disciplined approach to the software development lifecycle. In this role, you will be responsible for designing and developing customizations, extensions, configurations, and integrations required to meet the company’s strategic business objectives. Candidates will work collaboratively with business stakeholders, business analysts, and engineers on different infrastructure layers, from proposal development to deployment and support. Therefore, a commitment to collaborative problem-solving and delivering high-quality solutions is essential

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. The Growth Platform Engineering team builds the core systems and tools that drive user acquisition, engagement, and lifecycle growth at Affirm. Our platform enables personalized communications, intelligent experimentation, and scalable services that help customers discover and adopt Affirm’s products. We collaborate closely with Product, Data Science, and Experience teams to design APIs, event-driven services, and experimentation frameworks that reach millions of customers across thousands of merchants. This team’s work directly impacts how customers experience Affirm and fuels our long-term growth. We’re looking for a passionate Senior Software Engineer to design and build backend systems that power Affirm’s growth engine. This is a high-impact, cross-functional role that combines technical excellence with strong product intuition. You’ll contribute to scalable, secure, and extensible services that enable Affirm to reach new customers, improve engagement, and expand our product ecosystem. The systems you build will directly influence customer experiences and Affirm’s overall growth trajectory. What you'll do Drive planning and prioritization of projects based on product, technical, and business goals using data-driven decision making. Design and build scalable backend systems, APIs, and data models that power communications, experimentation, and personalization. Partner with Product Managers, Data Scientists, and Analysts to define and execute strategies for customer acquisition and engagement. Establish and uphold engineering best practices to ensure services are secure, observable, and performant at scale. Mentor and support junior engineers, contributing to a culture of learning, collaboration, and technical excellence. What we look for 6+ years of experience as a Software Engineer with

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Coinbase has built the world's leading compliant cryptocurrency platform serving over 73 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the crypto economy and increase economic freedom around the world. There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people with the desire and capacity to build and share expertise in the frontier technologies of crypto and blockchain, in whatever way is most relevant to their role. JOB DUTIES Scale and grow the HR Engineering team by hiring, onboarding and training new analysts and engineers to support Workday and HR functional area Provide functional & technical leadership and mentoring to team members Supervise the day-to-day activities of our Workday instance Design user-friendly processes, guidelines, and documentation

About BlueConic: At BlueConic, we’re reinventing how businesses grow by transforming customer data into real-time intelligence and action. As the creators of the industry’s first Customer Growth Engine (CGE), we help brands move beyond traditional CDPs to a smarter, faster model for growth that is powered by AI, built for privacy, and designed to create meaningful value across the customer lifecycle. For our customers, none of that works if their email doesn’t reach the inbox. Our Success Services team is what keeps it there. Senior Deliverability Strategist We’re hiring a Senior Deliverability Strategist to own the customer-facing side of deliverability in Success Services, from onboarding and IP/domain warm-up through audits, remediation, and ongoing inbox-placement strategy. You’ll be the senior deliverability voice customers rely on, working directly with mailbox providers, blocklist operators, and industry bodies on their behalf, and partnering with our Lead Deliverability Analyst, who owns technical and operational execution. This is a highly client-facing role reporting to the Manager, Deliverability. Location & Coverage Based in Pune, India, working U.S. business hours to support our U.S. customers and their mailbox-provider escalations in real time. As our customer base grows internationally, coverage will expand to additional time zones (including EU), so flexibility to shift or extend hours as the team scales is expected. What you'll do Own onboarding and warm-up: IP and domain warm-up for customers migrating to BlueConic, from plan design through execution and monitoring. Lead deliverability audits: holistic reviews of a customer’s sending infrastructure, authentication, list hygiene, reputation, and program performance, delivered as a clear report with prioritized remediation steps. Own incident response: serve as the escalation point for spam complaints, spam-trap hits, blocklistings, and ISP blocks, and drive them to resolution in real time. Own I

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Security Incident Response team is responsible for triaging and assessing the severity of incoming security alerts, responding with initial containment measures and escalating as needed to incident responders for further investigation and resolution. They analyze a variety of data sources to identify potential threats, collect requirements for operational enhancements to detection and response systems, and generally scale security processes. From external attacks to insider threats, our goal is to respond with speed and precision, remediate, and support the incident postmortem process. The team is distributed globally and regularly coordinates with stakeholders in North America, Europe, and Asia. What you’ll do You will leverage your security management experience to improve incident response capabilities at Stripe. You will manage a team of security analysts, investigators, and responders on the front lines of the incident response process, hiring, training, and evaluating their performance, providing technical guidance where needed, developing clear and consistent response procedures, and ensuring timely and effect

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the team: OKX data team is responsible for the whole data scope of OKG, from techincal selection, architecture design, data ingestion, data storage, ETL, data visualization to business intelligence and data science. We are data engineers, data analysts and data scientists. The team has end-to-end ownership of most of the data at OKx throughout the whole data lifecycle including data ingestion, data ETL, data warehouse and data services. As a data engineer of the team, you will work with the team to leverage data technologies to empower evidence-based decision-making and improve the quality of the company's products and services. Responsibilities: Build and maintain the data warehouse for the risk control business domain, and develop the thematic metrics/indicator system to support data needs across all risk control business lines. Design and implement the technical architecture for offline and real-time data application services, and optimi

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Get to know Okta Team Okta is The World’s Identity Company. We enable everyone to safely use any technology anywhere, on any device or application. Our Workforce and Customer Identity Clouds provide secure, flexible access, authentication, and automation, transforming how people navigate the digital world and placing Identity at the core of business security and growth. At Okta, we are committed to celebrating a variety of perspectives and experiences. We are looking for lifelong learners and individuals whose unique experiences will make our organization better. The Technology Data and Intelligence (TDI) team at Okta is focused on boosting internal efficiency through the implementation of secure, scalable, and innovative systems. About the Role The team is seeking a talented Senior Software Engineer to become part of our TDI team in Bangalore, who can effectively balance technical excellence with a disciplined approach to the software development lifecycle. In this role, you will be responsible for designing and developing customizations, extensions, configurations, and integrations required to meet the company’s strategic business objectives. Candidates will work collaboratively with business stakeholders, business analysts, and engineers on different infrastructure layers, from proposal development to deployment and support. Therefore, a commitment to collaborative problem-solving and delivering high-quality solutions is essential. In a

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Are you passionate about engineering quality, efficiency, and increasing the impact of engineers around you? Software Engineers at Palantir build software at scale to transform how organizations globally use data. As a Software Engineer on Developer Productivity, you’ll identify, develop, and drive investments to improve the velocity and quality of our engineering, as well as bolster the happiness and productivity of other developers. The role spans a spectrum of areas, such as build and software supply-chain systems, platform runtime environments, telemetry relating concurrency, memory/performance optimizations, and monitoring/alerting. Your primary users will be other developers at Palantir. They will be empowered with the software you develop to build capabilities used by research scientists, aerospace engineers, intelligence analysts, and economic forecasters in countries around the world. There will be opportunities to contribute to open source software, including projects maintained by others that we leverage. You’ll work autonomously within a community that will support and challenge you as you grow to become a strong technical contributor and engineering leader. The team is hiring for Frontend and Backend engineers. Core Responsibilities We're hiring engineers who are passionate about solving real-world problems and empowering developers to do their work optimally. If you’re motivated to develop reliable, performant, scalable systems and tools, here are some examples of the types of work you’d get to do: • Define and build standard practices for how services are operated and observed throughout their deployment • Build libraries and tool

Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management. At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation. What You Will Do and Learn We are looking for an Anaplan Consultant to join our Anaplan Delivery Team! As an Anaplan Consultant , you will help some of the world’s most well-known organizations solve business challenges through Enterprise Performance Management. With the opportunity to build your Anaplan expertise by obtaining recognized certifications, you will implement Anaplan as a ‘Best in Cloud’ solution for Finance, Supply Chain and Sales. Ideal candidates will be able to: Interact directly with clients to extract their needs Analyze customer needs, design, configure, and test customer solutions Resolve technical issues through debugging, research, and investigation Assist with production support issues as required Maintain effective working relationships with team members Mentor Analysts with domain knowledge and configuration questions Assist with configuration reviews to provide useful feedback Contribute to project and team documentation Deliver Anaplan training to our clients Stay current with latest Anaplan technologies and best practices within the industry Qualifications: 1-5 years of experience in Consulting or Financial Reporting and Analysis Strong knowledge of Excel. Including an understanding of how to develop macros, and model large data sets utilizing Lookups and SumIf functions Microsoft Office Suite expertise Strong understandin

Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management. At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation. What You Will Do and Learn We are looking for an Anaplan Consultant to join our Anaplan Delivery Team! As an Anaplan Consultant , you will help some of the world’s most well-known organizations solve business challenges through Enterprise Performance Management. With the opportunity to build your Anaplan expertise by obtaining recognized certifications, you will implement Anaplan as a ‘Best in Cloud’ solution for Finance, Supply Chain and Sales. Ideal candidates will be able to: Interact directly with clients to extract their needs Analyze customer needs, design, configure, and test customer solutions Resolve technical issues through debugging, research, and investigation Assist with production support issues as required Maintain effective working relationships with team members Mentor Analysts with domain knowledge and configuration questions Assist with configuration reviews to provide useful feedback Contribute to project and team documentation Deliver Anaplan training to our clients Stay current with latest Anaplan technologies and best practices within the industry Qualifications: 1-5 years of experience in Consulting or Financial Reporting and Analysis Strong knowledge of Excel. Including an understanding of how to develop macros, and model large data sets utilizing Lookups and SumIf functions Microsoft Office Suite expertise Strong understandin

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As a leader in our Enterprise Support organization, you’ll lead a team across Enterprise and Technical Support to ensure we deliver exceptional experiences to our customers. You’ll partner closely with Sales, Product, Engineering, and Support Operations to improve workflows, unlock product insights, and advocate for meaningful system changes. We’re looking for a leader who is passionate about developing people, thrives in complexity, and brings structure and clarity to a fast-paced, agile environment. This role will be based out of our Singapore hub. What you’ll do at Figma: Lead and develop the Enterprise & Technical Support team, setting a high bar for customer experience, quality, and performance, with a focus on coaching to deliver a premium customer experiences Manage, coach, and empower the team to meet the KPIs most critical to Enterprise success, driving clarity, alignment, and accountability Partner with Support Operations to implement operational improvements that enhance our ability to deliver support at scale Collaborate closely with Sales leadership to unblock high-value customers, support complex organization migrations, and guide major account transitions, ensuring continuity and customer satisfaction Work with Voice of the Customer, Product, and Engineering teams to surface meaningful insights that drive product and journey improvements Use data and insights from Product Support Analytics to surface trends, improve product quality, and inform strategic decision-making S

About the Team DoorDash is looking for an experienced Data Engineer to join our growing Tax Data Mart team. This role will be a key contributor to the team and will be responsible for building and operating the data pipelines and infrastructure that power analytics and decision-making across the company. As DoorDash continues to grow its global footprint across multiple business lines, we are looking for a candidate with experience designing and maintaining scalable data systems. This person will support and grow our unique community via your blend of engineering, technology, and process improvement experience. About the Role You will be reporting to the Manager of Tax Data Mart, and play an integral role in DoorDash’s data function, owning the processes for ingesting, transforming, and controlling our data, ensuring accuracy, and making it available to analytics and business users. As a member of this team, you will lead the design, implementation, and operation of data pipelines and related processes to support the Company’s exponential growth. You’re excited about this opportunity because you will… Design, build, and maintain scalable, reliable data pipelines (ETL/ELT) that serve data across the company Develop and optimize data models and warehouse structures to support analytics and reporting Participate in new business initiatives and identify their impact on existing data system(s) and processes. Work closely with Analytics, Data Science, and business partners in the development and validation of new data sources. Identify and document business, functional and technical requirements to support new business initiatives and to enhance existing system functionality. Leverage AI & AI assisted tooling to build and automate recurring data tasks & pipelines. Monitor data quality, reliability, and observability, and resolve data-related issues for our internal business partners. Participate in defining the Company’s data tooling needs, including the maintenan