Technical Support Engineering Director Jobs

Datadog is seeking a strategic, results oriented Director to lead and scale our Technical Support Engineering (TSE) organization across LATAM. This leader will be responsible for strengthening and expanding our regional support presence, building high-performing teams, and ensuring operational excellence as we continue our rapid growth.You will lead a team of managers and support engineers in our LATAM region, partnering cross-functionally to deliver exceptional customer outcomes and consistent global standards. A t Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Lead, develop, and scale a multi-country Technical Support Engineering organization across LATAM Evaluate and launch new support locations within LATAM as customer growth requires Act as the owner for your team’s metrics and performance - partnering closely with upper management and HR on performance management and employee issues Provide strategic guidance and oversight to Managers on regional projects, ensuring their successful and timely completion. Lead regional hiring efforts to attract and retain top technical talent in competitive LATAM markets. Ensure that all quarterly hiring targets for the region and functional area are met Ensure the successful onboarding and development of Technical Support Engineers Drive cross-functional projects or initiatives to improve team productivity, process, or procedure Collaborate with internal teams and customers on high-priority escalations/incidents and act as a resource to resolve escalations from team members as necessary Conduct regular 1:1’s with team members to provide constructive feedback and skills development. Liaise with other groups throughout the organization (Sales, Customer Success, Engineering, Product) to tackle urgent

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Our Customer Success Strategy & Operations team uses valuable data and market research to help our customers succeed and drive value. Our teams collaborate to identify solutions using competitor and industry trend analysis, providing valuable insights for strategic decision-making. We're responsible for facilitating smooth transitions during organizational change efforts that promote employee adoption. You'll be an integral part of solving challenges faced by our frontline teams to help make Zscaler more efficient and effective in meeting our customers' needs. We're looking for an experienced Manager of Product Support to join our team. This role would report into to the Director of Customer Services in Japan in a hybrid setting. Establish operational goals and work plans and delegates assignments to your team Promote behavior, motivate, and above all, support the existing Product Support team – coach them, contribute t

At Datadog, we don’t just support our products, we master them. As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the largest enterprises, to harness the full power of Datadog’s platform, ensuring their growth, reliability, and performance. Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call, in-depth fact findings meeting, or complex investigations, we set the gold standard for technical excellence and customer advocacy. As part of our TEE team, you’ll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level. This is not just a support role; this is a career-defining opportunity to push boundaries, grow as an expert, and make a tangible impact on both our customers and Datadog’s future. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Manage, develop, coach and mentor Technical Escalation Engineers and/or people managers and their teams who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations Partner with Technical Engineering Director colleagues and VP of Support Engineering on strategic, global initiatives at scale Ensure the successful onboarding and development of Technical Escalation Engineers Oversee all projects and initiatives within the region, as well as cross regional ones, and functional a

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity We are looking for an experienced Support Manager to lead a connected and deeply technical team dedicated to delivering an easy-going, memorable customer experience. Working under the APJ Director of Global Support Engineering, this person will have full accountability for the results of their Support Engineering team, with high-level coordination and recommendations to other customer experience partners including the overall Global Technical Services team, Engineering, Product and Go To Market (GTM). The team's main purpose is to ensure our customers love New Relic software. The Manager of Global Support Engineering needs a track record of successful support operations management in a fast-growth environment. What you'll do Manage day-to-day operations of a highly skilled and connected team of support engineers, ensuring the structure and operations of Support Engineering teams meet current and future business needs Coach and mentor your team, facilitating the pursuit and expansion of individual and team potential. Provide deliberate development, ensuring everyone has the opportunity to do their best work Support change and drive outcomes aligned with global business objectives. Provide support and direction vital for business success, employee satisfaction, and premier customer experience Lead projects, programs, and/or initiatives, innovating and iterating to successful outcomes that propel the company forward Work collaboratively with Support Managers, col

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As Director, Support Engineering for our Bengaluru Center of Support, you'll build and manage GitLab's India-based regional support hub as a strategic peer to our Americas and Europe, Middle East, and Africa hubs. Reporting to the Vice President of Support Engineering, you'll own the hub's organizational design, headcount growth, management infrastructure, and operating standards while building a healthy team that delivers enterprise-grade technical support across Asia-Pacific and Europe, Middle East, and Africa time zones. This remote-friendly role is based in Bengaluru, India. What you’ll do Design and

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As Director, Support Engineering for EMEA, you'll manage an experienced, distributed team serving enterprise customers across Europe, the Middle East, and Africa. Reporting to the Vice President of Support Engineering, you'll own the region's people strategy, operational delivery, and customer support outcomes while building a healthy team that delivers a strong customer experience. You'll bring deep experience managing multi-country teams, operating across time zones, and shaping enterprise technical support in an AI-first environment. As a member of the global Support Engineering management group, you'l

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for an experienced, hands-on support leader to build and run the support and escalation motion for GPT-Rosalind and OpenAI’s life sciences customers. This is both a builder role and a frontline support role. You will work directly with customers, own complex cases, diagnose technical and operational issues, and coordinate cross-functional teams through resolution. You will also create the intake paths, playbooks, knowledge, tooling, and operating mechanisms needed to support life sciences workflows across ChatGPT, Codex, and the OpenAI API. You’ll partner closely with Account Directors, Product, Engineering and Forward Deployed Engineering, Security, Legal, and bioscience subject-matter experts. You will help customers receive coordinated, accurate answers while maintaining clear boundaries between technical support, scientific consultation, product feedback, and roadmap commitments. This role is an opportunity to define how OpenAI supports scientists and life sciences organizations as they adopt increasingly capable AI systems. In this role, you will: Work directly with Rosalind and life sciences customers, taking ownership of complex technical and operational support cases from intake through resolution. Serve as a critical escalation point and final line of defense for complex technical issues, partner

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Director, Priority Support Engineering EMEA reports into the Head of Global Support and owns paid support offerings end-to-end for their designated Region. Operating in an environment of both direct reports and matrixed relationships, the ideal candidate has a proven track record of either leading premium support / designated technical advisory organizations OR selling and positioning technical solutions to enterprise customers in a senior field role, with revenue accountability either way. This role brings together a mix of responsibilities with multiple areas of critical focus. This role maintains relationships at all levels with Customers, Sales Leadership, Solutions Engineering, Delivery Teams, Operations Teams, and Key Partners. They are expected to sustain KPIs across multiple disciplines including Revenue, Attach, Consumption, Retention, and Staffing. Snowflake's paid support offerings are designed to deliver value customers feel, through both quality reactive interactions and proactive, advisory-led engagement, measured on the outcomes that matter to their business. This role leads the regional Designated Support Engineer (DSE) team, the post-sales production support force that delivers Priority Support today and will scale as our paid support portfolio expands.

Revivn is a profitable and rapidly growing company that helps enterprises manage their technology through our end of life software platform. We take electronic recycling one step further by repurposing hardware that still has remaining life and providing it to people who lack dedicated computer access and make it more affordable for people who may not be able to purchase new technology. Working with companies like Instacart, Lyft, Qualtrics, X, Gensler, and Spotify, we are changing the way companies view used technology with a new model that focuses on repurposing instead of recycling. We're looking for a Product Engineer to be the embedded technical presence for our customer-facing platform, based out of our Brooklyn office. This role is ideal for a full-stack engineer who wants ownership over both the "what" and the "how" - working directly with our customer-facing team to understand pain points, then building the fix yourself. You'll work closely with our Director of Engineering and customer-facing leadership to prioritize what gets built, and with modern, AI-enabled workflows to build it fast. Please note this role is based on-site at our Brooklyn Navy Yard office with Remote Wednesdays. What you'll do: Discovery & Product Ownership Work directly with our customer-facing team and stakeholders to understand pain points, gather requirements, and identify what's worth building next. Translate what you learn into clear problem framing, PRDs, and lightweight documentation. Own feature and workflow improvements on our customer-facing platform, end to end. Engineering & Delivery Build and ship the features and fixes you scope yourself, on our Ruby on Rails and React stack. Use AI-native engineering workflows (agentic coding tools, AI-assisted review) as a core part of how you work, so more of your time can go toward the product half of the role. Maintain documentation clear enough for teammates to pick up your work if needed. Support Engineering Pick up cus

The Best Players Need the Best People. This position is responsible for developing platforms and technology solutions across the Golf Technologies department portfolio — including our competitions platforms, statistics platforms, and data delivery platforms. Working with internal and external partners, the incumbent will design and ship complex features and services, owning multi-month projects with real ambiguity. The Senior Software Engineer is a senior technical team member with a strong delivery focus. This role translates fuzzy product or operational needs into clear technical plans, contributes deeply on delivered technical solutions, and weighs reliability, cost, security, and delivery speed. The role works with AI tools and technologies on a day-to-day basis to accelerate delivery and build smarter solutions — from AI-assisted development to incorporating AI/ML capabilities into our platforms. The Senior Software Engineer contributes to technical decisions in design reviews, ensures work items are developed against current standards and best practices, and ensures our applications are future-proofed for further features. The role provides technical support to the Director Software Engineering and VP of Engineering. QUALIFICATIONS Bachelor’s degree in inf

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role We are seeking an experienced Revenue Systems Engineering Director to join our Finance Systems team at Anthropic. You will own the technical architecture, implementation, and optimization of our Order-to-Cash (OTC) systems as we scale globally. You'll serve as the technical lead for our revenue systems within the ERP ecosystem, driving automation of revenue recognition processes and integrating our billing, sales, and financial systems. Responsibilities Revenue Platform Architecture & Development Own the revenue systems architecture and development supporting multi-entity operations and global subsidiaries Design and implement scalable data pipelines using DBT/SQL frameworks to transform high-volume financial transactions with low-latency response times for real-time integrations Build and maintain automated revenue recognition workflows ensuring ASC 606 compliance for complex subscription and consumption-based billing models Data Engineering & Pipeline Orchestration Modify, enhance, and optimize data transformation models using DBT/SQL to support standardized data flows across accounting, billing engineering, and product teams Establish comprehensive testing frameworks for data transformations, formally documenting successful behavior to support System Integration Testing (SIT) and audit requirements Systems Integration & Technical Leadership Collaborate with Revenue Accounting, Data Infrastructure, and BizTech teams to design enterprise-grade integration patterns supporting significant transaction volume growth Implement automated reconciliation engines achieving rapid variance detection and substantially

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT We are hiring a high-impact Technical Program Manager (TPM) to own end-to-end delivery health within a product area. This is a senior role embedded within a core product engineering group. You will partner with the Engineering Directors as your peer enabling engineering leaders to focus on technical quality while the TPM will own planning, governance, and stakeholder visibility and be the critical link ensuring our roadmap commitments translate into high-quality, enterprise-ready releases. You will operate at the intersection of Product, Engineering, Platform, Support, and Go-To-Market teams, and be directly accountable for delivery predictability, release readiness, dependency management, and executive visibility. This role demands a combination of strategic systems thinking

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As the Director, OMT PEE PH at Micron, you will have the outstanding opportunity to drive innovation and excellence in our engineering processes. This pivotal role involves coordinating the performance of critical metrics to achieve world-class results. Your leadership will be essential in managing new technology startups, transfers, and providing technical support to achieve benchmark performances in safety, yield, continuous improvement, and cost management. Key Responsibilities: Establish and continuously improve critical performance metrics to ensure flawless operations. Coordinate new tech-node equipment installation and release strategy. Implement effective manufacturing technology transfers. Develop and complete risk mitigation plans for pilot line and ramp activities. Drive Tool of Record/Process of Record gap closure to mitigate ramp risks. Manage yield ramp and volume ramp projects, ensuring accurate handling of Time To Mature and Yield, Tool Install Qualification, and Non-Conforming Die issues. Collaborate with R&D, Procurement, and suppliers to resolve manufacturing issues and establish improvement roadmaps. Foster collaboration across various departments including Manufacturing, Process Integration, Quality, Business Units, and external suppliers. Lead teams in adopting AI-enabled ways of working, ensuring responsible and ethical use of AI technologies. Requirements: Proven tr

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. . About the Role, Mission or Department Overview As an Engineering Manager for Cybersecurity at The New York Times, you will lead the team responsible for building and operating the platforms, tooling and services that keep our systems secure at scale. Our engineers design and run the infrastructure that underpins vulnerability scanning, secrets management, secure-by-default platforms and other core security capabilities used across the entire technology organization. You will work with partners in Cybersecurity, Developer Platforms, Enterprise Technology and Product Engineering to deliver reliable, developer-friendly security services. This is a hands-on leadership role where you'll balance people management with technical decision-making. You'll coach engineers, shape technical roadmaps, and help your teams make risk-informed decisions that support both engineering goals and the broader business. You will report to the Director of Engineering, Cybersecurity within the Information Security organization. Information Security helps prevent The Times from becoming news. Our department protects the journalists who report the news, the colleagues who support them, the platforms they rely on every day and the readers who depend on our products. We run programs across security engineering, application security, incident response, governance and more, partnering closely with teams throughout the company to keep our systems dependable and safe. Resp

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior Sales Engineering Manager to join our team. This is a Remote role, reporting to the Sales Engineering Director, Greater Asia in the Solutions Consulting department. In this role, you will lead a high-performing Sales Engineering team to design and present comprehensive technical solutions that drive revenue and customer success. You will collaborate closely with cross-functional leadership, product teams, and account executives to support the entire sales lifecycle and influence product enhancements based on strategic market feedback. What you’ll do (Role Expectations) Partner with Regional Directors, product, and engineering teams to close deals and deliver high-impact strategic solutions for customers and partners Recruit, mentor, and develop a high-performing Sales Engineering team within the geography Collaborate with sales leadership and customers to design and present comprehensive